Information Technology Specialist jobs at United States Marine Corps

*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties

WHO WE ARE As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer. Learn more here: *************************************************************************** Equal Access to Civil Service Testing The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************. For more information, go to: **************************** The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at ************ or by email at *************************. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination. Only an on-line application will be accepted for this exam. Paper applications will not be accepted. Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch. For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at ************ or by email at ******************** Information concerning employment with the City of Philadelphia may be found at: * work.phila.gov * ************************************************************************************ * ************************* * ************************ * ************************* * *********************************

Salary Range: $79,507.00 - $127,043.00 Annually Our Benefits The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: ************************************************************** Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team! Job Summary: The Network Engineer is responsible for safeguarding the City of Baltimore's enterprise network by proactively identifying, mitigating, and preventing security vulnerabilities across critical infrastructure. This role combines deep expertise in routing, switching, and firewall administration with hands-on security operations, including monitoring, incident response, and implementation of protective technologies. The engineer will manage Cisco ASA and Palo Alto firewall environments, support SIEM and IDPS tools, perform risk assessments, and ensure compliance with industry security standards. This position plays a key role in protecting City systems, maintaining high availability, and strengthening the overall security posture of Baltimore's IT environment. MINIMUM QUALIFICATIONS On or before the date of filing the application, each candidate must: EDUCATION: Have a Bachelor of Science degree from an accredited college or university. AND EXPERIENCE: Have two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration). Excellent verbal and written communication skills. Previous IT work lead experience is preferred. Previous IT experience in government is preferred. OR NOTES EQUIVALENCIES: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience. AND LICENSES, REGISTRATIONS AND CERTIFICATES: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred. APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. KNOWLEDGES, SKILLS, AND ABILITIES * Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers. * Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations. * Knowledge of current trends and developments in network-based communications systems. * Knowledge of computer-based communications protocols. * Knowledge of security groups and roles and assignment of those roles. * Skill in developing database queries and generating reports. * Skill in installing, repairing, and troubleshooting network programs, hardware, and systems. * Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design. * Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users. * Ability to design complex systems consisting of a wide variety of programs, procedures, and forms. * Ability to schedule and perform preventative and corrective maintenance procedures and repairs. * Ability to write detailed technical reports and analyses. * Ability to develop a working knowledge of computer systems software and operating systems. * Ability to develop systems software and systems software testing procedures. Background Check NOTE: Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information. Probation All people, including current City employees, selected for this position must complete a mandatory six-month probation. Eligibility Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final. Education Accreditation Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at ************** Selection Process All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order. Examination Process Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. Residency & Financial Disclosure: "This position is required to complete an Affidavit for Political Appointees and Public Officials as part of the City's Residency Requirement. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law." Your Recruiter: Ayomide Arodoye If you have any questions please contact Katrina Bayton, Recruitment Talent & Acquisition Specialist II via email at *********************************. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Salary Range: $79,507.00 - $127,043.00 Annually Our Benefits The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: ************************************************************** Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team! Job Summary: We are seeking a highly technical Vulnerability Security Engineer with deep expertise across vulnerability discovery, exploit analysis, system hardening, and database security. This role focuses on evaluating complex security weaknesses, understanding how attackers exploit them, and engineering enterprise-scale prevention and remediation strategies. The ideal candidate is an expert in operating systems, cloud platforms, databases, and automated remediation techniques-capable of driving measurable improvements in security posture across large, hybrid infrastructures. Vulnerability Identification, Analysis & Exploit Expertise The engineer must possess advanced understanding of how vulnerabilities arise and how attackers leverage them in real-world scenarios. This includes hands-on verification, exploit reproduction, and mapping to adversarial behaviors. MINIMUM QUALIFICATIONS On or before the date of filing the application, each candidate must: EDUCATION: Have a Bachelor of Science degree from an accredited college or university. AND EXPERIENCE: Have two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration). Excellent verbal and written communication skills. Previous IT work lead experience is preferred. Previous IT experience in government is preferred. OR NOTES EQUIVALENCIES: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience. AND LICENSES, REGISTRATIONS AND CERTIFICATES: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred. APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. KNOWLEDGES, SKILLS, AND ABILITIES * Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers. * Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations. * Knowledge of current trends and developments in network-based communications systems. * Knowledge of computer-based communications protocols. * Knowledge of security groups and roles and assignment of those roles. * Skill in developing database queries and generating reports. * Skill in installing, repairing, and troubleshooting network programs, hardware, and systems. * Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design. * Ability to analyze, apply logic and solve technology problems. * Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users. * Ability to design complex systems consisting of a wide variety of programs, procedures, and forms. * Ability to schedule and perform preventative and corrective maintenance procedures and repairs. * Ability to write detailed technical reports and analyses. * Ability to develop a working knowledge of computer systems software and operating systems. * Ability to develop systems software and systems software testing procedures. Background Check NOTE: Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information. Probation All people, including current City employees, selected for this position must complete a mandatory six-month probation. Eligibility Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final. Education Accreditation Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at ************** Selection Process All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order. Examination Process Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. Residency & Financial Disclosure: "This position is required to complete an Affidavit for Political Appointees and Public Officials as part of the City's Residency Requirement. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law." Your Recruiter: Ayomide Arodoye If you have any questions please contact Katrina Bayton, Recruitment Talent & Acquisition Specialist II via email at *********************************. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

Salary Range: $15.00- $30.00 Hourly Starting Pay: $25.00 Hourly Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: ************************************************************** Job Summary Baltimore City Department of Recreation and Parks is seeking an IT Specialist to provide support by giving technical assistance and support to the agency's systems users. The IT Specialist will work a conventional work week, Monday - Friday between the hours of 10 a.m. - 6 p.m.; some weekends maybe required. This a temporary position; the incumbent for this position shall not exceed two years of temporary employment. Essential Functions The following examples illustrate the scope of work for this position. This list is not inclusive. * Installs, tests and replaces memory, disk storage, network, video, adapters, circuit boards and internal components and peripheral devices in microcomputers and workstations. * Installs and configures business or educational software on computers, according to standard procedures. * Responds to user inquiries regarding the use of common software and network procedures and may assist in the staffing of a Help Desk. * Investigates error situations and minicomputer or microcomputer or microcomputer malfunctions; resolves or refers to supervisor or vendors; performs minor maintenance. * Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. * Manages small projects efficiently by defining objectives, allocating resources, and monitoring progress to ensure timely completion. * Collaborate with cross-functional team members across multiple domains, of Provides telephone, in-person and online support to end-users. * Develops knowledge of systems software by studying technical manuals and by observing software * Supports mobile devices and has knowledge of multiple OS versions such as Android OS and Apple IOS and mobile apps Minimum Qualifications Education: Graduation from an accredited high school or possession of a GED Certificate and completion of a certification program at a recognized college or technical institute in computer information systems or in computer repair. AND Experience: Have one year of experience in the installation, maintenance and repair of IBM-compatible personal computers or business workstations, including the installation and testing of network interface adapters may be substituted for completion of a certification program at a college or technical institute. OR Equivalency Notes: Have an equivalent combination of education and experience. Knowledge, Skills, and Abilities * Knowledge of computer hardware, including processors, memory, disk storage systems, modems, and network adapters. * Knowledge of networking concepts and operating systems, including security systems and transmission protocols. * Knowledge of common business software, including word processing, spreadsheet, database and graphics software. * Ability to train others in the use of common business software and computer procedures. * Knowledge of iPhone operating systems, troubleshooting techniques, update procedures, and device compatibility to efficiently support and maintain iPhones across various domain * Knowledge of common project management metrics and procedures Additional Information Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. Probation All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation. Financial Disclosure This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

IT Technician Department Information Technology Status Full Time Starting Pay Rate $18.18 Hourly Hours Per Week 37.5 Exemption Status Non-Exempt Posting Date 12/04/2025 Closing Date 12/18/2025 Pay Grade AP10 Bargaining Unit AFSCME PROFESSIONAL Posting Number 5572 Definition of Class * This position provides end-user support for our computer network infrastructure, involving the installation, modification, and repair of both hardware and software systems, all under the guidance of the Library IT Manager. Additionally, the IT Help Desk Technician will provide training and technical assistance to users. Nature of Work * This role primarily focuses on delivering desktop and end-user support to various County locations. The position may require work at different County locations based on needs and workload. Key responsibilities include: * Providing support for desktops and client-side peripherals. * Assisting end-users with hardware and software issues. * Installing, upgrading, and maintaining hardware and software. * Troubleshooting and resolving network connectivity issues. * Assisting with end-user training. * Managing IT equipment inventory. * Performing other duties as assigned. Duties & Responsibilities * Offering technical support to users, which involves hardware and software installation, hardware/software upgrades, problem resolution, preventative maintenance, and help desk support. * Travel to public libraries within the Erie/Crawford District. * Staying up to date with the latest hardware and software developments and making purchase recommendations to the IT Manager. * Investigating and resolving PC security issues. * Assisting in user training and participating in network development, implementation, and upgrades. * Administering servers and network security, including Active Directory, firewalls, file shares, email, Wi-Fi, and related technologies. * As a secondary responsibility, you will serve as a backup system operator for the Library's circulation and online catalog when the primary operator is absent. Duties include performing backups, compiling reports, communicating problems to the system's support desk, maintaining a problem log, and data entry, among other duties assigned by the Library IT Manager. * Please note: This job description provides a general overview of the primary responsibilities and is not an exhaustive list of all potential job duties. Knowledge, Skills, & Abilities * To excel in this role, you should possess the following: * Knowledge of data processing equipment maintenance and operation. * Familiarity with various network and computer diagnostic equipment. * Proficiency in Windows Operating Systems and the Microsoft Office Suite. * Experience with Windows Server, Active Directory, and Group Policy. * Competence in networking, servers, and workstations in a Windows environment. * Understanding of wireless environments, printers, mobile/handheld devices, and other peripherals. * Knowledge of security and anti-virus applications. * The ability to operate tools, components, and testing accessories. * Strong problem-solving skills. * Excellent interpersonal, verbal, and written communication skills. * Strong critical-thinking and analytical abilities. * Exceptional customer service skills. * A solid grasp of the organization's goals and objectives. * Capability to conduct research into emerging technologies. * Ability to work independently and as part of a team. * Physical ability to lift up to 50 lbs. Minimum Requirements * Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment * Must have a Valid Driver's License * Must Provide Own Transportation Conditions Of Employment * The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, * including: * PA State Police Criminal History Record Check * PA Child Abuse History * FBI Criminal History Background Check including Fingerprinting

ABOUT THE DEPARTMENT: The Emergency Communications Department serves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city. The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them. ABOUT THE ROLE: Under the direction of the Manager of Public Safety Technical Support, the Public Safety Support Technician responsibilities include establishing a strong customer service focus and providing a high level of technical support to all PSIT users (Police, Fire, Emergency Communications employees). This role will use the PSIT work order/ticketing system to triage, classify, document, prioritize, and escalate work orders according to PSIT policies and procedures. Work collaboratively with a team of professionals as well as participate in quarterly meetings and other team meetings. The ideal candidate will possess a creative and adaptive approach to problem solving. Public Safety Technical Support Specialist employees must also process technology product requests for quotes, may manage the purchasing / receiving process for specified projects and supplies. Responsibilities include understanding and adhering to Police, Fire, Emergency Communications Department and PSIT standards, policies and procedures, as well as customer service and best practices of end user support. Public Safety Technical Support Specialist fulfills employee requests, researches and analyzes issues, recommends the best course of action on resolving issues, and carries out associated tasks to resolve issues. Position is also responsible for making independent decisions within the context of representative duties and primary job focus and scope. The Public Safety Technical Support Specialist uses judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the Police, Fire, Emergency Communications Department missions, and the best interest of supported employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for supporting 400+ hardware related systems * Dispatching service requests and incidents which includes: triage, classification, and prioritization. * Set up new employee accounts and computers. * Repair and provision technical equipment. * Update and maintain self-service/knowledge base documentation. * Repair and troubleshoot software applications and services. * Assist employees with questions and technology service requests. * Process security change requests in accordance with policies. * Maintain and manage a library of loanable technology. * Restore files and data for employees. * Maintain technical proficiency in computer software, hardware tools, and business process. * Provide information and assistance to end users. * Participate in Public Safety Special Events. * Participate in on-call rotation. * Maintains hardware inventory. * Install business related computer hardware & software. * Ensures timely completion and follow-up of all support calls. * Performs video exports for the Districts Attorney's Office as requested. * As needed or requested, assists Public Safety with special projects. * As needed or requested, develop written guidelines and training documentation for support problem. * As needed or requested, communicates with technical and database support personnel for problem referral and escalation. * Other duties as assigned within the scope of responsibilities and requirements of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM REQUIREMENTS: Experience and Education * Bachelor's degree in computer science or information systems preferred or equivalent combination of education, experience, and training. * Two (2) years of experience performing technical support duties. * Experience troubleshooting Windows desktop operating systems, Microsoft Office suite, and network connectivity issues. * Valid Massachusetts Driver's License. * Ability to pass a Gun Safety Class and CPR within six months of employment. * Technical certifications are highly desirable: CompTIA A+, Network+, Security+ * TIL certifications are highly desirable. Knowledge, Skills, And Abilities * Skills in performing routine hardware maintenance and troubleshooting on various computers, monitors, printers, scanners, etc. * Basic knowledge of hardware components and how they relate relevant to Local Area Networks (LANs) and Wide Area Networks (WANs). * Knowledge of PC and Server hardware support, software applications design, and networks. * Knowledge and working experience with various technology systems / infrastructure. * Ability to conceptualize the role of technology across the city, and its relationship in the implementation of other City programs. * Knowledge of and compliance with City confidentiality requirements. * Ability to consistently demonstrate sound ethics and judgment. * Ability to communicate effectively (orally, graphically, and in writing) with citizens, contractors, vendors, and City staff to facilitate the successful completion of representative duties and other assigned tasks. * Ability to communicate with end users to determine actual needs; ability to evaluate whether proposed solutions will meet those needs. * Familiarity with SCCM, TrackIT, Lansweeper, M365 & AD Manager PHYSICAL DEMANDS: Ability to access, input and retrieve information from a computer. Ability to answer phones and maintain multiple files and able to lift a minimum of at least 10 pounds. Ability to travel throughout the City of Cambridge to various meetings, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform essentials functions. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT: Standard office environment. Fluorescent lighting and air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs. SUMMARY OF BENEFITS: Competitive benefits package including: * Competitive health, dental, and vision insurance * Vacation and Sick leave eligible * Sick Incentive Pay Eligible * 3 Personal days * 14 Paid Holidays * Management Allowance, $2700 year * City employee transportation benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle) REQUIRED DOCUMENTS: Please upload the below documents to complete your application: * Resume * Cover Letter

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management Follow documented information security policies, processes, and procedures. Document new information security processes and update existing information security. Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). Administer and maintain end user accounts, permissions, and access rights. Manage connection security for local area networks and DPH web sites. Manage and ensure the security of databases and data transferred both internally and externally. Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. Research information security topics, tools, techniques, and threats as directed. Serve as an information security resource on DPH IT projects. Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. Actively promote a customer-oriented approach to maintain a secure DPH network. Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities Extensive experience with information, network, and application security concepts, methodologies, and processes Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

* Hiring in 2026* This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems. This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC. * Follows safe practices in the performance of duties. * Respond to staff requests for help through a web-based ticketing-system * Supports all technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment. * Assists staff with hardware and software challenges. * Assists staff with new hardware and software through the use or development of training and training materials. * Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions. * Upgrades systems to enable compatible software. * Monitors overall network performance; recommend changes or upgrades, as needed. * Maintains and continually updates knowledge of security protocols, IT systems, networking infrastructures, and database systems. * Documents and executes proper Cyber Security requirements. * Performs system administration duties-including but not limited to addition or change of user profiles, passwords, menus, and libraries; analyze system utilization; system monitoring and general housekeeping (shared responsibilities). * Performs other duties: Security System and PC changes, manage Windows images for PC's, PC support, printer support. * Maintains working components through repair or replacement. * Manages IT systems and has access to confidential employee and City information. Education, Training and Experience * Network/Infrastructure and Telecommunications: * Must have a minimum of Associate's Degree in Computer Science or a related field from an accredited college or university or * Three (3) years of progressively responsible experience in personal computers maintenance, wide area networks analysis and maintenance, telecommunications support (with at least one year experience in VoIP systems), and customer training/assistance. * Both are preferred. Licenses and Certificates * Possession of a valid Pennsylvania State Driver's License is required. Environmental Conditions * Indoors, Environmentally Controlled. Safety Equipment Used or Needed * None Comments * This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities. * Knowledge of safe practices in an office environment * Knowledge of software installation * Knowledge of telecommunications * Knowledge of standard operating systems including Windows, OSX, and Linux * Knowledge of Active Directory and Microsoft Azure * Knowledge of web-based applications * Must have sound analytical thinking skills and attention to detail * Ability to write and follow documentation and procedures * Ability to solve and understand computer and software problems when they occur * Ability to select different types of hardware for complicated systems that may need special hardware * Ability to establish and maintain effective working relationships with other administrative officials and the general public * Ability to prioritize work, to be flexible, and to work well under pressure * Proven ability to read, write, speak and comprehend English is required * Proven ability to work as part of a team and to collaborate successfully with others is required * Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required. * Proven ability to remain confidential when exposed to sensitive and personal information. * Ability to explain technical problems in layman's terms. * Commitment to Core Values (Quality, Teamwork, Integrity, Respect)

Job Description Schedule: Monday-Friday, 8:00 AM - 12:00 PM (20 hours/week) FLSA Status: Non-Exempt Position Type: Part-Time (On-site) The Inventory & Technical Support Specialist provides part-time, onsite operational and technical support for the Telematics team. This role assists with inventory management, hands-on equipment diagnostics, troubleshooting of satellite monitoring hardware, and preparation of devices for customer and field deployment. The Specialist maintains accurate inventory and shipment records, updates ERP and Salesforce logs, supports warranty processing, and assists engineering, technical support, and sales operations teams to ensure equipment readiness and efficient workflow. This is a hands-on, technical, and operational role ideal for someone who enjoys working with devices, identifying issues, and keeping equipment and processes organized. Key ResponsibilitiesInventory Management Update, maintain, and pair beacons, tablets, modems, and telemetry accessories; perform firmware updates. Manage ERP shipment, delivery, receipts, and transfer processes. Handle domestic and international shipping and receiving. Monitor stock levels and notify operations when replenishment is required. Support North American reseller and partner channels through email and phone communication. Technical & On-Site Troubleshooting After training, provide hands-on troubleshooting for hardware, tablets, sensors, and communication equipment. Diagnose basic hardware failures, connectivity/activation issues, pairing errors, and configuration inconsistencies. Set up, test, and prepare devices for field deployment, sales demos, or customer delivery. Occasionally support field operations (deployment, troubleshooting, demobilization) as needed. Administrative Support Perform cycle counts and routine inventory audits. Maintain tracking logs, Salesforce cases, and warranty documentation. Track inbound and outbound shipments and resolve delivery issues. Assist with updating technical guides, SOPs, and process documentation. Monitor shipping costs and adjust client-facing shipping charges quarterly. Purchasing & Accounts Payable Order and restock technical consumables and office supplies. Prepare purchase orders and coordinate communications with vendors. Warranty Support Support after-sales technical inquiries and escalation needs. Create and manage RMA requests and track warranty replacements. Assist in monitoring warranty trends to help reduce recurring failures. Other Duties Complete monthly safety checklists and compliance tasks. Provide general office support and assist with light facility tasks. Support cross-functional teams with equipment or logistics needs. Required Qualifications High school diploma or equivalent; Associate degree or technical certification preferred. 2+ years of experience in inventory operations, logistics, technical support, or a related field. Demonstrated technical aptitude and ability to troubleshoot electronic devices or sensors. Basic knowledge of customs, incoterms, export/import compliance, and tariffs. Experience with ERP systems, inventory software, Excel, or CRM tools (Salesforce preferred). Ability to lift up to 40 lbs. and perform hands-on equipment handling. Strong organizational, documentation, and communication skills. Ability to work onsite daily (8 AM-12 PM) and support occasional field deployment if needed. Preferred Qualifications Experience with telemetry systems, IoT devices, sensors, or communication hardware. Prior experience with RMA/warranty processing. Knowledge of device configuration, firmware updates, or equipment diagnostics. Familiarity with engineering, fieldwork, or technical operations. OSHA or similar workplace safety training.

Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they'll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Your Opportunity: Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need: Bachelor's degree in a technical field or equivalent experience 1+ years of hands-on experience in networking, TCP/IP ports and protocols, Linux/Unix, mac OS, Windows administration, patch deployment, and system configuration Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a plus Previous experience in customer support or network security Strong analytical, technical, and problem-solving skills with the ability to learn quickly Excellent written and verbal communication skills Customer-focused mindset with a passion for helping clients succeed Ability to manage multiple priorities in a fast-paced environment Ability to sit and work at a computer for extended periods Flexibility to work occasional weekends or holidays Must be able to work hybrid/onsite at HQ in Columbia, MD And Ideally: Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) Fundamental understanding of programming languages Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) Experience with or understanding of Certificates and CA's Basic understanding of reviewing PCAPs with tools such as Wireshark Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin) #LI-MM1 #LI-Hybrid This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Ranges $32.93 - $43.83 USD We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact ********************** for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Requirements Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

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