Scheduler jobs at UnitedHealth Group

**Explore opportunities with Atrius Health,** part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind **Caring. Connecting. Growing together.** Under direct supervision, this role ensures superior patient access and support. Responsibilities include managing patient inquiries, scheduling appointments, and assisting with care coordination. As a Level II representative, you'll handle complex issues, mentor junior staff, and deliver exceptional customer service to strengthen patient-clinician relationships. Solid problem-solving skills and clear verbal/written communication are essential. **Primary Responsibilities:** + Serve as a resource and mentor for Patient Service Representative I staff; handle complex inquiries and escalated issues + Screen and manage patient inquiries across phone, online, and medical record systems; resolve or route appropriately + Deliver exceptional customer service with solid communication and problem-solving skills + Support patient satisfaction, compliance, and operational efficiency; advocate for patients when needed + Optimize appointment scheduling and clinic utilization; assist with data collection and reporting + De-escalate patient concerns and collaborate with clinical teams for resolution You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualification:** + High School diploma or equivalency certificate + Must live within a commutable distance. **Preferred Qualifications:** + 3+ years in a clinical or customer service setting + Experience in scheduling software and electronic medical records systems (Epic or equivalent) + Solid technical proficiency in Microsoft Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today! Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Schedule appointments with Signing Agents. · Confirm appointments with borrowers in order to meet specific scheduling and signing requirements. · Build and maintain working relationships with team members, management and signing agents. · Montitor the scheduling queue to ensure client turn times are met. · Review special instructions and order notes to ensure appointments are scheduled accurately. · Monitor the scheduling systems to ensure the team is not falling behind. · Working the assigned tasks given for that day. WHO YOU ARE You possess … · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Enter scheduling requests as necessary · Assign scheduling requests within the company's turn time per client agreement · Sending recruit requests to your managing team within a timely manner · Monitor vendor fees to ensure fee guidelines are being met · Obtain management approval for any fees exceeding the region's fee limit · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned Qualifications · High School diploma or equivalent required · Demonstrate good communication and customer service skills · Detail oriented, efficient and organized We can recommend jobs specifically for you! Click here to get started.

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient's physician or medical provider, and other facility staff overseeing patient care. Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? Work in a collaborative environment. Be rewarded with a unique opportunity to make a difference Competitive compensation package Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost Opportunities for advancement Comprehensive insurance plans for medical, dental, and vision benefits 401(K) with employer match Paid time off, paid holidays, family, and pet bereavement Pet insurance What is Required? High school diploma or GED required; Associates degree is preferred 1 year of practical experience required 1 year of experience of patient scheduling in the home care agency setting is preferred Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation. Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone Ability to set timeframes, match resources to tasks, and plan ahead Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office Ability to handle complaints, manage conflict and negotiate outcomes Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution Ability to understand financial impact of scheduling decisions and staff productivity metrics Bilingual in Spanish and English preferred You will report to the Administrator or Branch Director. This is not a comprehensive list of all job responsibilities ; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.

Job Description On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: Generate specialty referral and schedule both in-house and outside medical appointments. Provide all necessary documents required for medical and specialist appointments. Cancel/reschedule medical and specialist appointments and inform the participants and families. Enter and track all in-house and outside appointments in PaceLink Scheduler. Complete paperwork for all medical appointments. Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. Send all documents to PCP after appointments are completed. Obtain and keep track of diagnostic requests and billing forms as needed. Prepare podiatry forms for podiatry visits. Communicate effectively (written and verbal) with providers, participants, family and team members. Update PaceLink Scheduler for changes related to the appointment. Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). Provide coverage for other scheduler as needed. Call facilities to obtain test results if not reported to clinic in a timely manner. Prepare paperwork pertaining to meals and transportation as related to appointments. Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) Minimum two years of experience in a healthcare setting, preferably with the elderly. Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. Demonstrated excellent communication skills, both written and verbal. Proficient computer skills required. Flexibility, initiative and willingness to participate in all aspects of the organization. Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: * Generate specialty referral and schedule both in-house and outside medical appointments. * Provide all necessary documents required for medical and specialist appointments. * Cancel/reschedule medical and specialist appointments and inform the participants and families. * Enter and track all in-house and outside appointments in PaceLink Scheduler. * Complete paperwork for all medical appointments. * Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. * Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. * Send all documents to PCP after appointments are completed. * Obtain and keep track of diagnostic requests and billing forms as needed. * Prepare podiatry forms for podiatry visits. * Communicate effectively (written and verbal) with providers, participants, family and team members. * Update PaceLink Scheduler for changes related to the appointment. * Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). * Provide coverage for other scheduler as needed. * Call facilities to obtain test results if not reported to clinic in a timely manner. * Prepare paperwork pertaining to meals and transportation as related to appointments. * Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) * Minimum two years of experience in a healthcare setting, preferably with the elderly. * Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. * Demonstrated excellent communication skills, both written and verbal. * Proficient computer skills required. * Flexibility, initiative and willingness to participate in all aspects of the organization. * Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: Generate specialty referral and schedule both in-house and outside medical appointments. Provide all necessary documents required for medical and specialist appointments. Cancel/reschedule medical and specialist appointments and inform the participants and families. Enter and track all in-house and outside appointments in PaceLink Scheduler. Complete paperwork for all medical appointments. Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. Send all documents to PCP after appointments are completed. Obtain and keep track of diagnostic requests and billing forms as needed. Prepare podiatry forms for podiatry visits. Communicate effectively (written and verbal) with providers, participants, family and team members. Update PaceLink Scheduler for changes related to the appointment. Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). Provide coverage for other scheduler as needed. Call facilities to obtain test results if not reported to clinic in a timely manner. Prepare paperwork pertaining to meals and transportation as related to appointments. Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) Minimum two years of experience in a healthcare setting, preferably with the elderly. Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. Demonstrated excellent communication skills, both written and verbal. Proficient computer skills required. Flexibility, initiative and willingness to participate in all aspects of the organization. Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented. A Scheduler's role is unique in that it requires high levels of both production and customer service. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… * Review and assess appraisal order needs * Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers * Coordinate scheduling appraisal appointments within ServiceLink's operating system, and engaging real estate appraisers as needed * Meet and exceed daily production goals and quality requirements * Support all operational teams WHO YOU ARE You possess … * Exceptional customer service skills * A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. * The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. * Excellent verbal and written communication skills. Responsibilities * Assess order requirements, client and vendor needs * Ensure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progress * Follow escalation processes as directed * Confirm appointment completion via phone and/or email with appraisers and access contacts * Troubleshoot through complex engagements and provide feedback to appropriate parties * Communicate process expectations via phone and email with access contacts and vendors * Monitor team email folder * Adhere to all company policies and procedures * Meet minimum production goals and quality requirements * Be proficient in ServiceLink operating systems and internal search engines * Perform all other duties as assigned Qualifications * High School diploma or equivalent preferred * Detail oriented, efficient and organized * Exceptional customer service skills * Some proficiency in Microsoft Outlook and Excel * Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed Responsibilities · Assess order requirements, client and vendor needs · Ensure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progress · Follow escalation processes as directed · Confirm appointment completion via phone and/or email with appraisers and access contacts · Troubleshoot through complex engagements and provide feedback to appropriate parties · Communicate process expectations via phone and email with access contacts and vendors · Monitor team email folder · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements · Be proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned

Scheduler is responsible for identifying, locating and scheduling signing agents associated with the closing management industry nationwide, following the selection and assignment process based upon company established standards determined by Senior Management. Please note - this is a HYBRID role. All candidates should be reasonable commuting distance to Moon Township, PA. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES * Review Work In Progress (WIP) to ensure timely completion of scheduling requests * Schedule a minimum of 30 orders in an 8 hour day (3.75 average per hour) on a consistent basis * Locate and contract approved signing agents to secure their services, including verifying fees * Continuously monitor and renegotiate signing agent fees and attempt to reduce costs * Explain company policies and procedures to signing agents * Confirm closing appointments with signing agents, borrowers & clients * Respond to email and phone calls promptly during normal business hours * Conduct business in a professional and courteous manner at all time, adhering to organizational and departmental policies and procedures * Attend and participate in team meetings * All other duties as assigned Qualifications MINIMUM QUALIFICATIONS * Education: High School diploma or equivalent * Work Experience: Prior work experience within real estate industry and/or in vendor management preferred * Knowledge base: Basic understanding of real estate titles and closing procedures preferred * Communication: Able to communicate professionally both verbally and through email with vendors, borrowers, clients and within the organization * General Skills: Proven customer service skills, strong attention to detail and ability to multi-task in a fast-paced environment; ability to prioritize in order to meet deadlines * Computer skills: Basic knowledge of personal computer operation; typing and data entry skills; must be able to type 30-35 wpm with 95% accuracy, familiarity with Microsoft Office (Outlook, Word, Excel) Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES - Review Work In Progress (WIP) to ensure timely completion of scheduling requests - Schedule a minimum of 30 orders in an 8 hour day (3.75 average per hour) on a consistent basis - Locate and contract approved signing agents to secure their services, including verifying fees - Continuously monitor and renegotiate signing agent fees and attempt to reduce costs - Explain company policies and procedures to signing agents - Confirm closing appointments with signing agents, borrowers & clients - Respond to email and phone calls promptly during normal business hours - Conduct business in a professional and courteous manner at all time, adhering to organizational and departmental policies and procedures - Attend and participate in team meetings - All other duties as assigned

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented. A Scheduler's role is unique in that it requires high levels of both production and customer service. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Review and assess appraisal order needs · Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers · Coordinate scheduling appraisal appointments within ServiceLink's operating system, and engaging real estate appraisers as needed · Meet and exceed daily production goals and quality requirements · Support all operational teams WHO YOU ARE You possess … · Exceptional customer service skills · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Assess order requirements, client and vendor needs · Ensure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progress · Follow escalation processes as directed · Confirm appointment completion via phone and/or email with appraisers and access contacts · Troubleshoot through complex engagements and provide feedback to appropriate parties · Communicate process expectations via phone and email with access contacts and vendors · Monitor team email folder · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements · Be proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned Qualifications · High School diploma or equivalent preferred · Detail oriented, efficient and organized · Exceptional customer service skills · Some proficiency in Microsoft Outlook and Excel · Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed We can recommend jobs specifically for you! Click here to get started.

**This position requires candidates to be located within reasonable commuting distance to Costa Mesa, CA. Training will be conducted on-site, with periodic visits required after training. The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions. This role is responsible for coordinating multi-provider schedules, verifying insurance benefits, and addressing scheduling issues with greater independence. PSS II may also mentor new hires and support daily operations. Note: This position will follow a hybrid training model during the first ninety (90) days of employment, requiring a combination of in-office and remote work. After the initial training period, the position will transition to a remote role. However, business needs may require adjustments, and team members must maintain the flexibility to report to the office when requested. Duties/Responsibilities: · Answer phones and greet patients courteously and respectfully. · Schedule and reschedule appointments for consultations, procedures, and follow-ups. · Verify and update basic patient demographic and insurance information. · Provide appointment instructions to patients in a clear and friendly manner. · Maintain accurate and confidential patient records in the scheduling system. · Communicate schedule updates with clinics and other departments as needed. · Participate in initial training and ongoing development sessions. · Meet basic productivity expectations for call handling and documentation. · Coordinate appointments across multiple physicians and departments. · Provide insurance verification and preliminary benefit information. · Create accurate price estimates and communicate them to patients. · Troubleshoot and resolve basic scheduling conflicts or escalations. · Assist with onboarding and mentoring of new staff. · Monitor schedules for efficiency and proactively address gaps or overlaps. · Contribute to process improvement by identifying workflow issues. · Meet or exceed performance benchmarks in accuracy and productivity. Qualifications: · High School Diploma or equivalent. · 2 years of scheduling experience in a medical setting. · Strong verbal and written customer service skills. · Excellent organizational and planning abilities; able to manage multiple tasks simultaneously. · Working knowledge of medical terminology, insurance plans, and authorization processes. · Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). · Familiarity with EMR systems; NextGen and Phreesia preferred. · Strong problem-solving and communication skills. · Bilingual (English/Spanish) preferred. Physical Requirements: · Prolonged sitting at a computer workstation. · Frequent use of a telephone. · Ability to maintain focus while multitasking. · Extended periods of viewing a computer monitor and reading small print. · Ability to retrieve files from cabinets, requiring reaching, bending, or kneeling. · Capability to lift and carry light objects. Pay Range: $24.00 per hr - $26.00 per hr

Job Description On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: Generate specialty referral and schedule both in-house and outside medical appointments. Provide all necessary documents required for medical and specialist appointments. Cancel/reschedule medical and specialist appointments and inform the participants and families. Enter and track all in-house and outside appointments in PaceLink Scheduler. Complete paperwork for all medical appointments. Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. Send all documents to PCP after appointments are completed. Obtain and keep track of diagnostic requests and billing forms as needed. Prepare podiatry forms for podiatry visits. Communicate effectively (written and verbal) with providers, participants, family and team members. Update PaceLink Scheduler for changes related to the appointment. Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). Provide coverage for other scheduler as needed. Call facilities to obtain test results if not reported to clinic in a timely manner. Prepare paperwork pertaining to meals and transportation as related to appointments. Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) Minimum two years of experience in a healthcare setting, preferably with the elderly. Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. Demonstrated excellent communication skills, both written and verbal. Proficient computer skills required. Flexibility, initiative and willingness to participate in all aspects of the organization. Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: * Generate specialty referral and schedule both in-house and outside medical appointments. * Provide all necessary documents required for medical and specialist appointments. * Cancel/reschedule medical and specialist appointments and inform the participants and families. * Enter and track all in-house and outside appointments in PaceLink Scheduler. * Complete paperwork for all medical appointments. * Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. * Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. * Send all documents to PCP after appointments are completed. * Obtain and keep track of diagnostic requests and billing forms as needed. * Prepare podiatry forms for podiatry visits. * Communicate effectively (written and verbal) with providers, participants, family and team members. * Update PaceLink Scheduler for changes related to the appointment. * Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). * Provide coverage for other scheduler as needed. * Call facilities to obtain test results if not reported to clinic in a timely manner. * Prepare paperwork pertaining to meals and transportation as related to appointments. * Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) * Minimum two years of experience in a healthcare setting, preferably with the elderly. * Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. * Demonstrated excellent communication skills, both written and verbal. * Proficient computer skills required. * Flexibility, initiative and willingness to participate in all aspects of the organization. * Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Full-time Description Bring your attention to detail and love for helping others to our team! We're seeking an enthusiastic Radiology Scheduler in Williamsville, NY who's ready to make a difference in patient care while working in a supportive, team-oriented environment. Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options. We offer: Work-Life Balance: Monday-Friday schedule - no nights or weekends! Comprehensive Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) with company match Insurance Coverage: Company-paid life insurance, plus options for long-term disability, critical illness, and accident coverage Paid Time Off: Generous vacation and sick time Holidays: 11 paid holidays As the Radiology Scheduler, you will be responsible for scheduling radiology appointments, ensuring efficient patient flow, and providing excellent customer service to patients and healthcare providers. Responsibilities: Schedule and confirm radiology appointments for patients in a timely manner. Communicate effectively with patients to explain procedures and answer any questions. Collaborate with radiologists and medical staff to optimize scheduling and patient care. Maintain accurate records of appointments and patient information in the scheduling system. Handle patient inquiries and resolve scheduling conflicts professionally. Ensure compliance with healthcare regulations and confidentiality standards. Assist in the coordination of patient referrals and follow-up appointments as needed. Make outbound calls to referring physicians and patient. Answer the telephone using correct telephone techniques and handle each inquiry in a competent and courteous way Requirements Education/Experience: High School Diploma or G.E.D required Strong organizational skills and attention to detail One (1) year of full-time clerical health care experience is required Customer service experience in an office, preferably with patients One (1) year of Medent EMR experience preferred Knowledge of medical terminology and radiology procedures is an advantage. Salary Description $19.00 - $22.00/hour

ATG Inc. is seeking a recent, hands-on G/TIMS Subject Matter Expert (SME) to provide deep technical and operational expertise on the Graduate Training Integration Management Systems (G/TIMS). This role requires in-depth knowledge of G/TIMS functionality, real-world use causes, system limitations, and integration points, with the goal of informing requirements and recommendations for future replacement or successor systems derived from existing G/TIMS workflows and data models. The ideal candidate is a 1C0X2 (Aviation Resource Management) professional or Flight Management specialist with recent squadron-level experience using G/TIMS daily. Candidates with experience in AETC units (UFT, FTU, flying training squadrons) are highly preferred due to the heavy reliance on G/TIMS, but recent experience in ACC, AFGSC, AMC, AFSOC, or ANG/AFRC MAJCOMs is also acceptable. We are primarily targeting candidates who have served at the SrA (E-4) to TSgt (E-6) level with strong operational training/scheduling knowledge. Key Responsibilities • Serve as ATG's primary SME for G/TIMS, PEX, and Puckboard, advising squadron- and group-level staff • Manage daily/weekly/monthly flying schedules, coordinating crew assignments and aircraft availability • Maintain and audit aircrew qualification records, upgrade training, continuation training, and currency tracking • Interpret and apply AFI 11-2xx series guidance to ensure compliance in all training workflows • Support sortie generation planning, aircrew utilization, and training progression reporting • Assist training shops, SARM/TARM, and DO/ADO with data accuracy and system optimization • Build training plans, check ride workflows, and electronic flight bag (EFB) documentation • Provide G/TIMS troubleshooting, configuration support, and user-level mentorship • Maintain strict adherence to OPSEC and classified data handling Required Qualifications • Recent G/TIMS experience (within the last 2-4 years strongly preferred) • Air Force 1C0X2 (Aviation Resource Management) or Flight Management background • Hands-on proficiency with all three systems: - GTIMS / G-TIMS - PEX - Puckboard • Experience supporting flight operations in one or more MAJCOMs: - Preferred: AETC (UFT/FTU or training squadrons) - Acceptable: ACC, AMC, AFSOC, AFGSC, ANG, AFRC • Strong working knowledge of: - AFI 11-2xx series and MAJCOM supplements - Aircrew upgrade, qualification, and continuation training - Scheduling and sortie generation processes • Active Secret clearance (TS/SCI highly preferred) Preferred Qualifications • Experience supporting instructors, student pipelines, UFT/IFT/FTU workflows, or training management • Familiarity with ARMS, TIMS, or related Air Force operations systems • Experience coordinating with DO/ADO, AFE, mobility shops, and training offices • Strong understanding of ORM processes and risk scoring Bachelor's degree preferred Education • High school diploma required • Completion of 1C0X2 technical training or similar ops/training roles strongly preferred Contract Details • 1099 independent contractor (not a W-2 position) • Hourly or project-based compensation depending on task order • Remote, hybrid, or on-site support as mission requires

Join our dynamic team at John Knox Village of Florida as a Full-Time Scheduling Coordinator in beautiful Pompano Beach. This onsite role offers a unique opportunity to engage directly with our exceptional team and make a meaningful impact on our clients' lives. You will utilize your problem-solving skills to streamline scheduling processes, ensuring the highest standards of customer-centric care. This energetic and forward-thinking environment promotes innovation and encourages you to be the change you want to see. With a focus on excellence and safety, you will play a vital role in enhancing our service delivery and supporting our mission of providing compassionate home health care. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. Embrace the chance to grow professionally while being part of a supportive community that trusts and values its employees. Apply today to help us make a difference! John Knox Village of Florida : What drives us John Knox Village is a not-for-profit Life Care Retirement Community offering a full range of independent living, assisted living and skilled nursing care options for more than 1,000 senior residents on our 70-acre campus, located in Pompano Beach, convenient to major highways and transportation options. What it's like to be a Scheduling Coordinator at Scheduling Coordinator As a Full-Time Scheduling Coordinator at John Knox Village of Florida, you will collaborate closely with the Director of Nursing (DON) and Assistant Director of Nursing (ADON) to ensure the effective staffing of our Long Term Care and Rehabilitation services. Your primary responsibility will be to work alongside Certified Nursing Assistants (CNAs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs) to guarantee that all shifts are adequately covered and that our residents receive the highest quality of care. This role is crucial in maintaining operational efficiency and promoting a culture of safety and excellence, ensuring that our staffing meets both the needs of our clients and the standards of our dedicated healthcare team. Requirements for this Scheduling Coordinator job To excel as a Full-Time Scheduling Coordinator at John Knox Village of Florida, you will need a unique blend of skills and experience. Previous scheduling experience in a healthcare environment is essential, enabling you to navigate the complexities of staffing effectively. You should be technically savvy and confident with Microsoft products, as well as proficient in various scheduling software platforms. Strong organizational and communication skills are vital for collaborating with the nursing team, while your problem-solving abilities will help you address any staffing challenges promptly. An empathetic and customer-centric approach is necessary to maintain the high standards of care we uphold, ensuring that both our staff and residents are supported effectively. Knowledge and skills required for the position are: * Previous experience scheduling in a healthcare environment. Technically savvy and confident in Microsoft products and scheduling software. Join us! We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today! John Knox Village is proud to be a SAFE PLACE TO WORK! Come work at a Great Place to Work, as well as a Beacon and Pinnacle Lifestyle Award winning organization that puts the health of our residents and employees first. John Knox Village is a Drug-free and Tobacco-Free workplace. EOE

As the point of contact between Chubb and the customer throughout the home assessment scheduling process, this position requires a great deal of relationship building to create strong partnerships with internal and external business partners. The Client Scheduling Coordinator is accountable for managing the home assessment scheduling process in an assigned territory and for meeting monthly/yearly production and timeliness goals. To meet these expectations, the Client Scheduling Coordinator must be results driven, able to multi-task, work independently and diligent in making a high volume of outbound contacts daily (calls/emails) to secure appointments. The Client Scheduling Coordinator is also responsible for managing the appointment setting process in their territory to accommodate the needs of both our customers and business partners. The Client Scheduling Coordinator is responsible for functioning as a subject matter expert on the geography of their assigned territory and will work to ensure that appointments are scheduled logically and efficiently. The Client Scheduling Coordinator will be expected to become proficient in Outlook, RiskID, mapping technology, underwriting systems, Sharepoint, MS Teams, and the Chubb Village. This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel for meetings may be required. Competencies & Skills Required Superior customer service skills Excellent written and verbal communication The ability to maintain an exceptional phone presence when dealing with complex or difficult situations Excellent time management and organizational skills Proactive decision maker Detail oriented Ability to set priorities and manage multiple tasks Proven record of being a team player with the ability to independently resolve problems Strong negotiation skills with the ability to speak with customers and senior level business partners Strong business acumen Forward thinking self-starter Strong analytical skills and ability to complete tasks with efficiency and accuracy Strong leadership skills Dependable with a proven track record Accepts accountability and practices good judgment Excellent phone skills for an outbound call environment Personal lines knowledge a plus The pay range for the role is $ 34,800 to $59,200. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About the role. The PURE360 Risk Management Consultation is a unique service conducted by a PURE Risk Manager at the home(s) of PURE Members providing them with tailored loss prevention solutions, an understanding of appropriate coverage and terms, and thorough documentation of their home(s). Our PURE360 Scheduling Coordinators work hand in hand with our Members and Risk Managers to create a seamless experience in coordinating the PURE360 Consultation. The PURE360 Coordinator is instrumental in both building an effective schedule for PURE Risk Managers and leveraging Member interactions to create a feeling of true membership. This is a hybrid role with the expectation that the ideal candidate will go in to the Scottsdale office at least three times a week. As a PURE360 Coordinator, you will: Work closely with PURE Risk Managers to set efficient travel, which ensures they are able to provide the PURE360 experience to as many Members as possible. Ensure that each Member understands the PURE360 Consultation process and the unique value it provides. Use each interaction to help Members develop an understanding of the tangible benefits of Membership with PURE. Build a deep understanding of PURE's business and utilize that knowledge to assist Members with all inquiries. This career is for you if: You have previous experience and enthusiasm in a service-based role (3+ years of customer service experience preferred). You demonstrate integrity, empathy, urgency, and can quickly establish trust and credibility. You have great listening and communication skills through both phone and email. You can work independently but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm. You are detail-oriented and capable of prioritizing multiple tasks. Compensation: $50,000 annually, plus overtime and monthly bonus potential Want to Learn More? [Our Values] [Our Benefits] [Our Community Impact] [Our Leadership]

Performs scheduling, rescheduling and cancellation of appointments, for various hospital departments including but not limited to Radiology Services, Women's Health, Cardiology, Nuclear Medicine, Nutrition Therapy, and Pulmonary Diagnostic. The Central Scheduling Coordinator (CSC) will follow specific protocols in scheduling each department. The CSC verifies eligibility and verifies if prior authorization is required and or obtained for service(s). Verifies patient's demographics and accurately inputs the information into the registration and scheduling application(s), including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Verifies active insurance and completes the pre-registration for the upcoming appointment. They may, in some instances, request copayments at the time of scheduling or pre-registration. Education and Training High School Diploma or equivalent required. Associates degree preferred. Experience Minimum of two years customer service experience to have included at least one year healthcare scheduling, registration and/or insurance processing. Working knowledge of computerized appointment scheduling system and insurance processing to include preauthorization and insurance verification required. Scheduling, Registration, Insurance Verification/Pre-Certification, and/or Patient account experience, preferably in a hospital or medical office is preferred. Schedule Part-time 20 Hours per week 9am - 2pm - Monday - Thursday

Extensive utilization of the various system tools available to ensure accurate and timely patient financial information is in place. Collects and verifies demographic information, insurance coverage and referring physician data for the service line. Provide financial counseling services to patients. Works with insurance companies to ensure proper and timely payments for all related service line services and acts as an advocate for the patient when billing problems occur. Education and Training Associates degree in business or closely related field preferred. Two (2) years of related financial experience can substitute for degree requirement. Experience Two (2) years experience in medical insurance verification and other hospital finance areas. Knowledge of verification requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third party payors. Experience in patient advocacy preferred. Other Skills, Competencies and Qualifications Strong analytical and financial assessment abilities as well as the ability to maintain a close attention to a variety of details required in order to perform duties efficiently. Excellent oral and written communication skills required. Ability to pass medical terminology test administered by HR. Ability to pass data entry alpha numeric test administered by HR. Knowledge of Microsoft Word and Excel Windows based PC experience and the ability to operate facsimile and other related office equipment.