Helpdesk Analyst
Dayton, OH jobs
Support Analyst
Required Skills:
Experience working in a call center OR on a helpdesk OR have technical certifications/technical degree
Excellent customer-service skills and follow up ability
Ability to think quickly and escalate issues when needed
Hardware troubleshooting skills
Detail oriented and go-getter mentality
Ability to translate technical information into non-technical terms for non-technical users
Desired Skills:
A+ certification or other relevant IT certifications
Experience logging calls using a ticketing system
Description of Role/Responsibilities:
We are looking for detail-oriented Analysts to join a rapidly growing team. Those candidates who have basic technical understanding and good phone skills will be given priority. This is a chance to get your foot in the door with a major IT employer in the Central Ohio area!
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
IT Desktop Administrator
Chicago, IL jobs
Department
PME Pritzker School of Molecular Engineering
About the Department
The Pritzker School of Molecular Engineering (PME) was established in May 2019 and evolved from the Institute for Molecular Engineering, which was founded in 2011. The PME integrates science and engineering to address global challenges from the molecular level up. The PME's rigorous academic and research programs are made possible through the University of Chicago's unique partnership with Argonne National Laboratory. The Pritzker School of Molecular Engineering is the first new school at the University of Chicago in three decades and the first school in the nation dedicated to molecular engineering. In the next phase of growth as a School, the PME will continue to expand its team of world-class faculty researchers and empower students from diverse backgrounds to collaborate with faculty in cutting-edge facilities. The PME aims to bring solutions for urgent societal problems to the forefront, while training the next generation of scientific leaders and entrepreneurs.
Job Summary
Reporting to the Executive Director, PME Information Technology, this position works to develop and implement systems, evaluate new applications and recommend enhancements to current systems, along with coordinating IT Projects. This role is expected to provide robust contributions to internal and University-wide IT initiatives and projects as directed by the PME Executive Director of Information Technology. The Desktop Administrator participates in diagnosing and resolving system operational problems quickly and effectively; documenting system administration procedures; and implementing and maintaining security protocols. This position also solves complex end-user issues regarding hardware, site licensing, software, and networking. Uses best practices and IT knowledge to guide customers through the installation of applications and computer peripherals. Deploys a variety of devices to customers, including computers, tablets, mobile phones, and printers/copiers. The PME continues to employ a hybrid remote working policy based on the ability to perform technical support-related tasks. The role will require approximately 60% on-campus availability.
Responsibilities
Designs, implements, and maintains complex IT infrastructure systems, including servers, networks, storage solutions, and cloud platforms, to support organizational operations and scalability requirements.
Continuously monitors system performance, identifies potential issues, diagnoses problems, and implements solutions to minimize downtime and ensure optimal system reliability.
Implements and maintains security protocols, conducts regular security assessments, ensures compliance with industry standards and regulations, and protects systems from cyber threats and vulnerabilities.
Analyzes computing systems, processes, and controls to ensure that all operations are efficient and functional.
Ensures communication tools are functional and creates secondary support systems in the event of equipment failure.
Integrates various hardware and software components, optimizes system performance, and ensures seamless communication between different technological platforms and applications.
Maintains industry standards and stays abreast of new software, solutions, releases, and product enhancements.
Provides consistent support relating to the PME Core Facilities, Laboratory environments, and external entities, while providing support for day-to-day requests as a whole for the PME community.
Creates and maintains comprehensive technical documentation, collaborates with cross-functional teams including developers and IT support staff, and provides technical guidance and support to stakeholders across the organization. Uses best practices and IT knowledge to guide customers through the installation of applications and computer peripherals.
Deploys a variety of devices to customers, including computers, tablets, mobile phones, and printers/copiers.
Assists and responds to all queries, questions, concerns, and requests on behalf of the entire PME user base.
Contributes to providing feedback on best practices supporting various IT projects and is an active participant in improving infrastructure.
Actively participates, communicates, develops, oversees, and coordinates internal and University-wide IT initiatives and projects as directed by the PME Executive Director of Information Technology.
Works independently to solve complex end-user issues regarding hardware, site licensing, software, and networking.
Assists in transitioning manual processes to electronic workflows including operational improvement initiatives.
Establishes and manages existing vendor relationships.
Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
Supports the IT development group in building new systems and enhancing existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
Administers new IT developments, keeps up with evolving business requirements and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications:
---
Preferred Qualifications
Education:
Bachelor's degree in computer engineering or related discipline.
Experience:
2-5 years of experience as a support specialist.
Demonstrated experience in computer user and infrastructure support in resolving issues and providing a high level of service.
Background in data management and proper protocols/procedures.
Setup and maintain digital signage solutions.
Maintain a searchable and accessible knowledge base.
Technical Skills or Knowledge:
Knowledge of professional IT practices with a concentration on data privacy and security.
Knowledge of Office 365 environment, creation of domain system, etc.
Knowledge of remote management toolsets.
Demonstrated ability to design, configure, deploy, and maintain software and computer infrastructure.
Implement and utilize systems management tools for server monitoring, root-cause analysis, and remediation while instituting appropriate security strategies for safeguarding infrastructure resources.
Strong understanding of ITIL and ITSM frameworks.
Preferred Competencies
Accomplish goals working through formal and informal channels.
Demonstrate creativity, problem-solving, critical analysis, initiative, judgment, and, decision-making skills.
Effectively manage projects in a cross-functional environment while adapting to rapidly changing technology and applying it to business needs and presenting tools and methods to improve workflow.
Demonstrate solid planning and organizational skills emphasizing detail and thorough follow-up.
Excellent interpersonal, written, and oral communication skills.
Strong relevant subject matter knowledge.
Assess the IT needs on a proactive vs. reactive basis and provide recommendations for future technology for the University.
Communicate technical information to a non-technical audience in a clear and coherent manner.
Working Conditions
Office environment, hybrid schedule.
Occasional extended work hours and some weekend days.
Lift up to 30 lbs.
Application Documents
Resume/CV (required)
Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$60,000.00 - $95,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call ************ or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: *********************************** Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Auto-ApplyIT Coordinator
Columbus, OH jobs
Job DescriptionGoal: To install, maintain, upgrade, and support a healthy technology infrastructure at Tree of Life Christian Schools, ensuring reliable, secure, and effective technology resources for students, faculty, and staff.
Contracted by: School Board by recommendation of the Superintendent
Accountable to: Assistant Superintendent
Type of Position: Full-time
Personal/Spiritual Qualities
All Tree of Life employees are ministers of the gospel of Jesus Christ. As such, the IT Coordinator is expected to demonstrate the following qualities:
Strong, evident personal relationship with Jesus Christ, growing in spiritual maturity.
Commitment to being a godly role model and maintaining a prayerful attitude.
Display a spirit of dedication, service, commitment, flexibility, and enthusiasm.
Positive, joyful attitude with sensitivity to others' needs and a desire to encourage co-workers.
Ability to listen and respond to wise counsel.
Complete acceptance of Tree of Life Christian Schools' Statement of Faith.
Active membership in a Bible-believing church with no significant doctrinal differences from Tree of Life's Statement of Faith.
Professional Requirements
Thorough knowledge of computers, peripherals, and network hardware.
Working knowledge of telephone systems and Internet infrastructure.
Understanding of current and late-model computer hardware and software.
Expertise in cybersecurity, data protection policies, and content monitoring.
Ability to learn and adapt to new technology, products, and procedures.
Strong problem-solving and troubleshooting skills.
Ability to assist and guide users in resolving technology-related issues.
Ability to lift heavy objects, climb ladders, and work in tight or awkward spaces as necessary.
Willingness to travel between campus locations as needed.
Ability to plan, implement, and manage technology projects efficiently.
Experience working within budget constraints for IT equipment and services.
Core ResponsibilitiesHardware & Equipment Management
Install, maintain, and troubleshoot computers for Tree of Life personnel and students.
Assist with installation and maintenance of printers, network hardware, and other peripherals.
Evaluate and procure necessary technology equipment, ensuring cost-effectiveness and longevity.
Dispose of outdated, obsolete, or damaged equipment responsibly, including selling functional items when possible.
Maintain an organized and updated system for hardware identification, inventory, and record-keeping.
Ensure a sufficient and well-organized stockpile of accessories and spare parts.
Software & System Administration
Assist in maintaining Google operating systems and school-wide software solutions.
Install and manage specialized software applications as needed.
Ensure access and functionality of web-based applications for staff and students.
Oversee the proper operation and synchronization of Google system calendars.
Cybersecurity & Compliance
Monitor network security, implement content filtering, and enforce data protection protocols.
Ensure compliance with cybersecurity best practices and educate staff on safe computing habits.
Identify and mitigate potential security threats, unauthorized access, and phishing attempts.
Regularly review and update IT security policies in accordance with school policies and legal requirements.
Helpdesk & User Support
Provide timely and efficient technical support to faculty, staff, and students.
Troubleshoot network and system issues, ensuring minimal downtime.
Attempt equipment repair when feasible, replacing hardware when necessary.
Train and onboard new users in school technology systems, software, and procedures.
Communicate effectively with users of varying levels of technical proficiency.
Maintain an internal knowledge base for common technical issues and resolutions.
Network & Infrastructure Maintenance
Install and maintain network infrastructure, including running cables and configuring network hardware.
Assess and adapt to building materials and architectural challenges when installing, covering, or terminating cables.
Install WireMold, surface-mount boxes, termination blocks, plugs, and jacks as needed.
Use appropriate tools for network installations and furniture assembly related to technology equipment.
Work closely with the Building Supervisor and maintenance staff to coordinate installation projects.
Maintain a clean and organized workspace, ensuring thorough clean-up after installation and maintenance tasks.
Training & Technology Education
Conduct technology training sessions for faculty and staff to enhance digital literacy and tool proficiency.
Provide ongoing support in using Google Suite, classroom technology, and digital learning tools.
Educate staff and students on cybersecurity awareness and best practices.
Vendor & Budget Collaboration
Research and recommend vendors for hardware, software, and IT services.
Assist in managing IT-related expenses within the school's budget.
Evaluate cost-effective solutions for school technology needs while maintaining performance standards.
Coordinate with external service providers for repairs, upgrades, and support.
Evaluation Criteria
Performance for the IT Coordinator will be evaluated based on:
Technical Competency: Effectiveness in maintaining and troubleshooting hardware, software, and network systems.
Response Time & Support: Ability to provide timely and effective technical assistance to staff and students.
Cybersecurity & Compliance: Implementation and enforcement of security measures and data protection.
Infrastructure Management: Proper installation and maintenance of network infrastructure and related technology.
Communication & Training: Ability to effectively communicate technical information and train users in system operations.
Organization & Project Management: Capacity to manage multiple projects, maintain inventory records, and implement improvements in technology use.
Vendor & Budget Management: Ability to recommend cost-effective solutions while adhering to budget constraints.
Professional Growth: Commitment to staying updated with emerging technology trends and best practices in IT support.
IT Systems Administrator III - 3277
Pembroke, NC jobs
Division Finance and Administration Department DoIT Working Title Director of Enterprise Applications Vacancy Type Exempt Professional Staff (EPS) Min T/E Requirements * Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred).
* Minimum of two (2) years of experience in enterprise application management within higher education.
* Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations.
* Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
* Strong understanding of data governance, system architecture, and integration best practices.
* Excellent leadership, communication, and project management skills.
FTE 1 Recruitment Range Commensurate with Education and Experience Anticipated Hiring Range Commensurate with Education and Experience Position # 3277 FLSA Status Exempt Months per year 12 Is this a grant funded position? No If yes, please indicate the end date of the grant.(if applicable)
N/A
Primary Purpose of Organization Unit
Enterprise Applications is tasked with developing and implementing new applications being used by university personnel, as well as supporting the maintenance and administrative associated with such applications. It also works to develop integrations which move data into or out of any of these systems.
Primary Purpose of Position
The Director of Enterprise Applications provides strategic and operational leadership for the institution's enterprise application systems. This role oversees the design, development, integration, and support of administrative and academic systems, with a primary focus on the Ellucian Banner ERP system (versions 8 or 9). The Director oversees and manages all aspects of the Ellucian Banner and Banner-related Enterprise Resource Planning applications used throughout the university. These support services include installation, configuration, programming, hosting, troubleshooting, technical testing, updates, integration, application administration, business systems analysis, process improvement, and reporting/intelligence. The Director provides technical leadership, planning, and guidance to a team of programmers, business systems, and business intelligence analysts to support the implementation or upgrade of applications and the design and development of new applications or interfaces. In addition, the Director focuses on oversight and service to university clients to include second-and third-level support for staff members who are the principal subject-matter experts for enterprise applications.
Job Description
REMOTE WORK PLAN & AGREEMENT ON FILE. POSITION APPROVED FOR REMOTE WORK.
* This position is located in North Carolina. This position is eligible for hybrid work environment, based on departmental and operational needs.
* This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with university's remote work policy.
* Additionally, employees should reside within a reasonable commuting distance of their assigned duty station and must work in North Carolina.
This is a supervisory-focused position which primarily ensures appropriate delegation and oversight of the tasks stated in the Org Unit purpose above. This includes both daily task review as well as involvement in ongoing EA-related projects.
Key Responsibilities
Strategic Leadership & Oversight
* Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities.
* Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
* Manage integrations between Banner and third-party systems used across campus by faculty, staff, and students.
* Oversee the development and delivery of reports using Argos, Tableau, and other reporting tools.
* Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
* Lead and assign development tasks to programmers supporting enterprise applications, ensuring coverage across technologies such as PHP, Bash scripting in Linux, JavaScript, C#, and PowerShell.
* Oversee and facilitate database support for developers, including guidance on SQL, SQL Server, and Oracle environments to ensure optimal performance and data integrity.
* Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities and staff expertise.
* Oversee a team of business systems analysts, developers, and business intelligence analysts in the Enterprise Applications Solutions unit, focusing on business analysis, process improvement, reporting, and ERP consulting services for the university's Enterprise Resource Planning (ERP) system, Ellucian Banner, and related applications.
* Lead the unit to serve as Banner subject matter experts responsible for HR/Payroll, Financial, and Student systems support functions for the University. This includes supporting and optimizing critical university functions such as employee benefits enrollment, payroll cycles, financial year-end close, student registration, graduation periods, day-to-day support, training, as well as leading strategic initiatives, enterprise projects/programs, and business enhancements.
* Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands-on systems support.
* Partner closely with leaders across the university to ensure the delivery of business solutions for departmental or enterprise-wide projects and initiatives. Drive process and workflow improvements and automation throughout the university.
* Lead and direct activities assigned to projects and oversee additional project team members such as vendors and consultants toward successful completion.
* Coordinate and collaborate with University of North Carolina System Office (UNCSO) IT partners, managing relationships and services by the System Office relating to Shared, Hosting, and Managed Services, and augmented staffing.
* Provide technical and management oversight for day-to-day operations of all production Enterprise Services, ensuring adherence to published Service Level Agreements (SLAs) and reporting on performance, trending, and forecasting needs to the Chief Information Officer.
Team Leadership & Development
* Manage human resources within the department, including recommending staffing and organizational structure to ensure optimal service delivery.
* Hire, train, and develop staff, ensuring performance management activities such as evaluations and rating validations are completed on time.
* Address staff issues in collaboration with the CIO's office, following university policies and procedures.
* Participate in steering and governance committees, liaising with client stakeholders and end-users related to the services supported by Enterprise Applications.
* Supervise and mentor a team of application developers, database administrators (DBAs), and analysts.
* Conduct performance appraisals, set professional development goals, and manage HR-related responsibilities including hiring, onboarding, and disciplinary actions.
* Foster a culture of innovation, accountability, and continuous improvement within the team.
Budget & Resource Management
* Develop and manage the enterprise applications budget, including forecasting, procurement, and cost optimization.
* Oversee vendor contracts and licensing agreements to ensure compliance and cost-effectiveness.
* Monitor and control expenditures to stay within budgetary constraints while maximizing resource utilization.
* Identify opportunities for cost savings and implement strategies to optimize financial resources.
* Allocate resources effectively to ensure the successful execution of projects and initiatives.
* Collaborate with finance and procurement teams to ensure accurate financial planning and reporting.
* Evaluate and negotiate contracts with vendors and service providers to secure favorable terms and conditions.
* Ensure the efficient use of technology resources, including hardware, software, and personnel, to support the institution's goals.
ERP System Support & Troubleshooting
* Provide leadership in the support and maintenance of the Banner ERP system.
* Coordinate with Ellucian and other vendors to resolve system issues, apply patches, and implement upgrades.
* Lead root cause analysis and resolution of complex technical problems affecting ERP performance or availability.
Cross-Departmental Collaboration
* Partner with academic and administrative departments to identify needs and deliver integrated solutions that enhance operational efficiency.
* Facilitate project planning sessions, requirements gathering, and post-implementation reviews.
* Translate business needs into technical requirements and ensure successful delivery of projects that integrate with Banner and other enterprise systems.
Governance & Compliance
* Ensure enterprise applications meet institutional data governance, security, and compliance standards.
* Ensure data integrity, security, and compliance across all enterprise systems.
* Maintain documentation and audit trails for system changes and access controls.
Innovation & Continuous Improvement
* Stay current with emerging technologies and higher education trends to recommend enhancements to enterprise systems.
* Lead initiatives to modernize legacy systems and improve user experience.
Project Portfolio Oversight:
* Direct and manage the full lifecycle of projects assigned to the Enterprise Applications team, ensuring alignment with institutional goals, timely delivery, and adherence to scope, budget, and quality standards.
* Provide strategic direction and remove roadblocks to maintain project momentum.
Cross-Functional Coordination
* Serve as the primary point of contact for enterprise application projects, facilitating collaboration between IT staff, functional departments, and external vendors.
* Lead project planning sessions, prioritize initiatives, and ensure clear communication of timelines, deliverables, and responsibilities.
Performance Monitoring & Reporting
* Establish and track key performance indicators (KPIs) for project execution, including resource utilization, milestone achievement, and stakeholder satisfaction.
* Provide regular updates to senior leadership and adjust project strategies based on evolving needs and feedback.
Required Qualifications
* Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred).
* Minimum of two (2) years of experience in enterprise application management within higher education.
* Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations.
* Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
* Strong understanding of data governance, system architecture, and integration best practices.
* Excellent leadership, communication, and project management skills.
Preferred Qualifications
* Experience with cloud-hosted ERP environments and hybrid integrations.
* Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules.
* Knowledge of compliance standards such as FERPA, HIPAA, and GLBA.
* Experience with Integrations with Banner ERP such as:
o Canvas (Instructure)
o TargetX
o Pathify
o Softdocs
o Ellucian Ethos
o Touchnet - Payment processing integration
o Blackbaud
Management Preference
3 years of experience in Banner ERP security management or a comparable ERP.
3 years of experience in SQL, building database tables, views, and triggers.
3 years of experience with Oracle and SQL Server databases.
Understanding of agile methodologies. Working experience with Banner and student portals.
Lic or Certification required by statute or regulation
Posting Information
Job Opening Date 10/10/2025 Job Closing Date Open Until Filled Yes Posting Category Managerial/Non-Teaching Professional Posting Number EPA01063 Quick Link to Posting ************************************ Special Instructions to Applicants
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Technical Support Specialist
Remote
Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team. The Technical Support Specialist will bridge the gap between our customers and our product, providing specialized technical troubleshooting and occasional frontline customer support. You'll get hands-on in the product, learning the ins and outs to operate as the go-to technical resource for both customers and internal teams. This position will handle day-to-day customer inquiries while taking ownership of complex technical issues that require deep expertise. You'll break down complex problems methodically until they're either resolved or thoroughly documented for our Product and Engineering teams to address.
Beyond resolving individual tickets, you'll curate and manage our bug tracking and feature request pipeline. Attention to detail and clear communication are essential as you transform customer feedback into meaningful, actionable bugs and feature requests.
When not actively resolving technical support tickets, you'll supplement frontline customer support and contribute to documentation development, internal process optimization, QA testing for new features, and training preparation-all focused on elevating the customer experience.
Location Note: Candidates in Pacific, Mountain, or Central US time zones are preferred.What you'll do:
Provide Expert-Level Technical Support: Serve as the escalation point for complex technical issues from bookkeeping, accounting, and tax support teams, while providing occasional frontline customer support through email, phone, and other support channels
Deliver Real-Time Assistance: Conduct live phone and video support sessions for customers requiring urgent help
Manage Technical Pipeline: Analyze, prioritize, and escalate bugs and feature requests to Product and Engineering teams with clear, actionable documentation
Drive Issue Resolution: Work hands-on with technical teams to troubleshoot and resolve complex customer issues and product bugs
Partner Cross-Functionally: Collaborate with Engineering, Product, and integration partners to resolve customer-impacting issues and drive product improvements
Ensure Quality Standards: Serve as the technical authority for support escalations and act as the go-to technical resource for internal teams
Build Knowledge Resources: Develop and maintain comprehensive internal and customer-facing technical documentation in partnership with Knowledge Management
You might be a fit if you possess:
Communication Excellence: Outstanding written and verbal communication skills with the ability to explain complex technical concepts clearly to both technical and non-technical audiences
Technical Support Background: Proven experience in technical support, ideally within a fast-paced B2B SaaS environment
Problem-Solving Agility: Ability to think critically, master complex products quickly, and develop creative solutions to customer challenges
Technical Troubleshooting: Experience documenting detailed replication steps for complex issues and collaborating with Engineering and Product teams to drive resolution
QA Mindset: Demonstrated ability to ensure quality in escalated customer requests and bug reporting with attention to detail
Web Application Expertise: Strong understanding of best practices for troubleshooting frontend/backend issues and API integrations (REST, SOAP, GraphQL, etc.)
Integration Experience: Hands-on experience supporting third-party integrations such as Plaid, Stripe, or similar financial/payment platforms
Tool Proficiency: Familiarity with modern support platforms such as Zendesk, Salesforce Service Cloud, or Help Scout
Compensation is variable and is subject to a candidate's personal qualifications and expectations. Heard is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!
Heard participates in the U.S. Department of Homeland Security's E-Verify program to confirm the employment eligibility of all newly hired employees. For more information please check out E-Verify
Auto-ApplyIT Infrastructure Intern
Columbus, OH jobs
We are seeking a motivated and detail-oriented Infrastructure Intern to join our IT team for the Summer 2026 internship program. This is a great opportunity for students who are passionate about technology and eager to gain hands-on experience in a professional environment.
As an Infrastructure Intern, you'll work side-by-side with experienced IT professionals to support and maintain our core technology systems and infrastructure. You'll gain exposure to a range of activities including hardware and software support, network management, system monitoring, and project execution. The role will be based on-site 2 days per week, allowing for in-person collaboration and mentoring from our team.
The IT Infrastructure Intern participates in our Company-wide Summer Internship Experience that helps college students develop professional skills. During this 12-week program, interns spend approximately 80 percent of their time completing a business-driven project. These assignments could range from generating ideas for product improvement to creating new processes to developing a standardized playbook for a specific role within the Company. Upon graduation, each intern will present their project to their manager, mentors and members of senior leadership.
Interns will spend the remainder of their time receiving additional on-the-job experience and classroom learning. Classes will feature topics from general business etiquette to resume writing, interviewing and presenting with confidence.
In keeping with Our Philosophy, the program will also feature a community service component. Interns are based at our Company headquarters in Columbus, Ohio.
Key Responsibilities:
Assist in maintaining and monitoring IT infrastructure systems including servers, networks, and storage
Support IT team in hardware deployments, software installations, and troubleshooting activities
Participate in infrastructure projects including upgrades, migrations, and system enhancements
Help document system configurations, procedures, and troubleshooting steps
Collaborate with team members to identify and resolve technical issues
Learn and apply IT best practices and security standards
Qualifications:
Currently pursuing a degree in Information Technology, Computer Science, or a related field
Preferred: Entering junior or senior year of college
Strong interest in IT infrastructure, systems administration, or network engineering
Basic understanding of operating systems, hardware components, and networking concepts
Excellent problem-solving skills and attention to detail
Ability to work on-site at least a few days per week
Strong communication and teamwork skills
Potential to continue in a part-time role during the Fall 2026 semester
Auto-ApplyIT Quality Engineer Intern (Summer 2026)
Westfield Center, OH jobs
Our Quality Engineers are the backbone of our agile teams, dedicated to perfecting every line of code and ensuring our software shines. Dive into the world of quality assurance and be part of a cutting-edge team that tests, troubleshoots, and transforms software into seamless, reliable solutions. You'll harness your skills in test automation, scripting, and problem-solving to identify and fix issues before they become problems.
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Job Responsibilities
Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit.
Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship.
Participates in summer internship program events, including Lunch and Learns.
Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors.
Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects.
Takes responsibility for administrative and support tasks of the department.
Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions.
Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors.
Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions.
Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities.
Develops business skills in communication and shadowing other professionals.
Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors.
Attends business unit meetings as assigned and creates and delivers presentations.
Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship.
For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions.
This may involve traveling on short notice or other daily driving duties as assigned.
Job Qualifications
High School Diploma or General Education Diploma (GED) and/or commensurate experience.
Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months.
For field roles, only: Valid driver's license and a driving record that conforms to company standards.
Location
Hybrid defined as three (3) or more days per week in the office.
Behavioral Competencies
Collaborates
Customer focus
Communicates effectively
Decision quality
Nimble learning
Technical Skills
Data Analysis and Reporting
Information Systems
Continuous Learning
Data Entry
Time Management
Business Analysis
Problem Solving
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Auto-ApplyFall Intern, IT COE
Parma, OH jobs
Department: Career Services Reports To: Program Director, IT COE Recruitment Type: External/Internal Employment Type: Student Non-Union Work Schedule: To be determined by supervisor Job Description:
SUMMARY
Provides basic clerical support, performs various office tasks, and provides general customer service within the assigned department or external organization.
ESSENTIAL FUNCTIONS
* Assists with departmental assignments as directed
* Provides support on departmental projects as needed
* Assists the department in the delivery of excellent customer service
* May assist in the completion of departmental tracking and reporting
* Effectively interacts with colleagues, clients, and leadership
* Performs other duties as assigned
* May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency
EDUCATION AND EXPERIENCE/TRAINING
* Must be currently enrolled in Tri-C
* Declared major on record
* Cumulative GPA of 2.00 or higher
* May require a specific major in relevant field and/or relevant completed coursework
* Must be 18 years or older
* Must complete a Summer Internship Application, and Confidentiality and Nondisclosure Statement
* Must successfully complete a pre-employment background check and/or drug testing
* Must be enrolled during Summer Semester, and must have plans to register for classes in Fall Semester at Tri-C
KNOWLEDGE, SKILLS and ABILITIES
* Possesses basic knowledge of customer service concepts and practices
* Possesses commitment to providing excellent customer service
* Possesses organizational and time-management skills
* Possesses sound written, verbal and interpersonal communication skills
* Possesses sensitivity to appropriately respond to the needs of a diverse population
* Works accurately with great attention to detail
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
* Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
IT User Support Specialist (Onsite)
Tempe, AZ jobs
At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.
Visit ****************************************** to learn more about what makes us stand apart.
This is an onsite position working 10:00 am to 7:00 pm M-Th, 8:00 am to 5:00 pm F. We will consider applicants that reside in the following states: Arizona - near Tempe.
Pay: $20.00 per hour
Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:
*Medical
*Dental
*Vision
HSA
Telemedicine
An Award-Winning Wellness Program
Tuition Assistant Program
Short- and Long-Term Disability Options
Life Insurance
Employee Assistance Program
401K with Company Match
Generous Paid Time Off
Volunteer Paid Time Off
11 Paid Holidays
An Empowering Company Culture
Computer Equipment Provided
Work from Home
(* includes domestic partner coverage)
POSITION SUMMARY:
The User Support Specialist is responsible for providing computing services and support to university faculty, staff, and students. They are charged with classrooms, workstation, application, print, and lab support. They are the public face of the ITS division and represent the user perspective in all technical operations and project activities.
The User Support Specialist reports to the Director of User Support Services and is charged to understand the goals/objectives of that team and how it supports those of the ITS division.
QUALIFICATIONS:
Experience
2+ years of progressive experience in technical/end-user computing support including:
Microsoft Windows
Apple Operation Systems
MS Office suite
Email
Calendaring
Education
Bachelor's degree in computer science, or equivalent combination of education and experience.
Interpersonal Skills
Excellent verbal and written communication skills.
Excellent customer service, communication and teamwork skills.
Positive attitude and solutions-oriented thinking.
Other Skills
Typing
MS Word
MS Excel
MS PowerPoint
ESSENTIAL FUNCTIONS:
Problem Solving
Collect user information and create Help Desk tickets to identify, prioritize, track, and analyze technology related issues.Create tickets for 100% of all Help Desk calls.Diagnose and resolve at least 30% of Help Desk calls.
Achieve and maintain a 90% user satisfaction rating on follow-up surveys.
Develop and maintain Help Desk documentation in accordance with defined ITS standards within 3 business days of any approved changes.
Establish working partnerships with ITS teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying user computing problems.
Consultancy
Work with ITS teams and user community in problem analysis, solution identification, issue resolution, and Help Desk ticket escalation.
Provide recommendations to staff and faculty regarding the purchase of new computers and peripherals in accordance with defined ITS standards.
Generate Help Desk data reports and summarize top recurring issues to provide ITS leadership with information that can be utilized to proactively prevent issues that impact users.
Track open/unresolved Help Desk tickets and coordinate ITS communications with end users to facilitate issue resolution of 90% of tickets within 3 business days.
Provide a daily report to Director of any tickets that are older than 3 business days.
Communication:
Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed.
Utilize plain language in all verbal and written communication.
Keep Help Desk documentation updated using defined standards within 3 business days of approved changes.
Document systems and processes in accordance with defined standards within 3 business days of approved changes.
Work with other ITS User Support Services team members and Director to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users.
Be engaged and participate in individual discussions, project and team meetings.
Information Processing & Decision Making:
Prioritize allocation of time and resources in accordance with defined university and departmental priorities.
Determine ticket escalation requirements within ITS to facilitate resolution of user issues of at least 90% of tickets within 3 business days.
Actively look to maximize existing university investments and leverage existing systems to solve identified user problems.
Actively look to automate repetitive manual processes.
Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.
*Perform other duties as required.
Physical Demands/Work Environment:
Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS).
The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.).
Ability to sit or stand for six to eight hours.
Ability to work at least 40 hours a week in office.
EEO and Accessibility Statement:
Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.
Auto-ApplyRemote Summer Internship - Lifeway Podcast Network
Remote
The Lifeway Internship Program is a unique opportunity designed to provide college students and recent graduates with a valuable learning experience that fosters growth both professionally, personally, and spiritually. Our internships go far beyond "busy work"-you'll engage in meaningful projects, gain hands-on experience, and be empowered to make an impact. Interns at Lifeway receive professional development, have opportunities for exposure to senior leaders, and benefit from mentoring relationships with experts in their chosen field.
Job Overview
This internship provides an opportunity to develop podcast content building, production skills and behind the scenes knowledge of a robust podcast network while contributing to Lifeway's mission of equipping ministry leaders through compelling podcast content. The Lifeway Podcast Intern will play a key role in helping develop new podcasts as well support on our existing and ongoing shows.
Internship Program Details & Requirements
Compensation: Lifeway's summer internship program offers a competitive hourly pay rate, and all necessary equipment is provided.
Work Schedule: Interns work an average of 32 hours per week, with core workdays from Tuesday to Thursday. The expectation is that the internship is the primary focus during working hours.
Program Duration: June 1 - August 14, 2026 (11 weeks). Interns must commit to participating in the entire program.
Eligibility: Candidates must be enrolled in an undergraduate or graduate program and have completed at least two years of study by the internship start date. Recent graduates (December 2025 or May 2026) are also eligible.
Development Opportunities: Weekly professional development sessions are provided, including specialized training, mentorship, and leadership development.
Remote Structure: This is a remote position in the U.S., with required in-person attendance for orientation (June 1 - 4, 2026) and end-of-summer presentations (August 11-14, 2026) in Nashville. Travel costs for these events are covered by Lifeway.
Application Deadline: Applications are due by December 31, with interviews beginning as soon as possible. Selections are finalized by April 1.
Explore our culture further at team.lifeway.com/culture-code.
This is a remote position based in the contiguous 48 United States with occasional travel to Nashville for in-person team gatherings.
DFiFhYfR5n4#LI-Remote
DFiFhYfR5n4#LI-Remote
Responsibilities
Live out Lifeway's mission and values, showing deep commitment to Kingdom work
Assist producers and hosts with developing content ideas for podcasts
Work alongside our podcast producers to identify and pull compelling social media content
Provide administrative support to the podcast team
Overnight travel for Orientation, and Final Presentation weeks
Qualifications
Education
Communications, ministry, writing or related field
Skills, Knowledge, & Experiences, required
Strong creative and innovative skills
Ability to multi-task and execute multiple projects to completion
Excellent communication and interpersonal skills
Working knowledge of podcasts and listen to ministry based podcasts regularly
Actively involved in an evangelical Christian church
Skills, Knowledge, & Experiences, preferred
Experience with video or photography, social media
Auto-ApplyTechnical Support Specialist, District - Central Office
Dublin, OH jobs
/Computer Technician Additional Information: Show/Hide TITLE: Technical Support Specialist, District - Central Office JOB STATUS: FLSA Overtime Eligible REPORTS TO: Director, PK-12 Technology
DEPARTMENT: Academics
POSITION SUMMARY: Assist with supporting the District's mobile device management systems and system applications; repair, support, and operate the district's technology and media systems.
JOB QUALIFICATIONS:
* Associate degree in computer science or equivalent work experience with computer systems.
* Experience working in mobile device management systems such as JAMF and Google Admin.
* Software integration and provisioning experience. Experience in educational organizations is preferred.
* Willingness to become trained in the system(s) used by the school district.
* Ability to organize and prioritize work.
* Well-developed oral and written communication skills.
* Ability to diagnose and resolve basic computer, projector, TV, media, and technical issues.
* Sound judgment and problem-solving skills.
* Ability to work cooperatively with all staff and to interact with staff, students and the public in a positive manner.
* Ability to handle confidential information, set priorities, work well under pressure with and attention to detail.
* Ability to lift 35lbs without assistance.
* Valid Ohio driver's license and insured vehicle for visiting sites for repairs.
* Such alternatives to the above as deemed appropriate by the Director of PK-12 Technology.
ESSENTIAL DUTIES:
* Help maintain district MDM systems, and media systems (TVs, projectors, screen sharing devices).
* Provide technical support and assistance, whether on the phone, in person, or remotely related to software, computer systems, hardware, and mobile device management systems.
* Drive between school site to attend to tasks, projects and Help Desk tickets as assigned.
* Maintain a working log detailing all required system updates, as well as the date of completion.
* Organize and file documentation pertaining to warranties and instructional guides for computer and display hardware.
* Support department in creating training materials pertaining to technology troubleshooting and usage.
* Monitor collection/distribution/repairs of student and staff devices.
* Assist with setup and running of the District media equipment for Board Meetings, etc.
* Take inventory, support, and repair equipment and software related to the District's technology.
* Participate in technology committees, other groups, and organizations as assigned.
* Work closely and cooperatively with staff members whose duties are technology dependent.
* Attend training sessions as assigned by the Director of PK-12 Technology.
* Ensures the safety of students.
* Establishes and maintains cooperative professional relationships.
* Remains free of any alcohol or nonprescription controlled substance and abuse of any prescribed controlled substance in the workplace throughout employment in the district.
* Exhibits professional behavior, emotional stability, and sound judgment.
* Serves as a role model for students in how to conduct themselves as citizens and as responsible, and intelligent human beings.
* Understands the legal responsibility to help instill in students the belief in and practice of ethical principles and democratic values.
* Maintains confidentiality and respect for confidential information at all times.
* Other duties as assigned by the Superintendent or his/her designee.
TERMS OF EMPLOYMENT: 261 days (251 work days and 10 paid holidays); 8 hours per day, excluding lunch; number of days of vacation, holidays and salary as determined by Negotiated Agreement. Work year to be established by the Board.
SALARY: $26.24/HR. - $30.43/HR.
The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. The qualifications should not be viewed as individual absolute standards, but considered holistically with other position-related criteria.
The Dublin City School District is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, age, religion, national origin, ancestry, disability, veteran status, marital status, or any other status protected by law.
IT Project Specialist - 499890
Ohio jobs
Title: IT Project Specialist
Department Org: IT Personnel - 105780
Employee Classification: U1 - Unclassified PSA FT
Bargaining Unit: Professional Staff Association
Primary Location: MC AD
Shift: 1
Start Time: 8:00 a.m. End Time: 5:00 p.m.
The Project Analyst will provide project leadership and support for DTAS project teams - from project initiation to project closure to support the on-time, on-scope delivery of IT projects. This position will be responsible for planning, scheduling, organizing, and monitoring project progress, and tracking project activities. The position will perform duties to support the portfolio management activities of DTAS leadership. Furthermore, the Project Analyst will be responsible for maintaining project management methodologies and tools for the division and serving as a librarian for departmental project artifacts. Additionally, the Project Analyst will deliver operational, managerial and executive ad-hoc reports for project stakeholders and serve as the systems administrator for the project management information system. This role will also provide support services for academic and clinical project operations on both the Main and Health Science Campuses.
Minimum Qualifications:
Education / Experience / Certification:
•
Bachelor's degree in business administration with a concentration in information systems or computer science with two plus (2+) years' relevant experience in Project Management
•
OR four plus (4+) years relevant experience with Project Management Certification required
•
Two plus (2+) years' experience in managing projects, teams and meeting deadlines
•
Previous experience in a higher education environment is a plus
Technical Knowledge & Skills
•
Emerging Knowledge in Project Portfolio Management
•
Power BI and DAX knowledge desired
•
Demonstrated ability to effectively interact with technical and non-technical staff
•
Demonstrated ability to facilitate workshops, brainstorming and planning sessions
•
Demonstrated ability to prioritize tasks and assignments meeting tight deadlines
•
Demonstrated ability to creatively solve problems and perform analytical thinking
•
Demonstrated ability to effectively work under pressure and resolve conflict when necessary
•
Demonstrated ability to make sound business decisions, and when necessary, take independent action on matters affecting goals
Communication and other soft skills/abilities:
•
Excellent verbal and written communication skills
•
Excellent organizational and time management skills
•
Good presentation skills
•
Demonstrated ability to be a supportive team player
•
Must have a focus on detail
•
Good understanding of MS Office skills
•
Strong interpersonal skills
•
Independent accountability in meeting deadlines and goals with minimal supervision (i.e. self-motivated and willing to meet critical deadlines)
safeguard data integrity and standards
•
Perform duties related to configuration, maintenance and utilization of PMIS tool(s)
4.
Training & Mentoring
•
Develop training artifacts to support DTAS staff members' use of the project management information system
•
Provide business and technical project guidance and support to technology staff members and consultants to ensure all project standards and procedures are met for project development.
5%
5.
Process Asset Librarian
•
Develop and Maintain process assets for project management standards, frameworks, processes, methodologies, tools, techniques and templates in accordance with industry best practices.
•
Serve as the librarian for project management process assets.
5%
TOTAL
100%
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Non-Credit Instructor - Information Technology
Columbus, OH jobs
Compensation Type: SalariedCompensation: $60.00 The Non-Credit Instructor in Information Technology is responsible for delivering instruction and training to a variety of students for the purpose of increasing their employability in technical or non-technical career fields. Instruction and training delivery may be accomplished in settings requiring in person, hybrid, or virtual presence on a regular basis throughout the duration of an assigned course or program. The Non-Credit Instructor may also meet with College or business partner representatives to learn business, occupation or industry-specific training needs pertinent to the courses the instructor has been assigned to teach.
ESSENTIAL JOB FUNCTIONS
Instruction & Student Learning
Delivers and facilitates assigned training curriculum, which includes classroom instruction, whether virtually delivered and/or in-person (as defined per course), and may occur at a customer site, a partner site, remotely (work-from-home), or at a college-owned or leased location.
Delivers and facilitates approved safety, technical, and skills curriculum using adult learning delivery methods and classroom audio/visual equipment while effectively managing class time.
Assists in identifying, planning, and implementing learning activities appropriate to student needs.
Performs active learning lessons as needed or directed for assessing skills needed to perform specific tasks during lab/practical evaluations.
Conducts refresher training or one-on-one sessions with students as needed or requested.
Assists in the maintenance of course materials as appropriate.
Employs appropriate assessment techniques to measure student performance in achieving course goals and objectives.
Conducts student surveys of the education and training experience for the purpose of continuous improvement.
Facilitation & Classroom Support
Reports to site or online class environment, whether during assigned class sessions or scheduled instructor-led study sessions, on time and prepared as directed.
Demonstrates professional behavior and exceptional customer service, teamwork, and professionalism in all interactions with college employees, students, client company employees, training participants, associated project vendors, and community members.
Keeps accurate and appropriate records of attendance and scores in accordance with established college and departmental policies and procedures. Handles student concerns with respect; follows guidelines, processes, and procedures; and reports any issues to leadership.
Crafts supplementary learning materials as needed in conjunction with our instructional designer, such as participant manuals, facilitator guides, and other learning tools, with such materials finalized at least one week prior to the first delivery session.
Possesses and maintains the required training certifications and knowledge that enable delivery of assigned content while engaged with the Office of Talent Strategy delivery.
May be assigned secondary documentation responsibilities as requested by department leadership. Adheres to agreed-upon deadlines as outlined in the Letter of Agreement.
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications
Bachelor's Degree in a related field
Three (3) years of industry experience
OR
In Lieu of a Bachelor's Degree requirement, five (5) years of relevant industry experience may be accepted.
Knowledge, Skills, & Abilities
Knowledge of: mastery level of adult learning theory; delivering adult instruction; communication and computer; organizing and coordinating training programs; Java software development; Python; Statistics; Databases/SQL; Networking; Linux; Data Analytics/Visualization; Cybersecurity (ISC2 SSCP or CISSP req'd); Artificial Intelligence; Machine Learning, NLP/LLM.
Skilled in: providing quality instruction; learning technologies and the use of multi-media technology to enhance student learning; instructional planning and presentation; incorporating critical thinking, effective communication, and other general education outcomes in course content; effective time management; online communication and record-keeping.
Ability to: effectively communicate and use interpersonal skills; create engaging learning environments that respect a wide variety of viewpoints; be sensitive to the needs and concerns of the student population, including socio-economic, cultural and ethnic backgrounds and students with disabilities; work independently without ongoing direct supervision; meet deadlines; evaluate student learning outcomes; maintain confidential and sensitive information, including FERPA.
Scheduled Hours
5 hours per week teaching an 8-week course, sometimes no more than once per year.
Additional Information
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Working Conditions
Typical office/academic environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and client sites.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Auto-ApplyTechnical Support Specialist, District - Central Office
Ohio jobs
/Computer Technician
TITLE: Technical Support Specialist, District - Central Office
JOB STATUS: FLSA Overtime Eligible
REPORTS TO: Director, PK-12 Technology
DEPARTMENT: Academics
POSITION SUMMARY: Assist with supporting the District's mobile device management systems and system applications; repair, support, and operate the district's technology and media systems.
JOB QUALIFICATIONS:
Associate degree in computer science or equivalent work experience with computer systems.
Experience working in mobile device management systems such as JAMF and Google Admin.
Software integration and provisioning experience. Experience in educational organizations is preferred.
Willingness to become trained in the system(s) used by the school district.
Ability to organize and prioritize work.
Well-developed oral and written communication skills.
Ability to diagnose and resolve basic computer, projector, TV, media, and technical issues.
Sound judgment and problem-solving skills.
Ability to work cooperatively with all staff and to interact with staff, students and the public in a positive manner.
Ability to handle confidential information, set priorities, work well under pressure with and attention to detail.
Ability to lift 35lbs without assistance.
Valid Ohio driver's license and insured vehicle for visiting sites for repairs.
Such alternatives to the above as deemed appropriate by the Director of PK-12 Technology.
ESSENTIAL DUTIES:
Help maintain district MDM systems, and media systems (TVs, projectors, screen sharing devices).
Provide technical support and assistance, whether on the phone, in person, or remotely related to software, computer systems, hardware, and mobile device management systems.
Drive between school site to attend to tasks, projects and Help Desk tickets as assigned.
Maintain a working log detailing all required system updates, as well as the date of completion.
Organize and file documentation pertaining to warranties and instructional guides for computer and display hardware.
Support department in creating training materials pertaining to technology troubleshooting and usage.
Monitor collection/distribution/repairs of student and staff devices.
Assist with setup and running of the District media equipment for Board Meetings, etc.
Take inventory, support, and repair equipment and software related to the District's technology.
Participate in technology committees, other groups, and organizations as assigned.
Work closely and cooperatively with staff members whose duties are technology dependent.
Attend training sessions as assigned by the Director of PK-12 Technology.
Ensures the safety of students.
Establishes and maintains cooperative professional relationships.
Remains free of any alcohol or nonprescription controlled substance and abuse of any prescribed controlled substance in the workplace throughout employment in the district.
Exhibits professional behavior, emotional stability, and sound judgment.
Serves as a role model for students in how to conduct themselves as citizens and as responsible, and intelligent human beings.
Understands the legal responsibility to help instill in students the belief in and practice of ethical principles and democratic values.
Maintains confidentiality and respect for confidential information at all times.
Other duties as assigned by the Superintendent or his/her designee.
TERMS OF EMPLOYMENT: 261 days (251 work days and 10 paid holidays); 8 hours per day, excluding lunch; number of days of vacation, holidays and salary as determined by Negotiated Agreement. Work year to be established by the Board.
SALARY: $26.24/HR. - $30.43/HR.
The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. The qualifications should not be viewed as individual absolute standards, but considered holistically with other position-related criteria.
The Dublin City School District is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, age, religion, national origin, ancestry, disability, veteran status, marital status, or any other status protected by law.
Student Worker Help Desk- Campus Technologies
Elyria, OH jobs
The Help Desk Student Worker will be a Team Member of the Help Desk and Operations Team and provide technology support services to the campus community. These support services include desktop operating systems (Microsoft and Apple), mobile devices (IOS and Android), DELL, and Apple device hardware support and support for campus applications.
Please review the Student Eligibility Requirements. (link: ************************************************************************
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Required Qualifications: Students who appreciate the importance of attention to detail, desire to think critically, and enjoy providing excellent customer service are encouraged to apply. To qualify for a student worker position, you MUST be enrolled in a minimum six (6) credit hours per semester.
Preferred Qualifications: Technical knowledge or experience is desirable but NOT required to apply for this position.
Please review the Student Eligibility Requirements. (link: ************************************************************************
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.
Auto-ApplyView Job description for Instructor, Information Technology
Nampa, ID jobs
Contract Length:
9 month
Reports To:
Department Chair, Information Technology
Full-Time
Posted Pay Range:
$72,077.00 - $90,096.00
If you're passionate about technology, inspiring others, and shaping the future of IT professionals, you'll thrive as a faculty member at the College of Western Idaho! In this role, you'll have the opportunity to share your expertise with motivated students, create engaging and inclusive learning experiences, and continuously refine your teaching craft. You'll collaborate with dedicated colleagues, contribute to curriculum innovation, and play a vital role in helping students achieve their academic and career goals. If you love seeing others succeed through the power of education, this is your chance to make a lasting impact-on your students, your community, and the ever-evolving world of technology.
Why Join CWI?
At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.
Key Responsibilities:
Instruction
• Develop and maintain inclusive, student-centered pedagogy to meet the unique needs of CWI's diverse community college population.
• Focus on continuous improvement of course curriculum, content delivery, assessment, and responsiveness to students.
• Establish and maintain a record of teaching excellence.
• Assist in the development and/or revision of curriculum at the course level.
Institutional Engagement
• Develop professional relationships to familiarize oneself with the college, its resources, and systems.
• Engage in service activities that support student and personal success.
• Become conversant with department/program-level initiatives.
• Understand and engage with planning and/or assessment at department/program level.
Professional Development
• Work with supervisors to determine how one's professional expertise and interests contribute to student and personal success.
Minimum Qualifications:
• At least one year experience teaching classes at post-secondary level in field of study. Three years of experience preferred.
• Willingness to work cooperatively, communicate clearly, and be a team player.
• Ability to adapt to variety of teaching methodologies including lectures, group activities, individual instruction, distance learning, and teaching with technology.
• Commitment to professional growth and development.
• Ability to advise students.
• Proficiency in usage of internet, email, word processing, spreadsheet, and presentation software applications.
Additional Instructions for Applicants:
* Please include a cover letter with your resume/CV
** Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position
Benefits:
For information on health insurance, including coverage details and plan summaries, visit *****************
Retirement plans with employer contribution of over 11%
Health Savings Accounts and Flexible Spending Accounts
Employer-paid life insurance and short- and long-term disability insurance
Eleven paid holidays per year (faculty may vary)
Generous vacation and sick leave
Paid Parental Leave
Tuition discount on classes at CWI and other colleges
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
Fall Intern, ITS (East)
Highland Hills, OH jobs
Department: Career Services Reports To: PC Network Technician Recruitment Type: External/Internal Employment Type: Student Non-Union Work Schedule: To be determined by supervisor Job Description:
SUMMARY
Provides basic clerical support, performs various office tasks, and provides general customer service within the assigned department or external organization.
ESSENTIAL FUNCTIONS
* Assists with departmental assignments as directed
* Provides support on departmental projects as needed
* Assists the department in the delivery of excellent customer service
* May assist in the completion of departmental tracking and reporting
* Effectively interacts with colleagues, clients, and leadership
* Performs other duties as assigned
* May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency
EDUCATION AND EXPERIENCE/TRAINING
* Must be currently enrolled in Tri-C
* Declared major on record
* Cumulative GPA of 2.00 or higher
* May require a specific major in relevant field and/or relevant completed coursework
* Must be 18 years or older
* Must complete a Summer Internship Application, and Confidentiality and Nondisclosure Statement
* Must successfully complete a pre-employment background check and/or drug testing
* Must be enrolled during Summer Semester, and must have plans to register for classes in Fall Semester at Tri-C
KNOWLEDGE, SKILLS and ABILITIES
* Possesses basic knowledge of customer service concepts and practices
* Possesses commitment to providing excellent customer service
* Possesses organizational and time-management skills
* Possesses sound written, verbal and interpersonal communication skills
* Possesses sensitivity to appropriately respond to the needs of a diverse population
* Works accurately with great attention to detail
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
* Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Non FWS Help Desk Student Worker
North Canton, OH jobs
Salary $10.70 Hourly Job Type Student Worker - Non FWS Job Number 202500202 Division VP Business, Finance & Info Tech Department Information Technology Opening Date 12/05/2025 Closing Date 1/30/2026 3:00 PM Eastern The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a non-federal work study student worker position.
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
Assigning level 2 support to the appropriate IT group.
This position is responsible for assisting users at the Help Desk counter and over the phone.
Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
Schedule is flexible and up to 20 hours per week.
Help Desk Hours:
Mon. - Thurs. 7:30 a.m.- 9:00 p.m.
Fri. - 7:30 a.m. - 4:00 p.m.
Sat. - 8:00 a.m. - 1:00 p.m.
We are seeking individuals with the following experience:
* Enrollment in an ET/IT program or previous IT experience is preferred.
* Excellent communication and writing skills.
* Experience with communication software and applications is preferred.
* Ability to work well with people.
* Strong telephone skills.
* Good grades are a plus.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to *****************.
Easy ApplyFWS Help Desk Student Worker
North Canton, OH jobs
Salary $10.70 Hourly Job Type Student Workers - FWS Job Number 202500203 Division VP Business, Finance & Info Tech Department Information Technology Opening Date 12/09/2025 Closing Date 1/29/2026 11:59 PM Eastern The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a federal work study student worker position.
* Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
* Assigning level 2 support to the appropriate IT group.
* This position is responsible for assisting users at the Help Desk counter and over the phone.
* Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
* The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
* Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
* Schedule is flexible and up to 20 hours per week.
Help Desk hours:
Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.
We are seeking individuals with the following experience:
* Excellent communication and writing skills.
* Enrollment in an ET/IT program or previous IT experience is preferred.
* Experience with communication software and applications is preferred.
* Ability to work well with people.
* Strong telephone skills.
* Good grades are a plus.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to *****************.
Easy ApplyFWS | Cincinnati Recreation Commission IT Intern
Cincinnati, OH jobs
Employer Address: Mount St. Joseph University 5701 Delhi Rd. Cincinnati, OH 45233 Department: Institutional General Status: Non-Exempt Supervisor Contact Information: Tiffany Stewart, Assistant Director of Recreation | ********************************* | *************
Job Location: Cincinnati Recreation Commission, 805 Central Ave., Suite 800, Cincinnati, OH 45202
Pay: The Student Employee Pay Wage Policy can be found on my Mount.
Evaluation Period: Annual performance evaluations if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed after that semester
Purpose of Position: The role of IT Department Intern provides support for all areas within the Cincinnati Recreation Commission.
Duties and Responsibilities:
* Assist the IT team with device setup and software installations.
* Assist with troubleshooting basic technical issues.
* Assist with supporting technology needs for CRC programs
Qualifications
Qualifications:
* Currently enrolled at Mt. St. Joseph University
* Federal Work Study eligibility required
* Ability to work on own initiative, independently, and meet deadlines
* Well organized, punctual, and reliable
* Strong interpersonal and problem-solving skills
This is a Federal Work Study (FWS) position. Meaning, that hours worked will be paid to the student through a Federal grant that is awarded to the student. FWS positions are available for the academic year only, FWS is not available during the summer. Students may not exceed the funds that are awarded to them. When the awarded amount has been met the student may no longer work in an FWS position, both the student and supervisor will be notified when/if this were to occur.
* Please note that not all Work Study that is awarded to students is Federal Work Study. If you are unsure if you're FWS eligible contact Student Financial Services.
To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination.
Mount St. Joseph University is an Equal Opportunity Employer