Job Title: Director of Workforce Management
Department: Operations
Reports to: Executive Director of State Operations
This position forecasts, reports and directs the scheduling of staff for retail and customer service center associates while ensuring compliance with labor laws and regulations across multiple states. Directs the design of metric score cards and determines best practices to maximize employee productivity and performance while driving to remain current with industry trends. Partners to develop policies that impact work force positively and works to ensure the communication and enforcement of these policies. Analyzes real time and historical labor metrics and identifies gaps in performance.
KEY DUTIES AND RESPONSIBILITIES:
Monitor and forecast labor costs and adjust staffing levels accordingly to deliver on the financial budget.
Develop and implement workforce management strategies that align with business objectives.
Manage scheduling and allocation of resources required for retail and customer service center operations.
Implement effective communication channels to ensure clear and timely communication between management and employees.
Develop and maintain employee engagement and retention programs to support a positive workplace culture.
Collaborate with other departments to develop and implement training programs to enhance employee skills.
Assist in selection and implementation of WFM system.
Stay current with industry trends and best practices to ensure competitiveness and innovation.
Develop and maintain staffing plans and schedules to ensure adequate coverage.
Monitor and analyze employee productivity and performance to identify areas for improvement.
Ensure compliance with labor laws and regulations.
Coordinate with other departments to optimize workflow and maximize productivity.
Develop and implement policies and procedures to improve efficiency.
SKILLS AND QUALIFICATIONS:
Strong analytical skills, detail oriented and solution focused.
Proficiency in Microsoft Excel, Word, Windows operating systems.
SAP, Success Factors, Power BI experience is preferred but not required.
Proven ability to forecast revenue trends, labor trends and transactions.
Experience implementing new software/applications for WFM.
Solutions-oriented, detail-oriented individual who understands how to effectively manage
multiple teams in different geographic locations.
Strong verbal, written, and presentations skills.
Able to work with minimal supervision.
Proven ability to meet deadlines with accuracy.
Proven ability to multi-task.
Demonstrated ability to quickly learn new systems and processes.
Bachelor's Degree required. (Equivalent work experience may be substituted for educational
requirements).
EXPERIENCE REQUIRED:
At least 5 years' scheduling experience and managing a Workforce Management team preferred.
5 plus years managing/leading a high functioning team.
Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
$91k-194k yearly est. 4d ago
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Store Director- ACME Saddle Brook, NJ District
Acme Markets 4.8
Saddle Brook, NJ jobs
The Albertsons Store Director is a dynamic and purpose-driven leader, accountable for the store's overall performance, culture, and operations. This role is ideal for individuals who excel at driving sales through people, fostering a growth mindset, and building high-performing, inclusive teams. The ideal candidate is a strategic thinker and resilient leader who thrives in dynamic environments. They champion innovation, embrace calculated risks, and approach challenges with creativity. With a relentless focus on the customer and Associate experience, they leverage insights to build lasting relationships and deliver!
All SD's must be willing and able to work and train at any store within the district where they are hired. The stores within this NJ based district include: Midland Park, Mahwah, Fort Lee, Denville, Jersey City (18th St & Rt 440), Allendale, Oak Ridge, Boonton, Hoboken, Montclair, Edgewater, Blairstown, West NY, Saddle Brook, Vernon, and Mt. Freedom.
Pay transparency: The current starting salary range is $85k to $120k annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Associates in this position are also eligible for a quarterly bonus based on the store's performance. The total comp package yearly can include 12 days PTO, 40 hrs of sick time, 6 recognized holidays, 401k match of up to 7%, Pet insurance, EPA benefits, and so much more!
Key Responsibilities:
Leadership & Communication
Lead, motivate, and develop associates through consistent coaching and recognition.
Facilitate weekly planning sessions with Assistant Store Director(s) and Department Managers to align the team with goals and priorities.
Cascade information effectively to ensure everyone is equipped to succeed, through daily morning and evening team huddles.
Delegate tasks to team members empowering them to take ownership, engagement and fostering a sense of accountability.
Communicate transparently and regularly with all levels of the team to foster clarity and trust.
Team Building & Talent Development
Develop Store Management team by identifying skill gaps and create tailored development plans to enhance leadership capabilities career growth.
Coach and mentor leaders regularly, providing actionable feedback, stretch assignments, and growth opportunities that foster confidence, accountability, and continuous improvement.
Partner with Assistant Store Director(s) to make strategic hiring decisions that align with current and future talent needs, ensuring balanced coverage and team strength.
Build diverse, high-performing teams by recruiting individuals with varied backgrounds, skillsets, and perspectives.
Actively engage in community outreach to attract local talent and create meaningful opportunities for associates to give back, reinforcing a sense of purpose and connection.
Foster a culture of belonging and shared success by setting clear expectations, celebrating team wins, and aligning everyone around common goals and values.
Drive associate retention and engagement through intentional relationship-building, career pathing, and the removal of barriers to advancement-ensuring every associate feels seen, supported, and set up for success.
Sales Culture & Customer Connection
Inspire a customer-first mindset by setting a clear vision that aligns every associate's actions with the goal of delivering exceptional service and driving sales through meaningful customer interactions.
Lead the execution of a localized merchandising strategy that reflects community preferences, enhances product discoverability, and influences purchasing decisions to elevate the overall store experience.
Leverage customer insights and feedback from both physical and digital channels to identify emerging trends, improve service delivery, and tailor the shopping experience to individual preferences.
Foster a culture of recognition and accountability, where exceptional selling behaviors and customer-centric actions are celebrated and directly tied to performance outcomes.
Equip associates with the tools, knowledge, and confidence to anticipate customer needs, personalize service, and consistently exceed sales and service expectations.
Champion a frictionless customer journey by integrating in-store and online operations-ensuring product availability, service consistency, and a cohesive brand experience across all touchpoints.
Operational Excellence
Partner with Human Resources, Operations Specialists, Sales Teams and other key supporting backstage functions within the organization to deploy the appropriate resources in support of achieving shared goals.
Readily understands and utilizes P&L, sales, purchases, labor and cost reporting to impact results.
Own workforce management by scheduling to meet customer demand to optimize coverage while controlling labor.
Ensure store readiness for an exceptional customer experience by conducting daily walkthroughs to uphold visual merchandising standards, cleanliness, and overall presentation.
Obtains necessary licenses needed for store operations such as Food Safety and Sanitation License.
Ensure compliance with legal requirements and company policies and procedures, including but not limited to cash handling, security, safety, consumer protection, sanitation, wage and hour, etc.
Maintain appropriate professional relationships with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
Take responsibility for outcomes and empower teams to act with pride and accountability.
Qualifications:
3 to 5+ years of progressive retail leadership experience, preferably in grocery, retail, or service industries. High school diploma or equivalent required; college bachelor's degree preferred.
Proven success in team development, sales growth, and operational strategy.
Strong analytical, communication, and coaching skills.
Experience with workforce management tools and financial analysis platforms.
Passion for inclusive leadership, coaching, and community engagement.
This is not an all-inclusive list of duties, functions, or physical requirements of the job.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Albertsons Companies EOE
$85k-120k yearly 2d ago
Area Manager
Foot Locker 4.5
Camp Hill, PA jobs
Join our team as an Area Manager and lead operations in a fast-paced distribution center. You'll oversee safety, efficiency, and team performance while driving continuous improvement. This is a leadership role for someone who thrives on problem-solving and delivering results.
Weekend Shift Hours: Friday - Sunday 6:00am - 7:00pm
Responsibilities
Lead and coach your team to achieve daily operational goals.
Ensure compliance with EHS, quality, and safety standards.
Drive process improvements using Lean Six Sigma tools.
Manage labor plans and make real-time decisions to optimize service and cost.
Lead daily shift meetings and contribute to production planning.
Troubleshoot WMS issues and support system improvements.
Participate in audits and resolve findings effectively.
Identify cost-saving opportunities and support financial planning.
Foster a culture of accountability, engagement, and teamwork.
Support hiring and talent development within your department.
Qualifications
Associate's degree or higher in Logistics, Operations Management, Business, Engineering, or related field (or equivalent experience).
2+ years of leadership experience in a distribution center or similar environment.
Knowledge of Lean Manufacturing or Six Sigma principles preferred.
Familiarity with automated DC systems and RF technology is a plus.
Strong analytical, organizational, and communication skills.
Proficiency in Microsoft Office (Word, Excel).
Benefits
The annual base salary range is $70,000 - $90,000 / year. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Employee Discount
Paid Time Off
Medical | Dental | Vision Coverage
401(k) | Roth 401(k)
Stock Purchase Plan
Life Insurance
Flexible Spending Account
Opportunities for Advancement
Tuition Reimbursement for Qualified Courses
Strong Company Culture
Employee Resource Groups
$70k-90k yearly 3d ago
Store Director
Diamond Cellar Holdings 3.7
Columbus, OH jobs
Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.
Job Description
We are seeking an experienced professional to join our team as a Store Director. This leadership role is responsible for driving sales, achieving margin expectations, and ensuring exceptional customer service. As the Store Director, you will assist in leading, inspiring, and developing a team of sales associates and managers to achieve and surpass store performance goals, fostering a positive, inclusive, and high-performance work environment. You will facilitate regular training and development sessions to ensure staff are knowledgeable about products, luxury trends, and customer service expectations.
In this role, you will partner with senior leadership and store managers to develop and implement strategies to drive sales, increase client visits, and optimize profitability. You will analyze sales data, market trends, and customer feedback to make informed business decisions, setting, monitoring, and achieving sales targets and KPIs. Ensuring an unparalleled luxury shopping experience by maintaining high standards of client service and store presentation, you will address and resolve client inquiries professionally and effectively, developing and maintaining relationships with high-profile guests and VIP clients.
Additionally, you will partner with the store operations team to oversee daily store functions, including inventory management, merchandising, and visual displays, ensuring compliance with Diamond Cellar policies, procedures, and standards. You will manage store budgets, financial reports, and forecasts, optimizing cost control while maintaining high service and product standards. Collaborating with the marketing team, you will plan and execute in-store events and promotions that enhance brand visibility and customer engagement, acting as a Diamond Cellar ambassador at community events, networking functions, and charitable activities. All store activities must align with Diamond Cellar's image, values, and strategic goals.
Responsibilities and Qualifications
General
As required of each staff member, the person in this position must embrace and promote the Core Values of the Johnson Family's Diamond Cellar.
Minimum work week of 45 hours.
Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP's & management of the Sales business unit.
Must possess and demonstrate positive and proactive communication skills to deliver collaborative management of the sales staff.
Experience
Extensive experience in true luxury retail, with a proven track record in a store leadership role.
Strong background in leading high-performing teams and managing store operations, with preference given to experience in luxury jewelry and timepieces.
Education
Bachelor's degree is preferred. Advanced degrees, GIA accreditations, and relevant certifications are a plus.
Skills
Exceptional leadership and interpersonal skills.
Strong financial acumen and analytical abilities.
Excellent communication, negotiation, and conflict resolution skills.
In-depth knowledge of luxury jewelry trends, products, and customer preferences.
Personal Attributes
Passion for luxury jewelry and a deep understanding of the high-end market.
High level of professionalism, integrity, and attention to detail.
Ability to thrive in a fast-paced and dynamic environment.
Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.
$40k-56k yearly est. 2d ago
Global Safety and Security Center Operator
The TJX Companies, Inc. 4.5
Marlborough, MA jobs
The Opportunity: Contribute To The Growth Of Your Career.
Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology.
3rd Shift Position (11pm-7am) 5 day schedule/7 day availability
The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:
Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
Responsible for all control room operations, including CCTV review.
Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
Support major incident command, control and crisis management and provide recommendations.
Knowledge of how to use security and fire alarm systems
Must be able to be contacted while on shift
Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs
Qualifications:
Bachelor's degree or 1-4 years of experience in lieu of degree
working experience with Incident Management and Change Management
Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
Troubleshooting experience
Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander
Accountability and Trust
Unquestionable integrity and ethic
$112k-190k yearly est. 3d ago
Training Site Director
California Young World 3.0
Sunnyvale, CA jobs
California Young World is a Title 5 Play-Based child development center proudly accredited through Quality Matters. We offer a distinguished infant/toddler, preschool & school age program that supports the healthy development of children from 6 weeks through 5th grade. The California Foundations and Frameworks, along with our Creative Curriculum, form the core that guides us in our stellar educational approach. We are open Monday - Friday, 6:30AM - 6:00PM, and have a capacity with Community Care Licensing for 328 glorious children between our 3 phenomenal sites. Excellent benefits package!
Role Description
We are seeking a dedicated Training Site Director to join our team in Sunnyvale, CA. This full-time, on-site role (9:00AM - 6:00PM) is responsible for:
Day to day program operations of the California Young World training center at the Fairwood location (daily attendance, enrollment department policies and procedures, child licensing files, immunization data, reflective supervision, ongoing coaching and mentoring of classroom staff, facilitates the completion of assessments, supports master teachers in all teaching models, approves lesson plans, does classroom observations, role models effective communication, manages ratios and coverage, assists with the PAC, submits purchasing requests and ensures NAEYC Ethical Code of Conduct is enforced.
Overseeing the training and onboarding of all new staff.
Supervison of the mentor training staff and all staff and Fairwood site.
Coodination with Program Director on parent engagement activities and parent education activities.
Liasion between state licensing and CYW, and is a member of the Leadership team.
Assistance with annual self evaluation and Quality Matters.
Ensures environments are developmentally appropriate and in complice with Title 22, H&S code and Title 5.
Attends meetings as required.
This role is ideal for a strong leader who can balance hands-on site management with training and development responsibilities to ensure consistency and excellence.
Qualifications & Skills
BA required, MA preferred
Site Supervior permit required
Minimum 4 years experience as a supervisor, trainer and mentor in a licensed child development center
Bilingual biliterate a plus
Must be able to pass the California Criminal Clearance through Livescan
Must be self motivated, enthusiastic, dependable, detailed orientaed, flexible, multi-tasker and driven toward quality
Strong training, development, and coaching skills
Exceptional organizational and leadership abilities
Excellent communication and interpersonal skills
Proficiency in conflict management and resolution
Ability to work collaboratively with a diverse team
Must present a neat and professional apperance
$33k-49k yearly est. 1d ago
Area Director of People and Culture
Halcyon 4.7
Denver, CO jobs
Job Description
At Makeready we are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they worked, because they've always seen themselves as part of something bigger.
The AreaDirector of People & Culture serves as a strategic business partner to the Managing Directors and Senior Leadership Teams across Makeready's Denver properties. This role provides leadership, guidance, and oversight to on-property People & Culture teams, ensuring consistency, compliance, and excellence across all aspects of the employee experience-including talent acquisition, compensation and benefits, training, development, engagement, and people operations.
Working in close partnership with the home office People & Culture team, the AreaDirector champions Makeready's Guiding Principles while supporting a culture that is inclusive, high-performing, and people-centered.
Requested Tasks
Act as a trusted advisor and business partner to the Area Managing Director and senior property leadership.
Collaborate closely with the Corporate Director of People & Culture on enterprise-wide initiatives, audits, and process enhancements through regular one-on-one meetings
Oversee and support the People & Culture teams at assigned properties, including regular site visits and consistent engagement with leadership.
Ensure consistency and best practices across recruiting, onboarding, compensation and benefits, training, development, and employee relations.
Direct and coach leadership teams on effective recruiting, interviewing, and selection techniques to attract and retain high-quality talent.
Build brand awareness and maintain a strong candidate pipeline through proactive recruiting efforts, including job fairs, conferences, networking, and social media.
Mentor, support, and develop all direct and indirect People & Culture team members.
Partner with property leadership to create, execute, and sustain Team Member Engagement Survey action plans.
Advise on strategies to increase and maintain high levels of team member engagement and retention.
Serve as a resource and counsel to leadership on performance management, coaching, and corrective action.
Support and promote an inclusive, empowering culture that reflects Makeready's values; act as an ambassador for the Guiding Principles in all interactions.
Requested Capabilities
Prior experience as a People & Culture Director or Manager in a hotel or hospitality environment required.
Multi-property experience, preferred.
Strong knowledge of human resources practices, employment law, and People & Culture operations.
Demonstrated experience leading and developing teams.
Proven ability to build strong, collaborative partnerships with senior leadership.
Highly organized, detail-oriented, and efficient.
Exceptional discretion and ability to handle confidential information.
Ability to respond calmly, thoughtfully, and decisively in high-pressure situations.
Strong analytical, problem-solving, and decision-making skills.
Professional, approachable demeanor with exemplary emotional intelligence.
Proficiency in Microsoft Office products including Outlook, Word, Excel, PowerPoint, and Teams.
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Position Close Date: January 25, 2026
$66k-99k yearly est. 10d ago
Deputy Political Director
Cooper for Nc 4.6
Raleigh, NC jobs
Cooper for North Carolina is hiring a motivated, detail-oriented, and strategic Deputy Political Director to support and execute the campaign's statewide political program. This is an opportunity to join a top-tier Senate race and help send Roy Cooper to the U.S. Senate. This is a full-time, in-person, paid position based in Raleigh, North Carolina.
The Deputy Political Director will report to the Political Director and play a key operational role in managing political outreach, stakeholder coordination, coalition development, and county-level engagement. The ideal candidate will be a proactive communicator with strong organizational skills and the ability to coordinate cross-departmentally in a fast-paced environment.Preferred Qualifications:
Strong ability to manage logistics, relationships, scheduling, and follow-through.
Demonstrated success working with diverse communities and coalition partners.
Minimum 1-2 years of experience in political organizing, government affairs, advocacy, or coalition building.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced environment.
Knowledge of North Carolina's political landscape strongly preferred.
Responsibilities:
Support the Political Director in building and maintaining relationships with coalition partners, advocacy organizations, community leaders, constituency groups, and regional stakeholders across the state.
Coordinate coalition outreach programs, listening sessions, and stakeholder convenings.
Assist with the planning and execution of coalition events, briefings, endorsement activities, and surrogate engagement.
Track partner needs, priorities, and emerging issues across the state and provide regular updates to the Political Director.
Maintain systems and infrastructure for political and coalition tracking, reporting, and database organization.
Collaborate with other departments to ensure coalition needs and priorities are integrated across campaign strategy.
Supervise and coordinate interns, ensuring clear tasks, timely deliverables, and professional development.
Manage and mentor interns, ensuring clear tasks, timely deliverables, and professional development.
About Cooper For North CarolinaCooper for North Carolina is committed to diversity among its staff and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to Cooper for North Carolina, supporters, and constituents. Cooper for North Carolina is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to race, color, religion, sex, gender identity or expression, national origin, age, disability, or sexual orientation, or any other protected characteristic. Cooper for North Carolina will not tolerate any such discrimination and any such conduct is strictly prohibited.
You will be contacted by the campaign via email if chosen for an interview.
$72k-130k yearly est. Auto-Apply 28d ago
Deputy Political Director
Cooper for Nc 4.6
Raleigh, NC jobs
Job DescriptionCooper for North Carolina is hiring a motivated, detail-oriented, and strategic Deputy Political Director to support and execute the campaign's statewide political program. This is an opportunity to join a top-tier Senate race and help send Roy Cooper to the U.S. Senate. This is a full-time, in-person, paid position based in Raleigh, North Carolina.
The Deputy Political Director will report to the Political Director and play a key operational role in managing political outreach, stakeholder coordination, coalition development, and county-level engagement. The ideal candidate will be a proactive communicator with strong organizational skills and the ability to coordinate cross-departmentally in a fast-paced environment.Preferred Qualifications:
Strong ability to manage logistics, relationships, scheduling, and follow-through.
Demonstrated success working with diverse communities and coalition partners.
Minimum 1-2 years of experience in political organizing, government affairs, advocacy, or coalition building.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced environment.
Knowledge of North Carolina's political landscape strongly preferred.
Responsibilities:
Support the Political Director in building and maintaining relationships with coalition partners, advocacy organizations, community leaders, constituency groups, and regional stakeholders across the state.
Coordinate coalition outreach programs, listening sessions, and stakeholder convenings.
Assist with the planning and execution of coalition events, briefings, endorsement activities, and surrogate engagement.
Track partner needs, priorities, and emerging issues across the state and provide regular updates to the Political Director.
Maintain systems and infrastructure for political and coalition tracking, reporting, and database organization.
Collaborate with other departments to ensure coalition needs and priorities are integrated across campaign strategy.
Supervise and coordinate interns, ensuring clear tasks, timely deliverables, and professional development.
Manage and mentor interns, ensuring clear tasks, timely deliverables, and professional development.
Healthcare premium covered by campaign.
Hours: Full-time position. This position's schedule will vary based on the needs of the campaign and point in the cycle and is likely to require evening and weekend work over the course of the election cycle. You will be contacted by the campaign via email if chosen for an interview.About Cooper For North CarolinaCooper for North Carolina is committed to diversity among its staff and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to Cooper for North Carolina, supporters, and constituents. Cooper for North Carolina is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to race, color, religion, sex, gender identity or expression, national origin, age, disability, or sexual orientation, or any other protected characteristic. Cooper for North Carolina will not tolerate any such discrimination and any such conduct is strictly prohibited.
You will be contacted by the campaign via email if chosen for an interview.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$72k-130k yearly est. 28d ago
Director of Northeast Operations
Limited 4.7
Jersey City, NJ jobs
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.
We're looking for a bold, hands-on leader to own day-to-day and long-range operations for our Northeast region-driving throughput, quality, labor productivity, and service. This is a leader-of-leaders role with deep operational mechanics and execution ownership. You'll work with senior management to establish strategic plans and objectives, direct multiple integrated departments through your direct reports, and ensure operational effectiveness with budget/KPI accountability. Our core values are: Lead with Integrity, Collector Obsession, Get it Right, Bring Out the Best in Everyone, Be Kind, Start with Why, Seek Feedback Early and Often, and Play to Win the Game. These values guide how we work and lead.
You'll report to the Senior Director of Operations and work from our Jersey City, NJ office. Primary base in the Northeast; on-site leadership presence is expected. Occasional regional travel across sites and vendors (~10%); flexibility to support multi‑shift operations (with reasonable accommodation where required).
What You'll Do:
Build and run the daily and weekly system of execution for site operations (tiered huddles, visual controls, variance response) to hit Safety, Quality, Productivity, Throughput, and Service goals.
Lead end-to-end floor operations across receiving, putaway, inventory control, encapsulation, QC pick/pack/ship, returns, and value-added services, ensuring efficient order flow.
Own daily production and labor planning (S&OE): staffing models, shift structures, roster management, cross-training, and engineered standards that maximize units per labor hour and maximize service.
Maximize productivity and reduce cycle time through standard work, 5S/visual management, production line balancing, and continuous improvement with clear execution plans.
Develop/Mentor a quality-focused team dedicated to enhancing the customer experience and ensuring alignment with Collectors commitment to excellence.
Ensure safety and compliance, including incident reporting and adherence to OSHA regulations, by integrating safety protocols into daily practice via standard operating procedures and team member communications.
Oversee site-specific budgets, driving improvements in cost.
Lead change at pace: layout changes, demand surge preparedness, and tech/automation pilots with measured ROI and adoption and utilization.
Partner cross-functionally (Quality, Customer Support, Facilities, Finance, Product/Engineering) to align SLAs, prioritize improvements, and deploy technology that unlocks measurable capacity, quality, and cycle-time gains.
Lead by example and be a champion of all company policies, including safety, attendance & security
Who You Are:
A hands-on operations leader with deep expertise in distribution and fulfillment process flows, labor activity management, and floor execution in high-mix environments.
Typically requires 10-15+ years in high-volume warehouse/fulfillment or light manufacturing operations, including 5+ years leading managers/supervisors across multiple functions and shifts.
Proven command of labor planning, capacity modeling, and staffing and cross-training systems that sustain higher throughput with predictable service.
Strong information and systems operator who uses data to expose constraints and guide improvement.
Quality-forward operator, passionate about getting it right the first time.
CI-oriented leader (Lean/Kaizen/5S/visual management) who turns ad hoc work into standard operating procedure.
Clear people leader who hires, coaches, and builds successor-ready teams; raises manager capability, bench strength, and engagement across hourly and salaried teams.
Safety-first mindset with working knowledge of OSHA/EHS programs.
Bachelor's in Operations, Engineering, Supply Chain, or related field (or equivalent experience). Certifications (Six Sigma/Lean) are a plus.
How You'll Succeed:
Throughput, WIP, and TAT improvements with sustained operational results
Units per labor hour, and positive equipment utilization trends
On-time shipment and accuracy by service tier
Adherence to inbound receiving SLA's
TRIR and audit performance; adoption of SOPs, standard work, and 5S
Leader and team capability growth, succession readiness, and engagement signals
Salary Range: The salary range for this position is $175,000-$247,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Qualified applicants with arrest/conviction records will be considered in a manner consistent with applicable laws.
Candidates must be authorized to work in the United States.
#BIZOPS1
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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to *******************.
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$175k-247k yearly Auto-Apply 13d ago
Director of Retail Operations
Akira 4.3
Chicago, IL jobs
Job Description
AKIRA DIRECTOR OF RETAIL OPERATIONS
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Director of Retail Operations
Location
Chicago HQ | Travel: ~50-75% across ~40 stores + new openings
Reports to: VP of Retail (or COO) - works closely with Retail Sales Director, Finance, Supply Chain/IT, Visual/Facilities
Overview
This role is the operational engine behind our store network. You will lead the design, standardization, and execution of store operating systems and processes - enabling our field sales organization to operate at maximum effectiveness. Your mission: deliver operational efficiency, inventory discipline, store readiness and cost control, in partnership with the Director of Retail Sales.
Key Responsibilities
Operational Standards & Playbooks
Define and maintain store operating standards and playbooks (store layout, visual, omni-fulfilment, service, health & safety, loss prevention).
Lead audit programme: regular store visits, compliance/standards reviews, visual & operations audits, corrective action tracking.
Build repeatable processes for new opening readiness, remodels, back-of-house workflows, POS/tech enablement.
Inventory & Supply-Chain Execution
Oversee inventory lifecycle for ~60K+ SKUs across network: on-hand accuracy, replenishment cadence, surplus/aged inventory reduction, vendor/allocator coordination.
Partner with Merchandising/Allocation to optimise stock depth and breadth; minimise markdown burden, reduce stray/obsolescence, ensure right-fit inventory in stores.
Manage shrink, returns, chargebacks: lead root-cause analytics and mitigation plans (vendor compliance, store handling, logistics).
New Store Openings & Scaling
Lead end-to-end opening process: site readiness, fixture/visual set-up, POS/CRM integration, field training, go-live checks, early performance diagnostics.
Develop a scalable opening model that enables rapid growth (2-3 stores/year), consistent powerhouse launch execution, and quick ramp to chain average.
Operational Analytics & Cost Control
Establish KPIs: labour cost %, sales per labour hour, shrink %, on-hand accuracy, store downtime, system uptime, store tech adoption.
Partner with Finance to build budgets (store wages, supplies, travel, facility maintenance) and monitor actuals vs plan; lead cost control and efficiency initiatives.
Lead continuous-improvement projects: process standardisation, tech automation (StoreForce, workforce management), task elimination, performance optimisation.
Technology & Systems Enablement
Champion store-technology ecosystem (POS, StoreForce, CRM, workforce/scheduling tools, omni-fulfilment systems) to increase selling time and reduce operational friction.
Collaborate with IT and eCommerce/CRM teams to ensure store systems are integrated, data flows are accurate, field team visibility is real-time.
Team Leadership & Field Support
Lead the operations field team (Operations Managers, Visual/Facilities Leads, Opening Project Managers).
Coach and develop these operations leaders: set development plans, ensure field presence, embed operational best-practices, and build leader bench.
Travel frequently to stores to build credibility, lead training, audits, and readiness reviews.
Qualifications & Profile
8-12+ years in multi-unit retail operations (apparel/fast-fashion strongly preferred) with experience scaling systems across 20-50+ stores, ideally 40+.
Proven track record in operational excellence, inventory management (high SKU environment), store opening execution, process improvement and cost control.
Strong analytics aptitude: dashboards, root-cause analysis, process mapping, cost modelling.
Change-agent: thrives in a growth context, partners cross-functionally (Merchandising, IT, Supply Chain) and drives adoption in field.
Bachelor's required; MBA preferred. Willing to travel 50-75%.
Collaborative leadership style; able to partner closely with Sales Director and other senior leaders.
Diversity & Inclusion
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits And Perks
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full-time
At AKIRA, we are committed to providing fair and transparent compensation practices. The starting pay range for this position is $135,000 to $205,000 annually, based on factors such as experience, qualifications, skills, internal equity, and market conditions. Additional compensation and benefits may also apply and will be discussed during the interview process.
$135k-205k yearly 10d ago
Director of Retail Operations
Akira 4.3
Chicago, IL jobs
AKIRA DIRECTOR OF RETAIL OPERATIONS
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Director of Retail Operations
Location
Chicago HQ | Travel: ~50-75% across ~40 stores + new openings
Reports to: VP of Retail (or COO) - works closely with Retail Sales Director, Finance, Supply Chain/IT, Visual/Facilities
Overview
This role is the operational engine behind our store network. You will lead the design, standardization, and execution of store operating systems and processes - enabling our field sales organization to operate at maximum effectiveness. Your mission: deliver operational efficiency, inventory discipline, store readiness and cost control, in partnership with the Director of Retail Sales.
Key Responsibilities
Operational Standards & Playbooks
Define and maintain store operating standards and playbooks (store layout, visual, omni-fulfilment, service, health & safety, loss prevention).
Lead audit programme: regular store visits, compliance/standards reviews, visual & operations audits, corrective action tracking.
Build repeatable processes for new opening readiness, remodels, back-of-house workflows, POS/tech enablement.
Inventory & Supply-Chain Execution
Oversee inventory lifecycle for ~60K+ SKUs across network: on-hand accuracy, replenishment cadence, surplus/aged inventory reduction, vendor/allocator coordination.
Partner with Merchandising/Allocation to optimise stock depth and breadth; minimise markdown burden, reduce stray/obsolescence, ensure right-fit inventory in stores.
Manage shrink, returns, chargebacks: lead root-cause analytics and mitigation plans (vendor compliance, store handling, logistics).
New Store Openings & Scaling
Lead end-to-end opening process: site readiness, fixture/visual set-up, POS/CRM integration, field training, go-live checks, early performance diagnostics.
Develop a scalable opening model that enables rapid growth (2-3 stores/year), consistent powerhouse launch execution, and quick ramp to chain average.
Operational Analytics & Cost Control
Establish KPIs: labour cost %, sales per labour hour, shrink %, on-hand accuracy, store downtime, system uptime, store tech adoption.
Partner with Finance to build budgets (store wages, supplies, travel, facility maintenance) and monitor actuals vs plan; lead cost control and efficiency initiatives.
Lead continuous-improvement projects: process standardisation, tech automation (StoreForce, workforce management), task elimination, performance optimisation.
Technology & Systems Enablement
Champion store-technology ecosystem (POS, StoreForce, CRM, workforce/scheduling tools, omni-fulfilment systems) to increase selling time and reduce operational friction.
Collaborate with IT and eCommerce/CRM teams to ensure store systems are integrated, data flows are accurate, field team visibility is real-time.
Team Leadership & Field Support
Lead the operations field team (Operations Managers, Visual/Facilities Leads, Opening Project Managers).
Coach and develop these operations leaders: set development plans, ensure field presence, embed operational best-practices, and build leader bench.
Travel frequently to stores to build credibility, lead training, audits, and readiness reviews.
Qualifications & Profile
8-12+ years in multi-unit retail operations (apparel/fast-fashion strongly preferred) with experience scaling systems across 20-50+ stores, ideally 40+.
Proven track record in operational excellence, inventory management (high SKU environment), store opening execution, process improvement and cost control.
Strong analytics aptitude: dashboards, root-cause analysis, process mapping, cost modelling.
Change-agent: thrives in a growth context, partners cross-functionally (Merchandising, IT, Supply Chain) and drives adoption in field.
Bachelor's required; MBA preferred. Willing to travel 50-75%.
Collaborative leadership style; able to partner closely with Sales Director and other senior leaders.
Diversity & Inclusion
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits And Perks
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full-time
At AKIRA, we are committed to providing fair and transparent compensation practices. The starting pay range for this position is $135,000 to $205,000 annually, based on factors such as experience, qualifications, skills, internal equity, and market conditions. Additional compensation and benefits may also apply and will be discussed during the interview process.
$135k-205k yearly 7d ago
Retail Director of Revenue Operations
Scandinavian Tobacco Group 4.3
Bethlehem, PA jobs
If you are currently working in STG, please click on Emloyee Login to apply to our internal positions Apply now 12/29/25 Bethlehem, Pennsylvania, 18015, Retail Director of Revenue Operations ABOUT THE ROLE The Director of Revenue & Operations is responsible for driving financial success through creating, maintaining, and continually improving the operations, platforms and intelligence that support our Retail Store teams. The Director will work with Operations, Marketing, BI, and Finance, ensuring revenue optimization through national and localized sales initiatives, event planning, vendor programs and store operational excellence. journey, from lead generation to revenue recognition. The Director is a pivotal partner in helping our store teams achieve their revenue goals.
WHAT WILL YOU BE RESPONSIBLE FOR?
Strategic Vision & Strategy: Own the vision and strategy for our Revenue growth while collaborating closely with store operations leadership to align toward that vision
Strategic Roadmap & Initiatives: Own and drive our Revenue growth roadmap across Store Operations teams, using well-aligned strategic initiatives to optimize organic revenue growth
Customer-Centric & Product-Oriented Revenue Operations: Foster a customer-centric, product-oriented culture.
Store Operations Support & Enablement: Establish responsive and support-oriented Operations teams that improve business operational processes and enable business teams with training, support, configuration, and administration of enterprise systems
Operations Intelligence: Work with Finance, BI and store leadership to identify, prioritize, and manage our roadmap of dashboards, metrics, and KPIs that enable data-driven insights and data-oriented management and tracking of our business
Customer Understanding: Deeply understand store team needs and ensure our RevOps roadmap is focused on driving the most critical and impactful work for those teams
Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in revenue operations and revenue management to drive innovation and competitive advantage
Culture Building: Support the vision and values of the company through role-modeling and encouraging desired behaviors. Foster a culture of collaboration, accountability, and continuous improvement collaborating directly with store teams, Marketing, Finance, and BI
Company Initiatives: Participate in various company initiatives and projects as requested
Oversee learning activities, curriculum, and resources while maintaining detailed records of the same
Manage quarterly and annual training budgets
Develop operational standards in collaboration with other Retail Division leaders and incorporate new content into Training Infrastructure.
Assist the Division with the creation of individual Development and Career Plans.
Work cross functionally with Human Resources and other internal partners to develop retail specific best practices and tools for employee recruiting, onboarding, retention, and performance management.
Implement coaching sessions and mentorship programs to establish a culture of continuous learning
Recommend new training methods (including e-learning courses and game-based platforms)
KNOWLEDGE SKILLS & ABILITIES:
Excellent communication and leadership skills
Minimum 5 years of multi-unit experience in a retail, restaurant, or hospitality environment
Outstanding leadership skills with the ability to mentor and lead by example
Successful track record in increasing sales, driving profits and meeting company goals
Strong merchandising and operational skills
Alcohol Beverage experience preferred
Strong analytical, planning, interpersonal and problem-solving skills with a working knowledge of profit and loss statements
Proven ability to network, recruit, train, develop and promote quality people
Energetic, results-oriented, and competitive with a drive to succeed
Ability to travel to stores
WHAT IS ON OFFER?
As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package as a generous benefits package.
Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, Holidays
401(k) Retirement Saving Plan including a generous Company match
* Please be informed that this Direct Search is conducted exclusively by the Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.
This position does not offer Visa sponsorship. Candidates must have valid work authorization in the United States and only qualified candidates will be contacted.
If you are currently working in STG, please click on Emloyee Login to apply to our internal positions
Apply now
$82k-143k yearly est. 1d ago
District Director
Michaels 4.2
Irving, TX jobs
Store - DEN-BOULDER, COThe District Director is responsible for leading and developing a district of retail stores to achieve sales, profit, and operational goals while fostering a positive and engaging experience for both team members and customers. This role requires a results-driven leader who can build high-performing store teams, drive business growth, and ensure operational excellence across all locations.
Major Activities
Key Responsibilities:
Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
Partner with cross-functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
Ensure compliance with company policies, procedures, and operational standards.
Lead by example through regular store visits, providing hands-on support and feedback to Store Managers and teams.
Represent company values and act as a culture ambassador within the district.
Communicate district performance, including progress and actions, to the Regional Vice President.
Actively seek new methods to improve store productivity.
Visit the competition often, taking note of new trends and opportunities to improve our business.
Lead the shrink, safety and physical security programs in partnership with Loss Prevention to deliver goals and a safe and secure environment. Ensures stores are following key operational inventory awareness.
Clearly communicate objectives and priorities to the team creating alignment with the Company's strategic goals, clearly defining and communicating the district's goals to achieve a singular vision across the team.
Encourage two-way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.
Create a sense of urgency and entrepreneurial leadership style among your team.
Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high-level) and tactically (to drive execution).
Leading and Developing Talent
Recruit, train, and retain top talent to build a pipeline of future leaders.
Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.
Manage performance and be a strong developer of talent. Drive succession planning and talent development for areas of responsibility.
Execute a strong onboarding program for all new and newly promoted managers.
Manage performance to support the district's growth needs.
Build a strong leadership bench for internal future growth through career pathing programs.
Communicate clear goals and expectations.
Customer Experience
Ensure consistent delivery of an exceptional customer experience that reflects the company's brand and values.
Model and ensure store teams provide a great customer experience through operational and interpersonal processes and procedures.
Execute company merchandising strategies to drive customer engagement.
Lead and support community involvement.
Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.
Other Responsibilities
Execute other corporate initiative or duties as assigned, including but not limited to, special assignments i.e. (mentoring, merchandise committees, captainships, etc.).
Other duties as assigned
Preferred Education
Bachelor's Degree
Preferred Special Certifications or Technical Skills
6-8+ years of progressive responsibility leading multiple retail business units.
Preferred Type of Experience the Job Requires
Fiscal management experience and budget oversight
Proven track record of outstanding leadership in managing and motivating distributed teams
Passion for the customer, stores, the product and the business model
Success in overseeing operations team in a results driven retail environment.
Demonstrate ability to achieve goals through influencing, partnering and developing productive relationships with senior leadership and line managers across the business
Excellent people leader, team builder and collaborator who navigates well through diverse, rapidly changing work environments
Energized by challenges, with a strong attention to detail and commitment to high performance work and talent development.
Maintains a strategic big picture mindset while driving operational excellence.
The successful candidate will need to be energized by challenge, be attentive to details, credible and dedicated to producing work and developing talent at the highest level
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$98,800.00 - $143,100.00
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$98.8k-143.1k yearly Auto-Apply 35d ago
Director of Revenue and Payer Operations
Boulder Care 3.5
Remote
About this role
We're looking for a strategic, detail-oriented, and highly analytical Director of Revenue and Payer Operations to serve as a key internal leader in our growth efforts. You'll play a critical role in structuring frameworks for new market entry, scaling go-to-market processes, optimizing contract performance, and driving revenue growth. You'll report directly to the Head of Growth Partnerships and work closely with the Associate Director of Value-Based Contracting, Partnerships Manager, and Directors of RCM, Product, and Data.
This is a hands-on role that blends financial analysis, operational oversight, and strategic guidance. You'll be a great fit for this role If you have deep healthcare finance and contracting expertise, thrive in a data-driven environment, and can move seamlessly between strategy and execution.
Success in this role
Contracting & Operations
Manage operational tracking for the payer contracting function, including reimbursement terms, pipeline reporting, and forecasting
Conduct fee schedule analyses, assess financial impact, and advise on coding/reimbursement alignment to support performance under value-based contracts
Build and maintain financial models to inform rate negotiations and track contract performance
Partner with Finance and Operations to ensure smooth contract implementation
Support large or complex contract opportunities, ensuring cross-functional alignment
Strategy & Market Development
Research and analyze Medicaid policy, market dynamics, and competitor positioning to inform market entry strategy
Develop strategic frameworks for growth, including FFS optimization and value-based contracting readiness
Advise leadership on opportunities and risks tied to payer strategy
Provide modeling, research, and contracting insights to support business development initiatives
Performance Tracking
Monitor contract performance against metrics and targets
Track payments, quality measures, and incentive programs, identifying gaps and opportunities
Partner with Finance and Ops to ensure reporting accuracy and compliance
Develop dashboards and reporting to guide business decisions and optimize payer strategy
Deliver regular KPI reporting to leadership, highlighting risks and opportunities
Internal Partnership & Stakeholder Management
Act as the central business partner for internal teams (Data, Product, Finance, Clinical) on payer strategy and operations
Create and maintain source-of-truth documents and dashboards
Take on high-priority special projects to advance payer-facing growth
Requirements
Minimum 5 years in healthcare contracting, strategy, consulting, or payer/provider partnerships
Expertise in fee schedules, coding, and reimbursement analysis
Strong understanding of Medicaid programs and value-based care models
Proven track record managing complex projects and delivering insights to senior leadership
Analytical, detail-oriented, and an excellent communicator, with the ability to move between high-level strategy and hands-on execution
Work environment
This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like
Expected hours of work
This is a full-time remote position expected to work 40 hours between Monday-Friday.
Compensation
The starting pay range for this position is $145,000 - $160,000; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).
Some of Boulder's amazing benefits for regular, full-time employees
Contribution to meaningful, life-saving work!
Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care
4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
Sick leave accrued at 1 hr for every 30 hrs paid
9 Paid Holidays per year
12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
401(k) retirement savings
Remote friendly with hardware provided to complete your work duties
Our values
The people we care for always come first
Our opportunity is also our duty, in service to others
Share facts to change minds, instill empathy to change hearts
Move the industry forward: follow the data
Strong individuals, stronger together
Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!
$145k-160k yearly Auto-Apply 60d+ ago
Director of Retail Culinary Operations
Woodlands Market 3.5
Kentfield, CA jobs
The Director of Retail Culinary Operations is responsible for ensuring the company's deli, prepared foods, bakery, and café programs are executed with excellence and consistency across all retail locations. This role serves as the bridge between culinary vision and in-store execution while building, scaling, and sustaining training programs, operational systems, and repeatable processes that support retail, e-commerce, and catering businesses.
With a strong focus on data integrity, product availability, food safety, merchandising standards, and team development, this position plays a critical role in driving sales, operational efficiency, and an elevated guest experience through disciplined execution, system optimization, and continuous improvement.
Key Responsibilities
Data Integrity & Administrative Management
• Support the maintenance and accuracy of all items, recipe, and pricing data for deli, prepared foods, bakery, café, e-commerce, and catering programs across internal systems.
• Ensure cost integrity by regularly auditing ingredient, labor, and packaging costs; proactively identify and resolve discrepancies in collaboration with offsite kitchen, production bakery, Procurement, Culinary, and Finance teams.
• Co-own and support the building, maintenance, and optimization of store-to-commissary and store-to-vendor ordering workflows that support retail, catering, and e-commerce demand.
• Establish and enforce standardized data governance procedures to ensure accuracy, consistency, and scalability across all locations and sales channels.
• Conduct routine system audits to validate SKU setup, recipes, yields, allergen data, and inventory alignment with operational reality.
• Develop and distribute reporting on sales performance, margin trends, waste, labor efficiency, and system compliance to support strategic decision-making.
• Continually evaluate systems and workflows, identifying opportunities for automation, process improvement, and cross-platform integration.
• Partner with IT, Finance, and Operations to support POS, inventory, production, and e-commerce system enhancements and rollouts.
Retail Merchandising & Execution
• Lead the development and execution of merchandising standards for deli, prepared foods, bakery, and café programs across all retail locations.
• Design, implement, and maintain department layouts, planograms, and product displays that drive sales, operational flow, and visual excellence.
• Conduct regular (minimum weekly) store walks and deliver written feedback and scorecards to Store Managers, Department Managers, and Senior Leadership.
• Partner with Store and Department Managers to ensure timely follow-through on corrective actions and continuous improvement initiatives.
• Ensure all departments consistently meet quality, freshness, food safety, and sanitation standards.
• Support execution of new programs, seasonal rollouts, limited-time offers, and menu changes with disciplined implementation.
• Collaborate with Culinary, Marketing, and Operations to ensure in-store execution aligns with brand and promotional standards.
• Drive a culture of daily execution excellence through clear standards, visibility, accountability, and coaching.
Vendor & Operational Coordination
• Partner with deli, prepared foods, bakery, café, e-commerce, and catering vendors to ensure seamless execution of programs, promotions, product launches, and ongoing supply needs.
• Collaborate with Procurement, Production (offsite kitchen and production bakery), Logistics, and Store Operations to ensure accurate product flow and availability.
• Support Department Managers in monitoring stock levels, forecasting demand, minimizing waste, and ensuring timely replenishment.
• Coordinate with suppliers on pricing, order minimums, lead times, and delivery schedules.
• Assist in onboarding new vendors and programs, ensuring systems setup, training alignment, and execution readiness.
• Troubleshoot supply chain, production, and in-store execution issues in real time.
• Support new store openings, remodels, and program expansions.
Financial Performance & Strategy
• Analyze sales performance, margin trends, guest feedback, and market dynamics to inform assortment, pricing, and merchandising strategies.
• Partner with Store and Department Managers to develop and execute cost-control strategies focused on labor, food cost, waste reduction, and operational efficiency.
• Monitor department-level profitability through disciplined margin management and product mix optimization.
• Support annual budgeting, forecasting, and reforecasting processes.
• Plan and execute promotional strategies, seasonal features, and limited-time offerings.
• Identify growth opportunities across retail, catering, e-commerce, and new store channels.
• Track performance against targets and communicate risks and opportunities to senior leadership.
Team Development & Leadership
• Partner with Store and Department Managers to assess training needs and develop structured training programs for deli, prepared foods, bakery, and café teams.
• Build, standardize, and continuously improve written onboarding and training programs with a focus on the first two weeks of employment.
• Lead systems, tools, production workflow, food safety, and merchandising standards training across retail, production, catering, and e-commerce environments.
• Coach and support Department Managers in leadership development and execution discipline.
• Inspire a culture of accountability, ownership, and continuous improvement.
• Observe, assess, and communicate team performance and development opportunities to leadership.
• Support succession planning and internal talent development.
Required Skills
• Proven leadership capability with exceptional strengths in training, coaching, motivation, and clear communication.
• Deep knowledge of retail food service operations, prepared foods, bakery, café, and food merchandising.
• Strong systems and process mindset with the ability to build and scale workflows across multiple channels.
• High level of organization and attention to detail.
• Strong financial acumen including food cost, labor, margin management, and waste reduction.
• Analytical, data-driven decision maker.
• Proficiency in the Microsoft Office Suite and/or Google Workspace (G-Suite), along with food cost, inventory, production, and ERP systems.
• Strong cross-functional collaboration and influence skills.
• Comfortable operating in a fast-paced, growth-oriented environment.
Education & Experience
• Minimum of 5 years of progressive leadership experience in retail food service, prepared foods, bakery, café, commissary/production, or related operations.
• Demonstrated experience supporting multi-unit operations, training programs, and systems implementation.
• Experience with offsite production, catering, and/or e-commerce programs strongly preferred.
• Bachelor's degree in Culinary Arts, Hospitality, Business, Supply Chain, Operations, or related field preferred, or equivalent practical experience.
Who Are We?
Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.
Who Are We Looking For?
At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!
Benefits of working at Woodlands Market include:
Competitive wages
Comprehensive Health/Dental/Vision Insurance*
Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
Holiday premium pay for time worked on recognized holidays
20% store discount, 50% shift meal discount*
$50 subsidy towards non-slip shoes every 6 Months.
Awesome, team-oriented environment
Opportunities for growth and development
Salary range: $85,000-130,000
$85k-130k yearly 20d ago
Director of Operations
ARG North Star Partners LLC 3.9
Saint Paul, MN jobs
Date 12-10-2025
/Title: Director of Operations
Status: Full-time
Department: Operations
Reports To: Chief Operating Officer
The operations team is the heartbeat of the stores. This position is created to support the Executive Management Team to manage multiple units and associated team members, training, sales goals manage labor budgets, recruit and drive change and motivate the store team to success. This position is located inside of Minneapolis St.Paul International Airport where locations are open 365 days a year.
Job Duties & Responsibilities:
Drive sales in each store to meet or exceed sales goals as set by the COO
Be the customer service guru enact routine robust routine customer service training and set expectations for the team to ensure high mystery shop scores.
Oversee product lifecycle and help merchandising and warehouse team prioritize specific vendors, sets and product based on store sales and customer requests.
Ensure clear and direct communication between operations and store team regarding new policies and procedures.
Exemplify professional communication with team members, setting clear boundaries when it comes to discussing other team members, personal issues, etc..
Run operations as efficiently as possible while maximizing sales do more with less
Work with supportive management staff to ensure schedules are made and executed within the pre-determined labor budget.
Create and maintain a positive working environment, leading with humility and respect for all team members.
Maintain clear and direct communication with team members regarding expectations, disciplinary action, and scheduling.
Advocate for your team with respect to ensure all team members have the tools to succeed and meet sales goals.
Job Skills & Expertise
Excellent organizational and time management skills
Ability to learn quickly.
Must be analytical and be able to comprehend how multiple systems interact.
Efficient and fair management style
Strong communication skills.
Ability to work well within a team environment; demonstrating strong interpersonal skills.
Ability to work independently with direction from supervisor.
High sense of urgency and ability to manage multiple priorities.
Exhibits a high energy level as well as a positive attitude
Qualifications
2 years of experience in multi-unit management
1-2 years administrative experience
Intermediate level of expertise in Outlook, Word & Excel
Working Conditions:
Airport environment
On the salesfloor
High interaction with customers, co-workers and airport/mall/corporate personnel
Physical Demands
While performing the duties of this job, the employee will be required to:
Walk, sit, bend, squat & stand for extended periods of time
Talk and hear
Grab, pull or bend items
Lift and/or carry up to 30 lbs.
Use computers for approximately 30% of time
Ability to jump in to cover stores when needed
Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. employment contract, implied or otherwise, other than as at will relationship. Airport Retail Group is an Equal Opportunity Employer
$78k-134k yearly est. 19d ago
Director of Retail Operations
San Antonio Shoe Inc. 4.6
San Antonio, TX jobs
For almost 50 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality footwear. SAS has an opening for a Manager of Retail Operations to help lead the daily functions of the retail team at Support Center. This role is critical in ensuring seamless operations across our retail locations, driving efficiency, and enhancing the customer experience. The ideal candidate will possess strong leadership capabilities, deep operational knowledge, and a passion for team development and continuous improvement.
JOB DESCRIPTION:
Oversee and manage development and growth strategies for retail stores.
Lead, mentor, and support the retail operations team including the retail corporate office and senior district managers. Ensure a collaborative, high-performance culture focused on achieving operational goals.
Oversee ongoing projects and daily activities for department to ensure alignment with company policies and standards as well as the top 4 initiatives identified by the Head of Retail.
Oversee, manage, and implement improvements in inventory management, order processing, and logistics.
Evaluate retail workflows and systems to identify inefficiencies and recommend solutions.
Partner with cross-functional teams to streamline processes.
Provide regular reporting, including key performance indicators (KPIs), to the Head of Retail.
Leverage data insights to inform strategic decisions and improve operational outcomes.
Cultivate strong relationships with key clients, partners, and stakeholders.
Assist Head of Retail with contract negotiation and terms to maximize value and service quality.
Create improved onboarding training programs to ensure all staff receive proper training to provide the level of service expected at our stores.
Design and implement training programs to enhance team capabilities and support career growth.
Ensure staff are well-informed on new products, policies, and operational updates through regular communication.
Work with Head of Retail to ensure the short-term and long-term goals are translated into actionable plans.
POSITION REQUIREMENTS:
Bachelor's degree in Business Administration, Retail Management, or a related field.
Minimum of 10 years of experience in retail operations, with proven leadership experience.
Demonstrated success in team development and operational improvement.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in retail management systems and Microsoft Office Suite.
SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. No phone calls or agencies please.
$62k-109k yearly est. Auto-Apply 19d ago
Director of Bakery Operations
Bauer Consulting Group, Inc. 4.3
Sanford, FL jobs
Job Description
Director of Bakery Operations
The Director of Bakery Operations responsible the performance and operations of a state-of-the-art, semi-automated food manufacturing facility including the production of Baked Goods (breads, crackers, buns, cakes, pies, bagels, pastries, cookies, muffins, tortillas, savory, and donuts).
Qualifications:
Bachelor's Degree in Business, Accounting, Food Science, or Engineering. (MBA is a plus)
At least 5 years of Commercial Bakery Manufacturing experience with AIB Certifications.
Knowledgeable with regards to operations of all plant departments: Production, Sanitation, Quality, Food Safety, Engineering, Maintenance, Sales, Marketing, R&D (New Product Development), Finance, Human Resources, Information Technology, etc…
Strong Business Acumen and working knowledge of Lean, Continuous Improvement, Equipment design and installation, and Project Management.
Experience with P&L, Budgeting, and Cost Improvement methods.
Bilingual (English / Spanish) a plus
$59k-100k yearly est. 26d ago
Director of Operations
Henderson Chicken 4.0
Dallas, TX jobs
Job DescriptionDirector of Operations Full-Time | Executive Leadership | On-Site We are seeking a Director of Operations to lead operational strategy and execution across a growing multi-unit organization. This role provides enterprise-level oversight, performance management, and process discipline to ensure scalable and consistent performance.
Key Responsibilities
Oversee daily operations and operational leadership teams
Build and enforce SOPs and scalable operating systems
Own performance measurement and operational KPIs
Drive labor efficiency, cost controls, and process improvement
Strengthen safety, quality, and compliance standards
Develop leadership pipeline and organizational structure
Partner with executive leadership on growth execution
Qualifications
7+ years progressive multi-unit operational leadership
Proven success scaling operations and leading managers
Strong financial discipline and analytical competency
Systems-driven with track record of process implementation
Executive-level communication and decision-making capability
High-growth or fast-paced industry experience preferred
Competencies
Strategic execution
Operational discipline
Leadership development
Data-driven management
Accountability and structured problem-solving
Compensation
Salary range: $77,000 $80,000 annually, commensurate with experience.