Universal 1 Credit Union jobs in Dayton, OH - 28 jobs

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: 1 year of customer service experience is required. Phone customer service is preferred. Financial institution experience is preferred. Knowledge/Skills/Abilities: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment. Solid math abilities.

Responsible for coordinating a wide range of compliance and audit activities to ensure adherence to state and federal regulations, safeguarding Credit Union assets and supporting the overall Risk & Compliance department. Assumes responsibility for the Credit Union's compliance with all applicable laws, rules and policies. Manages regulatory programs such as BSA, supports and/or conducts audits and exams, and provides backup coverage for compliance/risk team. Prepares and issues reports detailing conclusions and recommendations for improvement. Maintains strong working relationships with regulators, auditors, and internal stakeholders while ensuring the highest level of confidentiality and professionalism. ESSENTIAL FUNCTIONS AND BASIC DUTIES Compliance Manage and ensure compliance with the Bank Secrecy Act (BSA) program and related regulatory requirements. Monitor, implement, and ensure adherence to applicable federal and state financial regulations; analyze and report data as required. Disseminate compliance guidance, review disclosures, answer regulatory questions, and act as a subject matter expert. Assess risk potential of current procedures and assist in implementing controls that minimize loss exposure. Review and update compliance policies, procedures, forms, and disclosures; recommend or implement corrective actions as necessary. Assist with compliance training, fraud investigations, subpoenas, and examinations. Communicate policy/procedure changes to impacted departments, ensuring understanding and proper implementation. Internal Audit Develop and maintain the audit program and audit schedule, including necessary audit sample methodology and product control testing. Support and/or conduct regular audits, reviews, and testing for compliance with laws, regulations, agency, and U1 requirements. Support and/or perform audits across departments, including loan-level testing, account reviews, and verification of internal controls. Gather, research, verify, and document audit findings; prepare detailed audit reports outlining scope, results, conclusions, and recommendations. Develop and implement corrective action procedures where deficiencies are identified; monitor and report trends. Support and participate in third-party and external audit tracking, assisting departments as needed. Ensure audit program will withstand external scrutiny and coordinate with regulators and examiners. Risk & Compliance Department Support Provide departmental backup support across risk and compliance functions as needed. Assist with special projects, investigations, and emerging compliance/audit initiatives. Prepare monthly reporting on audit and compliance activities, including trend analysis and impact. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required. Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly. Is prepared to discuss scope of and results of audits with auditors and examiners. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. Assumes responsibility for related duties as required or assigned. Assists with or performs special investigations or audits as assigned. Stays informed of trends and developments in the compliance field. Continues professional development through various training opportunities. Performs related duties as needed. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: Bachelor's degree in related field preferred, or equivalent experience. Current BSA Compliance Specialist (BSACS) certification or equivalent or ability to acquire BSACS certification within 9 months of hire. Experience Required: Two or more years of related progressive experience in BSA, State and Federal regulatory compliance. Knowledge/Skills/Abilities: Solid analytical and problem-solving abilities. Ability to interact with other departments and personnel. Strong oral and written communication skills. Strong project management skills. Good public relations abilities. Able to work well independently. Well organized with strong attention to detail. Thorough knowledge of Credit Union operations, procedures, and functions. Understanding of Credit Union products and services. Ability to operate related computer applications.

The Senior Business Services System Administrator is responsible for optimizing the commercial loan operations CRM platform including release deployment, development of efficient workflows, and managing custom integrations. The Senior Administrator leads enterprise administration of the platform and implements technology enhancements designed to improve partner performance in accordance with quality assurance and testing standards. Application Development (50%) Leads all phases of the software development life cycle including functional analysis, development, prototyping, testing, deployment, and support. Develop and implement customization of the Salesforce platform using Apex, VisualForce, LWC and/or Aura components. Design, configure, and develop custom objects, triggers, and automation. Comprehension of Delegated Admin capabilities, nCino Community, Salesforce Community, nCino API, Salesforce API, Lightning Experience and Lightning Console. Understanding of SOQL & SOSL language. Project and Vendor Management (30%) Execute projects in the order of priority and within established timeframes as determined by MBS management. Install upgrades and new releases with support of nCino personnel and other Member Business Services partners, as necessary to ensure the platform reflects the most up to date operational and security features. Act as the technical contact for WPCU IT. Serve as the project leader or coordinator, including but not limited to, creation and execution of an actionable project plan with the Project Management Office (PMO). Provide the Vendor Management team with accurate and timely information during their periodic review of 3rd party providers for areas assigned. Policy/Procedure Adherence (10%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Create and maintain appropriate Software Development Life Cycle procedures which may include training of business units in proper usage. Closely follow company policies for Change Control and Security. Strategy (10%) Drive strategic value through custom solutions for specific business requirements. Responsible for maintaining the overall org health of the nCino Salesforce environment. Evaluate, recommend, and select 3rd party components to support a more efficient and productive development life cycle. Critical Results nCino is always functionally operational, but down for no less than 24 hours. Reports are delivered within department expectations. System issues are handled quickly, with material issues being escalated to management as appropriate. Adherence to departmental procedures is tracked and reported. Member-owners receive a consistently superior level of service and attention from the credit union. Required Skills Specialized or Technical Knowledge and Skills : 1) A Bachelor's Degree in Information Technology, Computer Science, Business related area, or at least 5 years relevant work experience in such fields. 2) Salesforce Certified Admin 201 & Salesforce Platform Developer 1 preferred. 3) 6+ years of application development experience required. Experience in nCino Salesforce or demonstrated working knowledge CRM platform. 4) 2+ years' experience with Financial Services products and services is required. Commercial banking experience preferred. 5) Demonstrated knowledge of standard objects, validations, workflows, process builder, reports, and dashboards. 6) Experience in configuring UIs, routes, rules engine, etc. as well as 3rd party integrations. 7) Demonstrated excellent written and oral communication skills. 8) Proven ability to effectively communicate technical information to non‐technical staff and vice versa. 9) Strong time management skills in technical environments and project management.

The Lending Compliance Advisor is responsible for supporting WPCU's Compliance program's daily activities to promote compliance with appropriate laws and regulations, including but not limited to TILA (Reg Z), RESPA (Reg X), SCRA, FCRA, MLA, ECOA, HMDA, UDAAP, and the S.A.F.E. Act. Provides periodic review and updates to all required lending- related compliance policies and procedures. Evaluates the effectiveness of credit union controls intended to mitigate lending compliance risk for assigned business units. Participates in business line projects and meetings to provide compliance support, manages lending-related compliance issues for assigned business units, and responds to compliance questions. Collaborates with Deposit Compliance Advisors to effectively provide compliance support to cross-functional business line functions. Collaborates with Director, Lending Compliance and team to address lending testing findings for assigned business units and to assist with regulatory change impacts, enterprise compliance projects, business unit process risk assessments, and other initiatives. 1) Manages relationships with assigned business units. Provides ongoing support and education to assigned business units regarding proactive self-identification of compliance risks and ongoing self-identification of compliance gaps or weaknesses in business unit processes. Provide support to the Director, Lending Compliance in scheduling and conducting meetings with business partners to address complex issues. (25%) 2) Assists with tracking statuses and providing ongoing updates to the lending compliance project and issues lists for the Lending Compliance Team. Assists with outstanding tasks, including but not limited to, enhancing WPCU's policies and procedures, Compliance-related training, root cause analysis and correction, lending compliance risk assessments, and the upkeep and updates to the overall Compliance Management System. (25%) 3) Reviews marketing and advertising materials, as well as social media posts and other compliance-related disclosures to ensure compliance with applicable state and federal laws, rules, and regulations. (15%) 4) Serves as subject matter expert for lending-related regulatory compliance laws, regulations, regulatory guidance, and industry best practices. Stays informed of general regulatory compliance and consumer protection requirements by reviewing industry publications, receiving compliance training, and networking with professional advisors, experts, and peers. Partner with Director, Lending Compliance to assist with analyzing new laws and regulations, developing industry and compliance trends, and emerging compliance risks, and provide recommended changes to policies, procedures, or business line controls. (10%) 5) Maintains periodic communication with Director, Lending Compliance for status updates of projects or compliance challenges with assigned business units. Submits periodic compliance reports to management, as needed; (10%) 6) Reviews assigned product and service disclosures and advertising materials for compliance with applicable rules. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%) 7) Review member complaints to monitor for lending compliance-related issues, as needed. Participates in the oversight of regulatory compliance audits and/or examinations. (5%) 8) Helps to develop, coordinate, and facilitate training programs, sessions, and seminars to educate business line partners about compliance requirements and procedures. Provides and/or assists with assigning Compliance training to managers and employees as needed. (5%) Required Skills The Lending Compliance Advisor has comprehensive knowledge of compliance laws and regulations, federal and state credit union regulations, industry practices and lending products. The following are also required or strongly preferred: 1) A Bachelor's Degree in a business or legal discipline, or equivalent experience 2) At least 8+ years' experience in a depository financial institution with at least 6+ years' experience in a lending compliance role. 3) Experience with using Microsoft Office to create spreadsheets, graphs, pivot tables, presentations, and Visio workflows a plus. 4) Ability to present complex information clearly and concisely to both large and small groups. 5) Ability to think ahead to provide ideas for continuous improvement opportunities. 6) Ability to work independently, with or without direct instruction. 7) Highly developed communications, analytical, and organizational skills. Ability to take decisive action. 8) Must be able to evaluate and solve problems from multiple perspectives. 9) Excellent written and verbal communication skills. 10) CRCM certification or equivalent is a plus.

The Manager, Enterprise Project Analysis is a strategic leadership role within the Enterprise Project Management Office (PMO), responsible for guiding and evolving the enterprise-wide requirements elicitation and analysis function. This role ensures the consistency, quality, and strategic alignment of business, stakeholder, regulatory, and technical requirements across all domains of the organization. As the leader of the Enterprise Project Analyst I and II team, the Manager sets and enforces standards for requirements documentation and analytical deliverables that support informed decision-making and project success. The Manager plays a critical role in translating complex business needs into actionable insights, enabling cross-functional teams to deliver solutions that meet organizational goals, compliance obligations, and stakeholder expectations. This role serves as a strategic partner to PMO leadership and collaborates closely with key business units including IT, Compliance, Legal, and executive stakeholders. The Manager fosters a culture of analytical excellence, continuous improvement, and enterprise alignment, ensuring that requirements practices are scalable, auditable, and responsive to evolving business priorities. 1) Leadership & Team Development: Lead, coach, and manage various levels of Enterprise Project Analyst staff. Conduct performance reviews, facilitate skill development planning, and lead team-building initiatives. Foster a culture of high performance by setting clear goals, providing continuous feedback, and empowering team members to take ownership of their work. Champion professional growth and role clarity to support career progression and retention. (30%) 2) Enterprise Requirements Management Oversight: Own the day-to-day leadership of the end-to-end enterprise requirements elicitation and analysis process. Audit and approve requirements deliverables across projects to ensure quality, traceability, and compliance with regulatory and organizational standards. Oversee the production of high-quality business, compliance, regulatory, technical, and stakeholder requirements artifacts that support strategic decision-making. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (25%) 3) Stakeholder Engagement & Facilitation Leadership: Design and lead stakeholder engagement strategies to support effective requirements elicitation and validation. Facilitate workshops, interviews, and working sessions to ensure stakeholder needs are accurately captured and reflected in project deliverables. Build strong relationships across business units to promote collaboration and shared ownership. (15%) 4) Strategic Alignment Leadership: Partner with PMO leadership, executives, and cross-functional teams to ensure requirements and analysis deliverables align with enterprise strategic objectives, member-centric outcomes, and compliance obligations. Act as a strategic advisor in translating business needs into actionable project requirements. (15%) 5) Reporting and Insight Leadership: Provide portfolio-level reporting and insights to executives and senior leaders using tools such as Planview, Jira, Power BI, and ServiceNow. Leverage data to identify trends, risks, and opportunities, and support strategic planning and prioritization across the enterprise. (10%) 6) Agile and Hybrid Leadership Integration: Promote by leadership Agile-aligned project practices where appropriate and ensure Enterprise Project Analysts are equipped to support both Agile and Waterfall project methodologies. Advocate for flexible, scalable approaches to requirements management that align with project delivery models and stakeholder needs. (5%) Required Skills 1) Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field or relevant demonstrated industry certifications and experience are required. Advanced degrees are a plus. 2) Minimum of 7 years of progressive experience in enterprise analysis, business analysis, or project management, including at least 2 years in a leadership or supervisory role within a PMO or similar environment. 3) A Project Management Professional (PMP) or PMI Professional in Business Analysis (PMI-PBA) certification is strongly preferred; a Certified Business Analysis Professional (CBAP) or equivalent certification is considered a plus. A plan to obtain certification if selected is required. 4) Demonstrate expertise in PMI's PMBOK Guide and Requirements Management Practice Guide, with familiarity in IIBA's BABOK Guide and Agile frameworks. 5) Experience supporting both Agile and Waterfall project delivery models is required, with the ability to adapt requirements practices to fit the methodology. 6) Proficiency in enterprise project and requirements management tools such as Planview, Jira, Confluence, ServiceNow, and Power BI is expected, along with strong skills in Microsoft Office Suite and process mapping tools like Visio or Lucidchart. 7) The Manager must have a proven ability to lead and develop high-performing teams, with exceptional communication, facilitation, and stakeholder engagement skills. 8) Strong analytical and strategic thinking skills are required, with the ability to translate complex business needs into actionable requirements and align project deliverables with enterprise strategy, compliance obligations, and member-centric outcomes. 9) The Manager should demonstrate experience partnering with Change Management teams to support organizational readiness, stakeholder adoption, and communication strategies that align with project requirements and enterprise transformation goals. 10) Experience applying user experience (UX) principles to requirements development and stakeholder engagement is preferred, with the ability to advocate for intuitive, member-centric solutions that enhance usability and satisfaction.

At U1, our way of life is centered on being Trustworthy, Friendly, and Reliable (U1 Values)! Our community support, sponsorships, events, and charitable activities exist to strengthen and impact our region for the better. In our history, we've never lost sight of the credit union philosophy of People Helping People! We are honored to have the opportunity to continue making a difference in our community and the lives of our members and employees! The Accounting Specialist is responsible for performing a variety of accounting, financial, and electronic services as assigned. Handles the accurate and timely processing of accounting duties. Keeps records and accounts accurate and current following Generally Accepted Accounting Principles (GAAP). Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Conducts special projects as assigned. Is aligned with and promotes U1 values. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: One year of financial services experience is preferred. Previous accounting experience preferred. Knowledge/Skills/Abilities: Knowledge of basic accounting concepts and procedures including account reconciliation. Knowledge of related computer applications. Proficiency in Microsoft Office software. Able to use PC, calculator, and other basic business machines. Well organized and detail-oriented. Good math skills. Good attention to detail and accuracy. Excellent analytical, interpersonal, and communication skills. Cooperative and willing to assist others.

This role will analyze, design, develop, implement, and maintain software solutions that support the Enterprise Data Warehouse and Business Intelligence needs of the Credit Union. The solutions may involve analysis and development across diverse development platforms, software, hardware, and tools. 1) Development (50%) a. Design and create appropriate database objects (tables, indexes, etc.) b. Develop T-SQL scripts, Stored Procedures, SSIS Packages, SQL Server Agent Jobs, etc. to support ETL functions. Incorporate data from multiple sources to provide a “single source of truth” for the Credit Union's data needs. c. Develop SSRS and/or Power BI reports on an ongoing or ad hoc basis. Work with business units and IT to understand requirements and develop reports to meet those needs. 2) Production Support (20%) a. Provide 24x7x365 support when required (including after-hours/weekends). b. Troubleshoot database-related defects/issues and provide consultation to IT teams. c. Assist developers and DBAs with database-related activities (e.g. setup/install of DBs). d. Aid in the monitoring and performance turning of databases, queries, and ETL extracts. e. Interface with 3 rd party vendors for technical support (as needed). f. Inform Daily IT Status call of any processing issues. 3) Project Engagement (20%) a. Actively work with the Project Management Office to meet data needs inherent in project delivery. b. Respond quickly and accurately with any project related requests for information from Project Managers and Business Analysts. c. Escalate issues appropriately and in a timely manner. 4) Documentation (10%) a. Document system design, processes, and procedures as appropriate. b. Maintain source code in WPCU provided repository. c. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills This position must have: 1) Bachelor's Degree in Information Technology, Computer Science, or a related field; an Associate's Degree in a computer related field and 7 years of IT experience will be considered. 2) Minimum of 5 years of experience using MS SQL Server databases in a Developer or DBA role in a medium-to-large organization. 3) Minimum of 2 years of hands-on experience using the Business Intelligence Developer Studio, including Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Integration Services (SSIS), and Microsoft SQL Server Reporting Services (SSRS). 4) Experience in the entire Database Lifecycle Management (DLM) including SQL source code control, schema compares, data compares, and SQL testing 5) Hands-on experience writing transaction SQL scripts and stored procedures for ETL needs 6) Experience with data management and data processing flowcharting techniques 7) Strong interpersonal skills and excellent communication skills (both written and verbal) 8) Ability to work independently with minimal supervision, as well as in a team environment.

Supporting our Northern Member Centers in Huber Heights (2 locations) and Northwest Dayton. The Senior Financial Advisor (SFA) is responsible for helping member-owners meet their financial goals, primarily through the sale of non-depository investment and insurance products. This includes retirement planning, investment planning, college planning, estate planning and insurance needs. The SFA has general responsibility for developing and executing a business plan to grow their market and their team. The SFA also identifies member-owner needs and provides solutions in order to deliver an ever increasing level of service and economic value to member-owners. Meets with member-owners to assess financial needs and develop sound recommendations for action through non-depository investments, insurance and/or credit union products. Sells investment and insurance products to member-owners. Services investment and insurance accounts, including periodic review with the member and reassessing whether progress towards their financial goals are being achieved. Develops and executes business plans for increasing sales and service levels, including marketing themselves and generating a portion of their own leads. Conducts regular training of member center partner-employees on investment and insurance products. Conducts educational seminars related to financial planning topics. Coaching and developing the Financial Advisor assigned to the territory. This includes support in member center training, Investment Product training and specific investment recommendations. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Required Skills The Senior Financial Advisor possesses the following knowledge and skills: A high school diploma or equivalent is required. FINRA Series 7 securities license required at hire and FINRA Series 65 or 66 securities license required within 3 months of employment. Life, health, variable products insurance licenses in all states in which doing business required within 3 months of employment. Demonstrated ability to learn and comprehend sophisticated financial planning concepts. Demonstrated ability to learn and adhere to federal and state regulations/laws as they pertain to investment and/or insurance. Demonstrated ability to effectively sell financial services products. Demonstrated ability to learn and utilize the necessary software to complete job functions Minimum of three years previous experience as a Financial Advisor or similar work experience is required. Must be familiar with Microsoft Office products. Demonstrated the ability to coach and develop a Financial Advisor that is working on the team in the territory.

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community, and financial well-being. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expect". At U1, Service Managers are responsible for Overseeing the delivery of a full range of services to members and ensuring that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities. Are responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals. SKILLS AND QUALIFICATIONS Education/Certification: High school graduate or equivalent. Additional college coursework in business or finance preferred. Required to attain and/or maintain NMLS certification. May be required to have a current notary Experience Required: A minimum of 2-5 years of progressive financial experience in a financial institution One (1) year of managerial experience OR three (3) years in a leadership role. One (1) year of call center experience, preferred. Knowledge/Skills/Abilities: Understanding of the Credit Union's field of membership. Thorough knowledge of Credit Union services and products. Understanding of related legal and regulatory requirements. Familiarity with service center functions, policies, and procedures. Excellent communication, interpersonal, and supervisory abilities. Organizational and analytical skills. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow; and, Strong project management skills.

The Asset Recovery Manager will serve as a catalyst for improving efficiency and effectiveness within the asset recovery team by implementing new ideas and innovative recovery strategies. The Asset Recovery Manager is responsible for overseeing the day-to-day activities of the repossession and foreclosure processes and staff. Foreclosure process will include 2 nd mortgages serviced through the WPCU and 1 st mortgages serviced through my CU Mortgage. This position is accountable for analyzing loan delinquency/loss trends and implementing recovery methods to reduce the risk of loss to the Credit Union, thereby directly improving the value that may be returned to the members and partners of the cooperative. Supervisory Responsibilities: Interview and select candidates for openings, set goals for direct reports, assign tasks/duties, conduct on the job training developing the skills of direct reports while encouraging growth. Prepare disciplinary actions as appropriate, prepare and conduct performance reviews, make recommendations for salary adjustments, approve timecards for FTE's and other duties associated with managing a staff. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (20%) Update and monitor repossession and foreclosure policies, procedures and guidelines, partner quality control activities, and third-party vendor management. (20%) Maximization of recovery opportunities; obtaining compensation for assets offered at auction, seized by law enforcement including impounded assets, refunds of gap and other refundable service contracts, execution of total loss claims (skip claims), and pursuing the recovery of misrepresented collateral from dealers. (15%) Collaborate with legal collections to ensure timely application of legal remedies to mitigate potential losses to the credit union. Legal activities include but are not limited to Demand Letters and Breach of Contract on auto loans and the foreclosure process for 1 st and 2 nd (10%) Establish and maintain management reporting related to repossession and foreclosure programs to monitor the efficiency and effectiveness of processes and controls as well as to identify risks and trends. (10%) Maintain awareness of and adherence to the credit union compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks to deliver a consistent and high level of service within our servicing standards. (10%) Ensure efficient and professional resolution of escalated repossession and foreclosure questions or issues. (5%) Maintain and implement industry best practices and trends specific to repossession and foreclosure. (5%) Perform reviews of condition reports and invoices to ensure accuracy of collateral disposition and appropriate pricing of services rendered. (5%) Required Skills The Asset Recovery Manager must possess a high degree of working knowledge in collections and asset recovery. Prior experience especially associated with the collection of consumer loans is desired. The following are also required: A Bachelor's degree in Finance, Business Management, or related field is required. Candidates with non-business degrees may qualify with considerable experience in the primary areas of responsibility. A minimum of five years' experience in collections or asset recovery at a financial institution or other third-party collection company is required. A minimum of three years management or supervisory level experience with proven abilities of effectively leading a team. Demonstrated ability to analyze, reason, problem solve, and prioritize work independently. Demonstrated ability to analyze complex situations and solve problems and / or design recommendations to accomplish business and tactical goals. Possess all required NMLS, State, and Safe Act Licensing requirements as required for control purposes. Manager level written and verbal communication skills are required. Demonstrated intermediate knowledge with Microsoft Office products. Demonstrated ability and drive to implement new and innovative initiatives to improve efficiency, quality, and service levels.

The Director, Technology Delivery - Digital & Member Experience is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the Digital and Member experience for the credit union. It includes online web, mobile, and digital experiences for the credit union's consumer and small business members across all products (deposit, lending, wealth/investment, etc). This role oversees the overall delivery of digital solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office and with business owners responsible for digital experiences to identify needs, translate them into technology solutions, and ensure effective execution. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Digital and Member Experience delivery. 1) Technology Delivery and Execution - Lead organization responsible for end-to-end delivery of digital technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversee teams responsible for digital and member experience applications and align roadmaps with 3 rd party applications. Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serve as a partner to the business units who drive digital and member experiences to develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translate business requirements into scalable, secure, and compliant technology solutions. Ensure solutions are aligned with enterprise architecture and governance standards. (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance of digital applications and ensuring solutions remain upgraded to supported versions. Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production. Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. Drive vendors in continuous improvement and stability efforts. (20%) 4) Leadership and Management - Serve as a trusted advisor to executive leadership on digital technology assets and solutions. Assign, prioritize, track, and review progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Manage vendor relationships related to digital services, and ensure vendor compliance with regulatory, contractual, and service level agreements. (10%) 5) IT Risk and Control Management - Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams. Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union's application system within their scope. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) Required Skills This position is skilled and knowledgeable at managing and operating digital applications in a complex, multi-system / multi-vendor computing environment, and leverages new and existing technology in support of business and IT objectives. Therefore, the following qualifications are required: 1) A Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field. 2) A minimum of three (3) years of IT experience managing scalable digital application development and/or application support teams. 3) Prior supervisory or leadership experience. 4) Experience in a financial institution is preferred. 5) A proven ability to implement innovative technology solutions that address business needs. 6) Practical experience working with contract programming and other 3 rd party professional services vendors, including the creation of Statements of Work (SOWs) and negotiation of labor rates for services. 7) Demonstrated skills with: a) Application development software and tools b) Internet/Web development technologies and frameworks, including web services. c) Installation and support of 3 rd party packaged software or hosted/cloud-based applications. d) Relational Database Management Systems, including MS SQL Server. e) Working in both Agile and Waterfall delivery environments.

The Vice President, Technology Delivery is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the credit union to achieve its strategic objectives. This role oversees the delivery of core systems, digital and data platforms, and business applications, ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The VP will work closely across the organization partnering with the Chief Strategy Office, business, and technology leaders to identify needs, translate them into technology solutions, and ensure effective execution. The VP will be responsible for defining and implementing disciplined and consistent delivery practices across the various teams and business domains. Lastly, this role is also responsible for supporting annual/long term planning and execution of technology roadmaps, tactical plans, staff development, and budgets for all areas of responsibility. 1) Technology Delivery and Execution - Leads organization responsible for end-to-end delivery of technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversees teams responsible for business applications, digital and data applications, and member-facing platforms. Defines and works with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serves as a partner to the business units to understand their needs and develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translates business requirements into scalable, secure, and compliant technology solutions. Ensures solutions are aligned with enterprise architecture and governance standards. (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance of applications and ensuring solutions remain upgraded to supported versions. Maintains and executes on a backlog of break/fix items for applications to continuously ensure quality in production. Engages on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensures proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. (20%) 4) Leadership and Management - Serves as a trusted advisor to executive leadership on technology assets and solutions. Contributes as member of the senior executive team, attends key executive team meetings, participates in the annual strategic planning session with the Board of Directors, and provides periodic updates to the Board, its sub-committees, and other senior executives as warranted or directed. Assigns, prioritizes, tracks, and reviews progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) 5) Strategy & Innovation - Partners closely with the Chief Strategy Office on business priorities and collaborates on emerging technologies that can create competitive advantage or improve member/partner experiences. Continuously evaluates and improves technology delivery methodologies to increase speed, agility, and member impact through areas such as DevOps, cloud adoption, and automation. (5%) 6) Manages vendor relationships, including: (5%) a) Involvement in sourcing, evaluating, and selecting vendors. b) Participation in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks. c) Ongoing monitoring of vendors (of both performance and reputation) to ensure they provide quality products and services in alignment with organizational goals. Required Skills 1) A Bachelor's Degree is required, preferably in Information Technology or Computer Science. 2) At least ten (10) years of experience with increasing responsibility in Information Technology. 3) At least seven (7) years of building and leading high performing teams, including supervising mid-level managers and multiple functions through application delivery 4) Ability to coach, lead, and develop others including remote / geographically dispersed staff. 5) Demonstrated ability to manage multiple technology functions, involving but not limited to, Digital Platforms, Data Platforms, On Premise and Hosted Business Applications, Web Applications, Application Integration Services, IT Security, and Enterprise Architecture. 6) In-depth understanding of the financial services business, and the application systems and technical infrastructures needed to support them. 7) Experience with enterprise level third-party vendors, IT managed services, and cloud providers. 8) Innovative thinker, while expecting and requiring innovation of team members. 9) Proven track record of transforming a vision into product definition and ensuring delivery. 10) Demonstrated ability to develop sound and efficient operational processes. 11) Ability to implement new and innovative initiatives to improve efficiency, quality, and service levels. Proven ability to analyze complex situations, solve problems, and / or design recommendations to accomplish business and tactical goals.

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable. U1 Purpose: Working together on your journey to financial empowerment. U1 Mission: Where U Come 1st! U1 Vision: Beyond What You Expect POSITION PURPOSE Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: 1 year of customer service experience is required. 6 months of cash handling is preferred. Financial institution experience is preferred. Knowledge/Skills/Abilities: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment. Solid math and cash-handling abilities.

Job Description Responsible for coordinating a wide range of compliance and audit activities to ensure adherence to state and federal regulations, safeguarding Credit Union assets and supporting the overall Risk & Compliance department. Assumes responsibility for the Credit Union's compliance with all applicable laws, rules and policies. Manages regulatory programs such as BSA, supports and/or conducts audits and exams, and provides backup coverage for compliance/risk team. Prepares and issues reports detailing conclusions and recommendations for improvement. Maintains strong working relationships with regulators, auditors, and internal stakeholders while ensuring the highest level of confidentiality and professionalism. ESSENTIAL FUNCTIONS AND BASIC DUTIES Compliance Manage and ensure compliance with the Bank Secrecy Act (BSA) program and related regulatory requirements. Monitor, implement, and ensure adherence to applicable federal and state financial regulations; analyze and report data as required. Disseminate compliance guidance, review disclosures, answer regulatory questions, and act as a subject matter expert. Assess risk potential of current procedures and assist in implementing controls that minimize loss exposure. Review and update compliance policies, procedures, forms, and disclosures; recommend or implement corrective actions as necessary. Assist with compliance training, fraud investigations, subpoenas, and examinations. Communicate policy/procedure changes to impacted departments, ensuring understanding and proper implementation. Internal Audit Develop and maintain the audit program and audit schedule, including necessary audit sample methodology and product control testing. Support and/or conduct regular audits, reviews, and testing for compliance with laws, regulations, agency, and U1 requirements. Support and/or perform audits across departments, including loan-level testing, account reviews, and verification of internal controls. Gather, research, verify, and document audit findings; prepare detailed audit reports outlining scope, results, conclusions, and recommendations. Develop and implement corrective action procedures where deficiencies are identified; monitor and report trends. Support and participate in third-party and external audit tracking, assisting departments as needed. Ensure audit program will withstand external scrutiny and coordinate with regulators and examiners. Risk & Compliance Department Support Provide departmental backup support across risk and compliance functions as needed. Assist with special projects, investigations, and emerging compliance/audit initiatives. Prepare monthly reporting on audit and compliance activities, including trend analysis and impact. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required. Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly. Is prepared to discuss scope of and results of audits with auditors and examiners. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union's image. Assumes responsibility for related duties as required or assigned. Assists with or performs special investigations or audits as assigned. Stays informed of trends and developments in the compliance field. Continues professional development through various training opportunities. Performs related duties as needed. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS Education/Certification: Bachelor's degree in related field preferred, or equivalent experience. Current BSA Compliance Specialist (BSACS) certification or equivalent or ability to acquire BSACS certification within 9 months of hire. Experience Required: Two or more years of related progressive experience in BSA, State and Federal regulatory compliance. Knowledge/Skills/Abilities: Solid analytical and problem-solving abilities. Ability to interact with other departments and personnel. Strong oral and written communication skills. Strong project management skills. Good public relations abilities. Able to work well independently. Well organized with strong attention to detail. Thorough knowledge of Credit Union operations, procedures, and functions. Understanding of Credit Union products and services. Ability to operate related computer applications.

The Senior Vice President, Operational Security & Recovery (SVP, OPSEC) provides strategic leadership for the credit union's operational security program. This role is a member of the senior leadership team and is responsible for designing, implementing, and overseeing all aspects of the credit union's operational security program, including framework and strategies designed to effectively manage operational security incidents, ensure operational resiliency, and safeguard the credit union's assets, reputation, and member trust. Reporting to the Chief Risk Officer (CRO), this role oversees the credit union's information security, disaster recovery, business continuity, incident response, and corporate insurance programs to ensure the organization is prepared to protect member data, respond to disruptive events, and minimize impact to members and partners. This position fosters a culture of risk awareness, member and partner service, and organizational excellence. 1) Serve as the organization's Information Security Officer (ISO) and the executive owner of the credit union's Information Security, Business Continuity, Incident Response, Operational Recovery, and Corporate Insurance functions. 2) Develop and maintain an operational security strategy that is commensurate with the size, complexity, and risk tolerance levels of the organization and effectively prepares the credit union to respond to, recover from, and mitigate the impact of operational security events including, but not limited to, weather events, natural disasters, data incidents, utility outages, technology outages, vendor outages, and other disruptive events. 3) Provide strategic leadership and oversight of processes to embed resiliency planning into strategic initiatives, product development, and technology deployment. 4) Partner with Corporate Communications to develop and maintain an incident communication strategy and effective coordination of incident response activities related to operational security events. 5) Provide strategic leadership and oversight of the credit union's Business Continuity Plan (BCP) and incident response plans, including department-level continuity plans to ensure operational resiliency across the organization. 6) Provide strategic leadership and oversight of the credit union's Business Continuity (BCP) testing strategy and execution, including tabletop exercises, ransomware exercises, simulations, and third-party vendor testing to identify potential weaknesses and improve resiliency. 7) Provide strategic leadership and oversight of the Information Security program to ensure the program meets regulatory expectations, is commensurate with the credit union's cybersecurity risk profile, and serves as an effective and independent second line of defense function through policies, data classification, controls testing, oversight, and partner training. 8) Provide strategic leadership and oversight of the credit union's Disaster Recovery (DR) program to ensure the program meets regulatory expectations, is commensurate with credit union's risk profile and technical architecture and effectively prepares the organization to respond to hardware failure, malicious attacks, ransomware, or other potential threats. 9) Develop and maintain a corporate insurance strategy to protect the credit union's assets, operations, members, and board members, including oversight of all insurance policies (property, liability, cyber, and specialized policies), to ensure alignment with risk appetite and enterprise risk management objectives and to provide adequate protection against evolving risk. 10) Provide strategic leadership and oversight of the evaluation, negotiation, and renewal of corporate insurance policies, monitor market trends and emerging risk for impact to coverage, and ensure insurance and transfer of risk is integrated into incident response processes, business impact analyses, and business continuity planning. 11) Establish and maintain Key Performance Indicators (KPI's) to measure and monitor program performance. Ensure risks are managed within approved appetite for operational, reputational, and information security risk, based on established Key Risk Indicators (KRI's). 12) Provide strong leadership and strategic direction to Business Continuity, Information Security, and other Risk Management leaders, and provide subject matter expertise to members of senior leadership, executive leadership, and the board of director's risk committees. 13) Foster a culture of risk awareness, organizational excellence, and member service through partner training, communication, and collaboration with leaders throughout the organization, ensuring risk assessment participants, business impact analysis participants, and business continuity plan owners are aware of their role as risk partners and are supported by the Operational Security and Recovery team. 14) Provide monthly and quarterly risk reports to specialized risk teams, executive management teams, and board-level risk committees. Develop and provide Annual Report and Program Plan to executive management and board-level risk committees. 15) Serve as a member of the Operational Risk Team and/or Information Security Risk Team (ORT and/or ISRT) and other committees/working groups as assigned. 16) Ensure Operational Security and Recovery processes and results are well documented, maintained as current, and available for audit or examination. Participate in monthly audits and annual regulatory examinations and interact with internal auditors, external auditors, and state and federal regulators. 17) Contribute as a member of the senior leadership team, attend leadership meetings, participate in annual strategic planning, budgeting and prioritization processes, and provide periodic updates to the Board, its sub-committees, and other senior executives. 18) Manages vendor relationships, including: Involvement in sourcing, evaluating, and selecting vendors. Participation in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks. Ongoing monitoring of vendors (of both performance and reputation) to ensure they provide quality products and services in alignment with organizational goals. Required Skills The SVP, Operational Security & Recovery (SVP, OPSEC) is a thought leader who has expert knowledge of incident management and operational security, including demonstrated strength in applying business continuity and disaster recovery planning principals at all levels of the enterprise. The SVP, OPSEC also has knowledge of data security, technology infrastructure environments, corporate insurance, and risk management. The following are also required: 1) A bachelor's degree in business, risk management, information systems, or other relevant discipline required. A master's degree is preferred. 2) At least 10+ years' experience in a senior management position, with prior direct experience leading risk management, operational security or related programs. Experience leading validation or assurance functions is also preferred. 3) Demonstrated understanding of operational risk, information security risk, and reputation risk. 4) Demonstrated understanding of laws and regulations that govern financial institutions and data security, including consumer privacy laws. 5) Professional certification in business continuity, disaster recovery, or similar discipline. Certification in risk management or information security is also preferred. 6) Strong analytical, strategic thinking, and crisis management skills. 7) Senior-level written and verbal communication skills, including the ability to disseminate information, inspire confidence and trust, and motivate partner-employees. 8) Demonstrated exceptionally strong leadership skills, having an ability to work collaboratively and influence cross-functional teams, senior leaders, and the board of directors. 9) Demonstrated ability to drive and manage initiatives that increase operational efficiency, enhance quality, and improve/maintain service levels. 10) Proven ability to analyze complex situations, solve problems, and design recommendations to accomplish business and tactical goals. 11) Demonstrated ability to balance risk management efforts with the needs of the business to serve members and partner-employees.

Job Description At U1, our way of life is centered on being Trustworthy, Friendly, and Reliable (U1 Values)! Our community support, sponsorships, events, and charitable activities exist to strengthen and impact our region for the better. In our history, we've never lost sight of the credit union philosophy of People Helping People! We are honored to have the opportunity to continue making a difference in our community and the lives of our members and employees! The Accounting Specialist is responsible for performing a variety of accounting, financial, and electronic services as assigned. Handles the accurate and timely processing of accounting duties. Keeps records and accounts accurate and current following Generally Accepted Accounting Principles (GAAP). Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Conducts special projects as assigned. Is aligned with and promotes U1 values. QUALIFICATIONS Education/Certification: High school diploma or equivalent. Experience Required: One year of financial services experience is preferred. Previous accounting experience preferred. Knowledge/Skills/Abilities: Knowledge of basic accounting concepts and procedures including account reconciliation. Knowledge of related computer applications. Proficiency in Microsoft Office software. Able to use PC, calculator, and other basic business machines. Well organized and detail-oriented. Good math skills. Good attention to detail and accuracy. Excellent analytical, interpersonal, and communication skills. Cooperative and willing to assist others.

The Financial Coach I delivers extraordinary service while encouraging members and non-members to choose the Credit Union as their primary financial services provider by proactively building member relationships to help meet their financial needs. Consultatively interact with members to help meet their spoken and unspoken financial needs, proactively recommend Credit Union products and services, and accurately address members' service needs. Educate members on ease of use and convenience services, including PTM technology where applicable, to encourage increased use of the cooperative while building and increasing member engagement. (40%) Accurately process new accounts and loan requests for new and existing members and perform maintenance on members' accounts as requested. (Do it right the first time). Proactively and efficiently, close and disburse approved loans originated in the Member Center Network and/or through alternative delivery channels. (30%) Ask open-ended questions to uncover additional opportunities to save members money and/or time by reviewing accounts and reports, as well as making outbound calls to increase member engagement. (10%) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%) Proactively identify qualified referrals for members that will save members time, money and provide peace of mind. Referrals are primarily to our Mortgage Lending, Member Business Services and Retirement Solutions teams. (5%) Assist members with questions regarding WPCU products and services as well as resolve members' complaints. (5%) Perform miscellaneous duties such as end of day activities, creating requested reports, filing, answering phones, maintaining supplies, operating a cash drawer, etc. (5%) Required Skills Must have a high school diploma or equivalent or ten (10) years equivalent work experience. Some post-secondary education is preferred. Must be able to learn and apply a variety of software applications. Prior experience in a financial environment with management knowledge is preferred

The Director, Technology Delivery - Data & Enterprise Platforms is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable platforms horizontally supporting all application domains and business units. It includes critical platforms supporting cross-functional areas like data & analytics, document management, API gateway, remote process automation, and data transfer. This role oversees the overall delivery of data and enterprise solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office to support the evolution of the credit union's overall data roadmap as well as cross-functionally to support initiatives requiring enterprise solutions. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Data and Enterprise Platform delivery. 1) Technology Delivery and Execution - Lead organization responsible for end-to-end delivery of data and enterprise platforms from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversee teams responsible for applications in scope and align roadmaps with 3 rd party applications. Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%) 2) Business Partnership and Solutioning - Serve as a partner to the business units who drive data roadmaps as well as cross-functionally support initiatives requiring horizontal services in alignment with credit union strategies and priorities. Translate business requirements into scalable, secure, and compliant technology solutions. Ensure solutions are aligned with enterprise architecture and governance standards. Drives reusability and horizontal services where applicable to ensure the best use of technology across the credit union (30%) 3) Application and Technology Solution maintenance - Responsible for routine maintenance applications and ensuring solutions remain upgraded to supported versions. Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production. Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. Drive vendors in continuous improvement and stability efforts. (20%) 4) Leadership and Management - Serve as a trusted advisor to executive leadership on data and enterprise platform technology assets and solutions. Assign, prioritize, track, and review progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Manage vendor relationships and ensure vendor compliance with regulatory, contractual, and service level agreements. (10%) 5) IT Risk and Control Management - Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams. Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union's application system within their scope. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%) Required Skills This position is skilled and knowledgeable at managing and operating data and enterprise applications in a complex, multi-system/multi-vendor computing environment, and leverages new and existing technology in support of business and IT objectives. Therefore, the following qualifications are required: 1) A Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field. 2) A minimum of three (3) years of IT experience managing scalable data and enterprise application development and/or application support teams. 3) Prior supervisory or leadership experience. 4) Experience in a financial institution is preferred. 5) A proven ability to implement innovative technology solutions that address business needs. 6) Practical experience working with contract programming and other 3 rd party professional services vendors, including the creation of Statements of Work (SOWs) and negotiation of labor rates for services. 7) Demonstrated skills with: a) Enterprise Data Platforms (e.g. Snowflake, Microsoft Data Fabric, Databricks) b) Data Tooling and scripting (e.g. Informatica, Python, etc) c) Application development software and tools d) Enterprise API development e) Installation and support of 3 rd party packaged software or hosted/cloud-based applications. f) Working in both Agile and Waterfall delivery environments.

The Credit Manager is responsible for coordinating all commercial loan and deposit activity in accordance to WPCU policies and procedures, while adhering to state and federal regulations. Manage the day-to-day activities of the Member Business Support Coordinators, Small Business Analysts, Treasury Specialists and Credit Analysts. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (45%) Review and approve credit analyses and assign risk grades. Perform analyses on complex credit request. Provide training and guidance to all departments. Oversight and management related to Small Business loan applications. Oversight and management related to Treasury activities.. Manage ACH exposure. Analyze and underwrite credits as needed. (10%) Assist Member Business Services VP in executing Business Tactics. (10%) Assist Relationship Managers as needed (10%) Facilitator between credit analysts and loan officers. Enforce credit policy. Discusses loan structure with loan officer to minimize risk. Prepare and develop various reports as required by management to assist in the overall management of MBS's. (5%) Develop written policy documentation. (5%) Initiate process improvement and quality reviews to simplify and improve productivity. (5%) Assist Member Business Services VP in satisfying regulatory requirements as provided by state and federal authorities. (5%) Assist Member Business Services VP in ensuring that WPCU adheres to the policies and procedures approved by our board of directors. (5%) Required Skills The Credit Manager possesses the following knowledge and skills: A Bachelor's degree in Finance, Accounting or Business-related field and/or a minimum of 10 years of experience as a credit analyst and/or portfolio manager. Previous experience leading a team in a project management, supervisory or team leads Capacity. Proven ability to learn complex or sophisticated concepts and apply the appropriately is required. Understanding the Credit Union movement, the “WPCU difference”, as well as knowledge of WPCU products and services and the ability to understand and effectively communicate these differences is preferred. Demonstrated ability to learn and utilize the necessary software to complete job functions. Working knowledge of income statements, balance sheet and other corporate financial documents is required. Working knowledge of SBA lending programs including SBA 7(a), SBA 504, and SBA Express.