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Technical Assistant jobs at University of Massachusetts Amherst - 58 jobs

  • Mortgage Technology Support Analyst II

    Lower LLC 4.1company rating

    Remote

    Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy
    $32-36 hourly Auto-Apply 16d ago
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  • Technical Specialist - Nursing (PA)

    Finger Lakes Community College 3.2company rating

    Canandaigua, NY jobs

    Job Description The Technical Specialist is responsible for supervising students and assisting faculty and the Chairperson in all phases of the nursing practice laboratory and selected other phases of the Nursing Department activities. The Technical Specialist also performs duties essential to the achievement of the departmental goals as well as participates in selected other phases of Nursing Department accreditation activities. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply. This is a 10-month position. Qualifications: Educational Background: R.N., Bachelor's Degree in nursing preferred. Experience: Recent hospital clinical experience necessary. Knowledge of simulated hospital laboratory and audio/visual equipment including the operation of computers. Familiarity with budgeting and data collection desirable. Specific Responsibilities: Assists in creating a realistic Nursing Laboratory patient unit environment for laboratory sessions. Collaborates with faculty with lab experience development activities. Prepares computer medication carts for faculty and student use during practice, simulation sessions, and competency testing. Sets up displays for use in college lab, classrooms and display cases. Collaborates with faculty and the Nursing Lab Coordinator to prepare the laboratory to meet faculty equipment and environmental needs for skill demonstrations. Assists in maintaining order and proper care and disposal of supplies and equipment at all times. This includes setting up lab prior to each semester and closing lab following each semester; includes moving and lifting heavy items. Assists with coordinating multi-media and computer software materials related to skill demonstrations for all nursing students and faculty. Assists students, as needed, with minor lab equipment malfunction, initiates routine lab equipment maintenance. Prepares computer medication carts for faculty and student use during practice, simulation sessions, and competency testing. Assists in the daily use and preparation of all lab related activities. Set-up and tear-down of lab for groups between daily lab and simulation sessions. Coordinates and is responsible for materials for nursing college labs. Assists Media Production with the filming of skill demonstrations. Maintains confidentiality of data, e.g. student simulation performance, student profiles, grades, clinical information, and budget information. Orders lab supplies, media programs, and equipment while maintaining records, inventory and budget balance. This includes contact with outside simulation equipment vendors. Provides proper storage of and collaborate in maintenance and repair of lab equipment Reinforces skill techniques as demonstrated by faculty, to students one-on-one and in small group settings during practice sessions. Assists in maintaining files of student competency sheets and distributes handouts for student use in lab. Assist in orientation and instruction to nursing students and nurse faculty of Nursing Lab equipment and monitors use of equipment. Participates in or leads tours of nursing laboratory. Administrative support: Attends level team meetings and department meetings for continuity of the program. Assists with annual budgetary input and preparation, i.e., maintains catalog of up-to-date resource material and obtains comparative price quotes. Assists faculty with and maintains copies of travel/conference clinical vouchers. Assists Chairperson in gathering data for required NY State Education Department and Accreditation Commission for Education in nursing reports. Participates in departmental committee and accreditation committee work. Serves on departmental and college committees. Supervises student employees within department. Assists Nursing Club advisor with activities Maintains up to date accreditation related data base for program review. Assists with management class cohort social media accounts as needed. Assists with registration of nursing students as assigned. Develops sign-up sheets for various student activities i.e. simulation and collaborative groups. Assists with tracking student compliance with CPR and Child Abuse and any other assigned mandatory education. Assists in tracking lab attendance. Assists with recruitment efforts as requested by Chairperson. Participates in professional development activities. Benefits and salary range: Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver Competitive starting salary in the range of $43,391 to $45,560 and is commensurate with qualifications A flexible work schedule is available upon successful completion of training. This position follows a hybrid model, with a combination of on-site and remote work. NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave, 12 sick days, and 13.5 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance - 4-year institutions Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Application Instructions: Applicants interested in applying MUST submit the following documents via online: Resume/Cv Cover letter Applications will only be accepted online. Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.
    $43.4k-45.6k yearly 8d ago
  • Medical Technologist Assistant - Clinical Pathology

    Cornell University 4.4company rating

    Ithaca, NY jobs

    Join the Animal Health Diagnostic Center at Cornell University and be part of a mission-driven team that protects animal and public health through high-quality diagnostic testing. The Clinical Pathology laboratory plays a vital role in supporting veterinarians, researchers, and communities by delivering timely and accurate results across a wide range of species. As a Medical Technologist Assistant, you will contribute directly to this work by supporting daily laboratory testing, sample processing, and quality-focused operations in a fast-paced, collaborative environment. This role is well suited for someone who enjoys detailed, hands-on laboratory work and takes pride in accuracy, organization, and teamwork. Cornell offers a welcoming and inclusive workplace where every employee is expected to contribute to a culture of belonging, respect, and wellbeing. If you are looking to grow your laboratory skills while making a meaningful impact, this position offers a rewarding opportunity to do both. The job responsibilities include, but are not limited to: Receive and prepare submissions for Clinical Pathology testing and process specimens according to established protocol. Enter data into Laboratory Information Management System (LIMS) Perform routine clinical testing under supervision, while closely following established standard operating procedures. Participate in laboratory Quality Assurance and Quality Control (QC) processes as appropriate for expertise, capabilities, and job expectations. Assist with lab care tasks needed for daily operation Employees working in the laboratory must receive the pre-exposure rabies prophylaxis vaccination series prior to or immediately after hire, which will be paid for by the department. Required Qualifications Associate's degree in a science related field, with up to two years of laboratory experience, or equivalent combination of education and experience Proficiency with standard commercial software (Microsoft Office), with the ability to learn advanced functions and new software quickly Sound reasoning and analytical skills Strong oral and written communication skills Excellent self-management practices to successfully organize competing priorities to meet deadlines. Strong attention to accuracy and detailed record keeping Ability to handle sensitive, confidential information with tact and discretion Ability to meet the physical demands of the position including being able to push, pull, lift, or carry up to 20 pounds and being able to sit or stand for extended periods of time at benches, workstations or while using laboratory equipment Preferred Qualifications Clinical Laboratory Science or Medical Laboratory Technology degree Experience performing human or veterinary diagnostics and/or research Experience working within an organization with an established quality assurance program Experience using Laboratory Information Management Systems Important Details about the Position This is an onsite position located in Ithaca, NY. This is a full-time three-year term position with potential for extension contingent upon funding and performance. We are unable to provide Visa sponsorship, now or in the future, for this position. Relocation assistance will not be provided for this position. This position is 39 hours per week. While normal business hours are 8:00 am to 5:00 pm, specific schedules may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends, University holidays and scheduled breaks. The Following Documents are Required to be Submitted with your Application Resume Cover Letter What We Offer: Great benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. 3 weeks of paid vacation 13 additional holiday days with 2 additional floating holidays to be used at your discretion An award-winning employer provided benefits program Comprehensive health care options Access to wellness programs Employee discounts with local and national retail brands Generous retirement contributions Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program Follow this link for more information: *********************************************** Employees are expected to meet all of the Cornell University Staff Skills for Success , which are essential for individual and organizational success. Who We Are: The Animal Health Diagnostic Center (AHDC) is a high visibility and high-volume veterinary diagnostic laboratory that promotes the health, productivity, and welfare of food-and fiber-producing animals, companion animals, and zoo and wildlife populations. Through its comprehensive veterinary diagnostic services, the AHDC detects animal diseases and supports animal and public health, promotes environmental stewardship, and fosters economic growth. The Clinical Pathology laboratory provides timely, high-quality testing of animal specimens in the areas of hematology, diagnostic cytology, clinical chemistry and immunology, and urinalysis. Questions? Gabriel Gonzalez - ***************** University Job Title: Medical Technologist Asst Job Family: Health Level: C Pay Rate Type: Hourly Pay Range: $24.30 - $26.21 Remote Option Availability: Onsite Company: Contract College Contact Name: Gabriel Gonzalez Contact Email: ***************** Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email ********************. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice **************, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing ********************. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2025-12-18
    $24.3-26.2 hourly Auto-Apply 38d ago
  • District Audio-Visual Technical Assistant (Service Contract)

    Berea City School District 3.6company rating

    Ohio jobs

    Supplemental/Service Contract Date Available: 2025-2026 Closing Date: Until positions filled The Berea City School District believes that education empowers, inspires, and encourages lifelong learners to thrive within our changing global society. To practice these values, we commit to recruiting and retaining a diverse staff. Our dedication to honoring and valuing our employees' and applicants' unique experiences, perspectives, and identities make our schools strong. We strive to foster and preserve an equitable, inclusive, and welcoming working and learning environment for all. Educational/employment opportunities are offered without regard to race, color, national origin, and handicap. NOTE: QUALIFIED APPLICANTS WHO ARE DISABLED AND REQUIRE SPECIAL ASSISTANCE TO RESPOND TO THIS EMPLOYMENT ANNOUNCEMENT SHOULD CONTACT THE BEREA CITY SCHOOL DISTRICT PERSONNEL OFFICE AT ************. Service Contract 2025-2026 School Year Position Title: Audio Visual & Stage Technician (Temporary, Flexible Schedule) Compensation: $25.00/hour (not to exceed 100 hours) Key Responsibilities Assist with building permits as needed for event setup. Provide audio visual technology support during concerts, shows, and events. Oversee and operate stage lighting and sound systems. Configure and operate theatrical lighting, including instruments, dimmers, DMX systems, and bulb/wattage requirements. Manage stage rigging and drapery setup. Operate both analog and digital sound mixing systems. Select and manage microphones based on event needs, understanding dynamics and capabilities. Perform periodic equipment maintenance and troubleshooting. Ensure safe and effective technical operations during all events. Qualifications Working knowledge of stage rigging and drapery. Proficiency with theatrical lighting systems, instruments, and DMX configuration. Familiarity with analog and digital sound mixing. Understanding of microphone types, dynamics, and capabilities. Ability to oversee and operate lighting and sound for concerts and shows. Strong troubleshooting and problem-solving skills. Reliable, punctual, and able to work a flexible schedule. Compensation & Hours $25.00/hour Position not to exceed 100 hours
    $25 hourly 60d+ ago
  • IT Infrastructure and Services Coordinator

    Education Service Center Region 13 (Tx 3.9company rating

    Austin, TX jobs

    Leadership/Program Lead/Coordinator III District: Education Service Center Region 13 Additional Information: Show/Hide Department/Division: Information and Communication Systems/Administrative Services Reports to: Chief Technology Officer Salary: This is a full-time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $115,000.00. Job Summary (Primary Purpose): Lead the planning, integration, and oversight of ESC Region 13's IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents. Required Qualification (Knowledge, Skills & Education/Certificates): * Bachelor's degree in Computer Science or a related field * 5 years of experience in systems administration or network administration in an enterprise environment * 3 years of experience in a leadership or supervisory role in IT * Experience managing services to external clients and vendors Preferred Qualifications (Knowledge, Skills & Education/Certificates): * Three years of work experience with database technologies * Three years of work experience with virtualization solutions * Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE * Experience leading cross-functional technical teams * Experience with budget development and oversight * Experience coordinating technology services for public sector clients or educational institutions * Familiarity with cybersecurity standards and disaster recovery planning Knowledge and Skills: Technical Proficiency: * Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services * Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management * Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS) * Familiarity with security and compliance standards including encryption, patch management, and disaster recovery Leadership and Communication: * Strong managerial skills in team supervision, coaching, and expectation-setting * Effective communication with internal teams and district-level technology directors * Skilled in facilitating collaborative decision-making and service prioritization * Strong customer service orientation * Project and Operational Management: * Experience in leading and documenting technology projects and service delivery standards * Knowledgeable in enterprise technology lifecycle planning * Ability to conduct root cause analysis and proactively improve systems reliability Cybersecurity and Governance: * Capable of implementing and enforcing security protocols and best practices * Coordinates internal assessments and remediation processes related to IT security * Maintains incident response documentation and system hardening standards Process Documentation and AI Tools: * Familiarity with AI-related governance, data structures, and strategic planning is essential. * Leads efforts to document policies and technical processes with support from AI agents and automation tools Promotes continuous improvement through standardization of workflows Major Job Responsibilities/Essential Functions: * Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public * Oversee daily operations to ensure consistent, high-quality service delivery across all technical support functions. * Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts. * Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands. * Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance. * Oversee all aspects of E-rate funding, ensuring compliance with regulations and maximizing service value for participating districts. * Serve as the primary liaison to district technology leaders and organize at least two regional meetings annually to foster collaboration and share updates. * Act as a strategic representative alongside the Chief Technology Officer (CTO) in front of district leadership, co-leading initiatives designed to drive revenue through network and technology services. * Collaborate with the CTO to advance AI documentation and process automation efforts aligned with organizational goals. * Facilitate and contribute to meetings with key stakeholders focused on client service, infrastructure performance, and strategic planning. * Continuously assess system health and performance, initiating and leading remediation efforts as needed to maintain operational excellence. * Partner with the CTO to ensure infrastructure planning and decisions support the broader organizational vision and revenue-generation strategies. * Perform other duties as assigned Supervisory Responsibilities: * Ensure policies and procedures are followed by the team * Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development * Provide mentorship and establish professional growth goals aligned with team and organizational priorities Budget Responsibilities: * Develop and manage the annual budgets for IT infrastructure and services * Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services * Manage invoicing and vendor contracts related to enterprise software and SaaS solutions * Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO. Working Conditions (Physical/Mental Demands & Environmental Factors): * Follow policies and procedures * Must be able to work in a fast-paced environment with multiple competing priorities * Indoor office environment with some remote work flexibility * Physically able to lift and move PC systems, servers, or networking components up to 40 lbs * Occasional evening or weekend work may be required * On-call for critical infrastructure and network emergencies * Some travel within the region for district support or technical service coordination Equipment Used: * General office equipment, Windows computer and peripherals, audio/visual equipment, and other equipment as requirements change. * Server and networking equipmente
    $32k-51k yearly est. 56d ago
  • PPE Technical Support Specialist

    Perseus Group 4.5company rating

    Remote

    As a member of the PPE Technical Support team, the PPE Technical Support Specialist provides users of the Optimal Blue Product and Pricing Engine with excellent customer service, issue resolution and education/training on new product updates and enhancements. Please note, the candidate for this position must be willing to work 10am to 7pm CST, Monday through Friday. Responsibilities: Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls. Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support. Track and identify business trends that could result in potential jeopardy of the customer account. Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success. Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution. Plays a key role in the training of clients on enhancements, new systems, or procedures. Consults with senior peers on non-complex projects to learn through experience. Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements. Ensures timely completion of assigned projects while performing day-to-day customer support. Requirements: Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities. Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred. Excellent customer service skills to include a proactive instead of reactive approach to issue resolution. Excellent verbal and written communication skills. Ability to follow established processes and procedures to resolve customer related issues. Ability to work 10am to 7pm CST, Monday through Friday. FLSA Designation (US Only): Exempt Salary Range (US Only): The estimated base salary range for this role in the United States is $64,000.00 - $96,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_***********************.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#OB - PPE Core (PPE CORE)
    $64k-96k yearly Auto-Apply 60d+ ago
  • Technology Support Analyst

    University of North Carolina at Chapel Hill 4.2company rating

    Chapel Hill, NC jobs

    A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk. Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, Microsoft Office Professional, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, walk-up and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a 'primary team' of either phones/chat or walk-in, but will perform all service desk functions. Minimum Education and Experience Requirements Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or * Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or * Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. * Journey level required an additional one year of experience * Advanced level required an additional two years of experience. Management Preferences This posting was approved prior to the state mandated discontinued use of "Required Qualifications, Competencies, and Experience". Postings initially approved prior to 1/23/2026 will fall under previous review and selection policies. Required Qualifications, Competencies, and Experience * Intermediate knowledge and understanding of supported applications * Customer relationship tracking system experience * Previous service desk experience * Exceptional communication skills * Exceptional customer service skills * Power user understanding of Windows and Mac environments * Strong interpersonal skills Preferred Qualifications, Competencies, and Experience * Telephone technical support experience * Academic environment experience * TDX experience * Microsoft Office * Exchange * Windows and Apple Products and Operating Systems * Campus IT experience (UNC or other campus environment) * Programming language knowledge * ERP, PeopleSoft or similar systems support * Ability to multi-task (i.e., typing and talking) Required Licenses/Certifications Special Physical/Mental Requirements 100% technical support over the phone which requires long-term sitting or standing at a desk for 8 hours a day. Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Overtime occasionally, Weekend work occasionally Special Instructions This posting was approved prior to the state mandated discontinued use of "Required Qualifications, Competencies, and Experience". Postings initially approved prior to 1/23/2026 will fall under previous review and selection policies. Quick Link *******************************************
    $37k-48k yearly est. 4d ago
  • Technology Development Intern (Part-Time/Hybrid/Temporary) - Office of Technology Management

    Washington University In St. Louis 4.2company rating

    Washington jobs

    Scheduled Hours30The intern will work part-time, defined as no more than 30 hours per week, through the duration of the internship, which will last at least 10 weeks but no longer than 26 weeks. The intern will work part-time in the Office of Technology Management (OTM) at WashU. During this time, the intern will support the Technology Development function, which includes the WashU Gap Fund program operated by OTM and the OTM Expert-in-Residence (XiR) program. Through these activities, the intern will play an important role in the successful operation of the supported programs by completing various assigned tasks. Moreover, the intern will gain insight into the operations of a university technology transfer office and the commercialization of research discoveries and technologies developed through academic research. Additionally, the intern will develop and demonstrate transferable skills to make them more competitive in the job market.Job Description Primary Duties & Responsibilities: Participating in office meetings, team meetings, and one-on-one meetings with supervisor. Preparing, updating, and maintaining standard operating procedure (SOP) documents for the Technology Development function and associated programs. Entering activity data about the Gap Fund program into the Cayuse database. Entering and managing information about Gap Fund projects in the Cayuse database. Screening the WashU intellectual property portfolio to identify promising candidates for Gap Fund support. Preparing preliminary assessments of proposed Gap Fund projects. Researching topics and collecting data necessary to evaluate proposed Gap Fund projects. Reviewing pitch decks for proposed Gap Fund projects to identify and recommend opportunities to improve them. Identifying and soliciting (e.g., typically via email) potential participants in ad hoc Gap Fund project evaluation panels. Consolidating feedback from participants in ad hoc Gap Fund evaluation panels. Preparing drafts of proposed scopes of work for Gap Fund projects. Providing support and assistance to active Gap Fund projects. Collecting outcomes data for completed Gap Fund projects. Identifying and soliciting (e.g., typically via email) potential experts for the XiR program. Engaging faculty members to encourage their participation in the XiR program. Providing technical assistance to faculty to help them prepare applications and proposals for grants to further development, de-risk, and mature promising technologies to help advance them towards commercialization. Participating in departmental activities and meetings, as appropriate. Other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment Physical Effort Typically working at desk or table Ability to travel to various on- and off-campus locations Physical Effort Check as many boxes as apply to describe the physical demands of the position Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: No specific work experience is required for this position. Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This Job Preferred Qualifications: Any of the following educational backgrounds would greatly enhance the capability of an intern to effectively perform the job: Master's degree or higher in a STEM discipline Master of Business Administration (MBA) with an undergraduate or graduate degree in a STEM discipline Pursuing a graduate degree in a STEM discipline with a bachelor's degree in business management, entrepreneurship, marketing, or another relevant field Majoring in an undergraduate bachelor's program in a STEM discipline with minor in business management, entrepreneurship, marketing, or another relevant field Majoring in an undergraduate bachelor's program in business management, entrepreneurship, or marketing with a minor in a STEM discipline The following knowledge, skills, and abilities are particularly desirable in a candidate: Experience applying (or an understanding of) various technology commercialization related planning and analysis tools and concepts such as intellectual property, the technology readiness level (TRL) scale, business model canvas, value proposition, minimum viable product (MVP), minimum feature set (MFS), and competitive advantage Basic understanding of technology transfer and commercialization Understanding of project management methods Understanding of product management and new product development methods Skill using various Microsoft products (e.g., Word, Excel, PowerPoint) Skill conducting web searches, applying artificial intelligence tools, and using other information gathering resources Ability to rapidly learn new information in unfamiliar fields Ability to analyze both qualitative and quantitative data Ability to manage details Preferred Qualifications Education: Master's degree Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Interpersonal Communication, Microsoft Office, Oral Communications, Organizing, Prioritization, Written CommunicationGradeG03-HQuestions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
    $34k-40k yearly est. Auto-Apply 47d ago
  • IT Infrastructure and Services Coordinator

    Education Service Center Region 13 3.9company rating

    Texas jobs

    Leadership/Program Lead/Coordinator III District: Education Service Center Region 13 Department/Division: Information and Communication Systems/Administrative Services Reports to: Chief Technology Officer Salary: This is a full-time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $115,000.00. Job Summary (Primary Purpose): Lead the planning, integration, and oversight of ESC Region 13's IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents. Required Qualification (Knowledge, Skills & Education/Certificates): Bachelor's degree in Computer Science or a related field 5 years of experience in systems administration or network administration in an enterprise environment 3 years of experience in a leadership or supervisory role in IT Experience managing services to external clients and vendors Preferred Qualifications (Knowledge, Skills & Education/Certificates): Three years of work experience with database technologies Three years of work experience with virtualization solutions Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE Experience leading cross-functional technical teams Experience with budget development and oversight Experience coordinating technology services for public sector clients or educational institutions Familiarity with cybersecurity standards and disaster recovery planning Knowledge and Skills: Technical Proficiency: Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS) Familiarity with security and compliance standards including encryption, patch management, and disaster recovery Leadership and Communication: Strong managerial skills in team supervision, coaching, and expectation-setting Effective communication with internal teams and district-level technology directors Skilled in facilitating collaborative decision-making and service prioritization Strong customer service orientation Project and Operational Management: Experience in leading and documenting technology projects and service delivery standards Knowledgeable in enterprise technology lifecycle planning Ability to conduct root cause analysis and proactively improve systems reliability Cybersecurity and Governance: Capable of implementing and enforcing security protocols and best practices Coordinates internal assessments and remediation processes related to IT security Maintains incident response documentation and system hardening standards Process Documentation and AI Tools: Familiarity with AI-related governance, data structures, and strategic planning is essential. Leads efforts to document policies and technical processes with support from AI agents and automation tools Promotes continuous improvement through standardization of workflows Major Job Responsibilities/Essential Functions: Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public Oversee daily operations to ensure consistent, high-quality service delivery across all technical support functions. Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts. Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands. Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance. Oversee all aspects of E-rate funding, ensuring compliance with regulations and maximizing service value for participating districts. Serve as the primary liaison to district technology leaders and organize at least two regional meetings annually to foster collaboration and share updates. Act as a strategic representative alongside the Chief Technology Officer (CTO) in front of district leadership, co-leading initiatives designed to drive revenue through network and technology services. Collaborate with the CTO to advance AI documentation and process automation efforts aligned with organizational goals. Facilitate and contribute to meetings with key stakeholders focused on client service, infrastructure performance, and strategic planning. Continuously assess system health and performance, initiating and leading remediation efforts as needed to maintain operational excellence. Partner with the CTO to ensure infrastructure planning and decisions support the broader organizational vision and revenue-generation strategies. Perform other duties as assigned Supervisory Responsibilities: Ensure policies and procedures are followed by the team Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development Provide mentorship and establish professional growth goals aligned with team and organizational priorities Budget Responsibilities: Develop and manage the annual budgets for IT infrastructure and services Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services Manage invoicing and vendor contracts related to enterprise software and SaaS solutions Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO. Working Conditions (Physical/Mental Demands & Environmental Factors): Follow policies and procedures Must be able to work in a fast-paced environment with multiple competing priorities Indoor office environment with some remote work flexibility Physically able to lift and move PC systems, servers, or networking components up to 40 lbs Occasional evening or weekend work may be required On-call for critical infrastructure and network emergencies Some travel within the region for district support or technical service coordination Equipment Used: General office equipment, Windows computer and peripherals, audio/visual equipment, and other equipment as requirements change. Server and networking equipmente
    $32k-50k yearly est. 60d+ ago
  • Technical Support Analyst

    The American College of Financial Services 4.6company rating

    King of Prussia, PA jobs

    The Technical Support Analyst serves as a key resource for faculty and staff by providing timely and professional technical assistance that ensures a smooth end user experience. The role focuses on troubleshooting and resolving a variety of technical issues, supporting endpoint devices, and assisting with software and system needs across the organization. In addition to day to day support, the analyst collaborates with team members to improve technology processes, contribute to projects, and help maintain a stable and dependable IT environment. This is a full-time position reporting to the Senior Director of Infrastructure and Cloud. The role requires regular interaction with end users and does not include supervisory responsibilities, though the Technical Support Analyst may receive direction from other College personnel for specific projects or initiatives. This position requires the ability to work onsite at our King of Prussia, PA office up to three days per week, or as needed to complete tasks and provide support for onsite events. Job Scope This position plays a key role in maintaining the organization's IT environment by providing hands-on support, troubleshooting, and resolving a wide range of Tier 1 and Tier 2 issues. This position manages and maintains hardware and software, performs maintenance on endpoint devices, and supports both Microsoft and Apple platforms. The role serves as a primary point of contact for faculty and staff, contributes to process improvements, collaborates with higher level and technology team members, maintains technology asset inventories, and participates in departmental or cross-functional projects to ensure the efficient and secure operation of the organizational technology. Expected Contributions Serve as the first point of contact, responding to emails, calls, and inbound technical support tickets received from both faculty and professional staff. Provide timely and reliable assistance to end users with hardware and software issues, ensuring support requests for assistance are addressed and resolved in a professional manner. Support, maintain, and troubleshoot a variety of hardware and software platforms, including laptops, mobile devices, printers, etc. This includes diagnosing issues, performing repairs or upgrades, installing and configuring software, and assisting end users with technical problems. Suggest improvements to processes and procedures to streamline the deployment and operation of technology. Collaborate with higher-tier support staff to resolve complex technical issues efficiently. Actively participate in technical team meetings by providing progress updates, sharing insights, and contributing to troubleshooting, process improvements, and project initiatives. Contribute to the creation of technical documentation and knowledge articles that help support faculty and staff Participate in departmental or cross-functional projects as needed. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant experience. Two to five years of experience in end user or systems support, including use of ITSM and remote management tools. Experience with Apple operating systems preferred. Strong diagnostic and problem-solving abilities. Excellent organizational skills with the ability to prioritize tasks effectively. Strong communication and interpersonal skills. Solid understanding of computer systems, software, and IT best practices. The College provides an award-winning culture and offers a competitive total compensation package that includes: Lucrative Time Off (25-40 Days PTO, Paid Family Medical Leave, 11 Paid Holidays) Retirement Savings Plan with Supplemental Contribution and Match Tuition Remission and Reimbursement Medical, Dental, Vision, and Wellness Benefits Company-paid Short Term and Long-Term Disability Flexible, hybrid, and remote work schedules The target hiring range is $50,500.00-$60,000.00 ***The salary of the candidate selected for this role will be based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents The College's good faith and reasonable estimate of possible compensation at the time of posting. Applications for this opening will be accepted through Saturday February 7, 2026. In policy and practice, we encourage diversity and provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We are committed to maintaining a welcoming and inclusive environment. The American College of Financial Services is an E-Verify Employer.
    $50.5k-60k yearly 16d ago
  • Technical Support Representative Intern

    Westfield High School 3.3company rating

    Westfield Center, OH jobs

    The Technical Support Representative Intern, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. The role is responsible for day-to-day customer technical support in the end user computing environment and provide initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. Job Responsibilities Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit. Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship. Participates in summer internship program events, including Lunch and Learns. Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors. Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects. Takes responsibility for administrative and support tasks of the department. Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions. Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors. Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions. Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities. Develops business skills in communication and shadowing other professionals. Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors. Attends business unit meetings as assigned and creates and delivers presentations. Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship. Job Qualifications High School Diploma or General Education Diploma (GED) and/or commensurate experience. Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months. For field roles, only: Valid driver's license and a driving record that conforms to company standards. Behavioral Competencies Collaborates Customer focus Communicates effectively Decision quality Nimble learning Drivers License Technical Skills Data Analysis and Reporting Information Systems Continuous Learning Data Entry Time Management Business Analysis Problem Solving This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
    $35k-40k yearly est. Auto-Apply 60d+ ago
  • Technical Support Specialist

    Cincinnati Country Day School 3.9company rating

    Cincinnati, OH jobs

    Cincinnati Country Day School is an equal opportunity employer that actively seeks employees who reflect and support our mission-driven commitment to academic excellence and to creating and maintaining a diverse and inclusive community. CCDS pays competitively and provides an excellent benefits package. Applicants must be eligible to work in the US. Salary range ($65,000-$75,000) is dependent on experience and qualifications. Position Cincinnati Country Day School is seeking a dedicated and skilled technical support specialist for a full-time, 12-month, on-site role. As a member of the Technology Office, this role is charged with maintaining and deploying systems that support the pedagogical and operational goals of Country Day's benchmark technology program. The technical support specialist will be essential in maintaining and supporting the school's technological infrastructure by delivering technical assistance and ensuring reliable operation of IT systems. Experience working in a school environment is preferred but not required. This position is managed by the enterprise systems manager. Key Responsibilities: •Provide Tier 1 and Tier 2 deskside technical support for students, faculty, and staff while prioritizing responsiveness and follow-through •Troubleshoot technical issues related to Microsoft 365 apps, connectivity, and device management •Install and configure hardware and software, set up new equipment, and provide configuration and support for Microsoft Teams VOIP system •Provide event setup and technical support for audiovisual equipment and computer systems, including Miracast technologies •Update and maintain records within the Lenel OnGuard access control system to ensure accurate and secure data management •Track and respond to endpoint security alerts, ensuring timely incident resolution, vulnerability remediation, and threat prevention; experience with Coro and Microsoft Defender Security and Compliance cybersecurity disciplines preferred •Provide administrative support for Clever and Securly •Help document processes and workflows •Collaborate with departments across the organization and within the technology team •Maintain confidentiality and handle sensitive information with discretion •Operate as a versatile professional, handling a wide range of technical and system responsibilities •Adhere to school policies and assist with the execution of other duties assigned, including IT-related projects Required Qualifications: •Bachelor's degree in computer science, information technology, or related field •Technical support or security certification preferred •3+ years of experience in IT support, systems administration, or a similar role •Experience with Microsoft 365, including Outlook, SharePoint, Teams, and OneNote •Working knowledge of Entra ID, Intune •Strong verbal and written communication skills complemented by excellent interpersonal abilities, with a collaborative, flexible, and growth-oriented mindset •Self-motivated with excellent time management skills and a proven ability to meet deadlines and manage multiple priorities •Must be able to meet the physical demands of the position, including lifting up to 50 pounds and performing activities such as bending, crouching, and sitting on the ground •Proven ability to thrive in a dynamic, fast-paced setting by maintaining patience while managing multiple priorities and deadlines •Strong knowledge of networking fundamentals •Exceptional analytical and problem-solving skills Interested candidates should send a resume and cover letter to Robert Baker, director of technology, at *****************************. The deadline to apply is December 31, 2025, with the plan to finalize the search in January 2026. To learn more about Country Day, visit **************************** Cincinnati Country Day School does not discriminate on the basis of race, color, creed, sex, gender identity, sexual orientation, disability, age (40 or over), national origin, ancestry, or military service/veteran status in the administration of its educational programs and policies, admission decisions, tuition aid programs, employment practices and benefits, athletics, or other school-administered programs.
    $65k-75k yearly Easy Apply 50d ago
  • Licensing Associate Opportunities (Hybrid) - Office of Technology Management

    Washington University In St. Louis 4.2company rating

    Washington jobs

    Scheduled Hours37.5The Office of Technology Management at Washington University in St. Louis is looking to fill the following positions: - Licensing Associate - Senior Licensing Associate These positions are responsible for supporting the workload of the Business Development Directors and Business Development Associates for Physical Sciences, Engineering, and Biomedical Engineering with respect to assessing technology, marketing technologies, and negotiating license agreements.Job Description Primary Duties & Responsibilities: Completes Technology Assessment and Commercial/Patent Reassessment on assigned invention disclosure within established departmental time frames. This assessment should include an evaluation of patentability and commercial opportunity. Recommendations will be made on appropriate IP protection (patent or copyright) and patent conversions. Works with legal counsel to protect intellectual property either through patenting or other proper tactics for assigned portfolio. Works directly with departmental patent coordinator and internal legal counsel (OGC) on patent costs and filing tactics with outside patent law firms. Develops marketing materials and website information on IP-protected cases. Markets IP and establish contacts with potential licensees. Manages IP portfolio and decisions on future license potential. Negotiates key terms and executes simple license agreement with licensee. Manages a portfolio of existing licenses with respect to technology development, milestones and non-financial terms of the licensees. Working Conditions: Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: Master's degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: No specific work experience is required for this position. Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobRequired Qualifications: Minimum of Bachelor's degree in engineering or an advanced degree (MS or PhD) in physical sciences. Two years of experience in a university tech transfer office. Preferred Qualifications: Advanced degree (MS or PhD) in biomedical engineering, engineering, or physical sciences. Understanding of technology evaluation, patents, contracts, marketing, and licensing activities, either in a university or private industry. Some business experience or a Master of Business Administration (MBA) degree. Ability to assess the commercial potential of emerging technologies. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Business, Commercial Developments, Communication, Contracts, Customer Service, Prioritization, Technology Licensing, Technology Transfer, US Patent, Workload ManagementGradeG13Salary Range$65,900.00 - $112,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
    $30k-40k yearly est. Auto-Apply 57d ago
  • Technical Assistant - Musical Arts Dean

    Bowling Green State University 3.9company rating

    Maineville, OH jobs

    To provide backstage and front of house support for all events in Kobacker Hall and provide all the technical support for the BGSU Opera Theater program. Career Readiness Competencies: * Communication * Professionalism * Teamwork * Load in, set up and rig equipment needed for any Kobacker Hall production * Strike all equipment and materials from the venues after each event * Hang, cable and focus all stage lighting equipment as needed * Clean, sweep and mop the stage and backstage areas as needed * Assist with the running of CMA sponsored production * Build, paint and rig sets for BGSU opera productions * Unload and load trucks for touring shows coming to the CMA * Must be able to lift and carry up to 50lbs. * Need to be able to climb ladders and work from heights up to 50 feet. * Must be available to work weekends and evenings. * Able to work without sitting for long periods of time. To Apply: Fill out application IN PERSON at room 0107 Moore Musical Arts Center Monday-Friday 11-1pm Approximate Hours Per Week: Up to 24 Days/Times: Varied Employment Period: Fall, Spring & Summer
    $20k-31k yearly est. 8d ago
  • Technology Aide 2025-2026 School Year

    Marysville Schools 3.7company rating

    Ohio jobs

    Classified Support Staff/Technology Aide Date Available: ASAP REPORTS TO : Elementary Principal EMPLOYMENT STATUS: Regular, full time Pay Grade 62 FLSA STATUS: Non-Exempt POSITION SUMMARY : Guide students in the proper and effective use of technology. ESSENTIAL FUNCTIONS: Maintain the computer lab as an attractive and inviting learning environment for children. Supervise the daily operation of the computer lab. Assist the Technology Department in tracking the location of technology within the building. Educate students in regards to the proper and safe usage of the internet. Research, social media, etc… (age appropriateness) Guide students through an online technology program. Manage an online technology program for students. Develop student technology skills and abilities. Troubleshoot minor technology issues as needed. Assist teachers and students with integrating technology within the classroom. Assist teachers and students with educational activities. Assist with planning and implementing building events as needed involving technology. OTHER DUTIES AND RESPONSIBILITIES: Observe the adopted daily building schedule, and perform all assigned duties. Attend all assigned staff meetings, unless excused. Serve as a role model for students in the practice of ethical principles, responsible behavior and democratic values. Maintain an appropriate personal appearance. Observe all safety and health regulations of the school district. Keep on file any Board policies that relate to the library or library materials. Engage in professional growth activities as assigned. Perform other duties as assigned by the Principal or Director of Technology. Maintain the library as an attractive and inviting center for learning, independent study and reading for pleasure. Supervise the daily operation of the library. Maintain check-out, catalog and inventory systems for library materials and equipment, as directed. Instruct students in the use of the library. Conduct book sharing sessions for students during assigned library periods. Identify, in cooperation with the Principal, the High School Librarian and/or an advisory council, the materials and equipment needs of the media center. Process requisitions for books, materials and equipment. Prepare purchased items for circulation. Make minor repairs to equipment and books as needed. Supervise students who help in the library. Assist teachers with the location of library materials that support their instructional activities. Tape and distribute instructional television programs, as directed. Supervise the operation of the library computers, as directed. Assist with planning and implementing building/department events, such as Right-to-Read and visits from authors. Remove obsolete and unusable materials from the collection. QUALIFICATIONS: High school diploma. Post high school education preferred. Alternative to the above qualifications as the Superintendent and/or Board of Education may find appropriate. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of libraries, children's literature and record keeping. Well-developed organizational skills. Ability to work with children in a positive manner. Ability to work cooperatively with staff. Basic knowledge of computer technology, or willingness to acquire and appropriately apply such knowledge. EQUIPMENT OPERATED: Computers/printers. WORKING CONDITIONS: Potential exposure to blood, bodily fluids and tissue. Occasional operation of a vehicle in inclement weather. Potential interaction with unruly children. Regular requirement to sit, stand, walk, talk, hear, see, read, reach with hands and arms, stoop, crouch, and kneel. Requirement to lift, carry, push and pull various items; for example, books and supplies, up to a maximum of 25 lbs. NOTE: The above lists may not be ranked in order of importance. CONDITIONS OF EMPLOYMENT : Length of Employment: One Year Limited Contract Salary: Based on current classified salary schedule with appropriate experience and training Fringe Benefits: Based on current classified handbook ADDITIONAL INFORMATION: Please submit a letter of interest and resume to the online application. Please do not send materials through U.S. mail or by e-mail, all documents should be uploaded to your application. If your qualifications meet our needs we will contact you for further information and a possible interview. The Marysville Exempted Village School District is an EQUAL OPPORTUNITY EMPLOYER and is in compliance with SECTION 504 OF THE REHABILITATION ACT OF 1973. Posted Internally: November 25, 2025 Internal Application Deadline: December 5, 2025
    $29k-34k yearly est. 60d+ ago
  • Computer Lab Student Assistant (Federal Work Study Only)

    Columbus State Community College 4.2company rating

    Columbus, OH jobs

    Compensation Type: HourlyCompensation: $12.00 The IT Frontliners department is seeking a Computer Lab Student Assistant to provide user support, maintain a clean workspace, and deliver outstanding customer service. Responsibilities include greeting students, assisting with printing, enforcing lab policies, and supporting users with Columbus State systems. The position requires proactive engagement with students and the ability to escalate complex issues to professional staff. Additionally, cleaning assigned computer labs is part of the role. This position is open to students with Federal Work Study Eligibility Only. Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty. 1) Greet students/customers to various computer labs and provide excellent customer service at all times. 2) Greet students/visitors at the Cyber Café (located outside of TL Commons) and provide general customer service, in addition to technical assistance. 3) Circulate the lab to offer assistance to students and complete work duties as needed. 4) Responsible for seating students in the Computer Commons. 5) Assist students with printing of documents and various print issues. 6) Maintain computer labs including general cleaning of computers, monitors, equipment, and cleaning of work areas. 7) Manage discreetly the use of food and drinks in the Lab. 8) Assist students with routine inquiries and general navigation of Columbus State systems, including Blackboard, CougarWeb, email and Microsoft programs. 9) Escalates issues to professional staff as needed. 10) Maintain privacy and confidentiality of student records and other sensitive information. 11) Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. 12) Work a consistent, reliable schedule and exhibits regular and punctual attendance. 13) Perform other duties as assigned. Knowledge, Skills and Abilities: Knowledge of: General knowledge of operating computers; Microsoft Office applications (including Outlook email); Columbus State systems, including Blackboard and CougarWeb. Skill in : Written and verbal communication; Operating a computer, including utilizing the Internet and Microsoft Office programs; Professionalism and Customer Service. Ability to : Multi-task; manage time well; complete all duties while maintaining strict confidentiality; follow directions; work independently, work a consistent, reliable schedule; create and maintain accurate and complete work records . Minimum/General Qualifications: This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit ****************************************************** for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position. Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109. Must have reliable transportation or other means to get to work regularly. Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment. Schedule: Monday to Friday between 7 am - 10 pm, Saturday 8 am - 9 pm, and Sunday 9 am - 6pm. Maximum 20 hours per week. Work will be performed: On-Site only Center for Technology and Learning (TL) Room 116 (Computer Commons) Monday - Friday: 7 a.m. - 10 p.m. Saturday: 8 a.m. - 9 p.m. Sunday: 9 a.m. - 6 p.m. Pathways/Majors that may be interested in this position: Computer Science, Information Technology and Design Pathway Position Specific Qualifications: N/A Preferred Qualifications: Previous customer service work experience and/or work with computers a plus. Professional Development Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s): CSTATE GROW (Guided Reflections on Work) The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters. Career and Leadership Development Program (CLDP) The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program. Career competencies you can expect to learn through Student Employment: Career & Self Development Critical Thinking Leadership Teamwork Communication Equity & Inclusion Professionalism Technology Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
    $12 hourly Auto-Apply 60d+ ago
  • Student Worker Help Desk- Campus Technologies

    Lorain County Community College 4.0company rating

    Elyria, OH jobs

    The Help Desk Student Worker will be a Team Member of the Help Desk and Operations Team and provide technology support services to the campus community. These support services include desktop operating systems (Microsoft and Apple), mobile devices (IOS and Android), DELL, and Apple device hardware support and support for campus applications. Please review the Student Eligibility Requirements. (link: ************************************************************************ Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat. About LCCC: Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs. Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future. LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success. Required Qualifications: Students who appreciate the importance of attention to detail, desire to think critically, and enjoy providing excellent customer service are encouraged to apply. To qualify for a student worker position, you MUST be enrolled in a minimum six (6) credit hours per semester. Preferred Qualifications: Technical knowledge or experience is desirable but NOT required to apply for this position. Please review the Student Eligibility Requirements. (link: ************************************************************************ Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.
    $44k-49k yearly est. Auto-Apply 60d+ ago
  • Technology Support Specialist

    Bowling Green State University 3.9company rating

    Maineville, OH jobs

    Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues. * Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary. * Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system. * Provides client consultation, project management, and technical support for specific University projects which utilize information technology. * Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems. * Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary. * Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues. * Other duties as assigned The following Degree is required: * Associate's Degree. Degree must be conferred at time of start date The following Degree is preferred: * Bachelor's Degree The following Experience is required: * 2 years of experience in any of the following areas: * Hardware support and maintenance * Software and operating system support and maintenance * Software application deployment * Enterprise systems support and maintenance * Computer networking support experience * 2 years of experience as a GA or student employee is equal to 1 year of professional experience The following Experience is preferred: * Higher education experience * TeamDynamix experience The following licenses, certifications, or registrations is required: * Must have and maintain a valid driver's license and comply with the university's vehicle use policy. Knowledge, Skills, and Abilities: * Excellent customer service skills while supporting a broad population of clients. * Strong verbal and written communication skills. * Strong critical thinking skills. * Competency in the support of operating systems (MacOS and Windows). * Competency in the support of application software (MacOS and Windows). * Competency in the support of computer hardware (MacOS and Windows). * Competency in computer networking configuration and troubleshooting. * Knowledge of Office 365, SCCM, and JAMF desirable. * Knowledge of mobile operating systems (Android, iOS) desirable. * Knowledge of Active Directory and enterprise identity management (Okta) desirable Work Schedule: This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus). This position's regular working hours are 10:00 AM - 7:00 PM EST. Application Deadline The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 5, 2026. Required Uploads: Cover Letter & Resume Essential Requirement: Work Authorization BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
    $30k-40k yearly est. 41d ago
  • Part Time Academic Technology Associate

    Lorain County Community College 4.0company rating

    Elyria, OH jobs

    The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software. Typical activities and responsibilities include but are not limited to the following: Provides customer service and assistance to LCCC students. Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues. Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom. Support accessibility remediation of online course materials Test accessibility of technology using assistive technology. Required Qualifications Associate degree or higher. Technical support experience may substitute for degree. Knowledge of Canvas, Word, Excel Strong communication skills and basic customer service experience. Performing basic computer troubleshooting including course specific software and printer maintenance. Maintaining a clean, quiet work area for students; being visible and available to students, faculty and staff requiring technical assistance. Researching solutions to questions even when unfamiliar; interpreting and applying available help resources. Staying up-to-date with campus technology changes and issues; staying current with new software and hardware applications used in the campus computer labs. Preferred Qualifications Experience with Canvas LMS Experience with accessibility standards Experience using chat for technical support; virtual meeting experience (Webex or Zoom) and working in Microsoft Teams. The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application. Candidate selected will be subject to appropriate background checks before hire. About LCCC: Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs. Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future. LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success. Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.
    $58k-70k yearly est. Auto-Apply 28d ago
  • Part Time Academic Technology Associate

    Lorain County Community College 4.0company rating

    Elyria, OH jobs

    The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software. Typical activities and responsibilities include but are not limited to the following: Provides customer service and assistance to LCCC students. Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues. Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom. Support accessibility remediation of online course materials Test accessibility of technology using assistive technology.
    $58k-70k yearly est. 26d ago

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