Patient Access Representative jobs at University of Iowa Center for Advancement - 46 jobs

Revenue Cycle Representative (VA Referrals) - Patient Access Management (PAM) - Patient Financial Services (PFS)
University of Iowa 4.4
Patient access representative job at University of Iowa Center for Advancement
University of Iowa Health Care department Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level customer service and financial related position in the health care industry. The Patient Access Management (PAM) Division RCRs will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. The PAM VA Referral Specialist will work in a high volume, fast-paced, web-based application environment and support a culture of Service Excellence by delivering high quality customer service and maintaining composure in difficult situations. The PAM VA Referral Specialist must have a demonstrated ability to prioritize, multi-task, and quickly change focus in a dynamic team environment. The ability to exhibit compassion and empathy when working directly with patients and/or their families is critical. A person in this role will provide consistent and comprehensive information (both in writing and verbally) to patients, outside agencies and various administrative and management personnel regarding third party, patient billing and customer service activities. This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. WE CARE Core Values: * Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education. * Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research. * Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work. * Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. * Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. * Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. Position Responsibilities: * Review accounts, verify insurance coverage and initiate pre-certifications, pre-authorizations, referral forms and other requirements related to managed care; route to appropriate departments as needed. * Assist in monitoring utilization services to assure cost effective use of medical resources through processing VA referrals and prior authorizations. * Communicate with patients and/or referring physicians on non-covered benefits or exam coverage issues. * Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed. * Ensure insurance carrier documentation requirements are met and authorization/referral documentation is scanned and recorded in the patient's medical record. * Appeal authorization denials and/or set-up peer to peer reviews. * Collaborate with other departments to assist in obtaining authorizations in a cross-functional manner. * Contact patients and insurance companies for payment acquisition, authorizations or to resolve patient account inquiries. * Provide financial counseling to patients and families; determine if appropriate payment has been made by various entities; work with patients and insurance companies to obtain correct payments; appeal claim payments and/or denials. * Collect demographic, insurance, and clinical information to ensure that all reimbursement requirements are met. * Maintain an extensive working knowledge and expertise of insurance companies and billing authorization/referral requirements. * Communicate with other referral/authorization specialists, patient account representatives and coders to continually monitor changes in the health insurance arena. * Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers. * Be expected to maintain a high-level of accuracy to meet productivity and quality requirements. * Identify trends and/or work processes for potential process improvements. * Review and analyze report data to provide status updates to leadership. * Communicate with providers, payers, patients, internal departments, co-workers, and Coordinator's to resolve issues. * Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs. * Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public. Classification Title: Revenue Cycle Representative (VA Referrals) Department: Patient Financial Services Percent of Time: 100% Pay Grade: 2B Location: Hospital Support Services Building (HSSB) located in Coralville, IA This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Equipment Onsite - The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet. Hybrid - while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup. Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup. Education Required: * Bachelor's degree or equivalent combination of education and relevant experience. Experience Requirements: * 6 months or more of related customer service experience in a professional, financial or health care related environment. * Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. * Strong attention to detail and proven ability to gather and analyze data and keep accurate records. * Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. * Demonstrated ability to handle complex and ambiguous situations with minimal supervision. * Self-motivated with initiative to seek out additional responsibilities, tasks, and projects. * Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers. * Successful history collaborating in a fast-paced team environment. Desirable Qualifications: * Experience handling difficult callers, customers, and patients. * Experience and knowledge of Patient Financial Services' functions, systems, processes & policies. * Familiarity with medical terminology. * Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. * Experience identifying opportunities for improvement and making recommendations and suggestions. * Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE. * Ability to drive results and foster accountability throughout the team and organization. Application Process: To be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" for the submission: * Resume * (optional) Cover Letter Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. For additional questions, please contact Zach Schmidt at ***************************. . Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: * Monday 10:00 am - 4:00 p.m. * Tuesday 10:00 am - 4:00 p.m. * Wednesday 10:00 am - 4:00 p.m. * Thursday 10:00 am - 4:00 p.m. * Friday 10:00 pm - 4:00 p.m. Or by appointment - Contact **************************************** to schedule an appointment or just stop by. Visit the website for more information: Application Resource Center | University of Iowa Health Care Additional Information * Classification Title: Revenue Cycle Representative * Appointment Type: Professional and Scientific * Schedule: Full-time * Work Modality Options: Hybrid within Iowa Compensation * Pay Level: 2B Contact Information * Organization: Healthcare * Contact Name: Zachary Schmidt * Contact Email: ***************************
$32k-39k yearly est. Easy Apply 11d ago

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Patient Access Representative 2 (On-Site) (H)
University of Miami 4.3
Boca Raton, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 2 to work at our Boca Raton location. Core Job Summary: The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. Core Responsibilities: * Performs full registration and ensures that insurance is verified, and all patients' information is correct. * Obtains copies of insurance cards, driver's license, and any applicable referrals. * Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. * Instructs patients to complete any questionnaires that might be required by physician. * Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. * Reconciles all vouchers and delivers them to designated area. * Answers telephone calls and responds to questions and inquiries or transfers when appropriate. * Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: * Projects a welcoming professional demeanor. * Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. * Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. * Performs pre-service validation prior to patient's appointment for in person or virtual visits. * Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. * Coordinates patient flow to ensure timely check-in and arrival to service area. * Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. * Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. * Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. * Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. * Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. * Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. * Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER * Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. * Proficient knowledge of ASAP module. * Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. * Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. * Must adhere to PPE requirements as dictated by the specific situation. ADMITTING * Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. * Proficient knowledge of ADT module. * On-call and rotating schedule for evenings, weekends, and holidays. * Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. * Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. * Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. * Responsible for pre-admissions log to include benefits, specialty, and financial clearance. * Coordinates with bed control on bed availability. * Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. * Responsible for processing admissions orders received via in-basket messaging. * Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU * Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC * Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC * Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED * Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: * Knowledge of generally accepted accounting procedures and principles. * Skill in completing assignments accurately and with attention to detail. * Ability to process and handle confidential information with discretion. * Ability to work independently and/or in a collaborative environment. * Ability to communicate effectively in both oral and written form. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4
$22k-27k yearly est. Auto-Apply 49d ago
Patient Access Associate (On-Site) (H) Full Time Bascom Palmer Eye Institute Palm Beach Gardens, FL
University of Miami 4.3
Palm Beach Gardens, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Associate, in the Department of Patient Access in Palm Beach Gardens, Florida. The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays. CORE JOB FUNCTIONS Greets visitors to the department and directs them to their requested destination. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing Exceptional customer service to further a positive institutional image. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc. Maintains department directories and visitation logs. Maintains a tidy and clean reception area. Places orders for department supplies as requested by department leadership. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Experience: Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: · Ability to communicate effectively in both oral and written form · Ability to handle difficult and stressful situations with professional composure · Ability to maintain effective interpersonal relationships · Ability to recognize, analyze, and solve a variety of problems · Ability to exercise sound judgment in making critical decisions · Ability to analyze, organize and prioritize work under pressure while meeting deadlines · Ability to work evenings, nights, and weekends as necessary DEPARTMENT ADDENDUM Department Specific Functions Serves as the first point of contact for patients and customers entering facility/department. Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. Assists patients in navigating self-serve kiosks. Queues patients for check-in/out. Identifies patients arriving late and communicates with clinical team. Confirms patient identity and places wristband on patients. Identifies patients at risk of falls and places appropriate wristband. Provides updates to patients waiting in reception area. Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. Department Specific Qualifications Experience: Customer service experience preferred Knowledge, Skills and Attitudes: Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Subject to potential contact/exposure to patients who can transmit contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment. Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. Strong telephone contact handling skills and active listening. Ability to adapt/respond to different types of situations and personalities. Excellent communication and presentation skills. Ability to prioritize and manage time effectively. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff
$22k-28k yearly est. Auto-Apply 4d ago
Patient Access Associate (On-Site)
University of Miami 4.3
Coral Gables, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. Core Job Summary: The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Campus. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Core Responsibilities: Serves as the first point of contact for patients and customers entering facility/department. Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. Assists patients in navigating self-serve kiosks. Queues patients for check-in/out. Identifies patients arriving late and communicates with clinical team. Confirms patient identity and places wristband on patients. Identifies patients at risk of falls and places appropriate wristband. Provides updates to patients waiting in reception area. Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High School Diploma required. Customer Service Experience preferred Knowledge, Skills, and Abilities: Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Subject to potential contact/exposure to patients who can transmit contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment. Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. Strong telephone contact handling skills and active listening. Ability to adapt/respond to different types of situations and personalities. Excellent communication and presentation skills. Ability to prioritize and manage time effectively. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff
$22k-28k yearly est. Auto-Apply 4d ago
Patient Access Representative 1 (On-Site) (H)
University of Miami 4.3
Plantation, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our UHealth Plantation location. Core Job Summary: The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. Core Responsibilities: * Performs full registration and ensures that insurance is verified, and all patients' information is correct. * Obtains copies of insurance cards, driver's license, and any applicable referrals. * Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. * Instructs patients to complete any questionnaires that might be required by physician. * Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. * Reconciles all vouchers and delivers them to designated area. * Answers telephone calls and responds to questions and inquiries or transfers when appropriate. * Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: * Projects a welcoming professional demeanor. * Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. * Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. * Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. * Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. * Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. * Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. * Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. * Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. * Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. * Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER * Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. * Proficient knowledge of ASAP module. * Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. * Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. * Must adhere to PPE requirements as dictated by the specific situation. ADMITTING * Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. * Proficient knowledge of ADT module. * On-call and rotating schedule for evenings, weekends, and holidays. * Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. * Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. * Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. * Responsible for pre-admissions log to include benefits, specialty, and financial clearance. * Coordinates with bed control on bed availability. * Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. * Responsible for processing admissions orders received via in-basket messaging. * Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU * Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC * Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC * Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED * Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: * Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. * Teamwork: Ability to work collaboratively with others and contribute to a team environment. * Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. * Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. * General knowledge of office procedures and operations. * Skill in data entry with minimal errors. * Ability to communicate effectively in both oral and written form. * Skill in completing assignments accurately and with attention to detail. * Ability to process and handle confidential information with discretion. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3
$22k-27k yearly est. Auto-Apply 49d ago
Assistant Registrar
Dartmouth College 4.5
Hanover, NH jobs
Details Information Posting date 01/19/2026 Closing date Open Until Filled Yes Position Number 0313400 Position Title Assistant Registrar Hiring Range Minimum $25.88 Hiring Range Maximum $32.35 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule Location of Position Hanover, NH Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. Is this a grant funded position? No Position Purpose As a member of the registration department at the Hood Museum of Art, the Assistant Registrar assists with the management of the museum's collections by supporting the Registrar with accessioning workflows, collection care, and registration activities for exhibitions. The Assistant Registrar supports all outgoing loans from the permanent collection, contributes to object and records digitization, and facilitates collection photography. Description Required Qualifications - Education and Yrs Exp Bachelors plus 2-3 years' experience or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities * Bachelor's degree in art history, anthropology, museum studies, or the equivalent. * Two to three years of experience in museum registration or collections management. * Working knowledge of collections database software. * Experience in registration methods, particularly object handling, loans, and rights and reproductions, with increasing levels of responsibility over time. * Strong organizational skills and attention to detail. * Ability to lift objects up to forty pounds and use carts, A-frames, and other standard transfer methods. * Commitment to diversity and to serving the needs of a diverse population. Preferred Qualifications * Three to five years of experience in museum registration or collections management. * Working knowledge of the collections database software The Museum System (TMS). * Experience with exhibitions development and implementation, including object condition assessment, tracking, installation/deinstallation, and maintaining related documentation. Department Contact for Recruitment Inquiries Ramie Speicher Department Contact Phone Number 646-3852 Department Contact for Cover Letter and Title Ashley Offill, Curator of Collections Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Preferred, but not required Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. ********************************************************* Additional Instructions Quick Link *********************************************** Key Accountabilities Description Registration Support: Supports the Registrar and other department members with all workflows and documentation related to the permanent collection, including record management, inventory projects, digitization, conservation, and safe and secure storage. Percentage Of Time 40 Description Permanent Collection Loans: Facilitates all aspects of outgoing collection loans, including communication, condition reporting, shipping, and documentation, progressing towards management of loan processes. Percentage Of Time 20 Description Permanent Collection Exhibitions: Supports the Registrar with registration duties for permanent collection exhibitions. Percentage Of Time 20 Description Art Handling, Shuttle, and Object Photography: Performs art handler duties, including pulling and staging objects in the Bernstein Center for Object Study (BCOS) as needed. Coordinates shuttle transportation between museum storage, BCOS, and campus locations and prepares objects for transport. Coordinates collection imaging sessions with a contract photographer, including scheduling and object preparation and handling. Percentage Of Time 20 * -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned Supplemental Questions Required fields are indicated with an asterisk (*). * * How did you learn about this employment opportunity? * Current Dartmouth employee (Please specify full name below) * Word of mouth * Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv) * ****************** email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition) * Recruiter (Please specify full name or event below) * ability JOBS * Chronicle of Higher Education * Glassdoor * Handshake * HigherEdJobs * HigherEdMilitary * Indeed * Inside Higher Ed * LinkedIn's Job Board * RecruitMilitary * Dartmouth's Job Board (searchjobs.dartmouth.edu) * Other (Please specify below) * If you would like to add more information to your answer, please specify here: (Open Ended Question) Documents Needed to Apply Required Documents * Cover Letter * Resume Optional Documents * Additional Document #1
$25.9-32.4 hourly Easy Apply 7d ago
Insurance Verification Representative - Remote (Tri-County Area)
University of Miami 4.3
Medley, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Insurance Verification Representative to work remotely. CORE RESPONSIBILITIES Accounts are completed in a timely manner in support of patient satisfaction and allow for referral and authorization activities prior to the patient's date of service Verification of eligibility and benefits via RTE in UChart, online insurance websites, telephone or other source of automated services Add and/or edit insurance information in UChart such as validating that the correct guarantor account and plan listed in patient's account with accurate subscriber information, policy number, and claims address and plan order. Completes the checklist and document co-pay. Creates referral if applicable, “Benefit only” or “Preauthorization”, and documents benefits information: deductible, co-insurance and out of pocket benefits Meets productivity standards for assigned work queue, QA goal of 95% or greater and maintains WQ current at 14 days out with minimum daily pending visits Assists in educating and acts as a resource to patients, primary care and specialty care practices within the UHealth system and externally Contact Primary Care Physician offices and/or Health Plans to obtain authorization or referral for scheduled services according to authorization guidelines listed in UHealth Contract Summary. Submits all necessary documentation required to process authorization request 2 Obtains authorization for both facility and provider for POS 22 and POS 19 clinics and provider only for POS 11 clinic locations\ Enters and attaches authorization information in referral section of UChart Approves referral and financially clear visits Communicates with patients and/or departments regarding authorization denial and/or re-direction of patients by health plan or PCP office Contact the Departments and/or patient when additional information is required of them or to alert regarding pending authorization status Participates in process improvement initiatives 15% Customer Service Provides customer service and assists patients and other UHealth staff with insurance related questions according to departmental standards Ensures that patients are aware of issues regarding their financial clearance and educated on the referral/authorization process Collaborates with Department and Patient Access teams to ensure that timely and concise communication occurs. Ensures service recoveries and escalations are implemented with the guidance of their supervisors and according to departmental standards and guidelines Performs other duties as assigned This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Insurance Verification Representative High School Diploma or equivalent Minimum 1 year of relevant work experience Computer literate (EPIC scheduling and registration application experience a plus). Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and stressful situations Sr. Insurance Verification Representative High School Diploma or equivalent (3) years of direct experience in Insurance Verification and Registration. Computer literate (EPIC scheduling and registration application experience a plus). Minimum Qualifications (Essential Requirements) Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and sensitive situations High School Diploma or equivalent and (3) years' direct experience Insurance Verification and Registration. Computer literate (EPIC scheduling and registration application experience a plus). Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and sensitive situations Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements Demonstrated ability to communicate effectively in written and verbal form. Bi-lingual knowledge a plus Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff Ability to interact and assist patients of all ages, cultural background and with special needs, with a passion for providing excellent service and care Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient's specific needs Maintain a high level of diplomacy when dealing with stressful situations · Is innovative, proactive and resourceful in problem solving Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff
$29k-33k yearly est. Auto-Apply 60d+ ago
Insurance Verification Representative - Remote (Tri-County Area)
University of Miami 4.3
Medley, FL jobs
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Insurance Verification Representative to work remotely. CORE RESPONSIBILITIES * Accounts are completed in a timely manner in support of patient satisfaction and allow for referral and authorization activities prior to the patient's date of service * Verification of eligibility and benefits via RTE in UChart, online insurance websites, telephone or other source of automated services * Add and/or edit insurance information in UChart such as validating that the correct guarantor account and plan listed in patient's account with accurate subscriber information, policy number, and claims address and plan order. * Completes the checklist and document co-pay. * Creates referral if applicable, "Benefit only" or "Preauthorization", and documents benefits information: deductible, co-insurance and out of pocket benefits * Meets productivity standards for assigned work queue, QA goal of 95% or greater and maintains WQ current at 14 days out with minimum daily pending visits * Assists in educating and acts as a resource to patients, primary care and specialty care practices within the UHealth system and externally * Contact Primary Care Physician offices and/or Health Plans to obtain authorization or referral for scheduled services according to authorization guidelines listed in UHealth Contract Summary. Submits all necessary documentation required to process authorization request 2 * Obtains authorization for both facility and provider for POS 22 and POS 19 clinics and provider only for POS 11 clinic locations\ * Enters and attaches authorization information in referral section of UChart * Approves referral and financially clear visits * Communicates with patients and/or departments regarding authorization denial and/or re-direction of patients by health plan or PCP office * Contact the Departments and/or patient when additional information is required of them or to alert regarding pending authorization status * Participates in process improvement initiatives 15% Customer Service * Provides customer service and assists patients and other UHealth staff with insurance related questions according to departmental standards * Ensures that patients are aware of issues regarding their financial clearance and educated on the referral/authorization process * Collaborates with Department and Patient Access teams to ensure that timely and concise communication occurs. * Ensures service recoveries and escalations are implemented with the guidance of their supervisors and according to departmental standards and guidelines * Performs other duties as assigned This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Insurance Verification Representative * High School Diploma or equivalent * Minimum 1 year of relevant work experience * Computer literate (EPIC scheduling and registration application experience a plus). * Strong written and oral communication skills. * Able to work in a team environment. * Graceful under pressure and stressful situations Sr. Insurance Verification Representative * High School Diploma or equivalent * (3) years of direct experience in Insurance Verification and Registration. * Computer literate (EPIC scheduling and registration application experience a plus). Minimum Qualifications (Essential Requirements) * Strong written and oral communication skills. Able to work in a team environment. * Graceful under pressure and sensitive situations * High School Diploma or equivalent and (3) years' direct experience Insurance Verification and Registration. * Computer literate (EPIC scheduling and registration application experience a plus). * Strong written and oral communication skills. Able to work in a team environment. * Graceful under pressure and sensitive situations * Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements * Demonstrated ability to communicate effectively in written and verbal form. Bi-lingual knowledge a plus * Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff * Ability to interact and assist patients of all ages, cultural background and with special needs, with a passion for providing excellent service and care * Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient's specific needs * Maintain a high level of diplomacy when dealing with stressful situations · Is innovative, proactive and resourceful in problem solving Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff
$29k-33k yearly est. Auto-Apply 49d ago
Registration Specialist
Dartmouth College 4.5
Hanover, NH jobs
Details Information Posting date 12/19/2025 Closing date Open Until Filled Yes Position Number 1128399 Position Title Registration Specialist Hiring Range Minimum $24.64 Hiring Range Maximum $30.81 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule Location of Position Lebanon, NH Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. NA Is this a grant funded position? No Position Purpose To provide registration services for students, faculty, and staff of the Geisel School of Medicine's degree granting education programs. To coordinate the course catalog and registration processes utilizing OASIS (Online Access to Student Information and Scheduling) and the Banner Student Information System. To provide expertise and guidance in OASIS to a wide variety of users from Dartmouth College, Geisel, and Dartmouth Health. Description Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities * Bachelor's Degree and two years' work experience in an academic or administrative role or the equivalent combination of education and experience. * Excellent written, verbal, and interpersonal skills with strong attention to detail. * Demonstrated ability working with integrated databases and basic computer software (Microsoft Office Suite, OASIS, Banner, FileMaker, etc.). * Initiative, sound judgment and ability to work independently in a continually changing environment. * Strong organizational skills and ability to set priorities and meet critical deadlines, despite frequent interruptions. * Discretion and ability to deal with highly confidential information. * Practiced in providing friendly and professional customer service. * Accurate data entry skills. Preferred Qualifications * Bachelor's Degree and three to five years in an academic or administrative role. * Experience handling multiple confidential tasks. Department Contact for Recruitment Inquiries Andrea Wright Department Contact Phone Number ************ Department Contact for Cover Letter and Title Alex Rich, Registrar Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. ********************************************************* Additional Instructions Quick Link *********************************************** Key Accountabilities Description Course Catalog Management and System Training * Manages processes on OASIS and Banner related to course catalog maintenance, course set-up, and general updates, proactively seeking information from numerous sources and ensuring information is up-to-date and accurate. * Partners with course coordinators to support course registration and management on OASIS, proactively providing information and responding to queries about system functionality. Percentage Of Time 60% Description Registration Management and Student Support * Manages non-established rotation application process, processing applications, seeking additional information when needed, registering rotations in OASIS and Banner, and coordinating student performance evaluation completion. * Partners with Assistant Dean of Advanced Clinical Curriculum (Phase 3) to manage the elective and sub-internship registration experience, working with students, faculty, course coordinators/directors, and the Office of Clinical Education to gather information and support the registration process. * Coordinates with the Office of Evaluation and Assessment to support accurate completion of student performance, course, and faculty evaluations as well as timely submission of grades. * Assists with coordination of visiting student rotations as a home school. Percentage Of Time 40% * -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned. Supplemental Questions Required fields are indicated with an asterisk (*). * * How did you learn about this employment opportunity? * Current Dartmouth employee (Please specify full name below) * Word of mouth * Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv) * ****************** email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition) * Recruiter (Please specify full name or event below) * ability JOBS * Chronicle of Higher Education * Glassdoor * Handshake * HigherEdJobs * HigherEdMilitary * Indeed * Inside Higher Ed * LinkedIn's Job Board * RecruitMilitary * Dartmouth's Job Board (searchjobs.dartmouth.edu) * Other (Please specify below) * If you would like to add more information to your answer, please specify here: (Open Ended Question) Documents Needed to Apply Required Documents * Cover Letter * Resume Optional Documents
$24.6-30.8 hourly Easy Apply 38d ago
Academic and Finance Counselor I (Mar Start)
National University 4.6
Remote
Compensation Range: Hourly: $21.63 - $24.04 Are you someone who loves building connections, finding solutions, and making a real impact in students' success? If so, Apply Today! Our Academic and Finance Counselor role is a full-time work-from-home opportunity. As an Academic and Finance Counselor (AFC) at National University, you'll be both a guide and a problem solver, helping students balance their academic goals and financial plans with confidence. You'll provide personalized advising, interpret policies, and connect students to the right resources to help them thrive. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support students in navigating their courses, understanding financial aid, and celebrating milestones along the way. Essential Functions: Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. Provide personalized, student-centered support to help each learner stay on track toward their goals. Manage your student caseload with care, using sound judgment and proactive communication. Manage student Accounts Receivable, including document collection, student payments, and financial aid. Monitor and facilitate voucher collection and submission for processing by the student finance team. Facilitate appropriate referrals to other departments and campus resources. Navigate multiple systems and reports to stay informed and ensure seamless student support. Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service. Handle escalated student concerns effectively, turning challenges into solutions. Execute outreach and communication strategies that strengthen engagement and student success. Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion. Use coaching techniques to build strong relationships and motivate students toward graduation. Offer creative ideas and resources that boost student satisfaction, persistence, and achievement. Collaborate across departments to deliver a connected, positive student experience. Share University updates, assist with departmental initiatives, and contribute to special projects. Maintain consistent and reliable attendance to fulfill the requirements of this position. Perform other duties as assigned. Requirements: Education & Experience: Bachelor's degree preferred. Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. Experience in a fast-paced, student or customer-focused environment preferred. Background in academic advising and course enrollment within a college or university setting preferred. Experience supporting online students preferred. Experience with Financial Aid or Title IX regulations preferred. Experience interpreting and ensuring compliance with federal regulations and guidelines preferred. Experience in higher education and technology-driven environments preferred. All skills, abilities, and education will be considered in determining minimum qualifications. Competencies/Technical/Functional Skills: Solid understanding of academic and business practices in an online learning environment. Familiarity with University policies and procedures. Strong customer service mindset with a genuine desire to help students succeed. Team-oriented and collaborative, with the ability to build positive working relationships across departments. Excellent communication and active listening skills-able to adapt tone and style for different audiences, even in challenging situations. Skilled at de-escalating and resolving student concerns with professionalism and care. Self-motivated and capable of working independently with minimal supervision. Creative and logical problem solver who can think on their feet. Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint). Strong work ethic with flexibility, dependability, and a team-player attitude. Knows when to seek guidance or escalate issues appropriately. Strong communication and public speaking abilities. Open to feedback, coaching, and adapting to change. Able to prioritize tasks effectively in a fast-paced, dynamic environment. Develops personal goals aligned with the university's mission, vision, and objectives. Must be eligible to receive access to the National Student Loan Data System (NSLDS). What We Offer In addition to competitive compensation and a comprehensive benefits package - including medical, dental, vision, 403b with match, paid holidays, and PTO - National University supports the professional growth of our team members through free education benefits and other growth opportunities. Location: Remote, USA #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
$21.6-24 hourly Auto-Apply 4d ago
Registrar
Dordt University 3.8
Sioux Center, IA jobs
JOB TITLE: Registrar DEPARTMENT: Academic Affairs REPORTS TO: Vice President for Academic Affairs PURPOSE OF POSITION: Primarily responsible for providing leadership and support for the students and faculty through the administration of academic scheduling, advising, records management, degree audit, and reporting. Ensures compliance with accreditation and federal regulations, recommends new curricular and academic policy initiatives; conducts studies for academic affairs; administers institutional academic policies. CORE LEADERSHIP CHARACTERISTICS: Be a Promoter of Christ-Centered Student Learning-have a heart for equipping students for Christ-centered renewal in all areas of life, and shown through listening, creative problem solving, and wise work on behalf of individuals and the student body overall. Be a Collaborator-share information liberally, engage the campus community, seek out assistance from others, catch people doing things right, be proactive and optimistic, assist others when asked-to make work fulfilling and build Dordt's reputation as a quality university. Be a Culture Builder-participate in the life of the university broadly-attend concerts, arts and academic activities, and sporting events. Be a Team Builder-support, encourage, and hold other members of the team to be accountable for performance and excellence. Be a Change Leader-when exciting projects or knotty problems surface which seem “beyond” the scope of anyone's individual organizational “silo,” be comfortable with the fuzzy lines of responsibility and put forth your best effort to lead toward mission-focused solutions. Be an Ambassador-both personally and through formative guidance and accountability for the registrar's office, do outstanding work that makes waves in the broader community to make Dordt's name known-far and wide-as a place of excellence for Christian discipleship through effective teaching & learning. Be a Continuous Improver-always be thinking-“How can we do this better?”-both in your own areas of responsibility and in other areas. Bring those insights forward in productive ways. Be an Encourager of the Good-notice and name aloud what is going well at Dordt, internally and externally, so that people are encouraged in doing things well and so that others will clearly see what excellence in service looks like. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop, publish, and maintain the academic calendar and master course schedule. Oversee the student registration process, including prerequisite enforcement, enrollment limits, exceptions, and schedule adjustments. Maintain the official academic record, including grades, transcripts, transfer credit, academic standing, and degree completion, in compliance with FERPA and institutional policies. Administer the degree audit system and certify students for graduation and degree conferral. Work with the athletic director and faculty athletic representative to determine and certify the eligibility of student athletes. Interpret, apply, and administer institutional academic policy consistently and equitably; process academic exceptions and support the appeals process as appropriate. Provide academic advising support and guidance on policy, procedure, and degree requirements to students, faculty, and staff. Oversee transfer credit evaluation and maintain articulation and equivalency information in collaboration with faculty. Prepare and submit internal and external institutional reports, including enrollment, retention, graduation, and compliance reporting (e.g. , IPEDS, accreditation, state, and federal requirements). Serve as the functional lead for the student information system related to academic records, registration, and degree audit; collaborate with Computer Services on system configuration and data integrity. Conduct research and analysis in collaboration with Institutional Research and Academic Affairs, including enrollment projections, course demand analysis, grade distribution studies, research related to student learning, persistence, scheduling, and academic policies, and other special studies as requested. Recommend academic policy and procedural improvement to support student success, institutional effectiveness, and mission alignment. Provide effective servant leadership for the registrar's office staff by setting expectations and providing guidance, training, accountability, evaluation, and celebration; establish an efficient office workflow and ensure cross-training and continuity of operation. Serve on appointed committees and task groups and contribute to institutional planning and decision-making. Assist in planning and conducting annual processes for student learning assessment. Serve as a resource for the deans and other departments, offices, and committees. Participate in accreditation and compliance processes for the institution and accredited programs. Perform other duties as assigned. TRAVEL REQUIREMENTS: Occasional travel will be required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. EDUCATION and EXPERIENCE: Master's degree required (or bachelor's degree with willingness to earn a relevant master's degree), with at least three years of related experience or an equivalent combination of education, experience, and training. OTHER QUALIFICATIONS: This position requires excellent leadership, communication, and technology skills. Must possess project management abilities along with integrity, generosity, humility, and a positive, optimistic, servant-leader attitude. Express an active Christian commitment, which shall include affiliation with a local, confessionally Reformed congregation that actively supports the mission of Dordt University. Must endorse The Task and Educational Framework of Dordt University and the university's expectations for church membership and support of Christian day school education. Prospective members of the Dordt University community are expected to agree with its confessional standards (The Three Forms of Unity, comprised of the Heidelberg Catechism, Belgic Confession, and Canons of Dordt), as well as the university's sexuality, gender identity, and sexual conduct policy, which can be found on the Dordt University website. (Contact the Academic Affairs Office if you need additional information.) LANGUAGE SKILLS: Ability to read and interpret documents such as classroom usage reports, semester course schedules, federal compliance regulations and other reports. Ability to write routine reports, correspondence, recommendation letters, and grant applications. Strong oral and written communication skills and interpersonal abilities that enable effective collaboration with students, faculty and staff, community members, and other professionals. Ability to speak effectively before groups and to present policies and data clearly and accurately. MATHEMATICAL AND FINANCIAL SKILLS: Demonstrated analytical and mathematical skills necessary for computing student FTEs, retention and graduation rates, average class size, and other academic metrics. Ability to calculate figures and amounts for budgeting and projection purposes. Abilities in budgeting and resource allocation. Ability to ensure accuracy in written and numerical reports. REASONING AND RESEARCH ABILITIES: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Research and data analysis skills are required for enrollment forecasting, course demand planning, and analysis of academic performance trends. Ability to interpret a variety of instructions and information furnished in written, oral, diagram, or schedule form. TECHNOLOGY SKILLS: Computer skills including database, word processing, spreadsheet, Internet, and e-mail, coupled with an ability to develop queries for statistical data gathering and to research, learn, and implement new software related to the scope of the registrar's duties. OTHER SKILLS AND ABILITIES: Strong organizational skills, attention to detail, and the ability to manage and prioritize multiple responsibilities in a deadline-driven environment. Demonstrated ability to exercise sound judgment, maintain confidentiality, and apply policies with fairness, consistency, and diplomacy. Ability to work creatively and flexibly, and delegate tasks effectively. Possess leadership, coordination, and administrative skills, including the ability to supervise staff, collaborate as a team member or leader, and guide small groups through projects. Demonstrated capacity to interact tactfully and kindly with faculty, students, staff, and constituents and to establish and maintain effective working relationships. Ability to manage workload demands, handle stress appropriately, and meet the work schedule and attendance requirements of Dordt University. Participating in the educational task of Dordt University is to be understood as a calling. When disciples of Christ hear and accept God's call to participate in the task of Dordt University, they occupy a variety of offices. Participating in the work of development and sharing insight is not merely an occupation or a means to gain financial security or self-esteem, but a task to which God calls us. When this sense of office consciousness is lost, we lose the essential meaning of our work. Therefore, Dordt University seeks to develop and foster an atmosphere where all office-bearers can flourish in fulfilling the calling of their office (from the Educational Task of Dordt University found at: ***************************************************************************** ).
$43k-47k yearly est. Auto-Apply 3d ago
Patient Access Specialist (50%)-UI PAC
University of Iowa 4.4
Patient access representative job at University of Iowa Center for Advancement
The Patient Access Specialist (50% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. Hours of work: Monday-Friday, 9:00 AM to 1:00 PM * This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. * The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate. * The scheduler will assist and problem solve any scheduling issues that arise. * The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. * Upholds the departments best practices, quality, and professionalism standards and policies. * Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. * They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned. Education Required * A Bachelor's degree or an equivalent combination of education and experience. Experience Requirements * Typically (6 months - 1 year) administrative experience. * Excellent written and verbal communication skills. * Proficiency in computer spreadsheet and database applications. Desirable Qualifications * Experience with hospital operations and/or Ambulatory Clinic operations * Experience with the Epic system. * Experience scheduling in an outpatient clinic setting. Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission: * Resume * Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For additional questions, please contact *********************** Additional Information * Classification Title: Patient Access Specialist * Appointment Type: Professional and Scientific * Schedule: Full-time * Work Modality Options: Hybrid within Iowa Compensation * Pay Level: 3A * Starting Salary Minimum: $21,196 * Starting Salary Maximum: $32,450 Contact Information * Organization: Healthcare * Contact Name: Kaitlin Luoma * Contact Email: ***********************
$21.2k-32.5k yearly Easy Apply 3d ago
Patient Care Representative - Center for Outpatient Rehab
ETSU 4.1
Remote
The Patient Care Representative serves as the primary point of contact for patients within the Outpatient Rehabilitation Clinic, supporting efficient and patient-centered clinical operations. This position is responsible for appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while ensuring compliance with HIPAA and institutional policies. Working closely with clinical providers, students, and the Office Coordinator, the Patient Care Representative contributes to smooth patient flow, accurate documentation, and high-quality service delivery in a fast-paced healthcare environment serving a diverse patient population. Knowledge, Skills, and Abilities Knowledge of electronic health and electronic practice management. Knowledge of Medicare, Medicaid, and commercial insurance. Ability to use electronic records and practice management systems. Ability to process office supply orders. Ability to be flexible in adjusting and implementing changes in protocol, procedures, and workflow. Ability to use business English in written and verbal communication. Ability to perform data entry accurately. Ability to function as a team player in a patient-centered health care setting. Ability to learn and effectively utilize electronic health records and practice management software. Ability to work in a fast-paced environment with frequent interruptions. Ability to use proper telephone etiquette. Ability to follow proper policies, procedures, and instructions in accomplishing tasks. Ability to work with a diverse population, along with the ability to treat all patients and co-workers with dignity and respect. Required Qualifications High school diploma or GED Two years of medical office experience or at least one year of post-high school course-level work with one year of medical office experience Compensation & Benefits Job Family - Medical Clinical Associate 1 MR - 3 For information on benefits, please visit *************************************** Application Instructions Non exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. Employment is contingent on a satisfactory background check. Documents needed to apply: Cover Letter, Resume, and three (3) references available upon request University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For , recent strategic initiatives prioritize the institution's focus on community engagement. ETSU is an Equal Opportunity Employer Disclaimer Statement: Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
$30k-37k yearly est. Auto-Apply 7d ago
Registrar
YTI Career Institute 4.0
Remote
The Registrar is responsible for integrity and security of student records. The Registrar's main responsibilities are: Student Records & Compliance * Maintain confidentiality, accuracy, and security of student academic records in compliance with FERPA, Title IV, and accreditor requirements. * Process and certify enrollment, re-enrollment, program changes, status changes (including LOA, probation, SAP, and withdrawals), and graduation/credential conferrals. * Conduct internal audits of student records and ensure compliance with retention and purging schedules. * Oversee timely and accurate processing of transcripts, enrollment verifications, and record requests. Academic Operations & Scheduling * Manage course schedules, start rosters, academic calendars, and classroom assignments in coordination with Education leadership. * Provide accurate student information for rosters, advising, and academic progress monitoring. Technology & Systems Management * Oversee SIS data entry, accuracy, and reporting. * Implement and maintain effective workflows between Admissions, Financial Aid, Career Services, Finance, and Academics to ensure data integrity. * Evaluate and update forms, processes, and systems to streamline compliance and improve efficiency. Position Requirements: * High School Diploma or GED required; post-secondary education preferred * Minimum 1-3 years of related work experience in higher education * Strong knowledge of FERPA, Title IV, and accreditor standards related to student records * Proficiency with Student Information Systems (SIS) and related reporting tools. * Ability to prepare and analyze detailed reports with accuracy. * Ability to maintain and prepare detailed records and reports and work with limited supervision. * Proficient in word processing, spread sheet and data base software. * Excellent oral, written and organizational skills. * Strong interpersonal relation skills and problem solving skills. About our company: Porter and Chester Institute, a leading trade school in Connecticut and Massachusetts for 75 years, adheres to one basic vision: to educate and train our students to the level that will make them competent employees. With 8 campus locations throughout Connecticut and Massachusetts, we offer training in such trades as Automotive Technology, HVAC-R, CAD, Electrician, Plumbing, as well as Medical Assisting, Dental Assisting, Practical Nursing and Computer & Technology. Our support staff, including Admissions, Financial Aid and other administrative professionals, to our highly qualified Instructors are focused on making the students' experience a fulfilling and enriching one, both professionally and personally. Click here for more company information: https://porterchester.edu/about-pci We are an Equal Opportunity Employer. Monday-Friday 8am-5pm
$37k-47k yearly est. 1d ago
Remote Customer Service Representative
160 Driving Academy 3.6
Chicago, IL jobs
Job DescriptionDescription: 160 Driving Academy is looking for hardworking professionals to start in our next training class. We are the largest driving academy in the U.S. and continue to grow at an unprecedented rate. Come join our team and experience why so many people choose 160 Driving Academy. This role entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Responsibilities: This position entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience Benefits: Health insurance (instantly, no waiting period) 401k with company match and paid vacation. (More details will be provided upon resume submission***) Incentives Hourly plus monthly bonus Requirements: Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience
$30k-38k yearly est. 24d ago
Customer Service Representative - Luxury Retail - Remote USA
JFF 4.4
Englewood, CO jobs
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Recommendations of products or services close a sale may be required What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. Qualifications What You Bring to the Role An appreciation for high fashion brands and haute couture 1 year or more of customer service experience 1 year or more post-secondary education OR 2 years equivalent work experience Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Additional Information All your information will be kept confidential according to EEO guidelines.
$16 hourly 8h ago
Customer Service Representative I - NCC - 999134 ** Remote work only in Broward, Dade, Palm Beach and Lee County**
Nova Southeastern University 4.7
Remote
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
$25k-33k yearly est. 54d ago
Customer Service Representative (Wed.-Sun.)
Zephyr 4.3
Gaithersburg, MD jobs
Job Description Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out-by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose-bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands. What You'll Do Here Answer calls from customers looking to schedule service jobs Set up new customer accounts and locations Verify and update existing customer account and location information as needed Take accurate and detailed job scheduling information to book unassigned jobs Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours Work closely with DSR to obtain and provide any missing details on booked jobs Partner with DST to handle customer inquiries related to scheduling Perform other duties as assigned and as time allows We'd Love To Hear From You If You Have High school diploma or equivalent Exceptional customer service skills 2+ years of customer service experience Strong aptitude in computer applications and systems Ability to prioritize and manage multiple tasks simultaneously Strong attention to detail Tact and patience when working with various personalities and sensitive situations Ability to work with minimal supervision, problem-solve, think analytically, and stay organized Demonstrated honesty, integrity, and dependability Excellent interpersonal skills when working with employees, customers, property/project managers, and the public Working Conditions / Physical Demands Fully remote position Scheduled work hours: Wednesday - Friday: 9:00 AM - 6:00 PM Saturday & Sunday: 8:00 AM - 5:00 PM Must be willing to work weekends and support off-hours business needs Equipment used includes a laptop and dial pad with headset Monthly work-from-home adjustment provided The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits. Benefits and Perks Competitive Pay: Significant base salary and bonus opportunity Benefits: We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family 401(k) match up to 3.5% 100% Company paid long & short-term disability and life insurance Cell phone reimbursement and work-from-home stipend Flexible spending accounts for health and dependent care Training and Career Growth: We are scaling quickly and would support this person's career growth and development Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
$18-22 hourly 6d ago
Business Office Specialist Adjunct Instructor (REMOTE)
Florida Technical College 4.3
Orlando, FL jobs
Job Description Florida Technical College is looking for qualified Business Office Specialist - Adjunct Instructors (Remote). Our campuses are growing! If you have a passion for teaching, we'd like to talk to you. Classes typically run Monday to Thursday and can be held in the morning or evening. Minimum Requirements: Master's degree in Business Administration or related areas. Current Microsoft Office Specialist (MOS) certification A combination of work experience and/or required credentials in the field they will be teaching: Minimum of a year of successful teaching experience at the graduate college level.. Must be computer literate to maintain and manage the course documents within the learning management system, and also educational resources. Benefits: Competitive compensation. Part-time/contract role for a specific term. Fulfilling a role in your community by sharing your expertise! Who We Are Florida Technical College was founded in 1982 to provide private, post-secondary education, offering diploma, associate, and bachelor's degree programs in a range of professions, including Healthcare, Construction Trades, Hospitality, Beauty, Information Technology, and Business. NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor's, and master's, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education. NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law. The selected applicant will undergo a background check and educational verification.
$28k-32k yearly est. 18d ago
Registrar Clerk
Mount Saint Mary College 4.1
Newburgh, NY jobs
Job Title: Registrar Clerk Reports To: Registrar Status: Full-Time, Non-Exempt, 35hrs/week. Summary/objective Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Perform functions related to the preparation, storage and verification of permanent academic records. Coordinate and maintain academic files to include preparation for document imaging. Respond to requests for transcripts by students (unofficial for personal use) and from other institutions and agencies (official use). Respond to and process questions from students, faculty, parents and other agencies regarding academic records while adhering to FERPA requirements regarding privacy of records. Manage and process internship applications timely and in conjunction with the Career Center and other offices campus-wide. Assist with external requests for certification of attendance, verification of enrollment and the preparation of appropriate forms. Perform general office duties to include, but not limited to, greeting visitors, answering phones, taking and disseminating messages, data entry, processing mail, preparing correspondence, etc. Process Permission Credit Request and entry. Assist with course scheduling. Perform other duties as assigned. Supervisory responsibilities None Work environment Office Setting: Cubicles, open desks, or private offices with access to necessary tools like computers, phones, and office supplies. Remote Setting: Working from home or another location with access to virtual communication platforms and necessary technology. Physical demands Sitting: Prolonged periods of sitting at a desk or workstation. Typing/Computer Use: Frequent use of a computer keyboard and mouse. Vision Requirements: Ability to read and view screens for extended periods. Speaking/Hearing: Regular communication with coworkers and clients in person, over the phone, or via video calls. Lifting/Carrying: Occasionally lifting or moving items up to 10-15 pounds, such as office supplies, laptops, or documents. Reaching/Bending: Periodic reaching for or bending to access files, supplies, or equipment. Mobility: Walking short distances within the office or to meeting rooms. Travel required While no regular travel is required, occasional travel may be necessary for training sessions or College events. Required education and experience High School diploma or equivalent Experience in Higher Education. Excellent customer service, interpersonal and written communication skills. Excellent computer skills with experience using MS Office software and ability to quickly learn Jenzabar. Office administrative experience with an emphasis on ability to multi-task in a busy environment. Preferred education and experience Experience in Higher Education. Associates Degree Work authorization/security clearance requirements Must be authorized to work in the United States. MSMC does not sponsor employment visas at this time. EEO statement Mount Saint Mary College is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$44k-53k yearly est. Auto-Apply 11d ago