UMB Bank jobs in Boston, MA

**_Are you ready to be part of something more?_** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect _more heart_ . You'll be valued for exactly who you are and encouraged to support causes you care about. Expect _more trust_ . We want you to do the right thing, no matter what. And, expect _more opportunity_ . UMBers are known for having multiple careers here and having their voices heard. With UMB Loan Administration; the REG (Real Estate Group) Commercial Loan Closing Coordinator associates focus their work toward non-owner occupied commercial real estate loans to ensure all closing requirements are gathered, reviewed and processed for loan closings. These associates are the determining factor on whether a commercial loan can close so customers can start their business endeavors. The REG Commercial Loan Closing Coordinator role takes on loans of all sizes, structures and complexities. These associates are solution-based problem solvers who aid our lenders, attorneys, customers and internal partners to ensure we are providing the unparalleled customer experience to customers and clients who are acquiring our loans. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our REG Commercial Loan Closing Coordinator associates are motivated to be self-driven and enjoy the challenge of learning new skills while controlling the progression of their career. **_How you'll spend your time:_** + You will be responsible for reviewing loan approvals, working directly with our outside counsel and communicating to lenders and customers on items needed to work towards closing. You will also work directly with other internal business partners, syndicated/participating banks and title companies to coordinate loan closings. + While in this high-profile position, you will be responsible for ensuring loans are closing per Loan Policy, Underwriting Guidelines and compliance regulations. + You will use problem solving skills to provide solutions to lenders, attorneys and internal partners to see the loan across the finish line. + You will need strong communication and time management skills to ensure the loan is on track for closing and all parties involved are on the same page. + Tasks would include, but are not limited to, title commitment ordering and review, flood determination review, environmental report ordering and review, UCC search ordering and review, review of organizational documents and review of loan documentation for both internal documentation and attorney prepared documentation and work with loan accounting teams to see that loans are funded/disbursed and booked in accordance with closing requirements. **_We're excited to talk with you if:_** + If you have five years of Commercial Real Estate loan Coordinating experience + You demonstrate understanding of Article 9 + If you have a high school diploma or equivalent. **Compensation Range:** $51,480.00 - $99,330.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

Proactively uncovers Interest Rate Risk (IRH) derivatives and/or (Foreign Exchange) FX transactions. Supports the sales, cost and process efficiency, and risk management goals of Treasury Capital Markets through leadership in team initiatives, mentoring team members and developing human resources through the Bank's Relationship Manager knowledge and sales ability with IRH derivatives or FX transactions strategic selling. Primary Responsibilities: Lead the sale of IRH derivative products and/or FX services and in support of other team members through strengthening relationships with assigned teams of Relationship Managers, providing thought leadership and client seminars on market developments and hedging strategies, providing team coaching through mentoring, training, and sharing pertinent sales documents, serving as champion of a team initiative to add to team resources from data mining or market and training information and mentoring other team members, and working with Relationship Managers either directly or with assistance of a team member through all aspects of the hedging transaction, from prospecting, pre-call planning, trade administration and customer support. Individually or as mentor to team members identify client needs through interviewing Relationship Managers and clients regarding terms of the debt to be hedged, client risk capacity, tolerance and objectives of the client and Bank, developing appropriate hedging strategies and pricing the hedge. Provide market and trade information. Individually or as mentor to team members preparing sales documents and draft ISDA (International Swaps and Derivatives Association) documents from templates. Conduct regulatory and trade due diligence, execute client trades, complete trade administration activities and provide general customer support. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Innovative thinking and problem-solving skills are a key component of this function. Education and Experience Required: Bachelor's degree in Accounting, Finance, Economics or related field and a minimum of 5 years' financial products sales experience, or in lieu of degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' financial product sales experience Strong quantitative skills Strong financial skills Strong economic skills Strong analytical skills Strong presentation skills Excellent verbal and written communication skills Knowledge of relevant analytical software packages including Bloomberg, etc. Knowledge of product, marketing and credit processes related to Capital Markets businesses Extensive knowledge of economics and fixed income/derivatives markets Education and Experience Preferred: Master's degree in Business Administration (MBA) or CFA (Chartered Financial Analyst) charter holder Minimum of 6 years' financial product sales experience Minimum of 3 years' corporate banking experience #LI-LA1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $119,500.00 - $199,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBoston, Massachusetts, United States of America

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: Voya Financial is looking for a Senior Auditor who will be responsible for leading the daily progress of internal audits within the Wealth Management Line of Business (LOB) of Voya Financial (Voya). The Senior Auditor is responsible for evaluating risk and controls, designing audit procedures, testing of internal controls, testing compliance with established policies and procedures and identifying opportunities to improve operational efficiency. This is a new position that has been created to support Voya's growing Wealth Management business. The Contributions You'll Make: Perform the planning and scoping for audits for the LOB by preparing process flows/narratives of major processes within the areas being audited to ensure proper identification of risks, key controls, and the development of appropriate testing strategies Ensure adequate audit testing of key controls in the LOB by: Developing the audit program Performing and documenting testing of key controls Reviewing audit testing performed by other team members Reviewing and/or preparing audit issues in the event that exceptions are identified Reviewing and/or preparing draft audit reports Discuss audit recommendations and reports for the LOB with Voya management Monitor the client's progress/resolution efforts of issues in the LOB and follow up with management to ensure that unresolved control matters are being addressed Perform business review activities as well as assist with special projects as assigned by management Lead with passion and clarity while collaborating with peers to achieve team objectives Responsible for personal and team development through enhancement of business knowledge, professional skills, and contribution to the audit performance evaluation process Ability to travel as needed to locations across US potentially Knowledge & Experience: A minimum of a Bachelor's degree with a major/minor or emphasis in Accounting, Finance and/or Business is required. Advanced degree (MBA) and/or professional certification (CPA, CFA, CIA, CISA, etc.) is desirable. 5+ years of relevant work experience within the broker dealer, investment advisory, asset management and/or financial services industry. Relevant experience in a public accounting, consulting or internal audit environment will be strongly considered. Strong financial services business/operations experience (with an emphasis on broker dealer, investment advisory and/or retirement products) will be considered. Knowledge of broker dealer operations and compliance matters (FINRA, SEC) highly preferred. Knowledge and experience with product offerings within the Wealth Management industry such as mutual funds, exchange-traded funds, alternative investments, IRAs, annuities, and financial planning services preferred. Knowledge of internal controls, business and IT processes, and IIA standards. Knowledge and understanding of Accounting/Financial Risk, Market & Credit Risk, IT Risk and Regulatory/Compliance Risk. Experience with data analysis (e.g., Power BI, Tableau) and AI/GenAI/AgenticAI tools (e.g. Copilot) preferred. Excellent organizational, project management, problem solving, communication and interpersonal skills. Ability to work independently and collaboratively while managing multiple priorities in a fast-paced environment. #LI-NM1 Please Note: This position has been designated as an office centric role working next to our business leaders, with the flexibility of working in our new Seaport location 3 days a week. Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $101,110 - $126,390 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

This role works closely with the executive to manage key initiatives, including supporting critical cross-functional projects related to strategic objectives of the Bank. This role will specifically be involved in working with the executive and the organization on how we manage, grow and protect our most important client relationships and partnerships with a targeted approach on the architecture and governance that make those relationships succession. This role will lead certain aspects of and/or supports design, planning and implementation for time-sensitive, critical, initiatives and/or projects. Supports facilitation of direct client engagement, meetings, industry groups that meet regularly to share best practices, partnerships and promote advocacy efforts. Primary Responsibilities: Design and maintain frameworks, playbooks and rules of engagement that ensure consistency, excellence and innovation in how we approach our most critical external relationships to achieve short and long-term business objectives and strategic outcomes. Partner with business leaders, relationship managers and executive sponsors to ensure alignment between business objectives and engagement strategies. Lead cross-functional working groups to pilot new engagement models, measure impact and scale best practices. Monitor industry trends and competitor approaches to inform and evolve our frameworks. Serve as a thought partner to senior leadership on strategic client and partnership matters. Establish metrics and feedback loops to assess the effectiveness of engagement strategies and drive continuous improvement. Collaborate with CRM teams (e.g., Salesforce) to centralize and organize data on top client relationships and partnerships, ensuring executives and teams have broad, real-time visibility into engagement activities and opportunities. Ensuring relationship and partnership data is visible and actionable through integrated tooling (e.g., Salesforce), enabling better decision-making and collaboration. Consider stakeholder perspectives, address objections, help develop solutions, and drive action. Interact with senior management (internal/external) to obtain pertinent information. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned Education and Experience Required: Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience Strategic thinker with experience designing and implementing client or partnership management frameworks at scale. Strong collaborator and influencer, able to work across functions and levels. Analytical and creative, with a passion for continuous improvement. Strong attention to detail Strong ability to lead teams Excellent project management skills Strong analytical ability Creative problem-solving skills Excellent interpersonal skills necessary for business partner relationships within and outside the organization Strong written and verbal communication skills Ability to communicate professionally at many different levels Self-motivated Results-driven Well-organized Ability to handle multiple tasks and work under time constraints in support of various assignments Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software Education and Experience Preferred: Bachelors' degree in Finance, Economics, Math, Accounting, Engineering, or Business Administration; Master's degree in Business Administration (MBA) or advanced degree Familiarity with CRM systems (especially Salesforce) and a track record of driving adoption and integration of tooling to support relationship management. Minimum of 6 years' relevant work experience Banking/financial industry experience Six Sigma, Lean or Process Improvement, or project management-related education Experience with SQL, programming and statistical software Experience with financial, regulatory and/or process analysis, and technical writing Curious and innovative M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,900.00 - $173,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBoston, Massachusetts, United States of America

This role will provide high level, proactive, complex administrative support to executive leadership. This exciting role will interact with the senior-most leadership teams across the organization and support the enterprise platform executive leadership. Location: This will be an onsite position in Boston, MA. Primary Responsibilities: Serve as a liaison between executives and leaders, responding to questions and issues on enterprise platform matters. Handle a wide variety of situations and conflicts involving the day-to-day activities and operations of the Executive. Maintain executive's business calendar and use discretion to screen requests for meetings and appointments. Reschedule meetings and appointments to meet special contingencies. Coordinate all travel arrangements and prepare business itineraries. Perform project-oriented assignments for executives to include researching data, compiling information, and prepare formal results on results and recommendations. Creates non-routine correspondence and communications on behalf of leader. Perform high level administrative/project assignments, relieving leadership of many day-to-day operations and ensuring smooth functioning of department. Prepare and arrange business presentations, management letters, and other communications to include agendas and meeting minutes. May prepare disbursements and billings for approval. Maintain financial expense records. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Associate's degree or equivalent in experience. 7 years' experience at successive levels of responsibility. Experience Preferred: Proficiency with personal computers and pertinent software programs (word processing, spreadsheet, presentation). Ability to use discretion, maintain confidentiality, and use sound independent judgment. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $59,745.84 - $99,576.40 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBoston, Massachusetts, United States of America

Sponsorship is not available for this position including anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. As a Senior Product Designer on the M&T Digital Experience team, you will lead the visual design of concepts, prototypes, and iterative milestones for digital products serving Institutional Services (IS). You will work with Product Owners, Analysts and Researchers to translate business objectives and process requirements into elegant, scalable designs that enhance usability and drive adoption. This role combines expertise in design thinking, interaction design, and Appian platform literacy to ensure every solution delivers measurable business value and an exceptional user experience. Primary Responsibilities: * Design End-to-End Experiences: Create wireframes, prototypes, and visual designs for Appian workflows and interfaces, ensuring alignment with user needs and business goals. * Cross Collaboration: Partner with Product Owners, Analysts and Researchers to understand requirements, user stories, and process flows; provide design input that improves clarity, usability, and efficiency. * Apply Human-Centered Design Principles: Use research insights, usability testing, and iterative design methods to validate and refine solutions. * Design System & Standards: Maintain consistency across Appian applications by leveraging design systems and best practices. * Facilitate Workshops: Lead design thinking sessions and co-creation workshops with stakeholders to gather feedback and align on experience goals. * Collaborate in Agile Delivery: Participate in sprint planning, reviews, and demos to ensure design intent is preserved through development. * Advocate for UX: Champion accessibility, simplicity, and user-centricity across all Appian solutions. * Continuous Improvement: Stay current on Appian UI capabilities and emerging design trends to recommend enhancements. * Perform other related duties as assigned. Education and Experience Required: * Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience. * Expert-level Figma skills for screen design and prototyping * Strong stakeholder and project management skills * Understanding of design systems, accessibility standards, and responsive design. * Experience working in Agile environments with just-in-time design, research, and development practices * Ability to collaborate effectively with designers, researchers, developers and business stakeholders * Experience analyzing and tracking data using tools such as Quantum Metric or Adobe Analytics * Strong presentation and workshop facilitation skills * Proven ability to support the full product development process-from vision to launch to iteration * Ability to mentor and educate others on the value and principles of good experience design Education and Experience Preferred: * Familiarity with Appian Designer, Appian Case Management Studio, and the ability to visualize workflows within the platform. * Experience collaborating with product owners and analysts in Agile environments. * Customer Centric - Outside in perspective with a focus on improving the customer experience * Familiarity with design systems * Experience in financial services industry a plus * Takes ownership with a strong sense of accountability * Curiosity - Seeks out ways to improve the customer experience * Resilient - Respectful of broad opinions and makes tough calls with ease * Driven & Prioritization - Self-motivated and knows how to say no * Challenges assumptions * Decisive & Lead Taking - Sense of urgency with an ability to inspire followers * Interdependent - Communicates and convenes others; reaches across boundaries * Continuously seeks out ways to improve M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $94,400.00 - $157,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Baltimore, Maryland, United States of America

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now The Vice President of the Enterprise Project Management Office (PMO) for Wealth Management is responsible for establishing and leading a best-in-class PMO function that delivers strategic technology and business initiatives across the Wealth Management division. This role will drive the successful implementation of innovative digital platforms to enhance advisor and client experiences, expand service offerings, and optimize operational efficiency. The VP will serve as a key partner to executive leadership, ensuring alignment of programs with business objectives and financial performance goals. Key Responsibilities 1. Leadership & Strategy Define and execute the strategic vision for the Enterprise PMO within Wealth Management. Build, mentor, and lead a high-performing team of project managers and coordinators. Partner with senior executives to align project portfolios with organizational priorities, KPIs, and growth objectives. Champion a culture of accountability, transparency, and continuous improvement. 2. Program & Project Management Oversee planning, execution, and delivery of complex technology and business programs, ensuring adherence to scope, budget, timeline, and quality standards. Implement and enforce PMO governance frameworks, risk management practices, and quality assurance processes. Drive adoption of industry-leading project management methodologies and tools. 3. Digital Platform Implementations Lead the deployment and ongoing enhancement of Orion and Apex digital platforms, collaborating with technology teams, vendors, and business stakeholders. Ensure seamless integration of platforms into existing workflows to improve advisor and client experiences. Manage change initiatives and stakeholder engagement to maximize adoption and minimize disruption. 4. Business Process Optimization Identify and implement process improvements that enhance efficiency and scalability within Wealth Management. Leverage data-driven insights to inform decisions and improve project outcomes. Align operational improvements with regulatory requirements and compliance standards. 5. Cross-Functional Collaboration Foster strong partnerships across business units, technology, operations, compliance, and other key functions. Serve as a liaison between executive leadership and project teams to ensure strategic alignment and timely delivery. Facilitate the Strategic Management Office for Wealth Management, tracking critical milestones that impact financial KPIs. 6. Reporting & Analytics Develop and maintain comprehensive project portfolios, dashboards, and performance reports for executive visibility. Provide actionable insights to adjust strategies, prioritize initiatives, and optimize resource allocation. Ensure accurate and timely communication of progress, risks, and mitigation plans. Qualifications: Bachelor's degree in Business Administration, Finance, Information Technology, or related field; MBA preferred. 15+ years of experience in project/program management within the wealth management or financial services sectors, with a focus on technology initiatives. Proven track record of delivering large-scale technology and business transformation initiatives in financial services. Strong understanding of PMO methodologies, tools, and frameworks (PMP, Agile, etc.). Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, capable of building strong relationships with senior stakeholders. Strategic thinking mindset with a strong analytical capability and attention to detail. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously. #LI-ND1 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $194,380 - $242,980 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: We are looking for an architect that has more pronounced on premise (data center) hardware /software experience and design skills. The right mix for this role would be 70% on prem with servers, storage, switches, load balancers, transport, networking, etc. and 30% cloud architecture with migration experience moving from on prem to cloud. Azure preferred. This role is responsible for the overall design of project solutions, especially where new technology or critical architecture changes are introduced. The solution architect is accountable for proactively supporting project architecture activities that create deliverables that guide technology investments in response to disruptive forces and toward achieving targeted business outcomes. This role defines architectural options and documents tradeoffs, risks and considerations for project execution. The solution architect also contributes to the development for the strategy and roadmap for applications aligned to a capability portfolio. The Contributions You'll Make: Develop and maintain infrastructure architecture roadmaps to support critical business applications and services. Define hosting architectures across cloud-native and hybrid platforms, including compute, storage, and networking domains. Evaluate emerging technologies and align infrastructure capabilities with evolving business requirements and FinOps principles to optimize spend. Architect and manage middleware platforms including routing, caching, databases, and monitoring tools. Implement orchestration strategies using Kubernetes, Docker, and other containerization technologies for distributed workloads. Lead the design and deployment of hybrid compute environments spanning on-premises data centers, HPC clusters, and cloud-native resources (e.g., Azure, AWS EC2/S3). Optimize data movement, workload scheduling, and compute resource allocation across global sites. Drive cloud migration initiatives with a focus on Azure and hybrid cloud strategies. Integrate Infrastructure-as-Code (IaC), observability platforms, and automation into infrastructure operations. Model infrastructure costs and refresh cycles to support budgeting and forecasting. Align infrastructure decisions with business priorities and ROI analysis. Embed security and compliance requirements (e.g., SOX, PCI DSS, GDPR, HIPAA, NIST) into infrastructure design. Collaborate with security and audit teams to ensure controls are implemented and validated. Act as a trusted advisor to business stakeholders and executives, translating technical strategies into business value. Lead cross-functional discussions and decision-making for business-critical initiatives. Mentor and guide technical teams to uplift architectural practices and operational excellence. Manage infrastructure capacity planning and asset lifecycle tracking. Ensure high availability, resiliency, and disaster recovery readiness across all infrastructure domains. Minimum Knowledge & Experience: 10+ years of experience in infrastructure engineering and architecture. Proven expertise in data center operations, middleware platforms, and enterprise networking. Strong understanding of cost modeling, budgeting, and asset management. Excellent communication and leadership skills; ability to engage with executives and cross-functional teams. Familiarity with SD-WAN, remote networking, and telecom/voice systems. Project management experience and ability to lead complex initiatives. Experience with hybrid cloud environments and cloud-native infrastructure. Knowledge of observability and monitoring platforms such as Dynatrace, ThousandEyes, SolarWinds, Datadog, New Relic, AppDynamics, and Splunk. Certifications in Azure, ITIL, or relevant infrastructure domains. #LI-KS2 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $126,180 - $157,720 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Position Summary Please Note: This position has been designated as office centric and requires work to be performed full-time in your assigned office. The Internal Wholesaler is a dynamic contributor within our national sales organization, working in close partnership with the VP of Growth and Distribution and supporting financial advisors in the field. This role is designed to proactively and reactively drive advisor success, satisfaction, and engagement. by acting as a strategic partner to Voya Financial Advisors. You will coordinate advisor outreach, deliver timely insights, and ensure alignment with Voya's Broker-Dealer priorities. The Internal Wholesaler facilitates business planning conversations, responds to advisor inquiries, and delivers practice management resources-always with a creative and solutions-oriented approach. You will represent the voice of the advisor internally, surfacing field feedback and contributing to continuous improvement across the distribution organization. This position blends tactical execution, strategic insight, and authentic partnership, ensuring advisors feel supported, empowered, and connected to the firm's Broker-Dealer. Success in this role will be measured by advisor satisfaction, engagement, and growth. Principal Responsibilities Drive sales, growth, sentiment and business advocacy for Voya's Financial Advisors. Support a defined set of advisors and external wholesalers by coordinating outreach, follow-ups, and resource delivery. Creatively assist in-and independently lead-advisor meetings, webinars, and coaching sessions. Respond to advisor inquiries regarding products, services, and practice management tools, both reactively and proactively. Track advisor engagement metrics and contribute to reporting and analysis for the Sales Desk, External and leadership. Share relevant tools, templates, and insights with advisors to support business planning and operational efficiency. Help advisors navigate Broker-Dealer resources and escalate complex needs as appropriate. Liaise with internal departments (e.g., marketing, operations, compliance) to ensure advisor needs are met. Stay current on industry trends, product updates, and regulatory changes, sharing insights with advisors and the VP. Contribute creative ideas to improve advisor experience and wholesaler effectiveness. Foster stronger advisor connectivity to the firm through virtual events, study groups, and peer-to-peer learning opportunities. Maintain high levels of trust and advocacy through proactive communication and follow-through. Collaborate with external wholesalers to align territory growth strategies and advisor outreach campaigns - become knowledgeable of all distributed products. Facilitate collaboration across compliance, marketing, technology, and operations to deliver comprehensive solutions. Act as an internal advocate for advisors, ensuring their perspectives are considered in firm-wide initiatives and decision-making. Knowledge, Skills, and Abilities Bachelor's degree required; industry certifications (e.g., CFP, CIMA) a plus. 3+ years of experience in financial services, sales support, or advisor engagement roles. Strong organizational and communication skills with a client-centric mindset. Ability to manage multiple priorities and deliver timely, accurate support. Proficiency in CRM platforms, Microsoft Office, and data tracking tools. Collaborative and agile mindset with a passion for advisor success. FINRA Series 7 and 66 (or 63 & 65). Strategic thinker with demonstrated ability to balance firm objectives with advisor needs in a collaborative framework. High integrity, authenticity, and commitment to excellence in advisor service. Additional Information This role may require limited travel (10-20%) to attend regional meetings and support external wholesaler initiatives. This role is ideal for someone who thrives in a collaborative, growth-oriented environment, enjoys working on a team, and is passionate about supporting advisors and driving growth-both behind the scenes and on the front lines. #LI-TB1 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $64,260 - $80,320 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Primarily responsible for working with customers interested in identifying and obtaining permanent FHA/VA and conventional mortgage loans and other residential mortgage programs that best meet the customer's financial needs and objectives, and adhering to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** + Interviews applicants to collect and analyze information regarding their income, assets, debts and credit data as well as their needs, desires, and earnings to assist in determining whether the loan will be an acceptable risk; obtains and analyzes pertinent financial and credit data. + Independently assesses applicant's credit worthiness. Has authority to issue pre-qualification statement of borrowers' eligibility. + Determines which products best meet the customer's needs and financial circumstances and advises potential borrowers regarding the advantages and disadvantages of different financial products and the most appropriate mortgage loan programs. + Makes recommendations to customers regarding other bank products or to alternative lending vehicles, as needed. + Cultivates new mortgage business. Markets, services and promotes the bank's mortgage products. This includes the solicitation of residential first mortgages through contacts with Realtors, builders, and developers. + May be required to travel to and work at prospective customers' homes or business locations. Follows-up on potential customers via travel or telephone. + Negotiates terms and conditions of loan with mortgagors. Has authority to bind the bank in connection therewith. + Ensures lending compliance with all origination procedures including bank policies and procedures and regulatory requirements. + Advises management on effective compliance strategies and potential modifications to corporate operating policies where appropriate to ensure ongoing regulatory compliance. + Independently monitors trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to both private and government-insured mortgages. + Represents the bank in the community and related functions to identify, develop and promote additional business. May present seminars to general public and real estate agents to promote additional business and community outreach. **Scope of Responsibilities:** The incumbent always works under limited supervision, sometimes away from the office. The position requires extensive external contacts (potential and existing customers, Realtors, etc.), as well as internal contacts (other Bank personnel) primarily on sales calls outside the office. Will interact with individuals and teams internally and within the community assigned, developing new relationships and maintaining existing relationships Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. **Education and Experience Required:** Associates degree and 2 years sales experience, OR in lieu of a degree, A combined minimum of 4 years higher education and/or relevant work experience, including a minimum of 2 years sales experience. Thorough knowledge of FHA/VA regulations, conventional loan requirements and real estate law. **Education and Experience Preferred:** Technical Skills General knowledge of personal computers and software programs utilized by Residential Mortgage Department Proven sales ability. Strong mathematical skills. Self-motivated, well-organized individual. Excellent verbal and written communication skills. Ability to interact with individuals at all income levels and peers in a professional manner. Demonstrated ability to work independently and to follow through on details to completion. Ability to work under critical time constraints. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. Compensation for this role is based on commission - a draw will be advanced. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Boston, Massachusetts, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: Our Client Relationship Specialists are the point of contact for Voya Financial Advisors' registered representatives and their clients. Our Client Relationship Specialists partner with our Sales reps to help grow their businesses and attract and retain clients. They provide service and support to advisors and clients through incoming phone queues and electronic cases and take ownership of cases until resolution. They answer routine inquiries as well as those of a non-routine nature that require independent thinking and problem solving. They place trades, answer trading related inquiries, and assist with transactions. They support strategic initiatives and goals of the company, while serving as subject matter experts in a large variety of topics. The Contributions You'll Make: * Use a variety of systems and tools to promptly respond to inquiries received via inbound phone lines. Systems include, but are not limited to, Netx360, Salesforce, and Genesys. * Serve as a subject matter expert on a variety of topics including but not limited to Operations, Money Desk, Trade Desk, Transfers, Licensing, Compliance, and Sales. * Provide information to callers about various features of specific products / policies. * Complete and verify transactions requested by callers and either processes requests or forward to appropriate parties for handling. * Capture caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved. * Comply with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines. * Meet FINRA requirements to retain registration, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures. * Other duties as assigned. Knowledge & Experience: * FINRA Series 6 or SIE (required) * FINRA Series 7, 63 or 66 (preferred) (must be obtained within 60 days of hire) * At least 2-3 years of customer service * Experience in the financial industry. * Bachelor's degree or comparable experience in lieu of degree. * Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, and effectively troubleshoot, prioritize, and multi-task. * Customer focused, self-motivated and enjoy working in a busy call center environment. * Work collaboratively in a team environment to solve complex situations. * Strong communication and organizational skills. * Maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times. Please Note: This position has been designated as an office centric role and requires work to be performed on-site in our Windsor, CT or Boston, MA office. #LI-NM1 Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $43,020 - $71,710 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer * Health, dental, vision and life insurance plans * 401(k) Savings plan - with generous company matching contributions (up to 6%) * Voya Retirement Plan - employer paid cash balance retirement plan (4%) * Tuition reimbursement up to $5,250/year * Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. * Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: * Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. * Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. * Team Mentality: Partnering effectively to drive our culture and execute on our common goals. * Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. * Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Position Summary: Be part of something transformative - the launch of Voya's expanding Wealth Management presence in Boston, MA. Voya Financial, a leader in the Retirement business will be expanding our Wealth Management business to support our customers not only to but also through retirement. This new position will have accountability for the organization, execution, planning and administration of audits within the Wealth Management Line of Business (LOB), directing the evaluation of controls, reviewing compliance with policies, procedures and regulations, and coordinating and directing reporting of results of audits for WM to Voya management. Please Note: This position has been designated as an office centric role with the flexibility of working in our new Seaport location 3 days a week. Technical Responsibilities: Incorporate business concerns into planning requirements; advise segment management on emerging risks and best practices Manage the fieldwork of several audits simultaneously, ensuring that accurate and complete testing of key controls is performed in compliance with established departmental protocols and auditing standards Evaluate corrective measures taken to address unresolved matters, follow up on the progress being made to address unresolved control matters and prepare summary reports for the Wealth Management Business to executive management Monitor key business initiatives and provide insight pertaining to control issues and risk activities Coordinate with Internal Audit's Professional Practice Management to schedule the Line of Business resources Build awareness of external leading practices and benchmarks to embed within the Internal Audit function for the Wealth Management LOB Client Facing Role: Develop and manage relationship with LOB executives, external auditors, and regulators Ensure effective reporting of audit findings to the Audit Committee (AC) without impairing relationships with business unit management Develop strong working relationships with clients within the LOB to ensure a high degree of client satisfaction Coordinate audit activities with external auditors, Operational Risk Management, Compliance and SOX/FCR team to ensure there is no duplication of testing across teams. Management Oversight: Support Audit Director in achieving the vision and strategic objectives for the LOB Support Audit Director in scope and administration of a comprehensive internal audit plan for the LOB Manages and oversees work performed by senior and staff auditors Coach others on people management and development Help to develop careers through proactive approach to training and development (on and off the job) Help to develop in-audit training content and is capable of training delivery Able to build diverse teams Create and lead changes within Internal Audit organization Lead with passion and clarity by translating the Department's vision into action plans and motivating Internal Audit members within the Wealth Management LOB Manage an effective working team and enable employee empowerment, succession planning, and career paths Identify and manage skills gaps through training and deployment for the LOB Supervise and direct special project or investigations Oversee and monitor the execution of audit procedures, ensuring that they are executed in an efficient and effective manner Responsible for the performance evaluation process of auditors within the LOB Skills / Knowledge / Abilities: 10+ years of relevant work experience within the broker dealer, investment advisory, asset management industries. Relevant experience in a public accounting, consulting or internal audit environment will be strongly considered. Bachelor's degree with a major/minor or emphasis in Accounting, Finance or Business Advanced degree or professional certification (CPA, CIA, CISA, etc.) are required. Extensive knowledge and experience with product offerings within the Wealth Management industry such as mutual funds, exchange-traded funds, alternative investments, IRAs, annuities and financial planning services as well as broker dealer operations and compliance matters (FINRA, SEC) preferred. Proven track record in leading and managing an audit team with emphasis on leading practices in risk assessment, problem solving, and impactful reporting of audits. Proactively partners with the LOB business issues. Deep understanding of LOB strategy, products, operations, financials, executives, competition, and potential risk areas. Ability to translate LOB risk areas into specific projects within the audit plan. Ability to influence key clients with suggested audit solutions. Ability to lead, coach and advise team members. Manages across cultural and generational boundaries. Builds effective and collaborative peer-level relationships. Demonstrates strong analytical and problem-solving skills. Proactively identifies and resolves issues as they arise. Excellent written and verbal communication skills. Demonstrates and encourages continuous learning and sharing of best practices. Strong focus on continuous process improvement. Sound knowledge and understanding of Accounting/Financial Risk, Insurance Risk, Market & Credit Risk, IT Risk and Regulatory/Compliance Risk. Extensive knowledge of internal controls, business and IT processes, and IIA standards. Experience with data analysis (e.g., Power BI, Tableau) and AI/GenAI/AgenticAI tools (e.g. Copilot) preferred. Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $142,660 - $178,320 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

This position provides support for UMB's Consumer Credit Cards specific to the Card Loss Mitigation functions. **How you will spend your time:** + Complete complex transactional processing while meeting regulatory and compliance guidelines within completion timeline expectations + Assist with developing strategy for policies and procedures and support maintaining Collection and Recovery policies and procedures + Analyze, research, and resolve escalated issues; Proactively identify functional improvements and evaluate liquidation trends to assess vendor performance + Perform quality checks to ensure account updates and reports are processed properly + Communicate on a consistent basis with 1st and 3rd Party Collections agency answering questions or providing clarification on account questions + Support process enhancement implementation updates + Stay current with UMB's collections policies and procedures + Must be able to deliver to stringent timelines confidently **We are excited to talk with you if:** + You have 2+ years of financial services experience + Knowledge of TSYS or other card processing platforms + Accuracy and strong decision-making skills + Aptitude for problem solving and attention to detail + Ability to manage time and meet deadlines + Ability to work proactively & collaboratively in a team environment + Strong written communication skills + Ability to partner with multiple areas to achieve common goal **Bonus points if you have:** + 2+ years of experience with Collections/Recovery in a credit card environment **Compensation Range:** $38,910.00 - $75,080.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

A member of the Commercial Credit team that partners with senior team members supporting the duties of underwriting and the on-going monitoring of a portfolio of credit relationships. Responsible for performing supporting analysis, identifying risk issues, and completing sections of credit analysis, as needed, to assess the creditworthiness of commercial clients. Primary Responsibilities: Facilitate the credit needs of customers by analyzing new requests and material modifications from deal screen through approval and for the life of the loan. This analysis may include recommending adding or removing conditions. Manage the ongoing credit risk of existing loan portfolios through continuous credit monitoring (CCM) activities enabling the timely identification of emerging credit risk so that appropriate actions can be taken to manage the risk, minimize losses and assign an accurate risk rating. A CCM program includes but is not limited to annual reviews, interim update memos, a covenant monitoring program, problem loan management, early warning indicators, and other forms of credit surveillance. Review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information. Analyze financial information and related materials and complete the credit analyses for the Bank's commercial transactions. Written analyses to include an independent credit quality assessment with well-supported risk rating, identification of and description of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues of respective deals. Make appropriate structure recommendations based on an analysis and evaluation of scenarios including the company's case, bank's base case and a downside case. As part of managing the ongoing credit risk of existing portfolios, identify suspicious activity and activity that may be contrary to customer's interest. Partner proactively with relationship managers (RM) and be intimately involved throughout the credit process, from deal screen through approval and for the life of the loan to maintain timely and accurate risk ratings for a portfolio of commercial credits. Spread financial statements and prepare financial / projection models designed to sensitize various conditions impacting the proposed transaction. Prepare cash flow, collateral schedules, covenant sensitivity calculations, and guarantor statement analysis as appropriate. Enter complete and accurate data into Bank systems in support of underwriting and portfolio management activities. Attend client/prospect calls with RMs to gain a thorough understanding of the client/prospect and their business to effectively analyze and underwrite the proposed transaction. Based on underwriting parameters, recommend the risk rating. Present analysis or address questions during credit request discussions or committee presentations. Assist in monitoring credit policy compliance by verifying adherence to the Commercial Credit Policy and commenting on any risk associated with non-compliance. Understand and adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other duties as assigned. Scope of Responsibilities: Corporate/Institutional designation includes the following segments: FIG, Fund Banking, Institutional/REIT, Large Corporate and Leveraged Lending. Commercial Credit is responsible for the credit delivery of the Bank's commercial clients throughout the credit lifecycle. Credit assessments range from initial analyses of new relationships to the Bank to material modifications or restructurings of long-term relationships and ongoing monitoring through the life of the loan. Commercial Credit is also responsible for ensuring the accurate completion of the Bank's risk rating scorecards and financial statement spreads. The work completed in this capacity is used to make credit decisions for new or renewed or amended credit transactions. Contacts are primarily internal such as credit officers and other bank personnel. The position interacts with commercial banking relationship managers throughout the bank's footprint and industry verticals. Customer interaction is expected. Works independently under general supervision. Supervisory/Managerial Responsibilities: N/A Education and Experience Required: Bachelor's degree in Accounting, Finance, Economics or related field and a minimum of one year's work experience in commercial credit, public accounting, financial statement preparation/analysis or other financial analysis, or in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including of one year work experience in commercial credit, public accounting, financial statement preparation/analysis or other financial analysis. Strong verbal and written communication skills. Strong analytical ability. Critical thinking and problem-solving abilities. Attention to detail with a high level of accuracy. Strong organizational and time management skills. Ability to work independently and as a part of a team. Customer focused with strong interpersonal skills. Proficiency with Microsoft Office. Education and Experience Preferred: Experience with Capital IQ, FactSet, and Bloomberg. Experience with Financial Institutions credit analysis a plus. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $77,669.27 - $129,448.78 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBoston, Massachusetts, United States of America

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Profile Summary: The Sales Support Specialists support the Internal Sales Representatives with internal rollovers & consolidation of outside retirement assets into the Participants new retirement account. In addition, our specialists assist self-directed customers with funding into new online account. Please Note: This role is designated as office essential and will be in office 5 days per week. Profile Description: Ensure that all inbound calls from Participants are directed appropriately. Outbound calls to participants for outstanding paperwork or status of rollover; outbound calls to outside carrier to check status of rollover or obtain status. Assist the participants with obtaining signatures from Plan Sponsor/TPA/Signature guarantees. Handle participant inquires on status, build a working relationship with internal partners. Produce analyses, sales proposals and sales illustrations. Communicate with agents and/or brokers to answer inquiries and resolve problems. Develop marketing programs for assigned cases. Promote product lines through marketing efforts via telephone, mail and field interaction. Coordinate seminars/training for agents, clients and/or brokers. Other duties and projects as assigned. Knowledge & Experience: FINRA 6 & 63 License required. Demonstrated relationship building skills in a phone environment. Strong multi-tasking and time management skills. Detail-oriented. Strong communication skills, written and verbal. Series 7 strongly preferred or must be obtained with 6 months. Background in Defined Contribution products or retail products. Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $60,000 - $75,000 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan - with generous company matching contributions (up to 6%) Voya Retirement Plan - employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time - 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the Consumer Bank. During this 1-year program, Branch Management Trainees engage in a variety of Core Training sessions which includes classroom training, departmental overview presentations and observations, interactions with Senior Leadership across the Retail Bank, and special projects that arise. Branch Trainees will also have On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Primary Responsibilities:** + **Community Branch Management Program** **Core Training** - Branch Management Trainees will complete a one-year training program while creating and adding value to the Retail and Consumer Bank. Trainees will participate in training throughout the one-year program to learn banking, basic financial skills, effective communication and coaching practices, and advanced leadership/interpersonal skills. Throughout this time, trainees will develop a solid understanding of banking functions, processes, and operations by engaging with customers to identify financial needs across all product and service lines, resolving complex service issues, and completing accurate and timely processing of various types of transactions. Trainees will also collaborate with local small business leaders to grow community partnerships as well as taking an active role in coaching and developing their team to achieve their individual career goals. + **On-the-Job Training** - The fundamental skills taught in core training are combined with OTJ training based on individual needs of the branch and Market. Job specific training will cover departmental risk policies, procedures, systems, and financial products. Upon completion of the CBMP, Branch Management Trainees will have basic skills necessary to become entry-level professionals and/or managers in their assigned branch, based on individual performance. + **Branch Network Training** - Branch Trainees will learn numerous functions relating to operations, service, and sales in preparation for a Branch Leadership position. This will include: + Exposure opportunities to master communication and personal interaction skills, detailed product knowledge, maintaining operational efficiencies, sales skills, and achievement of sales goals. + Playing a key role in the Customer Experience, Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP) and branch operations). + Learning all product and service lines to be able to engage with customers to identify financial needs, resolve service issues, and complete accurate and timely processing of teller transactions. + Learning to collaborate with local small business leaders to grow your community partnerships as well as how to coach and develop a team to achieve their individual, personal, and career goals. + **Other Assigned Duties:** + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Consumer Bank. During this 1-year program, Branch Management Trainees engage in various of Core Training sessions and On-the-Job (OJT) responsibilities which will vary by market and are assigned by the mentoring manager. **Managerial/Supervisory Responsibilities:** N/A **Education and Experience Required:** Bachelor's (or MS/MBA) candidates with: + Minimum Cumulative GPA 3.0 + Customer facing/retail work experience + Outstanding written and verbal communication skills + Strong interpersonal skills + Demonstrated presentation skills + Proven leadership abilities + Demonstrated analytical & computer skills + Work visa sponsorship not offered for this role M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Danvers, Massachusetts, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary Responsibilities: Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory Responsibilities: Not Applicable Education and Experience Required: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs - 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.34 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationMethuen, Massachusetts, United States of America

**COMMERCIAL RELATIONSHIP SPECIALIST-FRANCHISE FINANCE & HEALTHCARE** At UMB Bank, the Commercial Relationship Specialist provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. **Primary Responsibilities** + Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate + Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship + Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. + Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance + Maintain client records for both loan and deposit accounts + Provide professional and courteous customer service while answering questions, researching issues, and providing resolutions as needed + Facilitate loan payoffs and collateral release requests + Assist with Analysis Refund requests + Facilitate no-pin wires + Assist with transfers + Handle customer overdraft communication and decisioning + Provide and assist with Loan and Deposit Account information/documentation **Requirements** + High School Diploma or GED and three (3) years general banking experience OR a Bachelor's degree and two (2) years banking or client support experience. Application Deadline: December 31, 2025 **Compensation Range:** $37,490.00 - $71,920.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

Schedule: Monday through Thursday 8:30AM to 5:00PM, Friday 8:30AM to 6:00PM, Saturday 9:00AM to 1:00PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank's products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center's overall sales goals. This role performs moderately complex to complex tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Business Development * Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank. * Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications. * Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients' short-and-long term goals. Utilize a deep understanding of the bank's products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty. * Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking. * Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions. * Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed. Client experience * Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed). * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency * Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service. * Assist banking center management with "on the job training" of new associates. * Assist with dual control vault responsibilities and audit controls. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. * High school diploma or general education degree (GED) * 2 - 5 years of experience as a Universal Banker or Teller COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite, Salesforce As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube