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Top 50 Underwriting Support Specialist Skills

Below we've compiled a list of the most important skills for an Underwriting Support Specialist. We ranked the top skills based on the percentage of Underwriting Support Specialist resumes they appeared on. For example, 17.4% of Underwriting Support Specialist resumes contained Underwriting Guidelines as a skill. Let's find out what skills an Underwriting Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for an Underwriting Support Specialist:

1. Underwriting Guidelines

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high Demand
Here's how Underwriting Guidelines is used in Underwriting Support Specialist jobs:
  • Screen new applications for accuracy and acceptability based on the underwriting guidelines and rates.
  • Maintain knowledge of underwriting guidelines and regulations.
  • Interpreted and explained Freddie Mac's underwriting guidelines, procedures, policies and agency bulletins to internal and external customers.
  • Detailed knowledge of underwriting guidelines for Conventional, FHA,and VA.
  • Answer phones and questions in regards to company underwriting guidelines and procedures from field agents.

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2. Insurance Policies

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high Demand
Here's how Insurance Policies is used in Underwriting Support Specialist jobs:
  • Processed transactions for all business process on commercial insurance policies.
  • Conducted underwriting interviews for approval of pending insurance policies.
  • Analyzed and processed new insurance policies through company guidelines.
  • Updated automobile insurance policies as requested by policy holders
  • Created and renewed commercial insurance policies.
  • Performed data entry for new trucking insurance policies, renewing policies and revising current policies.
  • Set up premiums for various account activity on commercial insurance policies.
  • Provided pricing for insurance policies, quotes, and new business.
  • Assisted senior underwriters in the processing of life insurance policies.
  • Processed new business insurance policies as well as renewal policies.
  • Mailed all cancellations for bond and insurance policies.
  • Assisted with the renewal process of insurance policies.
  • Selected to be project lead for conversion of acquisition of Royal Insurance policies to Travelers Insurance policies.
  • Submitted applications for new life insurance policies Ordered medical and outstanding requirements for underwriting Pre-authorized checking set-ups for bank drafts

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3. Loan Applications

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high Demand
Here's how Loan Applications is used in Underwriting Support Specialist jobs:
  • Performed a variety of complex clerical duties associated with loan applications.
  • Experienced and thorough on all loan applications in determining an applicant's probability to repay the terms of the agreement.
  • Review loan applications submitted by borrowers and makes credit decisions based on lender criteria.
  • Confirm loan applications and up front documents comply with RESPA and VA laws.
  • Maintained and reviewed over 250 loan applications a month

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4. Customer Service

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Here's how Customer Service is used in Underwriting Support Specialist jobs:
  • Responded to customer inquiries related to business with Midwest, providing exceptional and timely customer service.
  • Provide customer service to agents with questions and provide them with policy/coverage information.
  • Received Employee-of-the-Quarter Award for outstanding customer service performance.
  • Provide excellent customer service to Policyholders.
  • Maintained a high level of customer service by being proactive in communication with customer service managers on behalf of the borrowers.
  • Provide timely, courteous and efficient customer service to policy holders, agents/sellers through either phone support or web support.
  • Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Evaluated procedures and recommended changes to management to improve productivity, reduce expense, and enhance customer service.
  • Monitored and audited the staff's daily production, Provide customer services to all internal and external customers.
  • Completed additional administrative tasks in support of the Financial Lines and Customer Service Group departments.
  • Increased premiums by convincing claims and customer service representatives to validate driver's license numbers.
  • Provided timely and professional customer service to brokers' to facilitate the processing of business.
  • Proof read all needed information, provide extensive customer service for the proposed insured.
  • Provide customer service for Conventional, VA, FHA and Delegated underwriting.
  • Handled high call volume and provided customer service to agents and customers.
  • Provided customer service for an average of 60 callers per day.
  • Provided excellent Customer Service to AXA External Customers.
  • Maintained exceptional level of customer service by responding to basic inquiries in a timely manner and providing regular loan status updates.
  • Provide quality customer service by responding to lender inquiries, and requests in a timely manner within assigned level of authority.
  • Oversee work orders for field representatives Provide customer Service Provide clerical and administrative support

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5. New Policies

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Here's how New Policies is used in Underwriting Support Specialist jobs:
  • Prepare necessary paperwork to process new policies and insurance renewals.
  • Provision new policies, Provide telephone customer service, and Process claims)

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6. Endorsements

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Here's how Endorsements is used in Underwriting Support Specialist jobs:
  • Assisted underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
  • Provided underwriting support, including printing endorsements and processing renewal policies and researching information when needed.
  • Processed and issued policies and endorsements in Workers Compensation.
  • Provided support to members of the underwriting department in the areas of underwriting operations, procedures and policy endorsements and policies.
  • Prepare binders, file set ups, cancellations, non-renewal requests, inspections, endorsements, and certificates.
  • Processed renewals, endorsements and resolved customer concerns regarding the rating and coding on their policies.
  • Generate Certified Copies of policies as requested by Agent or Underwriter, including all endorsements.
  • Code and issue lead and excess umbrella policies in system including midterm endorsements.
  • Processed endorsements, submission logging, underwriting requests, and renewals.
  • Checked policies, endorsements, and other policy material for accuracy.
  • Processed new business, endorsements and renewals for MA Auto.
  • Issued money & non-money endorsement, extension & installment payment endorsements Issued cancellation & reinstatement per finance company and underwriting guidelines.
  • Processed cancellations, reinstatements, premium/non-premium endorsements, policy issuance & handled underwriting & valuation of renewal accounts.
  • Reviewed new clients, renewals, and endorsements Processed new client applications and corrected pending applications
  • Generated reports with supported data for Vice President of Underwriting Processed policy cancellations & endorsements
  • Process Endorsements, Cancellations, and Reinstatements of homeowner policies.
  • Process and prepare endorsements,non renewals.cancellations and reinstatements to enforce policies.
  • Processed all endorsements for all lines of business and for all of the underwrirers.

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2 Endorsements Jobs

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7. Data Entry

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Here's how Data Entry is used in Underwriting Support Specialist jobs:
  • Maintained and updated price monitor reports for actuaries; performed data entry/retrieval.
  • Provided administrative support to the Field Underwriting team such as document retrieval, data entry, and certificate maintenance.
  • Perform data entry into automated underwriting systems - LP, DU, DO and Bravura and print findings.
  • Provided underwriting support with data entry, quote processing and claim analysis.
  • Locate and correct data entry errors, or report them to supervisors.
  • Perform data entry duties by inputting applications for new customer.
  • Worked on the phone, 10-kery, data entry.
  • Maintained logs of activities and corrected data entry errors.
  • Update and Proof PoliciesMaintain Log of Completed WorkProvide Customer Service for Trucking CompaniesServe as Floater for Other Departments.Accurate and Timely Data Entry
  • Research mortgage documents Data entry of loan documents Auditing loan documents Created spreadsheets Trained new hires.
  • BOP Inbound/Out bound calls - To Insureds/Marketing Reps and 3rd Parties Insurance Processor - Data Entry - New Bus.

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1 Data Entry Jobs

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8. Loan Portfolio

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9. Financial Statements

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Here's how Financial Statements is used in Underwriting Support Specialist jobs:
  • Evaluated, analyzed and classified applications, using inspection reports and financial statements to determine acceptability based on established guidelines.
  • Assessed wage documents, tax returns and financial statements to determine customer financial standing.

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10. Loss Runs

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Here's how Loss Runs is used in Underwriting Support Specialist jobs:
  • Updated contacts, payrolls, and loss runs in system database.
  • Order Loss Runs, Lexis Nexis scores.
  • Provide loss runs to agents.

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2 Loss Runs Jobs

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11. Email

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high Demand
Here's how Email is used in Underwriting Support Specialist jobs:
  • Received, scanned and routed all incoming faxes, mail and emails for two departments.
  • Received/screened a high volume of internal & external communications, including email & mail.
  • Replied to all Brokers and Underwriters emails within a 2 hour turnaround time.
  • Communicated with inside & outside customers by phone and email.
  • Resolve conflict resolution with customers via email and by telephone.
  • Provide quotes to agents via email.
  • Communicated via email or phone to customers in regards to any missing documents
  • Listen to voicemails callbacks daily.

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12. Credit Reports

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Here's how Credit Reports is used in Underwriting Support Specialist jobs:
  • Validated credit worthiness by analyzing credit reports on all borrowers.
  • Reviewed closing documents, credit reports, commitment extensions, and rate locks.
  • Review credit reports, appraisals, title work or other reports as required.
  • Set up new policy applications and credit reports for Underwriter review.
  • Order credit reports, provide status updates, upload appraisals and scan had copy loan files and documents.

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13. FHA

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high Demand
Here's how FHA is used in Underwriting Support Specialist jobs:
  • Assist brokers and lenders with data entry for residential, commercial and governmental loans including FHA and VA loans.
  • Analyzed and researched operational risk challenges; reviewed FHA/ GSE/ NON GSE/ DOJ transactions.
  • Worked with modifications, conventional and FHA loans.

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14. Motor Vehicle

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high Demand
Here's how Motor Vehicle is used in Underwriting Support Specialist jobs:
  • Ordered motor vehicle records and other reports for underwriting to review for correct policy rating.

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15. Phone Calls

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Here's how Phone Calls is used in Underwriting Support Specialist jobs:
  • Experience handling agent and client phone calls in a call- center environment.
  • Handled inbound and out bound phone calls for the Employer Service Department.
  • Take customer phone calls regarding their agreements/accounts.
  • Answer 40-50 telephone calls per day.
  • Included was handling irate phone calls.
  • Answer phone calls from clients, on an average of 15 calls a day.

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16. Fannie MAE

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Here's how Fannie MAE is used in Underwriting Support Specialist jobs:
  • Worked with National Underwriting Center team which is responsible to review selected post-close loans and validate compliance with Fannie Mae guidelines.
  • Advanced across roles to perform mortgage underwriting and quality audit assurance process reviews for FHA, VA and Fannie Mae Loans.
  • Analyze lender appeals to assure information follows Fannie Mae's selling and servicing guide.

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17. Policy Transactions

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Here's how Policy Transactions is used in Underwriting Support Specialist jobs:
  • Distributed policy transactions within established guidelines with zero turnovers.
  • Worked various policy transactions such as change of addresses to assist other job functions.
  • Execute routine and complex multi-million dollar policy transactions to be prepared with a high degree of accuracy for underwriting associates.

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18. Special Projects

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Here's how Special Projects is used in Underwriting Support Specialist jobs:
  • Perform special projects, maintain records/file and manage file archiving.
  • Handled special projects and other assignments as directed.
  • Work on special projects as needed

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19. External Customers

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Here's how External Customers is used in Underwriting Support Specialist jobs:
  • Produced high-end, quality property and casualty products, and created an exceptional service experience for internal and external customers.
  • Handle phone calls with various internal and external customers.

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20. Insurance Applications

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Here's how Insurance Applications is used in Underwriting Support Specialist jobs:
  • Completed life and disability insurance applications accurately and submit to underwriting for review to evaluate risks.

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21. Internal Departments

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Here's how Internal Departments is used in Underwriting Support Specialist jobs:
  • Communicated with brokers/agencies, insureds/customers and internal departments.

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22. Medical Records

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Here's how Medical Records is used in Underwriting Support Specialist jobs:
  • Read and answer correspondence, request physician information for requesting medical records to determine eligibility for Life Insurance.
  • Order APS (Attending Physician Exam) Retrieve patient information from exam to order medical records from current physician.
  • Analyzed and ordered multiple medical records, criminal background checks, and financial information necessary for the underwriting process.
  • Order medical records, private health information also order and process Motor Vehicle Reports.
  • Order medical records and lab work per the request of the Underwriter.
  • Ordered medical records and reports.
  • Coordinated with external vendors to obtain motor vehicle reports, medical records and ensure vendors maintain service levels.

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23. High Volume

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Here's how High Volume is used in Underwriting Support Specialist jobs:
  • Processed high volume of multi-line commercial business.

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24. Loan Data

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Here's how Loan Data is used in Underwriting Support Specialist jobs:
  • Input loan data to determine compliance with federal and state laws Assist in resolving repurchase or make-whole requests for lenders.
  • Registered incoming loan files and inputs loan data into the system for processing.
  • Input loan data to determine compliance with federal and state laws.

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25. Income Tax Returns

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Here's how Income Tax Returns is used in Underwriting Support Specialist jobs:
  • Prepared Federal and State income tax returns for various clients.

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26. Loan Modifications

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27. Technical Support

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Here's how Technical Support is used in Underwriting Support Specialist jobs:
  • Helped transition to a paperless company with digital registry and technical support
  • Provided technical support to underwriters.
  • Provide technical support for Mortgage Brokers and Account Executives.
  • Demonstrated strong technical support with the Underwriting Specialist Team.
  • Provided technical support to agents and insureds.

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28. As400

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Here's how As400 is used in Underwriting Support Specialist jobs:
  • Check AS400 for duplicate policies.

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29. QAS

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Here's how QAS is used in Underwriting Support Specialist jobs:
  • Ordered Valuation Efficiency Tool (VET) from the origination Appraisal and input comparable sale addresses in QAS.
  • Researched and analyzed completed data entry in QAS from credit documents included in the loan file.
  • Updated QAS system with current information pertaining to loan files.

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30. Insurance Companies

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Here's how Insurance Companies is used in Underwriting Support Specialist jobs:
  • Provided administrative support for a third party company servicing multiple Medicare supplement insurance companies.
  • Open new service orders and verify quality for multiple insurance companies.

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31. UW

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Here's how UW is used in Underwriting Support Specialist jobs:
  • Process Non-Renewal/Conditional Renewal/Cancellation letters per Underwriters instruction, working off of Wolters Kluwer Financial Services, and process same day.

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32. Underwrote

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33. Additional Information

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Here's how Additional Information is used in Underwriting Support Specialist jobs:
  • Order and expedite vendor required documents, review of documents when received and provide additional information necessary to support the underwriting staff
  • Followed up with outside vendors for additional information as requested.
  • Reinstate or endorse policies when required additional information is provided.
  • Evaluate financial documentation and condition for additional information as needed.
  • Verified addresses in our database to provide additional information for our Field Representatives to allow them to survey Commercial Properties.
  • Make and receive inbound and outbound status calls for additional information from applicants agents.

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34. Performance Standards

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Here's how Performance Standards is used in Underwriting Support Specialist jobs:
  • Adhered to performance standards for productivity, quality, turnaround time, and data accuracy.

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35. New Accounts

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Here's how New Accounts is used in Underwriting Support Specialist jobs:
  • Start to finish on renewals, new accounts, and mid term endorsements.

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36. Ensure Accuracy

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Here's how Ensure Accuracy is used in Underwriting Support Specialist jobs:
  • Verify customer information within the system to ensure accuracy.
  • Prepared and retrieved data integrity reports (MVR, Loss Run) to ensure accuracy of consumer information.

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37. Multiple Tasks

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Here's how Multiple Tasks is used in Underwriting Support Specialist jobs:
  • Handled multiple tasks daily within approved timeliness and productivity standards as well as do data entry.
  • Prioritize multiple tasks and unpredictable volumes to ensure that work is produced on time.
  • Plan and prioritize multiple tasks and unpredictable work volume.

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38. Policy Information

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Here's how Policy Information is used in Underwriting Support Specialist jobs:
  • Enter policy information for underwriter evaluation, prepare and proof policies sent to agents.

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39. Outbound Calls

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Here's how Outbound Calls is used in Underwriting Support Specialist jobs:
  • Conduct outbound calls to customers by gathering pertinent information regarding an insurance claim.
  • Placed outbound calls to businesses to confirm appointments.
  • Manage inbound/outbound calls for Employment Verifications.

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40. State Laws

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41. QC

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42. Fnma

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Here's how Fnma is used in Underwriting Support Specialist jobs:
  • Analyzed credit capacity and character of the borrower and scenario using both FNMA and FHLMC underwriting guidelines and investor overlays.
  • Review and evaluate FNMA appraisals and valuations to determine proper Loan-to-Value ratios.
  • Make underwriting decisions based on Flagstar, FNMA and FHLMC guidelines.

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43. AVM

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44. Telephone Support

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Here's how Telephone Support is used in Underwriting Support Specialist jobs:
  • Provided telephone support for Marketing Representatives and Insured.
  • Served as a telephone support for Marketing Representatives and Insured.
  • Determine if an exposure is acceptable or requires underwriting approval Serve as telephone support for marketing representatives, agents and insured

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45. Underwriting Approval

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Here's how Underwriting Approval is used in Underwriting Support Specialist jobs:
  • Received and processed policy transactions within established authority level, determined if an exposure is acceptable or required Underwriting approval.
  • Determined if an exposure is acceptable or required underwriting approval.

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46. Corelogic

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47. Company Standards

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Here's how Company Standards is used in Underwriting Support Specialist jobs:
  • Exceeded company standards in customer satisfaction, accuracy and efficiency of file delivery.

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48. Policy Changes

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49. Authority Level

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low Demand
Here's how Authority Level is used in Underwriting Support Specialist jobs:
  • Received and processed policy transactions within established authority level.

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50. Current Policies

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Underwriting Support Specialist Jobs

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20 Most Common Skills For An Underwriting Support Specialist

Underwriting Guidelines

21.2%

Insurance Policies

10.3%

Loan Applications

9.9%

Customer Service

8.6%

New Policies

6.8%

Endorsements

5.9%

Data Entry

5.9%

Loan Portfolio

4.7%

Financial Statements

4.5%

Loss Runs

3.0%

Email

2.6%

Credit Reports

2.5%

FHA

2.3%

Motor Vehicle

2.3%

Phone Calls

2.2%

Fannie MAE

1.8%

Policy Transactions

1.6%

Special Projects

1.4%

External Customers

1.3%

Insurance Applications

1.3%
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Typical Skill-Sets Required For An Underwriting Support Specialist

Rank Skill
1 Underwriting Guidelines 17.4%
2 Insurance Policies 8.4%
3 Loan Applications 8.1%
4 Customer Service 7.1%
5 New Policies 5.5%
6 Endorsements 4.8%
7 Data Entry 4.8%
8 Loan Portfolio 3.9%
9 Financial Statements 3.7%
10 Loss Runs 2.5%
11 Email 2.2%
12 Credit Reports 2.1%
13 FHA 1.9%
14 Motor Vehicle 1.9%
15 Phone Calls 1.8%
16 Fannie MAE 1.4%
17 Policy Transactions 1.3%
18 Special Projects 1.1%
19 External Customers 1.0%
20 Insurance Applications 1.0%
21 Internal Departments 1.0%
22 Medical Records 0.9%
23 High Volume 0.9%
24 Loan Data 0.7%
25 Income Tax Returns 0.7%
26 Loan Modifications 0.7%
27 Technical Support 0.7%
28 As400 0.6%
29 QAS 0.6%
30 Insurance Companies 0.6%
31 UW 0.6%
32 Underwrote 0.6%
33 Additional Information 0.6%
34 Performance Standards 0.6%
35 New Accounts 0.6%
36 Ensure Accuracy 0.6%
37 Multiple Tasks 0.6%
38 Policy Information 0.6%
39 Outbound Calls 0.6%
40 State Laws 0.6%
41 QC 0.5%
42 Fnma 0.5%
43 AVM 0.5%
44 Telephone Support 0.5%
45 Underwriting Approval 0.5%
46 Corelogic 0.5%
47 Company Standards 0.5%
48 Policy Changes 0.4%
49 Authority Level 0.4%
50 Current Policies 0.4%
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