Technical Assistant jobs at University of Massachusetts Boston - 52 jobs

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score Instructional Technology remotely for our Hadley, MA office. Key benefits· Starting rate of $17.50 per hour· Flexibility to work scoring sessions that suit your availability· Working remotely Overall Responsibilities· Evaluates responses of teacher candidates in Georgia.· Successfully internalizes training and scoring guide, participates in discussions.· Must be able to put aside personal biases and apply scoring guide according to rubric requirements.· Meets quality and productivity requirements established for the scoring program. · Engage with other scorers in consensus scoring activities.· Pass a qualifying test before scoring.Working ConditionsTraining takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs.Scoring sessions are typically one day long and take place during the week Monday through Friday. Scoring sessions will occur once every 2 months. The scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training.Qualifications· A bachelor's degree or higher, and· A current Instructional Technology certification AND be practicing or have two (2) or more years' recent experience in the service role in a public school OR serve as, or have recently served as, a college/university/program faculty member who prepares candidates in Instructional Technologyand MUST NOT be a current Georgia educator/based in the State of Georgia.Both active and recently retired practitioners can be eligible to score.· Basic computer skills (keyboard, mouse)· Ability to sit for extended periods of time· Ability to maintain a confidential work environment· Eligible to work in the United States NOTE: Applications are accepted on an ongoing basis.This position is not bonus eligible, and information on benefits offered is here.

Join the Animal Health Diagnostic Center at Cornell University and be part of a mission-driven team that protects animal and public health through high-quality diagnostic testing. The Clinical Pathology laboratory plays a vital role in supporting veterinarians, researchers, and communities by delivering timely and accurate results across a wide range of species. As a Medical Technologist Assistant, you will contribute directly to this work by supporting daily laboratory testing, sample processing, and quality-focused operations in a fast-paced, collaborative environment. This role is well suited for someone who enjoys detailed, hands-on laboratory work and takes pride in accuracy, organization, and teamwork. Cornell offers a welcoming and inclusive workplace where every employee is expected to contribute to a culture of belonging, respect, and wellbeing. If you are looking to grow your laboratory skills while making a meaningful impact, this position offers a rewarding opportunity to do both. The job responsibilities include, but are not limited to: Receive and prepare submissions for Clinical Pathology testing and process specimens according to established protocol. Enter data into Laboratory Information Management System (LIMS) Perform routine clinical testing under supervision, while closely following established standard operating procedures. Participate in laboratory Quality Assurance and Quality Control (QC) processes as appropriate for expertise, capabilities, and job expectations. Assist with lab care tasks needed for daily operation Employees working in the laboratory must receive the pre-exposure rabies prophylaxis vaccination series prior to or immediately after hire, which will be paid for by the department. Required Qualifications Associate's degree in a science related field, with up to two years of laboratory experience, or equivalent combination of education and experience Proficiency with standard commercial software (Microsoft Office), with the ability to learn advanced functions and new software quickly Sound reasoning and analytical skills Strong oral and written communication skills Excellent self-management practices to successfully organize competing priorities to meet deadlines. Strong attention to accuracy and detailed record keeping Ability to handle sensitive, confidential information with tact and discretion Ability to meet the physical demands of the position including being able to push, pull, lift, or carry up to 20 pounds and being able to sit or stand for extended periods of time at benches, workstations or while using laboratory equipment Preferred Qualifications Clinical Laboratory Science or Medical Laboratory Technology degree Experience performing human or veterinary diagnostics and/or research Experience working within an organization with an established quality assurance program Experience using Laboratory Information Management Systems Important Details about the Position This is an onsite position located in Ithaca, NY. This is a full-time three-year term position with potential for extension contingent upon funding and performance. We are unable to provide Visa sponsorship, now or in the future, for this position. Relocation assistance will not be provided for this position. This position is 39 hours per week. While normal business hours are 8:00 am to 5:00 pm, specific schedules may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends, University holidays and scheduled breaks. The Following Documents are Required to be Submitted with your Application Resume Cover Letter What We Offer: Great benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. 3 weeks of paid vacation 13 additional holiday days with 2 additional floating holidays to be used at your discretion An award-winning employer provided benefits program Comprehensive health care options Access to wellness programs Employee discounts with local and national retail brands Generous retirement contributions Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program Follow this link for more information: *********************************************** Employees are expected to meet all of the Cornell University Staff Skills for Success , which are essential for individual and organizational success. Who We Are: The Animal Health Diagnostic Center (AHDC) is a high visibility and high-volume veterinary diagnostic laboratory that promotes the health, productivity, and welfare of food-and fiber-producing animals, companion animals, and zoo and wildlife populations. Through its comprehensive veterinary diagnostic services, the AHDC detects animal diseases and supports animal and public health, promotes environmental stewardship, and fosters economic growth. The Clinical Pathology laboratory provides timely, high-quality testing of animal specimens in the areas of hematology, diagnostic cytology, clinical chemistry and immunology, and urinalysis. Questions? Gabriel Gonzalez - ***************** University Job Title: Medical Technologist Asst Job Family: Health Level: C Pay Rate Type: Hourly Pay Range: $24.30 - $26.21 Remote Option Availability: Onsite Company: Contract College Contact Name: Gabriel Gonzalez Contact Email: ***************** Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email ********************. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice **************, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing ********************. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2025-12-18

Technical Assistant (10 month-188 Days/8 hours) Office of Student Services/CRLS The Office of Student Services (OSS): The Office of Student Services (OSS) is responsible for providing a variety of supports and services to students in Cambridge Public Schools (CPS). Our programs are dedicated to ensuring equitable access and success for students with disabilities and students who have advanced learning needs. Cambridge Rindge & Latin School Community: Cambridge Rindge & Latin School (CRLS) is a comprehensive high school divided into four Learning Communities designed to promote high levels of learning and achievement for all students. Honors courses are offered in all core classes (English, History, Mathematics, and Science); Advanced Placement (AP) courses are available to qualified students in grades 11 and 12. The mission of the Cambridge Rindge and Latin School is to provide a quality education to every student through rigorous, comprehensive, and personalized teaching and learning. Working in partnership with families and the wider community, we maintain a nurturing, respectful, and safe environment where educators and students hold themselves to high standards. We value academic excellence, creativity, diversity, perseverance, collaboration, and responsible decision-making. Within and across our learning communities, we prepare lifelong learners who participate thoughtfully, responsibly, and productively in a global, democratic society. The Opportunity: The Technical Assistant will provide individualized support to meet the academic, behavioral, and personal care needs of a student receiving special education services. The individual in this role will work under the direction of the classroom teacher, special educators, and related service providers to ensure consistent implementation of the student's Individualized Education Plan (IEP) throughout the school day. Key Responsibilities Assist in the implementation of the student's IEP, including academic instruction, behavioral support plans, and therapeutic strategies directed by service providers. Support the student with activities of daily living, including toileting routines, diapering, changing clothes, hygiene needs, and any feeding or mobility assistance required. Supervise and ensure the safety of the student during transitions, including movement to and from classes, recess, lunch, specials, transportation, and arrival and dismissal. Provide instructional support by reinforcing lessons, adapting materials as directed, and helping the student access the curriculum. Implement accommodations and modifications as outlined by the special education team. Maintain consistent communication with classroom teachers and service providers to support alignment and monitor progress. Support the student during non-instructional and unstructured times, promoting independence and engagement whenever appropriate. Maintain confidentiality and follow all district policies and procedures related to special education and student safety. Perform additional duties as assigned. Your Skill Set: As the incoming Technical Assistant, you will possess many, though perhaps not all, of the following characteristics and qualifications: Certified Nursing Assistant and/or Health Aide experience, Candidate must be comfortable in assisting with toileting and hygiene related tasks. Candidate must be energetic and enthusiastic, as well as patient and understanding. Candidate must be flexible enough to work cooperatively with the school based team in addressing the physical, educational, and social-emotional needs of students. Above average skills in collaboration Excellent skills in oral communication Demonstrated ability to problem solve Experience working with students in urban environments Must be energetic, enthusiastic, patient, and flexible Assist in addressing the physical, educational, and social-emotional needs of the students Willingness to be trained in de-escalation and safe physical restraint techniques Must have the physical ability to work on the floor and move around the room to support students and teachers in curriculum implementation, use of manipulatives, and other instructional methods and materials How to Join Our Team: Apply online at ************ Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity. At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

Job Description This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

As a member of the PPE Technical Support team, the PPE Technical Support Specialist provides users of the Optimal Blue Product and Pricing Engine with excellent customer service, issue resolution and education/training on new product updates and enhancements. Please note, the candidate for this position must be willing to work 10am to 7pm CST, Monday through Friday. Responsibilities: Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls. Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support. Track and identify business trends that could result in potential jeopardy of the customer account. Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success. Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution. Plays a key role in the training of clients on enhancements, new systems, or procedures. Consults with senior peers on non-complex projects to learn through experience. Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements. Ensures timely completion of assigned projects while performing day-to-day customer support. Requirements: Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities. Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred. Excellent customer service skills to include a proactive instead of reactive approach to issue resolution. Excellent verbal and written communication skills. Ability to follow established processes and procedures to resolve customer related issues. Ability to work 10am to 7pm CST, Monday through Friday. FLSA Designation (US Only): Exempt Salary Range (US Only): The estimated base salary range for this role in the United States is $64,000.00 - $96,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_***********************.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#OB - PPE Core (PPE CORE)

Under the supervision of the Cataloging and Metadata Librarian and the E-resources and Digital Repository Librarian, the Technical Services and Digital Initiatives Library Assistant (officially classified as Library Assistant II) performs the processes for receiving mail; processing, distributing, and renewing print journals and newspapers; processing new materials for collections; stacks maintenance; catalog record maintenance; and digitizing materials for the library digital repository. See the full Library Assistant classification specifications. SUPERVISION RECEIVED: Works under the general supervision and review of the Cataloging and Metadata Librarian and the E-resources and Digital Repository Librarian. SUPERVISION EXERCISED: N/A EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES: * Sorts mail for distribution * Processes and distributes print journals and newspapers, and updates online periodicals records * Works with Acquisitions group to renew print periodicals and newspapers * Physically processes books and materials for collections (covering books, adding bar codes, spine labels, and security strips, stamping) * Works with Access Services and Cataloging groups to shift and maintain library stacks, repair damaged items, process withdrawals, and update catalog records * Maintains holdings binder, fills requests for articles from microform collection, and maintains microform reader-printer and other scanning and copying equipment * Works with Cataloging and E-resources librarians to establish, document, and implement digitization guidelines and workflow procedures to digitize content * Operates equipment to produce high-quality digital images of library, University, faculty, and other content for incorporation into the library digital repository * Works with Cataloging Librarian to create and update catalog records for digital content and maintain digital collections * Prepares reports as needed * Staffs library front desk as needed * Participates in library and University committees * Assists with other duties as assigned by supervisors WORKING CONDITIONS: Works inside Whittemore Library. Requirements: MINIMUM QUALIFICATIONS: Applicants must have at least (A) one year of full-time, or equivalent part-time paraprofessional or clerical experience as a library assistant, or (B) any combination of the required experience and the substitution below. Substitutions: I. An Associate's degree or higher may be substituted for the required experience. * * Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. PREFERRED QUALIFICATIONS: * Ability to pay attention to detail * Proven ability to work independently * Ability to follow-through and resolve problems/issues to completion * Excellent knowledge of Excel and other Microsoft Office products * Ability to understand and apply Library and University procedures and guidelines governing the purchase and disposition of library materials and equipment * Ability to prepare general reports * Strong communication skills. Additional Information: This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Library Assistant II. The bi-weekly pay rate is $1,799.66 (grade 12, step 1). Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions. Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply. Application Instructions: Candidates must apply online by submitting: * Cover Letter, * Resume/CV, * Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application). For best consideration, please submit application materials by December 8, 2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee. Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket. Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at ************ or *****************************.

Provide in-person, one-on-one or small group assistance to students during Center hours at the Mark Hopkins Assistive Technology (AT) Center. Remind students to sign in and out of the Center. Input daily visits into the One Drive database. Train students on the use of the Live Scribe Echo Pens. Distribute and collect pens, notebooks, cartridges, charging cables. Review loaner program policies with student, obtain signed loaner agreement. Train and assist students in the use of Kurzweil 3000. Assist students in setting up a personal account with Bookshare to obtain alternate format text. Train students on the use of other center technology as well as the built-in accessibility features in Microsoft and Google. Work with other Peer Technology Specialists to plan and host technology-related educational events for students. Attendance at least 2 workshops held in the AT center Assist with recruitment of future Peer Technology Specialists. Ensure that the Center is kept neat and all belongings/equipment are safe and secure in their respective places. Upon leaving make sure the door is securely locked, both at lunch time and end of day. Review and familiarize with the Assistive Technology Center handbook. Clean and check workstations after each student use. Insure that all student accounts are logged out after each use. Requirements: Be a positive role model and advocate for the Center. Provide resources and create a welcoming space for all students. Possess confidence in welcoming students and finding out what their needs are. Possess excellent communication skills. No previous technical work experience or skills required, but an interest in technology is strongly encouraged! Additional Information: This position is only open to current MCLA students who have been awarded federal work study. Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director Human Resources. Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment. Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Title IX Coordinator and Equal Opportunity Officer, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. Lucas Morrill Interim Title IX Coordinator and Equal Opportunity Officer 375 Church Street, North Adams, MA 01247 Telephone: ************** **************** U.S. Department of Education, Office for Civil Rights 33 Arch Street, 9th Floor Boston, MA 02119-1424 Telephone: **************; FAX: **************; TDD ************** ***************** Application Instructions: Applicants should electronically submit an application by clicking on the APPLY NOW button below. For additional information on this position, please contact the hiring manager, Donna Poulton, at **********************.

Description of Service Opportunity: Cambridge Public Schools is seeking a pool of skilled and experienced, part-time, “as needed” technical theater professionals to support the running of the new and recently renovated school theaters in the city. The selected Technical Specialist will be responsible for attending to the year-round rental needs and uses of the CPS recently renovated and newly built school theaters. Minimum Requirements: This work includes overseeing all technical aspects of the theater while in use by CPSD, the City of Cambridge and outside renters. The Technical Specialist (TS) is to ensure proper use and care of CPS equipment and the facility by preparing the space for the arrival of the user, assisting with the operation of theatrical lighting and sound, advising staging, and possible stagecraft development. The TS should be very familiar with the Eos family of lighting control, the Soundcraft Digital series of sound control, basic microphone and speaker placement and use, as well as good working knowledge of computers (pc/mac) and projectors. The TS acts as a representative of the CPS and should have excellent communication and customer service skills as well as the ability to work with young learners and community members. Candidates must have experience and strong knowledge of technical theater Knowledge of technical theater boards, panels and equipment Customer Service experience Length of Contract: July 1, 2025 through June 30, 2026 Contract Amount: Not exceed $7500.00 Please note that your hourly rate is dependent upon your collective bargaining agreement or individual hourly rate. If you are a non-exempt employee and have worked more than 40 hours a week, you will be paid time and a half for any hours worked over 40 hours

Description of Service Opportunity: Cambridge Public Schools is seeking a pool of skilled and experienced, part-time, “as needed” technical theater professionals to support the running of the new and recently renovated school theaters in the city. The selected Technical Specialist will be responsible for attending to the year-round rental needs and uses of the CPS recently renovated and newly built school theaters. Minimum Requirements: This work includes overseeing all technical aspects of the theater while in use by CPSD, the City of Cambridge and outside renters. The Technical Specialist (TS) is to ensure proper use and care of CPS equipment and the facility by preparing the space for the arrival of the user, assisting with the operation of theatrical lighting and sound, advising staging, and possible stagecraft development. The TS should be very familiar with the Eos family of lighting control, the Soundcraft Digital series of sound control, basic microphone and speaker placement and use, as well as good working knowledge of computers (pc/mac) and projectors. The TS acts as a representative of the CPS and should have excellent communication and customer service skills as well as the ability to work with young learners and community members. Length of Contract: August 14, 2025 through June 30, 2026 Contract Amount: Not exceed $2990.00 Please note that your hourly rate is dependent upon your collective bargaining agreement or individual hourly rate. If you are a non-exempt employee and have worked more than 40 hours a week, you will be paid time and a half for any hours worked over 40 hours.

This position is responsible for assisting with level-one end-user support. Answering support calls and emails and working in person with all faculty, staff, and students. Configure computers and equipment for end-users, Win, Mac, iOS, and Android Install, configure, update, and maintain various software Responsible for the maintenance of all PCs, laptops, printers, and related equipment Ability to troubleshoot wireless network problems. Familiarity with Aruba controllers is a plus Qualifications: 3 plus years of experience configuring computers with Windows and MacOS is preferred Sound organizational and communication skills are required Strong multi-tasking skills with the ability to independently prioritize and pivot focus are required Audio Video experience is a plus

TECHNOLOGY SPECIALIST Academy-Framingham Provide leadership in developing, achieving, and maintaining high quality technology integration into teaching and learning throughout all educational settings to support teachers in enhancing instruction, improve student performance, and assist students in becoming technologically savvy in a 220 day/12 month setting. The Technology Specialist will contribute, through a team approach, to providing a learning environment which is physically safe and intellectually open and in keeping with special education best practices. This is a Part-Time position: 20 hours/week. Please note that this position requires and bachelor's degree in Education. Salary Range: $22.00 - $24.00/hour depending on experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time). What You Will Do: Model effective instructional strategies using technology in a co-teaching environment Effectively use and provide support for current technology Coordinate with appropriate school personnel in use of various technology resources Use data to design technology-based instructional strategies Assess levels of teacher technology understanding, skills, and integration within the classroom Research use of newer technologies in instruction Explore web-based or other instructional technology resources Develop and review instructional technology practices (Podcast, Blogs, Skype, Apps, Google classroom, etc.) Collaborate with Agency IT resources to recommend hardware, software, and related resources specific to the Academic setting Facilitate or conduct technology-focused professional learning for school staff Train identified staff in use of appropriate technology resources Assist classroom teachers in selecting technology that best fits Academic standards being taught Collaborate with Teachers and Aides to deliver viable curriculum for all learners in digital literacy and computer science standards. Assist in delivery of said content on an “as appropriate” basis Respond to a variety of technology-related questions from Academy staff for the purpose of providing information, guidance or referral Oversee assigned projects and/or program components to ensure compliance Write a monthly report to be shared with the Academy team focused on instructional technology integration into lessons/use Coordinate with Academy staff and broader Agency IT/Social Media staff, when necessary, to support creation of classroom social media accounts and maintain Academy webpage. Attend program functions and parent engagement opportunities as scheduled Participate in scheduled engagement activities with students. Competencies/Traits of Our Superstars: Demonstrates ability to work independently (i.e. can self-direct on projects, can propose project solutions in regards to their curriculum area and lesson planning). Demonstrates flexibility and creative thinking (i.e. ability to adapt and adjust to changing work situations, recognize and respond quickly when lesson/activity does not go as planned). Demonstrates the ability to teach, mentor, and coach others (i.e. able to provide constructive feedback to Teachers and aides in regards to reading instruction, provide thoughtful instruction). Demonstrates dependability and persistence (i.e. excellent follow through on assigned tasks). Minimum Requirements Bachelor's Degree in Education. At least 1+ year experience within an academic setting (preferably specialized environments), experience with instructional technology integration in classroom setting, Experience with Google for Education/Google Classroom environment. Academic Specialist Licensure (Instructional Technology) or work experience equivalent.

Please note that these teaching positions are in the Nahant Public Schools (not Swampscott PS). Contact information, if needed, can be found below. Do not contact the Swampscott Public School's HR department, but instead Heather Castonguay, *****************************, Principal, Johnson Elementary School. Thank you. 0.48 FTE Technology Specialist Nahant Public Schools - Johnson Elementary School Job Details * Position Title: 0.48 FTE Technology Specialist (Exempt) * Reports to: Principal, Johnson Elementary School * Terms of Employment: 12-month position, approximately 19 hours per week * Start Date: Immediate Position Summary Nahant Public Schools is seeking a dynamic, customer-focused Technology Specialist to support technology operations at Johnson Elementary School. This position blends field and office responsibilities to maintain devices, assist staff and students, and ensure excellent end-user experiences in a K-6 environment. The successful candidate will demonstrate strong collaboration skills, maintain clear and transparent communication, and contribute to a school culture grounded in support and teamwork. This role requires regular meetings with the principal to align on technology needs and priorities. The Technology Specialist may also be assigned additional duties by the principal and/or superintendent as needed to support district-wide initiatives. Key Qualifications * Strong commitment to customer service and end-user satisfaction * Organized multitasker with excellent time-management skills * Clear communicator-able to explain complex technology in simple terms * Analytical thinker and efficient problem-solver * Collaborative mindset * Respects confidentiality Core Responsibilities Device Lifecycle Management * Inventory, deployment, maintenance, repair, and reassignment of school-issued devices (primarily Chromebooks and iPads) * Coordinate device check-in/check-out procedures at the beginning and end of the school year * Order device parts, track repairs, and maintain spare inventory Tier 2 Technical Support * Provide hands-on support within the school building and resolve issues escalated through the district's help desk system (Freshdesk) * Troubleshoot and resolve issues with devices, accounts, printers, AV equipment, and classroom technologies Software and Systems Support * Support and maintain integration with systems such as: * SchoolBrains (Student Information System) * Google Workspace for Education * Clever * ParentSquare * Apps - IXL, DIBELS & Renaissance Technology * Apple School Manager * JAMF School * Freshdesk (help ticketing system) * MCAS and ACCESS State Testing Device Repair & Setup * Perform daily device repairs (especially Chromebooks and iPads) * Set up, configure, and reassign MacBooks, iPads, and Chromebooks as needed * Assist with staff account management and password resets Testing Support * Assist with preparation and support for computer-based and paper-based state testing, including devices used for accommodations Documentation & Procedures * Maintain internal documentation and assist with the creation of step-by-step guides for staff * Follow and contribute to standard operating procedures for school technology systems * Work Log Collaboration & Communication * Meet regularly with the principal to review technology needs, plan support strategies, and ensure alignment with the school priorities * Set up technology for School Committee and professional development meetings * Maintain clear and timely communication with school and district staff regarding technology updates, concerns and project progress * Remain flexible and responsive to additional responsibilities assigned by the principal and/or superintendent Physical Requirements * Ability to sit, talk, hear regularly; walk and handle tools/devices as needed * Lift/move up to 25 lbs occasionally * Good close vision and ability to adjust focus Equal Opportunity Statement Nahant Public Schools is committed to maintaining a work and learning environment free from discrimination and harassment. We encourage applications from individuals of all backgrounds and identities. To Apply Please submit a cover letter, resume, and 3 current references to: Heather Castonguay, M.Ed. Principal, Johnson Elementary School Nahant Public Schools ***************************** ************

We are looking for technically skilled candidates that can identify and troubleshoot hardware and software issues. Taking ownership of issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, helping to maintain system functionality. Need the ability to resolve users problems and provide timely feedback to end users via email, over the phone or in person, support the roll-out of new applications, among other duties. Be willing to help out where needed and talk to users directly, as well as have good written communication. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Please note that this not a remote position. Technical Support Responsibilities: Identifying hardware and software solutions. Assessing Issues and multiple was of troubleshooting. Diagnosing and repairing hardware / software errors. Understanding basic network functions. Installing and configuring Windows, Office and applications. Good communication skills to understand user problems quickly. Proficient with helpdesk systems - entering and closing support tickets. Technical tools through windows and 3rd party. Replacing or repairing necessary parts. Supporting the roll-out of new applications and computers. Organization skills and technical documentation. Managing multiple tasks/tickets at one time. Testing and evaluating new technologies. Qualifications Technical Support Requirements: Current or prior experience in tech support, desktop support, or a similar role. Technical certificate or working towards certifications in IT Proficiency in Windows OS and Office Applications Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.

Technology Support Technician JobID: 507 Technology/Computer Technician Date Available: 01/26/2026 Description: is $50,000 - $55,000 annually.

Technology/Computer Technician Date Available: 01/26/2026 Closing Date: 01/20/2026 Description:

HAVERHILL PUBLIC SCHOOLS HAVERHILL, MASSACHUSETTS 01830 ANTICIPATED OPENING HAVERHILL PUBLIC SCHOOLS IS A DIVERSE ENVIRONMENT AND IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED CANDIDATES WILL RECEIVE CONSIDERATION INTERVENTION support TECHNICIAN Social emotional learning Focus Golden Hill Elementary school RBT Preferred, ASd experience Work Year: August - June Effective Date of Employment: 2025/2026 School Year Salary: $32,085 to $35,903 depending on experience Organizational Relationship or Line of Authority: Works under the supervision of the Building Principal for day-to-day operations, the Director of Special Education and the Assistant Director of Special Education. Summary: Provides support for students within the building that may or may not be in a specialized education program. Responsibilities: * Accurately completes all required documentation and data collection daily. * Works with an individual student to reinforce learning of material or skills as described in the IEP/treatment plan. * Assists the teacher in devising special strategies for reinforcing material or skills based on an understanding of the individual student, his/her needs, interests, and abilities. * Assists the student throughout the school environment as necessary. * Alerts the regular teacher to any problem or special information about the individual student. * Maintains the same high level of ethical behavior and confidentiality of information about the student as is expected of fully licensed teachers. * Participates in in-service training programs as assigned. * Responsible for other general duties as indicated by the Director of Special Education, Superintendent/Building Principal or his/her designee, and policies of the Haverhill School Committee Qualifications Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sixty semester hours of postsecondary work or; an Associate degree. * Safety Care Training Required. * Bilingual Preferred. * Ability to develop effective working relationships with students, staff and the school community. * Ability to communicate clearly and concisely, both orally and in writing. * Ability to perform duties with awareness of all district requirements. Closing Date for Receipt of Application: Until Filled Applicant Tracking Posting #: School Spring Posting #: Address all Applications and Letter of Intent to: Haverhill Public Schools Human Resource Department 4 Summer Street - Room 104 Haverhill, MA 01830 An Equal Opportunity Employer The Haverhill Public Schools is an Equal Opportunity Employer and is in compliance with Federal regulations prohibiting discrimination in employment on the basis of race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, or disability.

Job Goal: The Technology Specialist/ Trainer is responsible for providing instruction, training, and resources in order to facilitate the use of technology in the classroom to increase student use and knowledge about technology. More specifically, the Technology Specialist/ Trainer serves the purpose/s of integrating technology to enhance the learning environment; installing and maintaining computer hardware and software; overseeing classroom server configurations; providing technical support to site administrators, staff and students; and resolving school site operational issues. In addition, the Technology Specialist/ Trainer will provide technology - related courses and professional development to district staff as directed by the Director of Technology. Minimum Qualifications: Minimum of an Associate's Degree in Computer Technology or Information Systems supplemented with specialized computer courses and 3 to 5 years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities; Valid Massachusetts Driver's License; Demonstrated ability to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: utilizing diagnostic and application software; adhering to safety practices; and maintaining accurate records. Demonstrated ability to perform basic math, including calculations using fractions, percentages, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Demonstrated knowledge of: multiplatform personal computers and peripheral equipment; appropriate system security; associated peripheral equipment; server configurations; and troubleshooting methodologies. Demonstrated ability to work with a wide diversity of individuals and adapting to changing work priorities; Demonstrate ability to train an audience in formal and informal settings on technology related topics. Physical Requirements: Position requires ability to operate a variety of equipment including computer hardware and software, office equipment, etc. Must be physically able to operate motor vehicles. Must be able to exert up to 30 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Must be able to operate hand tools and a ladder to install certain equipment. Responsibilities: Assess malfunctions of computer and network hardware, software applications or electronic equipment for the purpose of identifying repair and replacement needs. Assist the Technology Department in managing and maintaining network equipment for the purpose of maintaining overall site operations. Assist users via remote connection for the purpose of troubleshooting and/or resolving workstation issues. Confer with Technology Department to configure classroom servers, peripheral and shared devices (e.g. printers, multimedia components, scanners, etc.) for the purpose of ensuring operational use of computer applications. Install computer hardware, peripherals, and application software for the purpose of maintaining overall site operations (classrooms, library, theaters, computer labs, etc.). Maintain computers, peripherals, and electronic equipment (e.g. television systems, projectors, video cameras/recorders, electronic controllers, theater systems, etc.) for the purpose of maintaining equipment in a safe and functional operating condition. Maintain manual and electronic documents, files and records (e.g. preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail. Maintain user accounts on classroom servers (e.g. authorization, access, passwords, etc.) for the purpose of regulating access to files and folders. Perform basic network troubleshooting for the purpose of maintaining critical site operations. Prepare status reports, user guides and related materials for the purpose of documenting activities and providing written reference. Recommend hardware and software acquisitions, with approval of Technology Department (e.g. assessing needs, justifying purchases, etc.) for the purpose of ensuring availability of required technology. Respond to a variety of questions from site staff, parents and students for the purpose of providing information, guidance or referral. Support classroom activities for technology related classes (e.g. Applied Technology, Performing Arts, Library Media Center and Telecommunications, etc.) for the purpose of providing information regarding procedures, processes and safety. Train school site staff on a variety of software applications and hardware operations (e.g. email, student grading, word processing, spread sheet applications, etc.) for the purpose of providing ongoing support and maximizing the capabilities of assigned staff. Assist other personnel as may be required for the purpose of contributing to the efficiency and effectiveness of the work unit. Attend school site and Technology Department meetings for the purpose of providing and/or gathering information relating to job functions. All other related duties as assigned by the Director of Technology: Position Reports to: Director of Technology The Somerville Public Schools does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, religion, disability, pregnancy, home status, marital/civil union status, sex/gender, gender identity, sexual orientation, citizenship status, place of birth, national origin, ancestry, cultural identity, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.