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Unit Secretary skills for your resume and career

Updated January 8, 2025
6 min read
Unit Secretary Example Skills
Below we've compiled a list of the most critical unit secretary skills. We ranked the top skills for unit secretaries based on the percentage of resumes they appeared on. For example, 24.8% of unit secretary resumes contained patients as a skill. Continue reading to find out what skills a unit secretary needs to be successful in the workplace.

15 unit secretary skills for your resume and career

1. Patients

Here's how unit secretaries use patients:
  • Performed daily unit rounding in patients rooms, reported any discrepancies to maintenance and housekeeping departments to maintain patient satisfaction.
  • Provided exceptional customer service while working with patients, providers and insurance companies to coordinate fertility benefits.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how unit secretaries use patient care:
  • Communicate effectively to optimize patient care, express positive customer relations and contribute to a supportive and cooperative working environment.
  • Balance residents accounts, handle correspondence and collaborate with various departments to ensure quality patient care delivery.

3. Medical Terminology

Here's how unit secretaries use medical terminology:
  • Perform various secretarial and clerical duties, utilizing knowledge of dialysis and medical terminology and by following company policies and procedure.
  • Transcribe physician's orders utilizing basic knowledge of anatomy and physiology, disease processes, medical terminology, and accepted abbreviations.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how unit secretaries use customer service:
  • Advanced hands-on technology training in customer service, experience providing superior customer service and work quality while demonstrating attention to detail.
  • Managed all administrative support duties, managed phone systems and provided direct customer service to visitors and other hospital personnel.

5. Patient Charts

Here's how unit secretaries use patient charts:
  • Initiated patient intake, collected critical medical history information, established and maintained patient charts.
  • Performed weekly audits on patient charts on assigned units to ensure documentation was accurately completed.

6. Physician Orders

Physician orders are an instruction or a set of instructions given to a patient by a doctor. This could range from being put on bedrest to being given a prescription to fill and take.

Here's how unit secretaries use physician orders:
  • Transcribed all physician orders accurately and promptly in accordance with hospital policies and entered confidential patient data and processed admissions/discharges of patients
  • Facilitated and coordinated physician orders, entered all appropriate nursing orders into Power Chart and maintained paper chart order.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how unit secretaries use data entry:
  • Collect confidential birth certificate information and complete data entry process with exact accuracy and timely submission to county.
  • Documented patient services, responded to administrative requests and ensured accuracy and thoroughness in data entry.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how unit secretaries use phone calls:
  • Facilitated phone calls to proper destinations Maintained unit inventory of stock and tracked equipment repairs by preparing requisitions,
  • Provide secretarial assistance, including answering phone calls, entering medical record information and filing.

9. Rehabilitation

Here's how unit secretaries use rehabilitation:
  • Copy Vocational Rehabilitation referral material.
  • Provided receptionist, secretarial, and unit operational duties for an intense outpatient mental health and rehabilitation unit.

10. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how unit secretaries use clerical support:
  • Provided communication and clerical support to patients and nursing staff to facilitate the effective operation of Labor and Delivery personnel.
  • Provide clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.

11. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how unit secretaries use vital signs:
  • Arranged hospital and laboratory services; Took medical histories and recorded vital signs; Prepared patients for examination
  • Provided specialized care for critically ill patients, monitored patient vital signs, and operated medical equipment.

12. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how unit secretaries use cpr:
  • Obtained and maintained CPR certification and associated education requirements for patient care.
  • Trained staff in CPR, First Aid, Dental Hygiene, hand washing, and health and child nutrition.

13. Transcription

Here's how unit secretaries use transcription:
  • Demonstrated diligent organization with transcription of physician orders, maintained medical record charts, entered patient labs.
  • Provided supply management, appointment scheduling, physician order transcription along with other administrative responsibilities.

14. EMR

Here's how unit secretaries use emr:
  • Transcribed physician orders and laboratory test and medications in the computerized EMR system
  • Worked with the EMR team in switching over to scanning in documents and patient's insurance cards and ID into EDM.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how unit secretaries use telephone calls:
  • Answered and directed telephone calls* Transcribed physician orders* Input and update data into various computer databases* Answered and attended to patient needs
  • Performed general receptionist/clerical duties: assisted visitors and patients, answered telephone calls, ordered and maintained supplies and equipment.
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List of unit secretary skills to add to your resume

Unit Secretary Skills

The most important skills for a unit secretary resume and required skills for a unit secretary to have include:

  • Patients
  • Patient Care
  • Medical Terminology
  • Customer Service
  • Patient Charts
  • Physician Orders
  • Data Entry
  • Phone Calls
  • Rehabilitation
  • Clerical Support
  • Vital Signs
  • CPR
  • Transcription
  • EMR
  • Telephone Calls
  • Order Entry
  • Word Processing
  • Office Equipment
  • Computer System
  • Lab Results
  • Telemetry
  • Home Health
  • EKG
  • Scheduling Appointments
  • Compassion
  • Emergency Room
  • HIPAA
  • Test Results
  • ICU
  • Patient Data
  • Patient Charges
  • Patient Admissions
  • Diagnostic Tests
  • Patient Rooms
  • Front Desk
  • Arrhythmia
  • Patient Calls
  • Hippa
  • Provide Clerical Support
  • Meditech
  • Blood Pressure
  • Transcribing
  • Direct Calls
  • Medical Orders
  • Medical Charts
  • Patient Transfers
  • Doctors Orders
  • DR
  • Patient Orders

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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