Medical Receptionist jobs at University of Maryland Faculty Physicians Incorporated - 25 jobs

Provides advanced administrative support to department physicians. Provides advanced administrative support to department or one or more physicians. Performs high level tasks, such as correspondence, scheduling patient appointments for physicians and business appointments. Perform Insurance Auths, schedule testing, and procedures. Requires knowledge of medical terminology and insurance information. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS * Provides advanced administrative support to department physicians. Performs high level tasks, such as correspondence, scheduling patient appointments for physicians and business appointments. Perform Insurance Auths, schedule testing, and procedures. * Attends meetings and create minutes and documents. * Drafts routine correspondence, to include but not limited to FMLA documents, peer reviews. * Develops, implements, and maintains electronic systems which meet department needs and satisfy requirements for retention and information security. Enters, updates, and retrieves information as needed. Creates reports as needed. EDUCATION and/or EXPERIENCE * High school diploma or general education degree (GED) preferred * Five or more years related medical office experience * Accurate typing and data entry skills * Excellent organization skills * Working knowledge of software used by department * Proficiency in MSOffice (Word/Excel/PowerPoint/Outlook) is a must; working knowledge of internet research tools * Knowledge of general customer service practices * Ability to deal effectively and diplomatically with team members and public * Ability to work in a team environment. Must be self-motivated and self-starter * Attention to details * Self-starter and ability to work independently in a dynamic and rapid changing environment Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ****************************************************

Every Patient. Every Encounter. Every Day. At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment. Job Description Medical Secretary Schedule: Monday, Tuesday, Friday 8am-4:30pm Wednesday, Thursday 8:30a-3pm We are seeking new and experienced Medical Secretaries to join our extraordinary team! As a Medical Secretary you will: Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons. Obtain, complete and follow up on all necessary paperwork in an accurate and timely manner. Maintains records and ensures documentation is scanned into patient records. Schedule patient appointments and tests, coordinating with appropriate personnel as necessary. Schedule return visit appointments as appropriate assuring smooth functioning. Assist team with all facets of preparing for patient visits or processing post visit documentation. Assure completion of Consent to Treat, HIPAA and other forms as appropriate. Maintain electronic patient charts. Organize and prepare the necessary information, reports, records, charts and correspondence before the patient arrives for appointment. Obtain necessary registration information on patients, co-pays, necessary referral forms and authorizations to forward to billing. Summary: Under the supervision of Manager, assists in clerical support functions, maintains departmental records and files, prepares documents and correspondence, organizes inventory of office supplies and forms, and designs forms, graphs, etc. Assists with chart documentation. Assists with patient scheduling, registration and insurance verifications and obtaining authorization and/or referral for appointments. Education & Training: High school diploma or equivalency. AA degree in Business or healthcare administration preferred. Work Orientation & Experience: 2-3 years experience in a medical office or related setting with computer experience; general knowledge of medical terminology; prior experience with insurance verification and scheduling required. EMR experience preferred. As a member of our team, you will experience: A supportive, collaborative, and continuous learning work environment A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage. 403(b) savings plan with company match Generous tuition reimbursement to support your continuing education and professional growth. Qualifications Qualifications: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months Previous healthcare or medical office experience is preferred. Additional Information Schedule: Monday, Tuesday, Friday 8am-4:30pm Wednesday, Thursday 8:30a-3pm All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.19 - $25.99 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

The transitional clinic oversees several practices that work to assist pts receive care in the right setting. Under the supervision of the director, assists in clerical support functions, maintains departmental records and files, prepares documents and correspondence, organizes inventory of office supplies and forms, and designs forms, graphs, etc. Assists with chart documentation. Assists with patient scheduling, registration and insurance. * Assists physician or clinical staff with all facets of preparing for patient visits or processing post visit documentation. Assures completion of Consent to Treat, HIPAA and other forms as appropriate. * Responds to telephone inquiries from patients, physician offices and payers in an accurate and courteous manner. * Confirms appointments, explains any pre-visit instructions as directed by the MD, RN, or NP. Ensures appropriate patient information, labs, and testing are obtained for Center visits. Facilitates physician orders for testing, works with Schedule First to schedule tests ordered by the physician(s) or NP. * Establishes and maintains a good rapport with patients, families, visitors and referral sources, assists with phone calls; monitors patients in waiting area to ensure maximal comfort and safety. * Facilitates communication with patients and referral sources regarding the services. * Mails communication to patients and referral sources including but not limited to appointment letters, introductory letters, pre-visit assessments, etc. * Performs pre-registration & registration functions accurately and efficiently to reduce errors for billing, medical records, and other subsystems that use this data. Takes responsibility for making corrections to accounts when appropriate. * Obtains, completes and follows up on all necessary paper work in an accurate and timely manner. Maintains Center records and files, scans documentation into patient records. * Performs patient check-out and arranges schedules any necessary testing and appointments, assures patient has needed scripts for testing, and transcribes any orders that have been written by providers in the EMR or paper chart. * Informs patients of financial obligation when appropriate. * Informs supervisor on a daily basis of any problems resolved or needing immediate attention to keep system running smoothly and to avoid errors. * Monitors supply inventory in the area and orders front office supplies. * Assists with tracking patients who have not kept appointments by calling patients and rescheduling as appropriate. * Maintains neatness of office and waiting area. * Maintains high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication and optimism. * Participates in performance improvement/Culture of Excellence activities to improve service and interdepartmental communications. * Performs other duties as assigned. Skills & Abilities: * Handle multiple tasks simultaneously * Communicate effectively with patients, medical staff and team members * Adapt hours of availability to variable and changing needs of the Center * Maintain confidentiality with patients and team member information * Communicate effectively, orally and in writing * Answer phones * Work independently and take initiative in achieving Center's goals. * Demonstrated skills in: * computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software; * customer service; * attention to detail with follow-through; and * strong organizational skills. Company Description University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education. Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County. University of Maryland Upper Chesapeake Health owns and operates: University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD The Upper Chesapeake Health Foundation, Bel Air, MD The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD The Senator Bob Hooper House, Forest Hill, MD Qualifications Work Orientation & Experience: * 2-3 years' experience in a medical office or related setting with computer experience; general knowledge of medical terminology. * EMR (EPIC) experience preferred. Education & Training: * High school diploma or equivalency. * AA degree in Business or healthcare administration preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Full-Time; Days M-F (8am-4:30pm) * Pay Range: $17-$22.80/hr. * Other Compensation (if applicable): * Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Provides advanced administrative support to department or one or more physicians. Performs high level tasks, such as typing correspondence, scheduling patient appointments for a limited number of physicians and business appointments. Requires knowledge of medical terminology and insurance information. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. ESSENTIAL FUNCTIONS Edits, formats, and reviews a variety of documents and materials created by others. Proofreads for grammatical, typographical and basic content errors. Converts rough copy and drafts to final version quality reports, presentations, and documents. Includes incorporating edits from multiple reviewers, adding graphics and effects to presentations, and applying campus style guidelines. Drafts and signs routine correspondence and replies to inquiries which do not require technical program knowledge. Develops, implements, and maintains paper and electronic filing systems which meet department needs and satisfy requirements for retention and information security. Enters, updates, and retrieves information as needed. Creates reports as needed. Researches, analyzes, and summarizes information and source materials for reports independently and communicates findings orally and in writing. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Five or more years related medical office experience Accurate typing and data entry skills Excellent organization skills Working knowledge of software used by department Proficiency in MSOffice (Word/Excel/PowerPoint/Outlook) is a must; working knowledge of internet research tools Knowledge of general customer service practices Ability to deal effectively and diplomatically with team members and public Ability to work in a team environment. Must be self-motivated and self-starter Attention to details Self-starter and ability to work independently in a dynamic and rapid changing environment Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ****************************************************

Full Time, Day Shift, 6:00 AM - 2:30 PM EST Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. 2. Schedules outpatient tests and procedures as required. 3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. 4. Creating, preparing, and coordination of outgoing referrals. 5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. 6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. 7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. 8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 9. Assists with office supply tracking and ordering. 10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. 11. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival 12. Precepts Ambulatory Practice Coordinator I. 13. Inventory and ordering of supplies for practice while being mindful of office budget. 14. Participates in mock, regulatory, and accreditation surveys. 15. Actively assists patients with MyPortfolio engagement and education. Qualifications Education and Experience 1. High School Diploma or equivalent (GED) is required. 2. Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting. 3. Knowledge of health insurance plans including Medicare and Medical Assistance. 4. Proficiency with computers is required. 5. Proficiency with registration and scheduling and call center software preferred. Knowledge, Skills and Abilities 1. Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. 2. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and 3. Ability to complete intake information and/or other documentation and respond promptly to instructions given. 4. Effective listening skills with the ability to listen and understand patient information and translate it to written and electronic documentation. 5. PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. 6. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. 7. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. 8. Ability to work independently and respond effectively under stress and pressure. 9. Ability to prioritize and manage numerous tasks in different stages of completion. 10. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. 11. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. 1. Takes action to correct observed risks to patient safety. 2. Reports adverse events and near misses to appropriate management authority. 3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $18.93 - $27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

Provides guidance and supervision to ensure the smooth daily operations of the medical records department. Assigns work to other clerical employees in an effort to maintain a positive workflow. Monitors team performance to ensure that the medical records department goals are met and supports medical records quality and training efforts. Maintain and orders supplies for the medical department. Services the clinical staff by providing a complete record and encounter form for all appointments scheduled in advance as well as for all appointments added on, on a same day basis. Additionally, provides all records requested by the clinical staff which are needed due to abnormal lab work, triage calls, prescription refills, etc. Ensures that laboratory results are filed in the appropriate medical record in a timely fashion. EDUCATION and/or EXPERIENCE * High school diploma or general education degree (GED) preferred. * One to two years related medical office experience. * Thorough and current knowledge of medical terminology and medical insurance. * Knowledge of GE/IDX, EPIC or similar computerized billing system preferred. * Accurate typing and data entry skills. * Excellent organization skills. * Proficiency in software used by department. Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employee's life, career and retirement. More information can be found here: ****************************************************

Job Description Provides guidance and supervision to ensure the smooth daily operations of the medical records department. Assigns work to other clerical employees in an effort to maintain a positive workflow. Monitors team performance to ensure that the medical records department goals are met and supports medical records quality and training efforts. Maintain and orders supplies for the medical department. Services the clinical staff by providing a complete record and encounter form for all appointments scheduled in advance as well as for all appointments added on, on a same day basis. Additionally, provides all records requested by the clinical staff which are needed due to abnormal lab work, triage calls, prescription refills, etc. Ensures that laboratory results are filed in the appropriate medical record in a timely fashion. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred. One to two years related medical office experience. Thorough and current knowledge of medical terminology and medical insurance. Knowledge of GE/IDX, EPIC or similar computerized billing system preferred. Accurate typing and data entry skills. Excellent organization skills. Proficiency in software used by department. Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employee's life, career and retirement. More information can be found here: ****************************************************

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.00-$22.47 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $17.00-$22.47 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description Hours: 8am - 4:30pm The University of Maryland Medical Center is seeking an Ambulatory Practice Coordinator to join the Otolaryngology (ENT) clinic. This position is based within a hospital-based outpatient practice. The clinic is a fast-paced, high-volume environment where you'll work alongside well-known Otolaryngologists who are leaders in their field. Our team is committed to delivering exceptional, patient-centered care. This role offers the opportunity to contribute to a collaborative, innovative, and academically driven practice that values excellence, teamwork, and professional growth. A successful Ambulatory Practice Coordinator possesses a strong commitment to providing exceptional service and serves as a patient advocate. Come join our exciting team! General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. Schedules outpatient tests and procedures as required. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. Creating, preparing, and coordination of outgoing referrals. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. Assists with office supply tracking and ordering. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. Participates in mock, regulatory, and accreditation surveys. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. Takes action to correct observed risks to patient safety. Reports adverse events and near misses to appropriate management authority. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience High School Diploma or equivalent (GED) is required. Experience within a healthcare setting preferred by not required Knowledge, Skills and Abilities Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners. Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. Ability to complete intake information and/or other documentation and respond promptly to instructions given. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. Ability to work independently and respond effectively under stress. Ability to prioritize and manage numerous tasks in different stages of completion. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.51-$25.25 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

Hours: 8am - 4:30pm The University of Maryland Medical Center is seeking an Ambulatory Practice Coordinator to join the Otolaryngology (ENT) clinic. This position is based within a hospital-based outpatient practice. The clinic is a fast-paced, high-volume environment where you'll work alongside well-known Otolaryngologists who are leaders in their field. Our team is committed to delivering exceptional, patient-centered care. This role offers the opportunity to contribute to a collaborative, innovative, and academically driven practice that values excellence, teamwork, and professional growth. A successful Ambulatory Practice Coordinator possesses a strong commitment to providing exceptional service and serves as a patient advocate. Come join our exciting team! General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. * Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. * Schedules outpatient tests and procedures as required. * Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. * Creating, preparing, and coordination of outgoing referrals. * Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. * Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. * Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. * Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. * Assists with office supply tracking and ordering. * Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. * Participates in mock, regulatory, and accreditation surveys. * Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. * Takes action to correct observed risks to patient safety. * Reports adverse events and near misses to appropriate management authority. * Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Qualifications Education and Experience * High School Diploma or equivalent (GED) is required. * Experience within a healthcare setting preferred by not required Knowledge, Skills and Abilities * Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners. * Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. * Ability to complete intake information and/or other documentation and respond promptly to instructions given. * Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. * PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. * Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. * Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. * Ability to work independently and respond effectively under stress. * Ability to prioritize and manage numerous tasks in different stages of completion. * Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. * Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $17.51-$25.25 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description Hours: 8am - 4:30pm The University of Maryland Medical Center is seeking an Ambulatory Practice Coordinator to join the Otolaryngology (ENT) clinic. This position is based within a hospital-based outpatient practice. The clinic is a fast-paced, high-volume environment where you'll work alongside well-known Otolaryngologists who are leaders in their field. Our team is committed to delivering exceptional, patient-centered care. This role offers the opportunity to contribute to a collaborative, innovative, and academically driven practice that values excellence, teamwork, and professional growth. A successful Ambulatory Practice Coordinator possesses a strong commitment to providing exceptional service and serves as a patient advocate. Come join our exciting team! General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians' schedules while adhering to practice and UMMS policies and procedures. Schedules outpatient tests and procedures as required. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system. Creating, preparing, and coordination of outgoing referrals. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. Assists with office supply tracking and ordering. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. Participates in mock, regulatory, and accreditation surveys. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. Takes action to correct observed risks to patient safety. Reports adverse events and near misses to appropriate management authority. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience High School Diploma or equivalent (GED) is required. Experience within a healthcare setting preferred by not required Knowledge, Skills and Abilities Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners. Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. Ability to complete intake information and/or other documentation and respond promptly to instructions given. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. Ability to work independently and respond effectively under stress. Ability to prioritize and manage numerous tasks in different stages of completion. Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.51-$25.25 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

* Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, and registration. Ensures that all providers schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to each patient visit. Company Description Experience the highest level of appreciation at UM Baltimore Washington Medical Center - named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the state's busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we're home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland's health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care. Qualifications The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. * Receives and triages all telephone calls utilizing procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues. * Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information. * Forwards customer inquiries to providers and/or managers when specific, in-depth functional knowledge is required. * Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer's needs have been met. * Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival. Education and Experience * High School Diploma or GED required * One (1) year of experience in a call-center, or customer service related employment required Knowledge, Skills and Abilities * In-depth technical and administrative knowledge of work area and function * Recognized as a resource within function for problem solving capabilities * Strong communication skills at all levels - including written and oral * Strong computer skills * Strong customer service skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.68 - $24.76 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center - named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the state's busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we're home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland's health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care. Job Description Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, and registration. Ensures that all providers schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to each patient visit. Qualifications The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and triages all telephone calls utilizing procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues. Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information. Forwards customer inquiries to providers and/or managers when specific, in-depth functional knowledge is required. Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer's needs have been met. Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival. Education and Experience High School Diploma or GED required One (1) year of experience in a call-center, or customer service related employment required Knowledge, Skills and Abilities In-depth technical and administrative knowledge of work area and function Recognized as a resource within function for problem solving capabilities Strong communication skills at all levels - including written and oral Strong computer skills Strong customer service skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.68 - $24.76 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

* Work Schedule * 9:30 p.m. to 6:00 a.m. The Patient Transport Liaison gathers, inventories, checks and inspects patient transportation equipment to ensure safe and adequate supplies and safely transports patients to various units within the organization. Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade 'A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Qualifications * High School Diploma or GED (Required) * BLS Certification (Required) * Strong Verbal Communications Skills, Excellent Organizational Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.00 - $21.39 Other Compensation (if applicable): Shift Differentials Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

* Work Schedule * 1P to 9:30P, weekdays and alternating weekends The Patient Transport Liaison gathers, inventories, checks and inspects patient transportation equipment to ensure safe and adequate supplies and safely transports patients to various units within the organization. Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade 'A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Qualifications * High School Diploma or GED (Required) * BLS Certification (Required) * Strong Verbal Communications Skills, Excellent Organizational Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17-$21.39 Other Compensation (if applicable): Shift Differentials Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Work Schedule * 1P to 9:30P, weekdays and alternating weekends The Patient Transport Liaison gathers, inventories, checks and inspects patient transportation equipment to ensure safe and adequate supplies and safely transports patients to various units within the organization. Qualifications High School Diploma or GED (Required) BLS Certification (Required) Strong Verbal Communications Skills, Excellent Organizational Skills Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17-$21.39 Other Compensation (if applicable): Shift Differentials Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description We are seeking a detail-oriented and efficient Front Office Coordinator (PRN) to join our healthcare team in Easton, United States. In this role, you will be responsible for managing the front desk operations and ensuring smooth patient flow in our facility on an as-needed basis. Greet and check-in patients, verifying their information and insurance details Schedule and manage appointments using our electronic scheduling system Answer phone calls, respond to inquiries, and direct calls to appropriate departments Maintain a clean and organized reception area Collect and process patient payments and co-pays Assist with medical records management and filing Coordinate with clinical staff to ensure efficient patient flow Perform general administrative tasks such as data entry, faxing, and scanning documents Ensure compliance with HIPAA regulations and maintain patient confidentiality Assist with other administrative duties as assigned Qualifications High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred Previous experience in healthcare front office or administrative roles preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency in MS Office and familiarity with electronic scheduling software Knowledge of medical terminology and understanding of healthcare operations Familiarity with medical insurance and billing processes Customer service-oriented with a professional demeanor Ability to work flexible hours, including evenings and weekends as needed Medical office certification (e.g., Certified Medical Administrative Assistant) a plus Detail-oriented with a commitment to accuracy and efficiency Ability to maintain patient confidentiality and comply with HIPAA regulations Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.00 - $24.76 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

Job Description Under general supervision, ensures that all referrals from Primary Care Physicians are handled according to practice and payer guidelines and that patients receive appropriate support in obtaining needed services. Also ensures that referral and pre-authorization activities are undertaken in order to provide maximum patient and provider satisfaction and maximum reimbursement. Schedules patients for follow up appointments as a part of the checkout process. This role also has the responsibility of checking in patients that have appointments with the practice. DEPARTMENT ESSENTIAL FUNCTIONS Check in and check out. Scheduling appointments with accuracy and completeness. Collect co-pays that are due at time of service. Pre-registration checks to ensure insurance is verified and applicable referrals are available Clerical duties, faxing, EVS, Insurance verification and prior auth when needed Patient satisfaction, exceptional front desk service. Provide welcoming, courteous and professional experience for all patients during check in and check out. ESSENTIAL FUNCTIONS Accepts and enters referrals into database. Provides pre-admission and financial counseling, as needed. Performs referral activities for patients including pre-registering patients during intake process. Contacts referral sources to obtain demographic and insurance data. Inputs and updates all pertinent demographic and financial data. Tracks patient compliance with referral appointment. Performs clerical tasks related to the maintenance of all patient medical records (including scanning records and processing medical records). Performs clerical tasks related to the input and maintenance of all patient medical records (including scanning records and processing medical releases). Accepts and enters referrals into database. Provides pre-admission and financial counseling, as needed. Performs referral activities for patients including pre-registering patients during intake process. Contacts referral sources to obtain demographic and insurance data. Inputs and updates all pertinent demographic and financial data. Tracks patient compliance with referral appointment. Performs clerical tasks related to the maintenance of all patient medical records (including scanning records and processing medical records). Performs clerical tasks related to the input and maintenance of all patient medical records (including scanning records and processing medical releases). EDUCATION and/or EXPERIENCE High school diploma or general education degree. Two years related medical office experience. Accurate data entry skills. Current knowledge of payer requirements for referrals and preauthorization. Knowledge of IDX or similar computerized billing system. Knowledge of ICD-9 and CPT coding. General understanding of back-office operations. Strong customer service skills. PC proficiency. Medical terminology preferred Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ****************************************************