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Unit manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical unit manager skills. We ranked the top skills for unit managers based on the percentage of resumes they appeared on. For example, 16.6% of unit manager resumes contained quality care as a skill. Continue reading to find out what skills a unit manager needs to be successful in the workplace.

15 unit manager skills for your resume and career

1. Quality Care

Here's how unit managers use quality care:

Developed and implemented Performance Improvement initiatives based on patient, identified risks, and quality care.
Collaborate effectively with colleagues to provide quality care.

2. Patients

Here's how unit managers use patients:

Identified patient service requirements by establishing personal rapport with potential and actual patients in a position to understand service requirements.
Registered Nurse o Responsible for delivering holistic care to a broad range of patients requiring telemetry and medical/surgical care.

3. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how unit managers use federal regulations:

Supervised overall performance of daily collection activities for assigned unit while ensuring compliance with corporate policy and state and federal regulations.
Assist the Director of Nursing with maintaining federal regulations and facility policy and procedures.

4. Resident Care

Here's how unit managers use resident care:

Conducted investigations to evaluate the effectiveness and quality of care received by residents; follow-up any complaints regarding resident care.
Recommended and implemented changes to the unit regarding assignment delegation and prioritization, resulting in higher standard of resident care.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how unit managers use customer service:

Lead a team of approximately 20 Consumer Customer Service/Collections associates, including day-to-day management, training, coaching and development.
Developed and implemented consistent business strategy and processes for Wireless Major Account Business Customers, providing balanced world-class customer service.

6. Compassion

Here's how unit managers use compassion:

Leveraged compassion in facilitating pain management and completing prescribed treatments including dosage changes and monitoring of effectiveness of prescribed medication.
Provided specialized age and cultural based nursing care with sensitivity and compassion.

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7. Rehabilitation

Here's how unit managers use rehabilitation:

Participated in preparation and successful rehabilitation specialty certification initiative.
Worked closely with Director of Nursing in facilitating and implementing prudent nursing care in a skilled nursing and rehabilitation environment.

8. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how unit managers use quality standards:

Provided feedback on individual performance using side-by-side, curbstone coaching and quality monitoring to meet business and quality standards.
Worked to assure quality standards, and maintain location profitability by reviewing daily model/pricing information and weekly reports.

9. Good Judgment

Here's how unit managers use good judgment:

Maintain the professionalism of the Health Care Center while demonstrating tact, discretion, and good judgment.
Responded to and directed care in emergency situations using good judgment and established policies and procedures.

10. Cleanliness

Here's how unit managers use cleanliness:

Inspected facility and restaurant machinery for cleanliness and efficiency 3.
Conducted weekly employee meetings, while motivating employees to exceed expectations in customer service, accuracy and cleanliness of the store.

11. Staff Development

Here's how unit managers use staff development:

Supervised daily operations of restaurant, including: inventory cash security, account reconciliations, inventory procurement, and staff development.
Mastered new programs and implemented strong problem-solving skills and background in staff development working with professional and non-professional staff.

12. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how unit managers use infection control:

Ensured that the dialysis department complied with hospital established policies, quality assurance programs safety and infection control policies and procedures.
Participated on the infection control committee and the quality assurance committee and organized action plans for quality improvement and customer service.

13. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how unit managers use direct supervision:

Provided direct supervision of the specialized residential housing unit for juvenile offenders that exhibit the most severe behavior.
Monitored progresses of staff under direct supervision and prepared performance evaluations.

14. Work Ethic

Here's how unit managers use work ethic:

Practiced strong work ethic and offered educated guidance by making self available to staff at all times.
Determined employee placement based on levels of development and work ethics.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how unit managers use payroll:

Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability and manage payroll matrix.
Monitored budget and daily productivity, participated in policy and procedure updates, produced payroll, and conducted chart audits/review.

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What skills help Unit Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on unit manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What unit manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young unit managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a unit manager stand out to employers?

Michael Kraten Ph.D.

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

What soft skills should all unit managers possess?

Ravi Nath Ph.D.

Professor, Creighton University

Good communication skills, both written and oral, always serve well. Unless a graduate is able to effectively communicate and share their ideas and thoughts with others, their technical skills alone will not be sufficient in having a rewarding professional career.
The ability to successfully adapt to changing environments is also pivotal as the half-life of technology is quickly shrinking.
I will also add "resiliency' to this list of soft skills. Recovering from setbacks and quickly getting back on your feet has become a mantra particularly in the tech fields such as MIS and Data Science.

Do you want to know more?

List of unit manager skills to add to your resume

The most important skills for a unit manager resume and required skills for a unit manager to have include:

Quality Care
Patients
Federal Regulations
Resident Care
Customer Service
Compassion
Rehabilitation
Quality Standards
Good Judgment
Cleanliness
Staff Development
Infection Control
Direct Supervision
Work Ethic
Payroll
QA
Disciplinary Actions

Dementia Care
Performance Appraisals
Direct Patient Care
Corrective Action
LTC
Performance Reviews
MDS
HR
Direct Reports
Discharge Planning
Performance Evaluations
Bed Facility
Process Improvement
Performance Management
IV
Physician Orders
Medicaid

Employee Selection
Medication Administration
Care Plan
State Regulations
Incident Reports
Senior Care
Catheter
Staff Training
Customer Complaints
Management System
Cash Control
Staff Education
Care Conferences
FDCPA
Alzheimer

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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