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The differences between universal bankers and personal banking representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a universal banker and a personal banking representative. Additionally, a universal banker has an average salary of $35,922, which is higher than the $33,833 average annual salary of a personal banking representative.
The top three skills for a universal banker include customer relationships, cash handling and financial services. The most important skills for a personal banking representative are bank products, profiling, and customer inquiries.
| Universal Banker | Personal Banking Representative | |
| Yearly salary | $35,922 | $33,833 |
| Hourly rate | $17.27 | $16.27 |
| Growth rate | -3% | -3% |
| Number of jobs | 28,761 | 41,795 |
| Job satisfaction | 2 | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Average age | 41 | 41 |
| Years of experience | 12 | 12 |
A universal banker's role is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction. Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently. They must also manage cash drawers, generate referrals, and identify the clients' financial and banking needs. Furthermore, as a universal banker, it is crucial to ensure that all processes comply with the policies and regulations of the bank.
Personal banking representatives typically earn $39K per year. This position requires a high school diploma or GED at a minimum, but employers prefer a bachelor's degree in finance, business, or a related field. They may also ask for experience in customer service, cash-handling, or banking. Personal banking representatives are required to provide bank client support, assist with account management, process checks, and find products and services that will be the best fit for their clients.
Universal bankers and personal banking representatives have different pay scales, as shown below.
| Universal Banker | Personal Banking Representative | |
| Average salary | $35,922 | $33,833 |
| Salary range | Between $27,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | Urban Honolulu, HI | - |
| Highest paying state | Hawaii | - |
| Best paying company | Affinity Credit Union | - |
| Best paying industry | Finance | - |
There are a few differences between a universal banker and a personal banking representative in terms of educational background:
| Universal Banker | Personal Banking Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between universal bankers' and personal banking representatives' demographics:
| Universal Banker | Personal Banking Representative | |
| Average age | 41 | 41 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 33.4% Female, 66.6% |
| Race ratio | Black or African American, 9.0% Unknown, 3.0% Hispanic or Latino, 20.7% Asian, 9.7% White, 56.7% American Indian and Alaska Native, 0.9% | Black or African American, 9.7% Unknown, 2.9% Hispanic or Latino, 22.5% Asian, 9.2% White, 54.9% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 11% |