Dispatcher
United Data Technologies job in Miramar, FL
UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security and software and IT as a service. The company also provides technical, professional and managed services. This is a full-time role and we offer our team the flexibility of a hybrid work schedule.
This position is located on-site in Miramar, Florida.
Dispatcher
The mission of the Help Desk Dispatcher will serve as the single point of contact for customers and as responsible for the coordination of all IT support groups to ensure maximum utilization of resources by scheduling internal and field technical resources on the ConnectWise dispatch portal.
Responsibilities:
Ensure requests are routed/escalated to the proper resource in a consistent manner
Pre-process service requests as they arrive through email, manual entry, or direct customer input
Monitor resource schedules to ensure prompt time entry on service requests
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Provide accurate thorough answers in a timely manner to customer inquiries
Fast turnaround of customer requests
Works with clients/vendors to resolve technical problems in the most effective and expeditious manner
Improve customer service, perception, and satisfaction to internal end users
Improve usage and increase productivity of IT support resources
Perform escalations of service requests that cannot be scheduled within agreed service levels
Responsible for entering time and expenses in ConnectWise as it occurs
Generate daily tickets into ConnectWise documenting of all support activities including resolutions and escalations
Password resets and unlock accounts in Active Directory and applications.
Level-One technical support as necessary
Additional Responsibilities as requested by management
Education/Experience:
HS diploma or equivalent required.
Specialized IT skill training/certification such as A+ Certification preferred
Experience in Help Desk Administration
Required Knowledge, Skills, & Abilities:
Knowledge of Active Directory
Knowledge of basic computer and operating systems
Ability to be a team player and communicate effectively
Ability to understand processes in ConnectWise by completing assigned training materials and blueprints in the ConnectWise University
Ability and willingness to work multiple shifts including overnight and/or weekend shifts.
Ability to quickly learn new applications
Ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service requests
Self-motivated with the ability to work in a fast-moving environment
Strong verbal and written communication skills in the English language with Bilingual (Spanish or Portuguese) preferred
What UDT offers you
Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.
Auto-ApplyMaterial Handler (TN) - 3rd Shift
Portland, TN job
The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.
The Material Handler, who works under the direction of the Production Supervisor, is responsible for moving, handling, inspecting, preparing and packing product.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Operate fork lift trucks.
Remove materials from warehouse racks using lot control and FIFO control as directed.
Prepare and place material boxes for Assembler's access.
Load conveyors with empty trays and remove completed trays.
Inspect and palletize completed trays.
Remove kit pallets, shrink wrap and store in designated location.
Maintain production line flow by providing constant flow of material to line.
Requirements:
Minimum 12 months of forklift operation and related experience.
High school diploma or equivalent preferred; equivalent relevant experience may be considered
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
Learn more about U.S. Tsubaki at: *************************
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PId81109c2103e-37***********9
Injection Molding Team Lead (TN) - 2nd Shift
Portland, TN job
The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.
The Team Lead, who reports to the Production Supervisor, leads an assigned production team.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Communicate effectively, clearly and concisely, both orally and in writing with supervisors, team members and other departments.
Provide direction and delegate assignments to team members in order to meet requirements. Monitor machines, daily production and WIP to communicate any issues or problems that affect productivity to supervision/management. These can include: machines down; scheduling issues; anything that can cause a customer shipment being missed; and anticipating problems and taking appropriate action
Assist in troubleshooting and repair of machine issues.
Assist with the weekly cycle count program and location counts. Ensure these are done correctly and on time.
Monitor Fork Truck drivers to ensure they are scanning material to correct locations to prevent inventory issues.
Write up and submit service requests/work orders.
Assist in quality investigations.
Assist operators in non-conformance issues and write up NC's in IQS.
Evaluate operator skills on an ongoing basis and communicate training needs to supervision/management.
Train operators.
Conduct audits and layered process audits of machines/processes as requested or scheduled. Ensure all forms and documents are being completed correctly and on a time.
Ensure posted documents are subject to proper document control. (No reference only paperwork allowed.)
Maintain safety practices including monitoring employees to ensure: appropriate footwear and protective eyewear are worn; other area specific protective gear is utilized; safe operation of fork trucks or other moving equipment, wearing seatbelts as appropriate, etc.; and communicating awareness of construction or repairs (non-routine work) by maintenance or outside vendors in the department
Ensure daily 5S activities are maintained: parts picked up off the floor; loose parts removed from machines; and all areas are clean, neat and organized.
Set an attendance example for other employees. Poor attendance can be reason for removal from group leader/team lead status.
Deliver shift to shift handoff with incoming supervisor/GL's.
These responsibilities are in addition to any existing skill matrixes or other tasks as directed by supervisor/management.
Requirements:
High school diploma or equivalent preferred; equivalent relevant experience may be considered.
Minimum 12 months of related experience.
Good verbal and written communication skills.
Must have basic computer skills, math skills and the ability to read and comprehend written instructions.
Must also have knowledge of 5S, knowledge of equipment, processes and basic troubleshooting skills.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
Learn more about U.S. Tsubaki at: *************************
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PI45bc6b0890ae-37***********0
IT Technician / IT Field Technician --- ( 100 % Onsite ) ----Locals ONLY
Pensacola, FL job
BEST BILL RATE ---- PLEASE CALL AT ************ DIRECTLY
NO THIRD PARTIES CALL
US citizens ONLY
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma - **********
Email: ************************************* // **********
Desktop Support Technician / IT Technician
100 % Onsite - Pensacola, FL
Duration : Long term ongoing with no end date
- Requires frequent overtime and late-night work, particularly during peak periods or tight project deadlines.
- Standard work schedule is Monday through Friday, onsite. However, project assignments may require work on weekends and holidays, depending on operational needs.
- Must possess a valid REAL ID-compliant driver's license or equivalent form of federally accepted identification.
- Ability to lift 50 pounds and move equipment.
- Ability to crawl and work under office desks and furniture
- Ability to work after hours as needed
- Experience with
• Virtual Desktop Environments
• Large scale hardware deployments
• Microsoft 365 project
• IT Asset Management
Please send qualified resumes directly to :
************************************* // **********
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
**********
Email: ************************************* // **********
Bilingual Corrections Case Manager
Miami, FL job
ESSENTIAL FUNCTIONS
Being thoroughly familiar and executing all policies outlined in the federal F.B.O.P. Statement of Work.
Completing with residents and individualized reentry plan
Providing case management reviews of reentry plan for a full caseload of RRC inmates/residents.
Developing and utilizing a network of community resources to assist inmates/residents in their re-integration into the community.
Checking Veritracks for those on HC
Communicating with federal officials and community resources on behalf of inmates/residents.
Conducting program orientation with new arrivals and their family when applicable.
Preparing and maintaining all appropriate paperwork such as reentry plans, progress and case notes, contact logs, terminal reports, monthly reports, special incidents, employment verification and release plans.
Monitoring a resident's progress to assist in reintegration through home visits and home confinement.
Maintaining a resident's file up to date with all required paperwork to include legal, financial, passes and case notes.
Conducting field work as assigned to verify inmates employment and residence.
Conducting monthly paycheck verifications for each inmate/resident.
Ensuring subsistence is properly collected and billing turned in each week and tracking payments. Turning in rent logs.
Collecting client subsistence.
Being involved in the discipline process: reporting, investigating, conduct hearings for inmates.
Completing assignments in a timely manner to include report.
Updating Emergency list on a weekly basis
Attend staff meetings and Case Manager meetings monthly.
Possess and maintain CPR/First Aid Certification.
Perform other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Four-year degree in a social, human services, criminal justice or behavioral science program from accredited college or university. A minimum of one year of experience working in human services, corrections, or community-based services. Work experience may be substituted for academic studies exchange one year of work experience in a related field for one year of academic education. Total work experience needed in lieu of the combination of education and work experience is five years.
LANGUAGE SKILLS: Ability to read, write and speak in English; Spanish (or other languages) helpful. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS AND ABILITIES: Computer Skills: word processing and spread sheets; other company specific software; detail-oriented, thorough, accurate, diligent, reputable; meets deadlines and follows good business practices.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIROMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Type: Full-time
Work Location: In person
Exciting Opportunity for a Skilled Controller at a Leading Manufacturing Firm Our Client, a rapidly expanding manufacturer specialising in aerospace and defence industries, is looking to recruit an experienced Controller to join their dynamic team. Renowned for fostering a culture of innovation and growth, they offer a collaborative environment where finance professionals can make a significant impact and drive strategic success. This is a fantastic opportunity to lead core financial operations within a forward-thinking organisation committed to excellence.
Role Overview
In response to continued growth and strategic initiatives, our Client is seeking a talented Controller to oversee their financial and accounting functions. This pivotal leadership position is designed for a experienced finance professional who can shape the company's financial health while supporting operational objectives. The ideal candidate will bring both technical prowess and strategic insight to ensure robust financial management within a fast-paced manufacturing setting.
Key Responsibilities
Lead and manage all essential accounting functions including accounts payable, receivable, payroll, cash management, and general ledger activities
Oversee the monthly, quarterly, and annual close processes, ensuring accurate and compliant financial statements in accordance with GAAP
Provide comprehensive analysis of financial statements, including balance sheets, income statements, and cash flows to inform business decisions
Drive cost accounting initiatives, inventory accuracy, and margin analysis; collaborate across departments to enhance ERP data accuracy, cycle counts, and scrap reduction strategies
Manage cash flow forecasting, banking relations, and borrowing base reporting to support liquidity needs
Lead the budgeting, forecasting, and variance analysis processes, advising leadership on operational and strategic planning
Coordinate external audits, ensuring compliance with all regulatory requirements including GAAP and ITAR
Support tax planning, compliance, and liaise with external advisors as needed
Identify and implement process improvements across accounting, reporting, and ERP workflows to optimise efficiency
Monitor key financial metrics, providing actionable insights and recommendations to drive performance and growth
Assist in capital investment evaluations, pricing strategies, and long-term planning discussions
Present financial insights and forecasts directly to executive leadership, supporting strategic decision-making
Essential Skills & Experience
Proven experience as a financial leader within a manufacturing environment, with a minimum of 8-12 years in progressive roles
Demonstrable expertise in GAAP, cost accounting, inventory management, and financial compliance standards
Hands-on experience with ERP systems such as Acumatica, NetSuite, SAP, or Infor
Strong analytical skills with advanced proficiency in Excel and financial modeling techniques
U.S. citizenship is essential due to aerospace and defence regulatory requirements
Excellent leadership capabilities with a results-driven approach and a focus on continuous improvement
Strong communication skills, with the ability to present complex financial data clearly and persuasively to senior stakeholders
Desirable Skills & Experience
Prior experience working within heavily regulated sectors such as aerospace or defence
Familiarity with ITAR compliance and related regulatory frameworks
Experience in strategic planning and long-term financial growth management
Proactive mindset with a focus on process optimisation and operational efficiency
How to Apply
If you possess the relevant expertise and are excited about making a meaningful contribution to a pioneering manufacturing organisation, we invite you to submit your CV for consideration. Join a company that values innovation, detailed financial stewardship, and leadership-your next career move awaits.
Design Consultant
Florida job
Employment Type: Full-Time (Commission Only)
A long-standing leader in custom closets and storage design is seeking a motivated and experienced Design Consultant to join the team. This opportunity is ideal for sales professionals who value flexibility, independence, and uncapped earning potential. You'll meet clients in their homes, design personalized storage solutions using 3D design software, and manage the process from concept through installation.
Why This Opportunity Stands Out
💰 Up to 13% commission on self-generated sales + monthly bonuses
🌟 Expected annual earnings: $50K - $120K+
🎓 Paid training included
💼 Competitive pricing that makes selling easier
🤖 AI-powered tools to improve efficiency and increase close rates
🏡 No showroom hours or fixed schedule-work mainly from home or at client appointments
🎯 Consistent, high-quality leads provided
🏆 Top performers have earned over $4,000/month in bonuses
⭐ A strong reputation for quality and customer satisfaction
What You'll Need
In-home or face-to-face sales experience (required)
Strong communication and computer skills
Reliable transportation
A driven, self-motivated attitude and willingness to learn
Experience in luxury sales or luxury hospitality is a plus
Must live in Broward County
Part-time not permitted
Compensation & Benefits
💵 Commission-based: Up to 13% + monthly bonuses
🏥 Health benefits
🎓 Paid training during ramp-up
🔓 Uncapped earning potential
Own your time. Own your income. Own your growth.
If you're ready to elevate your sales career, apply today!
Patient Experience Representative
Cutler Bay, FL job
Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.
We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.
If you share these beliefs and want to join us to make a difference, please take some time to read the post below.
REESPONSIBILITIES:
The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.
Essential Functions:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party.
Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc.
Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served.
Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client.
Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc.
Education and/ or Experience:
High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred.
Ability to work on word processing/internet software is needed for this position.
Bilingual : English / Spanish
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Life insurance
Vision insurance
Work Location: In person
Tensioner Technician I (TN) - 3rd Shift
Portland, TN job
The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.
The Tensioner Technician I will maintain the basic daily operation of the primary tensioner machine(s). This position will ensure the machine is making a quality part while meeting the desired productivity rate.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Maintain tensioner machining equipment example: tooling adjustment, presetting, and pm etc.
Ability to troubleshoot basic machine issues
Maintain quality of the parts
Ability to check parts to meet quality standard
Ability to read small quality testing equipment example: calipers, mics, microscope, etc.
Ability to read a part print.
Ability to run one line at a time
Requirements:
High school diploma or equivalent preferred; equivalent relevant experience may be considered
Zero to two years related experience.
Basic Computer Skills
5s experience
Basic problem solving or troubleshooting skills
Ability to work with a team.
Ability to run up to 4 lines.
Position require excellent planning and organizational skills, extreme attention to details and significant computer skills.
Position requires weekends as needed with 24-hour notice.
Learn more about U.S. Tsubaki at: *************************
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer-Minorities/Females/Veterans/Disability
PM21
PI374d69e96d21-37***********0
Licensed Behavioral Therapist( LCSW,LMHC)Bilingual
Miami, FL job
Summary of Responsibilities
A Behavioral Health Practitioner (BHP) works under the direction and supervision of a Clinical Manager, providing community-based behavioral health services to individuals with psychiatric illness, substance use issues and/or co-occurring disorders. The BHP must be open and willing to work with culturally and gender diverse groups and individuals to facilitate goals of self-efficacy. This position requires a high degree of self-initiative and motivation. The schedule is flexible, as determined by the person served' s needs and may include early morning, evening or weekend appointments. The position may involve services provided in the designated BHS clinic, driving to persons served homes or various locations within the community where services are provided (if services are offered on-site according to the program and funding source.) It may include telehealth services utilizing both audio and visual communication with individuals. BHPs provide individual, family and group counseling, crisis intervention, conflict resolution, initial assessments to determine level of care, treatment planning, case presentations, presenting psychoeducational information to individuals regarding diagnosis, symptoms, medications, relapse prevention and safety planning. The BHP provides services to both children and adults. The position also includes participating in multidisciplinary case conferences and supervision, treatment plan reviews, developing aftercare treatment and all required documentation utilizing Collaborative Documentation.
Essential Duties and Responsibilities
•Primary focus is on providing comprehensive clinical services and therapy which includes biopsychosocial assessments, screening and placement for level of care, diagnosis, individual psychotherapy, group therapy, family therapy, brief interventions utilizing evidence-based care and tools and educational counseling services to a caseload of person's served consisting of adults and children.
•Community- based mental health services which includes services in the persons served home, school or community location in addition to office and telehealth clinical services.
•BHP Licensed Psychotherapists are expected to complete the Certificate of Professional Initiating Involuntary Examination form for any individual meeting Baker Act criteria in their presence.
•BHPs and mandatory providers are expected to adhere to all Florida mandatory reporting laws in addition to but not limited to child abuse and elderly abuse.
•Complete all required documentation utilizing Collaborative Documentation and all agency formats/standards
•Maintain on-going relationships with community agencies and function as a liaison with identified individuals/organizations
•Participate in community education/activities program presentations as required
JOB DESCRIPTION
•Participate in on-going improvement and utilization review activities as well as BHS scheduled training, meetings, and clinical supervision sessions
•Adhere to training requirements of BHS
•Utilize the current data/clinical computer program (Electronic Health Records System) necessary to perform billing and clinical documentation
•Provide services that are medically/clinically necessary
•Continually assess for potential risk of crisis, suicide, self-harm and/or homicide.
•Collaborate with individual on a clinically appropriate safety plan
•Collaborates with other providers on the person's served integrated team other treatment team members regarding person's served progress and needs.
•Prepare and works with the person served in transition/discharge planning and relapse prevention
•Follow instructions regarding limitation for services brought by utilization management (UM Department)
•Adhere to the high standards of health care ethics and quality within this professional field, strictly following agency rules and protocols as well as established regulations.
•Attend and participate in supervision sessions as scheduled; applying evidenced-based practices that are embraced by BHS Behavioral Health Practice Guidelines.
•Always maintain professionalism, including professional behavior and attire
•Meet all deadlines including but not limited to schedules, documentation and timesheets
•Performs with excellent people skills by offering requested information, orientation and/or support to the person served in a caring and respectful attitude.
•Adhere to all BHS incident reporting and policies.
Qualification Required for BHP Level 1
Licensed Practitioner of the Healing Arts or BHP Licensed includes any of the following:
1.Marriage and family therapists licensed in accordance with Chapter 491, F.S.
2.Clinical social workers licensed in accordance with Chapter 491, F.S
3.Mental health counselors, licensed in accordance with Chapter 491, F.S.
4.Psychologists licensed in accordance with Chapter 490, F.S.
SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read, write and speak in English. Bi-lingual candidates are preferred/helpful. Must be able to read and comprehend simple instructions, short correspondence, and memorandums. Agility to effectively communicate information both orally and written on one-to-one and small group situations to person's served and other employees.
Job Type: Full-time
Pay: $80,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Work Location: In person
Development Associate
Orlando, FL job
Development Associate | Real Estate Development & Investment
The Opportunity: Full-Cycle Development Impact
Are you looking to go beyond the spreadsheet and get onto the front lines of real estate development? We are seeking a high-energy, analytical Development Associate to join our Orlando-based team.
In this role, you won't just be a "cog in the machine." You will be deeply involved in every step of the development lifecycle-from the initial spark of a deal to the final stabilization of a world-class logistics asset. We blend "old school" industry relationships with "new school" data science to dominate the logistics market across the Southwest and Southeast. If you are a self-starter who thrives on market reconnaissance, complex underwriting, and seeing a project come to life, this is your next career move.
What You'll Do: From Sourcing to Stabilization
Market Architecture: Drive deal flow by building deep relationships with the brokerage community. You'll be the "boots on the ground," gathering market intel to find the next big opportunity.
The Quantitative Edge: Lead the underwriting process for development and value-add acquisitions. You'll master Excel and Argus to create pro-forma cash flows, sensitivity analyses, and investment recommendations.
Strategic Storytelling: Compile high-level Investment Committee Memoranda that outline the merit, risks, and market "color" of potential multi-million dollar transactions.
Due Diligence & Execution: Navigate the complexities of entitlements, site planning, and risk mitigation. You will collaborate with construction teams to ensure projects remain on budget and on schedule.
Capital & Leasing: Support the sourcing of construction financing and work alongside partners to drive the lease-up of new projects, ensuring long-term value creation.
Who You Are
Analytical & Detailed: You have a "numbers first" mindset and a mastery of Excel. You see the story behind the data and have a high degree of accuracy in your work.
A Natural Connector: You enjoy the "hunt" of networking and can build rapport with brokers, vendors, and partners with ease.
The "Full-Cycle" Mindset: You are eager to learn the entire business, from site planning and construction draws to financing and leasing.
Grit & Optimism: You are a self-starter who can multi-task in a fast-paced environment and maintain a positive, team-oriented attitude even when deals get complex.
Qualifications
Education: Bachelor's degree required (Real Estate, Finance, or Business preferred).
Experience: Demonstrated interest or experience in real estate development and investment.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); Argus experience is a significant plus.
Mobility: Willingness to travel for market reconnaissance and industry events.
Why Join Us?
We are a premier logistics developer and acquirer committed to achieving superior risk-adjusted returns through a unique combination of experience and data-driven insights. We offer a collaborative environment where your contributions directly impact our growth and the communities we serve.
Are you ready to build the future of logistics?
Outside Sales Representative
Tampa, FL job
🚧 Now Hiring: Sales Professional - Ready-Mix Concrete 🚧
I'm currently partnering with one of Florida's leading ready-mix concrete producers to hire a high-performing Sales professional for their growing team in Tampa.
This role focuses on managing and developing a large, established portfolio of accounts within the construction and ready-mix concrete market. You'll play a key role in driving revenue growth, strengthening customer relationships, and expanding the company's market presence.
Key Responsibilities
Oversee and grow an existing portfolio of accounts across the construction market
Develop and execute strategic sales plans to increase revenue and market share
Build long-term relationships with contractors, developers, and key stakeholders
Identify new business opportunities and upsell within existing accounts
Collaborate with internal teams to ensure seamless project execution
What They're Looking For
Construction-related experience (sales or operational backgrounds considered)
A strategic, commercially focused mindset
Degree required
Strong communication, negotiation, and relationship-building skills
Ambition and capability to progress into senior sales or leadership roles
What's On Offer
Join an actively growing organization with clear scope for promotion and career advancement
Highly competitive compensation package
20% bonus, consistently paid out
Company vehicle included
📩 Interested in learning more?
Reach out to me directly on either:
Cell: ************
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IT Asset Management Specialist
Heathrow, FL job
The IT Asset Management Specialist will oversee the end-to-end lifecycle of all IT hardware and related accessories. This role manages the Asset Depot and serves as the primary point of contact for all IT asset requests, working closely with IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering. The specialist ensures timely asset deployment, accurate tracking, lifecycle governance, and compliance with audit and financial requirements.
Key Responsibilities
1. End User Asset Services (Daily)
Process ServiceNow tickets including:
New hire deployments
Device changes
Break/fix replacements
Accessory requests
Maintain accurate and timely updates in CMDB
Coordinate imaging, configuration, and troubleshooting with L1/L2 teams
2. Asset Lifecycle Management (Weekly/Monthly)
Manage the 5-year refresh cycle (4 years in warranty + 1 year out of warranty)
Handle asset recoveries for terminations, refreshes, and repairs
Oversee cleaning, sanitization, redeployment, retirement, and disposal
Maintain lifecycle accuracy in ServiceNow
3. Inventory & Procurement Management (Ongoing)
Monitor inventory of laptops, desktops, peripherals, and accessories
Place timely orders based on vendor lead times
Track and reconcile all stock movement
Coordinate with Endpoint Engineering for approved models and configurations
Support vendor management, warranty escalations, and review meetings
4. Reporting, Compliance & Governance (Weekly/Monthly)
Create and maintain BO reports, lifecycle dashboards, and audit/financial reports
Provide asset utilization insights and refresh planning updates to leadership
Ensure compliance with ITIL, SOX, and internal governance
Performance Expectations
Meet all ServiceNow SLAs (priority: new hires, break/fix, accessories)
Maintain >95% CMDB accuracy
Ensure inventory forecasting supports 6-12 months of demand
Deliver weekly lifecycle data and monthly executive reports
Collaborate effectively with IT L1, L2, and Endpoint Engineering teams
Required Skills & Competencies
Experience in IT Hardware Asset Management in enterprise environments
Strong organizational and multitasking skills
Proficiency with ServiceNow (Asset/CMDB), Excel, and business reporting tools
Vendor and procurement management experience
Strong written and verbal communication skills
Familiarity with Intune and JAMF is preferred
Education & Certifications
Bachelor's degree in IT, Computer Science, Information Systems, Business, Finance, or equivalent experience
Preferred (not required):
CITAM
CSAM
ITIL Certification
Salesforce Project Manager (On-site)
Tallahassee, FL job
Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title: Salesforce Project Manager | Location: Tallahassee, FL | Duration: Long-Term
Required Skills and Experience
8+ years as a Project Manager delivering enterprise IT/CRM programs.
3+ years hands-on experience managing Salesforce enterprise projects.
Proven track record of writing, implementing, and governing policies and procedures in an enterprise environment.
Strong command of Agile/Scrum and Waterfall; experience operating within PMO frameworks.
Working knowledge of Salesforce configuration and architecture, integrations (APIs/Middleware), environments, and deployment tools (Change Sets, CI/CD).
Familiarity with multiple Salesforce Clouds and AppExchange solutions.
Primary Responsibilities
Lead end-to-end delivery of Salesforce programs (Sales, Service, Marketing, Experience Cloud, Platform) across multiple business units.
Create and maintain Project Governance plans, RAID logs, Change Control procedures, and stage gates aligned to PMO standards.
Define and enforce SDLC and release management policies (Dev, QA, UAT, Prod), including deployment checklists, back-out plans, and release calendars.
Establish and maintain data governance and security procedures (roles/profiles, SSO, sharing rules, audit trails).
Author and regularly update policies, procedures, playbooks, and RACI.
Requirements management, approvals, and versioning.
Change management (CAB, impact assessment, rollback)
Vendor management and third-party integration standards.
Testing standards (functional, regression, performance, UAT sign off)
Documentation standards (BRD, FSD, Config docs, Test plans, Release notes)
Ensure alignment with compliance requirements (e.g., GDPR/CCPA, SOX if applicable) and organizational risk frameworks.
Conduct training and enablement sessions to embed new procedures across business and technology teams.
Serve as the primary point of contact for business stakeholders, PMO, architects, admins, developers, QA, and vendors.
Facilitate roadmap planning, sprint ceremonies, and executive steering meetings; produce clear and concise status reports, KPIs, and dashboards.
Implement post implementation reviews and lessons learned, updating policies and procedures accordingly.
Champion process improvements, automation opportunities, and Salesforce best practices.
Certification
Salesforce: Administrator (ADM 201), Platform App Builder, or relevant Cloud certifications. (Preferred)
Project/Agile: PMP, PRINCE2, CSM/PMI ACP. (Preferred)
Governance/Compliance (nice to have): ITIL Foundation, COBIT, or Data Privacy certifications. (Preferred)
Education
Bachelors degree in Information Technology, Computer Science, Business, or related field.
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
Stockroom Clerk-- KUMDC5680072
Orlando, FL job
Duration: 06 Months (Temp to Perm)
Client: One of the largest Aerospace and Defense companies in the US
We are looking for a Stockroom Clerk who will be responsible for assisting in a variety of warehouse duties, including shipping and receiving, kitting, stock pulls, PO receipts, stock purges, cycle counts, min/max maintenance and other duties related to warehouse maintenance.
Duties:
Provide customer service to various users of warehouse assets including work order closure, filling of back orders and researching transaction history.
Responsible for the cleaning process prior to part/kit issue.
Receive packages from several carriers on a daily basis.
Ensure accuracy of the receipt by matching Stockroom receiving documentation vs. the packing slips.
Assist in maintaining adequate inventory levels.
Assist employees at the stockroom counter.
Pull kits to support manufacturing activities.
Perform ongoing cycle counts and resolution of discrepancies.
Maintain min/max on various hardware and supply items.
Understand and follow stockroom processes and procedures.
Visually inspect and count all incoming components.
Ensure components supplied, match the P.O. and packing slips.
Understand and apply cleaning process as outlined in procedures.
Do shipping documentation for production and RMA units.
Utilize various carriers to perform shipping function (FedEx, UPS etc).
Understand implications of material shortages that may affect production.
Create jobs for rework, RTV, purge or other special requirements.
Resolve inventory transaction issues & kanban reconciliation.
Qualifications:
High School Diploma or GED.
A Minimum of 3 years experience with warehouse duties.
A Minimum of 3 years experience with inventory.
A Minimum of 3 years experience with order pulling, shipping and receiving.
Preferred Qualifications:
ERP Cost Point Deltek knowledge.
Previous experience with a Department of Defense (DoD) contractor.
Product Owner
Knoxville, TN job
Job Title: Product Owner
Duration: 12+ months
JD:
The Product Owner is a member of the IT Development Team and has accountability for the technology landscape within all of client's store concepts. Primary responsibilities will be focused on executing on the roadmap, ensuring that the team is leveraging the capabilities of the technology, driving innovation, and ensuring the overall user experience is aligned and integrated with the IT and business strategy and requirements. The scope for this role includes all technology within the four walls of the store including POS, RFID, SFS, BOPIS, traffic counters and camera systems.
Primary Responsibilities
Responsible for defining and owning Retail capabilities in alignment with business partners and IT strategies
Responsible for mapping end-to-end business processes to solution capabilities across COEs and coordinating with peer Product Owners.
Owns and maintains a capability catalog for the Retail Technology Capability Group
Executes against the IT and Retail Roadmap aligned to business objectives and IT strategies
Proactively communicates the capability roadmap and IT strategies to all key stakeholders, and other IT CoE's
Accountable to facilitate solution design & drive delivery (cost, schedule, scope), including mitigation of risks and issues, to be aligned with business objectives
Manages solutions, continuous improvement, and capability development alignment with overall IT strategies for the Retail Technology Capability Group
Validates that the solution design meets the business objectives
Delivers with a focus on enhancing the customer experience
Maximizes the value of tools and applications available to deliver business value continually looking for opportunities for improvements
Owns day to day Retail Technology vendor relationships and builds strong partnerships. Is able to manage multiple vendor relationships to ensure the best performance and financial return.
Stays current with vendor product roadmaps, industry best practices, and impact to Client's technology landscape
Manage supportability of solutions including integrity of upgrade path
Collaborates across CoE's to support alignment, prioritization, planning, dependencies, resource allocation and prioritization
Operates with an All For One approach to achieving priorities
Maintains current knowledge of industry best practices, emerging and new innovation within the Retail Technology Space. Has the ability to apply these in the service of the company's key business goals.
Develop and leverage strong vendor partnerships, with approved vendors, in alignment with IT objectives
Qualifications
3 or more years of Product Ownership experience in Retail Technology solution delivery, leading technical teams/vendors and achieving timely and effective results through others, both internal and external to the organization.
Able to work collaboratively with diverse stakeholders, communicate the IT vision and strategy, and build consensus around key initiatives and projects.
Able to communicate and work collaboratively with diverse leaders, across all levels of the organization, and build consensus around key initiatives and projects.
Possesses interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Comfortable with ambiguity; can handle the unexpected with flexibility.
A team player who favors collaborative approaches when working with internal and external partners.
Proven ability to build trust with others through a commitment to the highest ethical and professional standards.
Knowledge of Retail Technology solutions; able to select and integrate the most appropriate technologies to support the business.
Demonstrated ability to design and implement comprehensive solutions
Outstanding organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Display professionalism and good judgment.
The delivery role includes the required skills - budgeting, scheduling, and vendor management
Bachelor's degree required; technology disciplines preferred
Software Development Lead
Alafaya, FL job
LinTech Global Inc. is recruiting for a Software Development Lead to support our contract at PEO STRI in Orlando, Florida.
ONLY CANDIDATES WITH ACTIVE DoD CLEARANCES WILL BE CONSIDERED
THIS ROLE WILL REQUIRE ONSITE WORK
Position Overview:
The Software Development Lead will lead our team of developers in designing, developing, and implementing software solutions using Power Platform, and other technologies.
This role will require a strong technical background, with hands-on experience in software development, as well as excellent leadership and communication skills.
The ideal candidate will have experience in managing Agile teams, with a focus on delivering high-quality software solutions that meet business requirements.
Responsibilities:
Lead the development team in designing, developing, and implementing software solutions using Power Platform, and other technologies.
Collaborate with cross-functional teams, including Network and Server admins, to ensure seamless integration of software solutions with existing infrastructure.
Develop and maintain technical documentation, including architecture diagrams, design patterns, and coding guidelines.
Manage and prioritize project backlogs, ensuring timely delivery of software solutions that meet business requirements.
Ensure compliance with security guidelines, including STIGs, and collaborate with development staff to determine and manage best practices, design patterns, coding guidelines, and security guidelines.
Provide technical guidance and oversight to development staff, including code reviews and mentoring.
Develop and maintain reports, dashboards, and UI pages using ServiceNow and Power BI.
Configure and manage outbound REST API and OAuth configurations.
Manage roles and group configurations, ensuring best practices and security guidelines are followed.
Lead and mentor a team of developers with limited experience in Power Apps, providing guidance and training to help them develop their skills.
Design, develop, and deploy custom business applications using Power Apps canvas apps, model-driven apps, and portals.
Integrate Power Apps with various data sources, including SharePoint, SQL Server, and other APIs.
Develop and implement Power Automate workflows, including triggers, actions, and conditions.
Create and manage Power BI reports, including data modeling, visualization, and dashboards.
Required Qualifications:
Secret Clearence
Security + certification
Experience with Power Automate, Power Apps, Power BI, and other Power Platform tools.
Bachelor's degree in computer science, Information Technology, or related field or 3-5 years of experience with Power Platform.
Excellent communication and leadership skills, with experience in managing cross-functional teams.
Ability to communicate technical concepts to non-technical stakeholders, including Network and Server admins.
Knowledge of MS Power Apps, with experience in designing, developing, and deploying custom business applications.
Knowledge of SharePoint List and Permission management, as well as Microsoft 365, including Forms and app integration.
Preferred Qualifications:
Experience with Agile methodology, with ScrumMaster certification or equivalent experience.
Experience with STIGs, especially for Applications, and ability to collaborate with development staff to determine and manage best practices, design patterns, coding guidelines, and security guidelines.
Experience with ServiceNow modules, including ITSM, HAM, CMDB, and SPM.
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
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Angular Developer
Tampa, FL job
Hello
Our Client one of the leading Bank is looking to hire for the following role . Please share resume if interested
Title - Angular UI Developer
Duration - Long term - 2 days onsite (Hybrid)
We cannot do 3rd party contracting for this role . W2 role with Iris software
* Develop and maintain responsive, high-performance UI components using **Angular** (v10+), TypeScript, HTML5, and CSS3.
* Collaborate with UX designers and backend teams to translate wireframes and APIs into functional, user-friendly interfaces.
* Implement reusable components, state management, and best practices for scalable front-end architecture.
* Optimize application performance, ensure cross-browser compatibility, and follow accessibility standards (WCAG).
* Troubleshoot UI issues, perform code reviews, and maintain clean, maintainable, and testable code.
* Work in Agile/Scrum environments, actively participating in sprint planning, daily stand-ups, and retrospectives.
About Iris Software Inc.
With 4,000+ associates and offices in India, U.S.A. and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.
Construction Project Coordinator
Plantation, FL job
Coordinate daily project activities, schedules, and deliverables.
Read an interpet Autocad designs
Support project managers in tracking progress and meeting deadlines.
Review drawings, reports, and documents for accuracy and compliance.
Conduct quality control (QC) checks before client or agency submissions.
Maintain version control of project files and ensure documentation consistency.
Prepare meeting notes, status updates, and project reports.
Communicate with internal teams and external partners to resolve project issues.
Assist in managing permitting and submittal documentation.
NOC Engineer II
United Data Technologies job in Fountainebleau, FL
UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services.
This position is remote, but candidate must live in Nashville, TN.
NOC Engineer II
The NOC Engineer II is responsible for providing tier II engineer-level support to UDT Service Provider customers across all services offered by UDT. This role involves direct interaction with UDT customers through various channels, ensuring high levels of customer service through prompt and accurate inbound and outbound communication with customers and third-party vendors to resolve support needs efficiently. The NOC Engineer II will receive escalations and support NOC I Engineers to drive resolutions for UDT customers.
In addition to proactively monitoring the UDT network, hardware, and related services, the NOC Engineer II will provide proactive communication in response to monitoring alerts while managing third-party vendors and onsite UDT resources to restore impacted services quickly and within defined SLAs.
Responsibilities
Provides tier II engineering-level technical support to UDT customers via phone, email, and ticketing system. Interacting with customer leadership, technical representatives, and other technology services departments/personnel will provide high levels of customer service through each interaction and escalate needs requiring a more advanced level of knowledge to the appropriate NOC resource or specialized engineering department.
Receive escalations from NOC I Engineers to help drive customer-focused solutions. Utilizing additional access, training, and guidance assist customers and NOC I engineers.
Identify and facilitate training opportunities to improve the customer experience.
Will utilize proactive monitoring tools to identify network failures. Upon identification, proactively contact the customer, and provide continuous updates to the customer through the resolution. Will manage and dispatch UDT resources and 3rd party vendors to identify and restore services.
Utilizes active listening when engaging with customers to identify causes to complex issues. Uses the information gathered to accurately and consistently document customer interactions and next steps in a ticketing system to track progress and to enable effective Root Cause Analysis of reported issues.
Provides guidance when major impacts are identified. Takes ownership and manages multiple high-profile customer needs. Proactively applies lessons learned, identifies trends, and provides solutions that drive UDT, underlying vendors, and management resources toward thorough resolutions.
Seeks continuous education and training of new and existing services, support policies, and customer requirements to stay up to date and appear professional and knowledgeable when interacting with customers.
Will openly collaborate with team members to address emergency situations. Actively participates in customer investigations and triage by reviewing network reports, grooming data, and presenting findings up through the NOC leadership structure.
Creates and submits knowledge base articles and standard operating procedures for review. Seeks and shares knowledge with all team members. Ensures UDT knowledge bases contain current and relevant data at all times and reports articles that need review
Perform "on-call" duties as required, responding to certain types of after-hour customer issues or escalations from team members either through monitoring or voice communication.
Will participate in and occasionally lead customer environment upgrades to ensure secure and optimal network performance.
Other duties as assigned.
Qualifications & Experience
Must be extremely customer-focused and team-focused. Willing to put the customer first and ensure they are engaged regularly. Be a productive, educated, advocate for the team and UDT, utilizing your past experience to provide the highest quality support possible.
3+ years of experience in local area networks, internet connectivity, or internet security appliances.
3+ years of experience supporting routers, switches, or wireless access points.
2+ years of experience with DNS, SMTP, SNMP
4+ years of hands on/phone support work experience in a technical support or NOC role.
3+ years of working and documenting customer needs in a ticketing system. ConnectWise or similar is a plus.
Experience with voice technology like PBX, VoIP, POTS, or PSTN preferred.
Demonstrated ability to manage multiple demanding activities in a high performing department, resolving multiple complex engineering items through interactions with team members, phone calls, ticketing system, and e-mail.
Proficiency in MS Office Suite.
Education
A bachelor's degree in information technology or business is preferred and/or a combined technical certification and job experience is required.
A current Cisco CCNA is required or CCNP preferred
A current Fortinet FCA is required or FCP certification is preferred
Certifications such as ITIL Foundations or other equivalent technical certifications are preferred.
Any other certifications or professional development units (PDUs) are a plus.
Travel
Must be able to travel as needed to Corporate Headquarters in Miramar FL or customer locations as requested
What UDT offers you
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to the organization. UDT's Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1
st
of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.
Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
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