Universal banker job description

A Universal Banker performs a variety of duties to provide existing and potential customers with efficient
and accurate services. An employee in this position may be required to perform Customer Service
Representative, Teller, and Loan Associate duties. More than one duty is required to be classified as a
Universal Banker.
Essential Duties and Responsibilities:
Must have and retain extensive knowledge of bank products and services in order to serve the
customer effectively. Perform basic teller, vault, collection, new accounts, and back up loan related duties. Maintain a high level of company and customer confidentiality.
Other Duties and Responsibilities:
The Universal Banker is to rotate various job duties at least bi-monthly for a week. Pays and receives and maintains a teller drawer. Maintains records for vault. Inputs currency orders and shipments. Completes laser pro worksheets as requested by loan officers. Assists in safe deposit box customer entry. Adherence to and support of all compliance and BSA/AML rules and regulations related to
this job function. Performs other duties that may be assigned by Management.
Note: Universal Banker I spends less than 50% of time working the teller line.
Universal Banker II spends greater than 50% of the time working the platform.
Education and Experience:
High school diploma or general education degree (GED) One year of teller experience in a financial institution with additional training in a business-related area.
Preferred Skills:
Business degree from a technical school and/or college preferred. General knowledge in Microsoft programs Excel, Word and Outlook. Proficient at operating a computer, typing/word processing, ten key number pad, printer, fax
machine, and copier. May require successful registration with, and issuance of a unique identification number from, the
Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair
Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act). The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor through the day. Must possess superior organizational skills, communication skills and capable of making good
judgments. Must have a professional appearance and manner at all times. Ability to travel to various JD Bank locations is expected. Must be available by phone or email for last minute schedule changes.
Scheduling:
Work schedule will vary depending upon location, but will consist of an 8-hour shift between the hours of
7:45 a.m. – 6:30 p.m., Monday through Friday. Rotation of Saturday banking hours may be included.
Schedule may require representing the company after hours at related functions, customer calls or
training. Occasional overtime may be required. Regular attendance is required. Universal Banker will be required to travel.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period.

Replies to all questions will be held in strictest confidence.

In order to be considered for employment, this application must be completed in full.

APPLICANT'S STATEMENT

By submitting an application I agree to the following statement:

(A) In consideration for the Bank’s review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation.

(B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank’s human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information.

(C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice.

(D) If hired, I will comply with all rules and regulations as set forth in the Bank’s policy manual and other communications distributed to employees.

(E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination.

(F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered.

(G) I hereby acknowledge that I have read the above statement and understand t

Overview

Dillsburg Financial Center in Dillsburg, PA York County. Full-time position; approx. 40 hours/week; days and hours may vary based on branch need. Must be available to be scheduled around branch hours.

The Universal Banker is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs.

Responsibilities

• Drive proactive sales conversations through internal and outbound interactions including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Proficient in identifying consumer and small business lending opportunities and partnering with centralized lending group to ensure successful customer outcomes.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Provide ongoing support to customers regarding products and services. Perform customer maintenance requests, process teller transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications Education

High School Diploma or equivalent. (Required)

Experience

2 or more years customer service or sales experience. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. NMLS

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

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