Supervisor- Baggage Customer Service
We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.
$28k-44k yearly est. 4d ago
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Aviation Customer Service Supervisor
ABM Industries 4.2
Denver, CO jobs
The Aviation Customer ServiceSupervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
**Pay Range $22.00 - $23.00 Hourly**
The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (*********************************************************************************************************** .
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**General Responsibilities:**
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
+ Ensure that future schedules are complete (days off, vacations, etc.)
+ Ensure all call offs are covered.
+ Accommodate increased / decreased client staffing requests.
+ Manage employee lunches and breaks.
+ Manage the No-Fault Attendance Policy
+ Communicate with Client representatives on a frequent basis regarding operations.
+ Manage daily schedules.
+ Maintain daily shift report for managers.
+ Perform basic administrative and payroll functions (if applicable)
+ Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
+ Effectively coach, counsel and discipline employees.
+ Work with Safety Quality Manager to ensure the safety and security of the operation.
+ Set positive, professional example for workforce.
+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
+ Miscellaneous duties as assigned
**Supervisory Responsibilities:**
**Other:**
**Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
**Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate noise level.
**Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
High school diploma or GED required. College degree or equivalent work experience preferred.
**Experience:**
Previous management experience preferred.
**Overall:**
+ Must be 18 years of age or older.
+ Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable).
+ Must work schedule as assigned.
ABM will accept applications for this position until 10/17/2025.
REQNUMBER: 136546
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$22-23 hourly 5d ago
Aviation Customer Service Supervisor
ABM Industries, Inc. 4.2
Denver, CO jobs
The Aviation Customer ServiceSupervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requir Customer Service, Supervisor, Aviation, Service, Retail, Property Management
$32k-42k yearly est. 2d ago
Aviation Customer Service Supervisor
ABM 4.2
Denver, CO jobs
The Aviation Customer ServiceSupervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
$32k-42k yearly est. 5d ago
TEAM LEADER 2ND PROCESSING ES
Butterball 4.4
Goldsboro, NC jobs
Responsible for assisting the Supervisor with duties in the assigned production area while ensuring that job tasks, assignments, and rotations are followed. The Lead will also be responsible for performing a variety of production focused tasks to support the daily production goals.
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Key Responsibilities
•Follows direction of Production Supervisor to assign and instruct personnel of daily production duties.
•Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns.
•Provide accurate and timely feedback to supervisor regarding any issues or problems that may arise during daily production.
•Helps coordinate daily set-up of equipment to ensure the line is prepared to run on time.
•Complete required checks and measurements, record accurately.
•Assist in training and developing staff to ensure a quality product.
•Assist with new hire ergonomic evaluations and performance evaluations.
•Position is required to work before department start time in order to assist with area set-ups.
•Accountable to maintain punctual and regular attendance for scheduled work hours.
•Flexible to work weekends, overtime, and holidays as needed.
Minimum Qualifications (Educations & Experience)
·Must be at least 18 years of age and legally authorized to work in the United States.
·Must pass a background check, drug screen and pre-employment physical.
·Must be able to use basic math and typing skills
·Must be willing to work overtime and flexible shifts as required
Essential Knowledge, Skills, and Abilities
•Follows all safety, USDA, and GMP policies and guidelines.
•Maintain a clean and organized work area.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
•Must be able to work in a team atmosphere and possess good leadership skills.
•Must have working knowledge of all positions on the line.
•Must be willing and able to perform physical requirements of the job with or without reasonable accommodation.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
Preferred Knowledge, Skills, and Abilities
•Some positions may require the ability to read, write, and/or speak English. Bilingual in English/Spanish is preferred
Physical Demands
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
•Work is performed in a food processing plant with a high noise level, storage coolers/facilities.
•Must be able to work in damp and cold environments for long periods of time
•Must be physically capable of working extended hours if needed and in a wet environment, standing for long periods of time, and operating processing equipment.
•This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
•Must be able work with raw and/or cooked meat
•The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
Disclaimer
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
$33k-47k yearly est. 1d ago
TEAM LEADER 2ND PROCESSING ES
Butterball 4.4
Mount Olive, NC jobs
Responsible for assisting the Supervisor with duties in the assigned production area while ensuring that job tasks, assignments, and rotations are followed. The Lead will also be responsible for performing a variety of production focused tasks to support the daily production goals.
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Key Responsibilities
•Follows direction of Production Supervisor to assign and instruct personnel of daily production duties.
•Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns.
•Provide accurate and timely feedback to supervisor regarding any issues or problems that may arise during daily production.
•Helps coordinate daily set-up of equipment to ensure the line is prepared to run on time.
•Complete required checks and measurements, record accurately.
•Assist in training and developing staff to ensure a quality product.
•Assist with new hire ergonomic evaluations and performance evaluations.
•Position is required to work before department start time in order to assist with area set-ups.
•Accountable to maintain punctual and regular attendance for scheduled work hours.
•Flexible to work weekends, overtime, and holidays as needed.
Minimum Qualifications (Educations & Experience)
·Must be at least 18 years of age and legally authorized to work in the United States.
·Must pass a background check, drug screen and pre-employment physical.
·Must be able to use basic math and typing skills
·Must be willing to work overtime and flexible shifts as required
Essential Knowledge, Skills, and Abilities
•Follows all safety, USDA, and GMP policies and guidelines.
•Maintain a clean and organized work area.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
•Must be able to work in a team atmosphere and possess good leadership skills.
•Must have working knowledge of all positions on the line.
•Must be willing and able to perform physical requirements of the job with or without reasonable accommodation.
•Ability to work in a fast-paced environment.
•Ability to communicate effectively and follow verbal and written instructions & policies.
Preferred Knowledge, Skills, and Abilities
•Some positions may require the ability to read, write, and/or speak English. Bilingual in English/Spanish is preferred
Physical Demands
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
•Work is performed in a food processing plant with a high noise level, storage coolers/facilities.
•Must be able to work in damp and cold environments for long periods of time
•Must be physically capable of working extended hours if needed and in a wet environment, standing for long periods of time, and operating processing equipment.
•This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
•Must be able work with raw and/or cooked meat
•The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
Disclaimer
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
$33k-46k yearly est. 1d ago
Customer Service Baggage Supervisor
ABM Industries, Inc. 4.2
Sterling, CO jobs
Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, youll be responsible for ensuring the safe, efficient, and timely handling of l Customer Service, Supervisor, Baggage, Operations, Service, Leadership, Retail, Property Management
$31k-41k yearly est. 6d ago
Field Service Supervisor
Cleveland Brothers Equipment Co 4.2
Harrisburg, PA jobs
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Field ServiceSupervisor.
In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.
Primary Responsibilities:
This position mandates that the employee be able to perform all of the following functions:
Supervise and develop the personnel of the department
Receive and respond to customer requests or inquiries on equipment repairs
Assist in determination of needed repairs and the timing of repairs
Research information from literature and computer based sources
Assign and schedule equipment and personnel to shop repairs
Other functions as assigned by necessity
This position may perform any combination of the following duties:
Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
Foster good employee/management relations
Decide upon and administer employee discipline as required
Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
Address equipment down time concerns through scheduling repairs at times most convenient to the customer
Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
Perform other work related duties as assigned
Degrees or Other Special Requirements:
Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
Considerable written and verbal communication skills for the conveyance of instructions
Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
Provide superior customer service and product support through management of all aspects of the service department
Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
Proven success in managing and developing staff. Superior interpersonal and relationship building skills
Precise documentation, organized, and detail oriented
Ability to manage day to day operations
Strong verbal and written communication skills. Intermediate computer skills
Proficiency with MS office software, Lotus Notes and DBSi
Responsible for growing and continuing to improve efficiency
Skills / Knowledge / Qualifications:
Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.
Why Join the Cleveland Brothers Team
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.
From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.
Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.
At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at **************************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation
$76,200 - $99,128.74 / year
Benefit Information
Competitive Compensation Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing
$76.2k-99.1k yearly 18h ago
Commercial Construction Services Manager
Leeds Professional Resources 4.3
Matthews, NC jobs
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
$38k-50k yearly est. 2d ago
Business Line MV Drives Service Operations Manager - USA
ABB Group 4.6
New Berlin, WI jobs
Purchase Order to Cash process, driving all operational aspects from receiving the PO to the point where all agreed deliverables are accepted. Responsible for all operational metrics like COTD, cash collection, quality, adherence to costs etc. Drivin Operations Manager, Operations, Business, Continuous Improvement, Manager, Service, Manufacturing
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: ****************
Primary Function:
Has overall responsibility for the strategic leadership and operational excellence of the service department.
Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.
Primary Responsibilities:
Strategic Service Leadership
Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
Establish and monitor service performance metrics, driving accountability and operational excellence.
Service Operations Management
Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
Ensures compliance with warranty policies, service agreements, and industry regulations.
Customer Experience & Satisfaction
Champions a customer-centric approach across all service functions.
Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
Serves as a senior escalation point for complex service issues and high-value customer relationships.
Secondary Responsibilities:
Process & Infrastructure Development
Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
Leads digital transformation efforts within the service department, including CRM and service management platforms.
Team Development & Leadership
Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
Conducts performance evaluations, succession planning, and professional development initiatives.
Reporting & Analytics
Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
Uses data-driven insights to inform strategic decisions and continuous improvement efforts.
Cross-Functional Collaboration
Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
Represents the service function in leadership meetings and strategic planning sessions.
Position Requirements:
Education & Experience
Bachelor's degree in Engineering, Business Administration, or related field desired.
Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
Proven experience managing technical service teams and developing service infrastructure.
Skills & Competencies
Strategic thinker with strong operational execution capabilities.
Exceptional leadership, communication, and interpersonal skills.
Proficiency in CRM, ERP, and service management platforms.
Strong analytical skills and ability to interpret complex data sets.
Deep understanding of machinery, industrial equipment, or technical service environments.
Other Requirements
Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
Demonstrated resilience and adaptability in navigating change and leading through uncertainty.
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
$88k-129k yearly est. 4d ago
Director of Services
TP Mechanical 4.0
Cincinnati, OH jobs
CINCINNATI/COLUMBUS, OH / LOUISVILLE, KY / INDIANAPOLIS, IN***
The Director of Service is responsible for overseeing the mechanical service division, which includes HVAC, plumbing, piping, and preventive maintenance operations. This leadership role ensures the efficient delivery of service contracts, emergency response, and repair work, while driving customer satisfaction, operational excellence, and profitability. The Director of Service develops strategic initiatives, manages service teams, and fosters client relationships to expand the company's service portfolio and support long-term growth.
Job Duties and Responsibilities
· Provide strategic leadership and overall management of the mechanical service division.
· Develop and implement business plans, budgets, and performance goals for service operations.
· Oversee service contracts, maintenance agreements, repair projects, and emergency response.
· Ensure compliance with safety standards, regulatory requirements, and company policies.
· Lead, mentor, and develop service managers, technicians, and support staff.
· Build and maintain strong client relationships to drive customer satisfaction and repeat business.
· Identify new service opportunities and collaborate with business development teams to grow market share.
· Manage financial performance, including forecasting, cost control, and profitability.
· Monitor KPIs and operational performance metrics to ensure efficiency and quality.
· Resolve escalated client issues and ensure timely, effective solutions.
· Collaborate with other company leaders to align service operations with overall business objectives.
Qualifications / Requirements
· 8-10+ years of progressive leadership experience in mechanical service, HVAC, or related construction industry.
· Strong understanding of mechanical systems (HVAC, plumbing, piping) and service operations.
· Proven track record of managing service contracts, customer relationships, and technical teams.
· Financial management experience, including budgeting, forecasting, and P&L responsibility.
· Excellent leadership, organizational, and communication skills.
· Ability to manage multiple priorities and drive results in a fast-paced environment.
· Strong client service orientation with the ability to resolve issues effectively.
Education
· Bachelor's degree in Mechanical Engineering, Construction Management, Business Administration, or related field required.
· Master's degree or relevant certifications (PE, PMP, LEED AP, HVAC-specific certifications) preferred.
About the Role
Entegris is seeking a Customer ServiceSupervisor to join our North America Customer Service team. In this role, you will supervise a team of Entegris Professionals focusing on resolving Customer inquiries, complex issues, and ensuring the highest levels of customer satisfaction. You will utilize tools such as SAP and collaborate across multiple departments and Regions to meet critical Customer needs.
Key Responsibilities
Leadership & Team Development
Supervise and mentor a team of Customer Service Representatives (CSRs)and SeniorCSR'sacross regions, fostering a culture of collaboration, accountability, and continuous learning.
Conduct regular performance reviews, career development discussions, and salary evaluations.
Organize and lead team meetings to share updates, align priorities, and drive engagement.
Operational Excellence
Ensure adherence to global policies, procedures, and service standards.
Optimize workload distribution, manage absences, and maintain adequate coverage for customer inquiries and operational tasks.
Act as a key resource for escalations, providing guidance and solutions to complex customer issues.
Customer Experience
Serve as a primary point of contact for customer service inquiries, ensuring timely and accurate resolutionfor assigned Customers
Partner with internal teams to deliver seamless customer experiences.
Monitor and improve service metrics, including order accuracy, response times, and complaint resolution.
Manage and Executenormal CSR tasks forassigned Customers
Training & Development
Identify training needs and implement onboarding programs for new hires.
Provide ongoing coaching and skill development to enhance team performance.
Act as a subject matter expert for systems (e.g., SAP) and processes.
Continuous Improvement
Perform additional tasks and participate in project activities as assigned
Support ISO certification and compliance initiatives.
Collaborate with global counterparts to share best practices and implement improvements.
Qualifications
Bachelor's degree or equivalent experience.
5+ years in customer service or sales support, with at least 2 years in a leadership role.
Strong knowledge of SAP (Sales & Distribution module preferred).
Proven ability to lead diverse teams
Excellent communication, problem-solving, and organizational skills.
Ability to prioritize and execute in a fast-paced environment.
Success Metrics
Customer Satisfaction: Deliver consistent, high-quality service globally.
Operational Accuracy: Maintain high order entry accuracy and minimize customer complaints.
Team Performance: Develop and retain top talent through coaching and engagement.
Innovation: Implement process improvements that enhance global service delivery.
WHY WORK AT ENTEGRIS?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
Compensation: $80,000 - $100,000 per year with actual pay dependent on candidate overall skills for the role
Annual bonus eligibility
Progressive paid time off policy that empowers you to take the time you need to recharge
Generous 401(K) plan with an impressive employer match with no delayed vesting
Excellent health, dental and vision insurance packages to fit your needs
Education assistance to support your learning journey
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.
At Entegris we are committed to providing equal opportunity for all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
#LI-BS1
$35k-39k yearly est. 1d ago
Hospitality Operations Supervisor
Forrest Solutions 4.2
Miami, FL jobs
Job Title: Hospitality Operations Manager
Compensation: Competitive salary range, commensurate with experience (estimated range: $60,000-$80,000 annually)
Schedule: 8 am to 5 pm, Monday through Friday
Position Overview
A premier financial services firm is seeking an experienced Hospitality Operations Manager to oversee and lead an on-site hospitality team in a high-profile corporate environment. This role is ideal for a hospitality professional with leadership experience from luxury hotels, fine dining, or high-end restaurant management who is looking to transition into a corporate setting.
The Hospitality Operations Manager will be responsible for delivering an elevated client and employee experience while managing daily operations, team performance, and service standards.
Key Responsibilities
Lead, manage, and develop a hospitality-focused team to ensure exceptional service delivery
Oversee daily hospitality operations, ensuring consistency, professionalism, and attention to detail
Serve as a senior point of contact for internal stakeholders regarding hospitality and service needs
Establish and maintain service standards aligned with a high-end corporate environment
Coach and mentor team members, fostering a culture of excellence and accountability
Collaborate cross-functionally to support meetings, events, and client-facing activities
Monitor workflows, staffing coverage, and service execution
Ensure adherence to company policies, procedures, and safety standards
Qualifications
Prior leadership experience in luxury hospitality, fine dining, hotels, or high-end service environments required
Proven ability to manage and motivate teams in fast-paced, high-expectation settings
Strong client service mindset with a polished, professional presence
Excellent communication, organizational, and problem-solving skills
Comfortable working in a corporate environment while maintaining hospitality-level service
Why This Role
Opportunity to bring luxury hospitality expertise into a professional corporate setting
Leadership-focused role with visibility and impact
Competitive compensation aligned with experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$60k-80k yearly 4d ago
Aviation Operations Manager, Cabin Services
ABM Industries 4.2
Dallas, TX jobs
ABM Industries is seeking a dynamic and experienced **Aviation Operations Manager - Cabin Services** oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinating with cross-functional teams, ensuring compliance with aviation regulations, and driving service excellence..
**Compensation: Up To:** $60,000.00/ annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
**401(k)** - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit
ABM Employee Benefits: Staff & Mgmt (***********************************************************************************************************
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**Key Responsibilities**
+ Lead and manage cabin services operations, including supervision of cabin crew and catering coordination.
+ Conduct pre-flight briefings, communicate flight details, weather, and safety updates to crew.
+ Ensure strict adherence to FAA (or applicable jurisdiction) regulations and airline safety protocols.
+ Oversee in-flight service delivery: meal and beverage provisioning, cabin cleanliness, and entertainment systems.
+ Handle passenger concerns and disruptions professionally and efficiently.
+ Coordinate with flight deck, ground operations, and catering teams for seamless boarding and turnaround.
+ Train, mentor, and assess cabin crew performance, including monitoring certifications and uniforms.
+ Prepare reports on service performance, incident reports, and flight irregularities for senior management.
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**Required Qualifications**
+ Minimum of 5 years in cabin services or in-flight operations, including at least 2 years in a supervisory role.
+ In-depth knowledge of aviation safety regulations (FAA, TSA, EASA, etc.) and procedures.
+ Strong leadership, communication, and problem-solving skills; capable of handling high-pressure situations.
+ Customer-focused with excellent interpersonal skills for passenger interaction.
+ Ability to work flexible schedules, including nights, weekends, and holidays.
+ Proficiency in aviation operations software and reporting tools.
+ Aviation experience is preferred.
\#200
REQNUMBER: 141211
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$60k yearly 2d ago
Aviation Operations Manager, Cabin Services
ABM Industries, Inc. 4.2
Dallas, TX jobs
ABM Industries is seeking a dynamic and experienced Aviation Operations Manager Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinat Operations Manager, Operations, Aviation, Manager, Service, Manufacturing, Property Management
$37k-52k yearly est. 3d ago
Service Manager
Miller-Bradford & Risberg, Inc. 3.1
Sussex, WI jobs
Miller-Bradford & Risberg is a progressive sales and service organization dedicated to providing our customers with excellent quality construction equipment and support services. The same values that have made Miller-Bradford & Risberg a wonderful place to work ensure that its customers receive first class treatment.
"MBR" is seeking a candidate who exhibit key skills of: leadership, strong & effective communication & customer service driven.
The Service Manager reports to the Branch Manager and will manage the service department at our Sussex, WI branch location. This top position is responsible for managerial of subordinates, forecasting and planning, employee relations and team development and customer service/sales and marketing.
Success in this position requires a bachelor's degree or equivalent experience in service operations and labor with experience in selling at a management level. A strong working knowledge of construction equipment operations and mechanical functions. Solid shop floor management knowledge and experience. Good understanding of financial reporting principles. Solid understanding of pricing and discounting effects. Good business acumen. Ability to lead and mentor subordinates and leadership skills in a specialized repair environment. Excellent communication skills, solid customer service skills, the ability to multi-task, work independently, and a can-do attitude. Must be highly organized. Must have valid driver's license and acceptable driving record.
$41k-60k yearly est. 4d ago
Operations Supervisor
Indiana Automotive Fasteners, Inc. 4.4
Greenfield, IN jobs
IAF currently has 3 Area Leader Openings.
1.) 2 on 3rd shift, 10:30 p.m. to 7:00 a.m. (Sunday-Thursday)
2.) 1 on Weekend Night Shift 6:30 p.m. to 7:00 a.m. 9Saturday, Sunday & Monday) Paid for forty hours.
Support the department Team Members through efforts to achieve the departmental and company goals. Serve as an example for other employees in the department. Lead department with Safety, Quality, Delivery, and Cost (SQDC) in mind.
Essential Duties & Responsibilities
Maintain knowledge of all jobs within the department.
Serves as a student and champion of Toyota Production System (TPS) and Total Predictive Maintenance (TPM).
Coordinate the training for new Team members in order for them to be trained effectively; develop plan for cross-training team to ensure area and process coverage.
Acts as the first point of contact for department Team Members, providing support and communication for the team.
Facilitate department Start of Shift Meeting, SQDC message and expectations.
Plan department work assignments and assign daily tasks.
Establishing priorities and sequences to promote 100% on-time delivery of customers.
Take necessary action to assure that each process sends only 100% conforming product/parts to the next process to promote TPS and minimum inventories.
Provide improvements to work instructions and procedures.
Determine the root cause(s) and countermeasures for product nonconformances, machine/tool, process problems, Abnormal conditions and for all other matters/occurrences that will benefit from Kaizen activities/continual improvement.
Management of the Floor Management System to include developing, communicating and posting results
HazMat Training and Compliance (for applicable areas)
Support of developing and executing the areas function action plan
Shift Transition with On-coming/off-going Area Leader.
Step in to production assignments as needed to provide relief for absence or emergency.
Manage abnormal conditions by communicating, analyzing and resolving issues.
Lead Area 4S+ and enforce compliance to established standards.
Responsible for Safety communication, reporting, and enforcement of team compliance to include but not limited to, accident investigation and countermeasures, protective equipment, protection on the job, OSHA requirements, and emergency action plans.
Quality facilitation by auditing and assuring that work instructions are complete and accurate and standard work is being followed.
Manage the performance of their area and team members with prompt communication to the section manager.
Complete non-routine projects or assignments, i.e., participation in Kaizen events and help to lead improvement processes.
Act as an interim leader in cases of a Section Manager's short-term absence.
Participates in hiring new Team Members and is part of the decision-making process.
Complete other assignments as deemed necessary by IAF leadership.
Education & Training
High School Diploma or GED. Associate's Degree or equivalent from a two-year college or technical school a plus
Three-year related experience and/or training (5 to 7 years of experience preferred) or equivalent combination of education and experience.
Minimum Qualifications
Must have ability to:
Perform basic troubleshooting activities with minimal direction after training.
Recognize bottlenecks and adjust plan/manpower as necessary.
Read and understand Kanban and match Kanban to part.
Use calipers for measuring parts.
To use hand tools, understand and perform required techniques.
Identify problems and come up with appropriate solutions.
Read and interpret technical drawing, quality specifications and engineering specifications.
Be familiar with the use of industrial equipment and mechanical tools.
Read the Production Schedule.
Work in a Windows computer environment with proficiency in excel.
Look up Work instructions or reference documents.
Take initiative.
Extend shift by 30 minutes on each end.
Must be:
Safety aware.
Quality focused.
Collaborative, inspiring teamwork.
Adaptable to learn and perform and be willing to do various duties.
Oriented to continuous improvement; make suggestions and improve processes and quality.
Highly organized.
Self-motivated.
Physical Demands
Constant standing, walking, bending, and lifting
Occasional kneeling, climbing and reaching
Lifting up to 40lbs
Work Environment
Work Environment: Manufacturing (potential exposure to hazardous chemicals)
Lighting: Adequate.
Ventilation: Adequate.
Temperature: Not-temperature Controlled.