Medical Receptionist jobs at University of Central Florida - 30 jobs

Medical Secretary I
University of Central Florida 4.6
Medical receptionist job at University of Central Florida
UCF Health - Student Health Services (SHS): UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as a Medical Secretary and deliver outstanding care to our community. The Opportunity: As a Medical Secretary I at UCF Student Health Services, you serve as the primary non-clinical point of contact, managing patient scheduling, triage coordination, and front-office operations under the supervision of the Business Manager I. The Medical Secretary I is responsible for maintaining high-level data integrity by performing database maintenance, reviewing patient accounts, and verifying insurance eligibility through PeopleSoft and EHR systems. This role ensures operational excellence and regulatory compliance by upholding HIPAA/FERPA standards and assisting in the training of student staff. UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department. Responsibilities: * Greet patients and act as the primary scheduler for the University of Central Florida Student Health Services. Determine appropriate appointment types/timelength. * Schedule appointments with appropriate providers for non-emergency patients to ensure daily patient management. Refer patients to Nurse Facilitator for effective triage or facilitate triage with the Nurse Facilitator via telephone. * Provide insurance verification of appointments and eligibility of PeopleSoft. Reconcile scheduling (clinical and departmental) conflicts as they arise, or changes develop. * Answer incoming calls, and disseminate information as needed, direct visitors to the appropriate department(s) within the UCF Health Services. * Perform data entry, register, and update patient insurance information in the Electronic Health Records (EHR). Confirm the accuracy of data. Responsible for collecting patient co-payments and/or any outstanding balances. * Interpret policies and procedures, as needed, and disseminate information to USPS/OPS staff members. Create and modify departmental manuals, guidelines, and handbooks that are consistent with HIPAA policies and FERPA guidelines. Organize and disburse incoming and outgoing mail, post checks, and scan check logs. * Keep track of received data and source documents. Prepare, identify, and interpret information to be entered. Perform electronic eligibility confirmation, when applicable. Maintain appropriate communication records on patient's accounts. Generate reports and responds to inquiries regarding patient data. * Assist with training of OPS and Student Clerks. Stock and control the forms and supplies, as needed. * Complete all steps listed on our opening/closing Appointment checklist. Perform all other duties as assigned by the Student Health Coordinator and/or designee. * Timely completion of all required university, AHSC, and SHS trainings. Minimum Qualifications: High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). Preferred Qualifications: * One year of experience in healthcare or one year in customer service * Clinical knowledge and understanding of CPT and ICD-10 codes. Proficient with medical terminology. * Working knowledge of health insurance, pre-authorizations, and medical specialties. * Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook. * Electronic Medical Records experience. * Excellent professional communication skills, at all levels within the organization and with patients. Additional Application Materials Required: In addition to your application, please submit a resume. Special Instructions to the Applicants: This is a time-limited and an Auxiliary (Aux) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted. Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future. This position will be located on main campus for the Student Health Services at 4098 Libra Drive, Orlando, FL, 32826 UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department. Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck. Working at UCF has its perks! UCF offers: * Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program * Paid time off, including annual and sick time off and paid holidays * Retirement savings options * Employee discounts, including tickets to many Orlando attractions * Education assistance * And more…For more benefits information, view the UCF Employee Benefits Guide. Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. Department Academic Health Sciences Center (AHSC) - Health Center Operations Work Schedule Monday - Friday; Within the hours of 8:00 AM-6:00 PM (8 hour shifts/40 hours a week). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and emergencies. Type of Appointment Fixed Term (Fixed Term) Expected Salary $15.66 to Negotiable Job Posting End Date 02-03-2026-12-00-AM Veteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit ********************************************** As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke-free campus and an E-Verify employer. If an accommodation due to a disability is needed to apply for this position, please call ************ or email ************. For general application or posting questions, please email **************.
$15.7 hourly Auto-Apply 13d ago

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Medical Secretary | Pain Management Admin | Full Time | Days
University of Florida Health 4.5
Jacksonville, FL jobs
Provides administrative support utilizing knowledge of medical terminology and procedures in a medical environment. Using independent judgment and initiative, supports the Faculty and Administrator. May report directly to the Administrator and/or designee. Applies professional, medical secretarial expertise, exercising initiative and proficient organizational skills, to perform a variety of secretarial duties. Exhibits confidentiality, flexibility and accountability. Prioritizes heavy work volume in a fast paced environment. Performs duties independently and initiates judgment in handling difficult or critical situations. Responsibilities Take patient's vital signs. Prepare patients for the provider's care. Assist with patient examinations or treatments. Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time. Administer medication as directed by and under the direct supervision of licensed physician. Observe and report patients' signs or symptoms. Collect routine laboratory specimens as directed by the provider. Administer basic first aid. Participates in performance improvement projects. Participates as an active care team member in the coordination of patient care. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers. Qualifications Experience Requirements: 1 year - Medical office or health related field - required Education: High School Diploma or GED equivalent - required Additional Duties: Additional duties as assigned may vary. UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
$23k-29k yearly est. 5d ago
PM Event Services Receptionist
University of North Florida Job Vacancies 4.4
Jacksonville, FL jobs
Required Qualifications Cannot be a current UNF student. Must be available to work Monday through Friday, 1pm-6pm Ability to multi-task and problem solve in a fast-paced environment Effective communication skills in person, phone, fax, and email Punctuality Attention to detail and ability to follow through on tasks until completion Preferred Qualifications Customer service experience Clerical experience
$21k-26k yearly est. 60d+ ago
Accessibility Coordinator
University of North Florida 4.4
Jacksonville, FL jobs
Department CIRT, Instructional Design Compensation $50,000.00 Annual General Description / Primary Purpose The Coordinator of Accessibility supports the university's commitment to equitable and accessible digital learning experiences. This position develops, implements, and maintains processes to ensure compliance with accessibility standards for digital course materials and related technologies. The coordinator provides training, consultation, and support to faculty, staff, and designers in creating and remediating accessible content for online and hybrid courses. The coordinator collaborates closely with campus partners to implement sustainable accessibility practices and maintain compliance with ADA Title II, Section 508, and WCAG standards Key Responsibilities · Develop and maintain systems to ensure compliance with ADA Title II, Section 508, and WCAG accessibility standards. · Conduct accessibility audits of digital learning materials and report findings to campus stakeholders. · Assist faculty with remediation of documents and media, including accessible PDFs, Word documents, presentations, and captioned or transcribed videos. · Design and deliver training, workshops, and resources on accessibility best practices for faculty, staff, and course developers. · Oversee captioning and transcript creation to ensure accuracy and compliance with accessibility guidelines. · Collaborate with campus partners to review and certify accessible materials for websites, social media, and online programs. · Maintain current knowledge of assistive technologies (e.g., JAWS, NVDA) and their use in digital learning environments. · Manage accessibility workflows, track progress, and compile data for reporting and continuous improvement. · Partner with the Student Accessibility Center to support digital accommodation needs. Stay informed on evolving legislation, best practices, and emerging technologies in accessibility and inclusive design Supervision Received Intermittent Supervision. The supervisor assigns tasks by defining objectives, priorities, and deadlines, and assists employees with unusual situations that do not have clear objectives. The employee plans and carries out successive steps, resolving problems and deviations in accordance with established instructions, policies, and accepted practices. The supervisor reviews the work for technical adequacy and conformance with practice and policy. Program Direction & Development Responsible for formulating and recommending policies and procedures related to accessibility standards for digital course materials. Policy Making and/or Interpretation Advocate for and present techniques to ensure the appropriate use of tools that support distance learning and accessibility standards. Level of Public Contact Works with faculty on a daily basis, manages vendor relationships, and has frequent interaction with staff from other departments. Statement of Responsibility for Confidential Data This position has access to student records available through the institutional learning management system, which may include student work, grades, and communication with instructors. Statement(s) of Understanding Background Check, Responsible Employee Statement(s) of Understanding Definition This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator. Required Qualifications Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
$50k yearly Auto-Apply 60d+ ago
Surgical Scheduler | UF Surgical Specialists | Full-time | Days
University of Florida Health 4.5
Saint Augustine, FL jobs
Full-time Monday through Friday 8am to 5pm The Surgical Scheduler is responsible for managing practice schedule for patient surgeries. Coordinates an effective, efficient admission process for patients. Completes various medical office functions: verifies insurances, collects co pays and fees, and completes new patient registration, medical record requests, and other tasks. Responsibilities * Obtains all necessary patient demographic, health, and insurance information from patient and/or physician's office. * Responsible for verifying all patients' coverage and benefits, eligibility, enrollment history, and demographic information. Inputs all information from providers/members into the electronic record. * Obtains authorizations and/or pre-certifications as needed. * Maintains surgery schedule and accurately prepares final surgery schedule for timely distribution. Monitors physician block out time. Schedules all procedures to be performed in facility. Confirms patient surgery times with the appropriate UF Health Flagler Hospital operating department. Completes reminder calls for patient surgery times and appointments. Coordinates surgical cases with medical reps and surgical schedulers. * Orders procedures and labs for patients, prepares consents and financial papers for surgeries. Calls in prescription medications to pharmacy as indicated. Prints and prepares hospital consults with supporting documentation as outlined in the approved and valid clinical protocols. * Responsible for various financial transactions: takes and accurately records patient payments for balances during check in and check-out, runs daily batch report for billing and balances to daily schedule of fees charged, triage billing questions as needed. * Performs routine audits and verifies patient charts are completed, contain all necessary contents with all signatures obtained. Qualifications Education / Training * High School Diploma/Equivalent Experience Requirements * 1-year Medical Office experience
$32k-43k yearly est. 27d ago
Coord Scheduling| Radiology Central| Day| Full Time
University of Florida Health 4.5
Gainesville, FL jobs
Facilitates excellent patient centered customer service and proficiently processes requests for radiological exams. Obtains pertinent information needed to perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians, based on knowledge of administrative protocols and in accordance with policies and procedures in a high volume work queue and real-time environment. Effectively communicates with clinics, physicians, technical staff, and patients. Protects the fiscal interest of the enterprise by reviewing orders for completeness by comparing requested exam to reason stated for the exam to verify compatibility. Competent in following compliance procedures, keeps up to date with revisions. Displays proficiency in the EPIC electronic health record, Scanning Orders in Web based appointment (Media Imaging) and have a working knowledge of medical terminology, anatomy, ICD-10 and CPT coding. Qualifications Minimum Education and Experience Requirements: High school graduate or equivalent is Required. One (1) year clerical and/or customer service experience required--ideally in a health care or hospitality-related industry. On the job knowledge of medical terminology or successfully completed course in Medical Terminology, basic anatomy, CPT and ICD-10 coding preferred. Position requires a clinical aptitude. The required high level of general computer literacy may be demonstrated by successful past experience on a variety of computer software packages and/or proprietary systems. Must have excellent interpersonal, customer service, and communication skills. Must be able to perform under stress when confronted with emergency, critical, or difficult situations. Incumbent must be comfortable discussing financial and personal health matters with patients in a professional manner. Must be able to multi-task effectively, prioritize responsibilities, problem solve, perform in team environment, maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on judgmental criteria. Must be comfortable requesting information and giving information to clinics, physicians, patients, and technical/clinical staff. Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position Licensure/Certification/Registration: None
$21k-28k yearly est. 7d ago
Supv Scheduling-Radiology| Central | Day| Full Time
University of Florida Health 4.5
Gainesville, FL jobs
Responsible for the daily operations of Shands Radiology Scheduling to include office representatives at outpatient Radiology locations. Responsibilities will include interacting with internal and external stakeholders, escalation of scheduling concerns/issues, coordination of daily activities/tasks, statistical analysis/reporting, and management of staff. Ensures that staff is well trained and kept current on policies and procedures regarding scheduling/registration protocols and preps. Additional related responsibilities include hiring, supervising, and staffing as necessary. Responsible for policy adherence and customer service training. Qualifications Minimum Education and Experience Requirements: HS diploma plus 2 years related experience; OR AA plus 1-year related experience; OR Bachelor's degree. Two years of management/supervisory experience preferred. Scheduling/call center experience, with proven track record of excellent customer service and communication skills required. Knowledge of medical terminology, basic anatomy, CPT and ICD-10 diagnosis coding required. Motor Vehicle Operator Designation: Employees in this position: Will operate vehicles for an assigned business purpose as a 'non-frequent driver' NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position. Licensure/Certification/Registration: None
$21k-28k yearly est. 7d ago
Student Welcome Desk Receptionist
University of North Florida Job Vacancies 4.4
Jacksonville, FL jobs
Required Qualifications Must be a current UNF student. Preferred Qualifications Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.
$31k-36k yearly est. 60d+ ago
Patient Service Rep II | PSRs | Days
University of Florida Health 4.5
Jacksonville, FL jobs
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account. Responsibilities Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities. Facilitate to a resolution patient complaints regarding billing. Communicate key issues to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed. Verify insurance eligibility, load the payor plans if not past timely filing, and file claims for payment Review and interpret electronic remits and EOB's to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested. Review Attorney requests for HIPAA compliance and provide the requested billing records. Assist patients with meeting their Medicaid share of cost and file claims if eligibility has been updated. Review and correct self-pay discounts or package pricing discounts when needed. Review and facilitate the processing of insurance and patient credits for refund. Qualifications Experience Requirements 2 years Physician Medical billing, including follow-up -preferred 2 years Customer service - preferred 1 year Microsoft Office (Outlook, Word, Excel) preferred Up to 1-year Written Communication preferred Up to 1-year Epic Medical Billing software preferred Education High School Diploma or GED equivalent required UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
$27k-33k yearly est. 27d ago
Patient Service Rep II | PSRs | Days
University of Florida Health 4.5
Jacksonville, FL jobs
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account. Responsibilities Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities. Facilitate to a resolution patient complaints regarding billing. Communicate key issues to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed. Verify insurance eligibility, load the payor plans if not past timely filing, and file claims for payment Review and interpret electronic remits and EOB's to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested. Review Attorney requests for HIPAA compliance and provide the requested billing records. Assist patients with meeting their Medicaid share of cost and file claims if eligibility has been updated. Review and correct self-pay discounts or package pricing discounts when needed. Review and facilitate the processing of insurance and patient credits for refund. Qualifications 2 years Physician Medical billing, including follow-up -preferred 2 years Customer service - preferred 1 year Microsoft Office (Outlook, Word, Excel) preferred Up to 1-year Written Communication preferred Up to 1-year Epic Medical Billing software preferred Education High School Diploma or GED equivalent required UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
$27k-33k yearly est. 27d ago
Patient Service Rep II
University of Florida Health 4.5
Jacksonville, FL jobs
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account. Responsibilities Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities. Facilitate to a resolution patient complaints regarding billing. Communicate key issues to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed. Verify insurance eligibility, load the payor plans if not past timely filing, and file claims for payment Review and interpret electronic remits and EOB's to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested. Review Attorney requests for HIPAA compliance and provide the requested billing records. Assist patients with meeting their Medicaid share of cost and file claims if eligibility has been updated. Review and correct self-pay discounts or package pricing discounts when needed. Review and facilitate the processing of insurance and patient credits for refund. Qualifications Experience Requirements 2 years Physician Medical billing, including follow-up -preferred 2 years Customer service - preferred 1 year Microsoft Office (Outlook, Word, Excel) preferred Up to 1-year Written Communication preferred Up to 1-year Epic Medical Billing software preferred Education High School Diploma or GED equivalent required UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
$27k-33k yearly est. 27d ago
Patient Service Rep | PSRs | Days
University of Florida Health 4.5
Jacksonville, FL jobs
Responsible for providing timely responses for the Single Billing Office (SBO) Customer Service Department; which includes but is not limited to written and verbal billing account inquiries, researching and resolving disputes, managing the Financial Hardship program, comply with Risk Management requests, resolve patient Bankruptcy and Probate accounts. Responsible for coordination with vendor to comply with subpoenas and attorney requests for billing records .. Assist in answering Customer Service ACD calls and responding to Epic MyChart billing inquires as needed. Responsibilities Demonstrate the ability to prioritize daily responsibilities to comply with follow-up timeframes. Research and respond to written physician and hospital account inquires and requests via the EPIC MyChart portal. Assist with answering inbound calls from patients, attorneys, insurance companies, clinic staff, and outside medical facilities as needed, abiding by the established answer rate standards when needed Meet the established goal standards for activities performed on accounts. Meet established attendance requirements as outlined by the company attendance policy and department requirements. Comply with Risk Management requests and adjustments. Review deceased patient accounts to verify balances and make the necessary adjustments. Coordinate with the probate recovery vendor as needed. Respond to Attorney request and Subpoenas timely according to HIPAA guidelines and company policy. Coordinate with billing record vendor to comply with the request. Review bankruptcy related account balances and make the necessary timely adjustments. Process Financial Hardship applications to an approved, denied or incomplete status and apply the necessary adjustments. This include reviewing income documents and credit bureau information Facilitate patient billing inquires, disputes, and request to a resolution. Communicate key issues to other department management personnel as needed. Send timely follow-up communication to ensure the necessary actions are completed Review and interpret electronic remits and EOB's to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons. Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT Coding data elements to facilitate collections Qualifications Up to 2 years Physician and/or hospital medical billing, including follow-up Preferred Up to 2 years Customer service Preferred Up to 1 year Microsoft Office (Outlook, Word, Excel) Preferred Up to 1 year Written Communication Preferred Up to 1 year Epic Medical Billing software preferred Education High School Diploma or GED equivalent - required Additional Duties Additional duties as assigned may vary. UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
$27k-33k yearly est. 27d ago
Clinical Service Representative I - Department of Neurosurgery-New Patient Referrals
University of Florida 4.5
Gainesville, FL jobs
Classification Title: Clinical Service Representative I Classification Minimum Requirements: High school diploma or equivalent. Job Description: The Department of Neurosurgery is hiring a full-time Clinical Service Representative I for our New Patient Referral Team. Responsibilities include interacting with new neurosurgical patients via phone and scheduling clinic appointments. The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine, is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our clinical care mission also extends throughout North Central Florida through regional neurosurgery programs. We offer the full spectrum of neurosurgical and neuro-oncology treatment options for both adults and pediatric patients. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies. The Department of Neurosurgery offers education and training programs such as ACGME-accredited neurosurgery residency programs and fellowship programs. Responsibilities include: * Answering intake/referral phone line and routing patient's calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message. * Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is new patient and not a return. * Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain. * Responsible for filing pending referrals in alpha sequence. Expected Salary: $16.25-$18.00; commensurate with education and experience. Required Qualifications: High school diploma or equivalent. Preferred: * Customer service experience * Knowledgeable of phone etiquette * Epic experience * Knowledge of medical terminology * Demonstrated organizational skills Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references.
$16.3-18 hourly 15d ago
Referral Coordinator-Full-Time Days
University of Florida Health 4.5
Jacksonville, FL jobs
This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services. Responsibilities Job Requirement: Attends Referral training class and various referral system training classes within 1st month of employment. Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting. Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources. Processes referrals for services requested by Providers within established guidelines. Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes. Coordinates appointment date, time and location with patients. Processes requests for additional referrals/authorizations when requested by providers. Assures referrals are maintained within appropriate network or payer requirement. Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure. Documents required information into the appropriate systems. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers. Qualifications Qualification: Experience Requirements 2 years - Diagnosis and Procedural coding - preferred 2 years - Experience in the field or in a related area - required 2 years - Customer service - required 2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field - required Preferred Experience: Computer experience - preferred Education: High School Diploma or GED equivalent required Certificate Medical Terminology - preferred Travel Up to 10% UFJPI is an Equal Opportunity Employer and Drugfree Workplace
$25k-32k yearly est. 27d ago
Referral Coordinator--Full Time Days
University of Florida Health 4.5
Jacksonville, FL jobs
This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services. Responsibilities Job Requirement: Attends Referral training class and various referral system training classes within 1st month of employment. Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting. Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources. Processes referrals for services requested by Providers within established guidelines. Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes. Coordinates appointment date, time and location with patients. Processes requests for additional referrals/authorizations when requested by providers. Assures referrals are maintained within appropriate network or payer requirement. Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure. Documents required information into the appropriate systems. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers. Qualifications Qualification: Experience Requirements 2 years - Diagnosis and Procedural coding - preferred 2 years - Experience in the field or in a related area - required 2 years - Customer service - required 2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field - required Preferred Experience: Computer experience - preferred Education: High School Diploma or GED equivalent required Certificate Medical Terminology - preferred Travel Up to 10% UFJPI is an Equal Opportunity Employer and Drugfree Workplace
$25k-32k yearly est. 27d ago
Patient Access Rep | Patient Access | Full-time | Nights
University of Florida Health 4.5
Saint Augustine, FL jobs
FTE: 1.0 Schedule: Monday - Friday, 7:00 PM - 5:30 AM The Registration Assistant performs essential duties including, but not limited to: * Appointment scheduling and patient registration * Insurance verification and pre-certification * Telephone coverage and general patient inquiries * Data entry and filing of protected health information (PHI) * Coordinating patient referrals * Completing patient estimates and point-of-service collections All tasks are performed while maintaining strong patient relations and ensuring high levels of customer satisfaction. Responsibilities * Key Responsibilities: * Gather complete and accurate patient demographic information (e.g., name, DOB, SS#, address) and obtain the patient's written consent for treatment. * Collect and verify financial, insurance, and Workman's Compensation information; note the appropriate Subscriber and Guarantor and obtain copies of insurance and ID cards. * Pre-Registration: Identify, verify, and complete insurance plans; obtain correct benefits information (e.g., co-pay, deductible, out-of-pocket, pre-certification requirements per individual plans/policies, Par vs. Non-Par, HMO, PPO, managed care products); maintain a three-day window to ensure all patients are registered, insurance verified, and pre-certified prior to scheduled appointments. * Collect co-pays, deductibles, out-of-pocket expenses, cash/self-pay accounts, elective procedure fees, and non-covered services; safeguard patient valuables by logging and securing items in admitting safes. * Perform cashier functions, including issuing receipts for payments and obtaining electronic authorizations for credit card transactions; turn in all receipts and payments/cash daily and log petty cash with a team member per shift. * Process all patients via the Sign-In Sheet or acuity level assigned (order of arrival, appointment, or based on patient acuity in ED); screen for LMRPs and identify when an ABN is required, explaining the ABN/LMRP process to patients and obtaining signatures as needed. * Complete Medicare Secondary Payer (MSP) questionnaires for every Medicare patient. * Prepare and provide reports for Admission Census (bed board) at the end of each shift, ensuring readiness for the oncoming shift; coordinate with Nursing to ensure proper bed assignments. * Read and interpret completed physician orders (written or electronic) for appropriate handling. Qualifications Education: * High School Diploma or equivalent required. Experience: * 0-1 year of Medical Customer Service or Registration experience required. Preferences: * 1 year of Medical Customer Service or Registration experience. * Knowledge of medical terminology and medical insurance terminology, with an emphasis on referrals and pre-certification processes.
$22k-29k yearly est. 7d ago
FWS Front Desk Receptionist for Dean of Students Office
University of Florida 4.5
Gainesville, FL jobs
Classification Title: FWS Front Desk Receptionist for Dean of Students Office Classification Minimum Requirements: This position is open to students with federal work study and available to work on the main campus in Gainesville. Students must maintain a minimum of a 2.5 GPA and be enrolled for at least six credit hours a semester. Must be able to commit to working a minimum of 10 hours per week up to a maximum of 20 hours per week in this position. Job Description: The Dean of Students Office is recruiting an outgoing and motivated FWS student for front desk operations for this summer and continuing throughout the year. This position will serve as the first point of contact for assisting students, faculty, staff, families, guests, and visitors with various inquiries and concerns and supporting each of the four office areas. Expected Salary: $14.00/hr. Required Qualifications: This position is open to students with federal work study and available to work on the main campus in Gainesville. Students must maintain a minimum of a 2.5 GPA and be enrolled for at least six credit hours a semester. Must be able to commit to working a minimum of 10 hours per week up to a maximum of 20 hours per week in this position. Preferred: Excellent verbal communication skills. Ability to work on a team and connect with others easily/outgoing. Excellent organizational and time management skills Excellent attendance and punctuality Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No
$14 hourly 41d ago
Patient Access Specialist | Financial Arrangement | Full Time | Day Shift
University of Florida Health 4.5
Gainesville, FL jobs
Experienced in managing high-dollar outpatient service accounts, ensuring accurate financial reimbursement and seamless authorization processes for complex procedures. Skilled in end-to-end referral processing, registration, precertification, point-of-service collections, and Epic financial workflows. Provides thorough financial counseling, calculates patient responsibility, and secures required payer approvals through detailed clinical submissions and peer-to-peer coordination. Serves as a key representative for the Financial Division on cross-functional teams, offering financial insight to support treatment and scheduling decisions. Qualifications Minimum Education and Experience Requirements * Education: * High school diploma or equivalent required. * College degree or related coursework preferred. * Experience: * Minimum 1 year of experience as a financial specialist/counselor or * 3 years of related experience in a comparable role. * Knowledge & Skills: * Working knowledge of medical and insurance industry terminology is required. * Proven ability to perform multiple tasks simultaneously, adapt to changing priorities, and make timely, accurate judgment decisions. * Strong communication skills with the ability to interact effectively with healthcare professionals. * Ability to work independently with minimal supervision. * Proficiency with computer applications and demonstrated ability to work across multiple systems. * Exceptional verbal, analytical, and written communication skills. * Must be adaptable, tactful, and able to work well under pressure. * Ability to perform effectively under stress, including during critical or unusual situations. * Must understand the importance of a "first impression" role and maintain appropriate professional dress, attitude, and demeanor. Motor Vehicle Operator Designation * Employees in this position will not operate vehicles for assigned business purposes. * Note: A frequent driver is defined as an individual who uses a personal or UF Health vehicle: * at least once daily, * or at least five individual trips per week, * or averages over 150 miles per week for work purposes. Licensure / Certification / Registration * None required.
$22k-28k yearly est. 9d ago
Authorization Specialist | UF Heart & Vascular (Jax) | Full-time | Days
University of Florida Health 4.5
Jacksonville, FL jobs
Monday through Friday 8:00 AM TO 5:00 PM Some travel to other locations may be required based on operational needs The Authorization Specialist is responsible for obtainment and timely authorization of patient insurance information for services prior to scheduled appointment on behalf of First Coast Health Alliance physicians. This position utilizes exemplary customer service skills and acts as a point of contact for patients and providers with regards to benefits eligibility and authorizations for service coverage. Responsibilities * Responsible for verifying all patients' eligibility, enrollment history, and demographical information. Inputs all information from providers/members into the electronic record. * Reviews insurance eligibility information and notates account accurately with co-pay and deductible information. * Obtains and tracks insurance authorizations on behalf of the First Coast Health Alliance physicians from all in-network and out-of-network insurance carriers for diagnostic imaging services provided at FCHA member facilities. Completes the process by contacting the insurance company via phone or utilizing available online tools. * Screens for LMRP's and identifies when an ABN is required and how to deliver/explain in detail ABN/LMRP process to the patient as well as the need to obtain a signature for service or gather a new order from the physician's office that will meet medical necessity when authorization is not obtained. * Acts as point of contact providing assistance on authorization requests to providers and patients by maintaining open lines of communication. * Verifies that the procedure and diagnosis code is the same procedure and diagnosis code as the test ordered. * Responsible for reading and interpreting a completed physician order (written or electronic) for appropriate handling. * Responsible to maintain a three-day window; having all patients registered, insurance verified, pre-certed, completed etc., for those patients that have scheduled appointments. * Performs all other duties as assigned by management within job scope. Qualifications Education / Training * High School Diploma/Equivalent Experience Requirements * 1-year Medical Office, Insurance, Pre-Registration/Authorization Additional Information: Knowledge of medical terminology and medical insurance terminology with emphasis on referral and pre-certification processes required.
$24k-31k yearly est. 27d ago
Front Office Assistant
University of North Florida Job Vacancies 4.4
Jacksonville, FL jobs
Required Qualifications Applicants for this position must: be a current UNF student. be available 3 or more days a week to work 4+ continuous hours between 8:00 am - 5:00 pm, M-F exercise good judgment, self-motivated and a team-player. computer literacy to include Microsoft Outlook, Excel and Word. *comfortable with telephone, copier, calculator, fax and scanner. Preferred Qualifications customer service experience clerical experience *18-20 hours of availability to work per week
$26k-30k yearly est. 60d+ ago