Become An Universal Banker

* Act as primary customer contact position in a Santander branch
* Responsible for total customer satisfaction by meeting all the financial needs of a customer: product, servicing, and transactional
* Identify the financial needs of the customer at the transaction window, platform desk, in the lobby or during out of the branch sales activities depending on branch needs and customer volume
* Accountable to meet all assigned customer service and sales activity goals by executing a model branch day plan that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, as well as other sales activities as directed
* Acquire and maintains customer relationships over the entire lifecycle of the customer by identifying and understanding the financial needs of a customer or prospect
* Recommend appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting a specific need
* Ensure error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, loan closings, and routine bank transactions
* Develop and deepen customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
* Gain in depth knowledge of the different banking channels and promote opportunities to introduce the multichannel customer to these capabilities
* Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines

* Position Specific Responsibilities
* Key Teller Responsibilities_
* Accurately process deposits and withdrawals for consumer and business clients.
* Cashes checks, processes savings withdrawals and cash advances.
* Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits.
* Balances cash drawer daily and verifies cash provided from/returned to the vault.
* Issues official checks, traveler’s checks, gift cards, and other instruments and process tax payments, change orders, foreign currency, loan payments, and safe deposit box payments.
* Processes various reports as required by branch.
* Properly scans work in a timely and accurate manner.
* Accurately processes night depository bags.
* Perform safe deposit duties.
* Performs other branch operations and service-related work (e.g., account maintenance, check ordering, etc.) as determined by management.
* Assists in opening and closing the branch and vault daily; assists in balancing vault currency and coin; balances ATM.
* Maintains knowledge of security and safety policies and strictly adheres to established procedures, follows established internal controls, including dual control.
* Additional duties are based on level (see Distinction Across Levels).
* *_ _
* Key Relationship Banker Responsibilities_****_ _
* Proactively advises consumer and business clients in their selection of various accounts, loans and other products and financial services utilizing the Johnson Bank Relationship Review and other tools.
* Proactively manages a self-developed pipeline of clients and prospects to uncover current and future needs.
* Originate and close consumer loan products including credit cards.
* Contributes to achievement of revenue goals, while maintaining pricing discipline.
* Reports on personal sales results and activities as required.
* May participate in external business development opportunities.
* Remains familiar with competitor products, services and pricing; understands and uses techniques with clients to compare and contrast JB products and services.
* Acts as primary point of contact for customers.
* Ensures client satisfaction is met or exceeded at pre-planned regular intervals – on-boarding, periodic
* e-mails or calls, life-cycle events, etc.
* Asks open-ended questions to uncover additional opportunities.
* Responds to customer inquiries and concerns and provides positive solutions.
* Assists customers with account maintenance, documentation, disputes and other required paperwork and documentation utilizing technology and resources available.
* Adheres to established operational procedures and controls for security and safety policies.
* Possesses knowledge of required documents and understands impact to the client and bank.
* Processes various reports and follows through accordingly.
* Required Experience
* Minimum 2 years successful sales experience in a goal-oriented environment.
* One year teller and one year personal banker experience preferred; College degree or relevant work experience may be considered as a substitute for teller/banking experience.
* Proven ability to meet or exceed goals.
* National Mortgage Licensing System (NMLS) registration required (preferred upon employment).
* Exhibits the following:
* Excellent oral and written communication skills.
* Solid problem solving and decision making ability.
* Skilled at ‘learning on the fly‘-is a versatile and relentless learner.
* Bachelor’s degree preferred.
* High School diploma required

* Contributes to the banking center’s overall success by meeting defined targets for both sales and service
* Actively participates in weekly sales meetings, call nights, sales blitzes, and other activities to grow sales
* Demonstrates in-depth knowledge of the different banking channels and promotes opportunities to introduce clients to these capabilities; provides customer education and guidance on various self-service solutions including Smart ATMs, online and mobile banking to enhance their service experience
* Proactively resolves a variety of moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
* Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs
* Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performance
* Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements
* May assist in mentoring and training of new associates
* May serve as back up to the Banking Center Manager or Assistant Manager to oversee daily branch operations such as opening/closing the branch, ensuring adherence to established bank policies and procedures, researching, and resolving customer issues, etc

* selling bank products and services both inside and outside the branch, conducting Branch Associate / Teller transactions and managing the lobby.
* They will serve as a Branch Associate / Teller during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production.
* If selected for this position, the onboarding and training program provides an exciting opportunity to work, master and apply newly acquired skills in various branch locations within the area.
* This will allow the selected candidate to learn about BBVA Compass, our global organization and will have the privilege to work with an incredible team.
* The eventual branch assignment will occur when all required training activities are successfully completed.
* Our Sales & Service Advisors keep offices productive by being flexible, knowledgeable and customer centric.
* Learn how here

* Perform all basic daily teller functions including deposits, withdrawals, cash checks, TTL processing, cash advances, selling money orders, cashiers checks, travelers checks and savings bonds
* Maintain an average or higher level of performance with regards to the Teller Performance guidelines and Teller Performance Standards
* Meet and /or exceed all Central Bank of St.
* Louis referral, sales and service goals
* Understand and adhere to all security-related policies and procedures with regards to cash handling, customer services and internal auditing
* Understand and enforce all bank policies, procedures, and governmental regulations to include BSA
* Have a thorough knowledge of the on-line teller system, banking system and new accounts system
* Perform all other job-related duties as they are assigned by the Supervisor or Branch Manager
* Open and close consumer and commercial accounts
* Prepare signature cards, resolutions, and other documents pertinent to the sales process
* Accept account maintenance requests from customers and complete necessary documentation
* Other Duties as assigned
* Travel from various branches to complete job assignments
* Understands and complies with all banking regulations, especially BSA/ AML as it pertains to job duties and responsibilities
* ADDITIONAL DUTIES AND RESPONSIBILITIES:Assist others in the department/facility as needed and/or directed.
* May be assigned vault and/or ATM balancing responsibilities.
* May be assigned new account responsibilities.
* May be assigned other duties and responsibilities.
* May be assigned work or training at other assigned