Call Center Representative jobs at University of Michigan - 45 jobs

The Coordinator of Student Enrollment Services functions as a key member of the University of Michigan-Dearborn One-Stop Student Services team serving in a first-tier training and support role to maximize accuracy and deliver an exceptional student experience at the University of Michigan-Dearborn. This role works under the general supervision of the Director of Enrollment Student Services and serves as a resource to others for resolution of complex student problems and issues. Responsibilities* Duties/Physical Demands: * Support the activities that ensure outstanding and timely first-tier service of our students across our Salesforce CRM. Responsible for tracking data and communicating with stakeholders to ensure coordination and service level agreements across campus are completed in a timely fashion to enhance the student experience. (30%) * Under the direction of the Director of Enrollment Student Services, assist in identifying improvements in the delivery of student services and developing both traditional and non-traditional service lines. (20%) * Provide support to student workers and/or other staff in basic functions specific to their roles. Act as a liaison to EM and greater campus stakeholders to provide seamless service to students. (15%) * Work collaboratively with EM and campus partners to offer support at events, ensure campus tour routes and scripts are updated, and represent One-Stop in presentations when needed. (15%) * Support outreach efforts to prospective, new, and continuing students in order to remove barriers to recruitment, retention, and graduation. (10%) * Other duties as assigned. (10%) Key Additional Responsibilities at Intermediate Level: * Serve as a secondary tester/analyst for Salesforce/Banner implementations and feature builds; assist with testing and management of student-facing pages as they relate to content display. * Assist in training and presentation of training materials to new student ambassadors and full-time staff. * Assist in presentations to campus partners, prospective students, new students/parents, and current students as the need arises. * Serve as higher-tier support for escalated service issues. Skills You Have * Ability to work with diverse populations * Demonstrated excellent oral and written communication skills * Excellent organizational, prioritization, and attention to detail skill sets * Demonstrated practical interpersonal skills and enthusiasm, as well as respect for individuals * Ability to work effectively under pressure and handle multiple tasks simultaneously * Ability to exercise sound judgment and maintain confidentiality * Ability to manage customers with high expectations * Demonstrated experience working in a collaborative team-oriented office environment * Demonstrated ability to provide excellent customer service Required Qualifications* Minimum Qualifications at Entry Level: * Bachelor?s degree * Experience with student service and/or student systems-related functions (i.e. CRM Management, student call centers) * Strong customer service background Minimum Qualifications at Intermediate Level: * Bachelor?s degree * Three to five years of full-time, professional experience working in higher education, admissions, registrar, financial aid, student accounts, or related field * Strong customer service background * Experience in Salesforce CRM and/or Banner Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should create a positive experience with the highest degree of courtesy and professionalism for each caller. They will listen to clients to understand the reason for their call, address all questions, and provide an accurate and efficient response. You will communicate with customers using web-based tools and phone. You will need to demonstrate proficiency in typing and grammar and the ability to document details of the communication in our various computer applications. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Characteristics of a Top Agent: Strong communication Skills Good listener Enthusiastic Personable on the phone Empathetic Reliable Bilingual encouraged to apply Job Types: Full-time, Contract Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift- between the hours of 7am- 8pm In-office training may be required Ability to commute/relocate: Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Have you even been convicted of a felony / misdemeanor? Education: High school or equivalent (Required) Experience: Call center: 1 year (Preferred) Customer service: 1 year (Required) Shift availability: Day Shift (Preferred) Work Location: One location

The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician. Position Requirements: - Must be able to work independently on assigned projects also. * Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment. * Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy. * Must be a team player and able to work with many different people. Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat. * Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects. * They will work with technicians to resolve customer computer-related problems. * May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology. * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. * Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues * Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Number of Positions Available: 4 Documents Needed to Apply: Resume/Class Schedule Job Close Date: Feb 28, 2026 EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement.

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth. Job Description We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers. Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and issues - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Manage debt collections and overdue payments for delinquent customers Requirements: - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Benefits: - Competitive salary - Remote work flexibility - Health and wellness benefits - Professional development opportunities Qualifications - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Additional Information Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Morris Insurance Agency Remote Call Center Agent Job Type: Full-time Location: Athens, GA 30601 Organization: Morris Insurance Agency LLC Job Rating: 3.8 out of 5 stars Profile Insights Find out how your skills align with the Skills Do you have experience in Microsoft Office? Yes / No Education Do you have a High school diploma or GED? Yes / No Job Details Here's how the job details align with your profile. Full Job Description We are seeking a motivated and customer-focused Call Center Agent to join our remote team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have strong communication skills and enjoy helping others, we want to hear from you! Major Responsibilities: Answering incoming calls and responding to customer inquiries Making outbound calls to follow up on customer requests Providing information about products and services Resolving customer complaints and issues Documenting all interactions in the call center software Qualifications: High school diploma or equivalent Previous experience in a customer service role preferred Excellent communication skills, both verbal and written Ability to work independently and as part of a team Proficiency in Microsoft Office and call center software If you are looking for a remote opportunity to showcase your customer service skills, apply now to join our team as a Call Center Agent!

Join a fun team that can also help with your personal career success! In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with planning, staffing, and advertising events for the office, and assisting with daily task. Position Requirements: -Compassion and interest in working with students, faculty, staff, and employers. * Some understanding of Ferris structures and resources * Excellent customer service skills * Some technology proficiency with Microsoft products and Canva * Must have a 2.5 GPA * As an individual who is responsible for handling cash on behalf of the university, a background check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background check. Essential Duties/Responsibilities: -- Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk. * Clean office areas and photobooth * Respond to CAPS department emails * Approve volunteer service hours * Post-volunteer service opportunities * Approve Handshake employers, jobs, and events * Participate in regular staff meetings * Advertise CAPS events * Use Navigate to record contacts and make referrals * Assist CAPS Assistant with day-to-day tasks - handling mail, making purchases * Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service. * Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling, and making departmental purchases. * Other duties as assigned. Number of Positions Available: 1 Documents Needed to Apply: Resume/ Class Schedule Job Close Date: Jan 23, 2026 EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement.

How to Apply A cover letter is NOT required for consideration. Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: * Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. * Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth. Responsibilities* * Assists patients in making meal selections from Room Service over the phone and in-person. * Assists patients who may have special nutrition needs or allergies in making meal selections. Uses defined guidelines and standards for accommodating customization requests and ensuring diet restrictions are adhered to. * Places meal orders into food service management system software (CBORD). * Utilize MiChart computer systems to verify diet order and allergy information. * Protects confidential patient information when performing primary duties and responsibilities. * Performs non-call and general office tasks such as entering outpatient meal orders, preparing printed menus, and running CBORD reports. * Provides service recover to callers as needed. Required Qualifications* * High School Diploma or equivalent. * Basic computer skills including use of email. * Able to use phones, computers, and printers efficiently to complete job tasks. * Able to lift 15 pounds and work in a seated position for 2-3 consecutive hours at a time. * Able to walk a considerable distance. Desired Qualifications* * Experience in a customer service focused work or volunteer environment. * Experience working with MiChart/Epic. * Experience working with CBORD software. Work Schedule This position is 40 hours/week working Sunday-Thursday from 2:15pm-10:45pm. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance! Join the Edfinancial Team - Where Purpose Meets Growth! Customer Service Representative (On-Site - Knoxville, TN) Class Start Date: February 2, 2026 Starting Pay: $18.00/hour + $4.93/hour fringe benefit That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! Learn More: Edfinancial Careers Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial. What You'll Do As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: * Handle inbound and outbound calls with professionalism and empathy. * Provide accurate, clear information about our products and services. * Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. * Use sound judgment and strong communication skills to support each customer interaction. * Collaborate with your team to create a positive, high-quality work environment. Why You'll Love Working Here At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values: * Growth & Development: Paid training, certifications, and opportunities for advancement. * Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. * Purpose: Every call you take helps our customers manage one of life's biggest investments - their education. "The people here genuinely care - it feels like family." * Edfinancial Team Member What We're Looking For * Strong communication and listening skills * A professional, positive attitude * Ability to stay organized and meet daily goals * Basic computer proficiency * Open availability during business hours Work Details * On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics) * Hours of Operation (Starting April 1, 2025): * Mon: 8 AM - 11 PM EST * Tue-Fri: 8 AM - 8 PM EST * Sat: 10 AM - 2 PM EST * Schedules are assigned based on business needs; flexibility is key! * Overtime: Occasionally required during peak times Additional Responsibilities * Maintain confidentiality and data security at all times * Stay current with system updates, loan phases, and compliance standards * Complete annual training and certifications * Support other departments during peak seasons Ready to Start Your Journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!

Job DescriptionDescription:Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance! Join the Edfinancial Team - Where Purpose Meets Growth! Position: Customer Service Representative (On-Site - Knoxville, TN) Class Start Date: February 2, 2026 Starting Pay: $18.00/hour + $4.93/hour fringe benefit That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! Learn More: Edfinancial Careers Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial. What You'll Do As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. Why You'll Love Working Here At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life's biggest investments - their education. “The people here genuinely care - it feels like family.” - Edfinancial Team Member What We're Looking For Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work Details On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics) Hours of Operation (Starting April 1, 2025): Mon: 8 AM - 11 PM EST Tue-Fri: 8 AM - 8 PM EST Sat: 10 AM - 2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional Responsibilities Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to Start Your Journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services! Requirements:

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. Job Description We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Collect overdue payments for the company and handle debt collection procedures - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction Requirements: - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Qualifications - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Additional Information Send your resume and cover letter to our recruitment team, and you will be reached out to with all the necessary details of the Job

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Recommendations of products or services close a sale may be required What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. Qualifications What You Bring to the Role An appreciation for high fashion brands and haute couture 1 year or more of customer service experience 1 year or more post-secondary education OR 2 years equivalent work experience Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: 160 Driving Academy is looking for hardworking professionals to start in our next training class. We are the largest driving academy in the U.S. and continue to grow at an unprecedented rate. Come join our team and experience why so many people choose 160 Driving Academy. This role entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Responsibilities: This position entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience Benefits: Health insurance (instantly, no waiting period) 401k with company match and paid vacation. (More details will be provided upon resume submission***) Incentives Hourly plus monthly bonus Requirements: Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! Customer Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced retail and food service professionals. Our Customer Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. What's in it for you? UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country! Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits! Paid time off including personal time, sick, vacation and even give back time to volunteer in the community. Generous student loan debt repayment or tuition reimbursement. We focus on the growth and development of our team members. Customer Service Representative at UMCU have a variety of career paths and the ability to build the career they want. What will you be doing in this role? Customer Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint. Customer Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs. Provides responses to inquiries, questions and requests about products and services. Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business. Effectively evaluates any risk to the member or UMCU when providing services to the member. Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus. Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires. What will you need for this role? Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner. Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members. Excellent problem solving skills Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service. Ability to use technology and work with multiple systems to achieve desired results. Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! Customer Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced retail and food service professionals. Our Customer Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. What's in it for you? UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country! Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits! Paid time off including personal time, sick, vacation and even give back time to volunteer in the community. Generous student loan debt repayment or tuition reimbursement. We focus on the growth and development of our team members. Customer Service Representative at UMCU have a variety of career paths and the ability to build the career they want. What will you be doing in this role? Customer Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint. Customer Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs. Provides responses to inquiries, questions and requests about products and services. Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business. Effectively evaluates any risk to the member or UMCU when providing services to the member. Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus. Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires. What will you need for this role? Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner. Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members. Excellent problem solving skills Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service. Ability to use technology and work with multiple systems to achieve desired results. Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! Customer Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced retail and food service professionals. Our Customer Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. What's in it for you? UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country! Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits! Paid time off including personal time, sick, vacation and even give back time to volunteer in the community. Generous student loan debt repayment or tuition reimbursement. We focus on the growth and development of our team members. Customer Service Representative at UMCU have a variety of career paths and the ability to build the career they want. What will you be doing in this role? Customer Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch location at Eastern Michigan University as well as locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint. Customer Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs. Provides responses to inquiries, questions and requests about products and services. Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business. Effectively evaluates any risk to the member or UMCU when providing services to the member. Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus. Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires. What will you need for this role? Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner. Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members. Excellent problem solving skills Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service. Ability to use technology and work with multiple systems to achieve desired results. Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

Responsive recruiter Smile… it's a small action that makes a big difference! We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile! Goldfish Swim School Core Values: ● We go above and beyond with every detail to create a GOLDEN EXPERIENCE! ● We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE. ● We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST. ● We meet and exceed expectations, so you see EXTRAORDINARY RESULTS. ● We make a big deal about life's accomplishments by remembering to CELEBRATE! Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Role: Front Desk Customer Service Representative Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company. Primary Responsibilities: ● Addresses inquiries via phone, digital and in person and follows up timely ● Checks in students on the attendance tracking system and prepares lesson schedules for team members ● Resolves account matters and contacts guests for clarification purposes ● Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space ● Updates informational displays with accurate and timely promotions and literature ● Monitor Snack area and providing guidance to Snack Shack staff ● Advances through cross-training in multiple roles and substitutes when necessary ● Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members ● Enforces safety rules and regulations to prevent accidents; administers first aid when necessary Job Qualifications and Skills ● Ability to work with children ● Problem solver and creative thinking skills to identify and resolve challenges ● Excellent communication and organizational skills ● Must pass background examinations prior to training Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: ● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas ● Our pools are disinfected with chlorine to provide the safest swimming environment ● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School - Grand Rapids is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************** NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer. Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out-by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose-bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About This Role This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by delivering exceptional customer service. This is a full-time, fully remote role reporting to the Customer Account & Administrator Install Manager. The position will primarily support night and weekend coverage and will also assist with dispatching operations as needed to support business demands. What You'll Do Here Answer calls from customers looking to schedule service jobs Set up new customer accounts and locations Verify and update existing customer account and location information as needed Take accurate and detailed job scheduling information to book unassigned jobs Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours Work closely with DSR to obtain and provide any missing details on booked jobs Partner with DST to handle customer inquiries related to scheduling Perform other duties as assigned and as time allows We'd Love To Hear From You If You Have High school diploma or equivalent Exceptional customer service skills 2+ years of customer service experience Strong aptitude in computer applications and systems Ability to prioritize and manage multiple tasks simultaneously Strong attention to detail Tact and patience when working with various personalities and sensitive situations Ability to work with minimal supervision, problem-solve, think analytically, and stay organized Demonstrated honesty, integrity, and dependability Excellent interpersonal skills when working with employees, customers, property/project managers, and the public Working Conditions / Physical Demands Fully remote position Scheduled work hours: Wednesday - Friday: 9:00 AM - 6:00 PM Saturday & Sunday: 8:00 AM - 5:00 PM Must be willing to work weekends and support off-hours business needs Equipment used includes a laptop and dial pad with headset Monthly work-from-home adjustment provided The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits. Benefits and Perks Competitive Pay: Significant base salary and bonus opportunity Benefits: We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family 401(k) match up to 3.5% 100% Company paid long & short-term disability and life insurance Cell phone reimbursement and work-from-home stipend Flexible spending accounts for health and dependent care Training and Career Growth: We are scaling quickly and would support this person's career growth and development Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.