Uniphore jobs - 42 jobs

A leading GenAI company in Palo Alto seeks a Senior Director of UI/UX to lead innovative design strategies for enterprise applications. The role involves overseeing the complete design lifecycle, mentoring a high-performing team, and directly engaging in UI design and front-end development. Candidates should have over 12 years of UI/UX experience, ideally with a focus on AI-driven products and modern frameworks like React. This position offers competitive compensation and opportunities for growth in a collaborative environment. #J-18808-Ljbffr

**Vice President of Strategic Communications** to elevate our communications strategy and voice at a pivotal moment in the rapidly evolving enterprise AI landscape, cementing our position as the category-defining leader in Business AI. Uniphore is seeking a visionary and experienced The ideal candidate will be responsible for developing and executing comprehensive communication strategies that advance the organization's mission, enhance brand visibility, and support internal and external stakeholder engagement. This role will oversee corporate communications, media relations, analyst relations, an **Key Responsibilities:** Work with key analysts to create new emerging categories around AI Platforms. Help set product requirements and gather key support case studies to successfully place as a top leadership in line of business market evaluations including Marketing AI, Customer Service AI, Sales AI, People AI and others.Build and Maintain Relationships: Cultivate strong, trusted relationships with analysts covering AI, automation, and customer experience markets. Qualifications and Preferred Experience15+ years of experience in corporate communications, PR, or media relations, with significant leadership experience at global B2B tech or enterprise SaaS companies. Experience in a high-growth startup or scaling technology business. IPO experience a plus.Experience in enterprise software, cloud platforms, data platforms, or AI/ML-based products.Exceptional media relations skills and experience managing new narratives for emerging categories.Exceptional storytelling, messaging, and writing skills, with the ability to simplify complex AI/tech narratives for diverse audiences. Experience working with C-suite leaders and managing executive visibility for media and speaking engagements.Experience managing and scaling agency partnerships across multiple geographies. Excellent writing, editing, and verbal communication skills, with an ability to synthesize technical information into accessible messaging. Demonstrated ability to manage teams and complex projects in fast-paced environments. Experience leading crisis communications and issues management. Proficiency with AI tools and media analytics platforms $225,000 - $310,000 (Primary Location: USA - CA - Palo Alto) The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday, and other paid leave policies to support employees through all phases of life. #J-18808-Ljbffr

A technology firm is seeking a strategic RevOps partner in Palo Alto, CA. This role involves working closely with the CX team to standardize and optimize post-sale operations while supporting localization. Key responsibilities include automating tasks and designing staffing plans for maximum efficiency. Candidates should have 8-10+ years of experience in CX Strategy, proficiency in Salesforce, and strong analytical skills. This position is a hybrid role, requiring presence in the office three days a week. #J-18808-Ljbffr

## Senior Director, UI/UX - Enterprise, GenAI & Agentic Experience DesignLocation: Palo Alto, CAReports to: Chief Product Officer**About Uniphore**Uniphore is one of the fastest-growing Enterprise GenAI companies-built-for-scale and designed for the enterprise. We drive business outcomes across multiple industry verticals and enable some of the largest global deployments. At Uniphore, we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data, knowledge, agent model training, deployment, operationalization, and applications that act both as conduits for GenAI actions as well as sources of training data for our models. Unlike mega-tech vendors who deal with decades of legacy code-or startups with no enterprise customer base-we are uniquely positioned to capitalize on the GenAI moment. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees.**Role Summary**We are seeking a visionary yet hands-on Senior Director of UI/UX to lead the design and front-end experience strategy for our next generation of enterprise products. This leader combines deep expertise in user experience, interaction design, visual design, and front-end development with a strong understanding of how GenAI and agentic systems will transform human-software interaction.You will oversee the full design lifecycle-research, conceptualization, prototyping, execution, and delivery-while also rolling up your sleeves to design and build high-fidelity prototypes and front-end components. This role requires a rare blend of strategic product thinking and hands-on craft.**Key Responsibilities****Leadership & Strategy*** Define and lead the end-to-end UX vision for enterprise applications, driving intuitive, scalable, high-performance experiences.* Develop the future-state design strategy for agentic and AI-driven workflows where AI systems proactively collaborate with users, automate tasks, and execute actions.* Partner with Product and Engineering leadership to shape the roadmap, ensuring that experience design is a core product differentiator.* Build, mentor, and manage a high-performing team of UX designers, UI designers, researchers, and front-end prototypers.* Establish and maintain a unified design system used across products, including accessibility, motion, interaction patterns, and component libraries.**Hands-On Design & Development*** Personally produce high-fidelity UI designs, prototypes, interactive flows, and front-end components using modern frameworks (e.g., React, Vue, Angular).* Conduct hands-on usability evaluations, heuristic reviews, and design iteration cycles.* Create working prototypes for AI-driven interactions, conversational UI, agent dashboards, and automation flows.* Validate complex enterprise workflows with real users and data.**Senior Director, UI/UX - Enterprise, GenAI & Agentic Experience Design** Deep experience with user roles, permissions, governance, auditability, reliability, and enterprise trust requirements. **GenAI & Agentic Experience Design** Design experiences where users co-work with AI agents that can reason, summarize, automate, and take action on behalf of users.Shape UX that anticipates evolving human behaviors as AI undertakes more operational tasks.**Qualifications** 12+ years of UI/UX experience, including 5+ years leading design teams. Hands-on experience building prototypes with HTML/CSS/JS, and modern frameworks (React preferred). Experience designing AI-driven or intelligent system interfaces. Experience with generative AI products, LLM-driven systems, or automation/agentic workflows. Demonstrated ability to translate technical constraints into elegant, usable design. Strong storytelling and communication skills for executive audiences. Improved velocity and efficiency of campaign-to-experience delivery. **Skills and Experience** 12+ years of experience in design management both leading and building product design teams.A proven ability to lead through complexity - guiding teams to deliver intuitive, data-informed experiences across multiple interconnected products. A strong understanding of data visualization, analytics, and predictive insights, and how they inform product experience. Demonstrated impact on product strategy, user experience, and business outcomes in high-scale environments. Experience working closely with Product, Engineering, and Data Science leaders to define vision, strategy, and metrics for success. Exceptional communication and storytelling skills, with the ability to connect design vision to customer and business impact. Work with some of the most advanced GenAI technologies in the world. A collaborative, innovative culture that values creativity, experimentation, and customer success. Competitive compensation, benefits, and global growth opportunities. #J-18808-Ljbffr

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About the role We're looking for an experienced GTM Recruiter to join our Palo Alto headquarters in a hybrid capacity (in-office 3 days per week) and take ownership of full-cycle recruiting for our Sales and Marketing organizations. In this highly visible role, you will directly influence Uniphore's growth by hiring the talent that drives revenue, pipeline, and market expansion. You will own the end-to-end recruiting process-from sourcing and assessment through offer negotiation and close-while partnering closely with hiring managers, HR business partners, and senior leaders to understand strategic hiring priorities and deliver against aggressive growth plans. This role is well-suited for someone who thrives in a fast-moving, high-growth environment, operates with urgency, and brings structure and insight to ambiguity. You'll contribute beyond your core remit by supporting overflow requisitions, adapting quickly as priorities shift, and using data to continuously improve how we attract and hire top GTM talent. If you're energized by building teams at scale, passionate about candidate experience, and motivated by real business impact, this role offers a meaningful opportunity to do just that. What you'll be doing Manage full-cycle recruiting for GTM roles across Sales and Marketing-from sourcing and market research through interviews, offer negotiation, and close-owning outcomes at every stage of the process. Partner closely with hiring managers, business leaders, and HR partners to deeply understand organizational goals, role requirements, and hiring timelines, translating those needs into effective recruiting strategies. Develop and execute proactive sourcing strategies to engage both active and passive GTM talent, using data and market insights to build strong, diverse pipelines. Track, analyze, and report on key recruiting metrics and KPIs using ATS dashboards and reporting tools to assess pipeline health, identify risks or bottlenecks, and recommend improvements. Deliver a high-touch, best-in-class candidate experience through consistent communication, thoughtful engagement, and strong representation of Uniphore's mission, culture, and values. Build subject-matter expertise across the Sales and Marketing functions you support, advising stakeholders on talent market dynamics, competitive hiring trends, and candidate expectations. Support the broader Talent Acquisition team by taking on overflow or adjacent requisitions as needed, contributing in a highly collaborative and dynamic environment. Collaborate across TA, HR, and cross-functional teams to share best practices, align on hiring priorities, and scale recruiting impact across the organization. What we're looking for 6+ years of full-cycle GTM recruiting experience, with a strong focus on Sales (enterprise, commercial, SDR/BDR) and Marketing (demand generation, product marketing, digital, corporate) in high-growth technology environments. Demonstrated ability to attract and close passive talent while building diverse, high-quality candidate pipelines. Strong business acumen with a data-driven approach to problem-solving, prioritization, and process improvement. Exceptional written and verbal communication skills, with the ability to influence and partner effectively at all levels of the organization. A growth mindset with the flexibility to adapt quickly as priorities shift and new challenges emerge. Comfort operating in a cross-functional, fast-paced environment where ownership, accountability, and collaboration are critical A genuine passion for building teams and delivering an outstanding candidate experience. What we offer Hybrid flexibility - Work from our Palo Alto office with the flexibility of remote work as part of a balanced schedule Fast-paced, innovative environment - Join a fast-growing company where no two days are the same and you'll continuously learn and grow Cross-functional collaboration - Work directly with senior leaders and business partners across Sales, Marketing, and the broader organization Meaningful impact - Meaningful ownership - Play a key role in shaping GTM teams and establishing yourself as a trusted recruiting partner and subject-matter expert Collaborative culture - Be part of a team that works hard, has fun, and gets the job done together Professional growth - Develop deep expertise in full-cycle recruiting while learning the broader business and contributing to strategic hiring goals Hiring Range: $140,400 - $193,050 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About Uniphore Uniphore is the Business AI Company. We bridge the AI divide by combining the ease of Consumer AI-simplicity, personalization, and seamlessness-with the scale, security, and control required for Business AI. Our Business AI Cloud is a sovereign, composable, and secure AI platform spanning data, knowledge, models, and agents. Trusted by Fortune 500 companies and thousands of businesses across every major industry, Uniphore powers AI deployments for enterprises in financial services, healthcare, insurance, retail, and technology. Recently backed by AI and data leaders NVIDIA, AMD, Snowflake, and Databricks in our Series F funding, we're at the forefront of the agentic enterprise revolution. Recognized as a leader by Gartner, IDC, and Forrester, Uniphore delivers AI that's ready for business-enterprise-grade, data-aware, and outcome-driven. About This Opportunity Uniphore is looking for a highly skilled and business-minded Associate General Counsel - Commercial to lead and scale our global commercial efforts. This is a high-visibility, hands-on role that sits at the intersection of legal, sales, and strategy, supporting Uniphore's go-to-market initiatives and accelerating growth. You will serve as a trusted legal advisor to senior leadership, negotiate Uniphore's most strategic and complex customer agreements, and help build processes to support our evolving business. This position reports directly to the General Counsel. The ideal candidate will have deep experience with SaaS and enterprise sales transactions, thrive in fast-paced environments, and be passionate about partnering with go-to-market teams to deliver practical, customer-focused, solution-oriented advice. Primary Responsibilities Evaluate and redesign the company's workflow and contracts management systems, including the implementation of AI tools throughout the contract management cycle. Structure, draft, and negotiate a wide variety of high-value commercial agreements, including enterprise customer agreements (with respect to both SaaS and on premise products), data protection agreements, channel and partner agreements, technology license agreements, development and collaboration agreements, and professional service agreements. Evolve and iterate commercial strategies to scale with the company, by developing scalable legal frameworks, standard templates, and negotiation playbooks. Identify and implement process improvements that streamline deal cycles, enhance efficiency, and reduce friction in the sales cycle. Collaborate closely with sales, revenue operations, product, engineering, and customer success teams to drive revenue while managing legal and operational risk. Advise and engage with senior leadership, distilling complex legal and business issues into clear, actionable guidance. Manage outside counsel and mentor legal team members as needed, fostering a collaborative, high-performance culture. Provide sound guidance on legal risks across data privacy, IP ownership, security, and regulatory issues, including support for compliance with global laws impacting SaaS and AI technologies. Required Experience 10+ years of commercial legal experience, including 5+ years negotiating SaaS and technology contracts in a high-growth or enterprise tech environment and 3+ years of experience at a leading law firm working in technology transactions or equivalent senior-level experience at a top-tier technology company. Proven experience optimizing contract workflows, legal operations, and documentation to improve deal velocity and consistency. Team player with exceptional people skills who has the demonstrated ability to collaborate and build strong relationships at all levels of an organization. Pragmatic focus with an understanding of business objectives, and the ability to assess and creatively manage risk and deliver business-focused legal advice. Able to thrive in a fast-paced environment and successfully manage competing deadlines. Strong understanding of IP ownership and data protection/privacy issues in the context of technology/commercial transactions. Outstanding legal and business judgment, capable of making smart decisions in ambiguous situations. J.D. from an accredited law school and licensed to practice law in the US. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. : Location: US-West (California, Washington, Utah, Colorado, etc) Job Description Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team to support its customer and strategic partners. As a Senior Sales Engineer, you will be a trusted technical advisor and strategic partner to our enterprise clients. You'll collaborate closely with account executives, product management, and engineering to demonstrate the power of Uniphore's Business AI Cloud platform - helping Fortune 1000 organizations design, prototype, and deploy intelligent AI systems that drive measurable business outcomes. You'll lead the technical sales cycle from discovery to proof of concept, translating complex enterprise challenges into transformative AI solutions that showcase Uniphore's innovation, scalability, and value. Team Charter and/or Mission: Our mission is to become trusted advisors to the clients and partners we work with, while advocating Uniphore's AI platform. The sales engineering organization bridges our cutting-edge AI technologies with customer business outcomes-designing, showcasing, and delivering solutions that accelerate adoption, drive growth, and ensure customer success across industries and geographies. We will keep our client's interests in the forefront while solving unique business problems harnessing the power of Uniphore's AI platform and pre-built solutions. Key Responsibilities Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities from qualification to close. Have a perspective on how AI can drive value in Enterprises and understand the power of language models and agents to impact business value across verticals and business functions. Understand customer pain points in driving and implementing AI solutions. Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions. Build and deliver custom demos and POCs to validate business value and technical feasibility. Conduct discovery sessions with key business and technical stakeholders to uncover needs, pain points, and desired outcomes. Translate business requirements into AI solution architectures that leverage Uniphore's capabilities, collaborating with product and engineering teams. Respond to RFPs/RFIs with detailed technical responses and solution designs. Advise clients on AI adoption strategies, integration with multi-modal data platforms, and industry best practices. Contribute to a culture of technical excellence, customer obsession, and innovation. Build and maintain deep domain expertise in AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption. Skills and Qualifications 6+ years of experience in pre-sales, solution engineering, or technical consulting - preferably within enterprise SaaS, AI, or automation platforms. Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, Agentic AI architectures, AI security and governance, and ethical AI Experience designing or selling AI platforms, data orchestration, or enterprise automation solutions. Expertise in major Cloud Platforms: Demonstrated understanding of cloud computing principles and architecture, particularly as they relate to deploying and scaling enterprise AI/SaaS solutions (e.g., AWS, Azure, or GCP). This includes familiarity with core services like compute, storage, networking, and serverless functions. Solid Understanding of API Integration and Security: Practical experience with designing, integrating, and securing API connections between AI platforms and underlying business applications (e.g., CRM, ERP, data warehouses). Knowledge of protocols (e.g., REST, GraphQL) and authentication mechanisms (e.g., OAuth 2.0, API keys) is essential. Data and Network Architecture Acumen: Ability to discuss and propose solutions regarding data governance, network segmentation, and enterprise security requirements when deploying cloud-native or hybrid AI solutions. Strong ability to explain technical concepts to both technical and non-technical stakeholders. Proven track record supporting enterprise sales cycles and closing large deals. Excellent communication, presentation, and stakeholder management skills with the ability to engage with all levels within large enterprises, from C-suite to technician. Strong problem-solving and storytelling skills-able to connect AI capabilities to strategic business outcomes. Ability to travel as needed for client engagements. Hiring Range: $169,800 - $233,500 - for Primary Location of USA - CA - Remote The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Remote, USA - CO - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Product Delivery Specialist Location: Remote - United States Employment Type: Full-time About Us Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses - we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI's potential as a transformative force for businesses - with openness, trust, and scalability provided by an AI solution that is unmatched by any other. About the Role We are seeking an experienced Product Delivery Specialist to join our remote US-based team as the SPOC for customers. The ideal candidate will have strong programming expertise across front-end and back-end stacks, a solid background in system integrations (APIs, REST, gRPC, Kafka), and hands-on experience with Kubernetes. This role also requires the ability to build and standardize tools, pipelines, and frameworks, while continuously enhancing the Uniphore product catalogue. The candidate should be comfortable collaborating with developers, engaging stakeholders in integration discussions, and owning end-to-end delivery. Key Responsibilities Lead design, development, and deployment of scalable applications across front-end and back-end technologies. Drive integration initiatives leveraging REST APIs, gRPC, Kafka, and related technologies. Architect, implement, and maintain cloud-native solutions deployed on Kubernetes. Build and enhance standard development tools, CI/CD pipelines, and automation frameworks to improve engineering efficiency. Collaborate with product teams to enhance the Uniphore product catalogue, ensuring seamless integration with internal and external systems. Partner with technical stakeholders to define integration requirements, provide technical leadership, and design scalable solutions. Mentor developers, conduct code reviews, and enforce engineering best practices. Take complete ownership of end-to-end delivery, from requirements gathering through production release. “Serve as the Single Point of Contact (SPOC) for customers ensuring clear communication, streamlined decision-making, and accountability for delivery outcomes.” Required Skills & Experience 5+ years of professional experience in software engineering with at least 2+ years in a lead/ownership role. Strong programming expertise in multiple front-end technologies: JavaScript, jQuery, HTML, CSS. Solid hands-on experience in back-end development: Node.js, Python, C#, Java. Proven experience with system integration technologies: REST APIs, gRPC, Kafka, WebSockets. Strong knowledge of Kubernetes and container orchestration. Experience in building and optimizing CI/CD pipelines, standard tools, and automation frameworks. Understanding of microservices architecture and event-driven systems. Excellent stakeholder communication skills, with ability to lead technical discussions on integrations. Demonstrated ability to collaborate with developers and take ownership of deliveries. Educational Requirements: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field required. Master's degree in Computer Science, Engineering Management, or Business Administration (preferred but not required). Equivalent professional experience in software engineering, product delivery, or technical program management may substitute for formal education. Continuous learning through certifications (e.g., Agile, Scrum, PMP, or Cloud certifications such as AWS/Azure/GCP) is a plus. Hiring Range: $87,900 - $120,900 - for Primary Location of USA - FL - Remote The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - FL - Remote, USA - TX - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

A leading technology firm is seeking a VP-level First Line Sales Manager to drive the growth of their enterprise sales team. This role requires over 10 years of experience in enterprise sales, with a focus on leading teams and engaging with C-level executives. Candidates should have a strong understanding of platform architectures and demonstrated success in high-growth environments. This is a critical role in a company poised for significant growth. #J-18808-Ljbffr

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is the global leader in Conversational AI and Automation. We're transforming the way enterprises engage with customers, employees, and data through voice, video, and text interactions. As part of our continued growth, we're seeking an experienced Staff QA Engineer to lead quality initiatives across our AI-driven SaaS platforms. Position Overview As a Staff QA Engineer at Uniphore, you'll drive the strategy, design, and execution of large-scale QA initiatives for AI/ML and cloud-based applications. You'll establish and evolve automation frameworks, define quality metrics, and partner cross-functionally with global engineering and product teams. This role is ideal for a hands-on QA leader who thrives in fast-paced, distributed environments and is passionate about improving quality through innovation, automation, and AI. Key Responsibilities Lead QA strategy and roadmap for Uniphore's AI and SaaS platforms, driving continuous improvements in automation, coverage, and release quality. Design and implement scalable automation frameworks for API, UI, and data validation testing using tools such as Selenium, Cucumber, Appium, or RestAssured. Partner with Data Science and Engineering teams to validate AI/ML workflows, analytics pipelines, and model integration within production environments. Build and mentor global QA teams (US, India, LATAM) and establish a Testing Center of Excellence (TCoE) focused on quality metrics and process consistency. Lead efforts in performance, security, and regression testing, ensuring Uniphore's enterprise platforms deliver reliability at scale. Perform root cause and trend analysis to identify process gaps and recommend automation or process enhancements. Document QA processes, release notes, and best practices in Confluence / Jira and maintain alignment with Agile/SAFe practices. Ensure end-to-end testing coverage across microservices, APIs, mobile, and web-based solutions in a multi-tenant cloud environment. Qualifications Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred). 7+ years of QA experience Proven track record in AI/ML, Cloud, and SaaS testing (preferably within healthcare, finance, or enterprise domains). Hands-on expertise in automation tools: Selenium, Appium, RestAssured, Postman, JMeter, TOSCA, HP ALM, and Jenkins. Strong programming/scripting skills in Python, Java, or C#. Deep understanding of Agile, DevOps, and CI/CD pipelines. Experience with version control systems such as Git Sound knowledge of software QA methodologies, tools, and processes. Excellent leadership, communication, and mentoring skills. Global collaboration experience with distributed teams across India, US, LATAM, and EMEA. Proactive, self-driven, and a quick learner Preferred Skills Experience testing AI/Conversational AI, NLP, or Speech Analytics applications. Knowledge of GenAI testing frameworks, LLM workflows, or chatbot testing methodologies. Familiarity with ServiceNow, PeopleSoft, or CRM system integrations. Hiring Range: $154,400 - $212,300 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: SR AI Engineer Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our Zero Data AI Cloud is built on a multimodal AI and data platform and is at the heart of this transformation, enabling businesses to swiftly deploy AI across the enterprise. At Uniphore we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data; knowledge; agents model training, deployment and operationalization; and applications that act both as conduits for GenAI actions as well as sources of training data for our models. Unlike mega-Tech vendors who have to deal with decades of legacy code, or young startups that have no Enterprise customer base, we believe we are positioned to capitalize the GenAI moment better better than any other software vendor. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees. Today, Uniphore's technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore-because there's no AI like it™. About the role: As a SR AI Engineer, you will positively impact our customers and end users by utilizing machine learning (ML) and Generative AI techniques. The ideal candidate will have strong foundations in computer science, algorithms, ML/NLP, superb communication skills, relevant industry experience and a proven track record of delivery under tight deadlines. Responsibilities: Evaluate, adapt, and develop new state of the art language and/or multimodal foundation models for enterprise applications Perform thorough empirical analysis of the approach and write production ready code Develop, modify and fine-tune ML/NLP and pre-trained enterprise-grade large language models (LLMs) and multi-modal models Ensure the developed models seamlessly integrate with other tools and company products and are aligned with the feedback that will be generated from enterprise customers Specify guidelines and design annotation processes for data; collaborate with data team on data preprocessing, consumption, and automated/manual annotations Evaluate product and algorithm performance using industry standard approaches and develop new evaluation paradigms; build up competencies comparing results of more complex approaches Collaborate with other teams, provide input, and contribute to the delivery of AI services for critical projects Write concise, readable, and modular code, continually improving the code, requiring minimal revision when moved to production Manage large datasets, address and resolve quality issues, and interpret data with a focus on business goals Develop clear documentation of the work plan, its evolution, and results Regularly read and assess publications on existing methods, and compare internal solutions to alternative method Qualifications & Skills Master's degree in Computer Science, Engineering, or related fields Plus minimum of 5 years relevant experience OR Bachelor's degree in Computer Science, Engineering or related experience plus a minimum of 7 years of relevant experience Minimum of 5 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR) In-depth knowledge of deep learning (DL) with expertise in PyTorch/TensorFlow In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals Expertise in Python programming Hands-on experience in developing production-ready, scalable code Ability to lead projects independently and mentor and guide other team members Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes Good communication skills Benefits Uniphore offers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks. Hiring Range: $169,800 - $233,500 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview As a Director, AI Advisory, you will serve as a senior strategic partner to Global 2000 customers and internal cross-functional teams. You will shape enterprise AI transformation journeys that align business priorities with Uniphore's Business AI Cloud platform-driving outcomes from vision through value realization. This role requires a trusted advisor who can engage C-suite stakeholders, translate business challenges into strategic AI solutions, and collaboratively deliver impact at scale. You will be expected to support growth by enabling customers to operationalize agentic AI, elevate enterprise capabilities, and expand advisory influence across the lifecycle of the customer relationship. Key Responsibilities Enterprise Transformation Advisory Serve as a trusted executive advisor to C-suite leaders on AI strategy, responsible AI, governance, organizational readiness, and change management. Lead high-impact executive discovery workshops to uncover strategic priorities, pain points, and high-value use cases across business functions. Translate complex business challenges into strategic AI solution blueprints aligned to the Uniphore Business AI Cloud, including orchestration models, agentic workflows, data governance, and security. Develop compelling AI value propositions, success metrics, ROI frameworks, and business cases that resonate with enterprise stakeholders. Pre-Sales & Strategic Pursuits Partner deeply with Sales, Solution Engineering, Product, and Marketing to shape transformative AI narratives tailored to enterprise scale. Represent Uniphore in executive-level engagements, including pursuits, RFP responses, and strategic presentations. Align BAIC capabilities with customer AI maturity, strategic priorities, and competitive differentiators to influence deal strategy and solution design. Post-Sales Enablement & Value Realization Act as the strategic AI advisor through onboarding, implementation, and scaling phases to ensure outcomes are aligned to executive intent. Guide customers through use-case prioritization, sequencing, and road-mapping for scalable agentic AI adoption. Collaborate with Delivery, Customer Success, and Engineering to ensure advisory insights inform execution, risk mitigation, and adoption strategies. Lead executive value reviews, measure realized outcomes, and inform expansions or roadmap evolution. Internal Advisory Leadership & Capability Growth Contribute to the development of reusable playbooks, frameworks, and methodologies that formalize AI advisory best practices across Uniphore. Mentor and elevate advisory team members to ensure consistent execution excellence and thought leadership. Provide strategic feedback into product and platform roadmaps based on enterprise insights, helping shape future BAIC innovation. Experience & Skills Executive & Business Acumen Demonstrated executive presence with the ability to influence and challenge leaders at the CEO, CIO, CDO, COO, and CMO levels. Strong track record in enterprise transformation, digital strategy, management consulting, or strategic advisory roles. Ability to link advanced AI capabilities to measurable business outcomes with clarity and precision. Exceptional facilitation, storytelling, workshop leadership, and whiteboarding skills. AI & Technology Expertise Deep understanding of agentic AI principles, enterprise AI architectures, LLMs, orchestration layers, and platform design. Familiarity with enterprise concerns around data governance, security, compliance, and risk management in AI deployments. Ability to translate technical capabilities into business value, with comfort engaging across technical and non-technical stakeholders. Experience with SaaS, cloud-native solutions, and large enterprise integrations. Preferred Domain Knowledge One or more of the following is highly desirable: Customer Experience (CX) Contact Center / Conversational AI Marketing Revenue Operations Compliance, Risk, and Quality Employee Experience or Knowledge Management Industry Expertise Experience in two or more of the following: Banking Insurance Telecommunications Retail Professional Background 10+ years of experience in management consulting, enterprise advisory, AI strategy, or digital transformation. Proven success engaging Fortune 500 / Global 2000 enterprises through both strategic pursuits and delivery phases. Demonstrated exposure to enterprise AI platforms, cloud ecosystems, or emerging enterprise technologies. Who You Are You combine strategic vision, business rigor, and technology fluency. You thrive in fast-paced environments, communicate with impact, and can operate across diverse stakeholder groups. You are as comfortable leading a boardroom conversation as you are translating strategy into actionable execution plans. Hiring Range: $200,000 - $350,000 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore, the leader in conversational AI software, is looking for an IT Technician with the technical expertise to support our employees across all business functions. This position plays a critical role in helping to scale our company's network to meet our company's rapidly growing business. The IT Technician will help ensure that the system's operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT. Your Responsibilities Include, but are not limited to Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams. Help IT create and update FAQs or procedures when resolving issues. Provide support to end-user, system setup, system deployment, and system upkeep. Update and maintain hardware and software inventory Manage user account issues like user password reset on services. Install basic IT software and update the user's system. Assist with conference room issues and routine maintenance. Work with team members in different geographical locations and time zones Help on special IT projects as needed. Your Qualifications Must Have 1-3 years of experience in a related IT industry A positive attitude toward customers and a desire to help the end user Good knowledge of troubleshooting laptop, desktop, and some network issue Good knowledge of Windows, MacOS, and some Linux Some knowledge in Azure, O365, Active Directory service, and group policy management Strong knowledge in Servers, RAID, HyperV, and VMWare products. Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution Good communication both orally and in English writing at a variety of technical levels Ability to think through problems and visualize solutions Hiring Range: $54,200 - $74,500 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: VP, Customer Success About the role We're looking for an experienced Vice President, Customer Success to lead the global post-sales customer journey and build a high-performing CX organization focused on driving customer value, retention, expansion, and advocacy. In this fast-paced, dynamic role, you'll be at the heart of ensuring customers realize the full impact of Uniphore's product suite. You'll own the entire lifecycle-from onboarding and enablement through adoption, expansion, and renewal-while working closely with Sales, Delivery, Product, Engineering, Marketing, and senior leadership to integrate customer insights into the roadmap and go-to-market strategy and deliver against ambitious growth and retention goals. This is a role for someone who thrives in a high-growth, innovative environment where priorities shift quickly; hands-on problem-solving is constant, and there's never a dull moment. You'll be expected to define and operationalize a scalable CS strategy, implement processes, playbooks, tools, and KPIs that monitor customer health and value realization, act as an executive sponsor for strategic accounts, and drive cross-functional alignment to ensure seamless handoffs and on-time delivery of outcomes committed in the contract. If you're energized by the challenge of moving at the speed of light, passionate about customer outcomes, and ready to build a world-class CS function with a measurable impact on net retention and expansion, this opportunity is for you. What you'll be doing Own the end-to-end post-sales customer journey-including onboarding, enablement, adoption, renewal, expansion, and advocacy-setting the strategy and operating model that deliver measurable customer outcomes and long-term retention Build, lead, and scale a high-performing global Customer Success organization (CSMs, Support, Onboarding, Enablement), establishing clear roles, processes, and operating rhythms that drive consistency and impact Define and execute a data-driven Customer Success roadmap-developing playbooks, health models, and success plans; instituting KPIs and dashboards; and using insights to proactively reduce risk and unlock expansion Serve as executive sponsor for strategic accounts-cultivating C-suite relationships, guiding executive business reviews, and resolving escalations to protect and grow enterprise partnerships Partner cross-functionally with Sales, Delivery/Services, Product, Engineering, and Marketing to ensure seamless handoffs, accelerate time-to-value, and channel the voice of the customer into product and go-to-market decisions Implement and optimize Customer Success tools and systems to capture product usage, value realization, and customer feedback-connecting outcomes to contractual commitments and informing forecasting Recruit, mentor, and develop CS leaders and ICs-building a culture of accountability, customer empathy, and continuous improvement through coaching, enablement, and performance management Track, analyze, and report on retention, expansion, and advocacy metrics-owning forecasts for gross and net revenue retention, identifying trends and opportunities, and communicating progress and recommendations to senior leadership What we're looking for 10+ years of experience in Customer Success, Account Management, or related roles, including 5+ years in senior leadership building and scaling a global CS organization (CSMs, Support, Onboarding, Enablement) Proven success leading Customer Success in B2B SaaS or AI-driven technology, driving enterprise retention, expansion, and advocacy across complex, data-centric products Exceptional leadership, communication, and executive presence; comfortable engaging at the C-suite and influencing senior stakeholders Data-driven operator who defines and manages KPIs, customer health scores, and voice-of-customer programs to improve adoption, renewals, and expansion outcomes Demonstrated ability to build CS infrastructure from the ground up-processes, playbooks, and tooling-and to coach and develop high-performing teams A growth mindset and true flexibility; thrives in a fast-moving, high-growth environment while fostering accountability, customer empathy, and continuous improvement Deep cross-functional collaboration experience with Sales, Delivery/Professional Services, Product, Engineering, and Marketing; familiarity with AI/ML (including generative/agentic AI), data governance, and model lifecycle management-experience with contact center and marketing functions is a plus What we offer Executive scope and autonomy - Lead the entire post-sales customer journey-owning strategy, org design, and outcomes across onboarding, adoption, expansion, and renewal High-growth, innovative environment - Operate in a fast-moving setting where you'll shape how customers realize value from complex, data-centric products Cross-functional influence - Partner closely with Sales, Delivery, Product, Engineering, and Marketing to translate customer insights into roadmap and go-to-market action Build and scale - Design and implement the processes, playbooks, KPIs, and tooling that underpin a global, data-driven Customer Success organization Team leadership - Recruit, mentor, and develop high-performing CS leaders and ICs while fostering a culture of accountability, empathy, and continuous improvement Executive visibility and impact - Collaborate with the executive team, sponsor strategic accounts, and elevate customer advocacy through references and case studies Hiring Range: $212,000 - $291,500 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Location: Hybrid, Palo Alto, CA Department: Engineering Reports To: Director, Forward Deployed Engineering About Uniphore Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses - we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI's potential as a transformative force for businesses - with openness, trust, and scalability provided by an AI solution that is unmatched by any other. Our Business AI Cloud is a complete AI platform to power the Agentic Enterprise. It unifies data, knowledge, models, and agents in a secure, composable stack - enabling business users to deploy AI agents instantly and IT leaders to scale trusted, enterprise-grade applications About the Role As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects. You're not just coding - you're solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/workflows and RAG/SLM finetuning. Responsibilities Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients. Act as the primary technical point of contact during solution development and post-deployment optimization. Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery. Customize platform components as needed-integrating new APIs, building reusable tooling, or extending platform logic. Collaborate closely with cross-functional teams internally and with customers to ensure solution success. Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points. Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation. Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents. Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI. Qualifications Undergraduate, master's degree or Phd in Computer Science or Data Science 6-10+ years of experience in engineering, with 2+ years in customer-facing or field roles. Proven success building and deploying AI/ML or data-intensive applications in production. Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD). Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc). Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI) Knowledge of SLM Finetuning and Distillation is big advantage. Experience and knowledge of Agentic development platforms and experience building and delivery enterprise agentic solutions is a huge advantage. Ability to translate ambiguous customer needs into actionable engineering plans. Strong leadership, mentoring, and project ownership abilities. Excellent communication and collaboration across technical and business stakeholders. Hiring Range: $140,400 - $193,050 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. : Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description The Senior Vice President of Solutions Engineering is responsible for defining the vision, strategy, and execution of Uniphore's global solutions engineering function. This role leads the organization that bridges our cutting-edge AI technologies with customer business outcomes-designing, showcasing, and delivering solutions that accelerate adoption, drive growth, and ensure customer success across industries and geographies. The SVP of Solutions Engineering will lead and scale a world-class global team, ensuring our solutions demonstrate clear value, resonate with business and technical stakeholders, and differentiate Uniphore in a highly competitive market. This role partners closely with Product, Sales, Customer Success, Marketing, and Engineering to align solutions strategy with business objectives and revenue goals. Key Responsibilities Solutions Strategy & Vision Define and communicate the long-term vision and strategy for global solutions engineering, ensuring alignment with company objectives and market opportunities. Position Uniphore's multimodal AI platform to showcase measurable business outcomes for enterprise clients across verticals. Guide the development of repeatable, scalable solution frameworks that accelerate adoption and drive differentiation. Team Leadership & Development Lead, scale, and inspire a global solutions engineering team, including pre-sales engineers, solution architects, and industry specialists. Build a culture of technical excellence, customer obsession, and innovation. Invest in professional development to create the strongest solutions engineering team in the enterprise AI industry. Cross-functional Collaboration Partner with Sales to drive revenue growth by developing solution strategies tailored to customer needs. Collaborate with Product Management and Engineering to influence product roadmaps with customer and market insights. Work closely with Marketing to articulate value propositions and create compelling demonstrations, use cases, and content. Customer Engagement & Advocacy Serve as a senior executive sponsor in key customer engagements, guiding solution design and ensuring alignment to strategic goals. Represent Uniphore in customer-facing forums, industry events, and executive briefings. Establish trusted advisor relationships with C-level stakeholders. Innovation & Market Impact Stay ahead of industry trends, emerging technologies, and competitive dynamics to shape Uniphore's solution strategies. Drive the integration of Generative AI, Knowledge AI, Emotion AI, and workflow automation into customer-facing solutions. Champion innovation to solve enterprise pain points with differentiated, outcome-based solutions. Skills and Qualifications Proven track record of leading large, global solutions engineering or pre-sales organizations in enterprise software/SaaS. Deep knowledge of AI technologies, enterprise architecture, and customer experience solutions. Executive-level communication, presentation, and influencing skills across business and technical contexts. Strong leadership skills, with experience building, scaling, and mentoring high-performing teams. Ability to translate complex technology into clear, outcome-based business value. Minimum of 15 years of experience in solutions engineering, pre-sales, or related functions, with at least 8 years in senior leadership roles. Experience collaborating across product, sales, and engineering in high-growth enterprise environments. Strategic thinker with a customer-centric mindset and strong operational execution. Key Metrics for Success Revenue growth influenced by solutions engineering engagements. Solution adoption rates and customer satisfaction. Acceleration of sales cycles through differentiated solution design. Retention and expansion of enterprise accounts. Team growth, engagement, and professional development. Hiring Range: $200,000 - $350,000 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Senior Manager, Strategic Alignment & Performance Location: Palo Alto, CA Hybrid, onsite 3 days/week Palo Alto (no remote) Reporting To: EVP, Strategic Operations Role Summary As Senior Manager in the Office of Strategic Alignment & Performance, you will play a critical role in translating Uniphore's strategic vision-anchored in the VCSOM framework-into measurable, cross-functional execution. This role requires a strategic thinker with a deep operational mindset, capable of enabling functional leaders to align, execute, and report consistently across the business. You will be responsible for maintaining the enterprise repository of measurable objectives, driving operational reporting cadence, and ensuring leaders are consistently in sync with their operating goals and prepared to articulate progress and impact through quarterly business reviews. Key Responsibilities VCSOM Framework Operationalization - Partner with the EVP of Strategic Operations, and functional heads to institutionalize the VCSOM (Vision, Culture, Strategy, Obstacles, Measures) framework across all business functions. - Translate strategic goals into trackable OKIs, with a clear line of sight to functional objectives and company priorities. - Ensure all functions are consistently applying VCSOM in planning, execution, and reporting cycles. KPI Repository & Performance Management - Maintain a centralized and structured repository of KPIs and measurable objectives across the organization. - Ensure KPIs are owned, updated monthly, and aligned with strategic priorities. - Monitor, validate, and challenge the quality of submitted KPIs for clarity, relevance, and actionability. Operational Dashboards & Insights - Build in Tableau and manage real-time operational dashboards that measure progress, velocity, and business impact. - Partner with the CEO's Chief of Staff, Finance and RevOps teams to integrate business intelligence tools (e.g., Tableau, Power BI, Salesforce). - Provide actionable insights and early warnings to leadership to course-correct execution. Cross-Functional Enablement & QBR Preparation - Serve as the execution coach and thought partner to functional leaders preparing for their Quarterly Business Reviews (QBRs). - Design templates, alignment sessions, and best practices to ensure consistent and rigorous review materials. - Facilitate QBR working sessions and track progress of key commitments across cycles. Ideal Candidate Profile Qualifications - 5-7 years in business operations, strategy execution, or program management roles in a SaaS, high-growth, or PE/VC-backed company. - Demonstrated experience operationalizing strategic frameworks across large, cross-functional teams. - Strong knowledge of enterprise KPIs, performance management principles, and OKR/OKI methodologies. - Expertise in building automated dashboards and reporting tools (Excel, Tableau, BI tools, or similar). - Proven ability to drive alignment across executive-level stakeholders and their second in command. Competencies - Systems thinker with high attention to detail. - Skilled facilitator and strategic communicator. - High EQ, persistent and, with ability to influence without authority. - Strong project management and change enablement capabilities. - Adept at navigating ambiguity and solving complex problems at scale. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. : Job Description: Senior Manager, Vendor Management Location: Palo Alto, CA Reports to: Sylvain Tremblay About the Role We are seeking a highly motivated Procurement & Vendor Management leader to bring our vendor procurement to the next level. This person will own the end-to-end vendor lifecycle playing a critical role in Uniphore's day-to-day operations. The ideal candidate will achieve cost savings, operational efficiency, and high-quality service delivery. We are searching for someone with strong cross-functional leadership and negotiation skills, who is also highly organized and resourceful, and able to juggle multiple complex projects effortlessly. Key Responsibilities Vendor Onboarding & Operations Collaborate cross-functionally with Product Operations, Finance, Legal, Engineering, and IT teams on vendor onboarding (e.g., purchase order creation, vendor registration in NetSuite, master service agreement reviews, etc.) Negotiate agreements, pricing, and service-level terms in close collaboration with Product Management, Product Operations, Engineering, Legal, and Finance Understand when to escalate negotiations to senior colleagues Enable consistency of contract terms according to company policies across vendors and ensure compliance with contractual, regulatory, and risk requirements Field and triage vendor requests from teams across the company Track vendor payments and manage escalations to ensure timely resolution License & API Management Track and manage usage of enterprise software licenses, ensuring compliance, cost efficiency, and avoidance of overage charges Oversee renewals, ensuring licenses are still in use and negotiate discounts or more favorable terms when usage grows Co-manage API key governance with internal teams and vendors, ensuring security and proper usage Vendor Performance & Relationships Build and maintain strong partnerships with key vendors, serving as the primary point of contact Define and monitor performance metrics (KPIs, SLAs), and conduct quarterly business reviews to drive quality, innovation, and continuous improvement Financial & Strategic Oversight Work closely with Product Management to assess OEM vendor impact on product costs (i.e., cost of goods sold) when evaluating vendors and negotiating prices Partner with Finance on vendor budgeting and forecasting to ensure accurate financial planning Analyze spend trends, benchmark pricing against industry standards, and identify cost-saving opportunities Develop and execute vendor management strategies, including vendor consolidation to reduce operational expenditure Qualifications 5-8 years in vendor management, procurement, or sourcing; at least 2 years in a senior/lead role Negotiation experience and deep understanding of industry standards, especially with SaaS and OEM vendors Experience managing software licenses, usage-based contracts, and API governance Solid financial acumen with budgeting, forecasting, and cost analysis expertise A history of strong cross-functional collaboration with Product, Finance, Legal, and IT/security Strong analytical, communication, and stakeholder management skills Bachelor's degree required; MBA or certifications (e.g., CPSM) is a plus Hiring Range: $140,400 - $193,050 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Location: Onsite 3 days a wee in Palo Alto, CA (no remote) As the Senior Manager Technical Enablement, you will elevate the technical depth, readiness, and field excellence of Uniphore's Sales Engineering and Customer Success functions. You will design and scale role based enablement programs that translate our latest product innovations into practical, customer ready assets-playbooks, demos, agentic workflows, and hands-on labs-so teams can drive outcomes from first engagement through adoption and expansion. You will also design and rollout Sales Engineering skills for Discovery & Use Case, Demo Mastery, Workshopping, Architecture renderings. This position reports to the Vice President of Revenue Strategy & Operations and works within a broader GTM Enablement function. Technical Enablement Strategy: Define a people centric, scalable enablement strategy for Sales Engineering and Customer Success; establish clear success metrics and continuously measure impact supporting the SVP of Sales Engineering and the VP of Customer Success. Programs & Content: Own the portfolio of role-based learning paths, technical playbooks, demo scripts, solution architectures, hands-on labs, and customer scenarios-updated to reflect the latest product features and agentic patterns. Thought Leadership & Trusted Advisor Frameworks: Position SE/SA and CSM as trusted advisors in Data & AI with frameworks for discovery, value mapping, demo to win, whiteboarding/workshopping, Quarter Business Reviews, Onboarding, and executive narrative. Field Readiness & Role Excellence: Drive readiness cadences, certifications, and on-the-job assessments that validate skills in data fabric, knowledge retrieval, model orchestration (open/closed LLMs & SLMs), and agentic design. Cross Functional Partnership: Collaborate with Product, Engineering, Sales Engineering, and Customer Success Leadership to turn new releases into field ready assets. Tooling & Automation: Leverage Uniphore's own platform and our enablement tech (Seismic, Synthesia, Articulate, Adobe) to personalize learning, capture telemetry, and embed AI agents in enablement workflows (content retrieval, demo assembly, call insights). Executive Communication: Provide crisp, data backed updates to GTM leadership on enablement outcomes; escalate blockers and align on priorities across business units. Responsibilities (Day-to-day) Develop and maintain enablement roadmaps for SE/SA & CSM roles; create content & programs that enable SE / SA to successfully discover, demo, architect, and solution for clients across our suite of products & solutions. Support Produce demo environments and multiagent scenarios that highlight security, governance, and composability; instrument usage and field feedback loops. Run readiness cycles-bootcamps, labs, and certifications-with measurable proficiency targets; report impact on pipeline velocity and technical win rates. Translate product updates into customer ready narratives and solution architectures; publish playbooks and “art of the possible” workshop materials. Qualifications Experience: 8-10+ years in technical enablement, Field Engineering, Solutions Architecture, or Learning & Enablement at scale-ideally in enterprise Data & AI, but experience with Enterprise Data Lakes / Warehouses, Hybrid Multi-Cloud / Hyperscale is also good as well. Industry Experience: across several industries: Finance, Insurance, High Tech, Telecommunications, & Business Services Technical depth: Handson expertise with AI/ML and cloud data stacks; familiarity with LLM/SLM governance, retrieval, and agent orchestration. Program design: Proven ability to simplify complex topics into role specific content, labs, and demos; track outcomes with clear success metrics. Influence & presence: Executive communication skills; ability to partner across Product, Engineering, GTM, and regional leaders. Location & Work Mode Based in Palo Alto / Bay Area, hybrid with 3 days per week in office; remote not accepted Hiring Range: The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************