Universal 1 Credit Union jobs

Job Description Responsible for coordinating a wide range of compliance and audit activities to ensure adherence to state and federal regulations, safeguarding Credit Union assets and supporting the overall Risk & Compliance department. Assumes responsibility for the Credit Union's compliance with all applicable laws, rules and policies. Manages regulatory programs such as BSA, supports and/or conducts audits and exams, and provides backup coverage for compliance/risk team. Prepares and issues reports detailing conclusions and recommendations for improvement. Maintains strong working relationships with regulators, auditors, and internal stakeholders while ensuring the highest level of confidentiality and professionalism. ESSENTIAL FUNCTIONS AND BASIC DUTIES Compliance Manage and ensure compliance with the Bank Secrecy Act (BSA) program and related regulatory requirements. Monitor, implement, and ensure adherence to applicable federal and state financial regulations; analyze and report data as required. Disseminate compliance guidance, review disclosures, answer regulatory questions, and act as a subject matter expert. Assess risk potential of current procedures and assist in implementing controls that minimize loss exposure. Review and update compliance policies, procedures, forms, and disclosures; recommend or implement corrective actions as necessary. Assist with compliance training, fraud investigations, subpoenas, and examinations. Communicate policy/procedure changes to impacted departments, ensuring understanding and proper implementation. Internal Audit Develop and maintain the audit program and audit schedule, including necessary audit sample methodology and product control testing. Support and/or conduct regular audits, reviews, and testing for compliance with laws, regulations, agency, and U1 requirements. Support and/or perform audits across departments, including loan-level testing, account reviews, and verification of internal controls. Gather, research, verify, and document audit findings; prepare detailed audit reports outlining scope, results, conclusions, and recommendations. Develop and implement corrective action procedures where deficiencies are identified; monitor and report trends. Support and participate in third-party and external audit tracking, assisting departments as needed. Ensure audit program will withstand external scrutiny and coordinate with regulators and examiners. Risk & Compliance Department Support Provide departmental backup support across risk and compliance functions as needed. Assist with special projects, investigations, and emerging compliance/audit initiatives. Prepare monthly reporting on audit and compliance activities, including trend analysis and impact. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required. Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly. Is prepared to discuss scope of and results of audits with auditors and examiners. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. Assumes responsibility for related duties as required or assigned. Assists with or performs special investigations or audits as assigned. Stays informed of trends and developments in the compliance field. Continues professional development through various training opportunities. Performs related duties as needed. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: Bachelor's degree in related field preferred, or equivalent experience. Current BSA Compliance Specialist (BSACS) certification or equivalent or ability to acquire BSACS certification within 9 months of hire. Experience Required: Two or more years of related progressive experience in BSA, State and Federal regulatory compliance. Knowledge/Skills/Abilities: Solid analytical and problem-solving abilities. Ability to interact with other departments and personnel. Strong oral and written communication skills. Strong project management skills. Good public relations abilities. Able to work well independently. Well organized with strong attention to detail. Thorough knowledge of Credit Union operations, procedures, and functions. Understanding of Credit Union products and services. Ability to operate related computer applications.

Job Description Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable. U1 Purpose: Working together on your journey to financial empowerment. U1 Mission: Where U Come 1st! U1 Vision: Beyond What You Expect POSITION PURPOSE Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: 1 year of customer service experience is required. 6 months of cash handling is preferred. Financial institution experience is preferred. Knowledge/Skills/Abilities: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment. Solid math and cash-handling abilities.

The Senior Business Services System Administrator is responsible for optimizing the commercial loan operations CRM platform including release deployment, development of efficient workflows, and managing custom integrations. The Senior Administrator leads enterprise administration of the platform and implements technology enhancements designed to improve partner performance in accordance with quality assurance and testing standards. Application Development (50%) Leads all phases of the software development life cycle including functional analysis, development, prototyping, testing, deployment, and support. Develop and implement customization of the Salesforce platform using Apex, VisualForce, LWC and/or Aura components. Design, configure, and develop custom objects, triggers, and automation. Comprehension of Delegated Admin capabilities, nCino Community, Salesforce Community, nCino API, Salesforce API, Lightning Experience and Lightning Console. Understanding of SOQL & SOSL language. Project and Vendor Management (30%) Execute projects in the order of priority and within established timeframes as determined by MBS management. Install upgrades and new releases with support of nCino personnel and other Member Business Services partners, as necessary to ensure the platform reflects the most up to date operational and security features. Act as the technical contact for WPCU IT. Serve as the project leader or coordinator, including but not limited to, creation and execution of an actionable project plan with the Project Management Office (PMO). Provide the Vendor Management team with accurate and timely information during their periodic review of 3rd party providers for areas assigned. Policy/Procedure Adherence (10%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Create and maintain appropriate Software Development Life Cycle procedures which may include training of business units in proper usage. Closely follow company policies for Change Control and Security. Strategy (10%) Drive strategic value through custom solutions for specific business requirements. Responsible for maintaining the overall org health of the nCino Salesforce environment. Evaluate, recommend, and select 3rd party components to support a more efficient and productive development life cycle. Critical Results nCino is always functionally operational, but down for no less than 24 hours. Reports are delivered within department expectations. System issues are handled quickly, with material issues being escalated to management as appropriate. Adherence to departmental procedures is tracked and reported. Member-owners receive a consistently superior level of service and attention from the credit union. Required Skills A. Specialized or Technical Knowledge and Skills : 1) A Bachelor's Degree in Information Technology, Computer Science, Business related area, or at least 5 years relevant work experience in such fields. 2) Salesforce Certified Admin 201 & Salesforce Platform Developer 1 preferred. 3) 6+ years of application development experience required. Experience in nCino Salesforce or demonstrated working knowledge CRM platform. 4) 2+ years' experience with Financial Services products and services is required. Commercial banking experience preferred. 5) Demonstrated knowledge of standard objects, validations, workflows, process builder, reports, and dashboards. 6) Experience in configuring UIs, routes, rules engine, etc. as well as 3rd party integrations. 7) Demonstrated excellent written and oral communication skills. 8) Proven ability to effectively communicate technical information to non‐technical staff and vice versa. 9) Strong time management skills in technical environments and project management. B. Behavioral Competencies : Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position. 1) Core Competencies : Core competencies are consistent for all positions across the organization and are aligned with WPCU's core values. a) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members. b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad. 2) Job Specific Competencies : The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position: a) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. b) Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. c) Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. d) Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. e) Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

The Fair Lending Compliance Advisor is responsible for developing, implementing, and maintaining WPCU's Fair Lending Compliance Program's daily activities in partnership with the Director, Lending Compliance. Leads periodic reviews and enhancements to all required fair lending-related compliance policies and procedures. Leads reviews of the effectiveness of credit union controls intended to mitigate all fair lending compliance risks, including but not limited to credit decisioning, pricing practices, and UDAAP. Provides regular reporting to the Director, Lending Compliance, on potential challenges, opportunities for enhancement of the Program, and business unit controls and procedures. Engages directly with business unit leadership to understand their needs and to collaborate on implementation and maintenance of fair lending controls, policies, and procedures. Provides ongoing development and monitoring of reports designed to proactively identify potential types of discriminatory practices, including overt discrimination, disparate impact, and/or disparate treatment. Performs fair lending testing, and partners with business units to implement necessary program changes and enhancements. Develops and enhances ongoing fair lending training for WPCU. Develops, implements, and maintains WPCU's Fair Lending Compliance Program, which is designed to incorporate fair lending testing and monitoring efforts to promote compliance with ECOA, FHA, HMDA, UDAAP, and other applicable fair lending-related guidance. Provides insight and recommendations for key risk indicators (KRIs) for proactive measurement of fair lending risk. Conducts fair lending testing and monitoring to identify fair lending risks in business processes. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (30%) Engages with business units regularly to assess adequacy of fair lending controls and first-line monitoring efforts. Collaborates with business units and leadership to provide consistent and accurate guidance and assistance for continuous improvement of the business units' fair lending monitoring and controls. Provides continuous support to business units with all matters relating to fair lending, including root cause analysis and implementation of any necessary corrective actions. (25%) Assists with ongoing support and education to business units regarding emerging fair lending risks and regulatory guidance and/or changes impacting WPCU, proactive self-identification of fair lending compliance risks and ongoing self-identification of fair lending compliance gaps or weaknesses in business unit processes. (15%) Provides oversight and periodic updates to WPCU's fair lending-related training. (10%) Provides fair lending and other reports to management, as needed. (10%) Assists with monitoring WPCU's Fair Lending Compliance-related customer complaints in order to monitor for resolution and track for fair lending or other Compliance-related risks. (5%) Assists with regulatory compliance audits and/or examinations, and risk assessments as needed. This includes but is not limited to, gathering necessary documents, organizing materials for providing to examiners, reviewing materials for appropriateness, and tracking the lending compliance area's progress on providing materials. (5%) Required Skills The Fair Lending Compliance Advisor has comprehensive and proficient knowledge of compliance laws and regulations, federal and state credit union regulations, industry practices, and banking products relevant to fair lending compliance principles, including but not limited to requirements under the ECOA, FHA, HMDA and UDAAP. The following are also preferred: A Bachelor's Degree in a business or legal discipline, or equivalent experience. At least 8+ years' experience in a depository financial institution with at least 6+ years' experience in a fair lending compliance or fair lending audit role. Experience with using Microsoft Office to create spreadsheets, graphs, pivot tables, presentations, and Visio workflows a plus. Experience with data mining, report creation, data integrity, data aggregation and/or statistical analysis a strong plus. Ability to present complex information clearly and concisely to both large and small groups. Ability to think ahead to provide ideas for continuous improvement opportunities. Ability to work independently, with or without direct instruction. Highly developed communications, analytical, and organizational skills. Ability to take decisive action. Must be able to evaluate and solve problems from multiple perspectives. Excellent written and verbal communication skills. CRCM certification or equivalent is a plus.

CoverPoint Insurance Solutions is hiring a Personal Lines Insurance Advisor! The Personal Lines Insurance Advisor will suggest insurance coverages and needs in a consultative sales process, selling, and renewing personal lines insurance business. Prospect, develop, propose, and bind new business. (50%) Oversee renewal process of existing customers. (25%) Seek and foster relationships with customer-facing members of the WPCU organization. (15%) Maintain partnerships with insurance company representatives and underwriters. (5%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk are mitigated. (5%) Required Skills A high school diploma or general education degree (GED) is required or ten (10) years equivalent work experience. Advanced degree and/or insurance industry designations or certifications are a plus. Ohio Agent Major Lines license required or the ability to obtain within 45 days of employment. At least 2 years' experience in a sales environment. Entrepreneurial spirit with the desire to network and prospect. Prior insurance sales experience a plus.

The Director, Strategy & Innovation will play a critical role in shaping and advancing the organization's long-term direction. Reporting to the Chief Strategy Officer (CSO), this leader will drive strategic planning, foster a culture of innovation, and translate high-level priorities into actionable initiatives. They will act as a strategic advisor to senior and business leaders, identifying growth opportunities, incubating new ideas, and ensuring the organization remains competitive and committed to long-term priorities. This position is ideal for a forward-thinking leader who thrives at the intersection of strategy, execution, and innovation. 1) Strategic Planning and Execution: Lead quarterly, annual, and long-term planning aligned with enterprise and business function priorities and ensure progress tracking. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (35%) 2) Product Strategy: Lead product managers, ensuring products are aligned with members' needs, strategically positioned, competitive, simple, and differentiated. Oversee product roadmaps, performance tracking, pricing strategies, and innovation initiatives to drive growth, member engagement, and long-term profitability. (20%) 3) Advisory and Collaboration: Act as trusted advisor to senior leadership and business unit leaders by translating strategic priorities into actionable initiatives. Facilitate alignment across business units to accelerate decision-making. Build strong partnerships across all Corporate Functions (e.g., Finance, Compliance, IT, HR, Marketing, etc.) to integrate strategy into daily execution. (20%) 4) Innovation Leadership: Drive the Credit Union's innovation agenda by identifying emerging opportunities, technologies, and business models that provide the maximum member value. Establish frameworks to evaluate, test, and scale new ideas - from concept through pilot and enterprise rollout. Collaborates across business units and corporate functions to foster a culture of experimentation, and track ROI on innovation initiatives to ensure direct support to our members' needs, and the Credit Union's strategic priorities and long-term growth. (15%) 5) Governance, Reporting and Communication: Drive the design and delivery of executive dashboards, board reports, and enterprise scorecards that provide visibility into progress against strategic priorities. Establish governance routines for monitoring initiatives, escalating risks, and ensuring accountability. Craft clear and compelling communications for senior leadership and the Board, ensuring that complex strategies, innovation pilots, and product initiatives are conveyed in a concise and actionable manner. (10%) Required Skills 1) Bachelor's degree in Business, Finance, Economics or related field; MBA or advanced degree preferred. 2) 10+ years of progressive experience in strategy, innovation, management consulting, corporate development or product strategy leadership. 3) Demonstrated success in shaping enterprise strategy, leading innovation initiatives, and delivering measurable business outcomes. 4) Proven ability to build, lead, and inspire high-performing teams by recruiting top talent, developing leadership capabilities, and fostering a culture of collaboration, accountability, and continuous improvement that aligns with enterprise strategy. 5) Proven track-record of developing board ready materials and senior leadership level communications. 6) Ability to define vision, prioritize initiatives, and align cross-functional teams around enterprise priorities. 7) Strong understanding of strategic planning frameworks and enterprise execution models. 8) Ability to connect strategy and product management to deliver differentiated value to members and partners. 9) Excellent at building relationships across business units, fostering alignment, and driving accountability without direct authority. 10) Demonstrated ability to deliver measurable impact through strategy execution, product innovation, and organizational alignment. 11) Knowledge of emerging trends, technologies, and market dynamics that impact member experience and differentiation. 12) Experience with data-driven decision making, including comfort with insights from Data & Analytics, financial modeling, and business case development.

The Fraud Risk Management (FRM) department independently conducts research to prevent, detect, assess, decision, mitigate, investigate, and report on alerted or potentially fraudulent activity that may expose WPCU to fraud risk ensuring actions taken mitigate transaction, regulatory compliance, and reputation risk to WPCU. The investigator position will conduct this research in accordance with established management practices and procedures, and applicable regulations while also providing member, partner, and law enforcement (LE) support in response to fraud‐related inquiries or cases under investigation. The actual work being done will consist solely of Card Dispute tasks focused on Chargebacks. So any candidates would have to know they are applying for a position in FRM that will eventually move to CDH and will not be a traditional Fraud Investigator role. 1) This position is responsible for independently conducting complex, in-depth fraud investigations involving check fraud, wire fraud, account takeover, identity theft, new account fraud, elder exploitation, and other types of fraud. The Fraud Investigator will perform all aspects of the investigative process which includes gathering evidence via internal and external resources, analyzing data, conducting link analysis (if applicable), documenting results, and preparing comprehensive case narratives to support their conclusions. Research time sensitive alerts for potential financial crime activity resulting from transactions and applications that present possible transactional, regulatory, or reputational risk to the credit union, or potential loss to WPCU and members. Serve as a subject matter expert for a specific domain of knowledge to handle any escalations. (60%) 2) Identifies potential unusual activity flags, in accordance with the Bank Secrecy Act, for member transactions reviewed to determine whether a referral to BSA Compliance for review and potential FinCEN Suspicious Activity Reporting. This includes accurate referral preparation and timely submission for WPCU members suspected of being involved in unusual or questionable account activity. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated (20%) 3) Liaison/partner with other bank divisions/departments and platforms to develop relationships and help define workflows/processes that allow identification and reporting of suspicious activity. Collaborate with both internal and external parties on behalf of the CU to resolve outstanding questions. Work with law enforcement to ensure proper resolution of applicable fraud events. (10%) 4) Stays current on investigative fraud techniques, privacy laws, bank regulations, investigation and security incidents handling policies and procedures and industry best practices. Communicates identified fraud trends to assist management in adjusting parameters of fraud detection systems, and reports gaps in management practices, procedures, and operating controls to leadership to ensure member impact and fraud risk is mitigated. (5%) 5) Assist in training and other related duties as assigned. (5%) Required Skills The Fraud Investigator is skilled and knowledgeable in managing financial crime risk and mitigating/preventing fraud related losses. The following technical knowledge/skills are required: 1) High school diploma or equivalent is required or equivalent or ten (10) years equivalent work experience. 2) Five or more years' experience within a financial institution or similar program. 3) Four or more years' experience within financial crime risk, Fraud, Anti-Money Laundering (AML), due diligence, risk mitigation, compliance, or similar program, including, but not limited to, BSA/AML regulations and reporting. 4) Exceptional analytical and research skills with ability to analyze large amounts of data. 5) Advanced understanding of fraud trends, typologies, and regulatory requirements. 6) Ability to work independently, manage competing priorities, and multi-task in a fast‐paced environment with tight deadlines; and 7) Proficient in Microsoft Office The following technical knowledge/skills are preferred: 8) Bachelor's degree, or equivalent combination of formal training and extensive experience specific to financial crime risk, fraud, AML, due diligence, risk mitigation, compliance, or similar program. 9) Applicable certification such as Certified Financial Crimes Specialist (CFCS), Certified Fraud Examiner (CFE), or Certified Anti-Money Laundering Specialist (CAMS). 10) Ability to work under pressure while being adaptable to changing conditions, including adjusting priorities on the fly. 11) Knowledge of applicable State and Federal regulations specific to financial crimes and investigation activities, including, but not limited to, Regulation E, Visa Operating Rules, UCC, Regulation CC, and Regulation Z. 12) Strong verbal and written communication, organizational, time-management, and member service skills; and 13) Knowledge of WPCU's multiple businesses, products, and delivery channels.

Personal Experience Representatives I (PERs) deliver extraordinary service in a unique virtual teller environment while accurately and efficiently processing a variety of cash and inquiry transactions for member-owners while adhering to applicable policies and procedures. PERs display the ability to solve a wide range of problems in a fast-paced member-focused environment and proactively suggest appropriate products and services to help member-owners better manage their financial needs. This position requires working every Saturday, 9am to 1pm. 1) Provide extraordinary service by being knowledgeable, engaging with members, making members feel valued and consistently apply defined service standards. Understand and answer members' questions and concerns by actively listening and offering guidance. Process a variety of transactions via a virtual environment for member-owners accurately and efficiently; including, but not limited to: deposits and withdrawals, identifying and responding to account inquires and questions, processing payments (including creation or modification of ACH and EFT transfers), handling card service inquires and requests, reviewing check holds and releasing holds within defined parameters, account maintenance, etc. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%) 2) Follow applicable security, member identification, and fraud prevention policies, procedures and practices. Assure member verification is handled according to WPCU policies for all transactions. (30%) 3) Demonstrate a strong ability to identify, analyze and solve problems with varying degrees of complexity. Identify and make appropriate referrals for member-owners that will result in members saving better, borrowing smarter and learning a lot. Look for ways to enhance members' relationships by building trust and confidence. (20%) 4) Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, supporting Member Help Center, as requested, etc. (10%) Required Skills A. Specialized or Technical Knowledge and Skills: 1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. Some secondary education preferred. 2) Prior experience in a retail service environment or teller/cashier experience is preferred. 3) Must be able to handle high volume transactions in a fast-paced video banking environment. 4) Must be comfortable, professional, and friendly on camera. 5) Excellent analytical, communication, and interpersonal skills. 6) Must be able to learn and use a variety of software applications such as Microsoft Office, Teller Enterprise (Video Banking) and the Credit Union's core processing systems. 7) Ability to multi-task by operating multiple monitors and software systems at the same time. 8) Must have accurate keyboarding skills.

The Manager, Information Security is responsible for implementing and executing WPCU's Information Security program and strategies under the leadership of the VP, Information Security. This role will collaborate with all lines of business through projects, risk assessments, controls, and control effectiveness reviews. The manager will oversee tools utilized by the Information Security team to provide feedback on vendors and applications. Position will be responsible for collaboration with various business units during a data incident to ensure incidents are properly documented and evidence is captured. This role will be expected to provide thought leadership to ensure the efficiency and effectiveness of the Information Security team. The major activities for this position include: 1) Information Security Operations (40%) a) Develop and oversee control effectiveness reviews to ensure all activities align in scope and frequency with information security policies and approved information security frameworks. b) Develop and oversee information security's involvement with vendor due diligence processes. c) Develop and oversee Identity Access Governance processes to ensure alignment with the principle of least privilege access. d) Develop and oversee information security related risk assessments. Develop and oversee processes to rate criticality of applications and controls to ensure risk assessments are aligned. e) Ensure all assessments are completed in a timely manner including developing appropriate cross training plans to schedule impacts. f) Develop and oversee reporting related to all assessments to ensure risk levels are appropriately assigned and management responses are captured. g) Ensure identified gaps from information security assessments are appropriately tracked. Coordinate with various business units to collect timely updates. 2) Personnel Management & Procedures (20%) a) Mentor assigned partners by administering individual development plans, making recommendations for promotions, or implementing coaching plans. This includes performing regular 1-on-1s with partners and completing annual reviews. b) Ensure departmental procedures are effective, up-to-date, and follow company standards. 3) Project Management (20%) a) Participate in project planning events to provide estimated work effort for projects including pro-active escalation of resources constraints to the VP of Information Security. b) Assist in fostering an enterprise-wide security first culture by participating in project requirement gathering session. Inform project owners of applicable controls, audit findings, or control effectiveness gaps that are appropriate for the project. c) Attend on-going project meetings to advise and ensure information security controls are addressed. 4) Incident Management (10%) a) Role will be responsible for ensuring data incidents are tracked, properly documented, and evidence has been collected. b) Provide regular status updates to the VP of Information Security on open data incidents. 5) Audit and Regulatory Exam Support (10%) a) Assist the Vice President of Information Security with internal and external audits to ensure document collections are completed in a timely manner and properly vetted. b) Serve as subject matter expert during internal and external audits related to activities completed by Information Security. c) Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. Required Skills This leader in information security must be skilled at developing and leading strategic Information Security programs across the enterprise in a complex, multi-system and multi-vendor environment. Strong, practical knowledge of Information Security concepts and technical architecture are essential. Expert knowledge of risk and information security frameworks are essential. 1) A bachelor's degree is required, preferably in Information Technology, Information Security, or a related field. A master's degree in a related discipline is preferred. 2) At least 7+ years of experience in Information Technology or Information Security is required, with at least 3+ years of experience in a leadership role. Demonstrated experience with developing mapping controls to business processes, building control effectiveness reviews, or building risk ratings to allow business units to identify priorities is preferred. 3) A Certified Information System Security Professional (CISSP), Certified Information Security manager (CISM), or similar certification is required. 4) Demonstrate experience in evaluating vendor due diligence and vendor risk assessment processes. 5) Demonstrate experience in Identity Access Management including how to perform user access and rights reviews to align with least privilege access. 6) Demonstrate experience with developing and implementing a risk assessment process that is collaborative with business units and documents risk in accordance with board approved risk appetite. 7) Demonstrate strong leadership skills including the ability to work collaboratively and manage a remote workforce. 8) Demonstrate ability to drive and manage initiatives that increase operational efficiency, enhances quality, and improves/maintains service levels.

The Manager, Enterprise Project Analysis is a strategic leadership role within the Enterprise Project Management Office (PMO), responsible for guiding and evolving the enterprise-wide requirements elicitation and analysis function. This role ensures the consistency, quality, and strategic alignment of business, stakeholder, regulatory, and technical requirements across all domains of the organization. As the leader of the Enterprise Project Analyst I and II team, the Manager sets and enforces standards for requirements documentation and analytical deliverables that support informed decision-making and project success. The Manager plays a critical role in translating complex business needs into actionable insights, enabling cross-functional teams to deliver solutions that meet organizational goals, compliance obligations, and stakeholder expectations. This role serves as a strategic partner to PMO leadership and collaborates closely with key business units including IT, Compliance, Legal, and executive stakeholders. The Manager fosters a culture of analytical excellence, continuous improvement, and enterprise alignment, ensuring that requirements practices are scalable, auditable, and responsive to evolving business priorities. 1) Leadership & Team Development: Lead, coach, and manage various levels of Enterprise Project Analyst staff. Conduct performance reviews, facilitate skill development planning, and lead team-building initiatives. Foster a culture of high performance by setting clear goals, providing continuous feedback, and empowering team members to take ownership of their work. Champion professional growth and role clarity to support career progression and retention. (30%) 2) Enterprise Requirements Management Oversight: Own the day-to-day leadership of the end-to-end enterprise requirements elicitation and analysis process. Audit and approve requirements deliverables across projects to ensure quality, traceability, and compliance with regulatory and organizational standards. Oversee the production of high-quality business, compliance, regulatory, technical, and stakeholder requirements artifacts that support strategic decision-making. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (25%) 3) Stakeholder Engagement & Facilitation Leadership: Design and lead stakeholder engagement strategies to support effective requirements elicitation and validation. Facilitate workshops, interviews, and working sessions to ensure stakeholder needs are accurately captured and reflected in project deliverables. Build strong relationships across business units to promote collaboration and shared ownership. (15%) 4) Strategic Alignment Leadership: Partner with PMO leadership, executives, and cross-functional teams to ensure requirements and analysis deliverables align with enterprise strategic objectives, member-centric outcomes, and compliance obligations. Act as a strategic advisor in translating business needs into actionable project requirements. (15%) 5) Reporting and Insight Leadership: Provide portfolio-level reporting and insights to executives and senior leaders using tools such as Planview, Jira, Power BI, and ServiceNow. Leverage data to identify trends, risks, and opportunities, and support strategic planning and prioritization across the enterprise. (10%) 6) Agile and Hybrid Leadership Integration: Promote by leadership Agile-aligned project practices where appropriate and ensure Enterprise Project Analysts are equipped to support both Agile and Waterfall project methodologies. Advocate for flexible, scalable approaches to requirements management that align with project delivery models and stakeholder needs. (5%) Required Skills 1) Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field or relevant demonstrated industry certifications and experience are required. Advanced degrees are a plus. 2) Minimum of 7 years of progressive experience in enterprise analysis, business analysis, or project management, including at least 2 years in a leadership or supervisory role within a PMO or similar environment. 3) A Project Management Professional (PMP) or PMI Professional in Business Analysis (PMI-PBA) certification is strongly preferred; a Certified Business Analysis Professional (CBAP) or equivalent certification is considered a plus. A plan to obtain certification if selected is required. 4) Demonstrate expertise in PMI's PMBOK Guide and Requirements Management Practice Guide, with familiarity in IIBA's BABOK Guide and Agile frameworks. 5) Experience supporting both Agile and Waterfall project delivery models is required, with the ability to adapt requirements practices to fit the methodology. 6) Proficiency in enterprise project and requirements management tools such as Planview, Jira, Confluence, ServiceNow, and Power BI is expected, along with strong skills in Microsoft Office Suite and process mapping tools like Visio or Lucidchart. 7) The Manager must have a proven ability to lead and develop high-performing teams, with exceptional communication, facilitation, and stakeholder engagement skills. 8) Strong analytical and strategic thinking skills are required, with the ability to translate complex business needs into actionable requirements and align project deliverables with enterprise strategy, compliance obligations, and member-centric outcomes. 9) The Manager should demonstrate experience partnering with Change Management teams to support organizational readiness, stakeholder adoption, and communication strategies that align with project requirements and enterprise transformation goals. 10) Experience applying user experience (UX) principles to requirements development and stakeholder engagement is preferred, with the ability to advocate for intuitive, member-centric solutions that enhance usability and satisfaction.

A marijuana related business (MRB) Analyst is responsible for assisting with the coordination of WPCU's MRB program functions enterprise wide and ensuring that WPCU MRB activities comply at all times with applicable laws and regulations. The MRB Analyst also ensures effective transaction monitoring, and MRB member account oversight occurs to identify risk and suspicious activity, including extensive due diligence. Upon identification of unusual activity, regulatory risk, or program deficiencies, takes appropriate actions to protect the credit union and ensure compliance with federal and state laws and regulations. Supports WPCU's overall Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)/Office of Foreign Assets Control (OFAC) program, specifically the MRB program, including assisting in day-to-day BSA/AML monitoring and reporting of MRB members. Utilizes expert knowledge of applicable guidance and regulations, such as the Cole Memo, to ensure compliance by WPCU and its members, at all times. This includes conducting in-depth investigations and accurately identifying and reporting of MRB Limited, MRB Priority, and MRB Termination Suspicious Activity Reports (SARs) and ongoing continuous 90-day SAR reviews, identification and drafting of Currency Transaction Reports (CTRs), high risk due diligence reviews, review of system triggered monitoring alerts, and completion of various data trending processes to identify spikes in activity that may be suspicious. Ensures all activities are properly documented for record retention purposes. (45%) Assists management with risk mitigation efforts pertaining to MRB members. This includes conducting quarterly on-site due diligence visits, completing monthly in-depth reviews of financial statements, and conducting on-going in-depth know your member processes to fully understand MRB account relationships, MRB vendor relationships, MRB member products and average sales, and day-to-day MRB operations. This includes conducting due diligence reviews to understand and document beneficial ownership of MRB relationships to 10%, understanding source of funds and presence of legacy funds during account opening, conducting negative news and OFAC searches, and review of Customer Identification Program (CIP) and Customer Due Diligence (CDD) collected information. Partners with Member Business Services (MBS) to engage with MRB account applicants to facilitate the collection, review, and analysis of due diligence information and to provide approval recommendations for MRB accounts to management. (30%) Assists with developing and revising practices and procedures, including procedures of applicable business units, as they relate to the MRB program; reports gaps in policies, procedures, and operating controls to management to ensure risk mitigation; (10%) Research compliance inquiries related to BSA and provide guidance to the business; (5%) Supports the oversight of regulatory compliance audits and/or examinations; (5%) Other duties as assigned. (5%) Required Skills The MRB Analyst has expert knowledge of BSA/AML laws and regulations, federal and state credit union regulations, as well as operating areas, functions, and products and of WPCU. The following are also preferred: A Bachelor's degree in a business discipline. Applicable certification such as Certified Anti-Money Laundering Specialist (CAMS), Certified Anti-Money Laundering Fraud Professional (CAFP), or Bank Secrecy Act Compliance Specialist (BSACS) is required, or willingness to seek applicable certifications. At least 6 years' experience in a depository financial institution with at least 5 years' experience in a BSA/AML compliance role or comparable experience is required. Previous experience/knowledge of MRBs is preferred. Extraordinary attention to detail and problem-solving abilities. Strong customer relations and interpersonal skills. Ability to work under pressure and adaptable to changing conductions, including adjusting priorities on the fly. Ability to work independently in a fast-paced environment with tight deadlines. Takes initiative to learn, develop oneself and see tasks through from start to finish. Completion of annual education/training in BSA compliance. Excellent written and verbal communication skills.

We are hiring for our call center in Columbus market. Located in Hilliard, Ohio. Our operating hours are 8am - 8pm M-F and Sat. 9am-1pm. Must have open availability. Member Experience Representatives I (MERs) deliver extraordinary service to WPCU member-owners in fast paced, high volume environment via remote delivery channels such as telephone and e-mail. MERs accurately and efficiently respond to member account inquiries and process a variety of electronic transactions for members. MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate products and services to educate members to manage their financial needs and provide information about Wright-Patt Credit Union's mission and vision. Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Actively listen to fully understand members' needs. Accurately process members' transactions while looking for opportunities to refer products/services that fit our members' financial needs. Resolve escalated member concerns while achieving first call resolution expectations. (40%) Accurately respond to member account inquiries and process transactions. Transactions include, but are not limited to: processing payments, withdrawals in the form of cashier checks, processing internal transfers and withdrawals including revolving line of credit advances, credit/debit/ATM card transactions, etc. (40%) Proactively identify and make appropriate qualified referrals for Members that will save member's time, money and/or provide peace of mind. Look for ways to enhance members' relationships with WPCU by building trust and confidence. (10%) Balance teller totals daily. (5%) Perform miscellaneous duties such as filing, maintaining supplies, software release testing, etc. (5%) Required Skills Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. Some post-secondary education is preferred. Must be able to learn and apply a variety of software applications. Must have accurate keyboarding skills. Prior experience in a retail service environment Some call center and member service experience is preferred.

The Member Center Mortgage Loan Originator (MCLO) is responsible for helping members purchase homes and save money by refinancing existing mortgages through effectively building relationships with builders, real estate agents, member center staff, other centers of influence and promote the credit union mortgage capabilities throughout the credit union's footprint. 1) Originates first mortgage loans from members and non-members. Explains the credit union's mortgage programs and aids in the selection of mortgage products. Reviews loan conditions with borrowers and collects required documentation. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%) 2) Manages personal loan pipeline and communicates loan status to borrowers, and related parties such as real estate agents, builders, etc., and follows up appropriately with leads (within 24 hours) and applications. (25%) 3) Maintains effective working relationships with the Member Center partner employees to provide mortgage knowledge and generate application referrals. (20%) 4) Establishes and maintains relationship with area realtors, builders, other centers of influence such as financial advisors and creates relationships within the credit union with other departments (retirement solutions and member business services) to provide them with information regarding the credit union's first mortgage products and programs to increase origination volume. (10%) 5) Identifies opportunities and assists in introducing borrower to member center personnel to expand the relationship beyond the first mortgage loan. Also, complete all required compliance and annual training courses timely and within credit union guidelines. (5%) Required Skills The Member Center Mortgage Loan Originator possesses the following knowledge and skills: 1) A high school diploma or equivalent is required. 2) Minimum of two years previous experience originating first mortgage loans is preferred. 3) Strong ability to build effective relationships with member center staff, builders and real estate agents. 4) Strong communication skills, both verbal and written, including ability to share negative information in an effective, yet positive manner. 5) Demonstrated ability to quickly learn and utilize the necessary software to complete job functions, especially Credit Union's mortgage loan origination and processing systems, along with third party web sites. 6) Demonstrated ability to understand and analyze information regarding reviewing credit reports, automated underwriting decisions, property appraisals, title commitments, purchase agreements and other mortgage related documents, as well as prepare mortgage closing packages. 7) Demonstrated ability to learn and adhere to federal and state regulations/laws. 8) Demonstrated basic knowledge of Microsoft Office products. 9) Valid driver's license and ability to operate a motor vehicle. 10) NMLS registration to be Safe Act compliant.

The Credit Manager is responsible for coordinating all commercial loan and deposit activity in accordance to WPCU policies and procedures, while adhering to state and federal regulations. Manage the day-to-day activities of the Member Business Support Coordinators, Small Business Analysts, Treasury Specialists and Credit Analysts. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (45%) Review and approve credit analyses and assign risk grades. Perform analyses on complex credit request. Provide training and guidance to all departments. Oversight and management related to Small Business loan applications. Oversight and management related to Treasury activities.. Manage ACH exposure. Analyze and underwrite credits as needed. (10%) Assist Member Business Services VP in executing Business Tactics. (10%) Assist Relationship Managers as needed (10%) Facilitator between credit analysts and loan officers. Enforce credit policy. Discusses loan structure with loan officer to minimize risk. Prepare and develop various reports as required by management to assist in the overall management of MBS's. (5%) Develop written policy documentation. (5%) Initiate process improvement and quality reviews to simplify and improve productivity. (5%) Assist Member Business Services VP in satisfying regulatory requirements as provided by state and federal authorities. (5%) Assist Member Business Services VP in ensuring that WPCU adheres to the policies and procedures approved by our board of directors. (5%) Required Skills The Credit Manager possesses the following knowledge and skills: A Bachelor's degree in Finance, Accounting or Business-related field and/or a minimum of 10 years of experience as a credit analyst and/or portfolio manager. Previous experience leading a team in a project management, supervisory or team leads Capacity. Proven ability to learn complex or sophisticated concepts and apply the appropriately is required. Understanding the Credit Union movement, the “WPCU difference”, as well as knowledge of WPCU products and services and the ability to understand and effectively communicate these differences is preferred. Demonstrated ability to learn and utilize the necessary software to complete job functions. Working knowledge of income statements, balance sheet and other corporate financial documents is required. Working knowledge of SBA lending programs including SBA 7(a), SBA 504, and SBA Express.

Supporting our Northern Member Centers in Huber Heights (2 locations) and Northwest Dayton. The Senior Financial Advisor (SFA) is responsible for helping member-owners meet their financial goals, primarily through the sale of non-depository investment and insurance products. This includes retirement planning, investment planning, college planning, estate planning and insurance needs. The SFA has general responsibility for developing and executing a business plan to grow their market and their team. The SFA also identifies member-owner needs and provides solutions in order to deliver an ever increasing level of service and economic value to member-owners. Meets with member-owners to assess financial needs and develop sound recommendations for action through non-depository investments, insurance and/or credit union products. Sells investment and insurance products to member-owners. Services investment and insurance accounts, including periodic review with the member and reassessing whether progress towards their financial goals are being achieved. Develops and executes business plans for increasing sales and service levels, including marketing themselves and generating a portion of their own leads. Conducts regular training of member center partner-employees on investment and insurance products. Conducts educational seminars related to financial planning topics. Coaching and developing the Financial Advisor assigned to the territory. This includes support in member center training, Investment Product training and specific investment recommendations. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills The Senior Financial Advisor possesses the following knowledge and skills: A high school diploma or equivalent is required. FINRA Series 7 securities license required at hire and FINRA Series 65 or 66 securities license required within 3 months of employment. Life, health, variable products insurance licenses in all states in which doing business required within 3 months of employment. Demonstrated ability to learn and comprehend sophisticated financial planning concepts. Demonstrated ability to learn and adhere to federal and state regulations/laws as they pertain to investment and/or insurance. Demonstrated ability to effectively sell financial services products. Demonstrated ability to learn and utilize the necessary software to complete job functions Minimum of three years previous experience as a Financial Advisor or similar work experience is required. Must be familiar with Microsoft Office products. Demonstrated the ability to coach and develop a Financial Advisor that is working on the team in the territory.

The Core Systems Administrator I is responsible for executing, monitoring, and reporting the results associated with the multi-system computer operations environment at the Credit Union. This includes but is not limited to the Core Processing System, Enterprise Imaging, and various 3 rd party vendor interfaces to/from the Core Processing System. In addition, this role works with the IT Management and the Project Management Office to analyze root causes in the event of processing defects or critical system outages that affect uptime Service Level Agreements. 1) Batch Processing / Daily Operations (40%) a. Monitor the Core Systems batch processing schedule in a complex, multi-system environment and verify processes are properly functioning and correctly balance. b. Make modifications to the Core System job schedule -- daily, weekly, monthly, quarterly, and yearly processing -- as required by the credit union processing schedules. c. Ensure daily system backup reports are generated and available for review each morning d. Present issues or outages at the 9am Daily IT Operations meeting e. Interface with 3 rd party vendors for technical support (as needed) 2) Production Support (30%) a. Provide “On Call” support as part of the Core Systems Operations support team b. Analyze current operational procedures, system capabilities, workflows, and scheduling limitations to identify inefficiencies, recommend improvements, and implement solutions c. Maintain incident response / outage documentation in accordance with department policies, procedures, and practices. d. Load software patches, service packs, and annual releases when necessary 3) Application and Parameter Table Maintenance (20%) a. Perform Rates Changes in accordance with decisions made by the ALMT committee b. Perform Parameter Table Changes for approved maintenance requests (e.g. Console additions, User Template changes, etc.) c. Configure and test 3 rd party applications / peripherals in support of end-user business integration needs (e.g. CFM norm devices, Cummins coin machines, TWS check imaging machines, etc.) 4) Other Duties as Assigned (10%) a. Participate in the annual Disaster Recovery and Business Continuity testing activities, and provide results for the documentation needed to meet regulatory reporting needs b. Adhere to IT Change Control procedures to ensure auditability for any changes made c. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills This position must possess or show the inclination to learn basic knowledge, skills, and abilities of IT principles, methods, and practices to include: A 2-year technical degree or 3 years of experience with Computer Operations in a financial services environment; Bachelor's Degree is preferred. IT systems security principles and methods; performance monitoring principles and methods; customer service and customer support principles and methods; quality assurance principles; technical documentation and training methods and procedures; financial Institution operations to include: a) Core financial applications (Symitar preferred) b) Unix administration (AIX preferred) c) Enterprise scheduling and workflow applications (SMA OpCon preferred) d) ProfitStars (TWS, Remit Plus, etc.) applications Common to all IT: Understanding of backup and recovery procedures; development of basic system specifications; identifying and resolving issues and problems; responding to and resolving customer requests. Specific to Operations: Ability to carry out server maintenance functions; skill with commonly used query languages, such as Structured Query Language (SQL); demonstrated skill with installation, configuration, and maintenance of operating systems components; ability to maintain database operations, monitor and troubleshoot systems availability, and configure Internet services such file transfer protocol files. Completion within six months of hire of OpCon training, Hyland OnBase Imaging, and AIX system courses.

The Manager, Lending Strategy & Product Management is responsible for overall lending product definition and strategy, including all phases of the product lifecycle - design, development, testing, rollout, and ongoing support - as well as pricing, fee structure, financial performance, and risk and control processes. This role reviews/modifies existing lending portfolio and products, and proposes new products, to ensure we are successfully addressing member needs. They are expected to stay up to date with financial industry trends, related regulatory standards, and market competition. This role provides business and financial analysis needed to evaluate and monitor the enterprise lending portfolio, assess new strategic initiatives and product opportunities, and trouble-shoot issues within the lending product portfolio. Lastly, they collaborate with multiple WPCU departments including Credit, IT, Operations, Finance, Marketing, Member Center Network, Member Help Center, Legal and Compliance. 1) Lending Portfolio(s) Growth - (25%) a) Contributes to the growth goals of the lending portfolio by understanding, identifying, and daily management of products available in the various WPCU markets and acquisition channels (including physical locations and digital). b) Executes on approved business plans and strategic initiatives. c) Drives lending acquisition within all member personas while assessing and controlling the appropriate risks to the credit union. 2) Product Strategy / Design / Development / Pricing - (25%) a) Oversees, directs development, and defines success metrics of lending product strategy and features for LOC, mortgages, business lending, credit card, auto loans, personal loans, specialty loans, and other lending products as applicable. b) Captures and assesses industry and member insights, over time, to modify the vision and three-year product roadmap as necessary for continuous improvement. c) Serves as a Subject Matter Expert (SME) for all lending products and associated fees; Includes applicable policies, operations, and technologies integral to delivering those products to members. d) Analyzes, manages, and recommends lending product pricing and fee structures, and monitors revenue drivers to help ensure new and existing products meet profitability goals. e) Ensures lending products are properly designed to be available to members via all service delivery channels including member center locations, digital presence (online and mobile), and telephony. 3) Industry Data / Member & Partner Feedback - (15%) a) Develop processes and tools for collecting, analyzing, and reporting on industry trends and competitor data to interested parties. b) Understands competitor marketing approaches and go-to-market strategies, and work with the Marketing team to adjust or add to WPCU's stated plans in affected markets. c) Collaborate with and solicit Member Center Network and Member Help Center partner feedback to help identify product enhancement opportunities, uncover hidden member needs, and align business goals to the ongoing lending product roadmap. 4) Collaboration / Coordination with Others (15%) a) Partners with WPCU Marketing to ensure we are meeting Financial Flexibility and Freedom (FF&F) and Member Financial Well-Being (MFWB) goals to ensure all members can become more financially secure. Also, work with Marketing on competitive positioning, development of relevant marketing materials, customer segmentation analysis, and product testing for new/changed products. b) Coordinates with Learning & Development, Member Center Network, Member Help Center, and other departments to ensure member and partner training materials are accurate and/or updated as new products and features are introduced / eliminated. c) Collaborates with Service Excellence to review feedback associated with NPS surveys and escalated customer complaints, and address areas where lending product gaps are noted as detractors to extraordinary service. d) Teams up with the various Gallup Think Tanks to review feedback associated with Gallup surveys that involve how the member's feel about WPCU and our ability to improve them financial well-being. e) Manages third-party vendors associated with delivery of lending products and services, continuously review their roadmaps, evolve the lending business strategy to incorporate new features, and support daily operational needs as warranted. f) Partners with PMO, Retail Services, and other departments on lending-related projects and owns / represents lending products on key WPCU tactics. 5) Compliance and Risk Management - (10%) a) Works with the Compliance department to ensure related state and federal regulations, credit union policies and management practices, and company standards are met in area of responsibility. b) Ensure all pertinent notifications to members and relevant to lending products are revised and accurate according to product updates and regulatory needs (Account Agreement and Disclosures, Change in Terms, etc.). c) Ensures proper management practices, policies, procedures, risk mitigation activities, and operating controls are followed. Reports any gaps in policies, procedures, and operating controls to appropriate leadership to ensure member impact and enterprise risks (e.g., financial, operational, transactional, and reputational) are mitigated. d) Monitors and revises lending product fee assessment and refund policies (as well as associated internal procedures) to ensure balanced, fair treatment occurs to members of the credit union. 6) Data Analysis, Presentations, and Budgeting - (10%) a) Participates and recommends product pricing decisions for all lending products as an engaged member of the Product Pricing Team (PPT). b) Acts as the backup to the CSO for monthly Asset and Liability Management Team (ALMT) meetings. c) Advises senior leadership on key business decisions and major change initiatives related to lending acquisition, growth strategy, and related strategic planning activities. d) Develops and delivers C-suite and other senior leader level presentations, communications, reporting regarding strategy, product changes and recommendations along with regular project status updates for efforts this role champions. e) Creates analytical insights by using existing reporting or creating new reporting; Makes written and oral recommendations on where to act based on those insights to help achieve established goals. f) Prepares, plans, presents, and participates in the annual and ongoing project planning and budgeting sessions. g) Engages with Finance to ensure the ongoing performance tracking and success measurement of lending products and related financial goals. Required Skills 1) Bachelor's degree or equivalent, practical experience in product strategy development is required. 2) 10+ years of experience in any combination of product management, product development, corporate strategy, strategic finance, or management consulting roles within financial services. 3) Demonstrated experience with lending product development and pricing - for LOC, mortgages, auto loans, credit card, refinance, business loans, and other personal lending. 4) Proven proficiency to oversee and manage all elements of the product development lifecycle. 5) Ability to self-manage and prioritize multiple initiatives with competing business and technical priorities. 6) Capability to thrive in a fast-paced environment while maintaining strong relationships with business partners and cross-functional stakeholders. 7) Demonstrated ability to learn, apply, and adhere to federal and state regulations/laws, as well as internal credit union policies and management practices as they pertain to lending products. 8) Demonstrated ability to think strategically and tactically; can analyze, reason, problem solve, and prioritize work independently. 9) Competency at analyzing complex business processes and situations, and ability solve problems and/or design recommendations to improve results. 10) Excellent verbal and written communication, organizational, and member service skills required and ability to interface with others positively and professionally. 11) Proficiency with the Microsoft Office Suite including Excel, Word, PowerPoint, and Teams.

The Vice President, Technology Delivery is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the credit union to achieve its strategic objectives. This role oversees the delivery of core systems, digital and data platforms, and business applications, ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The VP will work closely across the organization partnering with the Chief Strategy Office, business, and technology leaders to identify needs, translate them into technology solutions, and ensure effective execution. The VP will be responsible for defining and implementing disciplined and consistent delivery practices across the various teams and business domains. Lastly, this role is also responsible for supporting annual/long term planning and execution of technology roadmaps, tactical plans, staff development, and budgets for all areas of responsibility. 1) Technology Delivery and Execution - Leads organization responsible for end-to-end delivery of technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversees teams responsible for business applications, digital and data applications, and member-facing platforms. Defines and works with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serves as a partner to the business units to understand their needs and develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translates business requirements into scalable, secure, and compliant technology solutions. Ensures solutions are aligned with enterprise architecture and governance standards. (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance of applications and ensuring solutions remain upgraded to supported versions. Maintains and executes on a backlog of break/fix items for applications to continuously ensure quality in production. Engages on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensures proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. (20%) 4) Leadership and Management - Serves as a trusted advisor to executive leadership on technology assets and solutions. Contributes as member of the senior executive team, attends key executive team meetings, participates in the annual strategic planning session with the Board of Directors, and provides periodic updates to the Board, its sub-committees, and other senior executives as warranted or directed. Assigns, prioritizes, tracks, and reviews progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) 5) Strategy & Innovation - Partners closely with the Chief Strategy Office on business priorities and collaborates on emerging technologies that can create competitive advantage or improve member/partner experiences. Continuously evaluates and improves technology delivery methodologies to increase speed, agility, and member impact through areas such as DevOps, cloud adoption, and automation. (5%) 6) Manages vendor relationships, including: (5%) a) Involvement in sourcing, evaluating, and selecting vendors. b) Participation in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks. c) Ongoing monitoring of vendors (of both performance and reputation) to ensure they provide quality products and services in alignment with organizational goals. Required Skills 1) A Bachelor's Degree is required, preferably in Information Technology or Computer Science. 2) At least ten (10) years of experience with increasing responsibility in Information Technology. 3) At least seven (7) years of building and leading high performing teams, including supervising mid-level managers and multiple functions through application delivery 4) Ability to coach, lead, and develop others including remote / geographically dispersed staff. 5) Demonstrated ability to manage multiple technology functions, involving but not limited to, Digital Platforms, Data Platforms, On Premise and Hosted Business Applications, Web Applications, Application Integration Services, IT Security, and Enterprise Architecture. 6) In-depth understanding of the financial services business, and the application systems and technical infrastructures needed to support them. 7) Experience with enterprise level third-party vendors, IT managed services, and cloud providers. 8) Innovative thinker, while expecting and requiring innovation of team members. 9) Proven track record of transforming a vision into product definition and ensuring delivery. 10) Demonstrated ability to develop sound and efficient operational processes. 11) Ability to implement new and innovative initiatives to improve efficiency, quality, and service levels. Proven ability to analyze complex situations, solve problems, and / or design recommendations to accomplish business and tactical goals.

Member Experience Representatives I (MERs) deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and procedures. MERs proactively suggest appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services. 1) Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Accurately process transactions for members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries, processing credit card advances, processing transactions from night depository, etc. (60%) 2) Listen actively to fully understand and answer members' questions/concerns and offer guidance to appropriate products and services. Proactively identify and make appropriate qualified referrals for members that will save members time, money and/or provide peace of mind. Look for ways to enhance members' relationships by building trust and confidence. (15%) 3) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e., security, member identification, fraud prevention, etc.) Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%) 4) Balance assigned cash drawer during and at the end of each workday. (5%) 5) Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc. (5%) Required Skills 1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. 2) Some post-secondary education is preferred. 3) Must be able to learn and apply a variety of software applications. 4) Must have accurate keyboarding skills. 5) Prior experience in a retail service environment to include cash handling and member service preferred. 6) While performing the duties of this job, the partner is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 7) The partner is frequently required to walk and sit. The partner is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 8) The partner must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.