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  • Customer Service Representative (Spanish/Portuguese)

    National Safety Council 4.0company rating

    Syracuse, NY jobs

    Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a remote position. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.
    $19.5 hourly Auto-Apply 60d+ ago
  • Innovation Lead (CcaaS / CX)

    Miratech 4.2company rating

    New York jobs

    Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.
    $80k-129k yearly est. 16h ago
  • Area Operations Specialist

    The USO 4.4company rating

    Albany, NY jobs

    Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. Don t take our word for it. The external Great Place To Work survey found that: The USO is a Certified Great Place to Work 2023-2024 93% feel good about the ways we contribute to the community. 93% are proud to tell others they work here. 88% feel their work has special meaning: this is not "just a job." 89% feel that when you join the company, you are made to feel welcome. 91% feel people here are treated fairly regardless of their race. 87% feel people here are treated fairly regardless of their gender. The Area Operations Specialist position is responsible for operations and for delivering programs and services at multiple USO centers and/or field program delivery sites within an assigned geographic area; assisting in evaluating current programs, activities and events, and suggesting program improvements or new programs. The position may also coordinate communications with Area media outlets. Principal Duties and Responsibilities (*Essential Duties) Deliver area-wide programs, activities and events and assist in their evaluation. Develop, document and maintain standard operating procedures, program kits, and program reference manuals. Assist in reviewing program and service needs within assigned area and in researching and recommending changes or new programs, activities and events based on results. Implement suggested and/or required changes.* In cooperation with higher level colleagues, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and growth of financial and other in-kind resources necessary for area operations.* Execute special fundraising events within assigned area. Help to develop area-wide public awareness plans that support sustainable growth of sponsorships and other fundraising.* Coordinate with area media outlets including online, print and broadcast, to inform and ensure coverage of programs and events.* Monitor programs budget and assist with budget creation. Prepare, review and complete budget and expense reports. Serve as liaison between internal USO resources, external vendors and donors in order to facilitate prompt problem resolution.* May lead and mentor Area operations support staff and/or volunteers. May be required to operate a USO or personal motor vehicle. Backfill as requested for higher level operations staff and perform other duties as assigned. Job Specifications High school diploma or equivalent required. 2+ years progressively responsible work experience in an administrative, business operations, programs, events or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. Ability to achieve desired results while working collaboratively in a team environment. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver s license. Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions) Must be a strong advocate of the USO s mission. Details This position is a fully remote position. Applicant must reside within 90 minutes of Albany, NY. The salary range for this position is $56,000 - $70,000. Travel of 40% in NY Resume and cover letter are required for full consideration. Background check education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. #the USO Apply today. Join the mission. Join Team USO.
    $56k-70k yearly 60d+ ago
  • Individual Placement - SCA Educator Finger Lakes State Parks

    Student Conservation Association 4.4company rating

    Trumansburg, NY jobs

    The AmeriCorps Members will help create/deliver programs that will enhance the visitor experience and reach visitors that cannot physically hike the gorge trails to experience the park in a different and meaningful way. SCA members will also lead gorge tours at Watkins Glen and tours and programs at Taughannock Falls, Robert H. Treman and Buttermilk Falls State Parks. The Finger Lakes Region of New York State Parks sees millions of visitors from around the world each year. Parks like Watkins Glen State Park will see well approximately 1 million visitors on its Gorge Trail between May and October. The overlook area Taughannock Falls State Parks is visited by as many as 2 million visitors each year. With growing attendance each year at all our facilities the need for education and interpretation has also grown. By providing education at multiple facilities our visitors experience will be enhanced by understanding how areas like our gorge parks formed, what our natural resource challenges are, stewardship work underway, the history of each site, why rules certain rules are in place and what local hazards exist. SCA members will embody the mission of NYS Parks first by helping our visitors enjoy the parks safely as well providing interpretation to substantially enhance their visit. The programs created and delivered in our parks will be seen by thousands of visitors. Programs will focus on geology, natural history, park history and local history. Members will learn how to research and create programs that are dynamic and that will be usable by multiple educators. Members will also receive instruction and training to help become very effective presenters and educators utilizing multiple styles. Second, by participating in trail maintenance and stewardship activities with regional staff and the FORCES program SCA members will be directly enhancing and protecting the natural, cultural and historical resources in ways that regional staff rarely has time to. Stewardship projects will likely include working on projects related to the invasive Hemlock Wooly Adelgid (HWA), Emerald Ash Borer (EAB), hydrilla, and pale swallowwort, just to name a few. Along with restoration work SCA members will be part of projects that help guide management decisions and habitat restoration. Experience working with FORCES and stewardship staff will allow SCA members to design and deliver robust stewardship education programs. The Student Conservation Association New York State Parks Corps program is a seven-month residential program focusing on trail construction, environmental education, cultural interpretation, volunteer coordination, event planning, administrative assistance, invasive species removal, and more! The program is a partnership with the New York State Office of Parks, Recreation and Historic Preservation (OPRHP) and New York State Department of Environmental Conservation (DEC). The New York State Parks Corps program aims to give those early in their career first-hand experience while also providing valuable service to New York State. Members live with one to five other members in a state park or DEC property and are supervised day-to-day by OPRHP or DEC staff. The SCA New York State Parks Corps is an AmeriCorps program. Location Trumansburg, NY Schedule March 2, 2026 - October 16, 2026 Key Duties and Responsibilities Members will help create/deliver programs that will enhance the visitor experience and reach visitors that cannot physically hike the gorge trails to experience the park in a different and meaningful way. SCA members will also lead gorge tours at Watkins Glen and tours and programs at Taughannock Falls, Robert H. Treman and Buttermilk Falls State Park. Members will research and deliver programs that highlight the rich history of our parks and historic sites, including, but not limited to, Newtown Battlefield State Park. Members will research and format presentations to have solid content but to be dynamic enough to be used by multiple educators and styles. SCA members will also work with FORCES (Friends of Recreation, Conservation and Environmental Stewardship) on a variety of projects and initiatives including but not limited to HWA (hemlock wooly adelgid) surveys, mapping projects, trail work, and volunteer coordination. Members might also be asked to help staff large events in the region such as the Cayuga Lake Triathlon, I Love My Park Day, Summer Concert Series and/or Silent Movie Under the Stars. Marginal Duties Goal 1: Member will research, design and deliver dynamic education programs to a variety of audiences. Goal 2: Member will establish their own program presentation style to allow them to be comfortable leading any number of programs to a wide variety of audiences. Goal 3: Member will assist in stewardship projects that help to directly enhance or protect our natural, cultural and/or historical resources. Required Qualifications We seek a person with passion and enthusiasm for sharing the natural world with others. Computer skills and digital design experience is a plus. Comfortable with public speaking. Works well in small groups and individually, as well as with remote work. Comfortable working outdoors and walking 5 miles or more per day. Basic knowledge of area natural history (training will be provided). Preferred Qualifications Bachelor's degree in education, environmental studies, or science preferred; relevant experience will be considered. Hours 40 per week Living Accommodations A shared four-bedroom house within Taughannock Falls State Park with two bathrooms, a kitchen, laundry, semi-private yard, and a location for Member vehicles. Compensation Amount of the Segal AmeriCorps Education Award being offered for successful completion of the member's term of service in 2026: $5,176.50 Amount of Living Allowance member will receive: $440/week, and Free housing provided All allowances are subject to applicable federal, state, and local taxes. Personal Vehicle Information Required Additional Benefits Defensive Drive Training First Aid/CPR Mental Health First Aid Interpretive Skills Certified Interpretive Guide Wilderness First Aid Training Leave No Trace Level 1 Educator Training Possible ACA Canoe Training Health Insurance AmeriCorps: Eligible/Required Equal Opportunity Statement The Student Conservation Association, Inc., is an Equal Opportunity Employer. The SCA strives to cultivate a work environment that encourages fairness, teamwork, and respect among all staff members and is committed to maintaining a work atmosphere where lifestyles may grow personally and professionally.
    $67k-99k yearly est. 10h ago
  • Business Analyst, PEOPLE App

    People Inc. 3.0company rating

    New York, NY jobs

    | Major goals and objectives and location requirements The PEOPLE App team is looking for a curious, detail-driven Business Analyst to join the team. In this role, you'll help us understand what's working, what's not, and - most importantly - why. Reporting to the General Manager, PEOPLE App, this person will be a key partner to product, marketing, monetization, and editorial leads, surfacing insights that influence strategic decisions, feature prioritization, and audience growth. Hybrid 3x a week- (New York, NY) In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week. About The Team | The Team and/or Brand. PEOPLE's accomplished team of editors, writers, designers and photographers are all dedicated to the brand's core mission: to inform, entertain and inspire by sharing the stories that everyone will be talking about. We're the go-to source for news about celebrities, entertainment and the royals, and we elevate powerful human interest stories and everyday people making a difference in their communities. The PEOPLE App offers a bingeable new way of reading our entertainment and news coverage, as well as access to even more pop culture content and in-app exclusives. In addition to being able to scroll, swipe and share stories that matter to you most, users will have access to exclusive video series, games, horoscopes and exclusive updates on PEOPLE's most talked about moments. About The Positions Contributions: Weight % | Accountabilities, Actions and Expected Measurable Results 35% - Performance Monitoring & Insight Reporting You'll own the daily pulse of the app, surfacing insights that drive decisions: Monitor 5-10 key metrics daily (e.g., DAU, retention, conversions) Flag anomalies, trends, and wins to the app leadership team Produce weekly/monthly insight recaps for cross-functional teams Build fast-turn analyses in response to real-time performance questions 35% - Deep-Dive & Strategic Analysis You'll dig beneath the surface to find root causes and strategic opportunities: Analyze why KPIs are moving - both up and down - across acquisition, engagement, and retention Explore behavior by cohort, channel, content type, and audience segment Identify and size new opportunities (e.g., underserved users, feature impact) Support A/B testing interpretation, retention modeling, and user funnel deep dives 20% - Dashboarding & Tool Ownership You'll ensure teams have the right data at their fingertips: Build and maintain Looker dashboards to visualize app performance Create self-serve tools for product, editorial, and marketing teams Manage metric definitions and reporting consistency across teams Collaborate with data engineering to improve data hygiene 10% - Cross-Functional Collaboration You'll partner across functions to drive smart, data-informed decisions: Work closely with product, marketing, editorial, and finance Contribute to roadmap planning and prioritization by translating metrics into strategy (opportunities, risks) Join standups, planning meetings, and sprint reviews as needed The Role's Minimum Qualifications and Job Requirements: Education: B.S. or B.A. required and/or equivalent experience. Experience: 3-5 years experience in business analytics, product analytics, or mobile growth - preferably within a consumer app or media environment. Specific Knowledge, Skills, Certifications and Abilities: Direct mobile app analytics experience, deeply familiar with mobile app KPIs including but not limited to DAU/WAU/MAU, retention (Day 1/7/30), session depth, time in app, churn, cost per acquisition, and push notification performance. Strong command of mobile app analytics tools: Amplitude, AppsFlyer, App Store / Google Play Consoles, Firebase, or equivalent. Advanced Excel and Google Sheets skills, with experience building robust models, performing complex analyses, and turning raw data into actionable insights. Fluent in Looker (or similar BI tools); confident building your own dashboards and data models. Analytical thinker who thrives on asking “why” and translating numbers into stories and strategy. Comfortable navigating large, messy data sets and surfacing what matters. Familiarity with push notification engagement, email performance, cohort analysis, and retention modeling. Exceptional communicator - you can share data-backed insights with technical and non-technical audiences alike. Self-starter who's comfortable operating in a fast-paced, lean team environment. Nice to Haves: Experience in entertainment/media, lifestyle, or consumer apps; SQL proficiency; experience working with marketing teams on campaign attribution It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** Pay Range Salary: New York: $90,000.00 - $110,000.00 The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. #NMG#
    $90k-110k yearly Auto-Apply 60d+ ago
  • New York Director, Government Affairs

    Natural Resources Defense Council 4.7company rating

    New York, NY jobs

    NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C. POSITION SUMMARY Located in Albany, New York, and reporting to the Eastern Director of Government Affairs, the New York Director of Government Affairs serves as the primary hub and point of contact within NRDC for all state legislative and regulatory work in the state. This position requires collegial work with NRDC staff and collaboration with other organizations to develop and lead coherent strategic advocacy by the New York environmental community. Under guidance from the Eastern Regional Government Affairs Director, the New York Director of Government Affairs leads NRDC's Albany engagement and coordinates NRDC's in-state federal advocacy portfolio. This is a limited term 2 year position. The position you are applying for is part of the bargaining unit represented by The Washington Baltimore News Guild (WBNG / The Newsguild-CWA Local 32035). Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the following essential functions: Design and execute proactive and defensive legislative plans, engage on existing or emerging legislation, and lobby relevant state decisionmakers to advance NRDC's policy objectives. Develop and maintain relationships with elected officials and staff on Committees of Jurisdiction and legislative leadership. Build and maintain relationships with policymakers, regulators, elected officials, and decisionmakers in Albany. Advise on legislative and state budget strategy in consultation with NRDC policy and public affairs staff. Execute and occasionally lead environmental coalitions advocating in Albany. Craft effective messages, prepare coalition letters, and help determine priorities for broader environmental community. Track bills and legislative processes including hearings for all priority legislation across the institution. Attend hearings, provide testimony and integrate relevant NRDC policy experts within NRDC as needed to advance policies throughout legislative and regulatory processes. Provide strategic direction to colleagues across the institution on short-, medium-, and long-term objectives needed to advance NRDC's institutional goals. Draft and review external communications explaining NRDC's annual legislative agenda and regulatory priorities. Prepare background briefings and staff trainings regarding New York legislative and regulatory processes, and development of effective advocacy strategies. Hold relationships with New York federal delegation offices and engage with the Regional and Federal Affairs teams within NRDC on federal policy objectives. Collaborate on occasional NRDC engagement on state and local ballot measure campaigns. Coordinate and execute projects as needed with NRDC Action Fund. The above list of duties is not comprehensive but generally demonstrates the types of matters under this position's responsibility. Other duties may be assigned. Qualifications Requirements Minimum 10 years' directly related experience, including a minimum of five years leading legislative and/or regulatory work in Albany. Bachelor's degree in public policy, political science, or relevant field. And/or equivalent education or experience. Skills, Abilities, Competencies Proven track record of moving legislation from policy concept through all stages of the legislative process in Albany. Fluent understanding of how to navigate the legislative and executive branches of New York Government. Government Affairs experience with New York City government is preferred, but not . Extensive network of high-level relationships in New York's government, political, NGO, and philanthropy landscape. Comfort with and willingness to self-motivate and challenge oneself in a hybrid or remote work environment. Willingness to work strange hours - including nights and weekends - during key junctures in the legislative session. Possess the ability to prioritize and respond timely to legislators and their staff, administration officials, donors, affiliates, coalition partners, NRDC staff and the public. Familiarity with managing budgets, including prioritizing and reallocating funds to make the best use of limited resources for strategic purposes. Experience with public speaking on technical and non-technical topics. Proven success in building strong partnerships with national leaders and organizations. Experience in and deep commitment to incorporating and growing the use of justice, equity, diversity, and inclusion principles and practices in strategic goals, work plans, team culture, and operations. Familiarity with and understanding of State and Federal electoral and PAC laws preferred. Experience drafting questionnaires and working candidates through endorsement processes preferred. Experience managing external lobby consultants preferred. Ability to travel to NRDC U.S. based offices, approximately 10-15% annually Commitment to NRDC's mission, values, and DEI principles PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position within the described work environment. Frequently: Perform desk-based computer tasks Frequently: Ability to interact and communicate with employees and others as necessary Frequently: Attend planned meetings and collaborate with management and coworkers Occasionally: Ability to attend events and activities in the office or offsite Work is sometimes performed primarily in office. The noise level in the work environment is usually quiet in office settings and moderate in other situations. Hours of employment may sometimes require working flexible and/or longer hours, including nights and weekends, when necessitated by projects. The job includes work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters. NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $150,000 to $170,000. NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month. As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws. To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs. If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422. For more about NRDC, visit www.nrdc.org.
    $150k-170k yearly Auto-Apply 60d+ ago
  • Mobile Pantry Lead

    Met Council 3.8company rating

    New York, NY jobs

    FLSA: Non-Exempt Benefits: Eligible Hours Per Week: 40/Full-time Met Council is America s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City. Position Summary: The Mobile Pantry Lead plays a crucial role in ensuring the smooth and efficient daily operations of their assigned area, whether leading in Mobile Pantry services or supportive assistance at the on-site Preston Court Pantry. While the position involves a mix of physical tasks, customer service, and technical responsibilities, the core of this role is the skilled operation and safe driving of our mobile food truck. Success in this role requires a strong ability to confidently drive and manage the mobile truck, as it is central to delivering essential resources to the community. This dynamic position is perfect for individuals who excel in fast-paced, team-oriented environments and are deeply committed to serving their community with care, professionalism, and a strong sense of purpose. This is a fully in-person role with responsibilities divided between Mobile Pantry operations and support for the Preston Court Pantry. Mobile Pantry duties may require off-site work at various assigned locations or at the Food Program's main warehouse. Support for the Preston Court Pantry will always be based at the Food Program's main warehouse at 5361 Preston Ct, Brooklyn, NY 11234 Principal Responsibilities: Physical Tasks Mobile/Preston Pantry staff members play a vital role in pantry operations and are expected to perform essential physical tasks including but not limited to: Demonstrated ability to safely and confidently operate a large food truck Setting up and cleaning up Mobile Pantry distributions Operating warehouse equipment, including but not limited to pallet jacks, forklifts Stocking shelves with pantry items Carrying, sorting, and bagging produce Preparing and breaking down individual food orders for guests Assembling and disassembling pallets of food items Maintaining a clean and organized backstock area Customer Service Exceptional customer service is a cornerstone of this role. Pantry staff are expected to interact with guests in a friendly, respectful, and professional manner, whether in person or via the pantry's mobile communication system. Key responsibilities include: Answering phone calls, responding to text messages, and managing voicemails Assisting guests both in-person and virtually Ensuring guests adhere to pantry rules and guidelines Managing relationships with pantry managers, staff, and volunteers Technical Tasks Staff members are required to efficiently utilize the pantry's digital systems and office equipment to support operations. Key tasks include: Managing communications and relationships with our Mobile Pantry partners Operating office equipment, including printers, iPads, laptops, and smartphones Strong knowledge of Microsoft Office, Microsoft Teams, and inventory management computer programs Managing and adjusting guest and partner orders within the digital system Reviewing and utilizing reports to track inventory and other operational needs Additional responsibilities as required The role will also include strategic planning for growth and promotion of the Mobile food pantry. Competencies: Excellent communication skills with an ability to communicate effectively and warmly with a diverse range of clients Strong computer literacy skills Attention to detail, especially across multiple tasks Ability to work independently and manage multiple complex tasks simultaneously Ability to work effectively with other staff members to maintain seamless pantry operations Significant organizational skills, with strong attention to detail and an ability to stay focused on assigned tasks in a fast-paced environment Superior customer service skills Solid problem-solving skills Can-do, hands-on approach to getting the work done Credentials and Qualifications: High School Diploma (required) At least two years of relevant work experience (preferred) Possession of a valid, up-to-date driver s license suitable for operating vehicles (required) Knowledge of Kosher and/or Halal food rules or willingness to learn (preferred) CDL certification (preferred) Physical Demands: Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot Required Frequently: Standing, carrying iPad, files, and cases of various food items (10-50 pounds) Required Occasionally: Reaching above the shoulder, pushing and pulling Special Requirements: The Preston Court Pantry operates in a warehouse environment, while Mobile sites are entirely outdoors, requiring staff to adapt to varying weather and climate conditions. To maintain a safe working environment, all staff must strictly follow established safety protocols and guidelines. Steel-toe work boots must be worn at all times while operating in the warehouse. Clothing should be appropriate for a professional environment and public interaction, avoiding any profanity, political statements, or offensive branding. Compensation: $22 per hour - $25 per hour. Benefits: Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.
    $22-25 hourly 51d ago
  • New York City Organizer

    Food & Water Watch 4.0company rating

    New York jobs

    New York City Organizer Food & Water Watch is looking for an organizer to join our New York organizing team and help build field capacity to protect our food, water, and climate, with a specific focus on helping move New York City's buildings off of fossil fuels. The organizer will work closely with volunteers, community partners and other staff at Food & Water Watch. This position is based in New York City. About Food & Water Watch: Food & Water Watch is working to create a healthy future for all people and generations to come-a world where everyone has food they can trust, clean drinking water and a livable climate. Making this happen requires involving people in the pressing issues of our time at the local, state, and federal level, building on one win after another, as we develop a larger movement that has the political power to make our democratic process work. About the position: The organizer will report to the New York State Director and will work with other staff on the organizer and communications teams to support Food & Water Watch's work. The organizer will primarily focus on building a large activist base of new volunteers, while also mobilizing and engaging our existing base of volunteers. The organizer will recruit and train a large number of volunteers to petition, canvass, and phonebank. This is a full-time temporary grant-funded position for 6 months, with a likelihood of extension. Compensation: $51,400-$67,300 annually, depending on experience. Location: New York City, office in Downtown Brooklyn Responsibilities Recruit volunteers and allies. Build a strong base of volunteers and organizations in support of policies that move help improve energy efficiency for buildings and transition them off fossil fuels. Develop volunteer plan. Work with other staff and volunteers to create a development plan for the volunteer network. Organize campaign tactics. Plan and execute strategic tactics to meet the needs of our campaigns, including a large base-building drive and actions directed at elected officials. Build capacity. Develop the leadership of volunteers and grassroots organizations by offering training and organizing support. Represent Food & Water Watch. Speak at public events and in press interviews on behalf of the organization. Write to inspire action. Develop educational materials such as factsheets, action alerts, web site content and newsletter articles on campaign issues. Use digital tools. Become proficient in tools such as ThruText, Hubdialer, VAN, and Mobilize. Build Food & Water Watch for the long haul. Participate in member recruitment and fundraising activities for Food & Water Action. Carry out other projects as assigned. Required Qualifications: At least 1 year of full-time organizing experience, or an equivalent combination of full-time and volunteer experience. Demonstrated ability to develop effective organizing strategies. Familiarity with New York City politics Commitment to Food & Water Watch's core values of justice, human dignity, fair treatment, and equity. Ability to work effectively with people of diverse racial, ethnic, class, age, gender, and sexual orientation backgrounds. Excellent writing and verbal communication skills. Excellent time management & organizational skills and ability to balance multiple projects. Ability to work remotely using basic online programs, including email, Slack, and Google docs. Desired but not required skills and experience: Experience canvassing Experience training others to canvass Compensation: $51,400-$67,300 annually, depending on experience. Food & Water Watch provides an excellent benefits package for full-time employees. This includes 100% employer-paid health, dental and vision plans for staff; 403b retirement plans with employer contribution once eligible; paid time off; paid federal holidays and winter break (December 24 - January 1). Please include your resume, cover letter and three professional references to be considered. We will review your application and if we feel that your knowledge, skills and abilities are potentially a good match for our organization, we will be in contact with you. Position open until filled. Incomplete applications will not be considered. Food and Water Watch is an equal opportunity employer who encourages applications from women, people of color, LGBTQ individuals, individuals with disabilities, and other members of underrepresented groups. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Food & Water Watch (FWW) is committed to the health and safety of its staff members. Moreover, FWW, as an organization, promotes science-based policy. Science clearly shows that unvaccinated populations drive the spread of the coronavirus and the emergence of new variants, and that unvaccinated people are more likely to contract COVID and experience severe symptoms. Effective immediately, prospective new staff members are required to provide proof of vaccination or request a waiver as a condition of their offer of employment.
    $51.4k-67.3k yearly 60d+ ago
  • Group Leader

    Childrens Home of Jefferson 3.7company rating

    Watertown, NY jobs

    Summary/Objective: The SoZo Teen Center Group Leader is responsible for implementing engaging and developmentally appropriate programming for teens, fostering a safe and inclusive environment, and building positive relationships with youth, families, and community members. The Group Leader will collaborate with the After School Programs Administrator and After School Programs Site Supervisor to coordinate meal services, oversee incident reporting, ensure compliance with all policies and training requirements, and contribute to the overall success of the Center's mission. This role requires creativity, dependability, organizational skills, and enthusiasm for youth development. Essential Functions: The Group Leader will perform a variety of duties to ensure a positive and enriching experience for all participants, including: Daily Operations and Safety: 1. Conduct daily facility walkthroughs to ensure cleanliness, safety, and readiness for programming. 2. Oversee meal/snack preparation and serve youth at designated times. 3. Work closely with the Site Supervisor and other Group Leaders to plan and document weekly meals and activities. 4. Coordinate the setup and execution of planned activities and programming tailored to the needs and interests of the teens at SoZo. This includes The Arts, Health & Well Being, Sprots & Recreation, Leadership & Service, STEM, and Education & Career Development. Activities should align with the program's goals, encourage participation and skill building, and be adaptable to meet the needs of different grade levels and youth. 5. Ensure academic support is prioritized during programming, providing access to technology as needed. 6. Maintain accurate logs of daily attendance, incident reports, and require data collection. 7. Conduct end-of-day cleaning to maintain facility standards. 8. Complete all training requirements and regularly review progress to meet compliance with deadlines. 9. Actively contributes to a structured and productive environment by addressing any behaviors concerns promptly and professionally. Group Leaders are encouraged to support their peers by sharing insights and strategies with constructive feedback. Youth Engagement and Support: 1. Welcome new members, review membership forms, and ensure youth understand the Code of Conduct and Corrective Action Policy. 2. Establish positive relationships with youth, modeling respect, safety, and dignity so all youth feel valued and welcomed. 3. Collaborate with youth to encourage participation in meal preparation, programming, and skill building activities that promote personal growth, teamwork, and creativity. 4. Address behavior concerns with professionalism and a focus on de-escalation techniques. 5. Build positive relationships with guardians, school staff, and external partners to support CHJC and SoZo program objectives. 6. Represent the SoZo Teen Center at assigned community events and foster awareness of its mission and programs. 7. Document all incidents with appropriate forms and communication with guardians and management as necessary. All significant incidents must be reported to OMH or OASAS, ensuring compliance with mandated reporting requirements. Work Environment: This role involves direct interaction with teens, participation in active programming, and administrative tasks. The Group Leader must be comfortable working in a dynamic environment and maintaining a balance between structured activities and flexibility. Office and classroom environment that will require occasional travel to events, conferences and/or meetings. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments. This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc. Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Must be able to be on your feet for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encouraged to participate in various physical/recreational activities with the youth. Position Type/Expected Hours of Work: This is a part-time, hourly position based on program needs. Flexibility in hours is required. The successful candidate must be available to work onsite Monday through Friday from 2:15 PM to 7:45 PM EST during the school year, in alignment with the Watertown School District calendar. Hours may vary during school breaks or special events. Remote work may be authorized during school breaks or cancellations and outside of regular program hours. Travel: Some local travel required. Requirements Skills/Abilities/Knowledge: Group Leaders must possess strong interpersonal and communication skills, demonstrating the ability to relate to teens from diverse backgrounds. Creativity and adaptability are essential for planning and leading activities that engage youth effectively. Dependability and effective time management skills are crucial for ensuring the smooth operation of daily responsibilities. A basic understanding of behavior management and youth development principles supports the creation of a positive and inclusive environment. The role requires the ability to handle privileged information ethically and without bias, as well as excellent oral and written communication skills. Group Leaders should work cooperatively with others, demonstrating self-direction, tact, diplomacy, and professionalism. Familiarity with Microsoft Office Suite or similar tools is important for documentation and communication tasks. Additionally, Group Leaders must be able to adapt to change productively and perform other duties as assigned. Required Education and Experience: A minimum of a High School Diploma is required. Prior experience working with children, specifically youth from a disadvantaged background, is preferred. Strong personal and engagement skills. Must possess the ability to understand/identify individual needs and physical capabilities of youth, to include likes and dislikes. Demonstrates self-motivation skills, the ability to operate in a high intense environment, and the ability to manage several operational tasks simultaneously. Additional Eligibility Qualifications: Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health, and Office of Children and Family Services, along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and eligibility to work in the United States. A valid NYS driver's license is required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire. Must successfully complete specific training to deliver identified evidence-based programming. Salary Description 18.50
    $23k-28k yearly est. 6d ago
  • Pool Cleaner & Service Tech (Utility/Hybrid)

    Westchester County 3.6company rating

    Briarcliff Manor, NY jobs

    Benefits: Competitive salary Opportunity for advancement Training & development ASP - America's Swimming Pool Company is Westchester County's premier swimming pool service company. We have been operating in the Westchester area for over 4 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect. Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. Responsibilities:Success in this position will be determined by the following measurable results:· Manage a daily schedule of equipment repair tasks and a swimming pool route that includes up to 15 swimming pools each week; Repair of pool pumps, heaters, filters, timers, pool cleaners, blowers, lights, automated pool systems, chlorinators, backwash valves, PVC plumbing, copper plumbing, and galvanized plumbing; the ability to properly adjust the water chemistry for each pool. Knowledge of 110 volt and 220 volt electrical equipment · The ability to manage an inventory of equipment and chemicals on the truck and properly utilize and replenish the inventory when needed.· The ability to utilize a smart phone for our PoolBrain mobile app.· The ability to spot opportunities outside of the repair call, such as upgrading other equipment or adding to the customer experience with other products.· Renovation experience - knowledge of the new plaster startup process is preferred, but not required. Duties and Expectations· Manage daily pool cleaning route and/or equipment repairs/installations each week with a goal of generating $1500 per day in service work revenue within a 40-hour work week. · ASP uniform must be worn each day and should not be tattered or torn and should be clean and presentable.· Responsible for keeping vehicle clean and stocked with tools/equipment/chemicals needed for that day's route/jobs/repairs.· Every maintenance account and/or repair job should be treated like it was your swimming pool!· Be courteous with customers and always provide them with a smile when talking with them.· Utilize the ASP Online Training Site so that you can continue to learn and be current on proper pool cleaning techniques and water chemistry strategies, and pool equipment diagnostics and repairs. Problem solving is a must!· Interact with PoolBrain App throughout the day by following the checklist, taking a picture of the clean pool or repair after completion and emailing the report to the customer.· You are in control of your attitude, so come to work everyday with a good attitude… remember good attitudes are contagious! Requirements: Requirements for this position are that you have:(1) a valid driver's license with a clean driving record;(2) the ability to lift up to 100 lbs; and(3) Relevant pool equipment experience; (4) The ability to commute to and navigate around Westchester County on a daily basis. (5) A working smart phone that will be used on every job. No other specific experience is required as we will teach you the ASP methods designed to give our customers superior value and to maximize your earning potential; however, a high school degree is preferred. Bonus Potential:This position has the potential of earning a monthly, or annual, bonus by the company when specific gross revenue goals are met for the year and/or job-specific requirements are fulfilled. Benefits:A company truck will be provided which you keep fully stocked with tools and inventory. You have the option to drive this vehicle home after the work day is complete. You will receive paid vacation time following a qualifying period. ** The are many, significant opportunities for advancement and promotion for motivated individuals who are willing and able to work up to ASP standards and help our business grow. Salary-based careers are achievable for any employee who proves commitment to the company and becomes essential to our growth! Next Steps: We look forward to learning more about you as you go through our hiring process. Compensation: $30.00 - $40.00 per hour ASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week- always with reliable, friendly service and a flat, affordable rate. A Leader in the Swimming Pool Service Industry ASP was founded by Stewart Vernon in 2002, and he still leads the franchisor today. He drives the company's vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example, ASP's proprietary software platform, Pool Ops , automatically emails our clients a weekly digital report after each visit that includes the time of service, services performed, chemical balance, chemicals added, and a picture of the clean swimming pool. Follow @lifeat ASP to see what life is like working with an ASP team! #LifeatASP This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to America's Swimming Pool Corporate.
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Training Scheduler

    National Safety Council 4.0company rating

    Syracuse, NY jobs

    Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Training Scheduler to join us in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties, including students, instructors, training centers, and other stakeholders in an omnichannel contact center environment. Assist with complex and/or escalated customer contacts. Provide administrative support for state programs, assuring accuracy and compliance with specific program regulatory and/or contractual requirements. Coordinate multiple training schedules across all Roadway Safety programs, including, but not limited to, state and court programs. Manage all scheduling and administration of direct training course logistics that span DDC courses, WorkZone courses, instructor eLearning, instructor development, onsite training, virtual delivery, and continuing education courses (CECs). Research and drive resolution to a wide variety of complex problems pertaining to the delivery of training programs. Use analytical skills to recommend change management tactics for systems and processes to drive efficiency. What You'll Do: Professionally handle customer support calls, chat, email and/or other communication, meeting defined performance expectations and contractual regulatory requirements. Follow documented customer interaction flows. Provide specific and unique program information accurately to customers. Apply empathy, listening, and service techniques to defuse situations and avoid contact escalation. Use job aids, reference materials, and program training, and apply problem-solving skills to assist customers. Accurately enter customer information into business systems and complete routine transactions. Efficiently communicate through chat and email to research and resolve customer inquiries. Accurately input student data and process live credit card payments while maintaining data confidentiality. Clearly and concisely document customer interactions with account notes in business systems. Research and resolve complex customer issues/problems and communicate result. Provide Level 2 customer support via escalated phone calls, chat support, and email. Draft and submit written correspondence to customers and outside entities such as state agency, courts, probation officers, etc. as requested. Manage training calendars across all DDC & Work Zone programs including state/court programs. Support all delivery methods of in-person, eLearning, instructor development, onsites, virtual courses, and CECs. Prepare schedule of classes by program with attention to regulatory compliance and meeting program registration demand. Negotiate classroom arrangements with rental facilities to include space size needs, parking, audio-visual, cost, etc.; search for alternative spaces when rental fees are high as to increase program ROIs; adhere to budgeted amounts and provide variance documentation when overages occur; handle facility invoicing. Support scheduling and coordination of Master Trainers and part-time or contract instructors for training. Review instructor schedules completed by other colleagues prior to publishing for accuracy and completeness. Prepare instructor class confirmations. Manage instructor class monitoring schedules by program to include new instructors for certification, routine quality monitoring, and covert monitoring. Support training scheduling and process coordination for special needs and/or out-of-state customers. Input and track product and class form orders needed for scheduled training. Be proactive to avoid rush shipments and unnecessary expenses. Handle sales leads as assigned for state/court training in designated states. Convert leads to opportunities to sales while meeting all required timelines for customer follow-up. Manage onsite training administration from start to finish, including but not limited to: proposal creation, scheduling, communication, product orders, customer invoicing, instructor expenses, etc. Review, research, and manage all NSCL eLearning customer registrations and completions. Communicate system issues that have an impact internally and/or to external customers. Propose solutions when connected to your area of expertise. Provide administrative and customer service support to internal colleagues, consumers, training centers, and instructors. Maintain current knowledge of regulatory requirements; assure excellence and compliance at all levels of program service, both verbally and in writing. Support the Training Center Coordinator with instructor renewal processes, new training center and instructor acquisition, state licensing processes, etc. Assist existing training centers with orders of training materials and class forms; resolve problems through research and communication. Provide general feedback from customers/instructors/training centers about program administration, service, and NSC guidelines to colleagues. Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for training centers and instructors. Provide project support to management as regards marketing, development, and revision of forms/procedures, correspondence, report writing, data analytics, trends, etc. Perform other related duties as assigned. We're Looking for Someone with: Associate's degree and 3-5 years of relevant experience, preferably in a contact center environment. Bachelor's degree preferred. Proficient with Microsoft Excel & Word. This is a remote position. Hourly rate for this role is: $21.75. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer.
    $21.8 hourly Auto-Apply 60d+ ago
  • Psychotherapist

    Services for The Underserved 4.1company rating

    New York, NY jobs

    I. SCOPE OF ROLE: SUS Wellness Works is pleased to offer a full-time Psychotherapist position at our Outpatient Mental Health Clinic. The Psychotherapist will be responsible for providing psychotherapy to and managing the clinical needs of a caseload of adults and children living with serious mental illness. They will maintain consumer information in the electronic health record and coordinate services with other providers. II. ESSENTIAL DUTIES & RESPONSIBILITIES: • Provides clinical treatment in accordance with scope of practice and regulations governing Article 31 outpatient mental health clinics (Part 599 regulations and other applicable laws and regulations). • Actively monitors the integrity of consumer data; responsible for the reliability and accuracy of clinical data housed by SUS' Electronic Health Record (EHR) and Practice Management software; documents all services in accordance with SUS policies, NYSOMH regulations and all relevant federal laws; maintains the strict confidentiality of consumers currently engaged in or formerly a recipient of treatment services. • In coordination with relevant members of the SUS management team, conducts limited outreach and marketing to potential referral sources internal and external to SUS; active liaison with community service providers, hospitals, and other prospective referral sources is may be required. • Coordinates care with SUS nurse practitioners, psychiatrists and administrative staff; closely coordinates with clinicians external to SUS as appropriate. • Utilizes best and evidence-based approaches to treatment consistent with SU5' organizational culture; health/mental health integration, rehabilitation and recovery, and wellness approaches figure prominently. Hybrid Schedule available Qualifications REQUIRED EDUCATION AND EXPERIENCE - LMSW, LCSW, LMHC, LCAT required PREFERRED QUALIFICATIONS & SKILLS - High degree of computer literacy - Experience in an Article 31 Mental Health Clinic preferred - Familiarity with recovery-oriented, evidence-based clinical practice preferred - Experience with dually diagnosed individuals preferred - Demonstrated experience with diverse populations preferred - Availability to provide services in the community (off-site) based on treatment needs or crisis - Bi-lingual Spanish preferred Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER Join a team of employees who cares about the wellbeing of others. We're proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at **********************. ID 2025-17980
    $41k-57k yearly est. Auto-Apply 7d ago
  • Care Manager II - Adult Health Homes - Livingston, Genesee, Orleans Counties

    Hillside Enterprises 4.1company rating

    Batavia, NY jobs

    The Care Manager II services youth and adults in their community setting with the goal of reducing and preventing emergency room visits, hospitalizations, and decreasing overall Medicaid costs as a lead member of the team responsible for the client. This role utilizes assessments, care planning, linkage to services and community resources, advocacy, and support to coordinate services for adults, youth, and families using person centered and family driven care strategies. This is a Monday-Friday, full-time (40 hours) position with a flexible schedule based on client/staff needs. After an initial training period, this role can be a hybrid mobile/on the road & remote/work from home blend. The area of coverage is Livingston, Genesee, and Orleans counties. Essential Job functions Responsible for, but not limited to comprehensive assessments, outreach and engagement, service and treatment linkage and coordination for assigned youth, adults and families. Partner with referral sources to engage youth, adults and families and build an interdisciplinary care team to support the member in meeting their needs. Facilitate monthly face-to-face visits with adults, youth, family, and their interdisciplinary care team, for assigned caseload. Conduct initial and ongoing assessments to assist with accomplishing member's goals and needs within program requirements. Create, implement, evaluate, and modify, as required and needed, individual service plans to meet assessed client's unique needs as a member of a multi-disciplinary team. Refer members to applicable agency services and community programs, such as outpatient counseling, dental provider, and primary care providers. Support members who transition between systems and services (i.e. hospitalizations, inpatient stays, residential settings, housing needs, etc.). Establish and maintain productive working relationships with community service providers to facilitate referrals and service evaluations. Maintain required contact with members, families, and the interdisciplinary team and facilitate team meetings. Serve as a liaison between the program and other internal and external resources, ensuring information is shared with the Care Team. Maintain and update all necessary records, forms, reports, and summaries in member files according to agency and funders standards. Travel across different counties within respective region to serve members, as required. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Bachelor's degrees required. Minimum 2 years of experience working in a human services or related position supporting youth, adults and families required. SPECIAL REQUIREMENTS Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Children's Health Home only : Must receive CANS (Child and Adolescent Needs and Strengths Assessment) certification score of 70 within 3 months of hire and annually thereafter. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated: Demonstrate the highest standards for ethical and professional conduct at all times Knowledge of all federal, state, and local statutes, regulatory agency standards and Hillside policies. Ability to manage multiple tasks and large caseloads simultaneously. Ability to manage scheduling visits with high volume caseload and complete tasks by funder deadlines. Ability to de-escalate and manage crisis situations both in-person and by phone. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work a variable scheduling including evenings and weekends The following daily physical demands are required: Sitting (up to 6 hours) Occasional standing (up to 2 hour) Occasional walking (up to 2.5 hours) Driving (several times a week up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent Ability to change positions as needed SPECIAL CONSIDERATIONS While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience.
    $21.4-31 hourly Auto-Apply 13d ago
  • Mental Health Counselor - Outreach Services

    Oswego County Opportunities, Inc. 3.9company rating

    Oswego, NY jobs

    Job DescriptionHybrid work from home position with some in-person Flexible part-time or full-time opportunity (up to 37.5 hours per week) Grade 17Job Summary The Mental Health Counselor - Outreach Services will provide trauma-informed, wellness-focused support to individuals and families experiencing homelessness. Provides early intervention and care management services. Coordinates activities and events to promote community engagement and support homeless individuals and families to rebuild sustainable independence. This position will provide direct services to people of all ages, according to OCO's service delivery standards in diverse locations, including street-based, OCO offices, other agency offices, program sites, public places and the homes of consumers. Independently provides early intervention and care management services to homeless individuals. Carries out duties in accordance with Agency and Program policies and procedures. Key Responsibilities Provide crisis counseling, advocacy, and solution-focused support to individuals in crisis or with severe mental illness. Assist consumers in accessing community services and monitor service provision. Develop assessments and service plans using a strengths-based approach. Facilitate life skills coaching, education, and support groups. Promote positive relationships among participants, families, and communities. Collaborate with community partners to implement joint protocols and ensure compliance. Organize and participate in community-building and empowerment events. Maintain accurate and timely documentation of services and outcomes. Provide training to staff and partners on specialized topics. Support direct service staff through casework guidance and problem-solving. Represent the agency in community settings and lead program-specific initiatives. Participate in on-call crisis intervention and staff support as needed. JOB REQUIREMENTS Must be able to communicate effectively orally and in writing. Must be comfortable providing direct services on the street to homeless individuals, including counseling supports Must be able to work independently and be self-motivated, resourceful, organized and adaptable in carrying out job duties. Must have the demonstrated ability to work with others in a warm, non-judgmental manner and be a positive role model Must be able to cooperatively plan with others and be creative in planning. Must exhibit professionalism, good judgment and flexibility. Must possess valid NYS Driver's license and have access to registered, reliable vehicle for travel and transporting clients. Must have acceptable physical and mental health to carry out responsibilities of the position. MINIMUM QUALIFICATIONS Graduation from an accredited college or university with a Master's Degree in Social Work, or Counseling (LCSW, CASAC, LMSW, LMHC, RN or Licensed Psychologist) and one year experience working with homeless individuals Click here for more info about OCO's Services! Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $46k-58k yearly est. 3d ago
  • Software Engineer, 2

    People Inc. 3.0company rating

    New York, NY jobs

    People Inc. is looking for a Full-stack web developer with an interest in working on integrations and service level functionality for our ad tech to work on our Revenue Development team. Working across the entire People Inc. portfolio of brands and sites, you will be helping to build out implementations of advertising, data management, and consent management platforms. You will have a direct and immediate impact on the revenue technology space at People Inc. Hybrid 3x a week- NYC In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week About Your Contributions: Work in a full-stack web development environment consisting of HTML, Javascript, CSS, and Java. Help develop ad-tech integrations with our server-rendered sites, including using libraries like prebid.js to improve existing header-bidding functionality, or leveraging IAB standards guidance to enable new revenue partnerships. Build and maintain APIs and integrate with third party vendors. Investigate and integrate with new ad technologies. Integrate with external consent and data management platforms such as OneTrust, Lotame and Permutive. About You: 2+ years of experience with Javascript, preferably vanilla Javascript (ES5+).2+ years of experience with HTML and CSS. Java experience is also an asset. Comfortable using the tools of modern collaborative Agile+Scrum SDLC, including Git, Jira, planning poker, etc Enjoy working and integrating with multiple third party providers in the ad technology space. Demonstrated ability in creating and working with APIs, and integrating solutions from third party vendors. An eye for performance, ensuring that third party integrations meet a high threshold of performance It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** Pay Range Salary: New York: $105,000 - $125,000 The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. #NMG#
    $105k-125k yearly Auto-Apply 60d+ ago
  • Trades Specialist (Sign Fabrication)

    State of New York 4.2company rating

    Northville, NY jobs

    Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person. Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position. Review Vacancy Date Posted 12/02/25 Applications Due12/17/25 Vacancy ID203933 * Basics * Schedule * Location * Job Specifics * How to Apply NY HELPNo AgencyEnvironmental Conservation, Department of TitleTrades Specialist (Sign Fabrication) Occupational CategorySkilled Craft, Apprenticeship, Maintenance Salary Grade12 Bargaining UnitOSU - Operational Services Unit (CSEA) Salary RangeFrom $50425 to $61548 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 40 Workday From 7 AM To 3:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Fulton Street Address Northville Sub-Office City Northville StateNY Zip Code12134 Duties Description - Perform skilled sign painting techniques and supervise staff in sign fabrication. * Produce and repair signage using various equipment, processes and materials. * Layout of signage, prepare sketches for signs and graphics, utilize silk screen materials and processes for large scale sign production, materials estimates and inventory controls, use and knowledge of software including;Gerber Omega, Gerber FX printer and cutter, thermal printing, Corel Draw, Summa 2 vinyl cutter, and Shop Sabre CNC router programming and software. * Assist in the tracking and evaluating of materials and methods. * Operate various hand power tools associated with sign production. * Other duties as assigned. * Although the position is supervised by higher level staff, a considerable level of independence and professionalism is expected. Minimum Qualifications Four years of full-time experience in the design, lettering and making of signs under a skilled tradesperson which would provide training equivalent to that given in a training, apprenticeship, or equivalent program; or an equivalent combination of experience and training gained by completion of technical courses in painting and sign painting at a school, institute, or branch of the Armed Services. When required to operate motor vehicles, candidates must possess a valid New York State driver's license appropriate for the type of vehicle to be operated. In accordance with union contract, this position is anticipated to be filled by an eligible DEC - CSEA Operations Services Unit 03 employee who meets the minimum qualifications. Additional Comments Must have a valid driver's license or demonstrate the ability to meet the transportation needs of the position. Must be able to negotiate difficult terrain. Must be able to work in remote areas. Must be able to work in adverse weather conditions. Overtime may be required. Must be available for emergency response. Must be available to respond to after-hours emergencies. Must be able to lift and move objects up to 80 pounds. We offer a work-life balance and a generous benefits package, worth 65% of salary, including: * Holiday & Paid Time Off * Public Service Loan Forgiveness (PSLF) * Pension from New York State Employees' Retirement System * Shift & Geographic pay differentials * Affordable Health Care options * Family dental and vision benefits at no additional cost * NYS Deferred Compensation plan * Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds * And many more... For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The Department of Environmental Conservation (DEC) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. DEC is committed to developing a workforce which represents the diverse population of New York State. DEC embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. Please be advised, the New York State Department of Environmental Conservation does not use E-Verify, and we are unable to provide sponsorship for employment visa statuses (i.e. H-1B, Self-Sponsorship, STEM OPT). Some positions may require additional credentials or a background check to verify your identity. Name Heath Boomhower Telephone ************ Fax ************ Email Address *************************** Address Street 625 Broadway City Albany State NY Zip Code 12233 Notes on ApplyingPlease mail/email your resume to the above. Be sure to include Vacancy #25-203933 on your resume and in the subject line of your email or it may not be accepted.
    $50.4k-61.5k yearly 15d ago
  • Office Manager/Customer Liason

    Westchester County 3.6company rating

    Briarcliff Manor, NY jobs

    Benefits: Bonus based on performance Opportunity for advancement Training & development ASP - America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. Responsibilities:Success in this position will be determined by the following measurable results: Manage customer communications (phone calls, emails, and text messages) and schedule jobs. Assist with billing, accounts payables, and accounts receivables. Assist with vendor management. Assist in screening & interviewing potential employees We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values): Acting with Integrity; Superior Knowledge; Passion for the Company; Customer Focus; Accountability and Discipline; Respecting Others; Excellence in ALL we do; and Safety First at all Times. Requirements:Requirements for this position are that you have: (1) At least 1 year of customer-facing responsibiities; swimming pool industry-related experiences preferred; and (2) a valid driver's license with a clean driving record. (3) a stable home wifi connection (4) a work location with good cell phone service. (5) a positive, diplomatic personality. (6) live full-time within 30 miles of Westchester County, NY (occasional in-person attendance required). Bonus Potential:This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year or when certain pre-determined benchmarks are achieved. Benefits:You will receive paid vacation time following a qualifying period. Next Steps: We look forward to learning more about you as you go through our hiring process. Flexible work from home options available. Compensation: $20.00 - $25.00 per hour ASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week- always with reliable, friendly service and a flat, affordable rate. A Leader in the Swimming Pool Service Industry ASP was founded by Stewart Vernon in 2002, and he still leads the franchisor today. He drives the company's vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example, ASP's proprietary software platform, Pool Ops , automatically emails our clients a weekly digital report after each visit that includes the time of service, services performed, chemical balance, chemicals added, and a picture of the clean swimming pool. Follow @lifeat ASP to see what life is like working with an ASP team! #LifeatASP This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to America's Swimming Pool Corporate.
    $20-25 hourly Auto-Apply 60d+ ago
  • Supervisor EFFC - Staten Island, NY

    Seamen's Society for Children and Families 4.1company rating

    New York, NY jobs

    Job DescriptionDescription: About Us For over 175 years, Seamen's Society has been dedicated to helping children survive, thrive, and succeed. Our programs provide critical support to vulnerable children and families, and we are looking for passionate, dedicated professionals to join us in making a difference. If you're seeking a rewarding career where your work truly matters, we invite you to be part of our mission. With opportunities in Brooklyn and Staten Island, we offer competitive salaries, career growth potential, and a comprehensive benefits package. Seamen's Society for Children and Families is a 501(c)(3) nonprofit organization and an Equal Opportunity Employer. Take the next step in your career and help create brighter futures for children and families, apply today! Job Summary: The Supervisor is responsible for ensuring the day-to-day functions of the Enhanced Family Foster Care case planning unit. Responsible for providing social work guidance, coordination, supervision to a Parent Advocate and a team of Case Planners. Works from a team-oriented approach and structure to ensure the delivery of high-quality and responsive services to all families within their unit. Duties and Responsibilities: Provides weekly supervision to a core team of 4 Case Planners and 1 Parent Advocate Facilitates the goal-oriented Family Case Plan ensuring input from all members of the family as well as assigned staff Actively collaborates with supporting departments to ensure the delivery of service matches the immediate needs of the family Manages staff work hours and schedules, including ensuring PTO and remote work coverage Actively reviews family permanency plans with a lens toward safe and timely reunifications Directly intervenes on any high-risk cases or concerns Provides case coverage in the absence of staff Actively participates in monthly QA/QI meetings, Safety Reviews, Permanency Reviews, and other relevant case planning focused meetings Ensures the timely entry and quality of all case notes entered by the team Ensures the timely completion and quality of all relevant reports including FASPs, Permanency Hearing Reports, Court Reports Actively prepares staff for family court proceedings, family team conferences, and other externally case driven meetings Works with the team to ensure that all Family Team, Placement Preservation, Goal Change, Reunification Conferences and Parent to Parent Conferences are scheduled and held as appropriate Ensures timely and transparent staff evaluations with a lens toward ongoing development Requirements: Required Skills, Knowledge, and Abilities: Microsoft 365 proficiency and knowledge of Connections Team player with strong planning, organizational, and follow-up skills Ability to manage and supervise all staff. Ability to perform the essential functions of the job with or without a reasonable accommodation Ability to handle and resolve recurring problems Qualifications/Requirements: MSW or related degree with prior supervisory experience in child welfare required. LMSW preferred Valid driver's license preferred. Due to the nature of the work environment work hours will be based on the needs of the program and may vary. Our Agency operates in 2 locations: Staten Island and Brooklyn. The ability to travel between sites may be necessary. Performs other duties/responsibilities as assigned within the scope of the position Why Join Us? At Seamen's Society for Children and Families, we value our team members and are committed to providing a supportive, rewarding, and growth-oriented work environment. As part of our team, you'll enjoy a comprehensive benefits package designed to support your professional and personal well-being: Extensive Training & Career Development - Gain hands-on experience with comprehensive training programs to enhance your skills and career growth. Generous Paid Time Off & Holidays - Maintain a healthy work-life balance with our comprehensive PTO package, including: 13 paid holidays throughout the year, Half-day Summer Fridays to make the most of the season, Ample vacation, personal, and sick time so you can recharge and focus on what matters most. Your well-being is a priority for us. Take time to rest and recharge. Robust Medical, Dental, & Vision Insurance - Stay covered with our significantly subsidized plans designed to fit your needs. Company paid Life Insurance & Financial Security - We offer life insurance, a generous 403(b) retirement plan (with agency contribution), and a tax-deferred annuity to secure your future. Commuter Benefit Program & Flexible Spending Accounts - Save money on daily expenses with our commuter benefits and FSA options. Exclusive Perks & Discounts - As part of our team, you'll gain access to Plum Benefits, the leading Corporate Entertainment Benefits provider. Enjoy exclusive discounts, special offers, and preferred seating for top attractions, theme parks, shows, sporting events, movie tickets, hotels, and more. Employee Assistance Program - Receive confidential support services for mental health, financial advice, and personal well-being. Internship & Referral Programs - Help build the future by mentoring interns or referring great candidates and earning incentives. Additional Information Seamen's Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and accordingly are an equal opportunity employer that does not discriminate based on race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
    $48k-61k yearly est. 27d ago
  • Senior Infrastructure Software Engineer

    People Inc. 3.0company rating

    New York, NY jobs

    | Major goals and objectives and location requirements We are seeking a Senior or Lead Infrastructure Software Engineer to design, develop, and automate scalable microservices and IT workflows in the cloud (AWS and/or GCP). In this role, you will collaborate closely with platform, IT networking, system administration and operation support, and IT Engineering applications teams to build robust solutions, streamline operations, and continuously improve our infrastructure tooling. You'll leverage modern programming languages, Infrastructure as Code (IaC), and cloud-native services to ensure our environments are highly available, secure, and cost-optimized. Key Responsibilities Microservices Development Architect, implement, and maintain microservices and supporting APIs that facilitate infrastructure automation and operational workflows. Collaborate with application teams to integrate, scale, and optimize cloud-native services using container platforms, e.g. Kubernetes, EKS, ECS, GKE. Infrastructure Automation Develop and maintain Infrastructure as Code (IaC) solutions (e.g., Terraform, Ansible) for provisioning, configuring, and managing cloud and on-prem resources. Automate CI/CD pipelines, ensuring reliable code deployment and environment consistency. Cloud Platform Engineering Leverage AWS and/or GCP services, e.g. AWS EC2, EKS, and Lambda, GCP Cloud Functions, Compute Engine, and GKE, to architect secure, scalable, and cost-effective environments. Implement best practices for networking, storage, and identity such as tagging. Workflow Orchestration & Tooling Build internal tools, scripts, and services that enhance developer productivity and streamline operations. Integrate and orchestrate workflows across cloud platforms, third-party APIs, monitoring systems, and custom automation frameworks. Performance, Reliability & Security Implement best practices for observability (logging, monitoring, alerting) across distributed microservices and cloud infrastructure. Collaborate with other DevOps teams to ensure high availability, performance tuning, and fault tolerance in production environments. Adhere to security compliance requirements and industry standards, e.g. from the #info-security team, in design and development. Collaboration & Mentorship Work closely with cross-functional teams (IT Engineering and applications) to share knowledge, drive innovation, and maintain coding standards. Provide technical leadership and mentor junior engineers, guiding them on best practices in cloud development and infrastructure automation. Continuous Improvement Keep abreast of emerging technologies, tools, and industry trends in cloud, containerization, DevOps, and microservices. Advocate for and implement process improvements, encouraging a culture of experimentation, learning, and rapid iteration. In-office Expectations: This position initially is hybrid in-office, with the ability to work remotely for up to 3 days per week. The office is located conveniently in the World Trade Center of New York City. About The Team: | The Team and/or Brand. People Inc's Enterprise IT Infrastructure Engineering team comprises three groups, led by the Director of IT Cloud & Infrastructure Engineering. Our Cloud Operations & Automation team staffed with cloud and DevOps engineers who facilitate the migration of applications to AWS using the 7 R methodology, manage our EKS clusters, EC2, Lamda, CI/CD toolchain, automate workflows and create CI/CD pipelines, and contribute to our Cloud Center of Excellence. The second group is an internal infrastructure team that designs and supports commonly held infrastructure components including, Nutanix, Rubric, NetApp, Hitachi, Bluecat, Linux, Windows Server among others and our third team, Network Engineering who support all aspects of our multifaceted network infrastructure and ip4v communications for the global enterprise. About The Positions Contributions: Weight % Accountabilities, Actions and Expected Measurable Results 30% Microservice development - Develop and support containerized microservices and APIs. Integrate microservices into existing infrastructure environments. Deploy and run microservices according to SLOs/SLAs. 25% Automation & orchestration - Automate provisioning, configuration, and maintenance tasks across AWS and GCP. Establish and maintain CI/CD pipelines for infrastructure and application deployments. Implement effective monitoring, logging, and alerting. Expected to achieve faster and more frequent releases and reduced MTTR. 20% Platform infrastructure development - Architect secure, scalable AWS & GCP environments. Develop and manage Terraform and Ansible scripts for IaC and configuration as code. Expected reduced config errors, faster provisioning time. 10% Performance & reliability - Maintain high availability and responsiveness of IT Engineering platform services. Define and track KPIs/SLOs for critical systems. Perform load tests, capacity assessments, and ongoing performance tuning. Set up actionable alerts for CPU, memory, and network utilization. Expected high availability of platform services and fewer recurring performance issues. 10% Technical leadership and mentoring - lead platform PoCs, team training, workshops. Improved team skills, successful PoCs, positive feedback. 5% Collaboration and stakeholder engagement - responsible for cross-functional alignment, documentation, updates. Resulted in high satisfaction, on-time projects, minimized rework. The Role's Minimum Qualifications and Job Requirements Education: Bachelor's degree in software engineering, MIS, Computer Science or relevant work experience Experience: 5+ years designing and developing software solutions in a cloud environment (AWS and/or GCP). Demonstrated experience building and deploying microservices, e.g. REST APIs, gRPC. Hands-on automation of infrastructure using IaC tools (Terraform, Ansible). CI/CD pipeline design and implementation, e.g. Jenkins, CNCF Argo. Experience with platform observability tools, e.g. Prometheus, Grafana, ELK stack. Specific Knowledge, Skills, Certifications and Abilities: Proficiency in one or more programming languages, e.g. Golang, Python, Java, for microservices and automation scripts. Familiarity with containerization (Docker) and container orchestration (Kubernetes, EKS, ECS, GKE). In-depth knowledge of AWS/GCP core cloud services (Compute, Networking, Storage, Security). Experience with serverless technologies (Lambda, Cloud Functions) a plus. Understanding of IAM, VPC security, encryption, and compliance frameworks. Ability to follow secure coding practices and incorporate security checks into pipelines. Strong communication skills to collaborate with distributed teams and cross-functional stakeholders. Ability to mentor, lead design discussions, and handle complex problem-solving with minimal oversight. % Travel Required (Approximate) : less than 10% It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** Pay Range Salary: New York: $140,000 - $160,000 The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance. #NMG#
    $140k-160k yearly Auto-Apply 60d+ ago
  • Inventory Controls Manager

    City Harvest, Inc. 4.5company rating

    New York, NY jobs

    About City Harvest City Harvest is New York City's first and largest food rescue organization, and we believe all New Yorkers deserve access to the food they need to thrive. With over 40 years serving New Yorkers in need, City Harvest is recognized as a leading equity-driven organization that works alongside our partners to rescue nutritious food and deliver it for free to our neighbors, offer free nutrition and culinary education programming, and advocate to strengthen the local food system. City Harvest is committed to being there to provide food to all New Yorkers experiencing food insecurity today and to those who may need us in years to come. Stepping Up for Our Neighbors and Communities New York City is one of the world's most affluent cities, yet 50% of working-aged households are struggling to make ends meet and 1 in 4 children is experiencing food insecurity, with communities of color disproportionately impacted. City Harvest is a critical source of nourishment and hope within our city. Amid an affordability crisis and the rollback of federal nutrition programs, the number of New Yorkers in need of food assistance is at a record high. In 2019, there were about 25 million visits to soup kitchens and food pantries. Last year there were more than 46 million visits, reflecting the urgent and ongoing demand for food assistance. Job Overview: The Inventory Controls Manager is responsible for managing all inventory in the FRC of which 79% are perishable items. This includes but is not limited to; all food that is stored in the FRC and products held for third party organizations utilizing space in the FRC. They will lead regular inventory checks and counts as well as be responsible for related KPI tracking for cost efficiency and loss prevention. They will own the process of reconciling virtual and physical inventory and will be an integral part of managing multiple City Harvest systems. The Inventory Controls Manager will be responsible for maintaining the lowest possible amount of waste within the FRC. Position will provide leadership in cross-functional inventory governance, working with key internal functional areas including Warehouse, Supply Chain, Volunteer Services, Business Intelligence, Programs, transportation and logistics and finance team to understand and monitor the full lifecycle of our food through the warehouse and will support identifying and implementing areas for improvement. This role reports to the Director, Procurement & Inventory Controls and is fully on-site in Sunset Park, Brooklyn. Roles and Responsibilities: Physical Inventory and Quality Assurance: Analyze transaction activity in collaboration with warehouse leadership and mitigate bottlenecks. Ensure products are shipped timely, working to minimize waste and increase inventory throughput. Conduct daily warehouse inspections and walk-around with the specific goal of overseeing expiration dates, food safety (cold chain and temperature zones) and quality monitoring. Accurately manage inventory being stored in FRC by third parties. Work with appropriate team members to ensure that product is properly tracked. Develop process to accurately track third party inventory that can be used on a day-to-day basis by Warehouse team members and City Harvest staffers who are directly managing relationships with third party entities. Collaborate with Finance for valuation and reporting. Develop annual inventory strategy and advanced demand forecasting tied to program goals. Risk assessment and mitigation plans for high-value inventory. Systems and Documentation: Support efforts to streamline current WMS and IMS systems, serve as team lead for any system changes in the future. Create and maintain, as appropriate, detailed formal procedures which document every step necessary to perform inventory transactions (SOP creation and maintenance). As needed, deliver dynamic inventory data and reporting for analysis. Teach and reinforce principals of accurate receiving practices based on product type, food safety, accurate load practices and cycle counting. Manage the accuracy and compliance of inventory policies and procedures, with a goal of consistent adherence, in support of internal and external audit requirements. Act as subject matter expert for inventory-related system enhancements and upgrades. Serve as point of contact for dashboard development. Oversee implementation once generated. Cycle Counting and Audits: Oversee and lead EOY inventory counts, ensure that other areas of SC team are familiar with process and goals. Oversee City Harvest's formal cycle counting program. Elements of the program include: Leading the cycle counting process and auditing the results. Analysis and resolution of inventory discrepancies discovered. Root cause analysis, problem resolution, retraining as necessary, and reporting of results. Support audits and inspections by all regulatory agencies (i.e. AIB, USDA, Feeding America) Lead special projects as appropriate. Maintain AIB standards and actively participate in audit preparation. Stay up to date on any internal or external trainings and best practices. Repacks and Receipting: Oversee inventory for City Harvest repacks. Ensure that all repacks have appropriate product types and quantities. Reconcile all repacks in a timely and accurate manner to ensure that repacked product does not stagnate at FRC. Receipt all City Harvest pounds to various food providers (Feeding America, Feed the children, Etc.) Job Specifications: Knowledge: Food Safety standards especially as related to fresh produce handling and supply chain logistics Ability to anticipate disruptions and develop multi-layered plans and contingencies as necessary Ability to work in a team environment and communicate necessary information to team members in a remote work setting and cross functional environment. Understanding of the emergency food network and food insecurity in NYC Timely follow up and excellent attention to detail Technical Skills: Directly-related experience in a food warehouse with different temperature zones- cooler, freezer, dry - is required Hands-on ERP and WMS experience, with a focus in inventory management Advanced analytics for demand forecasting, inventory planning, and cost control. Strong communication and organizational capability. Demonstrated, successful project management experience is a plus Proven team work and ability to work with different groups with competing interests Excellent skills in Excel, Word, and PowerPoint. Required Experience: 5-7 years relevant work experience, including fresh produce Experience handling difficult situations and producing agreeable results Detailed oriented, highly organized and enjoy coordinating activities Strong knowledge of concepts, practices and procedures related to Supply Chain Excellent time management skills with the ability to prioritize and make time-bound decisions The ideal candidate will be determined, outgoing, positive, articulate and diplomatic Education: Bachelor's Degree in General Business, Supply Chain, Logistics, with APICS certification strongly preferred or Associate's Degree with at least 5 years of directly-related experience is required. Working Conditions: Combination of office and warehouse environment, with time spent auditing and investigating inventory in all warehouse zones, including freezer. Working in powered equipment at different heights Ability to meet physical requirements and lifting over 30 lbs. The Inventory Controls Manager will work at our facility in Sunset Park, Brooklyn.
    $41k-47k yearly est. Auto-Apply 9d ago

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