Service Support Specialist jobs at U.S. Department of the Treasury

General Job Information This position is in the Department of Housing and Community Development (DHCD), Rental Conversion and Sale Division (CASD). DHCD mission is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia. CASD administers the Rental Housing Conversion and Sale Act of 1980, as amended (D.C. Law 3-86) (the Conversion Act) and the Condominium Act of 1976 (D.C. Law 9-82) (the Condominium Act). The Conversion Act regulates, among other things: tenant opportunities to purchase rights, tenant first rights of refusal, offer of sale notices, notices of transfer and the conversion of property to cooperatives or condominiums. The Condominium Act regulates condominium formation and registration of condominium units before a developer may offer units to interested buyers. CASD also administers the Structural Defect Warranty Claim Program. Duties and Responsibilities Evaluates procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day-to-day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Handles complaints and problems that are referred by program team staff, or as directed by the supervisor. Exercises judgement and discretion in determining whether to personally handle the situations for which no clearly defined authority or precedent exists, or to refer such matters to the supervisor. Coordinates and resolves general matters and other appropriate issues and projects related to the functional responsibilities of the program. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities. Explains specific requirements to individuals; identifies and resolves discrepancies that individuals may have related to program issues or documentation. Addresses complaints and problems of a complex nature that are referred by staff or as directed by the supervisor. Receives and reviews incoming correspondence, performs required research, and prepares appropriate replies. Maintains established databases and/or tracking systems, ensuring efficiency in tracking, filing and retrieval of official records, documents related to agency programs. Qualifications and Education Specialized Experience - Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and this is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Licenses and Certifications None Working Conditions/Environment Work is generally performed in an office setting. Other Significant Facts Tour of Duty: Monday - Friday 8:15 a.m.- 4:45 p.m. (subject to change) Pay Plan, Series, Grade: CS-0301-11 Duration of Appointment: Career Service - Regular Appointment Promotion Potential: No known promotion potential Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee through an automatic payroll deduction. Area of Consideration: Open to the Public. Position Destination: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

The Correspondence Support Specialist provides administrative services support to the Federal Aviation Administration (FAA). This position follows established policy and procedures in providing a broad range of administrative support services associated with correspondence control and processing. The Administrative Support III - Correspondence Specialist is primarily responsible for receiving and processing correspondence from public, private and government entities. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. ESSENTIAL REQUIREMENTS * Must be able to obtain a moderate level Public Trust clearance by successfully passing a background check consisting of a criminal and credit security investigation. This security investigation requires U.S. Citizenship or Green Card. * Ability to compose correspondence from draft to final version, in both electronic and hard copy formats * Knowledge of the organization's formatting, routing, and control procedures to properly process correspondence. * Operational knowledge of standard office practices and procedures. * Proficient in the use of standard office equipment such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems. * Skilled proficiency in the use of Microsoft Windows and Office programs (i.e., Word, Excel, Outlook, PowerPoint, SharePoint, etc.). * Knowledgeable and proficient in the use of the English language as to professional business grammar, spelling, punctuation and capitalization in the preparation of correspondence, reports and presentations. * Working knowledge of business records management and filing processes. * Excellent proofreading and editing skills. * Excellent verbal and written communication skills. * Excellent customer service skills. * Ability to work effectively both individually and in a team environment. ESSENTIAL DUTIES AND RESPONSIBILITIES * Supports staff with workflow, processes, deliverables and other responsibilities as required. * Prepares outgoing correspondence and makes minor edits. * Receives and routes correspondence from, and to, the appropriate action office(s). * Requests and provides correspondence status updates * Updates trackers/databases to ensure status of action items conveys the current disposition * Tracks deadlines and provides status reports * Interfaces effectively with FAA staff and offices, and external clients. * Coordinates work with other offices, as required. * Provides mail services that include providing for mail distribution to the appropriate offices, mail distribution boxes, central mail facility, or other specified offices. EDUCATION / EXPERIENCE High School Diploma or General Education Degree (GED) and a minimum of six (6) years relevant experience and/or training, or equivalent combination of education / experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. May occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. May be required to wear safety and personal protective equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet The estimated pay range for this role is $17.75 to $20 per hour, with the final offer contingent on location, skillset, and experience. CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

The Veterans Affairs Housing Program at Pathways to Housing DC provides comprehensive support to veterans experiencing homelessness, mental health challenges, and substance use disorders. This program is committed to the Housing First model and integrates behavioral health services with housing placement and stabilization efforts. The Peer Specialist plays a vital role in engaging veterans through shared lived experience, fostering trust, and supporting recovery and reintegration into the community. This position is part of a multidisciplinary team that works closely with the Department of Veterans Affairs, DC Department of Behavioral Health, and other community partners to ensure veterans receive immediate and long-term support tailored to their unique needs. Key Responsibilities: Engage veterans in the development and ongoing review of Individual Recovery Plans (IRPs), ensuring goals reflect their personal recovery journey and housing stability needs. Provide outreach , advocacy, and peer counseling to veterans in transitional housing, permanent supportive housing, or those newly entering the program. Use personal recovery experience to model hope, resilience, and self-determination, emphasizing the value of lived experience in overcoming challenges. Support veterans in developing coping strategies, independent living skills, and community reintegration plans. Assist with housing navigation, including coordination with VA housing programs, landlords, and supportive services. Escort veterans to appointments, including medical, psychiatric, and housing-related meetings, while offering emotional support and guidance. Maintain accurate documentation including case notes, progress reports, and service plans in compliance with program standards. Support veterans in budgeting and financial management, including benefits applications (e.g., VA benefits, SSI/SSDI, SNAP). Coordinate referrals to community-based services, including employment support, substance use treatment, and veteran-specific resources. Advocate for veterans' access to entitlements and services, ensuring they are informed and empowered to navigate systems effectively. Participate in team meetings, trainings, and supervision to enhance service delivery and professional development. Qualifications: Must be a self-identified individual with lived experience of mental health or co-occurring behavioral health challenges. Veteran status or experience working with veterans strongly preferred. Lived experience of homelessness, recovery, or reintegration is highly valued. High School Diploma or GED required; college coursework or degree in human services or related field is a plus. Completion of Peer Specialist Certification or training in using personal recovery stories in a professional setting is required. Strong interpersonal skills and ability to build rapport with diverse populations, especially veterans. Comfortable using personal experiences professionally while maintaining appropriate boundaries. Experience working in housing, behavioral health, or veteran services is

General Job Information This position is located in the Correctional Surveillance Center (CSC) at the Department of Corrections, Central Detention Facility. The Correctional Surveillance Center's primary objective is to assist in the effective management of jail operations by continuously monitoring, analyzing and reporting inmate movements and activities throughout the Correctional Facilities. DUTIES AND RESPONSIBILITIES Operates surveillance systems and devices inside DOC's Correctional Surveillance Center, such as CCTV, Radio Frequency Identification, inmate telephone recording equipment, GPS vehicle tracking system, Phantom Hawk and Adventure software which monitors facility activities, surveillance system functionality, and individual movements., conduct situational assessments of surveilled activities and reports suspicious activities/events. Prepares regular and ad hoc reports. Export video and audio recordings and data files to appropriate DOC authorities for review and/or investigation and advanced analysis by CSC Intelligence Analysts and/or Law Enforcement Officials. Conduct tape review as assigned. The primary objective to assist in the effective management of jail operations by continuously monitoring, analyzing and reporting inmate movements and activities, including outside telephone conversations, and proactively preventing a crime from happening. The Correctional Surveillance Center will enable the agency to identify in real time trouble spots, emergency demands and aid in discovering patterns of communications and internal movement. QUALIFICATIONS AND EDUCATION Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression. LICENSE AND CERTIFICATION Driver's License with acceptable record WORKING CONDITIONS/ENVIRONMENT Work is done in a Surveillance Center within the Detention Facility. OTHER SIGNIFICANT FACTS: Tour of Duty: Rotating Shifts: 6:00 am to 2:30 p.m.; 2:30 p.m. to 10:30 p.m.; 10:30 p.m. to 7:00 a.m. Vacancies: Several This position is in a 24-hour Detention Facility which you can be called to work before or after hours if needed. Pay Plan, Series and Grade: CS-301-09 Promotion Potential: No Known Promotion Potential Duration of Appointment: Career Service - Regular Appointment Collective Bargaining Unit: This position is a Non-Union position and is not covered under the Collective Bargaining Agreement Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Safety Sensitive. The incumbent must be able to pass a criminal background check; therefore, you may be required to provide information about your criminal history in order to be appointed to this position. You will be subject to drug and alcohol testing in accordance with the Department of Corrections Mandatory Drug and Alcohol Testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. A TB Test is required prior to entry on duty. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex. age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Court Name/Organization District of Columbia District Court Overview of the Position This position is located in the Clerk's Office of the U. S. District and Bankruptcy Courts for the District of Columbia. The incumbent is assigned to the Office of Information Technology (OIT) and reports to the Director of Information Technology. Courtroom technology in this role includes presentation systems, video conferencing, and sound equipment, ensuring seamless audiovisual operations for court proceedings. This incumbent supports the implementation, maintenance, and troubleshooting of courtroom technology across the District and Bankruptcy Courts, including courtrooms, grand jury meeting rooms, and conference spaces. This position also assists in coordinating video conferencing systems, ensuring reliable remote participation while adhering to industry standards. Additionally, the incumbent provides technical support to judges, court staff, attorneys, and federal agencies using courtroom technology for trials and hearings. Upon request, they assist other courts in establishing automated courtroom systems, offering guidance and expertise. This incumbent helps ensure courtroom technology operates smoothly, proactively addressing technical issues and assisting in user training to optimize efficiency and effectiveness. Location Washington, DC Opening and Closing Dates 11/21/2025 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 26 - CL 28 Salary $61,603 - $131,826 Link to Court Careers Information ************ dcd. uscourts. gov/employment Announcement Number 2025-11 Link to Job Announcement

General Job Information This position is in the Department of Housing and Community Development (DHCD), Rental Conversion and Sale Division (CASD). DHCD mission is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia. CASD administers the Rental Housing Conversion and Sale Act of 1980, as amended (D.C. Law 3-86) (the Conversion Act) and the Condominium Act of 1976 (D.C. Law 9-82) (the Condominium Act). The Conversion Act regulates, among other things: tenant opportunities to purchase rights, tenant first rights of refusal, offer of sale notices, notices of transfer and the conversion of property to cooperatives or condominiums. The Condominium Act regulates condominium formation and registration of condominium units before a developer may offer units to interested buyers. CASD also administers the Structural Defect Warranty Claim Program. Duties and Responsibilities Participates in analytical studies based on examination of management needs. Identifies research and analyzes programs issues or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommend administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines in order to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s). Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures. As directed by supervisor, handles complaints and problems, non-complex in nature. Research and gather data; conducts fact-finding investigations; and develops results or recommendations. Generate spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Provides assistance in tracking data or documents in reference to agency or agency program(s). Generates internal and external documents or correspondence that assists in the workflow of the program operation. Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies and procedures. Prepares various reports, analyses, and documents in final form through the use of personal computer (PC). Makes effective use of computers and word processing equipment in writing and related work assignments. Qualifications and Education Specialized Experience - Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and this is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Licenses and Certifications None Working Conditions/Environment Work is generally performed in an office setting. Other Significant Facts Tour of Duty: Monday - Friday 8:15 a.m.- 4:45 p.m. (subject to change) Pay Plan, Series, Grade: CS-0301-09 Duration of Appointment: Career Service - Regular Appointment Promotion Potential: No known promotion potential Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee through an automatic payroll deduction. Area of Consideration: Open to the Public. Position Destination: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.