Technical Assistant jobs at University of Massachusetts Boston

Sign-on Bonus Now Being Offered to Eligible New Hires!** University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. In operation for more than 60 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year. Responsibilities University Radiology is seeking a full-time MRI Technologist Assistant to assist our Remote MRI Technolgist. This role will be based in our Tinton Falls, NJ Office and will cover shifts in other shore offices. The MRI Technologist Assistant shall assist the Remote MRI Technologist with patient flow and procedures. Technical Assistants are not permitted to perform diagnostic examinations on patients. The responsibilities for this role include, but are not limited to: Must be Level 2 MR Safety Trained Must be CPR Certified Maintains knowledge of Imaging Coils and the ability to position patients in the MRI Scanner in a safe, efficient manner and assist the Remote MR Technologist. Must communicate with the Remote MR Technologist effectively. Able to explain the procedures being performed to the patient Must properly screen patients with Metal detection wand for safe entrance into MR room. Obtain clinical information from the patient or referring physician for the scheduled procedure and document. Takes accurate patient history with all necessary MRI safety information. Knows the pre-cert requirements for the exams being performed Performs vital signs Knows the application and location of the supply items in the department. Understands and applies coordination skills to locate patient information and images using all current systems Maintains cleanliness of MR Scan Room and Patient changing area. May require heavy lifting of coils up to 30 lbs. May require lifting patients for proper placement onto the examination table. Completes all mandatory URG in-services annually. *Will be required to perform duties in or near areas containing specialized imaging equipment and must be able to adhere to all department and facility safety protocols. Qualifications Completion of approved MR Technologist Assistant program, including hands-on clinical training Excellent communication skills Medical office experience a plus, but not required Knowledge of medical terminology a plus, but not required Benefits University Radiology offers a comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans, generous paid time off policy and more. Pay Range: From $23.00 HR Salary determinations will be made upon numerous factors including but not limited to years of experfience, education, and operational needs. Join our growing team! University Radiology is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The Assistant Instructor is responsible for providing instructional and academic support to learners in courses. This support will be offered through: 1:1 coaching and consultation, instructional materials and resources, and the facilitation of office hours or group study sessions. Essential Duties & Responsibilities: Building an online community conducive to the spirit of learning and continuous improvement in a positive, learner-focused environment. Using text, video, and other technologies to create learning resources that drive learner engagement and assist learners with course content and skill development. Leading and commenting in courseroom discussions with learners. Planning and facilitating optional weekly interactive, collaborative study and review sessions that combine what to learn (content) with how to learn (study strategies). Assessing learning and comprehension through evaluation of course competencies; this may include informal assessments or formal evaluations utilizing rubrics for discussions and assignments. Keeping up to date with essential technologies, including Civitas, Outlook, Kaltura, and more. Maintaining adequate learner records. This position requires 30-35 hours a week and is remote. Most duties can be completed on nights and weekends, but some availability during regular business hours for training, team meetings and learner appointments may also be required. The Assistant Instructor will be expected to check into the courseroom on weekends. Job Skills: Experience with teaching or tutoring. Self-motivated and highly organized. Advocate of social media and mobile technology. Ability to embrace technological and pedagogical methodology changes. Excellent written and verbal communication skills and ability to interact effectively with faculty, coaches, and learners. Demonstrated effective time management skills. Excellent relationship-building, customer service, and problem resolution skills. Demonstrated strong attention to detail, initiative and follow-through. Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times. Knowledge of adult learning theory and practices such as development of learning contracts, collaborative learning, and active learning strategies Ability to assess individual and group learning needs and explain concepts in different ways. Experience working with a diversity of learning styles. Comfortable using technology to facilitate learning. Work Experience: 1-3 years teaching experience at the graduate level, in an online environment. Education: Have a completed Master's degree from a regionally accredited College or University in the discipline in which he or she is engaged as an Assistant Instructor for Undergraduate courses, enrollment in a Doctoral program or a completed Doctorate is preferred Be enrolled in a Doctoral program or have a completed Doctorate from a regionally accredited College or University in the discipline in which he or she is engaged as an Assistant Instructor for Master's or Doctoral programs, a completed Doctorate is preferred. Certificates, licenses and registrations: BCBA or BCBA-D Required Other: Job Location Many of our positions, including this role, are designed to be remote "home office" settings. Employees working out of a home office are responsible for providing an appropriate and safe office space, office furniture and organization, communication tools, and related items. These include: Arranging for high speed internet connection, printer and a dedicated phone line for business use. Specifics regarding expense coverage and reimbursement vary based on individual position categories. Capella will not provide office equipment or on-site set up assistance. The environment must be free from distractions and enable a highly productive and professional work environment. As with on-site positions, our off-site positions require that the majority of the time will be spent using a telephone, PC and monitors. Any and all daycare arrangements must be made so that employees are not working while providing care for children or other family members at home. There are minimal lifting requirements unless otherwise noted. Must be able to travel 10% of time. Must be able to lift 25 lbs. Typical office setting. Mobility within the office including movement from floor to floor. Travel via plane, car, and metro may be required to perform this job. Must be able to work more than 40 hours per week when business needs warrant Access information using a computer. Effectively communicate, both up and down the management chain. Effectively cope with stressful situations Strong mental acuity Regular, dependable attendance and punctuality are essential functions of this job. Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $18.00 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $17.75 - $27.00 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at *********************** .

Classification: Exempt Job Family: Technicians Reports to: Director Genome Technology Core Provide support to our Genomics and Next-Generation Sequencing workflow. Perform bench-level experiments to assist with projects aimed at managing a production or research team's technical processes in order to ensure the output of high-quality data in a high throughput facility. The specific focus of each experiment and the type of techniques employed may vary in accordance with shifts in team goals in a fast paced and dynamic environment. CHARACTERISTIC DUTIES Provide high-quality and professional support to cutting edge scientific research. Attain proficiency in all levels of sample workflow including, DNA/RNA isolation, library preparation, quality control and operation of DNA sequencers. Apply molecular biology skills and experience to optimizing workflows and implementing new protocols. Learn about the wide variety of technologies and equipment available at Whitehead and assist researchers with their use. Assist with basic data processing and analysis as required. Communicate effectively with teammates and researchers at all levels to ensure that work supports research objectives. Other tasks, as required QUALIFICATIONS BS in Molecular Biology (or related field) or equivalent experience. Minimum of two years of hands-on laboratory experience. Experience handling DNA and RNA in a lab setting, especially in the context of generating high-quality NGS data. Hands-on experience with Next-Gen Sequencing techniques and equipment including preparation of NGS libraries from DNA and RNA, set-up and operation of equipment such as NGS sequencers, Real-Time PCR machines and liquid-handling robotics. General familiarity with laboratory techniques and principles of molecular biology. Familiarity with single cell and spatial biology techniques is a plus. Must possess excellent interpersonal skills and the desire to work in a service-oriented environment. Strong written, communication and organizational skills required. Interest in advanced data processing and analysis is encouraged but not required. Whitehead provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, and internal peer equity. This pay range represents base pay only and does not include any other benefits or compensation. • Base Salary: $47,500 Whitehead Institute is an E-Verify employer ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf

About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Laboratory Technician supports Introductory Biology courses by preparing materials, equipment, and reagents for lab sessions and ensuring all instruments and supplies are ready and functioning. The role assists faculty and teaching assistants, troubleshoots lab issues, and maintains compliance with safety standards. This is a 35-week-per-year position. Essential Functions * Prepares and sets up for laboratory components of Biology courses, including but not restricted to Bio 151, Bio 152, and Bio 153 Introductory Biology. Operates and demonstrates the use of technical equipment and instrumentation. Inspects to assure that equipment and computer programs are in working order and assigns or performs repairs, maintenance and calibrations necessary to make them lab ready. * Prepares materials, solutions, and reagents for laboratory exercises. Uses pH meters, centrifuges, autoclaves, laminar flow hood, spectrophotometers, and other laboratory equipment to prepare solutions, reagents, and cultures for laboratory exercises. * Advises faculty and teaching assistants on available equipment, supplies, and live and preserved material appropriate for use in course. * Troubleshoots problems that occur during biology lab classes including those involving equipment and computers to facilitate the completion of labs. * Contributes to the development and testing of new laboratory exercises in collaboration with lead laboratory instructors. * Provides technical guidance to graduate teaching assistants in the respective courses. This includes instruction in lab procedures, both academic and technical. * Maintains cultures or stocks of live plants and animals. * Purchases and maintains laboratory equipment, supplies and chemicals. Keeps supplies in stock and in working condition to facilitate orderly and timely preparation of biology labs. * Ensures that the lab and all personnel are compliant with Federal, State, and University guidelines for the safe use of hazardous chemicals. Handles and disposes of said chemicals and waste in accordance with EH&S and federal regulations. * Other related duties as assigned. Other Functions * Work collaboratively and effectively to promote teamwork, equality and inclusiveness. * Work in partnership with colleagues within the CNS community and across the campus to support the Dean's strategic priorities. * Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) * Two (2) years of experience using modern molecular biology, cell biology, and microscopy/imaging techniques. An associate's degree or above can substitute for the required experience. * Experience with laboratory instrumentation including but not limited to microscopes, balances, pH meters, centrifuges, autoclaves, laminar flow hoods, and spectrophotometers. * Knowledge of chemistry required to prepare solutions and reagents. * Ability to plan, organize and troubleshoot scientific procedures for the operation of laboratory exercises. * Knowledge of Macintosh computers. * Ability to work well in a team and with minimal supervision. * Ability to train others in the use of equipment and performance of laboratory exercises. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) * B.S. degree in Life Sciences is preferred. Work Schedule Monday - Friday; 8:00am - 5:00pm, 35 week position. Salary Information * USA/MTA Non-Exempt Grade 15. * Non-Exempt Salary Ranges Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. At UMass Amherst and in CNS, we strive to be a community where every individual feels a sense of belonging, where every individual is included, and where every individual is valued. You can find these values and goals at: Inclusive Excellence : College of Natural Sciences : UMass Amherst, and For the Common Good - 2024-2034 : Strategic Plan : UMass Amherst. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Nov 5 2025 Eastern Standard Time Applications close: Feb 5 2026 Eastern Standard Time

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

Benefits: Company car Dental insurance 401(k) Competitive salary Employee discounts Health insurance Opportunity for advancement Paid time off Signing bonus Training & development 401(k) matching Appliance Service Specialist Overview: If you're looking for a new career, enjoy being on-the-go, learning new things, and are mechanically inclined, we want you! This role is a "tech trainee" role, with the goal of advancing to a full Service Technician. Handle small repair requests (see list below), handle one-man deliveries, and will work with a qualified technician performing miscellaneous repair service orders (as part on their on-going training). This position requires that the team member take the required courses (or plans to take) at appliance repair school, and attend all manufacturer and support trainings that are offered. Salary Range: $40,000 to $60,000+. Retail & Distribution Experience is a plus! What You'll Do: 1) This assignments will include things like: Preventative maintenance checks. Door reversals Installation of coin chutes. Handling all requests from the sales staff, i.e. sales measurements. Assist other technicians as the second person in two men jobs. Air Conditioner installations. Perform shop work, as needed Assemble grilles, etc. Are you ready to take your Career to the next level? -- Apply today and become part of a company that values growth, innovation, and teamwork. Compensation: $40,000.00 - $60,000.00 per year We are a family‑owned appliance and television dealer in business since 1953 and proud to be voted the Reader's Choice Award for “the Best Place to Buy Appliances South of Boston” for over 20 years in a row. As one of the largest independent dealers of appliances and electronics on the South Shore we have over 60 dedicated Team members totally committed to 110% customer satisfaction. We encourage energetic and highly motivated individuals with exceptional people skills to contact us about employment opportunities in a drug‑free environment. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Under the supervision of the Cataloging and Metadata Librarian and the E-resources and Digital Repository Librarian, the Technical Services and Digital Initiatives Library Assistant (officially classified as Library Assistant II) performs the processes for receiving mail; processing, distributing, and renewing print journals and newspapers; processing new materials for collections; stacks maintenance; catalog record maintenance; and digitizing materials for the library digital repository. See the full Library Assistant classification specifications. SUPERVISION RECEIVED: Works under the general supervision and review of the Cataloging and Metadata Librarian and the E-resources and Digital Repository Librarian. SUPERVISION EXERCISED: N/A EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES: * Sorts mail for distribution * Processes and distributes print journals and newspapers, and updates online periodicals records * Works with Acquisitions group to renew print periodicals and newspapers * Physically processes books and materials for collections (covering books, adding bar codes, spine labels, and security strips, stamping) * Works with Access Services and Cataloging groups to shift and maintain library stacks, repair damaged items, process withdrawals, and update catalog records * Maintains holdings binder, fills requests for articles from microform collection, and maintains microform reader-printer and other scanning and copying equipment * Works with Cataloging and E-resources librarians to establish, document, and implement digitization guidelines and workflow procedures to digitize content * Operates equipment to produce high-quality digital images of library, University, faculty, and other content for incorporation into the library digital repository * Works with Cataloging Librarian to create and update catalog records for digital content and maintain digital collections * Prepares reports as needed * Staffs library front desk as needed * Participates in library and University committees * Assists with other duties as assigned by supervisors WORKING CONDITIONS: Works inside Whittemore Library. Requirements: MINIMUM QUALIFICATIONS: Applicants must have at least (A) one year of full-time, or equivalent part-time paraprofessional or clerical experience as a library assistant, or (B) any combination of the required experience and the substitution below. Substitutions: I. An Associate's degree or higher may be substituted for the required experience. * * Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. PREFERRED QUALIFICATIONS: * Ability to pay attention to detail * Proven ability to work independently * Ability to follow-through and resolve problems/issues to completion * Excellent knowledge of Excel and other Microsoft Office products * Ability to understand and apply Library and University procedures and guidelines governing the purchase and disposition of library materials and equipment * Ability to prepare general reports * Strong communication skills. Additional Information: This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Library Assistant II. The bi-weekly pay rate is $1,799.66 (grade 12, step 1). Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions. Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply. Application Instructions: Candidates must apply online by submitting: * Cover Letter, * Resume/CV, * Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application). For best consideration, please submit application materials by December 8, 2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee. Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket. Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at ************ or *****************************.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team. The Technical Support Specialist will bridge the gap between our customers and our product, providing specialized technical troubleshooting and occasional frontline customer support. You'll get hands-on in the product, learning the ins and outs to operate as the go-to technical resource for both customers and internal teams. This position will handle day-to-day customer inquiries while taking ownership of complex technical issues that require deep expertise. You'll break down complex problems methodically until they're either resolved or thoroughly documented for our Product and Engineering teams to address. Beyond resolving individual tickets, you'll curate and manage our bug tracking and feature request pipeline. Attention to detail and clear communication are essential as you transform customer feedback into meaningful, actionable bugs and feature requests. When not actively resolving technical support tickets, you'll supplement frontline customer support and contribute to documentation development, internal process optimization, QA testing for new features, and training preparation-all focused on elevating the customer experience. Location Note: Candidates in Pacific, Mountain, or Central US time zones are preferred.What you'll do: Provide Expert-Level Technical Support: Serve as the escalation point for complex technical issues from bookkeeping, accounting, and tax support teams, while providing occasional frontline customer support through email, phone, and other support channels Deliver Real-Time Assistance: Conduct live phone and video support sessions for customers requiring urgent help Manage Technical Pipeline: Analyze, prioritize, and escalate bugs and feature requests to Product and Engineering teams with clear, actionable documentation Drive Issue Resolution: Work hands-on with technical teams to troubleshoot and resolve complex customer issues and product bugs Partner Cross-Functionally: Collaborate with Engineering, Product, and integration partners to resolve customer-impacting issues and drive product improvements Ensure Quality Standards: Serve as the technical authority for support escalations and act as the go-to technical resource for internal teams Build Knowledge Resources: Develop and maintain comprehensive internal and customer-facing technical documentation in partnership with Knowledge Management You might be a fit if you possess: Communication Excellence: Outstanding written and verbal communication skills with the ability to explain complex technical concepts clearly to both technical and non-technical audiences Technical Support Background: Proven experience in technical support, ideally within a fast-paced B2B SaaS environment Problem-Solving Agility: Ability to think critically, master complex products quickly, and develop creative solutions to customer challenges Technical Troubleshooting: Experience documenting detailed replication steps for complex issues and collaborating with Engineering and Product teams to drive resolution QA Mindset: Demonstrated ability to ensure quality in escalated customer requests and bug reporting with attention to detail Web Application Expertise: Strong understanding of best practices for troubleshooting frontend/backend issues and API integrations (REST, SOAP, GraphQL, etc.) Integration Experience: Hands-on experience supporting third-party integrations such as Plaid, Stripe, or similar financial/payment platforms Tool Proficiency: Familiarity with modern support platforms such as Zendesk, Salesforce Service Cloud, or Help Scout Compensation is variable and is subject to a candidate's personal qualifications and expectations. Heard is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply! Heard participates in the U.S. Department of Homeland Security's E-Verify program to confirm the employment eligibility of all newly hired employees. For more information please check out E-Verify

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Description: * Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. * Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. * Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. * Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. * Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. * Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. * Communicate technical issues and solutions clearly to non-technical users. * Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. * Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. * Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. * Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Position Qualifications: * Bachelor's Degree preferred * Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. * 1 - 3 years of experience in a technology environment, successfully serving customers * Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. * Customer service focus with ability to build trust and represent IT positively. * Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. * Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. * Ability to prioritize and execute tasks in a high-pressure environment. * Familiarity with AI tools for support workflows and troubleshooting. * Strong knowledge of Windows and Mac OS. * Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: * Resume * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters. Have a valid United States Social Security Number (SSN). Remain in “valid” Visa status as applicable. A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester. Federal Work Study student may apply. In good disciplinary standing. Must be located in the U.S. For complete program details, please go to our website: ***************************** Service Desk Student Assistants (TSAs) are the first point of contact for Berklee students, faculty, and staff who need help with technology. TSAs provide friendly and reliable support for issues ranging from account access to software troubleshooting. Support is delivered through in-person walk-ins, phone calls, Slack, and Jira. This role focuses on Tier 1 support, where you help resolve common issues or gather key information for escalation. With time and experience, TSAs may also assist with Tier 2 support. This includes real-time troubleshooting during walk-ins or phone calls, where quick thinking and problem-solving are essential. TSAs work closely with Analysts, Consultants, Supervisors, and full-time staff to learn and grow as part of a collaborative team that supports Berklee's technology needs.Core Responsibilities: Serve as the first line of support for students, faculty, and staff through walk-ins, phone, Jira, and Slack Use support templates, documentation, and troubleshooting skills to resolve issues when possible Keep Jira tickets updated with clear notes and respond in a professional and timely manner Troubleshoot music and media software such as Logic, Pro Tools, Sibelius, Ableton, etc. Provide basic troubleshooting for hardware and peripherals including MIDI devices, audio interfaces, and printers Collaborate with student coworkers, Analysts, and full-time staff to resolve unfamiliar or more advanced issues Escalate support needs to more experienced team members and help provide complete background information Stay current with team communications in Slack,and share helpful updates or reminders with the team Contribute to a respectful, inclusive, and professional support environment Skills and Experience Required: Strong communication and customer service skills Ability to stay calm and helpful when troubleshooting under time pressure Basic understanding of mac OS and computer hardware Ability to document work and follow written guidance in systems like Jira and Confluence Professional and respectful attitude with users and colleagues Helpful but not required: Familiarity with audio production tools or music software Experience using Berklee systems like OnePass, my.berklee.edu, Workday, and Zoom Interest or enrollment in MPE, CWP, EPD, or Film Scoring programs Additional Notes This role is supervised by the Service Desk Manager Student Supervisors and Service Desk Analysts are available during shifts to provide guidance and feedback You may occasionally work with the Front Desk or assist with other Technology Support teams Scheduling is flexible and works around your academic priorities, although you should be available at least 10 hours per week in order to stay up to date with the needs of the role. The Service Desk operates Monday-Friday 9am-5pm. Training is provided, and growth is encouraged through shadowing and hands-on support opportunities Hourly Rate: $16.48 Hiring Manager: Marc Golas

Provide in-person, one-on-one or small group assistance to students during Center hours at the Mark Hopkins Assistive Technology (AT) Center. Remind students to sign in and out of the Center. Input daily visits into the One Drive database. Train students on the use of the Live Scribe Echo Pens. Distribute and collect pens, notebooks, cartridges, charging cables. Review loaner program policies with student, obtain signed loaner agreement. Train and assist students in the use of Kurzweil 3000. Assist students in setting up a personal account with Bookshare to obtain alternate format text. Train students on the use of other center technology as well as the built-in accessibility features in Microsoft and Google. Work with other Peer Technology Specialists to plan and host technology-related educational events for students. Attendance at least 2 workshops held in the AT center Assist with recruitment of future Peer Technology Specialists. Ensure that the Center is kept neat and all belongings/equipment are safe and secure in their respective places. Upon leaving make sure the door is securely locked, both at lunch time and end of day. Review and familiarize with the Assistive Technology Center handbook. Clean and check workstations after each student use. Insure that all student accounts are logged out after each use. Requirements: Be a positive role model and advocate for the Center. Provide resources and create a welcoming space for all students. Possess confidence in welcoming students and finding out what their needs are. Possess excellent communication skills. No previous technical work experience or skills required, but an interest in technology is strongly encouraged! Additional Information: This position is only open to current MCLA students who have been awarded federal work study. Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director Human Resources. Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment. Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Title IX Coordinator and Equal Opportunity Officer, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. Lucas Morrill Interim Title IX Coordinator and Equal Opportunity Officer 375 Church Street, North Adams, MA 01247 Telephone: ************** **************** U.S. Department of Education, Office for Civil Rights 33 Arch Street, 9th Floor Boston, MA 02119-1424 Telephone: **************; FAX: **************; TDD ************** ***************** Application Instructions: Applicants should electronically submit an application by clicking on the APPLY NOW button below. For additional information on this position, please contact the hiring manager, Donna Poulton, at **********************.

Description of Service Opportunity: Cambridge Public Schools is seeking a pool of skilled and experienced, part-time, “as needed” technical theater professionals to support the running of the new and recently renovated school theaters in the city. The selected Technical Specialist will be responsible for attending to the year-round rental needs and uses of the CPS recently renovated and newly built school theaters. Minimum Requirements: This work includes overseeing all technical aspects of the theater while in use by CPSD, the City of Cambridge and outside renters. The Technical Specialist (TS) is to ensure proper use and care of CPS equipment and the facility by preparing the space for the arrival of the user, assisting with the operation of theatrical lighting and sound, advising staging, and possible stagecraft development. The TS should be very familiar with the Eos family of lighting control, the Soundcraft Digital series of sound control, basic microphone and speaker placement and use, as well as good working knowledge of computers (pc/mac) and projectors. The TS acts as a representative of the CPS and should have excellent communication and customer service skills as well as the ability to work with young learners and community members. Candidates must have experience and strong knowledge of technical theater Knowledge of technical theater boards, panels and equipment Customer Service experience Length of Contract: August 14, 2025 through June 30, 2026 Contract Amount: Not exceed $7000.00 Please note that your hourly rate is dependent upon your collective bargaining agreement or individual hourly rate. If you are a non-exempt employee and have worked more than 40 hours a week, you will be paid time and a half for any hours worked over 40 hours.

The Williston Northampton School, an independent co-educational boarding and day school located in Easthampton, MA, is seeking a temporary paid Technology Services Intern to support the Technology Team. Reporting to the Director of IT Services, the Intern will provide technical support by; providing first level support to students, faculty and staff; staffing the Help Desk 10-20 hours per week; assisting with ZenDesk ticket triaging; troubleshooting laptops, printers, mobile devices; coordinating repairs and warranty service tasks; assisting with managing network user accounts; providing basic network support, i.e. drive mapping, IP conflict resolution; support classroom AV setups; other duties as assigned. Full job description is available. The qualified candidate should: be enrolled in or have recently completed a course of study in the technology field, and have a basic understanding of computer systems, networks, and software products. The candidate should also have demonstrated organizational and time management skills; written and oral communication skills. must be able to work intuitively and independently. Must have the ability to work in a school environment by successful completion of all legally required and school required background checks including the state mandated CORI, Criminal Offender Record Information, SORI, Sex Offender Record Information, and fingerprint based criminal background check. Interested/qualified candidates may reply with cover letter and resume to Will Short, Director of IT Services at the link provided. Non-smoking campus. EOE

REQUIRED: Bachelor's degree in biological, physical sciences, engineering, or a related field; a minimum of two years of experience in a research laboratory environment (which may include experience gained as an undergraduate); self-motivation and demonstrated ability to work both independently and as part of a team; attention to detail, excellent organizational, analytical, customer service, interpersonal, and verbal and written communication skills; and an understanding of laboratory safety. PREFERRED: Experience with microscopes and imaging software. Job #25080 This is a one-year term position with the possibility of extension. 7/17/2025 TECHNICAL ASSOCIATE I, MICROSCOPY, Koch Institute for Integrative Cancer Research-Microscopy Core Facility (KIMCF), to provide support for a microscopy satellite facility; be trained and supervised by the KIMCF Director to staff the biology satellite core facility independently; train and support users in microscope operation and techniques, including data quality and management; assess equipment needs, performing routine quality controls, and scheduling maintenance and repairs of equipment; report on progress and issues at internal and external meetings; ensure compliance with safety standards/procedures; and perform other related duties as required, including work performed at lower levels, when necessary. The KIMCF serves approximately 90 groups engaged in cancer and other research across campus.

REQUIRED: Bachelor's degree in a science-related field; a minimum of two years of relevant research experience, including work with animals; comfort working with laboratory animals; excellent organizational and communication skills; initiative; meticulous attention to detail; and ability to remain flexible in fast‐paced environment. PREFERRED: experience with behavioral training. 10/1/2025 TECHNICAL ASSOCIATE I, McGovern Institute for Brain Research ‐ Desimone Laboratory, to join a lab that focuses on basic neural mechanisms of attention and executive control which are often impaired in mental disorders. Will be responsible for data collection and general experimental support for at least two species of animals; helping with the construction, testing, and calibration of laboratory equipment; conducting behavioral training; supporting electrophysiological recording and optical stimulation experiments; administering anesthesia and supporting all phases of neurosurgery and magnetic resonance imaging, including animal recovery, tool preparation, sterilization, and cleanup; work closely with the lab manager and serve as laboratory representative, attending monthly meetings and ensuring compliance with animal care and safety protocols; train new personnel; perform daily health checks; and perform other duties as requested. May also participate in data analysis and the preparation of manuscripts.

REQUIRED: Bachelor's degree in mechanical engineering, electrical engineering, chemical engineering, biomedical engineering, or a closely related field; a minimum of two years of specialized lab experience (which may include experience gained as an undergraduate); experience using CAD/CAM software such as Fusion 360 or SOLIDWORKS; experience in micro-scale manufacturing methods such as CNC machining and 3D printing; experience in ordering tools and components fabricated from external vendors, including iterating on designs, cataloguing, maintaining inventory of parts; proficiency in basic experimental methods and data reporting; strong organizational, communication, and problem-solving skills; proficiency with Microsoft Office (Excel, Word, PowerPoint); and ability to work independently and collaboratively in a fast-paced, multidisciplinary setting. Job #25120 Willingness to work occasional evenings and weekends, and travel to partner labs for equipment setup required. This is a one-year position with a possibility of an extension. Employment is contingent upon the completion of a satisfactory background check. 8/6/2025 TECHNICAL ASSOCIATE I, GRIFFITH LAB, Biological Engineering - Hardware Innovation Team, to work closely with engineering collaborators and internal biology team, and play a central role in the development, evaluation, and implementation of next-generation fluidic platforms. These platforms aim to replicate microscale organs ("organs on chips" platforms) to model human diseases in the lab, including liver, gastrointestinal, gynecologic, and chronic infection. Primary responsibilities include but are not limited to performing mechanical and fluidic QC testing of platforms, including design evaluation, pump verification, calibration, and troubleshooting; collaborating with biologists to support quality-checked platforms during experimental runs; coordinating with electrical and software engineers to define and resolve issues, integrate design improvements, and support testing of new prototypes, and other tasks.

At Regis College, the Technology Support Specialist plays a vital role in connecting people with the technology they need to succeed. As a Technology Support Specialist, you will gain hands-on experience with cloud services, cybersecurity, instructional technology, and enterprise applications, while working as part of a collaborative and mission-driven IT team. The Technology Support Specialist serves as a primary point of contact for faculty, staff, and students seeking IT support and customer service. This role is highly collaborative, working closely with IT colleagues to deliver reliable, responsive, and user-friendly technology services. The specialist provides hardware, software, classroom technology, and enterprise application support, ensuring the university community can effectively use technology for teaching, learning, research, and operations. Essential Functions * Provide IT help desk / service desk support via in-person, phone, email, and chat channels. * Troubleshoot, diagnose, and resolve issues with Windows and Mac operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), Zoom, Adobe, and Learning Management Systems (LMS). * Support, maintain, and configure desktops, laptops, printers, mobile devices (iOS/Android), and peripheral equipment. * Install, update, and repair operating systems, security software, and applications. * Set up, maintain, and troubleshoot audio-visual (AV) and multimedia technology in classrooms and event spaces, including projectors, digital displays, sound systems, and video conferencing equipment. * Partner with IT staff to evaluate and implement new technologies, including cloud services, endpoint management, and collaboration platforms. * Contribute to existing knowledge base articles, training documentation, and user instructions. * Promote cybersecurity best practices and protect confidential data.

The IT Desktop Support specialist provides in-person, front-line technical assistance and support for all desktop and user workspace needs. This role primarily supports end users (staff and students) by responding to requests, troubleshooting basic hardware, software, and connectivity issues, assisting with the physical setup and maintenance of IT equipment and workspaces, and ensuring an efficient, organized, and secure computing environment. The Specialist is responsible for maintaining a professional appearance and demeanor, following established processes, and adhering to directions provided by the IT Help Desk Lead and Engineers. Responsibilities (include but not limited to): * Provide on-site support by responding to help desk requests in person, via phone, email, or ticketing system. * Troubleshoot and resolve common issues related to desktops, laptops, Chromebooks, Apple mac OS devices, and mobile devices (including iOS). * Set up, configure, and install computers, Mac devices, Chromebooks, peripherals, monitors, telephones, and other IT equipment at user workspaces. * Conduct cable management to maintain clean, organized, and secure workstation environments. * Collect, distribute, and inventory IT equipment, ensuring accurate records and asset tracking. * Support end-user applications, including Windows operating systems, mac OS, iOS, Chrome OS, Microsoft Office, Google Workspace, web browsers, and other approved software. * Perform password resets, account unlocks, and user account maintenance (Active Directory, O365, Google Workspace), escalating as needed. * Document all support interactions and asset transactions accurately in the IT ticketing and inventory systems. * Maintain a high standard of professional appearance as well as polite, courteous, and effective customer service in all interactions. * Follow all IT policies, procedures, and security protocols meticulously. * Work under the direction of the Help Desk Lead and Engineers, promptly following technical guidance and task instructions. * Escalate more complex technical issues to higher-level IT personnel, as appropriate. * Participate in workspace transitions (deployments, moves, new hires, decommissions) to ensure readiness and functionality. * Assist with IT asset lifecycle processes, including basic troubleshooting and hardware returns. * Maintain a safe, orderly, and efficient IT work environment. Qualifications * High school diploma or equivalent required; associate's degree, technical training, or relevant IT certifications (CompTIA A+, equivalent experience, etc.) preferred * 0-2 years of experience in IT support, help desk, or customer service role. * Basic knowledge of computer hardware, Windows operating systems, mac OS, Chrome OS, iOS, and business software (e.g., Microsoft Office, Google Workspace). * Familiarity with user account management (Active Directory, O365, Google Workspace, Apple ID/iCloud management). * Experience with, or willingness to learn, cable management, workspace setup, and IT asset handling. * Strong attention to detail, organizational skills, and ability to document work clearly. * Outstanding verbal communication and interpersonal skills; polite, customer-focused, and able to interact professionally with all staff. * Professional personal appearance and demeanor required. * Ability to follow instructions and standard operating procedures from higher-level IT staff. * Capable of working independently and as part of a team in a fast-paced, dynamic environment. * Physical ability to lift or move equipment up to 40 lbs. Some after-hours or weekend work may be required as business needs dictate. Work Environment/Physical Requirements: Work must be performed on-site, Monday-Friday. May involve lifting or moving computer equipment, printers, or other devices (up to 40 lbs). Some after-hours or on-call support, as needed. Must have reliable access to transportation to provide service at one of TCG's many physical locations. The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information. The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Technology/Computer Technician Date Available: 10/06/2025 Closing Date: 09/26/2025 Attachment(s):