Union Station Homeless Services jobs - 79 jobs

RESIDENT ADVISOR Class Code: 0001 Salary Range: $21.00 FLSA Status: Non-Exempt Level: Entry CLASSIFICATION PURPOSE Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

The Associate - Retail (Part-time) supports sales, merchandising, and inventory at MADE by DWC Resale Boutique's storefront, eCommerce platforms, and pop-up shops. This role assists with product preparation, marketing, visual and digital merchandising, and supports job-training participants and volunteers. The ideal candidate is collaborative, detail-oriented, and passionate about mission-driven retail. MADE by DWC serves as a hands-on training site for participants in DWC's LA:RISE workforce development program. In this role, the Associate works alongside trainees, supporting day-to-day retail operations while helping reinforce professional workplace skills, reliability, and customer service practices. The Associate contributes to a supportive, structured environment that promotes learning, confidence, and real-world retail experience. Essential Functions Prepare merchandise for the sales floor, e-commerce platforms, photoshoots, and shipping by ensuring quality controlling, pricing, writing product descriptions, uploading products, packaging, and utilizing shipping software. Provide excellent customer service in-store and online by greeting, asking and answering questions, styling, monitoring fitting rooms, problem-solving, up-selling, and maintaining knowledge of current product, sales, promotions, and incentives. Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products and contributing to department goals. Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of the boutique. Maintain operational consistencies that promote clean, welcoming, organized, and safe space for staff and volunteers that meet health, safety, and sanitation regulations. Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist, and assisting in POS procedures. Other duties as necessary to meet the goals and mission of the store. Assist job training participants by providing coaching, assisting in training, and supporting daily tasks. Foster a positive store environment through effective communication, teamwork, and collaboration under the direction of the Boutique Coordinator and the Consumer Products Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Retail experience Possess exceptional customer service skills Time Management skills Flexible Work Schedule Reliability Team Player Problem Solver Proficiency in basic computer applications, including email, web-based systems, and digital tools used for communication, scheduling, and retail operations. Supervisory Responsibility This position does not have supervisory responsibilities but serves as a mentor and coach to job-training participants, modeling professional workplace behavior and supporting on-the-job skill development. Work Environment This position is primarily based at DWC's Los Angeles Street location in downtown Los Angeles, situated within the community where many of DWC's program participants live and receive services. Staff must be comfortable working in and traveling through surrounding urban neighborhoods to access sites, attend meetings, and support operations as part of their regular duties. This role requires frequent, direct interaction with the public. The Associate greets all customers with prompt, friendly, and personalized service, builds rapport by learning customer names and style preferences, and proactively addresses customer needs to support a positive retail experience. Responsibilities include accurately processing point-of-sale transactions, answering phones in a professional and welcoming manner, providing store information and directions, and responding to general product or organizational inquiries. The Associate routinely supports store cleanliness, visual merchandising, and inventory organization, and promptly reports customer concerns, safety hazards, incidents, or operational issues to the Social Enterprise Resale Manager or Assistant Manager. The role requires maintaining a calm, empathetic, and professional demeanor within a trauma-informed, safety-conscious environment that prioritizes dignity, respect, and equity for all customers, trainees, visitors, and staff. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to use hands and fingers for repetitive motions, including handling, grasping, sorting, tagging, and operating retail equipment and point-of-sale systems. Must be able to remain on their feet for the majority of the shift, including prolonged standing and walking while performing sales floor, stockroom, and customer service duties. Regularly required to bend, stoop, kneel, crouch, and reach (including overhead) to stock merchandise, organize inventory, and maintain the sales floor and stockroom. Regularly required to lift, carry, push, and move merchandise and supplies weighing up to 35 pounds, with or without reasonable accommodation. Must be able to adjust vision to varying lighting conditions and effectively focus on both close-range and distant objects to support merchandising, inventory tasks, and customer interactions. Regularly required to receive, sort, organize, and manage store inventory, including unpacking boxes, shelving merchandise, and maintaining orderly workspaces. Position Type and Expected Hours of Work The retail store is open to the public from 10:00 AM to 4:00 PM. Operational shifts may begin as early as 8:00 AM and end as late as 4:30 PM to support opening, closing, merchandising, and inventory needs. This is a part-time, non-exempt position, typically scheduled three to five days per week, approximately 20-29 hours per week. Standard scheduling is generally five shifts per week at approximately six hours per shift, though exact hours and days may vary based on business needs. Saturday availability is required, with shifts typically scheduled from 9:00 AM to 3:30 PM. Weekday shifts generally run from 10:00 AM to 4:00 PM, with occasional earlier start or later end times for operational coverage. Peak season typically occurs between October and December. Scheduling adjustments, extended hours, and occasional holiday coverage may be required during this period. Flexibility is essential, as scheduled days and hours may vary week to week based on staffing and program needs. Travel No travel is expected for this position. Required Education and Experience High school degree; or GED. Retail experience a plus. Required Knowledge/Skills/Position Qualifications Customer service and sales knowledge POS and cash handling knowledge Must be available to work Saturdays Merchandising knowledge Photography and photo editing skills are a plus, but not required Demonstrate excellent verbal and written skills Attention and eye for detail Flexible and works well with a team Ability to multitask and focus on department goals Cultural humility. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. Pay Range $25.25-25.49/hourly Work Authorization Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate USD $26.42/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Housing Stabilizer will provide intensive, home and community-based case management services to our medium to high acuity households transitioning out of homelessness. Utilizing best practices, the Housing Stabilizer will be responsible intensive case management, assessments, goal, and service planning, linking to resources, and crisis intervention for a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. This position is a collaborative role in partnership with local community-based organizations and other service providers to work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income. What You'll Do Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goals Maintain accurate and current client files with all required documents and data in agency records and electronic databases Adhere to documentation standards set forth by the program contract and LA Family Housing policies Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households Advocate on behalf of clients to address issues and barriers between landlords and participants Assist with referrals and linkage to eviction prevention and fair housing resources Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness Participate in the agency's internship program and provide mentoring/coaching to new team members as needed Participate in case conferences, staff meetings, and community meetings as required Perform additional tasks, projects, and responsibilities as assigned by the supervisor DHS ICMS SCATTERED or LAHSA-SPECIFIC DUTIES: Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units DHS ICMS PROJECT-BASED BUILDING-SPECIFIC DUTIES: Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc. What You're Skilled At Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field Strong advocacy, conflict resolution, and time management skills Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team Bilingual proficiency in Spanish/English is preferred but not required Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software Other Ability to work a 9/80 work schedule Obtain and maintain CPR/First Aid Certification Ability to pass post-offer Tuberculosis (TB) clearances Regular and prompt attendance in the office is required at all times Travel is a regular duty for this position and is required 70% of the time Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required Must have and maintain a valid California Driver's License and auto insurance in good standing Maintain and execute confidential information according to HIPAA standards Respond in a timely manner in all aspects of communication with team members, participants, and partners Experience At least one (1) year of work history and relevant transferrable skills What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

The Major Gifts Officer plays a key frontline fundraising role within the Development team, helping to grow and sustain a pipeline of individual donors in support of the Downtown Women's Center (DWC). This position focuses on relationship-building, prospect research, and donor engagement strategies, while also supporting the planning and execution of a forthcoming comprehensive campaign. The ideal candidate is a strong communicator, detail-oriented, and eager to learn and grow in a fast-paced, mission-driven environment. The candidate is a motivated self-starter who thrives when working independently, yet also values collaboration and contributes positively to a team-oriented culture. Essential Functions Fundraising & Donor Engagement Manage a portfolio of current and prospective individual donors. Develop and implement strategic approaches to engage both new and existing donors, with a focus on deepening relationships and increasing philanthropic support. Conduct at least 10 meaningful donor touchpoints per month (including calls, emails, tours, meetings, and events). Support the Director of Individual Giving in identifying, cultivating, and stewarding major and planned giving prospects. Assist in preparing donor briefings, proposals, and stewardship materials for the CEO, Chief Development Officer, and other senior staff. Track donor interactions and moves management activity in the donor database (Bloomerang). This role requires on-site and field-based work, as directed by Director of Individual Giving, to cultivate and steward donor relationships and to support events and external engagements. Donor Stewardship & Communications Draft and coordinate personalized donor communications including thank-you notes, emails, proposals, and reports. Help maintain timely and consistent stewardship efforts, including supporting updates to donor acknowledgment letters. Coordinate logistics for donor meetings and campaign-related activities. Ensure all donor interactions and touchpoints are recorded accurately in the CRM system. Campaign Support & Project Management Provide administrative and project coordination support for the development and launch of a comprehensive fundraising campaign. Help track campaign milestones, donor and prospect lists, outreach efforts, and fundraising progress. Assist in producing materials and preparing meeting agendas and follow-ups for campaign leadership and volunteer committees. Events & Prospecting Conduct and synthesize prospect research to identify and qualify potential major donors. Support event-related outreach, including developing invitation lists and coordinating follow-up. Assist with donor cultivation and stewardship events, including pre-event prep and post-event outreach. Collaborate with other members of the development team to maximize donor engagement opportunities. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Strong interpersonal and communication skills (both written and verbal) Highly organized, with strong attention to detail Self-starter with the ability to manage multiple projects and deadlines Comfort with data entry and CRM tools Ability to build rapport with a variety of stakeholders and donors Adaptability and a growth mindset Supervisory Responsibility This position does not have any supervisory responsibilities but serves as a coach and mentor to other team members. Work Environment This role primarily operates in an office setting, utilizing standard office equipment such as computers, desks, and chairs. However, it also requires up to 30% field engagement, which may involve walking, standing, and sitting for extended periods throughout Los Angeles County. Must be comfortable presenting in front of large groups and public-facing environments. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary. The employee must be able to lift and carry items weighing up to 25 pounds. Position Type and Expected Hours of Work This is a full-time, exempt position. Days and hours of work are M-F from 9am- 5:30pm, with some weekend and evening hours required. Travel This position requires local travel, as well as occasional travel within Los Angeles County and the United States for conferences and trainings. Ability to Work Remotely This role requires a minimum of 2-3 full days on-site each week. Required Education, Experience, and Qualifications Bachelor's degree or equivalent combination of education and experience 2-4 years of experience in nonprofit fundraising, donor engagement, or related work Experience with CRM software (Salesforce preferred) and donor databases Ability to work both independently and collaboratively in a team-oriented environment Commitment to the mission and values of the Downtown Women's Center Compassion and understanding of DWC's unique approach to homeless services and permanent supportive housing. Cultural humility. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving the final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose. Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Pay Rate USD $26.42/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ people's lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Regional Coordinator will work with internal departments and external partners to build capacity and effective and efficient utilization of the Coordinated Entry System (CES) in Service Planning Area (SPA) 2. The Regional Coordinator will build and maintain a collaborative of community partners and collaborate with SPA Workforce to leverage existing and new SPA resources. This position will be the key point of contact to ensure the Adult, Family and/or Transitional Age Youth (TAY) populations have an effective and rapid referral system for direct services in SPA 2. The Regional Coordinator will work with LAFH program departmental leadership and external SPA 2 community partners to streamline service delivery, system development, data quality, and the referral system. What You'll Do Develop strong relationships with community partners and SPA 2 leadership Work as a conduit between SPA 2 CES, SPA 2 Homeless Coalition, and its subcommittees to ensure appropriate points of contact, partners, and goals are established Establish and maintain an effective referral network for support services (crisis housing; mental health; substance abuse; domestic violence hotline) Facilitate community partner usage of the SPDAT assessment tool, community queue and matching process to determine vulnerability of a person experiencing homelessness Work with the Data and QA Team to ensure SPA wide data and performance metrics at the SPA 2 level Act as a liaison between community partners and internal departments for referral request Spearhead coordination of internal departmental leadership and partner agencies to ensure compliance, utilization of best practices and achievement of contractual outcome requirements Share evidence-based tools with providers to improve level of service provision and system development Assist providers with accessing resources and services to improve their housing navigation services Provide instruction and assistance to sub-contractors and providers in integrating best practices and referrals/system network Work in collaboration with internal departments to provide support to agencies seeking LAFH programmatic services Represent LAFH at community meetings, conferences and special events involving entry way into CES Drive personal vehicle in and around Los Angeles County Additional tasks, projects, and responsibilities as assigned by supervisor What You're Skilled At Knowledge of homeless populations, systems, and programs, including federal policy and programs guidelines under the Coordinated Entry System (CES) Knowledge of relevant evidence-based practices for homeless systems and interventions, such as Housing First Model, Motivational Interviewing, Harm Reduction, and Critical Time Intervention Ability to work with high profile stakeholders and conduct street-based activities Strong comfort with presenting and planning and conducting skill building activities for a diverse set of stakeholders Ability to network and build relationships Ability to demonstrate creative and solution-focused problem-solving skills Other Maintain and execute confidential information according to HIPAA standards Experience with the Homeless Management Information System (HMIS) Obtain and maintain CPR/First Aid Certification Ability to pass post-offer Tuberculosis (TB) clearances Travel is a regular duty for this position and is required 50% of the time Use of a personal vehicle to travel between worksites and other locations is required Must have and maintain a valid California Driver's License and insurance in good standing Ability to work a 9/80 work schedule and be flexible with working weekends Experience Bachelor's degree in a social service related field preferred At least five (3) year's working in social services, public sector, or community advocacy work What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department. Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

Status: Full-Time, Non-Exempt | Payrate: $20.50 / Hour | Schedule: Tuesday-Wednesday, Friday-Saturday: 3:00pm-11:00pm Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery. Essential Duties and Responsibilities: Shelter Support Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services Encourage and discuss progress toward housing with shelter guests Assist with shelter setup and maintenance Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills Assist with receiving and verifying orders from vendors, completing tally sheets Post and update signs and service calendars Set up and monitor audio equipment Assist in the organization of supplies and facility needs Conduct neighborhood patrols to minimize potential impact on the surrounding community Administration Goal: Oversee administrative duties that support program services Assist with keeping detailed daily summary sheets Assist with record keeping and reporting Miscellaneous Assist with guest services and program activities if necessary Complete ad hoc projects as appointed by Supervisor Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (******************************************************************************************** E-Verify Right to Work Poster: English & Spanish ( ************************************************************************************************ Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House. Qualifications Requirements: Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ensure a client-focused, trauma-informed, and housing-focused shelter approach Ability to perform crisis intervention as needed General Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility, and the ability to communicate effectively and respectfully Fluency in Spanish is of significant value Physical Requirements Ability to lift up to 50 pounds Prolonged periods of standing and the ability to work in a fast-paced environment

Job Description TITLE: Care Coordinator DEPARTMENT: Program REPORTS TO: Manager EMPLOYMENT STATUS: Temporary, Full Time REG HOURS WORKED: 40 hrs / Week, Non-exempt Location: Various Locations Across Los Angeles County (site-specific placement will be discussed upon hire) Salary: $24.04 **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. POSITION OVERVIEW We are seeking compassionate and organized Care Coordinators to join our team in providing comprehensive case management and support services to individuals experiencing or at risk of homelessness. The Care Coordinator plays a key role in helping clients access and navigate resources related to housing, physical and mental health, employment, and other social services. This position supports various interim and permanent supportive housing programs across the agency. KEY RESPONSIBILITIES Essential duties include, but are not limited to: Conduct timely assessments for new clients to identify housing, financial, medical, and psychosocial needs. Collaborate with clients and partner agencies to create and implement individualized service plans. Provide referrals and support to connect clients with appropriate internal and external services. Maintain clear, accurate, and timely case notes and client records in accordance with agency standards. Support site operations by coordinating intake flow, resident needs, and on-site services and events. Utilize motivational interviewing and strength-based approaches to build trust and encourage client progress. Administer and track standardized assessment tools such as the VISPDAT, coordinating appropriate referrals. Support a safe and welcoming environment for all residents, guests, and staff. Identify and address mental health and/or substance use concerns by facilitating referrals to appropriate services. Collaborate with program partners and participate in case conferencing and coordinated entry system (CES) meetings. Assess client readiness for employment and provide referrals to workforce development programs as appropriate. Assist with arranging transportation and other logistics to support client access to community resources. Complete required documentation and reporting in a timely and professional manner. Perform other duties as assigned to support program goals and client needs. QUALIFICATIONS & REQUIREMENTS Familiarity with housing resources, public benefits, and service systems within Los Angeles County. Strong knowledge of case management practices, including trauma-informed care, harm reduction, and housing-first principles. Experience working with individuals experiencing homelessness and/or co-occurring mental health and substance use challenges. Proficiency in Microsoft Office and client data systems (e.g., HMIS). Excellent verbal and written communication skills. Detail-oriented, organized, and able to manage multiple priorities. Effective problem-solving and crisis intervention skills. Ability to work independently as well as collaboratively with a multidisciplinary team. Bilingual (English/Spanish) preferred. Must possess a valid California driver's license and have reliable access to a registered vehicle. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work may take place indoors and outdoors in varied conditions. May require standing, walking, bending, lifting up to 25 lbs., and extended computer use. Must be able to travel to off-site locations and community meetings. Potential exposure to individuals in crisis and to sensitive or confidential situations. Monday - Frida, 8:00am or 8:30am start time 40hrs/Full Time/Non-exempt

Summary The full-time Cook is responsible for the planning and preparation of nutritious healthy meals in a high-volume environment feeding over 200+ homeless and low-income women daily. The ideal candidate portraits a positive energy and calm demeanor at all times, manages priorities in the kitchen environment, leads and motivates volunteers, participants, interns and other staff members to do their best and get the job done. The full-time cook understands and places a high emphasis on maintaining a “clean as you go” environment. This position is responsible for assisting in the long-term planning and budgeting of the meals program, cleanliness of the entire kitchen, including pantry, walk-in refrigerator, freezer, equipment, utility and service area, and also maintains an organized and efficient working environment. The full-time Cook enjoys being creative with meals, has a superior knowledge of food safety and cleaning solutions; a good understanding of HACCP is a plus. The candidate has a strong ability to improvise menus and builds positive relationships with all patrons of the center. Strong leadership qualities are required to be successful as well as being able to work in a high stressful environment. Reporting directly to the Kitchen Manager, this position must have strong communication skills, good teamwork, be able to follow directions and work under minimal supervision. Essential Functions • Maintains a clean and organized kitchen. Cleans and sanitizes equipment, prep tables, service counters, dishes, pots and pans, etc. Practices “clean as you go” at all times. • Oversees planning of menus; responsible for preparing and executing 3 daily meals (breakfast, lunch and an afternoon snack) for 200+ women. • Assist in managing food inventory, including order placement and delivery. Manages food donation drives as needed. • Supervises and trains participants, volunteers (individual and groups), interns and other staff in the preparation and cooking of meals. • Have excellent organizational skills and time management skills; be able to function under time constraints and deadlines with attention to detail. • Provides crisis intervention, conflict resolution, and mediation as necessary. • Ensures food safety by labeling and dating food, executes proper food rotation (FIFO), maintains appropriate food storage guidelines and keeps all areas in compliance with Health Department regulations. • Supports the development of measurable outcomes and the implementation of data collection. • Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies • Must be highly flexible. Weekends and holidays are required. Some evenings. • Must have strong communication skills to interact and establish relationships with patrons assisting in the kitchen. • Ability to exercise good judgment in crisis situations. • Sensitivity and knowledge of the complexity of poverty and women's homelessness, including mental illness, substance dependency and abuse, and needs of older adults. • Able to work under minimum supervision and meet tight deadlines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time. Also be able to bend, climb ladders, and lift up to 50 pounds on a regular basis. Work Remotely No, on-site only Required Education and Experience • High school diploma or GED. • At least 2 years' experience in food service. • ServSafe Certification required. • Degree in culinary arts or nutrition a plus. Required Knowledge/Skills/Position Qualifications • Cultural humility. • Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. • Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. • You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose. Benefits & Schedule This is full-time, regular, non-exempt position and is eligible for DWC's comprehensive benefits package which includes medical, dental, vision, parking and transportation benefits. Days and hours of work are typically Monday through Sunday from 5:00am to 4:00pm but are subject to change in order to meet operation needs and demands. Weekends and public holidays availability is required. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or medical condition. Pay Range $25.25/hourly Work Authorization Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description TITLE: Housing Navigator DEPARTMENT: Programs REPORTS TO: Program Manager, Housing Navigation **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. JOB SUMMARY: The Housing Navigators provide case management and housing location services for assigned program participants. The Housing Navigator collaborates with Care Coordinators at interim housing sites and through housing programs to connect individuals experiencing homelessness to permanent housing. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: Manages a caseload of 20-25 households that have been matched to Housing Navigation slots. Rapidly enrolls referrals received from LAHSA and/or interim housing providers, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants. Assists participants in identifying and applying for units, time limited subsidy programs, housing vouchers, and/or permanent supportive housing resources, based on the individual's needs. Collaborates with Care Coordinators to support the lease up process, including verifying property ownership, inspecting units, submitting move-in packets, and facilitating warm hand-offs with the care coordination team. Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, etc. Engages households on a consistent basis to provide support related to HSP goals. Frequency of services will be based on the needs of the individual. Weekly visits are required for unhoused participants and home visits must occur at least once a month for housed participants. Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards. Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques. Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners. Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements. Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues. Maintains accurate and timely documentation in HMIS and charts in accordance with agency policies and expectations. Completes annual recertifications, including assessing for ongoing eligibility. Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate. Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County, including colocation at interim housing sites when assigned. Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and training. Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: Work indoors in a temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use your hands to finger, handle or feel. See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans. Ability to interact with other employees, clients, customers and members of the public. Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data. Ability to respond effectively to sensitive inquiries or complaints. May require exposure to blood borne pathogens and infectious agents. Requires use of a computer keyboard for substantial periods of time. Able to travel to off-site meetings or other activities. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of crisis and permanent housing resources throughout Los Angeles County. Knowledge of housing issues in San Gabriel Valley preferred. Knowledge of HUD guidelines and experience working with subsidized housing programs. Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs). Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports. Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner). Understanding of case management practices and ability to accurately and clearly document case notes. Excellent written and verbal communication skills. Possess valid California driver's license and have access to properly registered vehicle. EDUCATION, TRAINING AND EXPERIENCE: A minimum of one year of experience providing housing location or case management support to persons experiencing homelessness, or at risk of homelessness, including working with persons experiencing chronic health issues, mental health needs, or with histories of substance use or have a minimum of two (2) years of experience in a related human services or housing field Bachelor's Degree in Social Work, or related field, preferred. Bi-lingual English/Spanish preferred. Successful demonstration of required skills through current or past USHS employment may be considered in lieu of the standard required years of experience. Union Station Homeless Services is an Equal Opportunity Employer Monday - Friday Full Time, 40hrs/Week, Non-Exempt

DWC seeks a full-time, licensed Clinical Program Manager (LCSW, LMFT) to support the strategic planning and enhancement of DWC's clinical programs. The Clinical Program Manager will provide oversight and direct supervision to a team of unlicensed clinicians and clinical interns to enhance therapeutic services. This position will manage DWC's Trauma Recovery Center, train and model crisis intervention skills, and provide clinical consultation and training to other DWC departments. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma-informed care to women and gender diverse individuals in the Skid Row community. This position will create a strengths-based culture in treatment planning and service delivery. The Clinical Program Manager is a member of the Clinical Department and will report directly to the Clinical Director. Essential Functions Manage day-to-day functions of DWC's Trauma Recovery Center to ensure that budget and grant requirements are met Provide strengths-based support, clinical guidance and supervision to Trauma Recovery Center clinicians as well as clinicians across the agency Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance use issues Assist staff with crisis intervention and model de-escalation techniques, following internal crisis protocols, and fulfill mandated reporting requirements Maintain clinical licensure with the Board of Behavioral Sciences in the state of California Provide clinical supervision to a team of unlicensed clinicians working towards licensure (individual and group supervision as assigned) and to one part-time psychiatrist Provide weekly individual supervision to all direct reports Ensure that staff receive comprehensive onboarding, training, and regular professional development Develop and enhance the coordination of case management and mental health policies, procedures, and services to ensure that organizational goals are met Develop and maintain relationships with Master's level educational programs and oversee clinical internship program for MSW students Facilitate quarterly internal audits and oversee ongoing quality assurance for assigned Clinical Programs, including clinical charting with the support of the Clinical Director Attend funder meetings as scheduled Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings Participate in and facilitate internal and external meetings and trainings, including weekly clinical group supervision and bi-weekly Trauma Recovery Center program meetings Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events Collect and report on program data and progress as requested. Provide regular, written reports to the Clinical Director and additional reports as assigned Comply with local, state, and federal confidentiality laws and regulations Additional duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Proficiency in Trauma-Informed Care Program Management/Development Relationship Management/Team-Building Flexibility Collaboration Excellent Communication Leadership Organization/Time Management Ethical conduct Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type and Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday- Friday 8:00 AM- 4:30 PM, however based on the needs of the program some evening or weekend hours may be required. This role is required to be on-call during holidays as scheduled. Travel Regular travel throughout Los Angeles County is required in this position. Remote Expectation to work either in the field or the office at least three days per week. Must be able to work on-site as scheduled for in-person meetings and training. Required Education, Experience, and Qualifications LCSW or LMFT in good standing with the Board of Behavioral Sciences in the state of California required 2 years of post-licensure experience and completion of 15-hour Clinical Supervision training required Supervisory experience required Program, contract and budget management required Experience working with homeless adults and knowledge of available community resources required Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required Familiarity with evidence-based practices (Trauma-Informed Care, Seeking Safety, CBT, DBT, Harm Reduction, Motivational Interviewing) required Experience utilizing data collection tools to track program progress Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities Oral and written fluency in English required; Spanish a plus Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required Current valid California state driver's license, insurance, and vehicle with good driving record Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of negative TB test result within the last twelve months, on first day of hire. Additional Eligibility Qualifications Background clearance required Pay Range 95,000/yearly Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Resident Manager (On-call) The Downtown Women's Center seeks a Resident Manager to contribute directly to breaking the cycle of homelessness for women. Following a Permanent Supportive Housing model, the Resident Manager manages the daily program operations of our Residence sites. As 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for supportive services, works closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes stabilization and housing retention. The ideal candidate promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention to support tenants in maintaining their housing. Essential Functions Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders Work collaboratively with Housing Manager on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies Manage conflicts and personal emergencies experienced by the residents Provide supervision to interns and volunteers in the provision of services as assigned Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution Develop and maintain relationships with residents, staff and local service providers and participate in community meetings Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Problem Solving and critical thinking ability Communication Proficiency Active Listening Flexibility Costumer service Team work Conflict management Professional boundaries and self-awareness Time Management and ability to prioritize tasks Supervisory Responsibility This position does not have supervisory responsibilities of other staff, but may provide supervision to volunteers and interns. Work Environment This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to regularly perform a building walk through, and potentially climb stairs. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, up to 15 lbs, and open filing cabinets as necessary. Position Type and Expected Hours of Work Position Type and Expected Hours of Work This is an on-call position. Days and hours of work are as needed to suit Residence needs. Salary Range: 16.82 hr. Travel Minimal travel is expected for this position for training and enrichment activities Work Remotely: No, must be on-site only Required Education and Experience High school diploma or GED. Two years of experience working with similar population or homeless related services Required Knowledge/Skills/Position Qualifications Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred Knowledge of issues related to women's homelessness, mental illness, chronic health issues, and older adults preferred Ability to exercise and model good judgment, especially in crisis situations Strong written and oral communication skills required; proven ability to communicate with diverse audiences Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required Strong interpersonal skills and ability to lead a diverse group of staff, interns and volunteers Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines Cultural humility Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire. Additional Eligibility Qualifications Criminal background check and security clearance required. Current valid California state driver's license, insurance, with good driving record Oral and written fluency in Spanish and English a plus Work Authorization/Security Clearance Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov) Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization's effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Status: Full-Time, Non-Exempt | Payrate: $21.50/Hour | Schedule: Monday - Friday 7:00 a.m. - 3:30 p.m. (37.50 Hours / Week) Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes. Essential Duties and Responsibilities: Reservations Responsible for tracking and updating Bed Availability Roster Screen calls from referring Outreach partners, PD and returning clients Ensure referrals have been vetted for felony warrant checks and sex offender status Make bed reservation for client arrivals; to include mode of transportation to shelter Program Data Entry and Reporting Ensure HMIS intake forms are completed by clients and data is entered into the HMIS Ensure HMIS data quality management Responsible for entering all Bed Nights, Case Notes and Services into database daily Scan and file intake packets and other pertinent documents daily Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard Meet data entry deadlines in a challenging and constantly changing atmosphere Light data reporting tasks Miscellaneous Attend staff meetings Attend County CoC meetings as needed Attend training workshops as needed Perform ad hoc projects as appointed by Supervisor Qualifications Education and Experience Strong computer, typing, and data processing skills Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs General Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Strong verbal communication and interpersonal skills Ability to multi-task in a fast-paced environment Attention to detail Fluency in Spanish is of significant value Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods sitting at a desk and working on a computer

Status: Full-Time, Hourly, Non-Exempt | Pay: $24.50/Hour | Schedule: Monday to Friday, Flex 11:00 p.m. - 7:00 a.m.; Saturday and Sunday 11:00 p.m. - 7:00 a.m. Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Benefits Offered: 100% employer-paid medical insurance at base tier Voluntary dental and vision coverage Paid Time Off (PTO) Flexible Spending Account (FSA) Employee Assistance Program (EAP) 403(b) retirement plan with up to 3% employer matching Paid on-the-job training and orientation Mileage reimbursement Employee referral program Opportunities for professional growth and advancement Job Summary: The Site Lead, Overnight is responsible for covering overnight shifts at the Emergency Shelter Program. Key duties include managing logistics, cleaning, and supporting shelter operations, along with supervising a small team of Overnight Logistics staff. This position requires effective communication, crisis intervention skills, and the ability to create a safe, respectful environment for residents and staff. The Site Lead, Overnight will also coordinate program activities, maintain safety, and provide support for guests working toward housing stability. Essential Duties and Responsibilities: Logistics & Safety Goal: Maintain safety and serenity of residents protecting against external and internal disruptions Provide an active staff presence during assigned overnight shifts Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping Perform nightly deep cleans across site to ensure overall health of facility, including servicing restrooms, showers, and food-service areas Resolve any conflicts and file incident reports when necessary Provide necessary emergency support and follow emergency procedures Conduct safety and wellness checks, communicating potential concerns with security staff to ensure staff and guest safety [If program utilizes fleet vehicles] Provide late-night transportation services Management Goal: Assist Program Manager with program functions and activities Support shelter staff during designated shifts Assist in various aspects of staff's duties Assist in coordinating and managing special group events and holiday events Provide crisis/conflict intervention Communicate and assist any staff or shelter issues with Program Manager Oversee Paycom requests and timesheets of direct staff, PTO, schedules, and coverage Assist the onboarding of new staff and coordinate ongoing training [If program utilizes fleet vehicles] Assist with driving shuttles Program Support Goal: Assist Program Manager with program functions and activities Encourage and discuss progress toward housing with shelter guest Provide general support for guests Observe and report concerns, violations, and general events in daily staff logs Provide late-night meals and organize early-morning food distribution Administration Coordinate supply and service needs Assist with securing necessary resources Assist with record keeping and reporting Miscellaneous Attend staff meetings and training workshops as needed Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications Perform ad hoc projects as appointed by Supervisor Qualifications Requirements: Education and Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ensure a client-focused, trauma-informed, and housing-focused shelter approach Ability to perform crisis intervention as needed Previous shelter experience is preferred but not required General Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility, and the ability to communicate effectively and respectfully Possess supervisory experience and ability to guide and lead a small group of staff members Fluency in Spanish is of significant value Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods of standing and the ability to work in a fast-paced environment Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (******************************************************************************************** E-Verify Right to Work Poster: English & Spanish (************************************************************************************************ Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Status: Full-Time, Non-Exempt | Payrate: $21.50/Hour | Multiple schedules available! Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Benefits Offered: 100% medical coverage of base tier monthly premium Voluntary dental and vision insurance Paid Time Off (Vacation + Sick Pay) Flexible Spending Account Employee Assistance Program 403(b) savings plan with up to 3% company matching Paid on-the-job training and orientation Mileage reimbursement Referral bonus program Opportunities for career growth Job Summary: The Safety Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. The ability to demonstrate personal integrity is a must. Essential Duties and Responsibilities: Shelter Support Goal: Ensure a safe and client focused environment for guests to quickly end their homelessness. Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services Encourage and discuss progress toward housing with shelter guests Assist with shelter setup and maintenance Assist with general cleanliness and safety of facility including emptying trash cans and clean-up Assist with receiving and verifying orders from vendors, completing tally sheets Assist in the organization of supplies and facilities needs Maintain a safe and functional shelter facility by providing traffic control and gate service Perform basic searches of persons or their property Demonstrate responsibility during perimeter checks and fire watch duties Provide client engagement support to drivers during shuttle service ride-along Administration Goal: Oversee administrative duties that support program services Assist with keeping detailed daily summary sheets Assist with record keeping and reporting Assist with keeping perimeter check logs and fire watch duties Miscellaneous Assist with guest services and program activities if necessary complete ad hoc projects as appointed by Supervisor Qualifications Requirements: Education and Experience Possess a high level of patience, tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ability to perform crisis intervention as needed Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused. The ability to direct and professionally control crowds while preserving their right to personal dignity Ability to work in synch with licensed 3rd-party security officer team General Reliable transportation required A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department's needs Detail-oriented and computer proficient in Microsoft Word and Excel required Self-motivated, the ability to manage a high volume of emails, work independently and with a group, dependability, responsibility The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills Multi-task and work in a fast-paced environment Navigate urgent matters while upholding a degree of flexibility Work effectively with a diverse population Rapid prioritization Speak effectively before landlords and/or small groups Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Answer and respond to phone queries Prolonged periods of walking around facility and perimeter

Status: Full-Time, Non-Exempt Pay: $25.50/hour Schedule: Sunday-Thursday: 3:00pm-11:00pm; Friday-Saturday: Off Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Benefits Offered: 100% employer-paid medical insurance at base tier Voluntary dental and vision coverage Paid Time Off (PTO) Flexible Spending Account (FSA) Employee Assistance Program (EAP) 403(b) retirement plan with up to 3% employer matching Paid on-the-job training and orientation Mileage reimbursement Employee referral program Opportunities for professional growth and advancement Introduction: The Senior Site Lead is responsible for overseeing services and activities at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional, safe and guest centered environment while on duty; and establish and maintain effective working relationships with others. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. This position reports directly to the Emergency Shelter and Services Program Manager. Fluency in Spanish is a significant value. Shelter • Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest focused, and trauma informed delivery of services. • Assist in the coordination of volunteers and support services • Oversee the organization of supplies and facilities needs Encourage and discuss progress toward housing with shelter guest Management Goal: Support Identified Program Staff facilitating optimal performance. • Support shelter staff during designated shifts • Assist in various aspects of staff's duties • Assist in coordinating and managing special group events and holiday events • Provide crisis/conflict intervention • Communicate any staff or shelter issues to Program Manager. Administration Goal: Oversee administrative duties that support program services. • Coordinate supply and service needs • Assist with securing necessary resources • Assist with record keeping and reporting Mercy House must reserve the right to modify, supplement, rescind, or revise all s to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House. Miscellaneous • Attend staff meetings and training workshops as needed • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) • Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor Qualifications Requirements: Education and Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ensure a client-focused, trauma-informed, and housing-focused shelter approach Ability to perform crisis intervention as needed Previous shelter experience is preferred but not required General Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility, and the ability to communicate effectively and respectfully Possess supervisory experience and ability to guide and lead a small group of staff members Fluency in Spanish is of significant value Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods of standing and the ability to work in a fast-paced environment Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (******************************************************************************************** E-Verify Right to Work Poster: English & Spanish (************************************************************************************************ Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Status: Part-Time & Full-Time Available, Non-Exempt | Payrate: $20.50/Hour Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Essential Duties and Responsibilities: Shelter Support Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness. Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services Encourage and discuss progress toward housing with shelter guests Assist with shelter setup and maintenance Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills Assist with receiving and verifying orders from vendors, completing tally sheets Post and update signs and service calendars Audio Equipment set up and monitoring Assist in the organization of supplies and facilities needs Conduct neighborhood patrols to minimize potential impact on the surrounding community Administration Goal: Assist administrative duties that support program services. Assist with keeping detailed daily summary sheets Assist with record keeping and reporting Miscellaneous Assist with guest services and program activities if necessary Complete ad hoc projects as appointed by Supervisor Qualifications Requirements: Experience Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Ability to perform crisis intervention as needed Ability to complete job duties that are guest focused, trauma informed, and housing focused General Reliable transportation required A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department's needs The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills Multi-task and work in a fast-paced environment Navigate urgent matters while upholding a degree of flexibility Work effectively with a diverse population Rapid prioritization Physical Requirements Enter units with program staff as needed Ability to lift, bend, push, and pull up to 50 pounds

Pay Rate USD $32.90/Hr. Why Join Us ***This role is part of our Permanent Supportive Housing program and will be based across our Los Angeles properties, with responsibilities extending to select Valley locations.*** You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Mental Health Specialist (MHS) plays a vital role in providing direct clinical intervention to participants (families and individual adults) in Permanent Supportive Housing-Project Based Sites. Working as part of a site-based multidisciplinary ICMS team, the MHS collaborates closely with the team to identify participants requiring mental health services through case conferencing, assessments, and referrals. Serving as the primary point of contact for mental health-related services and linkage coordination with partner agencies, the MHS connects participants to community-based and mental health care, offers crisis prevention and intervention, and provides support using evidence-based clinical modalities. What You'll Do CLINICAL CASE MANAGEMENT & BEHAVIORAL HEALTH SERVICES Conducts mental health, substance use, and safety/risk assessments on identified participants. Creates relationships with mental health service providers, Department of Mental Health, VA, and hospital social work teams. Refers participants for services and maintains a resource listing of mental health services for LA Family Housing program participants. Engages in discharge and transition of care planning and leads care coordination activities. Utilizes Harm Reduction, Housing First, Low Barrier, and Trauma-Informed Care philosophies when working with individuals experiencing homelessness. Works collaboratively with medical providers to ensure people experiencing homelessness are triaged to needed medical care. Completes risk assessments and safety plans and liaises with the Psychiatric Mobile Response Team (PMRT) if danger to self/others resulting from a mental health disorder or grave disability is suspected. Follows mandated reporting guidelines, communicates with protective and emergency services as needed, and completes follow-up documentation, including incident reports. Advocates on participants' behalf with other organizations and/or government agencies when appropriate. SUPPORT & COORDINATION Coordinates services with other non-clinical staff, including co-facilitating meetings, organizing participant mental health events, and providing guidance, direction, and clinical support through case consultations. Provides training for social services staff (in coordination with Supervisor). Provides crisis intervention and conflict management techniques. Promotes health and wellness through medication management education. Provides task supervision to MSW interns and utilizes the interns in providing support to participants, serving as a Preceptor or Field Instructor to MSW or MFT interns as needed. Assists in onboarding activities for MHS new-hires related to mental health assessment, documentation, linkage, and safety procedures. Ensures that referrals are completed and provides advocacy as needed. Maintains thorough and accurate records in both written form and through HMIS/CHAMP. OTHER Attends various regular staff, agency, and community meetings as designated by the supervisor. Drives a personal vehicle in and around Los Angeles County and drives agency vehicles periodically to transport clients. Additional tasks, projects, and responsibilities as assigned by the supervisor. What You're Skilled At Demonstrated knowledge of issues facing program participants, including health, substance abuse, mental health, domestic abuse, child welfare, trauma, poverty, criminal justice, and resources for undocumented persons. Familiarity with barriers faced by people experiencing homelessness, such as chronic health conditions, substance abuse, mental health challenges, domestic violence, and undocumented status. Clinical experience working with participants with multiple diagnoses, including mental illness, substance abuse, and/or physical illness. Proficiency in DSM-5 (obtained through schoolwork or work experience). Training/experience in crisis intervention and certifications in current evidenced-based practices preferred. Excellent written and verbal communication and interpersonal skills; ability to advocate on behalf of LAFH participants. Bilingual: Spanish/English desired Other Willingness to work on-call, during after-hours, or on weekends when requested Adaptability and ability to thrive in a dynamic and ever-changing environment Availability to work on-call, after hours, or weekends Ability to be flexible and work in an environment subject to ongoing change Ability to be comfortable in a pet-friendly environment Able to maintain and execute confidential information according to HIPAA standards Obtain and maintain CPR/First Aid Certification Ability to pass post offer Tuberculosis (TB) clearances Travel is a regular duty for this position and is required 30% of the time Use of a personal vehicle to travel between worksites and other locations may be required Must have and maintain a valid California Driver's License and auto insurance in good standing Ability to work a 9/80 work schedule Experience A master's degree in Social Work (MSW), Marriage and Family Therapy (MFT) or eligible Licensed Professional Clinical Counselor (LPCC) program from an accredited university is required. Must obtain an ACSW, MFT or LPCC practice number from the Board of Behavioral Sciences (BBS) within six months of hire or already possess it. Licensing hours will be offered once BBS registration and ASW/MFT/LPCC practice number have been confirmed. Alternatively, Candidates in their final semester of an MSW/MFT program or eligible Licensed Professional Clinical Counselor (LPCC) program with proof of expected graduation date are also eligible. In this case, the ACSW, MFT or LPCC practice number from BBS must be obtained within six months of graduation. Licensing hours will be offered once BBS registration and ASW/MFT/LPCC practice number have been confirmed. What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department. Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

Status: Full-Time, Non-Exempt Pay: $27.00-$28.00/hour Schedule: Monday-Friday 8:30 AM - 5:00 PM Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Benefits Offered: 100% employer-paid medical insurance at base tier Voluntary dental and vision insurance Paid Time Off Flexible Spending Account Employee Assistance Program 403(b) savings plan with up to 3% company matching Paid on-the-job training and orientation Mileage reimbursement Referral program Opportunities for career advancement Job Summary: The Enhanced Care Management (ECM) Supervisor is a direct service position responsible for overseeing care coordination for high-need members enrolled in Medical Managed Care. This role ensures ECM Lead Care Managers are completing health needs assessments, developing care plans, and linking clients to medical, psychiatric, social, educational, and other needed services. The Supervisor supports a team of 5-7 ECM Lead Care Managers, ensuring the use of best practices such as motivational interviewing, trauma-informed care, and harm reduction. This position includes travel to Mercy House service regions. Essential Duties and Responsibilities: Client/Service Delivery Maintain a small caseload of 5-7 clients Engage eligible members and help address service barriers Offer services where most accessible to members, following CalOptima Health guidelines Accompany members to appointments as needed Advocate on behalf of members with healthcare providers Collaborate with hospitals, behavioral health providers, LTSS, and community partners Be knowledgeable of and refer to community resources Maintain accurate and up-to-date case files, including Health Needs Assessments, Care Plans, and case notes in CalOptima Connect Ensure timely and accurate completion of all documentation required for agency reimbursement Team Support Demonstrate leadership to uphold Mercy House's mission and values Train and support new ECM Lead Care Managers with day-to-day responsibilities Conduct quarterly quality reviews of case files Provide guidance to ECM Care Coordinators as needed Coordinate training and orientation for staff Meet with staff individually on a bi-monthly or as-needed basis Facilitate bi-monthly or as-needed team meetings Conduct 90-day probation and annual performance reviews Approve and monitor mileage reimbursement requests Track and review monthly invoices Share after-hours cell phone responsibilities and provide on-call coverage Miscellaneous Support the Program Manager in day-to-day operations in their absence Attend staff and community meetings as assigned Participate in trainings to improve service delivery Willingness to learn about Adult Rehabilitative Mental Health Services, Substance Abuse Treatment, and related topics Perform other duties as assigned Qualifications Requirements: Education and Experience Bachelor's Degree in Social Work or a related field Individuals without a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations, and with working knowledge of mental health and addiction issues, are welcome to apply Minimum 2 years of experience in care coordination and case management for the following populations: Individuals/Families experiencing homelessness Individuals at risk for avoidable hospital stays (High Utilizers) Individuals with serious mental health conditions and/or substance use disorders (SUD) Adult nursing facility residents transitioning to the community Adults with intellectual or developmental disabilities Must possess skills related to outreach and engagement, care planning, care coordination, health promotion, transitional care support, member and family education, and social service coordination Preferred experience in chemical health, mental health, and co-occurring disorders Knowledge of confidentiality and the legal and ethical issues in case management Experience with HMIS data entry and CalOptima Health strongly preferred General Valid CA driver's license, proof of insurance, and reliable vehicle required Comfortable using personal vehicle to conduct home visits, meet clients in shelters, or other community settings Flexible work schedule, including occasional weekends and evening shifts Ability to oversee ECM service provision and care plan implementation Proficient in Microsoft Word and Excel Excellent leadership and team management skills Strong analytical and problem-solving abilities Effective communication and interpersonal skills Strong organizational skills and attention to detail Ability to manage confidential information with discretion Capable of working independently and as part of a team Physical Requirements Ability to lift up to 50 pounds Prolonged periods of sitting and working at a computer Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (******************************************************************************************** E-Verify Right to Work Poster: English & Spanish (************************************************************************************************ Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

with an expected end date of 02/14/2026. Status: Full-Time, Exempt, Interim Pay Rate: $75,920/year Schedule: Monday - Friday 8:30 am - 5:00 pm Job Summary: The Housing Solutions Manager, under the direction of the Senior Director, is responsible for the oversight and leadership of the Housing Solutions, Rapid Re-Housing / Leasing / Permanent Supportive Housing programs. This position provides supportive services, housing search, and advocacy to individuals and families who are experiencing or are at-risk of homelessness. The Housing Solutions Manager also provides guidance and support to the Housing Solutions team, ensures case management services are provided to clients by using evidence-based strategies, and makes sure program goals are met. This position works closely with the Housing Solutions Administrative Manager. Essential Duties and Responsibilities Program Oversight Support and manage the day-to-day operations for the Housing Solutions Programs, Rapid Re-Housing, Leasing, and Permanent Supportive Housing programs Provide quality assurance checks ensuring programs are audit-ready Oversee the development and maintenance of case files on a regular basis Oversee HMIS data collection and review monthly data reports for accuracy Collaborate with Regional Director and Senior Director to ensure program budgets are updated accurately Oversee the coordination of housing inspections to ensure units meet habitability standards Oversee and provide support regarding the leasing operations of Permanent Supportive Housing and Rapid Re-Housing programs Manage the disbursement of financial assistance in collaboration with the Housing Solutions Administrative Manager Working knowledge of Fair Market Rents and income calculations Provide reports to the Executive team when requested Prepare and provide program reports as requested by program administrators Assist with the implementation of new programs and provide creative input to the Executive team during planning stages of new projects Determine the type and length of assistance to be provided to eligible clients Attend program meetings as required per program contracts Maintain program spreadsheets and rosters updated to ensure program compliance Team Management Provide supervision and oversight to Navigators, Case Managers, Leasing Agents, and Supervisors Demonstrate leadership and team-building qualities to implement the mission and core values of the agency Oversee quality control of case files on a regular basis to ensure accurate, up-to-date documentation on all clients, including but not limited to Housing Stabilization Plans, case notes, income recertifications, housing inspections, FMR studies, etc. Encourage professional development Provide support and guidance to staff in emergency situations and as necessary Hire, train, supervise, evaluate, and recommend termination of program staff as necessary, in collaboration with program directors Conduct monthly team meetings Meet with direct reports individually at least monthly Facilitate staff meetings and case conferencing meetings in collaboration with Senior Director Review and evaluate employee performance Conduct 90-day, midyear, and annual reviews Service Delivery Assist direct reports in developing case management plans, including financial planning and goals with participants Assist Housing Solutions Agents in identifying and developing strategies to increase housing placements for Rapid Re-Housing programs Meet regularly with case managers and/or leasing agents to case conference and track clients' progress Provide information and appropriate referrals to individuals/families in need of assistance Maintain effective relationships with landlords and collaborating agencies Guide staff in providing housing services utilizing trauma-informed care and strengths-based approaches, which are in line with Housing First and Harm Reduction principles Miscellaneous Participate in networking functions and community meetings Maintain active involvement with community service organizations Attend staff meetings and training workshops as assigned by supervisor Apply up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications Develop new partnerships with other agencies to enhance current services Participate in committee meetings and provide feedback as necessary Perform ad hoc projects as appointed by supervisor Qualifications Requirements: Education and Experience Bachelor's degree in social work or related field Minimum two years of experience in a supervisory role or higher Experience providing housing services to homeless individuals with mental health and substance abuse issues Working knowledge of Housing First Model and client-centered strategies Experience with HMIS database is strongly preferred General A valid CA driver's license, proof of insurance, and a reliable vehicle are required Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc. Effective communication skills in both written and verbal forms Ability to speak effectively in public settings Ability to work effectively with a diverse population, including homeless families and individuals Ability to perform crisis intervention as needed Maintain a positive, professional, and safe environment while on duty Establish and maintain effective working relationships with colleagues and business partners Ability to multitask, maintain confidentiality, and meet deadlines Proficiency in Microsoft Office programs, including but not limited to Word, Excel, and PowerPoint General knowledge of community resources available in Orange County Fluency in Spanish is of significant value Physical Requirements Ability to lift, push, and pull up to 50 pounds at times Prolonged periods of sitting at a desk and working on a computer