Universal Health Care jobs - 73 jobs

SUMMARY: The Executive Assistant to the Chief Executive Officer (CEO) serves as the principal administrative and clerical support to the CEO. This position performs a variety of administrative support tasks with changing priorities. Performance is evaluated by the CEO based on the timeliness, consistency, and quality of work performed as well as professionalism with which tasks are carried out. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Provides a warm and professional greeting to visitors and staff entering office; Composes and types correspondence; supports CEO with distribution of communications to staff; Routes and helps prioritize incoming mail and email to CEO; Organizes and maintains electronic and manual file systems, correctly files correspondence and other records; Answers and screens CEO telephone calls, and arranges conference calls. Coordinates manager's schedule and makes appointments; Greets scheduled visitors and conducts to appropriate area or person. Arranges and coordinates travel schedules and reservations; Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities; Conducts research, gathers information, and compiles reports; Provides assistance with documenting procedures and standard operating practices; Records and transcribes minutes of meetings; Copies or scans correspondence or other printed materials; Prepares outgoing mail and correspondence, including e-mail and faxes; Orders and maintains supplies, and arranges for equipment maintenance; Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer; Provides support for general administrative and human resources processes; Assist HR Manager with professional staff credentialing process; Works cooperatively with other department heads to attain goals and objectives of FCCHC; Conducts general administrative and clerical functions as assigned; Identifies opportunities to alleviate and support the CEO. QUALIFICATIONS: Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Minimum of five years Administrative/secretarial experience Ability to type 60 or more words per minute Strong working knowledge of Microsoft Office platform Strong verbal and written communication skills; phone etiquette and professionalism COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job: Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability - Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication- Communicates frequently (as-needed) with CEO, reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Compliance - Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Develops and implements cost saving measures; Conserves organizational resources. Customer Service - Creates a positive and professional impression over phone and for visitors; Responds promptly to internal and/or external customer needs; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; proactively provides status updates; able to prioritize activities. Ethical Standards - Understands and models organizational core values (WHO WE ARE); Treats all people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically. Flexibility - Flexible in terms of role and schedule. Willing to work outside of normal schedule if needed. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of development opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Models an effective decision-making process; Exhibits sound and accurate judgment. Motivation - Arrives prepared to work; Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Gathers and analyzes information skillfully. Professionalism - Approaches and responds to others in a friendly and professional manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Maintains a professional appearance and demeanor. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Technical Skills - Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Timeliness of Work Completion - Completes work on-time and on schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Graduation from Business or Technical School in secretarial training program. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Strong typing and phone skills. Intermediate- Advanced knowledge of core MS Office software (Outlook, MS Word, and Excel), basic familiarity with MS Excel. Fast learner with new software and information systems. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL: I- (Job classification level in which employees have minimal risk to blood borne pathogens).

Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Procurement Clerk ensures that the items and services to build and maintain our corporation's medical and dental operations are purchased from specified suppliers and are delivered according to agreed terms and conditions. An essential aspect of this role is seeking maximum value for the company through time and cost agreements. Performs a variety of responsible assignments associated with formal and informal purchasing, including entry-level buying, purchasing, reviewing and comparing vendor documents, vendor outreach, contract maintenance, and monitoring duties. Responsible for purchasing activities including but not limited to product research, price quotes, vendor selection, issuing purchase orders, shipping and billing documents, and contracting for and issuing work orders. Essential Duties and Responsibilities include the following. Other duties may be assigned. Interfaces with Operations Manager to plan and prioritize purchasing activities. Reviews planned orders, create requisitions for purchased items, and manage approval process. Compile information and records to draw up purchase orders for procurement of materials and services. Transmits and prioritizes approved purchase orders and supporting documents to supplier. Issuing purchase orders for all supplies to be ordered for the company. Obtaining vendor pricing on all supplies and equipment to be ordered for the company. Determine potential cost savings of bulk purchasing. Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered. Review submitted requisition orders to determine validity and reasonableness of requested supplies or equipment. Determine if inventory quantities are sufficient for needs, ordering more materials when necessary. Match requisition orders, shipping packing slips and invoices to determine appropriateness, pricing, and extension of cost of invoiced items. Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications. Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems. Tracks order acknowledgement, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers. Tracks orders and confirms system lead times, delivery dates, and costs. Reviews, updates, and maintains purchase orders until they are closed. Ensures orders adhere to supplier agreements and contracts; reports nonconformances. Identifies opportunities and implements actions to achieve efficiencies. Contributes to consolidation, reduction, and rationalization of the local supplier base. Obtain approval from CEO or CFO for non-recurring items prior to purchasing supplies. Complete follow up on incorrect invoicing and returns to insure proper credits are received. Code invoices to the appropriate General Ledger Account number prior to submission of invoices to Accounting Manager for processing. Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes. Arrange vendor services for work orders for the requested equipment repairs. Determine most appropriate vendor for requested equipment repairs. Communicate with clinic staff in regards to schedule of vendors for repairs to be made. Respond to staff and supplier inquiries about order status, changes, or cancellations. On an annual basis perform bidding process for the following year to determine vendor selection for recurring items purchase. Assist CEO and/or CFO in bidding process for any major renovations that may occur. Assist in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies. Assist CFO in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Monitor contractor performance, recommending contract modifications when necessary. Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms for public posting. Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in Accounting, Finance, Business Administration or related field or related field of study from an appropriately accredited institution and two years of procurement experience; or equivalent combination of education and experience. Prior experience with purchasing/procurement of goods/services preferred Proficiency with 10-key and Microsoft Word & Excel Attention to detail Must have organization and time management skills Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to work in biohazard environment and treatment of HIV positive patients.

Replies within 24 hours Caregivers...Tired of driving too far to work short shifts? Worried about exposure due to COVID? Would you like a set schedule with the ONE client close to your home? What if you could work full time with one client? What if you had a set schedule that YOU created based on your families' needs? What if you could have a part time schedule that worked with your other jobs- allowing you some additional income? If this sounds like something YOU NEED right now...click HERE to apply!! Tired of working for companies that don't CARE? 1st Choice Home Care, locally nurse owned agency, specializing in client centered care in the home. We practice dedicated staffing allowing caregivers and clients to bond and stay in a routine schedule. Click HERE and apply TODAY!! Benefits when you join our Care Team: Competitive pay PAID TIME OFF Flexible schedules (part time and full time) Holiday pay Paid training Clinical support and training with each client Your Role in the Care Team: Assist an individual so they can remain independent in their home! Aiding with bathing and dressing so your client can feel good about starting their day Prepare delicious meals for your client so they can once again enjoy home cooked foods! Make sure they are reminded to take their medications Provide transportation to appointments and errands creating a sense of independence Providing housekeeping assistance to keep the environment clean and fresh Be a friend, a companion, and a source of comfort.... MAKING A MAJOR IMPACT IN SOMEONE'S LIFE Role Requirements: Must be Vaccinated TB test (upon hire) CNA on NC Registry or experienced PCA Hoyer Experience (optional) Dementia training or experience (preferred) Background check nationwide High school diploma Clean driving record and current DL Scrubs A positive and upbeat attitude A loving heart! We have a supportive office staff to assist with your needs with everything from scheduling to HR and payroll. We are hiring for multiple positions for clients in Greensboro and surrounding areas. We love our caregivers! You are the heart and soul of our company. If you are warm and caring, If you have patience, respect and a cheery outlook, If you enjoy learning and want to keep learning, WE WANT YOU--!! Compensation: $11.00 - $13.00 per hour Becoming a Caregiver Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes. As our population ages, the demand for caregivers is growing every day! Is this career right for you? Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.

Responsible for supervision of the day-to-day operations of the performance improvement and risk management functions of the organization. He/she will assure that accurate and complete data is used to assess quality of services delivered, collaborate with leadership and clinicians to strategize, and monitor quality improvement modalities, and identify opportunities for minimizing risk in the delivery of services. Assist the organization in fulfilling its mission of providing high quality compassionate health care and implementing a culture of quality at all levels of the organization. RESPONSIBILITIES AND DUTIES To provide leadership and advice in the implementation of the organizational Quality Improvement/Quality Assurance Plan; To work with medical staff as well as accounting and medical coders to achieve maximum accuracy and completeness of coding for medical services provided; To assist the Chief Medical Officer in direction and implementation of the activities of the Quality and Safety Committee; To compile assessment of areas of maximum risk within the organization at least quarterly and recommend strategies for minimizing risk of adverse events; To communicate effectively with staff at all levels in initiatives involving quality improvement or minimization of risk; Serve as a local subject matter expert on electronic health record (EHR) and ancillary data infrastructure. Monitor clinical workflows and recommend process improvements to optimize clinical service delivery and related data capture; Provide timely consultation and training to both providers and staff that enhance the quality of care being provided and the accuracy of data being captured in the clinical documentation, coding and billing processes; Provides orientation to new staff members in the areas of Performance Improvement, OSHA, and Clinical Policies and Procedures; Accreditation: Recommend improvements to programs, policies and/or workflows to ensure PCMH status is maintained and advanced into the future; Quality: Partner with the Chief Medical Officer to regularly monitor all facets of FCCHC's board-approved Quality Improvement / Quality Assurance Plan, including those specific clinical initiatives mandated by the Health Resources and Services Administration (HRSA), Center for Medicare and Medicaid Services (CMS) and contracted managed care organizations (MCO's). Ensure that FCCHC providers are well informed of quality measures and well equipped to succeed in future value-based payment initiatives; Participates in other related activities affecting the clinic programs (e.g., grant application requirements, patient data analysis, committees, recruitment and orientation); Complete the Uniform Data System and Federal Tort Claims Act on an annual basis based upon required due dates; Produce regular reports regarding quality indicators and other chart audit data. Preparations for Quality Assurance staff meetings by developing agendas, taking minutes and compiling and distributing packets to include preparation of the CMO's Report to the Board of Directors; Audit charts on the use of various screening tools and as requested by the Chief Medical Officer; Risk: Oversee a portfolio of initiatives that collectively minimize FCCHC's liability and malpractice risk exposure. Coordinate, schedule and/or deliver timely trainings on identified risk topics. Consult with Chief Financial Officer and insurance broker to leverage external training and resources that minimize risk. Serve as key member of FCCHC's Quality and Safety Committee. Chairs committee in the absence of the Chief Medical Officer; and Performs other necessary duties as required by the CMO to meet the goals of providing primary health care services. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor's degree in a clinical specialty as a minimum, advance degree preferred. Minimum 3-5 years of experience in clinical quality and risk management activities. LANGUAGE SKILLS: Ability to read and comprehend written materials. Ability to write clearly and concisely. Ability to communicate effectively one-on-one or for small groups. Ability to make formal presentations to groups. Ability to communicate with patients and family members of various educational, socio-economic, and cultural backgrounds. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios and percents. REASONING ABILITY: Ability to solve practical problems and utilize appropriate steps for problem resolution. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to exercise sound judgment. COMPETENCY/SKILLS REQUIREMENTS: Competency required in the areas of interpersonal communications, excellent verbal and written skills, and knowledgeable of Medicare and regulatory and credentialing criteria and standards. Knowledge of safety standards, spread of organisms, and the adult learning process. CPR certified. OTHER SKILLS AND ABILITIES: Ability to operate all basic office machines and equipment. Ability to assess and visually present data using run charts, flow charts, scatter diagrams, control charts, histograms, decision matrices, etc. Ability to deal effectively with stress and to work under pressure. Ability to exercise flexibility in work schedule. Basic word processing and general computer skills. Computer skills to include proficiency with the use of Microsoft word, excel, publisher, PrintShop. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move patients of varying weight. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, pay close attention to detail, courteous and professional, deal with stressful situations such as emergencies and/or staff shortages, and to adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Director of Finance and Operations will oversee and serve as the manager of all financial activities/operations and ensure the corporation's financial health. Develops and executes financial policies and procedures. Principal responsibilities include overseeing the financial reporting, short range and long-term financial planning, general accounting, subsidiary corporation implementation and billing, audit coordination, taxes, banking, and monthly cash flow. Directly accountable for the functions of the general ledger, payroll, accounts payable, accounts receivable, grants accounting, budget preparation, logistics functions, information management systems and other related operations as may be necessary. Position may involve the performance management of subordinate employees. Benefits Offered Company paid Medical Insurance Dental and Vision insurance Retirement Planning (403B) Health Reimbursement Account (HRA) 11 Paid Holidays Essential Duties and Responsibilities Serves as the primary business advisor to service line teams. Collaborates with physicians and executive leadership to ensure accurate data usage and recommend enhancements based on industry trends. Lead financial reporting and ensure regulatory compliance. Develop internal accounting policies and controls. Manage budgeting, forecasting, and financial operations. Oversee audits and internal control activities. Provide financial analysis and strategic support to executives. Ensure compliance with all financial regulations. Oversee billing and collections. Oversee/handle bookkeeping and Accounting. Asset Management (physical and financial). Oversee accounting operations, managing accounting personnel, and providing training plus the recording of transaction and reconciliation of balance sheets. Handle purchasing and Vendor Relations. Education and Experience Bachelor's degree from a four-year college or university Two years related experience in a health care setting where Federal Medicare cost reporting is used or equivalent combination of experience and education or 5 years experience in accounting. CPA is required, preferably in a business-related discipline. A MBA is strongly preferred. Applicable certification in computer network management plus two years experience of network management for multiple locations preferably within the medical industry. Possess a minimum of 3 years of financial experience as Director or CFO level finance professional, preferably in the software, internet, technology or consulting medical services industry. Strong leadership, communication and operations experience is required. Knowledge of the principles and practice of not-for-profit health care organizations; Knowledge of state and federal laws, as pertaining to HHS/HRSA-BPHC regulations and policies. Knowledge of the structure and operations of federally qualified health centers (FQHC's). Experience with computerized accounting systems and spreadsheets. Experience and understanding of computerized accounting systems, budgets, and financial data operations, third party billing, contracting, collections, and cost-reporting (Medicaid & Medicare). Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Powered by JazzHR yl FiNxHGE8

Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary First Choice Community Health Centers is looking for a full-time dedicated and compassionate Board-Certified Physician - MD/DO to join us. The Physician utilizes a team-based approach to care delivery for patients of the healthcare facility by directing the health care team comprised of nurses, medical assistants, ancillary support staff and administrative staff to deliver care in a planned, efficient and organized manner. The Physician ensures that the team's role includes care coordination, care management, and patient self-management support. In addition, Staff Physicians, unless specifically exempted by the Medical Director, shall be qualified to serve on the active Medical Staff of a local hospital, provide inpatient care services, assume “on call” after hours responsibilities and supervise health center PA's or NP's as appropriate. Benefits Offered Company paid Medical Insurance Dental and Vision insurance Retirement Planning (403B) Health Reimbursement Account (HRA) 11 Paid Holidays Essential Duties and Responsibilities Provides primary medical care by caring for all patients in accordance with the physician's medical specialty. Develops a plan of care for each patient, including complete medical history, physician examination, diagnosis, appropriate treatment and/or referral, including hospitalization where necessary. Stresses the importance of preventive health care measures. Uses all available resources in diagnosis and treatment, such as laboratory and radiological testing, in an appropriate and cost efficient manner. Confers with consulting physicians, nurses, patients and patient's families concerning treatment and care of patients. Refers cases, which require specialist services, but maintains responsibility, assuring that continuity of care is provided. Participates in the development and implementation of a regularly updated quality assurance plan for the consortium and participates in the health Promotion/Disease Prevention activities required by the US Public Health Service. Attends medical staff meetings and participates in the health center's Q/A program. Performs other necessary duties as required by the health center to meet the goals of providing primary health care. Supervisory Responsibility Directly supervises mid-levels, students, and residents as appropriate. Physician may be asked to serve as the Physician in Charge at a particular clinic site and, as such, will supervise the medical team at that site. EDUCATION/EXPERIENCE Medical Degree or D.O. from an accredited school with a valid NC License to practice medicine. Federal DEA and NPI (Required). Must be Board Eligible/ Board Certified Physician (Required). Completed residency training (Required). Other Skills and Abilities Ability to analyze and critique clinical judgment; ability to manage clinic flow of patients and establish time management principles; ability to assess equipment needs for a rural clinic; ability to evaluate personnel for recommendations regarding retention, pay or promotion; ability to perform outpatient procedures; ability to articulate instructions to low-income people; bilingual (Spanish) highly desirable. Work Environment The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary Under general supervision, the LCSW provides comprehensive case management services for all clients and their family members. Responsibilities include initial and on-going assessment of bio-psychosocial factors, healthcare factors and educations needs of these clients with a focus on enhancing our client's capacity for self-support and self-sufficiency. Benefits Offered Company paid Medical Insurance Dental and Vision insurance Retirement Planning (403B) Health Reimbursement Account (HRA) 11 Paid Holidays Essential Duties and Responsibilities Direct Patient Care - responsible for providing quality direct primary care to patients and family members. Provide crisis intervention services to patients Provides/ conducts psychosocial assessments and assists the patient in utilizing the support systems and community resources available. Provide patient education Provide counseling therapy Implement treatment plans by identifying an ranking problems based on individual patient needs. Support the medical treatment plan. Demonstrates critical thinking skills by performing appropriate interventions. Identifies the impact of cultural diversity and lifestyle choices on patient condition and makes accommodations for such differences. Care Plan Development - responsible for developing useful treatment plans for patients and family members. Meet with individuals to discuss current needs and create plans to address needs. Utilizes knowledge and required skills to ensure appropriate assessments. Consult and plan meetings with other professional to discuss patient's treatment services. Prepare and maintain records. Maintain and up-to-date referral system. Contributes to optimal efficiency and productivity of the clinical care team by anticipating needs of patient and communicating with medical provider regarding patient care. Community and staff support - ensure community outreach and education of community staff. Participation and leadership in all center based activities Coach patients to engage in various wellness programs offered by center, based on care plan. Administrative Reporting - Creates and delivers accurate reports to the Chief Medical Officer (CMO). Meets productivity and billing goals set by organization. Generates reports based on work with clients. Work with the Clinical Services Department to promote ongoing performance improvement activities. Other Duties Assigned Perform other duties as assigned or become necessary by supervisor Supervisor Responsibility None Education and/or Experience Masters of Social Work (MSW) or Master's Degree in Human Services field. Must have an active NC LSCW license. Minimum of 4 years of professional experience working as LCSW in a community healthcare environment. Knowledge of federal, state, and local laws/regulations pertaining to our program services. Work Environment The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

SUMMARY: The Director of Administration & Compliance (DAC) is directly responsible for the day-to-day operations of all First Choice Community Health Centers (FCCHC) medical and dental sites. The DAC is a member of the Senior Management Team and is also responsible for directing key areas related to operations, performance management, compliance and quality, business development, strategic and financial planning, as well as special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Performance Area I: Site Operations Management Responsible for performance of each First Choice Sites, as measured by site-level performance indicators and targets; Creates and maintains systems and processes necessary to successfully manage the organization's current activities and its projected growth; Maintains sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession; Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources; Establishes operating policies consistent with CEO expectations and corporate policies and objectives and ensures their execution, using a balanced scorecard measurement system; Evaluates the results of overall operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer. Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine “spot checks” in key areas. Each site should be visited a minimum of once per week, either by COCO or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate Employees Oversees managers who direct site-level and department activities that implement the organization's policies; positions managed include Performance Improvement Coordinator, Team Leaders (intra-site), IT Specialist, and Environmental Specialist. (Note: The DAC is ultimately responsible for the performance of the individuals in these positions); Directly supervises sites and oversees the daily operation of all sites, implementing policies and procedures, and expectations set forth by the CEO and Board of Directors; Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary; Assists managers in the development of their work plans per timeliness and content standards; Provides oversight for maintenance/housekeeping to ensure centers are fully operational and meeting established standards with respect to all duties required of housekeeping and maintenance staff; Conduct periodic (weekly) documented walk-through as is relates to established standards; Develops and maintains Facility Maintenance Plan; Meets regularly with clinical and administrative staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof; Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures; Assists managers in the application of corporate policies, procedures, and practices that comply with local, state and federal laws and regulations. Key Performance Area III: Quality, CQI, and Process Improvement Directly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan; Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO with action plan; Ensures that each FCCHC site maintains a daily productivity goal of a minimum of 36 or more patients a day; identifies root causes of deficits and takes corrective action in coordination with site staff and the Director of Strategic Marketing and Corporate Development; Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives; Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team; Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program Planning Develops and supports the implementation of organizational Operating Plan in coordination with other members of the management team; Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC; Support the establishment of the new FCCHC delivery sites (mobile or standing), and the efficient, effective, and compliant operations thereof; Prepares monthly reports for the Board and is actively involved in the strategic planning activities; Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary; Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies; Assists CFO in completion of all annual cost reports, annual financial audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate Compliance Serves as the Chief Compliance Officer responsible for the auditing, monitoring and evaluating components of the compliance program; Oversees development and monitoring of Risk Management, Crisis Management, Business Continuity and Disaster Recovery Plans; Serves as the Health Insurance Portability Act (HIPAA), and Health Information Technology for Economic and Clinical Health (HITECH) officer, ensuring that regulations for privacy, security and transaction and codes are maintained; Creating a reporting mechanism to be submitted to the CEO as part monthly activities reporting; Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Compliance Program; Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the corporate attorney or approved resources as needed to resolve difficult legal compliance issues; Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations; Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes; Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation's Compliance Program with respect to coding, billing, marketing, and/or protected health information (HIPAA/HITECH); and/or other regulations. Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures; Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, HITECH, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special Projects Meets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization; Assists the CEO, DSMCD, and CFO with grant writing; Serves as a liaison for all construction and renovation projects; Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer; Assists the DSMCD with the CEO Scorecard Report; Completes other duties as assigned. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Chief Operations and Compliance Officer Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 - 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity). Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability - Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication to Person Reporting - Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts. Communication to Subordinates - Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively. Compliance - Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. Effectiveness in Role - Ultimately effective in contributing to measurable strategic goals and objectives of the organization. Ethical Standards - Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Flexibility - Flexible in terms of role and schedule. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues. Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation - Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Strategic Thinking - Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses. Teamwork with Peers and Other Functions - Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates. Technical Skills - Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes. Timeliness of Work Completion - Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Verbal and Presentation Skills - Speaks clearly and effectively; able to effectively prepare for and present to a group. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Combined clinical and business management education, with graduate-level education and concentration in management and/operations . Ability to prioritize and effectively execute the goals and initiatives of the organization. Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. General to advanced certifiable knowledge of SixSigma, Lean, Business Process Improvement and other process improvement methodologies, with field experience demonstrating measurable results preferred. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Familiarity with effective use of computerized accounting, billing, patient information, and electronic medical records software. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, attention to details, sense of personal responsibility for work performance and a professional attitude. The ability to adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL: I- (Job classification level in which employees have minimal risk to blood borne pathogens).

Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary We are seeking a full-time Epic Project Manager for First Choice Community Health Centers, a Federally Qualified Health Center in Lillington, NC. The Epic Project Manager will be responsible for planning, organizing, and overseeing the completion of specific projects, ensuring they are delivered on time, within budget, and to the required standards. They lead and coordinate teams, manage resources, and communicate with stakeholders throughout the project lifecycle. Essentially, they are responsible for the overall success of the project. This role provides strategic leadership and direction for a portfolio of Epic projects, including large-scale implementations, system optimizations, and cross-functional integrations that support the organization's digital health transformation. Benefits Offered Company paid Medical Insurance Dental and Vision insurance Retirement Planning (403B) Health Reimbursement Account (HRA) 11 Paid Holidays Full Time Position Duties and ResponsibilitiesProject Management: Provide Coordination and project management to all Medical and Dental Electronic Health Record related projects. Create project and implement project plans for new modules, software, or functionality. Work with Clinical Informatics staff, Epic analysts, Database administrators, and System administrators to coordinate and facilitate projects including interim and long term milestones/deliverables and progress. Administer tools to track projects to facilitate work by staff and oversight by leadership. Provide regular check-ins for Director of IT and CMO. Identify and troubleshoot issues that threaten project timelines and/or viability. Participate with Director of IT and others as needed to evaluate and develop new initiatives or solutions and collaborate in preparing needed documentation for leadership decision making. Dental Software (Currently Dentrix but likely Epic Wisdom in future): Provide primary IT support for First Choice Dental Health Record. This may include initial implementation of the Wisdom Dental Health Record. Collaborate with System administrators and technical staff on delivery and maintenance of Dental Health Record (DHR) at the dental site. Collaborate with the Dental Director, COO and other IT staff and end users to deliver high quality, integrated, dental care. Configure DHR functionality to improve user efficiency/usability and patient safety. Optimize software upgrades including review of Epic Nova release notes. Evaluate and implement new functionality in Epic and work with DCDO, COO, CMO, dental staff to optimize the system. Create User and Provider records for new employees and guests according to security procedures. Assist users during training and system upgrades. Solve day to day issues that arise within the system. Assist with other reporting or informatics tasks as needed. Provide backup support for other Epic modules as needed. Document build to facilitate cross-coverage and collaboration with other team members. Documentation and response in a ticket-based work order system. Support for other Epic modules (such as MyChart, Welcome, Care Everywhere) are included as staffing and responsibilities change and as new modules are implemented. As assigned by supervisor. Occasional after hours work & support. Must complete certification in EpicCare Wisdom (if implemented) within six (6) months of organization's completion of implementation agreement with Epic. If Wisdom is not implemented, completion of appropriate training for Dentrix/Dexis is required. REQUIRED EDUCATION, TECHNICAL TRAINING OR EQUIVALENT: Bachelors Degree in IT, Engineering, Math, MIS or related field or equivalent experience REQUIRED EXPERIENCE OR SKILLS: Experience with Epic Software. Demonstrated technical abilities to absorb complex concepts and communicate them to a non-technical audience and to interpret end-user needs in light of available functionality. Experience in working in a team managing multiple projects concurrently. Demonstrate creative, collaborative problem solving approach and strong analytical skills. Proficient with EPIC Ambulatory, Prelude, Cadence: (will be trained), Dental Software (Dentrix or Epic Wisdom - Training provided), Microsoft Office Suite. Excellent customer service skills for interacting with other team members and end users. Frequent end-user interaction anticipated Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SALARY Commensurate with Experience. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

SUMMARY: Responsible for maintaining the organization's information systems (i.e. computer, phone, network, etc.) to provide an effective and efficient operation within all Medical/Dental clinics, Administration, Mobile Units and Billing office. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintain computer, phone and network systems for effective and efficient management of information and function in regards to clinic and administrative operations. Maintain plan for computer, phone and network system's continued development and improvement in regards to hardware and software purchases by establishing the long term organization needs. Manage and maintain Local Area Network & Wide Area Network performance and security. Manage the development, implementation, installation, and operation of information and functional computer systems for the organization. Manage computer operation scheduling, backup, storage, and retrieval functions. Develop and maintain software training program for new employees as well as provide ongoing training and support to users in regards to organization software and hardware. Develop and maintain disaster recovery plans. Perform hardware and software updates as required by hardware and software vendors and maintain log for each computer update performed. Troubleshoot all software and hardware issues throughout the organization. Maintain procedure manual to insure continuity of computer operations. Maintain appropriate security system to prevent unauthorized user access. Work with IT vendors and consultants as directed by DOO. Maintain policies for all IT systems including phone, computer, and networking. Assist in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies. Assist DOO and CFO in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Provide monthly reports of Corporate Management Information Systems to the DOO. Assists DOO in preparation of MIS Strategic Plan. Other reasonable duties as required by the DOO. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Associate degree or applicable certification in computer network management plus two years experience of network management for multiple locations preferably within the medical industry. CERTIFICATES, LICENSES, REGISTRATIONS: CNA / CCNA or certification as a CompTIA Network+ (N10-003), Security+ (SY0-101), and/ or A+ (220-602) IT Tech. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPETENCY/SKILLS REQUIREMENTS: Competency required in the areas of communication, excellent verbal and written skills. Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Extensive knowledge of Local Area Network operations and computer hardware operations. OTHER SKILLS AND ABILITIES: Familiarity with effective use of computerized accounting, billing, patient information, and electronic medical records software. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL: II- (Job classification level in which employees have minimal risk to blood borne pathogens).

SUMMARY: Works with the Pharmacy Technicians to make sure medication is dispensed per protocols, educates patients on medication, and indigent program rebates along with third party insurance completed correctly. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Screens, checks and fills prescriptions, including the counseling of each patient. Responsible for dispensing, record-keeping and reports. Works with the Director of Pharmacy Services in the training and education of pharmacy students. Maintains current knowledge of drug therapy. Consults with physicians on patient medical history. QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE: BS in Pharmacy, two years experience as pharmacist. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively before groups or organizations. Ability to communicate in Spanish and English with patients and family members from various educational, socio-economic and cultural backgrounds. MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios and percents. REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPETENCY/SKILL REQUIREMENT: Competency required in the areas of communication, excellent verbal and written skills. Medication theories: use, abuse, mixture of medications, age specific medications.S, LICENSES, REGISTRATIONS: current NC Pharmacy License OTHER SKILLS AND ABILITIES: Ability to operate basic office equipment. Ability to manage an office in an efficient manner. Word processing, spreadsheet, accounting and general computer skills. Ability to assess and visually present data. Ability to deal effectively with stress, exercise good judgment and to work under pressure. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk and climb, balance on two feet, stoop, reach with arms and hands, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to kneel and crouch. The employee must occasionally lift and/or move 25+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, pay close attention to detail, courteous and professional, deal with stressful situations such as emergencies and/or staff shortage, and to adhere to company policies and procedures. ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RISK CLASSIFICATION LEVEL: II (risk classification in which employees have minimal risk to blood borne pathogens)

SUMMARY: Responsible for billing team leadership, subject matter expertise and performing a variety of regular tasks to ensure timely and comprehensive billing and collections for Medical and Dental services rendered by First Choice Community Health Center (FCCHC) providers. Supervises billing specialists to ensure all tasks are completed timely and accurately. The Revenue Cycle Manager is expected to devote 50% of work time to learn leadership and subject matter expert responsibilities. The Revenue Cycle Manager should proactively seek to further develop billing process competencies; and assist in implementation of process improvements. ESSENTIAL DUTIES AND RESPONSIBILITIES Team Leadership Supervise and coordinate the workload of the billing staff to ensure all task are completed accurately and in a timely manner. Define and communicate current and new billing tasks and definitions of the billing team. Recommend and report billing issues of concern related to clinic operations. Run, work and manage reports for the purpose of verifying quality and completeness of various data entry and other functions in the billing EMR system. Communicate with FCCHC clinic staff about missing and erroneous data (impeding claim submission) and ensure the completion and correction of the same. Work collaboratively with other members of the organization to maximize accuracy and completeness of patient claims and the promptness of the billing cycle. Troubleshoot other problems in various billing processes and document to resolution problems discovered. Maintain and control documentation of billing processes. Execute quality controls processes to ensure consistent billing and collection. Monitor third-party coverage contracts, ensuring that current contractual terms are understood and adopted correctly. Assist accounting with reconciling the EMR's system monthly patient claim deposits to the general ledger accounts. Assist Director of Finance in completion of the annual costs report, financial audit, annual UDS report, and any other required annual government reporting. Create and foster an environment that encourages professional growth of the billing team. Other duties as assigned. Billing Subject Matter Expert Study and evaluate new and changing billing requirements and recommend solutions. Work directly with providers and clinic operations to revise processes and resolve issues, if required. Document significant billing changes and methods of management awareness. Monitor changing standards and methods in billing to ensure FCCHC methods and processes are current. Organizing and Performing Other Tasks Manage and coordinate the billing team's work results for quality, accuracy, and timeliness. Oversee and review the transmission of patient claims in the EMR system and other electronic and paper claims processing. Follow-up on unpaid claims with standard billing cycle time frame. Oversee payment processing for accuracy and compliance. Provide excellent customer service to patients inquiring about their accounts and process refund requests, if applicable. Providing ongoing orientation and training to billing staff. REQUIRED SKILLS AND ABILITIES Proficient in internet use and Microsoft Office, including Outlook, Word, and Excel.'Strong attention to detail and ability to manage high volumes of work efficiently. Effective communicator with patients, insurance payors, and internal staff to resolve billing and claims issues. Excellent customer service skills for engaging with patients and families regarding medical and dental claims. Strong problem-solving skills to address discrepancies, denials, appeals, and collections. Ability to prioritize tasks, delegate when appropriate, and manage conflict constructively. Team-oriented with the ability to work independently and follow established policies and procedures. Demonstrated commitment to equity, inclusion, and respectful collaboration with diverse populations.In-depth knowledge of insurance guidelines (HMO/PPO, Medicare, Medicaid, etc.) and billing practices. Familiarity with CPT and ICD-10 coding; working knowledge of EMRs and billing systems. Certified coding certificate or equivalent experience required. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specifically seeking FQHC experience. EDUCATION and/or EXPERIENCE: High School diploma required. Associate's Degree in Medical Billing and Coding preferred or a combination of education and experience. Minimum of five years progressive billing experience required, including supervisory duties. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPETENCY/SKILLS REQUIREMENTS: Competency required in the areas of communication, excellent verbal and written skills. Use of computer skills to include Microsoft Word and Excel. CERTIFICATES, LICENSES, REGISTRATIONS: None OTHER SKILLS AND ABILITIES: Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services. Provide outreach by providing general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination. Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner. Coordinate/Assist patients' transportation coordination in timely manner. Support clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and send do clinical team for response. Serves as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment. Take phone messages, as needed, and distribute them to appropriate personnel. Assist patients complete necessary forms. Work at different FCCHC locations as needed. Ensure timely delivery of outside mail and communication. Cover front desk/call center vacancies as needed. Other duties as assigned. Powered by JazzHR 3XoFL2wIwM

SUMMARY: The Clinical Operations Assistant (COA) is directly responsible for the day-to-day clinical operations of all First Choice Community Health Centers (FCCHC) medical and dental sites per the guidance of the Chief Medical Officer. The COA is a member of the Management Team and is also responsible for directing key areas related to performance management, compliance and quality, business development, strategic and financial planning. Key Performance Measures: Quarterly Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Extremely Effective, 80.0 - 89.0 = Performing at Expected Level, 70.0 - 79.0 = Less Than Effective, Below 70.0= Ineffective.) Inputs may include direct observation, productivity and operational efficiency measures, patient satisfaction scores, UDS metrics, financial metrics, scorecard metrics, compliance measures, activity measures, employee survey scores, activities reporting checklist, and other operational measures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned.) Key Performance Area I: Site Operations Management Responsible for the performance of each of the First Choice Sites, as measured by site-level performance indicators and targets; Creates and maintains the systems and processes necessary to successfully manage the organization's current activities and its projected growth; Maintains a sound plan of corporate organization, establishing consistent application of corporate policies at each site; ensure adequate management development and to provide for capable management succession; Develops and installs procedures and controls to affect both lateral and vertical two-way communication and adequate information flow across the organization, leveraging both verbal, electronic, and conferencing resources; Establishes clinical operating policies consistent with CEO & CMO expectations and objectives and ensures their execution, using a balanced scorecard measurement system; Evaluates the results of overall clinical operations regularly and systematically and reports these results, as well as any concerns, to the Chief Executive Officer and Chief Medical Officer; Ensure clinical inventory levels of supplies are maintained utilizing a cost effective approach-cost containment; Assist with the monthly submission of the Clinical Performance Measures Reports and FCCHC obtaining and monitoring Patient-Centered Medical Home recognition via NCQA; Regularly visits all sites to promote collaboration and communication, assess staff performance, monitor operational efficiency, and assess compliance with established standards of practice and standards of care; validates performance with hard data and routine “spot checks” in key areas. Each site should be visited a minimum of once per week, either by COA or the Performance Improvement Coordinator. Address and follow-up on any issues which are identified and report resulting actions. Key Performance Area II: Performance Management of Subordinate Employees Oversees personnel who direct site-level and department activities that implement the organization's policies; positions managed include Team Leaders (intra-site), and Clinical staff (LPNs, MAs, MLT, Phlebotomist, X-Ray). (Note: The COA is ultimately responsible for the performance of the individuals in these positions); Directly supervises sites and oversees the daily clinical operation of all sites, implementing policies and procedures, and expectations set forth by the CEO, CMO and Board of Directors; Develops work plan strategies in support of organizational goals and objectives for the sites in conjunction with the Team Leaders that are consistent with those of FCCHC. Regularly monitors progress in meeting objectives and revises plans and priorities, as necessary; Meets regularly with clinical staff to assure coordination of activities, adherence to health and business plan, and consistent application thereof; Facilitates staff education and in-services in the areas of safety, infection control, OSHA, TB control, competency checklist and performance improvement. Conducts and reviews annual CPR verifications; Performs appropriate credentialing activities for all permanent and temporary clinical employees as well as assurance of proper current licensure and continuing education. Initiates and participates in staff in-house, in-service education; Responsible for the timely and accurate completion of Performance Evaluations and other personnel actions for direct reports per established procedures. Key Performance Area III: Quality, CQI, and Process Improvement Directly or indirectly (via Performance Improvement Coordinator) responsible for all improvement initiatives, including those related to patient flow, patient satisfaction, productivity improvement, and/or process improvement, in support of measurable objectives. Conducts and documents improvement initiatives/plan; Provides leadership and guidance to the Performance Improvement Coordinator or designee with the Patient-Centered Medical Home recognition, Meaningful Use and Clinical Performance Measures; Performs quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, CQI and other applicable standards; Maintains proper documentation of quality control procedures in accordance with OSHA, CLIA, COLA, NCIR, CQI and other applicable standards; Ensures performance indicators are accurately measured (measurement systems analysis) and reported. Develops and maintains organizational scorecard reporting system; Submits monthly report to CEO and CMO with action plan; Selects high ROI and/or patient-focused projects for improvement, quantifies impact using performance metrics which are in alignment with strategic goals and objectives; Utilizes the CQI process to identify opportunities for improved patient flow, improved access-to-care, and scheduling process improvement, and reviews same with CEO and/or CMO and appropriate Department Heads. Follows up on patient complaints to maintain positive image; Charter and facilitate cross-functional process improvement and/or compliance team; Maintains open communication with the Chief Medical Officer and Department leadership to ensure that the non-clinical administrative operational processes are appropriately integrated into the clinical areas to promote operational efficiency in the provision of patient care. Key Performance Area V: Strategic, Operating, Financial, and Program Planning Develops and supports the implementation of organizational Operating Plan in coordination with other members of the management team; Assists the Senior Management Team in defining short and long-term goals and develops strategies that will improve the operational efficiency of FCCHC; Prepares monthly reports for the CQI meetings and Board per the CMO directive and is actively involved in the strategic planning activities; Monitors expenditures and budget variances related to operations in conjunction with the CFO. Takes corrective action, as necessary; Assists in completion of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies; Assists in completion of all annual cost reports, annual audits, annual UDS report, and/or any other required annual governmental reporting. Key Performance Area VI: Corporate Compliance Serves as the Clinical Compliance Coordinator responsible for the auditing, monitoring and evaluating components of the compliance program in collaboration with the Performance Improvement Coordinator; Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct; Collaborates with other departments (e.g., Risk Management, Internal Audit, HR, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution; Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating and/or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations; Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Routinely conducts random audits, directly or through Performance Improvement Coordinator, of sites to assess compliance and quality standards are being maintained across all areas. Reports violations to responsible manager and CEO to address root causes; Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to prevent or deal with similar situations in the future; Develops and implements training program as needed to address improvement opportunities; Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; Ensures that independent contractors and/or agents who furnish services to the corporation are aware of and in compliance with the requirements of the corporation's Compliance Program with respect to clinical operations and/or protected health information (HIPAA/HITECH); and/or other regulations; Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures; Will ensure that FCCHC remains in compliance with all corporate compliance programs, HIPAA, and other regulations. Notifies (verbally and in writing) employees of updates in policies and/or procedures, and assesses knowledge thereof. Key Performance Area VII: CEO Support/Special Projects Meets regularly with the CEO to keep abreast of any issues or concerns as they relate to the overall effectiveness/efficiency and future of the organization; Assists with grant writing; Prepares monthly reports for the Board of Directors, by direction of the Chief Executive Officer; Assists the Performance Improvement Coordinator/Special Projects with the CEO Scorecard Report; Completes other duties as assigned. COMPETENCIES: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. Each of the following competencies will be evaluated as part of Performance Evaluation according to the following scale: Core Competencies: Clinical Operations Assistant Performance Evaluation Score (Score Rating Targets: 90.0 or Higher= Exceeds Standard, 80.0 - 89.0 = Meets Standard, 70.0 - 79.0 = Minor Improvement Needed, Below 70.0= Developmental Opportunity) Accuracy of Work - Completes all work with high quality and attention to detail. Avoids re-work and/or frequent need for corrections. Adaptable to Change - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Coachability - Responds to coaching feedback in a positive manner; desires to grow in role; follows through on improvement plans resulting in observable and measurable improvement. Communication to Person Reporting - Communicates frequently (as-needed) with person reporting to all necessary information, including project status, work-related issues or concerns, as well as concerns, questions, or suggestions. Is accessible and responds quickly to calls and e-mail attempts. Communication to Subordinates - Is available and accessible to subordinate employees; keeps subordinates informed as it relates to company information. Able to tactfully assess and confront poor performance; quickly identifies issues needing corrective action; reports such actions to CEO. Treats all subordinate employees fairly and objectively. Compliance - Consistently complies with all established company standard operating processes and procedures. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service -Responds promptly to internal and/or external customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability and Follow-through - Follows through on requests and/or instructions (the first time), responds to management direction; Takes responsibility for own actions; Keeps commitments; provides status updates without requests. Effectiveness in Role - Ultimately effective in contributing to measurable strategic goals and objectives of the organization. Ethical Standards - Understands and models organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Flexibility - Flexible in terms of role and schedule. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Able to tactfully confront performance issues. Judgment - Displays willingness to make decisions; Models an effective decision-making process; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation - Puts forth full effort; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving Skills - Identifies and resolves problems in a timely and effective manner; Addresses root-causes of recurrent problems; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Seeks help when needed. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains a professional appearance. Quantity and Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Strategic Thinking - Understands mission, strategic goals, objectives, and measures and understands how their area impacts organization; Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses. Teamwork with Peers and Other Functions- Balances functional and organizational responsibilities; Contributes to upstream and downstream processes; Works well with peers, superiors, and subordinates. Technical Skills - Understands the technical aspects of functional area; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Stays current with industry/technical changes. Timeliness of Work Completion - Completes work on-time and on-schedule; prioritizes, provides frequent unsolicited status updates regarding more involved projects. Verbal and Presentation Skills - Speaks clearly and effectively; able to effectively prepare for and present to a group. Written Communication - Writes clearly and informatively (grammar and spelling); Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. EDUCATION and/or EXPERIENCE: Combined clinical and business management education, with graduate-level education and concentration in management and/clinical operations. Ability to prioritize and effectively execute the goals and initiatives of the organization. Self-motivated, detail oriented and able to both effectively delegate and communicate to employees at all levels of the organization. General to advanced certifiable knowledge of Six-Sigma, Lean, Business Process Improvement and other process improvement methodologies, with field experience demonstrating measurable results preferred. CERTIFICATES, LICENSES, REGISTRATIONS: Licensed as a registered professional in the state of North Carolina or medical licensure, ASCP certification, etc. CPR required. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to apply basic concepts of mathematics and computations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Use of computer skills to include working knowledge of all software available to employees and the ability to train employees on usage of software. Familiarity with effective use of computerized billing, patient information, and electronic medical records software. Must be able to use other equipment such as a fax, copier and calculator. Knowledge of Medicare, regulatory and credentialing criteria and standards. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, attention to details, sense of personal responsibility for work performance, excellent trouble shooting, diagnostic skills and a professional attitude. The ability to adhere to policies and procedures is a must. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary First Choice Community Health Centers, an FQHC, are recruiting for a full time Advance Practice Provider (NP/PA) at several of our North Carolina locations. This role will works as part of the clinic provider team performing a variety of direct patient services including assessment, diagnosis, implementation of treatment, evaluation, and monitoring the general patient management plan for clinic patients. Performs these functions in collaboration with a licensed physician. The APP is a member of the Patient Centered Medical Home (PCMH) health care team. Benefits Offered Company paid Medical Insurance Dental and Vision insurance Retirement Planning (403B) Health Reimbursement Account (HRA) 11 Paid Holidays Essential Duties and Responsibilities Obtains complete medical history from patient, and/or family, and/or previous medical record, etc. Prescribes medications according to therapeutic goals, explains treatment to patients & families. Develop and assist patient and/or family therapeutic and educational plans to promote satisfactory patient outcomes. Teaches and counsels individuals & families to assume responsibility for prevention of illness and for the promotion, maintenance, and restoration of health. Consults with physicians and other members of the health care team as necessary. Refers patients requiring hospitalization or assessment and management of conditions to supervising physicians or appropriate specialist. Follows patient's progress with physician. Maintains all patient records to comply with required standards, reviews records regularly, and obtains physician countersignature where necessary. Attends medical staff meetings and participates in the health center's QI/QA program. Formulates, initiates, and monitors patient management plans for patients assigned to the mid-level Provider using protocols and/or consultation with a supervising physician. Performs routine procedures within scope of practice. Maintains effective working relationships with colleagues, counselors, and others. Performs other necessary duties as required by the health center to meet the goal of providing primary health care services; Other duties assigned by the CEO, CMO, or Board of Directors. Education/Experience Physician Assistant /Nurse Practitioner degree from an accredited institution. Current North Carolina PA-C or NP license. Completed residency training (REQUIRED) At least one year of experience in a primary care setting functioning at the full extent of training and licensure. Minimum of 1-2 years of experience in a clinical setting. Strong commitment to practicing in a community health setting. Excellent communication and interpersonal skills. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Powered by JazzHR ev7aw2MQ4u

Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Medical Billing Specialist will be responsible for billing and collections for Medicare, Medicaid, Insurance, and Self Pay patients for all Medical and Dental clinics. Responsibilities of individual Billing Specialist will vary depending on assignment of responsibilities given by Billing Supervisor. This role is on-site at our Lillington, NC office. Benefit Offerings Company-Paid Medical Insurance Dental & Vision Insurance 403(b) Retirement Plan with Employer Match Health Reimbursement Account (HRA) Paid Time Off + 11 Paid Holidays Life Insurance Long and Short-Term Disability Essential Duties and Responsibilities Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends. Updates job knowledge by participating in educational opportunities. Posting of all cash receipts and insurance payments to EHS software. Research and follow up on all denials for payment. Complete all 2nd Insurance filings. Review charges from daily batches and maintain monthly Deposit Journal, as needed. Assist Finance with reconciling EHS End of Day reports to Deposit Journal, as needed. Report received payments to Accounting Manager for all services to be reimbursed to Physicians. Cover vacancies at Patient Representative position during vacations, sickness, or vacant positions. Maintaining accurate ICD-9, CPT and HCPCS codes within the EHS software. Complete all required procedures on EHS software (i.e. End of Day, End of Month, etc.) Research all credit Accounts Receivable balances and perform required follow up to resolve credit balance. Research all Account Receivable balances and perform necessary follow up required to resolve Accounts Receivable balance issue. Assist in preparation of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies Assist Billing Manager in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Other reasonable duties as required by the CEO, Billing Manager or the Board of Directors Education and/or Experience High School diploma required. Associates Degree in Medical Billing and Coding preferred - or a combination of education and experience. Minimum of two years progressive billing experience required. Other Skills and Abilities Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SUMMARY: Laboratory Technician (LT) is a member of the Patient Centered Medical Home healthcare team approach to delivering care in a proactive, planned, and coordinated evidence-based care. The LT plays an increasingly important role in coordination of health care delivery in a Patient Centered Medical Home by maintaining laboratory equipment, supplies, records, and procedures in accordance with OSHA, CLIA, CQI and other applicable standards. Laboratory technicians are a part of a team-based approach to care delivery by contributing to the quality of patient care delivered and taking an active role in evaluating and improving patient care by assurance of lab administrations, requests, and follow-ups. Laboratory Technician works with the Medical and Laboratory Directors to improve the quality and efficiency of lab services. Performs proficiency testing on laboratory equipment as required by the Medical and Lab Directors; Works with patients and clinic healthcare team regarding test availability, collection of specimens, cost effectiveness of tests, etc.; Performs quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, CQI and other applicable standards; Maintains proper documentation of quality control procedures in accordance with OSHA, CLIA, CQI and other applicable standards; Maintains adequate inventory of laboratory supplies and ensures that all supplies are viable before use in patient testing; Follow proper procedure for providers to receive test results both normal and abnormal; Assist in the work-up of patients when necessary and feasible; Participates in continuing education on and off-site as appropriate and feasible; Adheres to the delegated criteria of Laboratory, X-ray and Medical Acts policy and procedures; Participates in performance and training of OSHA Infection Control and Safety and adheres to the policies and procedures;

Performs mammography examinations, patient education, quality control, and various computer assignments as required. Responsible for performing all general radiologic procedures with minimal supervision. Contributes to the quality of patient care delivered, and take an active role in evaluating and improving care. Exhibits a patient-centered medical home approach to care delivery by working to improve the quality and efficiency of patient services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for the operation of radiological equipment to produce radiographs (x-rays) for diagnostic purposes, as directed by the physician. Review and integration of pertinent patient history and clinical data; then produces, records and processes mammographic images for interpretation by the radiologist. Provides direct patient care to patients. Operates X-ray equipment and performs various mammography related procedures. Develops and evaluates the film for technical quality such as density contrast, definition, and distortion. Explains procedures and educates women about the role of regular mammography in preventive breast health. Prepares and maintains records and files, and cleaning and adjusting equipment as needed. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Arranges patients for radiological examinations. Produces radiographs (x-rays) to aid in the diagnosis of medical problems. Prevents patient from being exposed to unnecessary radiation. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Positions patient on examining table and adjusts immobilization devices to obtain optimum views of specified area of body requested by Physician. Explains procedures to patient to reduce anxieties and obtains patient cooperation. Moves x-ray equipment into specified position and adjusts equipment controls to set exposure factors such as time and distance. Practices radiation protection techniques to minimize radiation to patient and staff. Conduct/complete referral forms and patient x-ray logs. Completes all required documentation on the same day as event requiring the documentation. Performs clerical duties (e.g. maintaining records, generating and sending communications and reports, maintaining databases, entering data, faxing, answering phones, filing, etc.) completely, accurately and within established time frames. Assists in preparing the patient for examination by medical staff, assists during the examination as needed; Assists in the general cleanup and maintenance of the patient examination rooms, work-up area and equipment; Participates in continuing education on and off-site as appropriate and feasible; Participates in performance and training of OSHA Infection Control and Safety and adheres to the policies and procedures; Performs other necessary duties as required by the corporation to meet the goals of providing primary health care services. QUALIFICATION REQUIREMENTS: Successful completion of required mammography course and Advanced Mammography Board Certification. Current and ongoing compliance with the ACR and MQSA requirements for quality standards, continuing education and continuing experience. Availability to work Saturdays and/or evening hours as required. EDUCATION and/or EXPERIENCE: Completion of approved American College of Radiology Radiologic Technologist Program. Completion of a two year training program in Diagnostic Radiology from an accredited school. Registration with the American Registry of Radiologic Technology (ARRT) with Advanced Level Mammography Certification required. Two years of experience in primary health care setting, preferred. Two (2) years radiology experience. CERTIFICATES, LICENSES, REGISTRATIONS: American Registry of Radiologic Technology (ARRT) Licensed. Requires completion of a formal radiologic technology training program in an A.M.A. approved school, is certified in Diagnostic Mammography, and has at least two years of experience in radiology. American Heart Association BLS.

SUMMARY: Works as directed by the Director of Pharmacy Services to make sure medication is filled per protocols and indigent program rebates along with third party insurance completed correctly. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Enter (new and refill) prescription orders in the computer to include: Upon receipt of the routing slip check for insurance (Medicaid-obtain card), drug allergies, next appointment; Alert the pharmacist if any drug allergies are known and enter in the computer; Check that quantities are sufficient until the next appointment; Alert the Pharmacist if any drug-drug interactions arise; Enter and charge Medicaid prescriptions properly; Enter and charge all indigent patient programs. Maintain the computer by performing daily backup and monthly backups on the first and fifteenth of each month. Make sure computer systems stay on Monday nights to receive updates. Produce and check reports Print daily controlled substances (DEA) report; Daily transaction report to count number of patients served each day and check for all prices; Print Medicaid for audits with corrections and claims submissions printout. Review denials; Resubmitting appropriately as checked by the pharmacist. Prepackaging medicines for outreach personnel Print labels per protocol and outreach formulary: Generic name, strength, quantity and labeler-manufacturer; used for (brand name if applicable); directions for use (Spanish and English) from outreach formulary; date, lot number and expiration date. Maintain supplies Reorder low stock to include STD and TB medicines; Sign in orders: check quantities, prices and expiration dates, file all paperwork properly; Separate files for Controlled Substances receipts, update acquisition prices in the computer; Return outdated medicine: return before credit is no longer allowed, prepare all paperwork; According to manufacturer's specifications, mail/prepare for pickup, and send copies to fiscal office; Maintain office supplies: order from proper places using proper forms. File filled prescriptions daily in numerical order. Print prescription forms by using available forms. Update the formulary changes noted by the Pharmacist. Type minutes of the pharmacy meetings. Perform other related duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operationg and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate in Spanish and English with patients and family members from various educational, socio-economic and cultural backgrounds. MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPETENCY/SKILL REQUIREMENT: The competencies listed below are representative of the knowledge, skills, and/or abilities which must be consistently demonstrated for this job. CERTIFICATES, LICENSES, and/or REGISTRATIONS: Pharmacy Technician certification. OTHER SKILLS AND ABILITIES: Ability to operate basic office equipment; copiers, printers, fax machines. Word processing, spreadsheet, accounting and general computer skills. Ability to assess and visually present data. Ability to deal effectively with stress, exercise good judgment and to work under pressure. PHYSICAL/MENTAL DEMANDS: The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move 25+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.