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UPS overview

Industry
Courier
Revenue
Headquarters
Employees
481,000
Founded in
Website
Organization type
Public
Social media

UPS is a transportation company focusing on package delivery, specialized logistics services, and global commerce enablement. Founded in 1907 as a messenger company in Seattle, it has since evolved into a multi-billion-dollar corporation with a recognizable and admired brand worldwide. Today, UPS operates in over 200 countries and territories, managing the flow of goods, funds, and information daily.

Led by CEO Carol B. Tome, UPS is headquartered in Atlanta, GA, and employs around 481,000 people. The company generates an impressive annual revenue of $100.3 billion. The average employee at UPS earns a salary of $41,684 per year, which is comparatively lower than some of its competitors in the industry. With a diverse workforce consisting of 28.7% female and 37.4% ethnic minorities, UPS maintains strong employee retention and satisfaction rates despite the varied political affiliations among its staff.

UPS's mission statement

We serve: A broad overview of UPS mission statement alludes to the company's inherent goal of providing people with the best delivery service possible.

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3.7/5

UPS employee reviews

Based on 194 ratings

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Job openings at UPS
1,238 positions

On this page

UPS culture

  • What makes UPS a great place to work

    Every UPS employee should feel safe and respected, have the same opportunities as their colleagues, be celebrated for their successes, thanked for their efforts, and able to bring their whole selves to work. After all, the UPS collective culture is defined by who we are individually. And together, we have the power to ensure our UPSers, customers and communities around the world can thrive.
  • What is UPS's culture like

    UPS has a strong culture of continued learning, whether that’s on-the-job, in the classroom or both! Our range of programs suits a variety of backgrounds, career levels and ambitions, and offers many benefits, including getting up to 100% of your tuition paid.
  • What UPS does to give back to the community

    Through the Start Small, Grow Big program, customers across The UPS Store network of more than 5,000 locations can make a donation to Junior Achievement upon checkout. All donations received will benefit Junior Achievement programs in the communities in which they are received. Junior Achievement programming provides school-aged children with lessons in financial literacy, work and career readiness and entrepreneurship. With over 100 local Junior Achievement offices across the country, they are the nation’s largest organization dedicated to helping young individuals succeed.
  • What UPS employees think about their CEO

    Everything

UPS employee reviews

UPS employee reviews
3.7/5

Based on 194 ratings

Work at UPS? Share your experience.
Employee reviews
profile
3.0
A zippia user wrote a review on Jun 2025
Pros of working at UPS

I thought the pros of working for UPS were my co-workers.

Cons of working at UPS

The CEO of UPS is the worst. She ruined Home Depot and she is doing the same with UPS.

UPS benefits

None

What do you like best about UPS's CEO and the leadership team?

CEO and upper management do not give a damn about the employees.

How would you improve UPS's culture?

Fire the CEO.

How does your compensation at UPS compare to the industry average?

About the same as the industry average.

What's the diversity at UPS like?

No comment.

What brings you the most joy at UPS?

The CEO laid off my entire department. Since I am unemployed, I do not have a clear answer about finding joy at work.

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1.0
A zippia user wrote a review on Nov 2024
UPS benefits

Horrible company. It is bad enough that they do care

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5.0
A zippia user wrote a review on Sep 2024
Cons of working at UPS

Iam a driver

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4.0
A zippia user wrote a review on Aug 2024
Pros of working at UPS

It was a basic understanding of shipping and receiving on packages through the UPS system.

Cons of working at UPS

It was a small seasonal shop with very little opportunity for growth.

UPS benefits

Working with the public

What do you like best about UPS's CEO and the leadership team?

Very nice and approachable people.

How would you improve UPS's culture?

Need mor business in order to hire more staff.

How does your compensation at UPS compare to the industry average?

It was on the low side because of lower volume and size.

What's the diversity at UPS like?

It was very diverse and positive

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5.0
A zippia user wrote a review on Jul 2024
Pros of working at UPS

Opportunity to move up

Cons of working at UPS

Being on the truck ain't that conterbal or warm in the winter

UPS benefits

Delivering customers items to there homes.

What do you like best about UPS's CEO and the leadership team?

They made everyone conterbal

How would you improve UPS's culture?

I think the culture there was perfect they way it was

How did you prepare for the UPS interview?

Showing up

How does your compensation at UPS compare to the industry average?

Great

What's the diversity at UPS like?

Couldn't ask for a better approach

What brings you the most joy at UPS?

Making the customers feel like priority

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5.0
A zippia user wrote a review on May 2024
Cons of working at UPS

Bad weather

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4.0
A zippia user wrote a review on Mar 2024
Pros of working at UPS

I LOVED THE JOB, THEY JUST WOULD NOT ASSIST ME WITH A TRANSFER. I WAS VERY SAD TO RESIGN.

Cons of working at UPS

IT WAS REALLY HOT THERE MORE OFTEN THAN NOT

UPS benefits

BEING THE LAST SHIFT, I WAS KIND OF THE CLEAN UP CREW SUPV' THE PEOPLE I WORKED WITH ON THE 3RD SHIFT WERE ALL PRETTY AMAZING. AND IF WE FININISHE ALL OUR WORK EARLY ALOT GOT TO GO HOME EARLY. WAS A GREAT MOVTIVATION TO MOST OF THE YOUNGER GUYS ON THE CREW. THAT AND FREE PIZZA FRIDAYS

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5.0
A zippia user wrote a review on Feb 2024
Pros of working at UPS

The pay and benefits are unbeatable!

Cons of working at UPS

It is poorly managed and you often see mass layoffs and new local management.

UPS benefits

The health and dental insurance is amazing!

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1.0
A zippia user wrote a review on Feb 2024
Pros of working at UPS

The pay and insurance

Cons of working at UPS

Management is terrible and they lay people off every year

What do you like best about UPS's CEO and the leadership team?

Nothing she’s running it into the ground.

How would you improve UPS's culture?

More holidays off

How did you prepare for the UPS interview?

Studying 5s and 10s

How does your compensation at UPS compare to the industry average?

A little above Average. Always laid off can’t make any money.

What's the diversity at UPS like?

Not too good.

What brings you the most joy at UPS?

Being by myself on the road.

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4.0
A zippia user wrote a review on Jan 2024
Pros of working at UPS

The pay and benefits are great!

Cons of working at UPS

Hard on the body and a toxic work environment.

UPS benefits

Health insurance

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3.0
A zippia user wrote a review on Jan 2024
Pros of working at UPS

UPS remains one of those unusual places where a person can have just about any sort of past life. If you show any initiative and have a decent attitude, you will be approached for greater responsibilities. The company is loaded at all levels with people who thought "just for Christmas" or "while I'm in school" at all levels.

Cons of working at UPS

The hours can be rough. You must be disciplined about sleep.

UPS benefits

UPS gave me opportunity when I was in a crack. That is a huge thing that I have always appreciated.

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5.0
A zippia user wrote a review on Jan 2024
Pros of working at UPS

Well organized and efficient work style

Cons of working at UPS

Night shift

UPS benefits

401k, health insurance, dental insurance

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1.0
A zippia user wrote a review on Dec 2023
Pros of working at UPS

Teamster pay rate and teamster health care

Cons of working at UPS

Management

UPS benefits

9 weeks time off plus 9 paid holidays

What do you like best about UPS's CEO and the leadership team?

Nothing

How would you improve UPS's culture?

Stop favoritism and excessive emphasis on cost cutting

How did you prepare for the UPS interview?

Did not prepare

How does your compensation at UPS compare to the industry average?

Above average- Union scale

What's the diversity at UPS like?

Some representation. However some reverse racism present

What brings you the most joy at UPS?

Paycheck every week

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4.0
A zippia user wrote a review on Nov 2023
Pros of working at UPS

Opportunities for job advancement and career opportunities.

Cons of working at UPS

Unknown

UPS benefits

Meeting new people.

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5.0
A zippia user wrote a review on Nov 2023
Pros of working at UPS

The people at UPS are great, very diverse and family oriented.

Cons of working at UPS

Advancement

UPS benefits

Health benefits

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5.0
A zippia user wrote a review on Nov 2023
Pros of working at UPS

Staying busy

Cons of working at UPS

No full Time unless driver, the process of becoming an actual employed versus seasonal.

UPS benefits

The pay

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4.0
A zippia user wrote a review on Nov 2023
Pros of working at UPS

lifting procedures.

Cons of working at UPS

to much strain on your body.

UPS benefits

get paid. and get to home tired but a good resting tired.

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3.0
A zippia user wrote a review on Oct 2023
Pros of working at UPS

The people and the opportunity for overtime. Great benefits.

Cons of working at UPS

Poor management and not a lot of opportunities to advance.

UPS benefits

Health insurance.

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4.0
A zippia user wrote a review on Oct 2023
UPS benefits

UPS give us lots of benefits such as Health insurance , many different discounts, and pension after working there for 20 years.

Pros of working at UPS

In UPS there is diversity, you get many different benefits, Good career opportunities.

Cons of working at UPS

Lots of hard work.

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3.0
A zippia user wrote a review on Sep 2023
Pros of working at UPS

Benefits

Cons of working at UPS

Management

UPS benefits

Free heath care along with the amount of vacation time u can earn

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5.0
A zippia user wrote a review on Sep 2023
Pros of working at UPS

They have good Benefits.

Cons of working at UPS

Large company. Complex chain of command

UPS benefits

I had many Vacation days and sick time. Both paid and unpaid.

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5.0
A zippia user wrote a review on Aug 2023
Pros of working at UPS

Very organized well planned delivery plans each day

Cons of working at UPS

Was just seasonal position, ended too soon

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1.0
A zippia user wrote a review on Aug 2023
Cons of working at UPS

Artificial intelligence

Pros of working at UPS

None... you sell your body for money

UPS benefits

End of day....12 hrs later

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2.0
A zippia user wrote a review on Aug 2023
Pros of working at UPS

Salary and benefits are good

Cons of working at UPS

Poor treatment by management creates a poor work environment. They see you as a number not a person and you are treated as such.

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5.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

Flexibility on hours when needed

Cons of working at UPS

Nothing negative to say

UPS benefits

Health care benefits

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4.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

The salary and benefits are some of the best in the workforce.

Cons of working at UPS

The work-life balance in full-time management is very hard to achieve.

UPS benefits

The insurance benefits and retirement were my favorite perks of the job.

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5.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

Great benefit package

Cons of working at UPS

Long hours

UPS benefits

My favorite perk has to be the medical/dental coverage. I'm also very pleased with the pension. UPS pays 100 percent and the employee pays nothing.

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3.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

Other people. Location near my apartment

Cons of working at UPS

Rote Job. Scheduled hours were not fixed.

UPS benefits

Lunch hours and breaks

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3.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

It’s still a great job as long as you know you’re rights and are able to maneuver the human ram rods of in-building management. Most of them have done the labor job before going into non union low level in building managment.

Cons of working at UPS

Apparently it wasn’t always this way but UPS trains their management staff to manipulate and harass their labor staff into unsafe work practices and unrealistic time tables. As expected they value their numbers over their workers ability to safely provide for their families.

UPS benefits

Being able to serve my community and create networks and relationships within the workplace that eventually overflow outside the walls of work. Your fellow teamster is your family, take care of each other

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3.0
A zippia user wrote a review on Jul 2023
Pros of working at UPS

It had good structure and sportsmanship.

Cons of working at UPS

I didn't like my paycheck, the distance and the way the manager carried himself

UPS benefits

401k

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5.0
A zippia user wrote a review on Jun 2023
Pros of working at UPS

I like to be active and i like the freedom to take initiative and are supervised very little.

Cons of working at UPS

long unpredictable hours.

UPS benefits

Vacation time and my pension plan.

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at UPS

Communicating talking with employees and staff members

Cons of working at UPS

Sometimes get over work

UPS benefits

Not sure

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at UPS

We’ll compensated, growth within the company, advance placement, union benefits

Cons of working at UPS

Management favoritism

UPS benefits

Partnership as management

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at UPS

Flexibility,Easy to learn training,pay and benefits

Cons of working at UPS

lack of communication

UPS benefits

PTO ,college intuition

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at UPS

Good pay and benefits

Cons of working at UPS

Laid off, low hours,

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3.0
A zippia user wrote a review on Apr 2023
Pros of working at UPS

You get too move up before a year too more shifts or regular hours

Cons of working at UPS

It is a highly exhausting & stressful job most of the time

UPS benefits

The measly 15 minute break after constant second to second labor so far ..

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at UPS

Pay benefits

Cons of working at UPS

Got laid off after holiday season

UPS benefits

Good employees and management

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4.0
A zippia user wrote a review on Apr 2023
Pros of working at UPS

I like working at UPS because of its fast paced nature.

Cons of working at UPS

I don't like working at UPS because of the low hours and low pay.

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2.0
A zippia user wrote a review on Apr 2023
Pros of working at UPS

Getting paid every week

Cons of working at UPS

Getting paid less then $200 a week without overtime

UPS benefits

None

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5.0
A zippia user wrote a review on Mar 2023
Pros of working at UPS

The ability to train in many areas. The people are good to work with. They do what they can to keep you working and not laid off.

Cons of working at UPS

Nothing to report.

UPS benefits

Free food on Friday if no reported accidents or injuries. 401K savings.

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5.0
A zippia user wrote a review on Mar 2023
Pros of working at UPS

They were understanding and fun to be around.

Cons of working at UPS

demanded a lot and tuff hours. not good pay

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5.0
A zippia user wrote a review on Feb 2023
Pros of working at UPS

Fun and physically satisfying

Cons of working at UPS

Don't have dislikes

UPS benefits

Great benefits and made a lot of friends

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5.0
A zippia user wrote a review on Feb 2023
Pros of working at UPS

Fun and physically satisfying

Cons of working at UPS

Don't have dislikes

UPS benefits

Great benefits and made a lot of friends

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4.0
A zippia user wrote a review on Jan 2023
Pros of working at UPS

Flexibility in hours and easy to promote

Cons of working at UPS

Very physically demanding

UPS benefits

Health and dental insurance

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3.0
A zippia user wrote a review on Jan 2023
Pros of working at UPS

No one really bothers you there you’re really in your own world the whole time

Cons of working at UPS

The work makes you feel like a robot after do the same thing over and over again

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4.0
A zippia user wrote a review on Dec 2022
Pros of working at UPS

Pay and benefits are ok.

Cons of working at UPS

Management needs to give more direction.

UPS benefits

$16 gym membership

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5.0
A zippia user wrote a review on Nov 2022
Pros of working at UPS

Fast paced and I could wear my headphones and just bust thru the work day

Cons of working at UPS

Only seasonal and I didn’t get to work there for long

UPS benefits

Work independently and at your own pace

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2.0
A zippia user wrote a review on Oct 2022
Pros of working at UPS

The people you worked with.

Cons of working at UPS

Upper management was unprofessional and unorganized. Very low reward and high stress job with very minimal pay for what the job consists of.

UPS benefits

Nothing.

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5.0
A zippia user wrote a review on Sep 2022
Pros of working at UPS

Great people great culture

Cons of working at UPS

Hard on feet

UPS benefits

Awesome insurance discounts n free sandwiches

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3.0
A zippia user wrote a review on Jun 2022
Pros of working at UPS

The workout you get from being a package loader

Cons of working at UPS

the repetitiveness of placing the boxes in a correct wall

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The team at UPS

  • The founders of UPS is James E. Casey.
  • The key people at UPS are Carol B. Tome and James E. Casey.
Key people
Carol B. Tome
James E. Casey

UPS rankings

UPS is ranked #98 on the Best companies to work for in Georgia list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

UPS salaries

Average UPS salary
$41,684
yearly
$20.04 hourly
Updated March 14, 2024

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UPS diversity

9.8
Diversity score
We calculated UPS’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of UPS’s workforce.
UPS diversity summary. Zippia estimates UPS's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated UPS's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of UPS's workforce.
  • UPS has 481,000 employees.
  • 29% of UPS employees are women, while 71% are men.
  • The most common ethnicity at UPS is White (63%).
  • 16% of UPS employees are Hispanic or Latino.
  • 12% of UPS employees are Black or African American.
  • The average employee at UPS makes $41,684 per year.
  • UPS employees are most likely to be members of the republican party.
  • Employees at UPS stay with the company for 3.9 years on average.

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UPS office locations

UPS is headquartered in Atlanta, GA

Biggest UPS locations

RankCityJob countAvg. salary
1Houston, TX28$40,312
2New York, NY26$45,081
3Los Angeles, CA25$46,262
4Dallas, TX20$39,856
5Philadelphia, PA17$42,328
6San Diego, CA16$46,090
7Chicago, IL11$41,929
8Phoenix, AZ10$43,389
9San Antonio, TX8$40,867
10San Jose, CA7$46,255

UPS financial performance

9.7
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

UPS currently has 100.3B in revenue. UPS's most recent quarter produced 21.1b (q3'2023).

UPS annual revenue

$100B
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Highest paying UPS competitors

Compare UPS salaries to competitors, including Uber Technologies, CIT Group, and Vudu. Employees at Uber Technologies earn the highest average yearly salary of $111,381. The salaries at CIT Group average $92,061 per year, and the salaries at Vudu come in at $67,887 per year.
RankCompanyAverage salaryJobs
1$111,3810
2$92,0610
3$67,8870
4$67,0870
5$56,0460
6$52,8120
7$49,3820
8$48,0790
9$47,4270
10$44,5240

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UPS FAQs

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Zippia gives an in-depth look into the details of UPS, including salaries, political affiliations, employee data, and more, in order to inform job seekers about UPS. The employee data is based on information from people who have self-reported their past or current employments at UPS. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by UPS. The data presented on this page does not represent the view of UPS and its employees or that of Zippia.

UPS may also be known as or be related to UPS, UPS Global Innovations, Inc., United Parcel Service Inc, United Parcel Service Inc., United Parcel Service, Inc., Ups, Ups Truckload Company Driver, Ups Freight Truckload, Ups Package Handlers, Ups Truckload, Ups Seasonal, United Parcel Service of America, ups freight, ups supply chain solutions, ups-scs and package handler.