Customer Service Representative Jobs At University of Illinois Springfield

How to Apply A cover letter is NOT required for consideration. Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: * Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. * Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth. Responsibilities* * Assists patients in making meal selections from Room Service over the phone and in-person. * Assists patients who may have special nutrition needs or allergies in making meal selections. Uses defined guidelines and standards for accommodating customization requests and ensuring diet restrictions are adhered to. * Places meal orders into food service management system software (CBORD). * Utilize MiChart computer systems to verify diet order and allergy information. * Protects confidential patient information when performing primary duties and responsibilities. * Performs non-call and general office tasks such as entering outpatient meal orders, preparing printed menus, and running CBORD reports. * Provides service recover to callers as needed. Required Qualifications* * High School Diploma or equivalent. * Basic computer skills including use of email. * Able to use phones, computers, and printers efficiently to complete job tasks. * Able to lift 15 pounds and work in a seated position for 2-3 consecutive hours at a time. * Able to walk a considerable distance. Desired Qualifications* * Experience in a customer service focused work or volunteer environment. * Experience working with MiChart/Epic. * Experience working with CBORD software. Work Schedule This position is 40 hours/week working Tuesday-Saturday from 6:30am-3:00pm Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

How to Apply A cover letter is NOT required for consideration. Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: * Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. * Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth. Responsibilities* * Assists patients in making meal selections from Room Service over the phone and in-person. * Assists patients who may have special nutrition needs or allergies in making meal selections. Uses defined guidelines and standards for accommodating customization requests and ensuring diet restrictions are adhered to. * Places meal orders into food service management system software (CBORD). * Utilize MiChart computer systems to verify diet order and allergy information. * Protects confidential patient information when performing primary duties and responsibilities. * Performs non-call and general office tasks such as entering outpatient meal orders, preparing printed menus, and running CBORD reports. * Provides service recover to callers as needed. Required Qualifications* * High School Diploma or equivalent. * Basic computer skills including use of email. * Able to use phones, computers, and printers efficiently to complete job tasks. * Able to lift 15 pounds and work in a seated position for 2-3 consecutive hours at a time. * Able to walk a considerable distance. Desired Qualifications* * Experience in a customer service focused work or volunteer environment. * Experience working with MiChart/Epic. * Experience working with CBORD software. Work Schedule This position is 40 hours/week working Tuesday-Saturday from 2:15pm-10:45pm. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

How to Apply A cover letter is NOT required for consideration. Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: * Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. * Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth. Responsibilities* * Assists patients in making meal selections from Room Service over the phone and in-person. * Assists patients who may have special nutrition needs or allergies in making meal selections. Uses defined guidelines and standards for accommodating customization requests and ensuring diet restrictions are adhered to. * Places meal orders into food service management system software (CBORD). * Utilize MiChart computer systems to verify diet order and allergy information. * Protects confidential patient information when performing primary duties and responsibilities. * Performs non-call and general office tasks such as entering outpatient meal orders, preparing printed menus, and running CBORD reports. * Provides service recover to callers as needed. Required Qualifications* * High School Diploma or equivalent. * Basic computer skills including use of email. * Able to use phones, computers, and printers efficiently to complete job tasks. * Able to lift 15 pounds and work in a seated position for 2-3 consecutive hours at a time. * Able to walk a considerable distance. Desired Qualifications* * Experience in a customer service focused work or volunteer environment. * Experience working with MiChart/Epic. * Experience working with CBORD software. Work Schedule This position is 40 hours/week working Sunday-Thursday from 6:30am-3:00pm Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Status: Part-time, Non-Exempt, potential to become full-time Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically. Knowledge, Skills and Ability Enthusiastic, assertive personality with customer service skills Strong listener with a sense of urgency to resolve issues or provide solutions Effectively communicate with customers and employees, bi-lingual is a plus Disciplined to follow schedules, policies, and procedures of British Swim School Able to multi-task using phone systems and appropriate computer programs. Qualifications Minimum of two years of customer service and sales experience High School or some college education or equivalent experience. Must have quiet space without distractions for work Job Type: Part-time Salary: $18.00 per hour Expected hours: No less than 25 per week Experience level: 2 years Shift: Day shift Evening shift Rotating shift Weekly day range: Monday to Friday Rotating weekends Weekends as needed Work setting: Remote Work Location: Remote Flexible work from home options available. Compensation: $18.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

div class="col col-xs-7 description" id="job-description" pstrong Job Description:/strong/pp Looking for a career that offers strongunlimited earning potential/strong and a strongsupportive work environment/strong? Look no further! At strong AO Globe Life/strong, we're offering a strong Customer Success Representative/strong role that provides everything you need for a fulfilling career. Whether you're experienced in customer service or exploring a new field, this is a great opportunity to grow professionally while enjoying a flexible remote lifestyle./pp In this role, you'll help clients secure their financial futures, all while having the chance to earn competitive income, receive comprehensive benefits, and fast-track your career with promotional opportunities./ph3strongWhat You'll Do:/strong/h3ullistrongProvide tailored insurance solutions/strong that address the unique needs of each client./lilistrong Support clients/strong by guiding them through insurance options and helping them understand the importance of financial protection./lilistrong Build long-term relationships/strong with clients while offering exceptional customer service./lilistrong Work with a motivated team/strong to achieve goals and exceed expectations./lilistrong Spot opportunities for growth/strong and provide feedback to help improve client satisfaction./li/ulh3strongWhat We're Looking For:/strong/h3ulliA strongdesire to learn/strong and take on new challenges./lilistrong Previous customer service or sales experience/strong is beneficial but not required./lilistrong Excellent communication skills/strong with an ability to engage clients and meet their needs./lilistrong Self-motivation/strong and the ability to work well in a remote work environment./lilistrong Organizational skills/strong to stay on top of tasks and meet goals./li/ulh3strongWhy AO Globe Life?/strong/h3ullistrongRemote work/strong - enjoy the flexibility to work from home./lilistrong Comprehensive training/strong and support to help you succeed./lilistrong Unlimited earning potential/strong - earn based on your performance./lilistrong Career advancement opportunities/strong with fast-track promotions./lilistrong Health benefits, retirement options, and more/strong to support your well-being./li/ul h3strongReady to Make a Difference?/strong/h3pWe're excited to hear from you! Once your profile is reviewed, you can expect to hear from us via email or phone between strong Mondays and Saturdays/strong. If you're shortlisted, we'll follow up within one week./p /div

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Norway, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth. Job Description We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers. Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and issues - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Manage debt collections and overdue payments for delinquent customers Requirements: - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Benefits: - Competitive salary - Remote work flexibility - Health and wellness benefits - Professional development opportunities Qualifications - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Additional Information Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers. Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting remote opportunity for a Customer Development Representative based in Little Rock, AR. As a Customer Development Representative you will serve in a highly visible role meeting with residential and commercial customers, builders, community leaders, developers, and other trade allies to coordinate and develop new growth opportunities for Summit Utilities. You will also plan and coordinate with local operations and contract services to ensure projects are completed in a timely manner. PRIMARY DUTIES AND RESPONSIBILITIES Develop a network of relationships with commercial and residential developers, builders, architects, engineers, trade allies and city officials to build customer loyalty and influence customer energy choice. Initiate and respond to prospective customers and develop opportunities for new growth. Maintain contact with builders and developers regarding potential growth opportunities and survey territory for new construction activity to generate leads. Educate prospective customers on the advantages of choosing natural gas and promote the end-use of natural gas appliances. Gather and organize the necessary information to support the design and installation of infrastructure to serve new customers. Verify natural gas equipment types, sizes, and locations. Mark the location of proposed facilities for construction forces where appropriate. Assist with financial analysis by obtaining and organizing project details that are used to evaluate the cost and feasibility of new growth projects. Assist with the preparation of customer proposals such as contracts and invoices for contribution in aid of construction (CIAC). Monitor project workflow and serve as liaison between customers/contractors and the Summit Engineering and Construction teams to help ensure growth projects are prioritized in such a way that balances each customer's project schedule and energy needs. Engage in activities with various trade allies, business associations and civic groups. Develop relationships with community and civic leaders so that Summit Utilities is regarded as a dependable and trustworthy energy partner in the communities we serve. Deliver Customer Development Slide presentations at monthly Safety meetings. Aid local employees participating in the EGO program with facilitating the submission of new service leads and opportunities for the Customer Development Reps. Maintain and enhance leads and opportunities within the C4C system. Generate G6 notifications within SAP for address creation and new service requests. Collaborate closely with sales support to ensure timely resolution of all customer issues. EDUCATION AND WORK EXPERIENCE Three (3) years natural gas and/or equivalent utility experience. Bachelor's degree in business administration, Marketing, Engineering, or related field preferred. KNOWLEDGE, SKILLS, ABILITIES Dedication to providing exemplary customer service. Self-sufficient with necessary skills to organize and complete multiple tasks in an efficient and effective manner. Possess excellent written and verbal communication skills with a strong attention to detail. Willingness to communicate strategies and plans to develop understanding with peers and employees across district. Exhibit strong interpersonal skills to be able to comfortably initiate first contact with prospective customers and have the resilience to persevere in the pursuit of new growth opportunities. Possess the ability to influence others without direct position power to earn credibility and trust. Ability to produce high quality work under pressure, meet deadlines, and carry out sales goals. Readily readjust priorities to changing customer demands and project schedules. Ability to develop a strong understanding of the components and operation of a natural gas distribution system. Must exhibit the aptitude to become proficient in understanding the operation of natural gas appliances. Demonstrated success in consulting effectively with all levels of management, including executives. Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint). Proficiency in reading and interpreting maps, site plans, subdivision plats, surveys, rights-of-way, easements, and property records. Experience with a Customer Relationship Management (CRM) System and SAP Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. Job Description We seek a matured, skilled and experience Remote Customer Support Represemtative to plays a crucial role in providing exceptional customer service and support to our clients. This position involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, the Customer Support Agent will be actively involved in overdue collections, account receivables, and debt collections. Key Responsibilities: - Respond promptly and professionally to customer inquiries via various communication channels - Provide accurate information and assistance to customers regarding products and services - Resolve customer issues efficiently, escalating complex cases as necessary - Maintain detailed records of customer interactions and follow up on outstanding matters - Manage overdue collections, including contacting customers with outstanding payments and negotiating payment arrangements - Handle account receivables tasks such as invoicing, payment processing, and monitoring outstanding balances - Conduct debt collection activities, working with customers to secure payment and resolve outstanding debts - Identify opportunities for process improvement and contribute to enhancing the overall customer experience - Adhere to company policies, procedures, and regulatory requirements at all times Qualifications: - High school diploma or equivalent; additional education or certification in customer service is a plus - Proven experience in customer service, call center operations, or related fields - Strong communication skills and the ability to interact effectively with customers - Proficiency in using computer systems, CRM software, and office applications - Excellent problem-solving abilities and attention to detail - Ability to work efficiently in a fast-paced environment and meet deadlines - Prior experience in overdue collections, account receivables, or debt collections is preferred Qualifications - High school diploma or equivalent; additional education or certification in customer service is a plus - Proven experience in customer service, call center operations, or related fields - Strong communication skills and the ability to interact effectively with customers - Proficiency in using computer systems, CRM software, and office applications - Excellent problem-solving abilities and attention to detail - Ability to work efficiently in a fast-paced environment and meet deadlines - Prior experience in overdue collections, account receivables, or debt collections is preferred Additional Information Flexible work hours Company-sponsored events Paid volunteer days Educational opportunities Remote work options Commuter benefits

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs. WHAT YOU'LL DO As a Client Success Specialist, you'll be responsible for supporting business efforts and providing quality sales support. Also, you'll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU'LL WORK This is a remote position in the United States. HOW YOU'LL SPEND YOUR TIME * Client retention and satisfaction - you'll proactively engage existing clients to help improve retention and satisfaction by * Provide differentiated service and responsiveness to accounts within your region * Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments * Collaboration and coordination - you'll collaborate closely with sales, enhancing client outcomes and growing revenue * Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals * Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume * Sales force enablement - you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service * Support sales with quote input and processing, track order status, and ERP integration * Assist with maintaining CRM system records * Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED Bachelor's degree preferred 2+ years of prior customer-related work experience Proven experience in customer experience management or a related field Ability to analyze data and generate actionable insights Excellent presentation, communication, and interpersonal skills * Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints * Project Management, Time Management, and Organizational Skills * Problem Solving, conflict resolution abilities * Team Player * Up to 10% travel is expected BENEFITS * Flexible and generous paid time off * Competitive medical, dental, vision and life insurance * 401(k) employer matching program * Parental leave * Wellness resources * Charitable matching program * Hybrid work * On-site workout facilities (Leawood, Gilbert, Burlington) * Community outreach groups * Tuition reimbursement Fostering A Sense of Belonging We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. About Ascend Learning As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. #LI-KH1

Job title: Call Center Sales Representative Reports to: Call Center Manager Status: Part-Time or Full-Time, Exempt Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated Phone Sales Representative to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience. Roles and Responsibilities: Engage with potential customers over the phone, providing information about our swim lessons and water safety mission. Answer inquiries and address concerns in a friendly and professional manner. Promote the benefits of our programs and guide families through the enrollment process. Maintain accurate records of customer interactions and follow-up activities. Achieve sales targets by enrolling students in our swim programs. Collaborate with the Aquatics team to stay informed about class schedules, promotions, and updates. Contribute to the overall success of British Swim School Bay Area by ensuring a high level of customer satisfaction. Qualifications: Strong verbal communication skills with the ability to engage and connect with potential customers over the phone. Proven experience in a sales role for 2+ years, preferably in a phone sales or customer service environment. A genuine interest in promoting water safety and the benefits of swimming lessons. Ability to understand customer needs, provide solutions, and ensure a positive experience. Strong organizational and time management skills to handle multiple inquiries and follow-up tasks efficiently. Proficient in using CRM software, email, and other communication tools to track customer interactions and manage sales activities. Ability to work independently in a remote setting, demonstrating initiative and a proactive approach to achieving sales targets. Flexibility to work evenings and weekends as needed to accommodate customer schedules. If you are a self-motivated individual with excellent communication skills and a passion for promoting water safety, we would love to hear from you! Join us in making a difference in the lives of families in the Bay Area by helping children learn essential swimming skills and safety practices! Job Type: Part-time Pay: From $18.00 per hour Expected hours: No less than 30 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level: 3 years Shift: 8 hour shift Supplemental pay types: Performance bonus Quarterly bonus Weekly day range: Afternoon/Evening/Weekend flexibility required Work setting: Call center Remote Experience: Customer service: 1 year (Preferred) Location: San Francisco Bay Area, CA or Sonoma County (Required) Work Location: Remote Flexible work from home options available. Compensation: $18.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

Scheduled Hours 40 Onsite position serves as the lead to clinical service representative activities at one or more locations. Provides clinical office support which may including some or all of the following: greeting patients, registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Leads work processes and assists in aspects of the front desk/scheduling team. Coordinates office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs. Job Description Primary Duties & Responsibilities: * Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. * Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits. * Ensures patient's insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout. * Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives. * Backs up manager for modification of providers' schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction. * Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs. * Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed. * Serves as backup for staff planned and unplanned absences across locations as needed. * Participates in the establishment and attainment of department goals and objectives. * May manage and participate in QA activities. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions * Normal office environment * Alternative work schedules (Remote work schedule) Physical Effort * Typically sitting at a desk or table * Typically standing or walking Equipment * Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Medical Office Setting (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: Bachelor's degree Certifications: No additional certification beyond what is stated in the Required Qualifications section. Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. Skills: Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Are you a former educator? Do you have experience working in an inbound call center? Do you have a passion for helping students succeed in school? Do you have experience in consultative sales? If you answered "yes" to any of those questions, this role is perfect for you! Why Join The Huntington Team? If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you! Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children. Job Summary Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Responsibilities Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations Following contact center scripts when speaking with clients Building positive rapport with clients of differing personality types Remaining polite and professional during all interactions Keep records of all conversations in our call center system Meet personal and team qualitative and quantitative service targets Participating in initial and ongoing training to maintain up-to-date knowledge of our services Work Environment Remote position - Work from the comfort of your home Varied shifts including morning, evening, and weekend Full-time schedule requires Two weekday evening shifts per month Two Saturday shifts per month Sunday shifts as needed QualificationsWe are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include: Excellent communication and interpersonal skills (conversational, articulate, engaging) Reliable and dependable work habits Goal oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Self-motivated, positive attitude, and a love for hard work Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer Previous sales or customer service experience, a plus but not required Bilingual (Spanish/English) a plus High school diploma or GED Benefits Base hourly rate plus performance-based pay incentives - no cap on commissions Bi-weekly pay with direct deposit Set schedule Comprehensive benefits plan for full-time employees Medical Dental 401K Paid on-the-job training Professional and upbeat setting with a supportive and motivating team committed to your success Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today! For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com. This is a remote position. Compensation: $15.00 - $22.00 per hour IF YOUR DREAM JOB IS HELPING STUDENTS MEET THEIR GOALS, JOIN US At Huntington Learning Center, we understand that one size does not fit all students. Our method is a 4-step approach that works and truly sets our programs apart - and we have decades of experience, and countless success stories to prove it. At each of our local tutoring centers, our experienced tutors tailor test prep and teaching styles to meet the unique needs of each student and get the best results in the tutoring and test prep industry. Huntington Learning Centers, Inc. and its affiliates, do not participate in any interviewing, evaluation, or hiring decisions in connection with any franchised Huntington Learning Center .

Racquet Club/Part-Time JOB SUMMARY: Under the supervision of RFC Membership and Customer Service Supervisor or the RFC Manager. To be knowledgeable in all aspects of RFC operations and provide “outstanding" customer service. Perform extensive data entry. Should be able to record and relate details verbally and in written form. Must be able to deal with emergency situations. The H-F Park District's mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”. ESSENTIAL JOB RESPONSIBILITIES: Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service. Greet members and guests as they enter and exit the facility Ability to multi-task. Responsible for accurately processing all computer transactions in a timely manner Answers all telephone calls within three rings and properly direct all messages Is knowledgeable of all club activities/programs and able to inform all members and guests of such Must be able to enforce all policies, rules and regulations. After training, should be competent in the park districts software programs. Work a minimum of two shifts each week. Have a clean, neat appearance at all times. Assist co-workers in all areas of RFC when needed. Discuss club member concerns with RFC Membership and Customer Service Supervisor or the RFC Manager. Handle an accident/incident; and complete Accident/Incident form. Become familiar with park district facilities and activities offered by the park district. Attend scheduled Welcome Center meetings. Ability to give tours and assist with selling memberships. Adheres to the policies and procedures as outlined in the Safety Manual, Policy & Procedure handbook and Employee Manual. Other related job duties as assigned. COGNITIVE SKILLS REQUIRED: Ability to provide great customer service, make decisions, multi-task, solve problems, handle emergencies, remember park district features, policies, and be able to relate them to members. JOB SKILLS AND QUALIFICATIONS: Excellent customer service skills. Excellent written and verbal communication skills. Basic computer skills. EDUCATION AND TRAINING: A minimum of 18 years of age. Background in basic bookkeeping and computer skills. PHYSICAL REQUIREMENTS: STANDING: Essential for entire shift SITTING: Minimal WALKING: As needed LIFTING: Up to 25lbs STOOPING: Frequent REACHING: Frequent CLIMBING: N/A VERBAL: Essential VISION: Essential Must be able to work nights and weekends.

div class="job-description-container" div class="trix-content" div /strong Business Development and Customer Service Representative/divdiv strong Report to:/strong Franchise Business Owner/divdiv strong Status:/strong Part-time or Full-time, REMOTE/divdivstrong Location: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA)/strong/divdivbr//divdiv As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers' questions while making their experience personable and memorable. br/br/ /divdiv strong Knowledge, Skills, and Abilities:br//strongbr/ /divul li Enthusiastic personality/li li Strong sales and customer service skills/li li Ability to maintain a positive attitude when speaking to customers/li li Ability to adhere to a schedule, and follow policies and procedures of British Swim School /li li Competent with phone systems and appropriate computer programs/li li Able to multi-task/li li Ability to fluently speak English. Additional languages are a plus/li li Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training./li /uldivbr//divdiv strong Roles and Responsibilitiesbr//strongbr/ /divul li Answer calls, manage online chat, and respond to emails /li li Make outbound calls as needed on leads like daycare centers, preschools, mother's groups, etc in conjunction with marketing initiatives/li li Manage and resolve customer issues and complaints/li li Provide customers with product and service information/li li Accurately enter new customer information into system/li li Update existing customer information /li li Process payments, class changes, move-ups, orders, forms, and applications/li li Identify and escalate priority issues/li li Make follow-up and outbound calls as needed to follow up on leads/li li Enters roll (attendance) sheets into JR/li li Document all call information according to standard operating procedures/li li Complete call logs /li li Produce call reports /li li Attend in person staff meetings as required/li li Stay informed with current and upcoming events and promotions in the local marketplace/li /uldivbr//divdiv strong Qualifications:br//strongbr/ /divul li Customer service and sales experience/li li High School education or equivalent/li /uldivbr//divdiv strong Pay:br//strongbr/ /divulli Commensurate with experience. Hourly with incentive opportunities.br/br/ /li/ul /div pFlexible work from home options available./p div class="job-compensation" Compensation: $10.00 - $15.00 per hour /div br/br/br/ div class="account_description" p style="color:#0d5198;font-size:24px;text-align:left;"strong Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life./strong/p pAs part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water./p pWhile we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach./p pWe also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”/p p style="text-align:left;" /p /div br/ div class="disclaimer-v2" p style="font-size:8pt;"em Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate./em/p /div /div

Call Center Admissions Specialist I STATUS: Full-time, Non-exempt {{1 - - - - - - - - - - - - - - - - - -}} DEPARTMENT: Admissions - Call Center LOCATION: Grand Rapids, W.A. Lettinga Campus / Hybrid - Work from Home REPORTS TO: Manager - Call Center PAY: $15.00/Hr SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, working through phone, chat, texting, and email channels, offering and scheduling events, and creating follow-up tasks to move prospects along the path to enrolled students. Additionally, this role will make outbound calls to prospective students, answer inbound questions, and/or transfer calls to another department as appropriate. The main focus of this position is three-fold: 1) generate appointments; 2) register people for events; and 3) get them to apply for admission-or ultimately, all three. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity, and inclusion. RESPONSIBILITIES: Generate new student enrollment applications by providing information on University degree programs, and Responding to all newly created as well as re-activated leads generated by Marketing, Admissions Events, and other sources like SAT scores, FAFSA submissions, etc. Market the University to qualified prospective students, secure the admissions application and set follow-up appointments with appropriate University representatives utilizing current technology. Responsible for being knowledgeable about all Core 4 audiences and being conversant in IPEx programs. Responsible for scheduling and coordinating appointments; documenting and making calendar changes; monitoring schedules for overbooking; and following up on missed appointments. Provide internal feedback on our website and other marketing information based on how it would better help prospective students Maintains, processes, and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, database, and spreadsheet software. Adhere to FERPA rules and regulations. Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Answers and documents all incoming telephone calls via appropriate handling procedures which may include answering directly, transferring, taking a message, or following and returning the call; routinely checks the queue to monitor calls holding. Operates multi-line phone queues via online contact center applications. Performs work of a confidential nature. Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skills. Exhibits professional demeanor at all times while representing the University. Understand and abide by all external and internal regulations and policies associated with the Admissions-Call Center or other role-specific regulations. Maintains 95% or higher on the Scorecard concerning activity level, sales ability, and promotion of the University. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations. Provides GREAT customer service, anticipating and exceeding the needs of our customers. Demonstrate and promote the University's Cultural Values. Perform other duties as assigned. QUALIFICATIONS: High School Diploma required. Relevant college coursework preferred. Associate/Bachelor's degree preferred. Previous call center experience preferred. Some Sales skills/sales experience required. Ability to communicate persuasively and effectively utilizing office equipment and current technology including phone systems, online chat, video chat, and more. Excellent interpersonal, communication, and presentation skills, both written and oral which transcends to diverse audiences. Demonstrated ability to multi-task and process large amounts of information quickly in a fast-paced environment. Demonstrated ability to work accurately and effectively with computerized data systems. Demonstrated ability to utilize customer relationship management software. Demonstrated ability to type (35 wpm) in complete sentences. Positive organizational and technical skills. Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads. Ability to maintain a professional appearance and manner. Demonstrated ability to communicate effectively and relate well to alumni, students, parents, faculty, staff, and others while maintaining appropriate confidentiality. Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution. Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the university. Strong work ethic. Business office environment. Prolonged sitting. Use of personal computer and telephone (eye and hand strain). Reliable transportation to the Lettinga Campus is required. Occasional lifting up to 25 pounds. Must be able to have work availability Mon-Fri 8a-6:30p and additional hours during peak times or as required. DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER Revision Date: 10/22/2024

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are currently looking for a dedicated, organized individual to join our team as a Customer Service Representative. Our CSRs work with our customers to place and fulfill their orders and do so in a timely and positive manner! Why Choose Processor's Choice? We offer a competitive salary and one of the most exceptional benefits packages in the industry. We pride ourselves in a company culture that encourages honesty, integrity, and transparency. Questions - we answer them. Concerns - we address them right away. Experience the Processor's Choice difference. We are a stable, growing company that has a small company feel, yet the resources of a much larger business due to our expansive network. Position Details Receives customer orders by phone and email. Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process. Receives, acknowledges, and documents customer complaints using the Customer Issues tool and takes necessary action to resolve issues. Works with salesmen and sales assistants to respond to customer requests for production information (non-technical) or pricing, and keeps salesmen regularly updated. Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse. Requirements High school diploma or GED required Knowledge and skills comparative to the completion of a bachelor's degree preferred 2-3 years of professional experience in a related field preferred Advanced attention to detail and accuracy in all work required Benefits Paid Weekly Annual Tiered Bonus Program Paid Time Off 10 Paid holidays Referral bonuses 401(k) retirement with Company contribution Company Profit Sharing Medical, Dental, Vision, Life Insurance And more! Shift and Schedule Monday through Friday 7:30am to 4:30pm Overtime after 40 hours Hybrid-remote work schedule About the Company Processor's Choice, Inc. has been a distributor of food ingredients since 1984, located in Moody, Alabama right outside of Birmingham. Processor's has a mission to deliver high-quality ingredients and superior service that has earned the respect of our stakeholders throughout the Southeast. We provide technical expertise to generate customized solutions and our service is defined by an intense focus on the customer. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers - our employees. Join our company today to begin a fulfilling career with a group that understands that people are our strength! Processor's Choice, Inc. is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

In accordance with the Mission and Values of Southwestern Illinois College, this is a part-time position funded by external funds. The ATS Reservationist receives customer calls and accurately records customer reservation information in a computer-based environment, provides accurate route and schedule information to the customer, and is responsible for follow-up data entry and record keeping. Flexibility in scheduling including availability Sunday through Saturday, primarily regular daytime hours. This position is contingent upon external funds. QUALIFICATIONS * High school diploma or GED equivalent required. * Prior work experience of at least one year dealing with customers required, preferably in a telecommunications environment. * Require familiarity with computers, specifically Microsoft Office products and Windows. BENEFITS & PERKS: Benefit availability and eligibility may vary from the summary listed below. Please visit ************ for more information. * Retirement savings plan through State Universities Retirement System of Illinois and voluntary 403(b) and 457(b) savings plan * Eligibility for paid leave * Educational incentives including Reduced Tuition at Southwestern Illinois College * Employee Assistance Program, employee discounts, gym access, additional voluntary benefits and more! STARTING PAY AND HOURS $20.96 per hour, up to 28 hours per week WORK LOCATION East Saint Louis Metro Garage APPLICATION DEADLINE This position will remain open until filled. APPLICATION PROCEDURE Required application materials, such as resume, cover letter and references, should be attached to your application. Other required application materials i.e., transcripts, etc., should be attached after your application has been submitted. Go to your My Job Applications page from the careers home page of your account. Southwestern Illinois College is proud to be an EEO/AA Employer/Educator Smoke/Tobacco/Vapor/Drug-Free Workplace