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Center Supervisor jobs at UPS

- 1565 jobs
  • Customer Success Supervisor - Signature - Willoughby, OH

    UPS 4.6company rating

    Center supervisor job at UPS

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Willoughby, OH, Streetsboro, OH, and Aurora, OH Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.
    $61.6k-107.9k yearly Auto-Apply 12d ago
  • PT Package Center Supervisor

    UPS 4.6company rating

    Center supervisor job at UPS

    **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position supervises, trains, develops, and holds workgroups responsible for safety, production and attendance. He/She sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. This position provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization. **Responsibilities:** + Develops and maintains good working relationships with employees, management, and customers. + Facilitates training with new and current employees. + Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements. + Manages department resources to ensure maximum output, accuracy, and efficiency at all times. + Establishes and promotes a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels. + Implements employee personal development plans as required to ensure the continuing professional growth of department personnel. + Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development. + Ensures all employees adhere to safety policies and procedures at all times. **Qualifications:** + Bachelor's Degree or International equivalent - Preferred + Ability to lift 70 lbs./32 kgs. + Availability to work flexible shift hours, up to 5 days per week + Strong oral and written communication skills + Working knowledge of Microsoft Office + Ability to work in a fast-paced warehouse environment + Management experience - Preferred **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
    $38k-47k yearly est. 8d ago
  • Operations Supervisor (Winnemucca, Nevada)

    Orica 4.8company rating

    Winnemucca, NV jobs

    At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. From the production and supply of explosives, blasting systems, mining chemicals, and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth's resources. It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work. Orica has been recognized as one of the top companies for women to work for in the transportation industry by the Women in Trucking Association (WIT) in 2023, 2024, and 2025. If you are interested in joining the Orica team and would like to be contacted by the Orica Recruiting team, text “New Job” to 52345. About the role - Operations Supervisor (Winnemucca, Nevada) We are excited to announce an opportunity at Orica for an Operations Supervisor within our Specialty Mining Chemicals team. The Operations Supervisor will lead and drive all operational activities to ensure sustainable improvement of critical business processes, systems, and technology to improve overall operational goals. Working directly and indirectly with all levels of Orica employees and external stakeholders, the role will focus primarily on the overall management and tracking of all operational functions for both solutions and solids. Emphasis is placed on safety and health, protection of the environment and economics, converting raw materials into liquid sodium cyanide and solid cyanide, and ensuring timely shipments to the customers. What you will be doing Develop people and ensure that all team members are properly trained. Set up coaching/performance improvement plans and identify/implement development opportunities. Checking and reporting that all employees are properly trained. Supervise, train, and develop subordinate staff in following standard operating procedures. Advise senior management of issues and/or risks to operations or supply for effective risk management. Supervise all day-to-day duties and activities of the specific team/process/substream. Act as back-up for the Business Process Excellence Lead for follow-up meetings and reporting with GBS and Orica Management. Manage specific team, ensure alignment, reporting, and communication, including appropriate workload allocation, implementation of appropriate backup systems, monitoring of volume and productivity. Strategic Governance Lead, drive, track, and manage the business operational duties, strategy, and framework for the site, and proactively drive the philosophy. Process Design and Standardization Lead, drive, track, and manage the overall process and SOP tasks across all operational activities. Process Management and Improvement Proactively work with Process Owners, Workstream Leads, Supervisors, and other subject matter experts to analyze and measure the effectiveness and efficiency of existing business processes. Project Management Lead, drive, track, and manage the timely execution and delivery of all operational duties. Provide guidance to the operational task owners of the individual operational tasks to ensure each project meets the planned deliverables. Handle overall reporting of shift results. Data Analytics Provide the Leadership Team with the information/analysis/recommendations/suggestions needed to make decisions about strategies and tasks related to operational efficiency and performance improvement. Change Management Work with Workstream Leads, Supervisors, and other Orica Employees to deal with minor to complex scale organizational changes in their workstreams, analyze changes, and determine their impact on business processes. Analyze overall operational tasks and workstream-specific action plans to introduce major or minor organizational changes with a minimum amount of disruption. Lead, drive, track, and manage operational changes on a sitewide level. What you will bring Good stakeholder management and communication skills. Good presentation skills. Ownership and accountability: takes accountability for actions, drives results, and learns from mistakes. Is direct and truthful and therefore widely respected/trusted - delivers on promises, goals, and expectations. Makes quality decisions and resolves problems rapidly. Good planning and prioritization skills with the ability to multitask and adapt. Self-starting and a strong desire to take on increased levels of responsibility. Influence with or without authority, facilitate groups with diverse perspectives, and bring teams to consensus/alignment. Must possess good leadership skills to lead teams indirectly to effectively juggle multiple priorities and deliver timely business results. Effectively facilitate people in both learning and problem-solving environments to inspire learning and excitement about growing a continuous improvement culture. Demonstrated analytical, problem-solving, and leadership skills. Role dimensions This is an on-site, full-time position. Supervise day-to-day business process excellence activities for up to 10 employees. Rotating day and night shifts: 6:30 AM to 7:00 PM and 6:30 PM to 7:00 AM Your qualifications At least 5 years of relevant experience within process or manufacturing-specific teams, including 3 years of direct people management experience. 1-3 years of process management training and coaching experience. Excellent communication skills (written and verbal) and customer service oriented. Excellent attention to detail, with a high level of accuracy, integrity, accountability, and good problem-solving skills. Self-motivated, well-organized, and logical, with the ability to work under pressure and meet deadlines. Proven ability to lead a team, including building a collaborative approach in the development of the direction and operations of the workstream. Good interpersonal and people management skills. High school diploma or a general education degree (GED) is required. Valid driver's license is required. What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. Benefits (Full-Time Employees) Medical/Prescription Drug - Two (2) plans to choose from Dental - One (1) plan to choose from Vision - One (1) plan to choose from Health Savings Account Flexible Spending Accounts Basic Employee Life and Accidental Death & Dismemberment Insurance Voluntary Employee/Dependent Life and Accidental Death & Dismemberment Insurance Company provided Short-Term and Long-Term Disability Company provided Employee Assistance Program 401(k) + Company Match - 100% vested on first day. Company provided Bonding Leave Accrued Paid Time Off Paid Sick & Safe Time Nine (9) Scheduled Holidays + Two (2) Floating Holidays We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status. We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made. Please also be advised that Orica will never request payment or require candidates to deposit a check during the recruitment and onboarding processes. Orica is an Equal Opportunity Employer and we are a Drug-free workplace.
    $41k-65k yearly est. 3d ago
  • Lead Retail Customer Service Associate

    Fedex Office 4.4company rating

    Urban Honolulu, HI jobs

    The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Manages production flow to ensure all production orders are done right and on time Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management Sets up complex orders and performs multiple tasks at the same time Responsible for ensuring quality during and after production process Ensures communication among shifts Coordinates pick-up and delivery of customer orders May provide leadership to team members on an assigned shift Assists in the training of store team members Collates, sorts and organizes customer orders Operates the Point of Sale terminal (POS), handles financial transactions and makes change Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows instructions of supervisors and assists other team members in performing store functions Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Secondary responsibility for coordination of all shipping related services and activities, to include: Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 2+ years of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $20.60 - $24.19/hr Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
    $20.6-24.2 hourly 4d ago
  • Lead Retail Customer Service Associate

    Fedex Office 4.4company rating

    Marco Island, FL jobs

    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 2+ years of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
    $25k-30k yearly est. 4d ago
  • Customs Brokerage Supervisor

    DHL Global Forwarding 4.3company rating

    Port Huron, MI jobs

    Job Title: Customs Brokerage Operations Supervisor DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at ************************************************* We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Port Huron, Michigan location. Job Purpose: Coordinate customs and trade compliance plans and processes to provide clearance of freight documentation through the relevant customs authorities, work with customers to guide and advise on customs regulation qualifications in line with business strategy and objectives, corporate guidelines and policies Key Responsibilities: Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets Conduct research, identify and get permits, licenses, certificates and authorizations required for customs clearance Monitor preparation of customs declarations and other required documents describing goods and materials being shipped Process, handle and distribute all required export/ import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures Review shipped items and shipping validity dates as well as debits and duties / tariffs at government institutions Update self on shipment status in the export/ import area and during transport, and take actions for resolution of incidents Meet customer requirements, take corrective actions in case of deviations from customer requirements Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/ export control legislation Work with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory compliance Highlight issues and opportunities, and execute better practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costs Skills/Requirements: Excellent understanding of US Customs Brokerage 2+ years of experience in related area of responsibility Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred, not required) Pay Range: $62,475.00 - $83,300.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
    $62.5k-83.3k yearly 4d ago
  • Customer Experience Manager

    Kane Partners LLC 4.1company rating

    Philadelphia, PA jobs

    A global chemical powerhouse (with the personality of a start-up and the stability of a multinational) is hunting for a Customer Experience Manager who can elevate, inspire, and keep the customer journey running smoother than a fresh coat of Teflon. If you love leading people, fixing messy processes, and building a service culture that actually wows, this role is your playground, What You'll Do · Set the vision for an unforgettable customer experience-and rally the team behind it. · Streamline order flow, tighten processes, and champion a “zero drama, zero errors” approach. · Keep deliveries on track, dive into root causes, and lead improvements with confidence. · Partner with Sales & Marketing to turn customer feedback into action. · Track the KPIs that matter and deliver insights the business can actually use. · Step in on complex issues and bring fast, smart resolution. · Build, coach, and unleash a customer service team that's sharp, motivated, and future-ready. · Watch industry trends so the company stays two steps ahead. · Manage budgets, oversee pricing updates, maintain clean customer data, and support annual surveys. · Jump into special projects like the pro you are. What You Bring · Bachelor's degree + 5+ years leading teams. · 10+ years of customer service experience-bonus points if you've lived in the chemical or manufacturing world. · Strategic thinker with a get-it-done attitude. · Organized, calm under pressure, and great at making decisions when it counts. · Fierce advocate for customers and a trusted partner across the business. · Strong team-builder who knows how to unite and elevate people. · Data-driven, analytical, and comfortable presenting to any audience. · ERP savvy (D365 is a plus), Excel fluent, CRM competent. · Confident communicator who knows how to influence without steamrolling. · Loves developing talent and shaping a high-performance culture If you're ready to lead a team, reshape the customer experience, and make a global manufacturer even more unstoppable-this is your moment! Work Authorization: Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.
    $43k-92k yearly est. 1d ago
  • Operations Supervisor

    Central Transport 4.7company rating

    Williamsport, PA jobs

    Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Salary ranges from: $60,000 - $75,000 + up to 10% in bonuses Shift time: Monday - Friday 9:30AM-7:30PM Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Strong leadership qualities Desire to surround our customers with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree preferred, but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers
    $60k-75k yearly 2d ago
  • Operations Supervisor

    Central Transport 4.7company rating

    Fort Wayne, IN jobs

    Central Transport LLC is one of North America's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations across our network, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Shift: 9:00am-7:00pm, Mon-Fri Salary: $65,000-$80,000 Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Familiar with customs and cross-border transportation Strong leadership qualities Desire to surround customer with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers
    $65k-80k yearly 4d ago
  • Operations Supervisor

    Courier Express 3.9company rating

    Nashville, TN jobs

    Courier Express Seeking Operations Supervisor / Transportation Courier Express is looking for a strong operations oriented team player with experience in a fast paced environment and the ability to coordinate between multiple facets of business. This position consists partially of an Operations Assistant (works side by side with the Operations Manager to accomplish daily goals) as well as working with the Driver Recruiter (Independent Contractor recruiting, driver coordinating and development) supporting final mile deliveries. Monday thru Friday 4:00am - 2:00pm $50k-$57k Primary Job Duties: Leads the warehouse staff in the daily operations and functions of the department. Ensures every delivery is assigned and accounted for. Ensures the Independent Contractors are properly uniformed and properly trained. Resolves customer and delivery issues. Supervises large accounts to monitor delivery status and customer satisfaction. Ensures the warehouse is clean, organized, secure and safe at all times. Reviews individual driver performance weekly such as cargo loss and claims. Ensures operations function smoothly at the individual location so that all customer and company service expectations are met. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Provides feedback to management on the status of overall operations. Secondary Job Duties: Handles the process of coordinating and contracting new drivers, including but not limited to placing advertisements, answering ad responses, interviewing potential drivers, running background checks, and conducting orientation for new drivers. Acts as a liaison between the drivers and management and helps to resolve any issues. Maintains contact with the operations managers to stay alert as to the needs for new drivers. Education/Experience Preferred but not required: College degree and 2+ year's managerial experience in Transportation, Courier, or Distribution. Skills Required: Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis. Computer Skills Preferred: Microsoft Office Suite. Personal Skills Preferred: Attention to detail; Proactively minded; Able to work independently with minimum supervision; Excellent written and verbal communication; Multitasking; Time management.
    $50k-57k yearly 1d ago
  • Customs Brokerage Operations - Supervisor

    DHL Global Forwarding 4.3company rating

    Miami, FL jobs

    Job Title: Customs Brokerage Operations - Supervisor DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at ***************************** en/home/careers.html We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Miami(Doral), FL station. Key Responsibilities: In this exciting role you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL's global customer care standards Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team. Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share. Skills / Requirements: Excellent understanding of US Customs Brokerage 3-5 years of experience in related area of responsibility Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred) Pay Range: $68,722.50 - $91,630.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2
    $68.7k-91.6k yearly 2d ago
  • Operations Supervisor

    Central Transport 4.7company rating

    Youngstown, OH jobs

    Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Salary ranges from: $60,000 - $75,000 + up to 10% in bonuses Shift time: Monday - Friday: 3:00am - 1:00pm Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Strong leadership qualities Desire to surround customer with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule. This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight. Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers
    $60k-75k yearly 4d ago
  • Operations Supervisor

    CEVA Logistics 4.4company rating

    Goodyear, AZ jobs

    YOUR ROLE Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations. WHAT ARE YOU GOING TO DO? Develop and provide excellent customer service to internal and external customers at all times. Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies. Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered. Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation. Effectively participate in and/or supervise department projects related to assigned area of responsibility. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred. Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required. Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
    $62k-79k yearly est. 2d ago
  • Operations Supervisor

    Courier Express 3.9company rating

    Norcross, GA jobs

    Courier Express Seeking Operations Supervisor / Transportation Courier Express is looking for a strong operations oriented team player with experience in a fast paced environment and the ability to coordinate between multiple facets of business. This position consists partially of an Operations Assistant (works side by side with the Operations Manager to accomplish daily goals) as well as working with the Driver Recruiter (Independent Contractor recruiting, driver coordinating and development). Monday thru Friday Day Shift $50k Primary Job Duties: Leads the warehouse staff in the daily operations and functions of the department. Ensures every delivery is assigned and accounted for. Ensures the Independent Contractors are properly uniformed and properly trained. Resolves customer and delivery issues. Supervises large accounts to monitor delivery status and customer satisfaction. Ensures the warehouse is clean, organized, secure and safe at all times. Reviews individual driver performance weekly such as cargo loss and claims. Ensures operations function smoothly at the individual location so that all customer and company service expectations are met. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Provides feedback to management on the status of overall operations. Secondary Job Duties: Handles the process of coordinating and contracting new drivers, including but not limited to placing advertisements, answering ad responses, interviewing potential drivers, running background checks, and conducting orientation for new drivers. Acts as a liaison between the drivers and management and helps to resolve any issues. Maintains contact with the operations managers to stay alert as to the needs for new drivers. Education/Experience Preferred but not required: College degree and 2+ year's managerial experience in Transportation, Courier, or Distribution. Skills Required: Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis. Computer Skills Preferred: Microsoft Office Suite. Personal Skills Preferred: Attention to detail; Proactively minded; Able to work independently with minimum supervision; Excellent written and verbal communication; Multitasking; Time management.
    $50k yearly 1d ago
  • Talent Acquisition Supervisor

    Bronson Healthcare 3.7company rating

    Kalamazoo, MI jobs

    Time Type: Full Time Love Where You Work Team Bronson is compassionate, resilient, and strong. We are driven by Positivity - inspiring us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Position Summary The Talent Acquisition Supervisor oversees the daily operations, performance, and development of the Talent Acquisition (TA) team. This includes supervising recruiters and coordinators, driving strategic recruitment initiatives, and ensuring an excellent candidate and customer experience. This individual collaborates closely with leaders across the organization to forecast staffing needs, implement hiring plans, and enhance recruitment processes. The Supervisor also partners with the Senior TA Manager and Head of Talent Acquisition to support system-wide talent strategies, retention efforts, and workforce planning. This position is highly visible and requires strong leadership, communication, and critical thinking skills - along with the ability to thrive in a fast-paced, dynamic environment. Education & Experience Education: Bachelor's degree in Business, Human Resources, Communication, or a related field. Experience: 8+ years of experience in Talent Acquisition or Human Resources. 3+ years of leadership experience managing recruiters or TA professionals (clinical recruitment preferred). Proven ability to lead in high-pressure environments and adapt to various leadership styles. Must be available for occasional evenings/weekends, on-call needs, and travel (up to 20%). Frequent attendance at career events required. Key Skills & Competencies Strong leadership and team development skills. Excellent verbal and written communication; confident public speaking and presentation abilities. Deep knowledge of recruitment best practices, employment laws, and compliance standards. Proficiency with Workday and other applicant tracking or analytics tools. Skilled in interpreting and managing Talent Acquisition metrics, KPIs, and pipeline health. Analytical and problem-solving mindset with a proactive, solution-oriented approach. High integrity, confidentiality, and resilience under pressure. Core Responsibilities Leadership & Team Management Lead and mentor recruiters and TA professionals to meet organizational goals. Foster a positive, collaborative team culture that emphasizes accountability and professional growth. Conduct regular one-on-ones, team huddles, and development sessions. Oversee performance management, training, and workforce distribution to ensure team success. Hire, onboard, evaluate, and coach team members while maintaining motivation and engagement. Recruitment Strategy & Planning Design and execute recruitment strategies aligned with organizational and departmental goals. Partner with hiring leaders to assess workforce needs and build targeted recruitment plans. Serve as the Subject Matter Expert (SME) for Clinical Recruitment. Build and maintain relationships with universities, community partners, and external organizations. Plan and participate in both in-person and virtual hiring events. Full-Cycle Recruitment Oversee sourcing, screening, interviewing, selection, and offer processes. Ensure a consistent, high-quality candidate experience. Partner with leaders to ensure fairness, consistency, and legal compliance in all hiring practices. Metrics, Reporting & Continuous Improvement Establish and monitor key performance indicators (KPIs) and service-level agreements (SLAs). Prepare and present recruitment analytics and trend reports to leadership. Support EEO, Affirmative Action, and other compliance-related programs. Identify process improvement opportunities and lead change initiatives within TA. Attributes for Success Results-driven and goal-oriented. Adaptable to shifting priorities in a fast-paced environment. Confident under pressure and maintains composure in challenging situations. Demonstrates transformational leadership to elevate the TA function. Builds trust-based relationships with internal and external stakeholders. Takes initiative and finds creative, data-driven solutions to complex problems.
    $29k-43k yearly est. 4d ago
  • Operations Supervisor

    Central Transport 4.7company rating

    Hagerstown, MD jobs

    Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Shift: 2:00am-12:00pm, Tuesday-Saturday Salary: $65,000-$80,000 + up to 10% in bonuses Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Strong leadership qualities Desire to surround our customers with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree preferred, but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers
    $65k-80k yearly 1d ago
  • Operations Supervisor

    Daylight Transport 4.2company rating

    Jersey City, NJ jobs

    Job Title: Operations Supervisor Department: Operations Reports To: Service Center Manager FLSA Status: Exempt Shift Days: Monday to Friday or Sunday thru Thursday with some Weekends depending on freight levels. Shift Hours: Being flexible on both shifts is key as the ideal candidate will need to work between 8 - 10 hours per day on either day or night shift. SUMMARY: At Daylight we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we're seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments within the operation toward maximum productivity. You'll be highly skilled in employee relations, operational metrics, and overall coaching as stablished leader. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency within Daylight Transport, as we continue to learn, innovate and succeed together. RESPONSIBILITIES: Manages all employee work schedules and time off requests. Closely works with the Assistant Manager and/or Service Center Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives. Maintain constant communication with upper management, staff, and vendors to ensure proper operations of the service center. Develop, implement, and maintain quality assurance protocols. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity. Actively pursue strategic and operational objectives. Ensure operational activities remain on time and within a defined budget. Conducts daily inspections to ensure compliance with local state, federal safety regulations, as well as OSHA in conjunction with the safety team. Strive for continuous improvement in all areas of service center operations. Knowledge of Truckmate system and any other computer/internal freight monitoring systems used. Diligently monitors freight movement. Makes quick and informed decisions based on the volume levels and communicates schedule to affected employees by using manpower worksheet. Works assigned shift/s as needed, must be available to work depending upon customer pickup and delivery schedules. Monitors and evaluates the safety of each employee daily, trains on safety processes as needed. Keeps strategic relations with Linehaul operations to monitor freight movement. Manages, assigns employees around the dock to ensure proper utilization and development of employees, equipment, loading and unloading while meeting Daylight's and customer expectations. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans through Catalytic Coaching for all direct reports and problem resolution. Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving the proprietary tools and systems. SUPERVISORY RESPONSIBILITIES - Yes. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High School diploma or General Education degree (GED) required. Preferred of three (3) to five (5) -year of leading Management experience and/or training. LANGUAGE SKILLS - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly. OTHER SKILLS/QUALIFICATIONS - Computer literate, PC and mainframe; Previous forklift experience a plus, must be able to have a flexible work schedule in order to meet customer pickup and delivery schedules. Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.) PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk/stand; use hands to finger or feel; and reach with hands and arms. The employee is required to speak or hear. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work place environment is usually high to moderate, ability to withstand severe weather conditions as the environment is a typical warehouse environment, in which you may experience extreme cold and/or extreme heat. Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
    $43k-65k yearly est. 4d ago
  • Operations Supervisor

    CEVA Logistics 4.4company rating

    Tallapoosa, GA jobs

    Pay range: $60,000 - $70,000 Shift: Monday - Friday 4:30pm to 1:00am YOUR ROLE Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations. WHAT ARE YOU GOING TO DO? Develop and provide excellent customer service to internal and external customers at all times. Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies. Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered. Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation. Effectively participate in and/or supervise department projects related to assigned area of responsibility. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred. Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required. Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
    $60k-70k yearly 3d ago
  • Weekend Supervisor (LPN, RN)

    Ridgewood Health Campus 4.3company rating

    Lawrenceburg, IN jobs

    JOIN TEAM TRILOGY: At Trilogy, you'll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you're supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive! WHAT WE'RE LOOKING FOR: The Weekend Supervisor (LPN, RN) is primarily responsible for assisting the Director of Nursing (DON) and Assistant Director of Nursing (ADON) in overseeing the weekend functions of the Nursing Department(s) to ensure that the highest degree of quality care is always maintained. Key Responsibilities Assist the ADON & DON to plan, develop, organize, implement, evaluate, and direct the nursing service department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the Health Campus. Supervise, oversee and assist with all resident care according to assessed resident status and established plan of care. Provide direct nursing care as necessary per each resident's assessment, physician orders and plan of care and assess residents for expected results of treatments and medications. Assist in the scanning and attaching of resident documentation in MatrixCare to ensure Medical Records are complete and accurate. Maintain first impressions to welcome potential customers to experience our services and participate in survey and mock-survey campus preparedness. Ensure campus is tour ready including back up team resources, tour path, model room, first impressions, and tour stations. Execute tours as necessary. Provide patient care as necessary. Work Requirements Every Weekend (Friday, Saturday, and Sunday) Twelve (12) hour shifts Shift hours at the discretion of the Director of Health Services Compensation will be determined based on the relevant license or certification held, as well as the candidate's years of experience Weekend Supervisor Incentive Pay Details Weekend Supervisors are eligible for an additional hourly incentive of $7.00/hour for hours worked on Friday, Saturday, and Sunday. Weekend Supervisors who pick up hours Monday - Thursday will not receive the weekend incentive for these shifts worked. Weekend Supervisors are not eligible for additional shift or weekend pay differentials in addition to their weekend incentive. Qualifications Must have and maintain a current, valid state LPN or RN license Current, valid CPR certification required Compensation will be determined based on the relevant license or certification held, as well as the candidate's years of experience WHERE YOU'LL WORK : Location: US-IN-Lawrenceburg LET'S TALK ABOUT BENEFITS: Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available. Medical, Dental, Vision Coverage - Includes free Virtual Doctor Visits, with coverage starting in your first 30 days. Get Paid Weekly + Quarterly Increases - Enjoy weekly pay and regular quarterly wage increases. Spending & Retirement Accounts - HSA with company match, Dependent Care, LSA, and 401(k) with company match. PTO + Paid Parental Leave - Paid time off and fully paid parental leave for new parents. Inclusive Care - No-cost LGBTQIA+ support and gender-affirming care coordination. Tuition & Student Loan Assistance - Financial support for education, certifications, and student loan repayment. GET IN TOUCH: Jill APPLY NOW: Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We're proud to be recognized as one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.
    $7 hourly 2h ago
  • Customer Support Manager

    Careers In Aviation 3.9company rating

    Long Beach, CA jobs

    Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO ) business model. JOB PURPOSE The Customer Support Manager is responsible to the Sr. Manager of Product Support for the overall coordination, functional management, and leadership of PAG's Long Beach facility Customer Support activities. Manage the Customer Support organization in order to meet the objectives of the company's overall business plans and strategies. JOB DUTIES AND RESPONSIBILITIES Essential Job Functions: · Assisting in the establishment of both annual and monthly repair sales objectives in coordination with the Company's business plan · Assist in preparation of Annual Forecasts and Budget · Assist in bidding contracts and final contact negotiations · Assisting in developing an annual Sales Plan and providing monthly sales updates, revisions, and modifications to the Plan · Coordinate the specific objectives of the Sales Plan with the Customer Support Team · Coordinate with PAG Senior Management to establish both market and target customer strategies for the Company · Manage all Customer Support personnel · Defines and manages the monthly and annual sales objectives for all of the Customer Support personnel · Identify, recruit, and hire Customer Support Personnel WORKING CONDITIONS Physical Demands: It requires sitting or standing for extended periods of time, frequent walking, bending, and reaching to shoulder level, occasional squatting, lifting, carrying, pushing, or pulling weight up to 20 pounds, repetitive hand movement, eye-hand coordination, and manual dexterity, and corrected vision and hearing to normal range. Work Location: 3333 East Spring Street Long Beach, CA 90806 Potential Hazards: Exposure to materials identified on Material Safety Data Sheets. Education/Training: · Minimum 10-15 years related experience and/or training; or equivalent combination of education and experience · Minimum of 5 years of sales management experience · Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software. We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days' employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions. Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page. EOE/Vets/Disabled
    $86k-127k yearly est. 12d ago

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