Universal 1 Credit Union jobs - 33 jobs

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community, and financial well-being. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expect". At U1, Service Managers are responsible for Overseeing the delivery of a full range of services to members and ensuring that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities. Are responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals. SKILLS AND QUALIFICATIONS Education/Certification: High school graduate or equivalent. Additional college coursework in business or finance preferred. Required to attain and/or maintain NMLS certification. May be required to have a current notary Experience Required: A minimum of 2-5 years of progressive financial experience in a financial institution One (1) year of managerial experience OR three (3) years in a leadership role. One (1) year of call center experience, preferred. Knowledge/Skills/Abilities: Understanding of the Credit Union's field of membership. Thorough knowledge of Credit Union services and products. Understanding of related legal and regulatory requirements. Familiarity with service center functions, policies, and procedures. Excellent communication, interpersonal, and supervisory abilities. Organizational and analytical skills. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow; and, Strong project management skills.

Job Description Responsible for coordinating a wide range of compliance and audit activities to ensure adherence to state and federal regulations, safeguarding Credit Union assets and supporting the overall Risk & Compliance department. Assumes responsibility for the Credit Union's compliance with all applicable laws, rules and policies. Manages regulatory programs such as BSA, supports and/or conducts audits and exams, and provides backup coverage for compliance/risk team. Prepares and issues reports detailing conclusions and recommendations for improvement. Maintains strong working relationships with regulators, auditors, and internal stakeholders while ensuring the highest level of confidentiality and professionalism. ESSENTIAL FUNCTIONS AND BASIC DUTIES Compliance Manage and ensure compliance with the Bank Secrecy Act (BSA) program and related regulatory requirements. Monitor, implement, and ensure adherence to applicable federal and state financial regulations; analyze and report data as required. Disseminate compliance guidance, review disclosures, answer regulatory questions, and act as a subject matter expert. Assess risk potential of current procedures and assist in implementing controls that minimize loss exposure. Review and update compliance policies, procedures, forms, and disclosures; recommend or implement corrective actions as necessary. Assist with compliance training, fraud investigations, subpoenas, and examinations. Communicate policy/procedure changes to impacted departments, ensuring understanding and proper implementation. Internal Audit Develop and maintain the audit program and audit schedule, including necessary audit sample methodology and product control testing. Support and/or conduct regular audits, reviews, and testing for compliance with laws, regulations, agency, and U1 requirements. Support and/or perform audits across departments, including loan-level testing, account reviews, and verification of internal controls. Gather, research, verify, and document audit findings; prepare detailed audit reports outlining scope, results, conclusions, and recommendations. Develop and implement corrective action procedures where deficiencies are identified; monitor and report trends. Support and participate in third-party and external audit tracking, assisting departments as needed. Ensure audit program will withstand external scrutiny and coordinate with regulators and examiners. Risk & Compliance Department Support Provide departmental backup support across risk and compliance functions as needed. Assist with special projects, investigations, and emerging compliance/audit initiatives. Prepare monthly reporting on audit and compliance activities, including trend analysis and impact. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required. Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly. Is prepared to discuss scope of and results of audits with auditors and examiners. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. Assumes responsibility for related duties as required or assigned. Assists with or performs special investigations or audits as assigned. Stays informed of trends and developments in the compliance field. Continues professional development through various training opportunities. Performs related duties as needed. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: Bachelor's degree in related field preferred, or equivalent experience. Current BSA Compliance Specialist (BSACS) certification or equivalent or ability to acquire BSACS certification within 9 months of hire. Experience Required: Two or more years of related progressive experience in BSA, State and Federal regulatory compliance. Knowledge/Skills/Abilities: Solid analytical and problem-solving abilities. Ability to interact with other departments and personnel. Strong oral and written communication skills. Strong project management skills. Good public relations abilities. Able to work well independently. Well organized with strong attention to detail. Thorough knowledge of Credit Union operations, procedures, and functions. Understanding of Credit Union products and services. Ability to operate related computer applications.

The primary role of the Senior Security Specialist is to provide for the Safety and Security of all Personnel, Property and Members within the Wright‐Patt Credit Union Market and to perform any additional duties assigned by the Security & Emergency Response Manager. This position will be traveling to all Member Center locations in our Columbus market. Assist the Security & Emergency Response Manager with the following duties at his/her discretion: 1) Burglar Alarm and Fire Paneling System Oversight/Maintenance. (15%) 2) Key Control Auditing and TRAKA Box Installation Projects. (15%) 3) WPAFB Quarterly Unit Emergency Management and Self‐Assessment Reports. (10%) 4) Member Center Physical Security, Site Inspections and Risk Assessments. (10%) 5) Video Surveillance and CCTV Program Oversight/Maintenance. (10%) 6) Investigations of Criminal Misconduct and Emergency Preparedness Measures. (10%) 7) Assisting Law Enforcement with evidentiary requests. (10%) 8) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (10%) 9) Oversight and answering of the WPCU Emergency Notification Phone (24/7). (10%) Required Skills 1) An Associate's Degree in Law Enforcement, Criminal Justice or other related discipline preferred. 2) 3+ years of experience in Law Enforcement, Corporate Security, or another related field. 3) 3+ years of investigative experience, including interviewing techniques. 4) At least 3 years' experience in conducting physical security risk assessments. 5) 3+ years of experience in dealing with CCTV, Burglar and Fire Alarm Systems preferred. 6) Prior experience in crisis management and/or emergency response. 7) Be available for support during a crisis/incident (including after‐hours/weekends).

Job Description Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expect". POSITION PURPOSE Responsible for planning, directing, and overseeing the Credit Union's Lending Services. Support and lead member lending, business lending, merchant lending, mortgage products, share products and services, and ancillary insurance products. Ensure maximum profitability of lending activities that are also in the best interest of the member. Ensures the lending credit policies and procedures of the Credit Union best serve the Credit Union and its members. Prepares analysis and comprehensive reports for senior management. Provides technical, administrative, and strategic support for lending services and platforms to senior management and staff. Ensures that members are promptly and professionally served. Ensures that established policies, procedures, and state/federal regulations are followed. Assigns, directs, appraises, and effectively coaches staff. Stays abreast of all Credit Union policies and procedures. Functions as a member of the management team, is aligned with and promotes U1 values, provides leadership, and participates in establishing and implementing major goals and strategic objectives of the Credit Union, department's objectives, policies, and plans.

The Lending Compliance Advisor is responsible for supporting WPCU's Compliance program's daily activities to promote compliance with appropriate laws and regulations, including but not limited to TILA (Reg Z), RESPA (Reg X), SCRA, FCRA, MLA, ECOA, HMDA, UDAAP, and the S.A.F.E. Act. Provides periodic review and updates to all required lending- related compliance policies and procedures. Evaluates the effectiveness of credit union controls intended to mitigate lending compliance risk for assigned business units. Participates in business line projects and meetings to provide compliance support, manages lending-related compliance issues for assigned business units, and responds to compliance questions. Collaborates with Deposit Compliance Advisors to effectively provide compliance support to cross-functional business line functions. Collaborates with Director, Lending Compliance and team to address lending testing findings for assigned business units and to assist with regulatory change impacts, enterprise compliance projects, business unit process risk assessments, and other initiatives. 1) Manages relationships with assigned business units. Provides ongoing support and education to assigned business units regarding proactive self-identification of compliance risks and ongoing self-identification of compliance gaps or weaknesses in business unit processes. Provide support to the Director, Lending Compliance in scheduling and conducting meetings with business partners to address complex issues. (25%) 2) Assists with tracking statuses and providing ongoing updates to the lending compliance project and issues lists for the Lending Compliance Team. Assists with outstanding tasks, including but not limited to, enhancing WPCU's policies and procedures, Compliance-related training, root cause analysis and correction, lending compliance risk assessments, and the upkeep and updates to the overall Compliance Management System. (25%) 3) Reviews marketing and advertising materials, as well as social media posts and other compliance-related disclosures to ensure compliance with applicable state and federal laws, rules, and regulations. (15%) 4) Serves as subject matter expert for lending-related regulatory compliance laws, regulations, regulatory guidance, and industry best practices. Stays informed of general regulatory compliance and consumer protection requirements by reviewing industry publications, receiving compliance training, and networking with professional advisors, experts, and peers. Partner with Director, Lending Compliance to assist with analyzing new laws and regulations, developing industry and compliance trends, and emerging compliance risks, and provide recommended changes to policies, procedures, or business line controls. (10%) 5) Maintains periodic communication with Director, Lending Compliance for status updates of projects or compliance challenges with assigned business units. Submits periodic compliance reports to management, as needed; (10%) 6) Reviews assigned product and service disclosures and advertising materials for compliance with applicable rules. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%) 7) Review member complaints to monitor for lending compliance-related issues, as needed. Participates in the oversight of regulatory compliance audits and/or examinations. (5%) 8) Helps to develop, coordinate, and facilitate training programs, sessions, and seminars to educate business line partners about compliance requirements and procedures. Provides and/or assists with assigning Compliance training to managers and employees as needed. (5%) Required Skills The Lending Compliance Advisor has comprehensive knowledge of compliance laws and regulations, federal and state credit union regulations, industry practices and lending products. The following are also required or strongly preferred: 1) A Bachelor's Degree in a business or legal discipline, or equivalent experience 2) At least 8+ years' experience in a depository financial institution with at least 6+ years' experience in a lending compliance role. 3) Experience with using Microsoft Office to create spreadsheets, graphs, pivot tables, presentations, and Visio workflows a plus. 4) Ability to present complex information clearly and concisely to both large and small groups. 5) Ability to think ahead to provide ideas for continuous improvement opportunities. 6) Ability to work independently, with or without direct instruction. 7) Highly developed communications, analytical, and organizational skills. Ability to take decisive action. 8) Must be able to evaluate and solve problems from multiple perspectives. 9) Excellent written and verbal communication skills. 10) CRCM certification or equivalent is a plus.

Job Description At U1, our way of life is centered on being Trustworthy, Friendly, and Reliable (U1 Values)! Our community support, sponsorships, events, and charitable activities exist to strengthen and impact our region for the better. In our history, we've never lost sight of the credit union philosophy of People Helping People! We are honored to have the opportunity to continue making a difference in our community and the lives of our members and employees! The Accounting Specialist is responsible for performing a variety of accounting, financial, and electronic services as assigned. Handles the accurate and timely processing of accounting duties. Keeps records and accounts accurate and current following Generally Accepted Accounting Principles (GAAP). Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Conducts special projects as assigned. Is aligned with and promotes U1 values. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: One year of financial services experience is preferred. Previous accounting experience preferred. Knowledge/Skills/Abilities: Knowledge of basic accounting concepts and procedures including account reconciliation. Knowledge of related computer applications. Proficiency in Microsoft Office software. Able to use PC, calculator, and other basic business machines. Well organized and detail-oriented. Good math skills. Good attention to detail and accuracy. Excellent analytical, interpersonal, and communication skills. Cooperative and willing to assist others.

The Member Center Mortgage Loan Originator (MCLO) is responsible for helping members purchase homes and save money by refinancing existing mortgages through effectively building relationships with builders, real estate agents, member center staff, other centers of influence and promote the credit union mortgage capabilities throughout the credit union's footprint. 1) Originates first mortgage loans from members and non-members. Explains the credit union's mortgage programs and aids in the selection of mortgage products. Reviews loan conditions with borrowers and collects required documentation. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%) 2) Manages personal loan pipeline and communicates loan status to borrowers, and related parties such as real estate agents, builders, etc., and follows up appropriately with leads (within 24 hours) and applications. (25%) 3) Maintains effective working relationships with the Member Center partner employees to provide mortgage knowledge and generate application referrals. (20%) 4) Establishes and maintains relationship with area realtors, builders, other centers of influence such as financial advisors and creates relationships within the credit union with other departments (retirement solutions and member business services) to provide them with information regarding the credit union's first mortgage products and programs to increase origination volume. (10%) 5) Identifies opportunities and assists in introducing borrower to member center personnel to expand the relationship beyond the first mortgage loan. Also, complete all required compliance and annual training courses timely and within credit union guidelines. (5%) Required Skills The Member Center Mortgage Loan Originator possesses the following knowledge and skills: 1) A high school diploma or equivalent is required. 2) Minimum of two years previous experience originating first mortgage loans is preferred. 3) Strong ability to build effective relationships with member center staff, builders and real estate agents. 4) Strong communication skills, both verbal and written, including ability to share negative information in an effective, yet positive manner. 5) Demonstrated ability to quickly learn and utilize the necessary software to complete job functions, especially Credit Union's mortgage loan origination and processing systems, along with third party web sites. 6) Demonstrated ability to understand and analyze information regarding reviewing credit reports, automated underwriting decisions, property appraisals, title commitments, purchase agreements and other mortgage related documents, as well as prepare mortgage closing packages. 7) Demonstrated ability to learn and adhere to federal and state regulations/laws. 8) Demonstrated basic knowledge of Microsoft Office products. 9) Valid driver's license and ability to operate a motor vehicle. 10) NMLS registration to be Safe Act compliant.

This role will analyze, design, develop, implement, and maintain software solutions that support the Enterprise Data Warehouse and Business Intelligence needs of the Credit Union. The solutions may involve analysis and development across diverse development platforms, software, hardware, and tools. 1) Development (50%) a. Design and create appropriate database objects (tables, indexes, etc.) b. Develop T-SQL scripts, Stored Procedures, SSIS Packages, SQL Server Agent Jobs, etc. to support ETL functions. Incorporate data from multiple sources to provide a “single source of truth” for the Credit Union's data needs. c. Develop SSRS and/or Power BI reports on an ongoing or ad hoc basis. Work with business units and IT to understand requirements and develop reports to meet those needs. 2) Production Support (20%) a. Provide 24x7x365 support when required (including after-hours/weekends). b. Troubleshoot database-related defects/issues and provide consultation to IT teams. c. Assist developers and DBAs with database-related activities (e.g. setup/install of DBs). d. Aid in the monitoring and performance turning of databases, queries, and ETL extracts. e. Interface with 3 rd party vendors for technical support (as needed). f. Inform Daily IT Status call of any processing issues. 3) Project Engagement (20%) a. Actively work with the Project Management Office to meet data needs inherent in project delivery. b. Respond quickly and accurately with any project related requests for information from Project Managers and Business Analysts. c. Escalate issues appropriately and in a timely manner. 4) Documentation (10%) a. Document system design, processes, and procedures as appropriate. b. Maintain source code in WPCU provided repository. c. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills This position must have: 1) Bachelor's Degree in Information Technology, Computer Science, or a related field; an Associate's Degree in a computer related field and 7 years of IT experience will be considered. 2) Minimum of 5 years of experience using MS SQL Server databases in a Developer or DBA role in a medium-to-large organization. 3) Minimum of 2 years of hands-on experience using the Business Intelligence Developer Studio, including Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Integration Services (SSIS), and Microsoft SQL Server Reporting Services (SSRS). 4) Experience in the entire Database Lifecycle Management (DLM) including SQL source code control, schema compares, data compares, and SQL testing 5) Hands-on experience writing transaction SQL scripts and stored procedures for ETL needs 6) Experience with data management and data processing flowcharting techniques 7) Strong interpersonal skills and excellent communication skills (both written and verbal) 8) Ability to work independently with minimal supervision, as well as in a team environment.

The Manager, Enterprise Project Analysis is a strategic leadership role within the Enterprise Project Management Office (PMO), responsible for guiding and evolving the enterprise-wide requirements elicitation and analysis function. This role ensures the consistency, quality, and strategic alignment of business, stakeholder, regulatory, and technical requirements across all domains of the organization. As the leader of the Enterprise Project Analyst I and II team, the Manager sets and enforces standards for requirements documentation and analytical deliverables that support informed decision-making and project success. The Manager plays a critical role in translating complex business needs into actionable insights, enabling cross-functional teams to deliver solutions that meet organizational goals, compliance obligations, and stakeholder expectations. This role serves as a strategic partner to PMO leadership and collaborates closely with key business units including IT, Compliance, Legal, and executive stakeholders. The Manager fosters a culture of analytical excellence, continuous improvement, and enterprise alignment, ensuring that requirements practices are scalable, auditable, and responsive to evolving business priorities. 1) Leadership & Team Development: Lead, coach, and manage various levels of Enterprise Project Analyst staff. Conduct performance reviews, facilitate skill development planning, and lead team-building initiatives. Foster a culture of high performance by setting clear goals, providing continuous feedback, and empowering team members to take ownership of their work. Champion professional growth and role clarity to support career progression and retention. (30%) 2) Enterprise Requirements Management Oversight: Own the day-to-day leadership of the end-to-end enterprise requirements elicitation and analysis process. Audit and approve requirements deliverables across projects to ensure quality, traceability, and compliance with regulatory and organizational standards. Oversee the production of high-quality business, compliance, regulatory, technical, and stakeholder requirements artifacts that support strategic decision-making. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (25%) 3) Stakeholder Engagement & Facilitation Leadership: Design and lead stakeholder engagement strategies to support effective requirements elicitation and validation. Facilitate workshops, interviews, and working sessions to ensure stakeholder needs are accurately captured and reflected in project deliverables. Build strong relationships across business units to promote collaboration and shared ownership. (15%) 4) Strategic Alignment Leadership: Partner with PMO leadership, executives, and cross-functional teams to ensure requirements and analysis deliverables align with enterprise strategic objectives, member-centric outcomes, and compliance obligations. Act as a strategic advisor in translating business needs into actionable project requirements. (15%) 5) Reporting and Insight Leadership: Provide portfolio-level reporting and insights to executives and senior leaders using tools such as Planview, Jira, Power BI, and ServiceNow. Leverage data to identify trends, risks, and opportunities, and support strategic planning and prioritization across the enterprise. (10%) 6) Agile and Hybrid Leadership Integration: Promote by leadership Agile-aligned project practices where appropriate and ensure Enterprise Project Analysts are equipped to support both Agile and Waterfall project methodologies. Advocate for flexible, scalable approaches to requirements management that align with project delivery models and stakeholder needs. (5%) Required Skills 1) Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field or relevant demonstrated industry certifications and experience are required. Advanced degrees are a plus. 2) Minimum of 7 years of progressive experience in enterprise analysis, business analysis, or project management, including at least 2 years in a leadership or supervisory role within a PMO or similar environment. 3) A Project Management Professional (PMP) or PMI Professional in Business Analysis (PMI-PBA) certification is strongly preferred; a Certified Business Analysis Professional (CBAP) or equivalent certification is considered a plus. A plan to obtain certification if selected is required. 4) Demonstrate expertise in PMI's PMBOK Guide and Requirements Management Practice Guide, with familiarity in IIBA's BABOK Guide and Agile frameworks. 5) Experience supporting both Agile and Waterfall project delivery models is required, with the ability to adapt requirements practices to fit the methodology. 6) Proficiency in enterprise project and requirements management tools such as Planview, Jira, Confluence, ServiceNow, and Power BI is expected, along with strong skills in Microsoft Office Suite and process mapping tools like Visio or Lucidchart. 7) The Manager must have a proven ability to lead and develop high-performing teams, with exceptional communication, facilitation, and stakeholder engagement skills. 8) Strong analytical and strategic thinking skills are required, with the ability to translate complex business needs into actionable requirements and align project deliverables with enterprise strategy, compliance obligations, and member-centric outcomes. 9) The Manager should demonstrate experience partnering with Change Management teams to support organizational readiness, stakeholder adoption, and communication strategies that align with project requirements and enterprise transformation goals. 10) Experience applying user experience (UX) principles to requirements development and stakeholder engagement is preferred, with the ability to advocate for intuitive, member-centric solutions that enhance usability and satisfaction.

The Senior Financial Advisor (SFA) is responsible for helping member-owners meet their financial goals, primarily through the sale of non-depository investment and insurance products. This includes retirement planning, investment planning, college planning, estate planning and insurance needs. The SFA has general responsibility for developing and executing a business plan to grow their market and their team. The SFA also identifies member-owner needs and provides solutions in order to deliver an ever increasing level of service and economic value to member-owners. Meets with member-owners to assess financial needs and develop sound recommendations for action through non-depository investments, insurance and/or credit union products. Sells investment and insurance products to member-owners. Services investment and insurance accounts, including periodic review with the member and reassessing whether progress towards their financial goals are being achieved. Develops and executes business plans for increasing sales and service levels, including marketing themselves and generating a portion of their own leads. Conducts regular training of member center partner-employees on investment and insurance products. Conducts educational seminars related to financial planning topics. Coaching and developing the Financial Advisor assigned to the territory. This includes support in member center training, Investment Product training and specific investment recommendations. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills The Senior Financial Advisor possesses the following knowledge and skills: A high school diploma or equivalent is required. FINRA Series 7 securities license required at hire and FINRA Series 65 or 66 securities license required within 3 months of employment. Life, health, variable products insurance licenses in all states in which doing business required within 3 months of employment. Demonstrated ability to learn and comprehend sophisticated financial planning concepts. Demonstrated ability to learn and adhere to federal and state regulations/laws as they pertain to investment and/or insurance. Demonstrated ability to effectively sell financial services products. Demonstrated ability to learn and utilize the necessary software to complete job functions Minimum of three years previous experience as a Financial Advisor or similar work experience is required. Must be familiar with Microsoft Office products. Demonstrated the ability to coach and develop a Financial Advisor that is working on the team in the territory.

The Relationship Manager II (“RM2”) is responsible for creating and servicing productive relationships with business owners resulting in active participation in the services of the credit union, specifically to include business loans and deposits, and other related business services. Works with member-owned businesses and business prospects throughout the communities that the credit union serves to provide new business loans, deposits, and related products and services resulting in the achievement of established annual goals. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%) Analyzes and prepares documentation related to new business requests. Coordinates with internal credit union partners (support coordinators, underwriters, and treasury specialist) and external partners (title companies, attorneys, brokers/realtors) to efficiently book new business requests. (20%) Manages and services an existing portfolio of business member relationships to include conducting annual reviews, processing annual renewals, responding to a variety of business member requests, and assessing ongoing credit quality. (15%) Provides member business services support and training to a group of assigned member centers to include making regular visits to the member centers, attending member center staff meetings as requested, and promptly responding and providing follow up to loan referrals. (10%) Identifies opportunities and assists in the cross-selling of other credit union products and services to member-owners/businesses and prospects. Facilitates introduction of member or prospect to the related credit union partner. (5%) Actively participates or volunteers on community events/organizations. (5%) Completes various administrative tasks as identified related to reports, training, and reviews in a timely manner. (5%) Required Skills The RM2 possesses the following knowledge and skills: A Bachelor's degree in Finance, Accounting or Business related field preferred. Minimum of 5 years of experience in a Business Lending (involving “relationship selling” and “cold calling”) environment; or a minimum of 5 years' experience as a credit analyst and/or portfolio manager. At least 7 years of successful relationship building experience and a track record of effectively selling products in financial services setting, Demonstrated ability to build effective relationships with business owners and key executives. Strong communication skills, both verbal and written, including ability to share negative information in a positive manner. Demonstrated ability to understand and analyze information in order to review credit packages, including working knowledge of income statements, balance sheets and other corporate documents. Proven ability to learn complex or sophisticated concepts and apply them appropriately is required. Demonstrated ability to learn and utilize the necessary software to complete job functions. Understanding the Credit Union movement, the “WPCU difference”, as well as knowledge of WPCU products and services and the ability to understand and effectively communicate these differences is preferred. Valid driver's license and ability to operate a motor vehicle.

The Senior Business Services System Administrator is responsible for optimizing the commercial loan operations CRM platform including release deployment, development of efficient workflows, and managing custom integrations. The Senior Administrator leads enterprise administration of the platform and implements technology enhancements designed to improve partner performance in accordance with quality assurance and testing standards. Application Development (50%) Leads all phases of the software development life cycle including functional analysis, development, prototyping, testing, deployment, and support. Develop and implement customization of the Salesforce platform using Apex, VisualForce, LWC and/or Aura components. Design, configure, and develop custom objects, triggers, and automation. Comprehension of Delegated Admin capabilities, nCino Community, Salesforce Community, nCino API, Salesforce API, Lightning Experience and Lightning Console. Understanding of SOQL & SOSL language. Project and Vendor Management (30%) Execute projects in the order of priority and within established timeframes as determined by MBS management. Install upgrades and new releases with support of nCino personnel and other Member Business Services partners, as necessary to ensure the platform reflects the most up to date operational and security features. Act as the technical contact for WPCU IT. Serve as the project leader or coordinator, including but not limited to, creation and execution of an actionable project plan with the Project Management Office (PMO). Provide the Vendor Management team with accurate and timely information during their periodic review of 3rd party providers for areas assigned. Policy/Procedure Adherence (10%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Create and maintain appropriate Software Development Life Cycle procedures which may include training of business units in proper usage. Closely follow company policies for Change Control and Security. Strategy (10%) Drive strategic value through custom solutions for specific business requirements. Responsible for maintaining the overall org health of the nCino Salesforce environment. Evaluate, recommend, and select 3rd party components to support a more efficient and productive development life cycle. Critical Results nCino is always functionally operational, but down for no less than 24 hours. Reports are delivered within department expectations. System issues are handled quickly, with material issues being escalated to management as appropriate. Adherence to departmental procedures is tracked and reported. Member-owners receive a consistently superior level of service and attention from the credit union. Required Skills Specialized or Technical Knowledge and Skills : 1) A Bachelor's Degree in Information Technology, Computer Science, Business related area, or at least 5 years relevant work experience in such fields. 2) Salesforce Certified Admin 201 & Salesforce Platform Developer 1 preferred. 3) 6+ years of application development experience required. Experience in nCino Salesforce or demonstrated working knowledge CRM platform. 4) 2+ years' experience with Financial Services products and services is required. Commercial banking experience preferred. 5) Demonstrated knowledge of standard objects, validations, workflows, process builder, reports, and dashboards. 6) Experience in configuring UIs, routes, rules engine, etc. as well as 3rd party integrations. 7) Demonstrated excellent written and oral communication skills. 8) Proven ability to effectively communicate technical information to non‐technical staff and vice versa. 9) Strong time management skills in technical environments and project management.

The Director, Technology Delivery - Digital & Member Experience is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the Digital and Member experience for the credit union. It includes online web, mobile, and digital experiences for the credit union's consumer and small business members across all products (deposit, lending, wealth/investment, etc). This role oversees the overall delivery of digital solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office and with business owners responsible for digital experiences to identify needs, translate them into technology solutions, and ensure effective execution. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Digital and Member Experience delivery. 1) Technology Delivery and Execution - Lead organization responsible for end-to-end delivery of digital technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversee teams responsible for digital and member experience applications and align roadmaps with 3 rd party applications. Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serve as a partner to the business units who drive digital and member experiences to develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translate business requirements into scalable, secure, and compliant technology solutions. Ensure solutions are aligned with enterprise architecture and governance standards. (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance of digital applications and ensuring solutions remain upgraded to supported versions. Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production. Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. Drive vendors in continuous improvement and stability efforts. (20%) 4) Leadership and Management - Serve as a trusted advisor to executive leadership on digital technology assets and solutions. Assign, prioritize, track, and review progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Manage vendor relationships related to digital services, and ensure vendor compliance with regulatory, contractual, and service level agreements. (10%) 5) IT Risk and Control Management - Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams. Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union's application system within their scope. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) Required Skills This position is skilled and knowledgeable at managing and operating digital applications in a complex, multi-system / multi-vendor computing environment, and leverages new and existing technology in support of business and IT objectives. Therefore, the following qualifications are required: 1) A Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field. 2) A minimum of three (3) years of IT experience managing scalable digital application development and/or application support teams. 3) Prior supervisory or leadership experience. 4) Experience in a financial institution is preferred. 5) A proven ability to implement innovative technology solutions that address business needs. 6) Practical experience working with contract programming and other 3 rd party professional services vendors, including the creation of Statements of Work (SOWs) and negotiation of labor rates for services. 7) Demonstrated skills with: a) Application development software and tools b) Internet/Web development technologies and frameworks, including web services. c) Installation and support of 3 rd party packaged software or hosted/cloud-based applications. d) Relational Database Management Systems, including MS SQL Server. e) Working in both Agile and Waterfall delivery environments.

The Financial Coach I delivers extraordinary service while encouraging members and non-members to choose the Credit Union as their primary financial services provider by proactively building member relationships to help meet their financial needs. This role will be supporting our Norwood, Greenhills, and occasionally, with notice, South Dayton Member Centers Consultatively interact with members to help meet their spoken and unspoken financial needs, proactively recommend Credit Union products and services, and accurately address members' service needs. Educate members on ease of use and convenience services, including PTM technology where applicable, to encourage increased use of the cooperative while building and increasing member engagement. (40%) Accurately process new accounts and loan requests for new and existing members and perform maintenance on members' accounts as requested. (Do it right the first time). Proactively and efficiently, close and disburse approved loans originated in the Member Center Network and/or through alternative delivery channels. (30%) Ask open-ended questions to uncover additional opportunities to save members money and/or time by reviewing accounts and reports, as well as making outbound calls to increase member engagement. (10%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%) Proactively identify qualified referrals for members that will save members time, money and provide peace of mind. Referrals are primarily to our Mortgage Lending, Member Business Services and Retirement Solutions teams. (5%) Assist members with questions regarding WPCU products and services as well as resolve members' complaints. (5%) Perform miscellaneous duties such as end of day activities, creating requested reports, filing, answering phones, maintaining supplies, operating a cash drawer, etc. (5%) Required Skills Must have a high school diploma or equivalent or ten (10) years equivalent work experience. Some post-secondary education is preferred. Must be able to learn and apply a variety of software applications. Prior experience in a financial environment with management knowledge is preferred

At U1, our way of life is centered on being Trustworthy, Friendly, and Reliable (U1 Values)! Our community support, sponsorships, events, and charitable activities exist to strengthen and impact our region for the better. In our history, we've never lost sight of the credit union philosophy of People Helping People! We are honored to have the opportunity to continue making a difference in our community and the lives of our members and employees! The Accounting Specialist is responsible for performing a variety of accounting, financial, and electronic services as assigned. Handles the accurate and timely processing of accounting duties. Keeps records and accounts accurate and current following Generally Accepted Accounting Principles (GAAP). Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Conducts special projects as assigned. Is aligned with and promotes U1 values. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: One year of financial services experience is preferred. Previous accounting experience preferred. Knowledge/Skills/Abilities: Knowledge of basic accounting concepts and procedures including account reconciliation. Knowledge of related computer applications. Proficiency in Microsoft Office software. Able to use PC, calculator, and other basic business machines. Well organized and detail-oriented. Good math skills. Good attention to detail and accuracy. Excellent analytical, interpersonal, and communication skills. Cooperative and willing to assist others.

The Director, Technology Delivery - Data & Enterprise Platforms is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable platforms horizontally supporting all application domains and business units. It includes critical platforms supporting cross-functional areas like data & analytics, document management, API gateway, remote process automation, and data transfer. This role oversees the overall delivery of data and enterprise solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office to support the evolution of the credit union's overall data roadmap as well as cross-functionally to support initiatives requiring enterprise solutions. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Data and Enterprise Platform delivery. 1) Technology Delivery and Execution - Lead organization responsible for end-to-end delivery of data and enterprise platforms from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversee teams responsible for applications in scope and align roadmaps with 3 rd party applications. Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serve as a partner to the business units who drive data roadmaps as well as cross-functionally support initiatives requiring horizontal services in alignment with credit union strategies and priorities. Translate business requirements into scalable, secure, and compliant technology solutions. Ensure solutions are aligned with enterprise architecture and governance standards. Drives reusability and horizontal services where applicable to ensure the best use of technology across the credit union (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance applications and ensuring solutions remain upgraded to supported versions. Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production. Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. Drive vendors in continuous improvement and stability efforts. (20%) 4) Leadership and Management - Serve as a trusted advisor to executive leadership on data and enterprise platform technology assets and solutions. Assign, prioritize, track, and review progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Manage vendor relationships and ensure vendor compliance with regulatory, contractual, and service level agreements. (10%) 5) IT Risk and Control Management - Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams. Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union's application system within their scope. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) Required Skills This position is skilled and knowledgeable at managing and operating data and enterprise applications in a complex, multi-system/multi-vendor computing environment, and leverages new and existing technology in support of business and IT objectives. Therefore, the following qualifications are required: 1) A Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field. 2) A minimum of three (3) years of IT experience managing scalable data and enterprise application development and/or application support teams. 3) Prior supervisory or leadership experience. 4) Experience in a financial institution is preferred. 5) A proven ability to implement innovative technology solutions that address business needs. 6) Practical experience working with contract programming and other 3 rd party professional services vendors, including the creation of Statements of Work (SOWs) and negotiation of labor rates for services. 7) Demonstrated skills with: a) Enterprise Data Platforms (e.g. Snowflake, Microsoft Data Fabric, Databricks) b) Data Tooling and scripting (e.g. Informatica, Python, etc) c) Application development software and tools d) Enterprise API development e) Installation and support of 3 rd party packaged software or hosted/cloud-based applications. f) Working in both Agile and Waterfall delivery environments.

Responsible for coordinating a wide range of compliance and audit activities to ensure adherence to state and federal regulations, safeguarding Credit Union assets and supporting the overall Risk & Compliance department. Assumes responsibility for the Credit Union's compliance with all applicable laws, rules and policies. Manages regulatory programs such as BSA, supports and/or conducts audits and exams, and provides backup coverage for compliance/risk team. Prepares and issues reports detailing conclusions and recommendations for improvement. Maintains strong working relationships with regulators, auditors, and internal stakeholders while ensuring the highest level of confidentiality and professionalism. ESSENTIAL FUNCTIONS AND BASIC DUTIES Compliance Manage and ensure compliance with the Bank Secrecy Act (BSA) program and related regulatory requirements. Monitor, implement, and ensure adherence to applicable federal and state financial regulations; analyze and report data as required. Disseminate compliance guidance, review disclosures, answer regulatory questions, and act as a subject matter expert. Assess risk potential of current procedures and assist in implementing controls that minimize loss exposure. Review and update compliance policies, procedures, forms, and disclosures; recommend or implement corrective actions as necessary. Assist with compliance training, fraud investigations, subpoenas, and examinations. Communicate policy/procedure changes to impacted departments, ensuring understanding and proper implementation. Internal Audit Develop and maintain the audit program and audit schedule, including necessary audit sample methodology and product control testing. Support and/or conduct regular audits, reviews, and testing for compliance with laws, regulations, agency, and U1 requirements. Support and/or perform audits across departments, including loan-level testing, account reviews, and verification of internal controls. Gather, research, verify, and document audit findings; prepare detailed audit reports outlining scope, results, conclusions, and recommendations. Develop and implement corrective action procedures where deficiencies are identified; monitor and report trends. Support and participate in third-party and external audit tracking, assisting departments as needed. Ensure audit program will withstand external scrutiny and coordinate with regulators and examiners. Risk & Compliance Department Support Provide departmental backup support across risk and compliance functions as needed. Assist with special projects, investigations, and emerging compliance/audit initiatives. Prepare monthly reporting on audit and compliance activities, including trend analysis and impact. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required. Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly. Is prepared to discuss scope of and results of audits with auditors and examiners. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. Assumes responsibility for related duties as required or assigned. Assists with or performs special investigations or audits as assigned. Stays informed of trends and developments in the compliance field. Continues professional development through various training opportunities. Performs related duties as needed. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: Bachelor's degree in related field preferred, or equivalent experience. Current BSA Compliance Specialist (BSACS) certification or equivalent or ability to acquire BSACS certification within 9 months of hire. Experience Required: Two or more years of related progressive experience in BSA, State and Federal regulatory compliance. Knowledge/Skills/Abilities: Solid analytical and problem-solving abilities. Ability to interact with other departments and personnel. Strong oral and written communication skills. Strong project management skills. Good public relations abilities. Able to work well independently. Well organized with strong attention to detail. Thorough knowledge of Credit Union operations, procedures, and functions. Understanding of Credit Union products and services. Ability to operate related computer applications.

The Credit Manager is responsible for coordinating all commercial loan and deposit activity in accordance to WPCU policies and procedures, while adhering to state and federal regulations. Manage the day-to-day activities of the Member Business Support Coordinators, Small Business Analysts, Treasury Specialists and Credit Analysts. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (45%) Review and approve credit analyses and assign risk grades. Perform analyses on complex credit request. Provide training and guidance to all departments. Oversight and management related to Small Business loan applications. Oversight and management related to Treasury activities.. Manage ACH exposure. Analyze and underwrite credits as needed. (10%) Assist Member Business Services VP in executing Business Tactics. (10%) Assist Relationship Managers as needed (10%) Facilitator between credit analysts and loan officers. Enforce credit policy. Discusses loan structure with loan officer to minimize risk. Prepare and develop various reports as required by management to assist in the overall management of MBS's. (5%) Develop written policy documentation. (5%) Initiate process improvement and quality reviews to simplify and improve productivity. (5%) Assist Member Business Services VP in satisfying regulatory requirements as provided by state and federal authorities. (5%) Assist Member Business Services VP in ensuring that WPCU adheres to the policies and procedures approved by our board of directors. (5%) Required Skills The Credit Manager possesses the following knowledge and skills: A Bachelor's degree in Finance, Accounting or Business-related field and/or a minimum of 10 years of experience as a credit analyst and/or portfolio manager. Previous experience leading a team in a project management, supervisory or team leads Capacity. Proven ability to learn complex or sophisticated concepts and apply the appropriately is required. Understanding the Credit Union movement, the “WPCU difference”, as well as knowledge of WPCU products and services and the ability to understand and effectively communicate these differences is preferred. Demonstrated ability to learn and utilize the necessary software to complete job functions. Working knowledge of income statements, balance sheet and other corporate financial documents is required. Working knowledge of SBA lending programs including SBA 7(a), SBA 504, and SBA Express.

Supporting our Northern Member Centers in Huber Heights (2 locations) and Northwest Dayton. The Senior Financial Advisor (SFA) is responsible for helping member-owners meet their financial goals, primarily through the sale of non-depository investment and insurance products. This includes retirement planning, investment planning, college planning, estate planning and insurance needs. The SFA has general responsibility for developing and executing a business plan to grow their market and their team. The SFA also identifies member-owner needs and provides solutions in order to deliver an ever increasing level of service and economic value to member-owners. Meets with member-owners to assess financial needs and develop sound recommendations for action through non-depository investments, insurance and/or credit union products. Sells investment and insurance products to member-owners. Services investment and insurance accounts, including periodic review with the member and reassessing whether progress towards their financial goals are being achieved. Develops and executes business plans for increasing sales and service levels, including marketing themselves and generating a portion of their own leads. Conducts regular training of member center partner-employees on investment and insurance products. Conducts educational seminars related to financial planning topics. Coaching and developing the Financial Advisor assigned to the territory. This includes support in member center training, Investment Product training and specific investment recommendations. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills The Senior Financial Advisor possesses the following knowledge and skills: A high school diploma or equivalent is required. FINRA Series 7 securities license required at hire and FINRA Series 65 or 66 securities license required within 3 months of employment. Life, health, variable products insurance licenses in all states in which doing business required within 3 months of employment. Demonstrated ability to learn and comprehend sophisticated financial planning concepts. Demonstrated ability to learn and adhere to federal and state regulations/laws as they pertain to investment and/or insurance. Demonstrated ability to effectively sell financial services products. Demonstrated ability to learn and utilize the necessary software to complete job functions Minimum of three years previous experience as a Financial Advisor or similar work experience is required. Must be familiar with Microsoft Office products. Demonstrated the ability to coach and develop a Financial Advisor that is working on the team in the territory.