Patient Service Coordinator jobs at University of Kentucky - 326 jobs

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Inbound Coordinator is responsible for overseeing and managing all Inbound Service Level Agreements (SLAs) to ensure timely and efficient receiving. This role requires a proactive approach to cross-departmental communication, identifying and resolving workflow inefficiencies, and ensuring smooth operational execution across inbound functions. This position interacts directly with each Inbound Department Supervisor and directly reports to the Inbound Manager. Core Competencies: Strong Communication Skills (both written and verbal) Planning Organizing Priority Setting Solution Oriented High Level of Proficiency: Problem Solving Time Management Informing Composure Self-Starter Multi-tasker Job Duties: Manage SLAs: Monitor and enforce inbound SLAs to meet service and delivery expectations. Cross-Departmental Communication: Serve as the communication hub between the Inbound department and collaboration with all downstream departments. Provide daily recap to management during Alignment meetings. Workflow Coordination: Use data and reporting tools to track Inbound receipt progress, manage delivery appointments, chargebacks, PO discrepancies, identify bottlenecks, and proactively address workflow issues. Coordinate the flow of work by monitoring and utilizing SCALE systems. Operational Support: Assist at the operator level as needed and provide specialized support in designated areas of inbound operations. Reporting & Analysis: Generate and analyze reports to provide insight into inbound performance and recommend improvements. Team Collaboration: Work closely with all inbound leaders to ensure alignment and effective daily execution. Escalation Management: Identify potential risks or delays in inbound processes and escalate appropriately to ensure resolutions. Member of EHS team Drive continuous improvement by training to ensure standards of excellence. Adhering to policies, procedures and regulatory requirements, coordinating the inbound standards. Perform other functions and activities as directed by the Inbound Supervisor. Requirements: College degree or equivalent experience preferred. Experience in logistics, distribution, or warehouse operations preferred Able to simultaneously manage a high level of detail across multiple projects. Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure. Proficiency in data reporting tolls and workflow management systems Able to work well within a team environment, offering assistance and support to team members whenever necessary. Ability to work a flexible schedule based off volume and needs of the company. The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**UW Medical Center- Montlake - Radiology Services- This position is based at the UW Medical Center UW Tower based** has an outstanding opportunity for a **Patient Services Specialist (job profile: Patient Services Specialist 3)** . **WORK SCHEDULE** + Full-time (40 hours per week) + Day, Shift + 930am-600pm + Full remote **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** Radiology Services at UW Medical Center - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family.From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results.All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments.We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services.Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. + **PRIMARY JOB RESPONSIBILITIES** + Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors + Maintain clean, organized, professional work area, and performs other related duties as assigned + Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors + Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders + Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements + Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in EpicSkilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination + Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team + Function proficiently within their team to assist with the training of new staff and act as a go to team resource + Support their team Lead in day-to-day operational goals + Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading + Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection + Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss + Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success + Respond to patient's needs and concerns as appropriate maintaining Patient First mentality + Develop and maintain good working relationships within the department, with other departments and all medical staff + **REQUIREMENTS** + High school graduation or equivalent + Two years Patient Services Specialist 2 experience **OR** + An equivalent combination of education/experience **ABOUT UW MEDICAL CENTER-MONTLAKE** UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. **Excellence. Exploration. Education.** **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (************************************************************************************ B7\_pmXahC2054B-uf3myFAcZa3UbaxxSe91Qmw844mZ-iU3Mb3TVaYJ0eoZ2a2FnfK5rrARFYDQ$) Join our mission to make life healthier for everyone in our community. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $45,432.00 annual **Pay Range Maximum:** $63,024.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Nonsupervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

The Patient Placement Coordinator Team Leader (non-RN) functions independently in an advanced placement role, providing consistent leadership and direction during their shift to optimize patient throughput and maximize bed utilization. This position serves as a resource for departmental processes, offering guidance and education to staff as needed. In collaboration with the Patient Placement and Transfer Center Manager, the Team Leader assists with process development, staff scheduling, education, and participation in leadership call rotations. EDUCATION & EXPERIENCE Minimum Qualifications: * Associate's degree or an equivalent combination of education and experience relevant to the role may be considered for this position. * Two (2) years of Patient Placement and Transfer Center (PPC) experience, and the ability to perform the job duties and responsibilities of the department independently. Preferred Qualifications: * Additional education or degree(s) preferred for job. * Additional years of experience and/or type/area of work experience preferred for job. JOB SUMMARY The Patient Placement Coordinator Team Leader (non-RN) functions independently in an advanced placement role, providing consistent leadership and direction during their shift to optimize patient throughput and maximize bed utilization. This position serves as a resource for departmental processes, offering guidance and education to staff as needed. In collaboration with the Patient Placement and Transfer Center Manager, the Team Leader assists with process development, staff scheduling, education, and participation in leadership call rotations. ESSENTIAL JOB FUNCTIONS * The Patient Placement Coordinator (PPC) Team Leader functions in the capacity of an advanced Patient Placement Coordinator and is responsible for all job functions of that position. * The PPC Team Leader is responsible for acting as a direct resource for staff during the shift and serves as a main point of contact for other departments for issue resolution regarding PPC job functions. * Serves as direct contact with the PPC Manager, Clinical Operations Administrator (COA), and a hospital executive leadership regarding bed placement or hospital transfer issues during the shift. * Escalates all issues in a timely manner to PPC leadership so that solutions can be formulated and applied when indicated. * Provides clear and concise information regarding issues and bed capacity as requested. * Trains staff as needed regarding PPC processes and job functions in conjunction with the recommendations of the Leadership Team. * Assists the PPC Leadership Team with completion of reports and audits as needed. * Assists with completion of the monthly staffing and on-call schedules. * Practices and promotes positive peer and customer relations. * Assists the PPC Leadership Team in the evaluation of staff performance and in the completion of annual performance appraisals. * Attends bed shuttles., Represents the PPC at the management meetings when needed. * Performs related duties as required. SALARY * Actual salary commensurate with experience or range if discussed and approved by hiring authority. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

The Patient Care Representative serves as the primary point of contact for patients within the Outpatient Rehabilitation Clinic, supporting efficient and patient-centered clinical operations. This position is responsible for appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while ensuring compliance with HIPAA and institutional policies. Working closely with clinical providers, students, and the Office Coordinator, the Patient Care Representative contributes to smooth patient flow, accurate documentation, and high-quality service delivery in a fast-paced healthcare environment serving a diverse patient population. Knowledge, Skills, and Abilities Knowledge of electronic health and electronic practice management. Knowledge of Medicare, Medicaid, and commercial insurance. Ability to use electronic records and practice management systems. Ability to process office supply orders. Ability to be flexible in adjusting and implementing changes in protocol, procedures, and workflow. Ability to use business English in written and verbal communication. Ability to perform data entry accurately. Ability to function as a team player in a patient-centered health care setting. Ability to learn and effectively utilize electronic health records and practice management software. Ability to work in a fast-paced environment with frequent interruptions. Ability to use proper telephone etiquette. Ability to follow proper policies, procedures, and instructions in accomplishing tasks. Ability to work with a diverse population, along with the ability to treat all patients and co-workers with dignity and respect. Required Qualifications High school diploma or GED Two years of medical office experience or at least one year of post-high school course-level work with one year of medical office experience Compensation & Benefits Job Family - Medical Clinical Associate 1 MR - 3 For information on benefits, please visit *************************************** Application Instructions Non exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. Employment is contingent on a satisfactory background check. Documents needed to apply: Cover Letter, Resume, and three (3) references available upon request University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For , recent strategic initiatives prioritize the institution's focus on community engagement. ETSU is an Equal Opportunity Employer Disclaimer Statement: Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Job Posting Title: Standardized Patient * --- Hiring Department: Department of Medical Education * --- All Applicants * --- Weekly Scheduled Hours: 10 * --- FLSA Status: To Be Determined at Offer * --- * --- Expected to Continue * --- Location: UT MAIN CAMPUS * --- Job Details: Purpose Standardized Patients are trained to consistently simulate real patients' medical conditions, histories, and emotions in a standardized manner to allow students to develop and practice clinical and communication skills in a safe, controlled environment. Responsibilities * Portray patient scenarios consistently and accurately, including medical history, symptoms, body language, and emotional state * Participate in simulated medical interviews and physical examinations * Provide verbal or written feedback to students in a constructive and professional manner * Accurately recall and evaluate student performance using checklists or forms * Maintain confidentiality regarding case content and student performance * Attend training sessions and rehearsal activities as required Required Qualifications * Excellent communication and interpersonal skills * Ability to memorize and consistently recreate scenarios * Dependable, punctual, and flexible with scheduling * Comfortable with physical examination by medical students * High school diploma or equivalent Relevant education and experience may be substituted as appropriate. Preferred Qualifications * Experience in acting, teaching, or healthcare education * Familiarity with clinical or educational environments * Bilingual abilities are a plus Salary Range $25.00 Hourly Working Conditions * Uniforms and/or personal protection equipment (furnished) * May work around chemical fumes * May work around standard office conditions * May work around biohazards * May work around chemicals * Climbing of stairs * Lifting and moving * Occasional weekend, overtime and evening work to meet deadlines Work Shift Onsite required at the Dell Medical School, Health Learning Building located at 1501 Red River St. Austin, TX 78712. Virtual work will also be available as needed to meet students' learning needs. Training will be onsite, and weekly hours will be variable based on business needs. Required Materials * Resume/CV Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. * --- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. * --- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. * --- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. * --- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. * --- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. * --- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. * --- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: * E-Verify Poster (English and Spanish) [PDF] * Right to Work Poster (English) [PDF] * Right to Work Poster (Spanish) [PDF] * --- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Managing large amounts of inbound and outbound calls in a timely manner. Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner. Direct calls to appropriate departments (as needed) using advanced call routing systems. Guide caller through appointment scheduling and resolve appointment questions. Discuss outstanding balances and guide through payment plan. Transfer to Business Office if unable to create payment plan due to patient financial hardship. Identifying patient needs, clarify information, research every issue and provide solutions. D-escalating complaints, and updating account information. High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Greets patients professionally and courteously at the beginning and end of the visit. Requests insurance information and updates as necessary. Scans insurance and patient picture identification into the EMR. Correct patient's demographic information as necessary. Call patient to verify rescheduled appointments. Request any additional payments and schedule the next follow-up appointment and or testing. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately. Schedules patient appointments appropriately by following scheduling guidelines. Handles patient messages delegated from the nurse, providers, and supervisor. Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct. Follows appropriate procedures for checking patients in and out of the clinic. Handles payment transactions and completes necessary batch closing and deposit documentation every day. Maintains a clean waiting room and ensures all patients are informed about clinic delays. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Greet patients warmly and sincerely as they arrive at the clinic or call in via phone. Act as the patient's guide and advocate through the administrative details of their clinic visits. Identify and update patient information by navigating multiple computer systems and inputting accurate data. Receives all incoming calls for the clinic. Takes information from incoming calls and distributes it accordingly. Calculates and collects payments for clinic services. Ensures patient benefits have been verified and ensures insurance information is accurate upon check-in. Schedules patient appointments. Contact patients to confirm next-day appointments and contact patients who have missed appointments. Coordinates clinic schedule information with physicians and staff. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Manage large amounts of inbound and outbound calls in a timely manner. Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner. Direct calls to appropriate departments (as needed) using advanced call routing systems. Guide the caller through appointment scheduling and resolve appointment questions. Identify patient needs, clarify information, research every issue, and provide solutions. D-escalate complaints, and update account information. Deliver accurate details about services offered, clinic hours, appointments, and policies. Log interactions, update patient records in the Electronic Medical Record, and complete call reports. Contact patients for appointment confirmation or appointment cancellations needing to be rescheduled. Respond efficiently and accurately to callers, explain possible solutions, and ensure that patients feel supported and valued. Engage in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed. Build lasting relationships with patients, supervisors, and other call center team members based on trust and reliability. Utilize software, databases, scripts, and tools appropriately. Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service. Take part in training and other learning opportunities to expand knowledge of the organization, clinics, and position. Adhere to all company policies and procedures. Other duties as assigned. High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately. Schedules patient appointments appropriately by following scheduling guidelines. Handles patient messages delegated from the nurse, providers, and supervisor. Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct. Follows appropriate procedures for checking patients in and out of the clinic. Handles payment transactions and completes necessary batch closing and deposit documentation every day. Maintains a clean waiting room and ensures all patients are informed about clinic delays. High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Supporting patient care and verifying accuracy on required forms Ensuring legal compliance with audits Facilitating communication among health care providers and departments. A High School diploma or GED 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Incumbents in this position are trained to portray specific sets of health problems and symptoms that will aide students in learning the proper techniques and procedures for taking medical histories, performing medical examinations, determining diagnoses and learning the appropriate way to educate and inform patients of diagnoses. Performing a variety of duties in order to accurately and consistently portray specific types of symptoms as defined by a patient case. This may include memorizing the history of their present illness, past medical history, physical exam results as well as demonstrating appropriate body language, emotional status, and personality characteristics. Simulate a variety of clinical scenarios including a patient's appearance, demeanor and affect, communication style, chief complaint, symptomatology, patient medical history, and physical finding. Demonstrate interviewing skills with students of the School of Medicine, School of Nursing, or other students utilizing the simulation center. Instruct and practice interviewing and some superficial physical assessment skills with medical students. Give feedback after interviewing the student. Evaluate and assess the student's skills. Deliver feedback in person verbally, written, or electronical No acting or direct experience is required. The minimum age eligible for hire is 14 years old. Must have the ability to understand and follow instructions. Must have the ability to memorize and be improvisational.

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR. Telehealth presenter. Checks access to care through EMR. Patient Throughput Management Ensures protected health information (PHI) is scanned into EMR. Assist when needed in processing patients through EMR. Schedules and completes paperwork for offender Record Reviews. Effectively participates in the overall goals of the Managed Care team. Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI. Support the goal of the unit by attending meetings. Acts as courier to facilitate the EMR operation. Performs all other health information tasks as necessary. About Managed Care: Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Establish good rapport with patients and interact in an empathetic manner Commitment to improving the delivery of care for all patients Strong communication skills with excellent interpersonal skills Ability to listen to others and respond professionally Strong critical thinking, problem-solving, and attention to detail Possess a growth mindset Answer patient calls and insurance verifications Process patient payments A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Provides excellent customer service. Schedules patient appointments using computer systems, following clinic guidelines and processess. Patient Check In and Check Out Ensure the accurate and complete entry of patient information. Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders). Provides expertise in insurance verification, using both online and phone systems. Verifies insurance benefit eligibility for services. A High School diploma or GED 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Accumulate and distribute information for lay-ins and reminders. This includes checking and updating charts as well as updating electronic medical record. Monitor the completion of related documentation. Report changes in information to necessary departments following treatment decisions. Manage Mental Health Caseload reminders in Electronic Medical Records (EMR). Create reminders for sick call and referral upon disposition. Responsible for accurate time clock usage according to procedure Schedules patients for appointments. Other duties as assigned or delegated by supervisor. One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Responsible for clinic schedule maintenance and scheduling appointments. Prepares necessary paperwork before patient visits and receives patients. Check insurance verification and eligibility, answer phones, and maintain records. Process charges for clinic services and file claims. Respond to requests for information from patients and insurance companies. Maintain department files. High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 12/31/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.