Plant Manager jobs at UFP Industries - 2107 jobs

This role is not open for submissions from outside staffing agencies Plant Manager We are actively seeking a Plant Manager for our New Berlin, WI facility. The Plant Manager will direct and manage plant operations with overall responsibilities for Production, Maintenance, Quality, Safety, Inventory and Cost Control, Logistics, and other production-related activities. We are growing at a tremendous rate which presents a fantastic opportunity to join our company and achieve long-term career goals. WHO YOU ARE: A Change Management Leader, a Team Builder with a focus on Safety, who is Goal Oriented and has a Servant Leadership work style. The Plant Manager is responsible for: Directing and managing plant operations for production, maintenance, quality, and shipping and receiving. Setting production goals, monitoring, and managing all aspects of production. Implementing cost effective systems of control over capital, operating expenditures, workforce, wages, and effective use of labor. Managing capital asset maintenance. Establishing and monitoring overall plant performance for production and quality standards. Controlling and minimizing labor overtime, premium freight, and repair expenses. Maintaining, adjusting, or replacing existing plant facilities and equipment when necessary. Providing leadership and training to accomplish the company goals and objectives. Implementing and maintaining preventative maintenance programs. Incorporating shop floor organization and plant cleanliness processes. Providing direction, development, and leadership to production supervisors. Managing and monitoring branch safety conditions to ensure full OSHA compliance and to reduce the incidence of work-related injury to employees. Communicating regularly with senior management and support functions. SKILLS YOU BRING: 5 years manufacturing experience with minimum 3 years supervisory experience in a GLASS fabrication environment Bachelor's degree or combination of education and experience Business finance acumen and P&L knowledge/experience Background with manufacturing methods, process improvement programs and procedures including Lean manufacturing techniques required Must have excellent follow through and communication skills with the ability to prioritize tasks and manage multiple assignments Production and Capacity Planning Background WHY CHOOSE US: We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job. We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you we value you as an employee and how we will help you achieve financial independence. We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada. With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary The Plant Manager is the senior leader on site and is responsible for everything that goes on inside the fence-line and is the driver of the production process. We look to the Plant Manager to build a collaborative environment between operations, sales, engineering, accounting, and transportation. This dynamic leader will be pushing continuous improvement in workplace safety, production efficiency, product cost, and customer service. Job Location This role will be on site at our facility in Platteville, CO. Job Responsibilities Ensure the plant employees and guests on site comply with safety and environmental practices - lead by example and build a safety first culture Lead production scheduling to meet customer needs including timely delivery Develop a keen focus on customer service and proactive communication across the team Partner with the engineering team to ensure proper drawings and designs are being used during the manufacturing process Purchase material/services to successfully operate the facility Successfully hire, supervise, orient, train and retain operations/product staff Promote and maintain a clean workplace that is “tour-ready” at all times Ability to read drawings, plan production tasks from those drawings, and coach employees to produce product correctly Ability to operate some of the standard tools on the plant floor such as overhead cranes, hand tools, batch plant, etc. While the Plant Manager will not be asked to operate these things continuously, having some of these skills will make him/her a better coach and troubleshooter Be a leader and coach leadership. Motivate crews during morning huddles. Lead effective Mid-Day meetings. Coach Leads on how to set expectations on a whiteboard and have them followed. Lead inventory counts. Promote safety best practices in meetings with other Plant Managers Perform any other duties as assigned by the General Manager as deemed appropriate and necessary by them Job Requirements Bachelor's Degree in Business, Operations, Engineering or equivalent experience 10+ years of experience working in a leadership role in an industrial manufacturing environment Experience with precast/concrete or building materials is a plus Proven track record of developing, leading and maintaining a continuous improvement mindset at the plant Ability to work on your feet for the majority of the day in a production/plant environment subject to areas that are unheated and/or non-air conditioned Ability to work with computer as necessary (Microsoft Word, Excel, PowerPoint, AX) Ability to lead and direct other individuals and work with other group leaders Compensation This role has a base salary range of $100,000 to $130,000/year + 15% annual bonus Vacation hours of two weeks per year Sick leave benefits up to 56 hours per annum 401k plan Short-term and long-term disability benefits 11 paid holidays per year Annual community volunteer paid day What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Oversee and direct operations of a surface aggregate production facility, including safety, personnel, production/inventory management, maintenance planning/forecasting (fixed plant equipment), and partial assumption of P&L responsibility. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Ensure that all operations are in full compliance with federal and state regulations, including MSHA,ODNR, EPA, DEP, etc. Ensure compliance with The Shelly Company Manual of Safety Practices & Procedures. Enforce company policies, procedures, and work rules, discipline when necessary and document employee performance issues. Enforce company safety rules and conduct safety meetings, including toolbox talks; ensure facilities are operating in a safe manner. Supervise and direct facility personnel to ensure proper placement of resources. Identify and resolve regulatory, safety, personnel, and production problems in a timely and effective manner. Ensure interdepartmental reporting is completed satisfactorily (production reporting, fuel/hour meter readings, environmental/safety reporting, etc.) Communicate regularly with all supporting departments (Safety, Environmental, Equipment, Finance, Sales, HR, QC, etc.) and interpret needs to inform business decisions. Maintain constant awareness of financial standing of the facility and adapt forecasts to changing business conditions. Understand industry standards and best practices for managing a surface aggregate production facility including extraction methods, production strategies, fixed plant equipment operation and maintenance (conveyors, crushers, screeners, electrical systems, etc.). Accurately forecast production and maintenance activities as required. Other Requirements Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site ready to begin work at the designated start time. Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule. Assist with various training initiatives, as necessary. Attend relevant conferences/seminars/shows (with Manager approval) relative to technological advancements. Supervisory Responsibilities Fulfill supervisory responsibilities in accordance with the company policies, procedures, and applicable laws. Responsibilities include, but are not limited to: Planning, assigning, and directing work. Willingness to develop subordinates' technical and leadership skills and make recommendations for new job opportunities when appropriate. Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary. Addressing complaints and resolving problems in a timely manner. Ability to get work done through others using effective delegation, scheduling, and time management practices. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education and Experience Bachelor's degree or equivalent from a four-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively to customers or employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception. Work Environment While performing the duties of this job, the employee continually works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration. The noise level in the work environment is usually very loud and may require protective equipment. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

KT Holden Construction, owned by Kate and Tyler Holden, is a values-driven heavy civil construction company serving the greater Cincinnati region in both the public and private sectors. Since 2020, the company has grown to 60 employees and is known for its intentional culture and commitment to its four deeply held values: Structure Before Load, Be a Good Apple, Love the Dirt You Dig, and Honest to Greatness. KT Holden exists to build successful projects and exceptional teams while elevating the construction industry through integrity, accountability, and people-first leadership. The company is in a high-growth season with significant upcoming project opportunities and long-term aspirations, like becoming a benchmark for excellence in heavy civil construction. Position Objective KT Holden is looking to hire a Director of Operations to join their leadership team. This person will be the strategic and tactical leader responsible for all construction operations-field, project management, and shop support. This role exists to bring structure, consistency, and operational excellence to a rapidly scaling business. Reporting directly to the owners and sitting on the leadership team, this leader will drive execution, develop people, implement systems and processes, optimize resources, ensure compliance, and protect and advance KT Holden's culture as the company enters its next phase of growth. The position is essential to enabling the owners to step out of day-to-day operations and positioning the company for major project wins and long-term expansion. Position Key Responsibilities • Lead and oversee all construction operations, including field crews, project managers, and shop operations. • Actively promote KT Holden and its values to clients, partners, and the industry. • Optimize manpower, equipment, and resource utilization to minimize waste and reduce costs. • Ensure full compliance with regulatory requirements, safety standards, permits, and environmental guidelines. • Conduct regular field visits, inspections, and quality audits to evaluate performance and identify improvements. • Build structure, processes, SOPs, and operational systems to support consistent execution and scalability. • Strengthen communication flow between field and office; surface issues clearly and early. • Foster a culture of accountability, collaboration, values alignment, and continuous improvement. • Build strong relationships with clients, subcontractors, and vendors; resolve issues and maintain client satisfaction. Skills and Experiences Needed • 15+ years in the construction industry with 5+ years in operations leadership. • Heavy civil/sitework background strongly preferred. • Proven record of managing complex projects, multiple crews, and both field and office operations. • Deep understanding of the construction project lifecycle, regulatory compliance, permits, and quality standards. • Strong analytical problem-solver with the ability to drive repeatable, sustainable improvements. • Exceptional communicator capable of bridging field/office divides, interpreting nuance, and elevating issues constructively. • Skilled in building teams, developing people, and cultivating a healthy, values-aligned culture. • Financial acumen: budgeting, forecasting, job cost tracking, and resource allocation. • Must embody KT Holden's values and be energized by building a company-not just projects. FireSeeds is the retained search firm leading this hiring process. All interested candidates must apply and engage directly through FireSeeds, as we are managing all initial stages of candidate review and communication on behalf of our client.

Factory Manager - TimberQuest Location: TimberQuest Fabrication Facility - Stockton The Factory Manager is responsible for leading TimberQuest's day-to-day fabrication operations in a growing, small-scale manufacturing environment. This role owns shop coordination, people leadership, safety, and quality while learning and evolving plant operations maturity alongside the organization.This role designed for a hands-on leader who is building manufacturing leadership capability while operating within an emerging fabrication model.Experience & Education Requirements 5-7 years of experience in construction fabrication, light manufacturing, or assembly-based environments. 2-3+ years of direct people-management experience leading shop or field-based teams. Exposure to lean manufacturing or continuous improvement preferred but not required. Bilingual English / Spanish preferred. Key Responsibilities Plant Operations & Production Coordinate daily fabrication activities to meet project schedules and quality expectations. Monitor workflow, identify delays, and partner with Preconstruction to resolve production issues. Track production output and basic productivity metrics. Materials & Inventory Order materials and shop supplies; maintain appropriate inventory levels. Coordinate deliveries and outbound shipments. Safety & Quality Enforce safety standards and promote a safety-first culture. Perform quality checks on all fabricated products prior to shipment. People Leadership Directly supervise ~5 shop employees including hiring, onboarding, training, and performance coaching. Build manufacturing capability within the team, many of whom may be new to fabrication environments. Foster a positive, respectful, and accountable shop culture. Continuous Improvement Identify process gaps and partner with leadership to introduce simple improvements over time. Encourage team feedback and engagement to improve operations maturity. Knowledge, Skills & Abilities Working knowledge of fabrication or assembly workflows. Strong interpersonal skills with the ability to coach inexperienced manufacturing staff. Bilingual communication in English and Spanish preferred. Exposure to Lean/Process Improvement development Core Competencies Hands-On Leadership - Leads from the floor, not the office. Builder Mentality - Comfortable creating structure where little exists. People Developer - Invests in growing early-stage manufacturing talent. Safety Steward - Establishes foundational safety discipline. Compensation - California Pay TransparencyThe expected base salary range for this position in California is:$95,000 - $105,000 annually This range represents the reasonably expected salary for this role. Actual compensation will be determined based on factors including relevant experience, skills, geographic location, internal equity, and business need.This position may also be eligible for: Annual performance-based bonus Company-sponsored benefits including medical, dental, vision, 401(k), paid time off, and other company programs

Director of Operations - Wisconsin (Restoration Division) Berglund Construction Berglund Construction - a 115-year leader in building restoration, preservation, and complex construction - is expanding our presence in Wisconsin. We are seeking a high-energy, hands-on Director of Operations to help scale our Wisconsin office with aggressive growth goals. This is an opportunity to lead the operations of a growing division, shape operational standards, and develop a high-performing team in one of our most strategically important markets. About the Role As the Director of Operations - Wisconsin, you will be the primary operational driver for all restoration work across the state. You'll own field executive, labor productivity, overall project performance, P&L results, solve problems quickly and scale the business through operational excellence. This role is ideal for a decisive, tactical, execution-minded leader who thrives in fast-moving environments and enjoys building operational structure in a growth market. What You'll Do Operational Leadership Own day-to-day operations for the Wisconsin office Provide hands-on problem solving and rapid issue resolution Ensure project schedules, budgets, and quality standards are met Lead project start-ups, manage labor productivity and budget adherence Improve field coordination, change management, and cost control processes Accountable for Wisconsin Office P&L Team Leadership & Development Manage and coach PMs, APMs, and Superintendents Set clear expectations and hold teams accountable Build a culture of urgency, ownership, and continuous improvement Develop operational talent to support growth Client & Partner Management Serve as the senior operational contact for clients and partners Build trusted relationships through responsiveness and transparency Represent Berglund with confidence in the Wisconsin market Performance & Strategy Own operational KPIs, including margin, safety, schedule performance, and client satisfaction Partner with business development leaders on pursuits Translate awarded work into disciplined, profitable execution Help shape long-term growth plans for the Wisconsin office What We're Looking For A leader who is: Urgent and decisive - thrives on real-time problem solving Hands-on and tactical - comfortable jumping into project challenges Energetic and driven - pushes teams toward high performance Adaptable - excels in dynamic, fast-moving environments Confident and clear - communicates effectively with teams and clients Accountable - sets expectations and ensures follow-through Resourceful - finds solutions even when conditions are ambiguous Qualifications 10+ years of construction or restoration leadership experience Proven success overseeing operations in complex, fast-paced environments Experience running teams of PMs and Superintendents Restoration experience preferred (but not required for exceptional operators) Strong financial acumen and P&L accountability Why Berglund Construction? 115 years of construction and restoration excellence A growing market with significant opportunity for leadership impact Strong executive support and investment in Wisconsin A culture focused on craftsmanship, collaboration, and continuous improvement Competitive compensation, benefits, and long-term growth opportunities Ready to Build Something That Lasts? If you're a builder, problem solver, and operational leader who thrives in fast-moving environments, we'd love to talk.

SunSource and its family of companies make up one of North America's leading value-add industrial distribution organizations, with 200+ locations and 3,000+ employees. We deliver products and solutions across Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. Learn more: ****************** The primary role of this position will be to manage, direct and oversee the various industrial hydraulic assemblies including monitoring testing and oversee troubleshooting of various fluid power system related issues and components. In addition, the management of the production schedule, technician labor hours and facility operations. What We're Looking For High school diploma/GED required; 2-year fluid power degree or technical certification preferred. 5+ years of hands-on industrial fluid power experience, including hydraulic/pneumatic troubleshooting and reading circuit drawings. 2+ years of supervisory experience in a production or fabrication environment. Previous machine building experience strongly preferred. Strong organizational, time management, and communication skills. Valid driver's license; ability to lift up to 50 lbs and work in an active shop environment. Benefits & Perks At SunSource, we believe in supporting our employees both on and off the job. Our comprehensive benefits package includes: Medical, dental, and vision coverage 401(k) with company match Paid time off and holidays Additional wellness and employee support programs What You'll Do Lead daily operations of the fabrication shop, including scheduling, workflow, and technician oversight. Manage the build, testing, and troubleshooting of hydraulic and pneumatic systems. Ensure production targets are met with a strong focus on safety, quality, and on-time delivery. Monitor labor hours, budgets, and expenses while driving cost-effective performance. Oversee training and certification of technicians, fostering skill development and continuous improvement. Maintain a safe, organized, and ISO-compliant facility. Partner with leadership on shop improvements, supply management, and process optimization. We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact ********************** to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

Job Description: Director of Culinary Operations About LOS TACOS No. 1 LOS TACOS No. 1 is an expanding restaurant group with multiple locations in Manhattan serving Mexican tacos in a vibrant atmosphere. The company started after three close friends from Tijuana, Mexico and Brawley, CA realized the need for truly authentic Mexican tacos on the East Coast. The company is passionate about making every guest at LOS TACOS No. 1 feel like they have been transported to Mexico when they step into our restaurants. For more information, please visit: ************************** Who We're Looking For LOS TACOS is searching for an experienced Director of Culinary Operations (DCO) to oversee company-wide food preparation planning, analysis, and quality control. The DCO helps assure that production meets company standards for taste, availability, yield, cost, and waste, in a complex and high-volume fast casual restaurant environment. This position will work closely with our Head of Operations, Head of Training, Head of Purchasing, Plant Manager, and Director of Finance. The optimal candidate for this position comes from a high-volume culinary background, is fluent in Spanish, and has strong data competencies using Excel, Restaurant365, and other best-in-class food service software platforms. They will balance their time about half and half between desk work (research, data analysis, production reports, cost/yield analysis, etc.) and field work (on-site quality assurance and quality control, check-ins with prep managers, etc.) The DCO will report to the Head of Operations and will directly supervise three Regional Prep Managers. Responsibilities Develop, manage and implement high-quality culinary data systems to manage high-volume, company-wide food preparation: recipes, par levels, labor requirements, yield, waste, and more. Leverage culinary data systems to allow leadership team to make data-based decisions related to purchasing, taste, cost, efficiency, and scalability. Train, supervise and continually develop three Regional Prep Managers to assure they lead their teams with passion, integrity, purpose, accountability, and efficiency. Perform weekly site visits for quality assurance and quality control purposes, liaising with Regional Prep Managers to determine areas of success, areas needing improvement, and operating challenges. Communicate and collaborate daily with Head of Operations, Head of Training, Head of Purchasing, Plant Manager, and Director of Finance to acquire and apply company data, insights, and systems. Help Los Tacos meet its financial, operational, and brand recognition goals through excellence in food preparation planning and execution. Develop, maintain, and improve all preparation-related SOPs in accordance with food safety best practices and DOH regulations. Identify training needs and develop related programs in collaboration with Head of Training to improve prep team efficiency and performance when needed. Qualifications 5+ years of relevant experience as a Culinary Director, Director of Operations, and/or Executive Chef in high-volume food service operations with regularly increasing scope of responsibility. Strong experience with Restaurant365 or equivalent food service ERPs (i.e. MarginEdge, Netsuite, CaterEdge, OracleERP) for inventory management, recipe development, yield and cost analysis, etc. Fluent in verbal Spanish. Significant capabilities in Excel for standard culinary data analysis (product mix, sales, revenue, yield, cost, forecasting, recipe development, etc.) Significant experience in multi-unit food service, institutional food service, and/or commissary kitchen operations. Experience mentoring, training, teaching, and supervising culinary staff and providing effective, constructive feedback. Passion for high quality Mexican food made with integrity and authentic flavors. Highly organized, systematic, detailed, and analytical with excellent communication, presentation, time management and facilitation skills. Strong proficiency in all aspects of Microsoft Office Suite and other relevant, contemporary digital platforms. Valid and up-to-date NYC DOH food handler's certificate. Preference for candidates with additional food safety certifications (e.g. HACCP, NYS Ag & Markets). Compensation & Benefits This position will have a total annual compensation in the range of $140-150K. In addition, this position will be eligible for the following benefits: Health, dental, and vision insurance coverage Paid time off and comp days Transit & commuter benefits Free meals at all of our restaurant locations Application Process Candidates should send an email to ********************* with “Director of Culinary Operations” in the subject line with a resume and a cover letter. Qualified candidates will be contacted directly. Los Tacos #1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation to view or apply for this position, please contact us at ******************.

Operations Manager - Nashville TN Join Our Growth! Redi Carpet, the nation's largest multi-family flooring provider, is expanding into Nashville and seeking an Operations Manager to lead our installation operations. What You'll Do Schedule daily installations using Redi Carpet software Communicate installation details to crews Resolve installation issues and reschedule as needed Maintain subcontractor agreements and organized paperwork Ensure billing accuracy and approve installer payments Recruit and evaluate quality flooring contractors Oversee warehouse operations and enforce safety standard What We're Looking For Experience in operations management (flooring or construction preferred) Strong organizational and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Bilingual (English/Spanish) preferred Tech-savvy and detail-oriented Why Redi Carpet? Competitive pay and benefits Career growth opportunities Be part of an exciting market expansion Ready to lead? Apply today and help us bring Redi Carpet's trusted service to Nashville!

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Sales Operations and Intelligence Manager Department: Sales Reports to: VP Sales The Sales Intelligence Manager will lead the development and management of the company's sales CRM, reporting tools, and analytics. This role turns data into actionable insights that drive sales growth and strategic decision-making. It requires a results-driven, collaborative professional who can bridge data, sales execution, and business strategy. Key Responsibilities Develop, manage, and optimize the sales CRM and reporting systems. Analyze sales and market data to uncover trends and opportunities that inform strategy. Translate insights into clear, actionable recommendations for sales and leadership teams. Partner cross-functionally with Sales, Marketing, Supply/Ops, IT and Finance to align goals and execution. Create dashboards and visual reports that communicate performance and opportunities. Train and support sales teams in using data tools and applying insights effectively. Ability to work independently with a high degree of accuracy and attention to detail in the fast-paced environment Demonstrate ability to communicate ideas, facts, and technical information clearly and concisely to executive level management, as well as other internal customers both verbally and written Serve as the company's industry expert on market trends and competitive activities. Qualifications 3+ years of experience in sales analytics, CRM management, or business intelligence. Proficiency with Power BI, Tableau, and CRM systems (e.g., Salesforce), experience with Zonda is a plus. Strong analytical and storytelling skills - able to turn data into business impact. Advanced Microsoft Office skills; experience leveraging AI tools a plus. Bachelor's degree preferred.

General Purpose: Directs and manages all industrial field activity in all facets of the regional operation.Responsible for fiscal, operational, and strategic planning for the division, as well as financial performance. Essential Duties and Responsibilities: Ensure that all activity in area of responsibility is conducted in accordance with the McCarl's Safety Program and Quality Program. Ensure that all employees are trained in safety and quality programs. Lead all aspects of McCarl's safety/quality culture and a commitment to zero incidents / zero defects. Coordinate all operational, administrative, and financial activities of designated areas of the division.Assume direct responsibility for the financial performance of these areas. Develop annual plans and projects, including sales plan, fixed and variable expense plan, and gross and net profit plan. Provides financial oversight and senior management for multiple construction teams through the preconstruction and construction process. Actively participate with the pre-construction department in the bidding process, project execution phase, and scheduling pre- and post-project review meetings. Senior Management responsibility for project performance: financial, schedule, client relations, Labor Relations. Familiarity with all Building trades in Managers division. Have working knowledge of all PLO / CBA / NMA agreements utilized on projects. Review project status reports, work in progress reports, and business plans, to ensure that the division is performing within established budgetary limits and time constraints. Assure compliance of each project with all applicable federal, state, and local laws and regulations, as well as with internal McCarl's operations and personnel policies. Oversight and Collaboration during the Preconstruction, Estimating, and proposal development process for new and existing business opportunities. Leads Contract negotiations, solutions, and development. Provide recommendations and collaborate with Executive Team to support decisions. Provide Strategic plans for new business opportunities and foster new client relationships. Collaborate with Operations Managers to secure new work for the division. Serves as the primary client relationship manager, who builds long-term relationships with new and existing clients to generate new business opportunities. Establish and maintain positive, productive relationships with vendors and suppliers, as well as other McCarl's departments and managers. Establish and maintain strong union relations by working closely with business managers and international union representatives. Involvement in the community and industry as an influential leader through participation in organizations and memberships. Oversee operational and fiscal activities associated with the vehicle fleet in the division.Ensure adherence of vehicles to all required codes. Develop high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff including timely completion of employee performance appraisals. Assume ultimate responsibility for recruiting and retaining a qualified, efficient work force throughout the department by assuring that quality employees are hired and that effective employee performance evaluations are conducted on a regular basis. Recommend adjustments in employee compensation levels according to established guidelines. Together with HR, lead strategy for career development, progression and succession of staff. Support and drive utilization of various McCarl's initiatives and new technologies. Develop working knowledge of all disciplines including our scanners/robotics to maintain McCarl's as a technology leader amongst industrial contractors. Become a good corporate citizen in the community and maximize McCarl's-controlled resources to benefit company goals and objectives. Ensure that all activity is conducted in accordance with the Company's Equal Employment Opportunity policies and Affirmative Action obligations. Perform other activities, duties, and responsibilities as assigned. Supervisory Responsibility: This position has direct supervisory responsibility over the work of Operations Managers, Project Managers, Construction Managers, Field Supervisors and Sales/Administrative Staff. This position has functional supervisory responsibility over the work of Operations Leads who perform work within the General Manager's assigned division. Responsible for the evaluation of supervisory staff and oversee the performance of the assigned work force. Qualifications: Values: Integrity, Commitment to Excellence, Customer Focus, Collaboration, and Innovation Core Competencies:Planning, Problem Solving, Results Orientation, Change Leadership, and Business Acumen Bachelor's degree in Engineering, Construction Management, Business, OR similar type experience in a related position that provides knowledge and experience required Minimum of twenty (20) years' experience in multi-craft construction management Thorough understanding of Industrial Construction industry and participating markets Expertise in at least one primary discipline within the construction industry (e.g, process piping, electrical, civil/structural, scaffold/coatings/insulation, etc.) Prior experience serving as Project Manager or Director of construction teams, where responsibilities include construction, engineering, estimating, contracts management, and client relations Ability/knowledge to discuss technical questions with owners concerning constructability, schedule adherence and impacts to construction Ability to navigate client conversations to address change orders and issues related to budget performance, safety, quality and personnel challenges Knowledge of project scheduling including float/adherence to monitor project performance Knowledge of industrial construction standards including scheduling, contracts, coordinating and managing all disciplines and subcontractors Active participation in construction industry professional organizations Demonstrate skills critical for managerial success, including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical, and communication skills Ability to work effectively with all levels of McCarl's employees, customers, suppliers, and partners Professional verbal and written communication skills, public speaking and customer presentations Self-starter with a strong work ethic; ability to establish and promote good customer relationships Ability to read, analyze, and interpret technical information, financial reports, and legal documents. Comfortable responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to develop presentations and effectively communicate information to executive management, public groups, and/or boards of directors. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Bluebeam and Viewpoint. Travel Requirement: This position requires over-the-road travel with overnight stays to assigned project locations. 50-75% travel (with most day travel and occasional overnight travel). Physical Requirements: Will regularly sit, use of hands/fingers, talk/hear. Will occasionally stand, walk, grasp, reach w/ hands/arms, bend/stoop/kneel/squat/crawl. Lift up to 20lbs. Near vision. Ability to adjust focus. Work Environment: Will regularly be in an office. For the most part, ambient room temperatures, lighting and traditional office equipment as found in typical office environment. Will occasionally be in a job or shop site. Moderate noise level. Employees must use personal protective equipment as deemed necessary by the industry/construction safety standards and/or by McCarl's safety policy and procedures. To perform this job successfully, an individual must be able to perform each activity, duty and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill and/or ability required, however are not comprehensive. Items may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: Bachelor's degree or equivalent work experience required. 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: 114,400.00 - 157,300.00 USD AnnualFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Job title: Service Operations Manager Reports to: Sr. Operations Manager The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals. Service Operations Leadership: Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of inside service support personnel. Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions. Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Target a technician labor billable ratio level which matches company goals. Maintain technician staffing at appropriate levels for business requirements. Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely. Responsible for professionalism of inside service staff. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Travel as required to drive business activity if multi-branch support required. (100% in office) Demonstrate flexibility/teamwork as additional items will be required to help grow the business. Education: Associate Degree Preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with SAP brand ERP systems a plus. Must be able to perform all functions of direct reports. Direct reports: Service Coordinators The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.