Universal Banker Vs Bank Representative

The differences between universal bankers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a universal banker has an average salary of $35,922, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a universal banker include customer relationships, cash handling and financial services. The most important skills for a bank representative are bank products, customer service, and bank policies.

Universal banker vs bank representative overview

	Universal Banker	Bank Representative
Yearly Salary	$35,922	$34,417
Hourly rate	$17.27	$16.55
Growth Rate	-3%	-12%
Number Of Jobs	28,761	105,192
Job Satisfaction	2	-
Most Common Degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Average Age	41	39
Years Of Experience	12	-

What does a Universal Banker do?

A universal banker's role is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction. Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently. They must also manage cash drawers, generate referrals, and identify the clients' financial and banking needs. Furthermore, as a universal banker, it is crucial to ensure that all processes comply with the policies and regulations of the bank.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Universal banker vs bank representative salary

Universal bankers and bank representatives have different pay scales, as shown below.

	Universal Banker	Bank Representative
Average Salary	$35,922	$34,417
Salary Range	Between $27,000 And $46,000	Between $28,000 And $41,000
Highest Paying City	Urban Honolulu, HI	Albany, NY
Highest Paying State	Hawaii	New York
Best Paying Company	Affinity Credit Union	Advancial Federal Credit Union
Best Paying Industry	Finance	Finance

Differences between universal banker and bank representative education

There are a few differences between a universal banker and a bank representative in terms of educational background:

	Universal Banker	Bank Representative
Most Common Degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Most Common Major	Business	Business
Most Common College	-	-

Universal banker vs bank representative demographics

Here are the differences between universal bankers' and bank representatives' demographics:

	Universal Banker	Bank Representative
Average Age	41	39
Gender Ratio	Male, 35.1% Female, 64.9%	Male, 34.1% Female, 65.9%
Race Ratio	Black or African American, 9.0% Unknown, 3.0% Hispanic or Latino, 20.7% Asian, 9.7% White, 56.7% American Indian and Alaska Native, 0.9%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	7%

Differences between universal banker and bank representative duties and responsibilities

Universal Banker Example Responsibilities.

Manage ATM processes including proofing, replenishment and customer investigations.
Process transactions such as deposits, retirement savings plan contributions, automate teller transactions, ATM deposits, and mail deposits.
Open deposit accounts, loan applications, respond to customer inquiries and refer cross-selling opportunities.
Stay up to date on NMLS certification.
Certify NMLS member, notary, banker and teller.
Offer covert operations for wire transfers, bill payment, online technical support, troubleshoot website issues and diagnostics.

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Bank Representative Example Responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

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Universal banker vs bank representative skills

Common Universal Banker Skills

Customer Relationships, 11%
Cash Handling, 9%
Financial Services, 7%
Branch Management, 7%
Customer Satisfaction, 7%
Account Opening, 6%

Common Bank Representative Skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Updated January 8, 2025

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