Unit secretary resume examples from 2025

Q: What are the responsibilities of a unit secretary?

The responsibilities of a unit secretary focus on customer interactions and managing patient information. A unit secretary manages the clerical tasks for a specific department or floor of a medical facility. Their work is similar to that of a receptionist or an administrative assistant.

Q: What is it like working as a unit secretary?

Working as a unit secretary involves a mixture of customer service, handling administrative tasks, and clerical skills. Whether in a hospital, a nursing home, or other healthcare facilities, the unit secretary is responsible for answering patient phone calls, scheduling appointments, and helping patients to prepare for upcoming medical procedures.

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Updated March 26, 2025

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Unit secretary resume

Virginia Foster

(690) 555-9636 | vfoster@example.com

New York, NY | 32255 E. Cedar St. - 64503

Work experience

2019 - Present
Unit Secretary, St. Mary's Hospital for Children - New York, NY
- Performed direct patient care based on age specific considerations in order to accomplish patient care goals.
- Input physician orders Scheduled outside referrals to specialist or other facilities and handle all managed care referrals
- Perform direct and indirect patient care services under the direct supervision of Registered Nurses.
- Chart preparation - Order entry - Paging between physicians - Processing charges for all procedures and tests.
- Transcribed physician orders, called consultations, and assisted physicians and nurses as needed.
2014 - 2019
Hospital Unit Clerk, Florida Hospital Ctr - Orlando, FL
- Identified, prioritize and transcibed all Physician orders.
- Will communicate to appropriate RN for any that need further review.
2012 - 2014
Admissions Clerk (Part-Time), Presbyterian Medical Services - Albuquerque, NM
- Entered and verified that all patient demographics.
- Assessed Emergency patient walk-ins for triage, gathered information and documentation, regarding illness and/or injury for emergency medical staff.
- Process patient care orders in Epic; assist during codes; order supplies/stock units; answer multi-line phone system.
- Key Accomplishments: Assigned appropriate ICD-9 diagnosis code(s) to accurately support the need for each physician service.

Skills

Fmla
Computer Programs
Emergency Room Patients
EMR
Chcs
Patient Data
Physician Orders
Office Machines
Patient Care
Patient Demographics

Education

Bachelor's Degree, Medical Assisting Services (2011 - 2014)
Pima Medical Institute
Albuquerque,

Unit secretary resume

Julia Myers

(610) 555-3558 | jmyers@example.com

Evansville, IN | 4652 S. Cedar Rd. - 58675

Work experience

2011 - Present
Unit Secretary, St. Mary's Hospital for Children - Evansville, IN
- Provided organizational, receptionist and clerical support to the patient care unit.
- Input physician orders, scheduled follow up appointments, and inventoried and ordered unit office supplies
- Developed and implemented hospital policies and procedures for documentation of patient telemetry information.
2004 - 2011
Division Secretary, Vatterott College - Des Moines, IA
- Manage all vacation calendars for 120 team members in Access database; Log all PTO days
- Received and screened visitors, answered and screened telephone calls and also handled general inquiries.
- Travel Logistics Management: Planned travel arrangements and reimbursement for executives and staff using Internet, SAP, and internal forms.
- Performed professional administrative tasks related to the implementation of policies and procedures.
2003 - 2004
Medical Record Assistant, Vatterott College - Des Moines, IA
- Managed transferred accounts made corrections with Plans, through Medicaid, Medicare Part D, and third parties insurances.
- Maintain routine inventory and stocking medical supplies and materials in exam rooms.
- Assist in the patient care including vital signs, ECG.
- Handle negotiations between different insurance companies for patients.
- Retrieved patient medical records from hospitals and labs.

Skills

Electronic Files
Database
Staff Members
Physician Orders
Clearance
RN
EMR
Order Entry
Scheduling Appointments
Travel Vouchers

Education

Some College Courses, Nursing Assistants (2003 - 2003)
Des Moines
Des Moines,

Unit secretary resume

Kelly Gomez

(360) 555-0170 | kgomez@example.com

Reading, PA | 58141 W. Evergreen St. - 11522

Work experience

2011 - Present
Unit Secretary, CNA Financial - Reading, PA
- scheduled appointments, assisted doctors, completed ADL books, work to provide safe patient care
- Complied with HIPPA by ensuring patient's privacy and protecting confidential information.
2010 - 2011
Clerical Secretary, University of California Press - San Bernardino, CA
- Planned, coordinated, and supported daily operational, executive, and administrative functions within dynamic, fast-paced environment.
- Prepared A/R and A/P billings and reports, posting customer payments, bank deposits, and wire transfers to accounting systems.
- Dispatch Process bank deposits from the previous day.
- Keyed and Verified information from cash batches into collections database and batch list database.
2008 - 2010
Receptionist/Billing Clerk (Part-Time), H&R Block - San Bernardino, CA
- Maintain security by following procedures and controlling access using a log book.
- Greet customers, check in for appointment, & update their information.
- Call insurance companies regarding any discrepancy in payments if necessary.

Skills

Patient Care
Phone Calls
Health Unit
Independent Living
Greeting Visitors
Outgoing Correspondence
Test Results
Office Machines
Icd-9
Medical Supplies

Education

Bachelor's Degree, Business (2007 - 2010)
California State University - San Bernardino
San Bernardino,

Unit secretary resume

Dennis Gray

(730) 555-6071 | dgray@example.com

Dayton, OH | 53939 E. Cedar Ln. - 91575

Work experience

2020 - Present
Unit Secretary, Miami Valley Hospital - Dayton, OH
- Mentored and educated other health unit coordinators and nursing staff as well as schooled physicians in use of Epic inpatient applications.
- Monitor and record all data pertaining to telemetry.
2016 - 2020
Unit Secretary, Good Samaritan - Dayton, OH
- Transcribe basic order sets and enter into Meditech.
- Operate independently within a busy Emergency Department.
- Coordinate clerical aspects and communication essential to patient care.
2014 - 2016
Unit Assistant, Greene Memorial Hospital - Wilberforce, OH
- Served as a communication liaison between administrators, nurses, physician, patient and other healthcare professionals.
- Managed clerical and patient care supply inventories.
- Assisted CNA's by accomplishing tasks that are non-clinical

Skills

ADL
Customer Service
Medical Records
Patient Care
Telephone Calls
Food Trays
Hippa
Personal Care
Staff Members
CNA

Education

Some College Courses, Nursing (2014 - 2014)
Central State University
Wilberforce,

Unit secretary resume

Cheryl Taylor

(800) 555-1887 | ctaylor@example.com

Chicago, IL | 94586 S. Cedar Rd. - 83220

Work experience

2019 - Present
Unit Secretary, State Farm - Chicago, IL
- Answered incoming telephone calls, greeted visitors, directed visitors, filed documents, copied, scanned, and faxed documents.
- Provided administrative and clerical support, such as word processing,records management, database administration, and dictation.
- Provide clerical services to the patient care unit.
2018 - 2019
Hospital Secretary, State Farm - Chicago, IL
- Provided secretarial support to five auto claims adjusters.
- Provide exceptional customer service and refer visitor and caller inquires to appropriate staff members.
- Handled Payments, Organized Files, Made Appointments, Bank Runs, Claims Reporting
- Answered a multi-line telephone and handled customer service matters.
- Arranged off site regional conferences and handled travel arrangements for all attendees.
2016 - 2018
Office Receptionist, Allstate - Northbrook, IL
- Worked as an office assistant and dealt with scheduling appointments and upselling products for my line of business.
- Provide front-desk representation, clerical support, and customer service for Allstate Insurance.
- support to agency staff by answering phones, taking messages, sorting files, and greeting visitors.
- Developed, organized, and maintained a variety of client-based and employee-based communication via internal and external Medicare websites.
- Set up and configure conference rooms as needed.

Skills

Customer Service
Medical Records
Pathology Slides
Office Procedures
Appropriate Personnel
Scheduling Appointments
Patient Reports
Fmla
Computer Programs
Bank Deposits

Education

Associate's Degree, Business (2014 - 2016)
University of Maryland - College Park
College Park,

How to write a unit secretary resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in unit secretary-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some unit secretary interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some unit secretary interviews.

Here are example skills to include in your “Area of Expertise” on a unit secretary resume:

Patients
Patient Care
Medical Terminology
Customer Service
Patient Charts
Physician Orders
Data Entry
Phone Calls
Rehabilitation
Clerical Support

Vital Signs
CPR
Transcription
EMR
Telephone Calls
Order Entry
Word Processing
Office Equipment
Computer System
Lab Results

Telemetry
Home Health
EKG
Scheduling Appointments
Compassion
Emergency Room
HIPAA
Test Results
ICU
Patient Data

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write unit secretary experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great unit secretary resumes:

Work history example #1

Unit Secretary

Organized the Monthly Status Meeting and navigated the flow of presentations throughout the meeting.
Searched and retrieved requested forms from form flow or the internet.
Answered incoming and interoffice lines, prepared/typed loan documents, correspondence, memos, boarding consumer/commercial loans and payroll.
Facilitated communication between staff, patients, families, and care providers.
Retained for personal action communications pertaining to administrative matters regarding policies and procedures.

Work history example #2

Unit Secretary

Virginia Hospital Center - Arlington

Managed and preformed the hearing screen program on all newborns born at this facility.
Facilitated communication within our unit, and with other relevant hospital units and ancillary services.
Reviewed patient information to determine normal and abnormal heart pattern.
Utilized IDX computerized registration and guarantor database.
Scanned external records into their internal Electronic Medical Record.

Work history example #3

Dental Assistant/Receptionist

Aspen Dental Management

Restructured and improved OSHA manual.
Prepared surgical notes, facilitated pre and post operative appointments for the patient.
Recorded pre-existing dental work and charted Aspen Dental symbols for treatment plans that needed to be completed.
Provided direct patient care in pediatric and general dentistry, periodontics and oral surgery
Assisted doctor with general chair side dentistry.

Work history example #4

Unit Secretary

Centra

Administered EKG tests when needed.
Used a tourniquet, gauze, and antiseptic to prepare patients for venipuncture sticks.
Reported concerns and changes to on-duty nurse.
Served as the communication link between staff, patients, visitors, service departments, and outside hospitals and agencies.
Acted as a liaison with internal and external contacts between hospital staff and patient.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from unit secretary resumes:

Bachelor's Degree in medical assisting services

Pima Medical Institute, Albuquerque, NM

2011 - 2014

Some College Courses in nursing assistants

Des Moines, Des Moines, IA

2003 - 2003

Highlight your unit secretary certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your unit secretary resume:

Certified Health Unit Coordinator
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Nationally Certified Medical Office Assistant (NCMOA)
Word 2010 Certification
Certified EKG Technician (CET)
Certified Clinical Medical Assistant (NHA)
Patient Care Technician
Registered Medical Assistant
Professional Legal Secretary (PLS)

Unit secretary resume FAQs

What are the responsibilities of a unit secretary?

What is it like working as a unit secretary?

Have more questions? See all answers to common office and administrative questions.

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Updated March 26, 2025

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