Patient Service Associate jobs at University of Michigan - 25 jobs

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments utilizing Cadence. * Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* * High School Diploma or GED. Desired Qualifications* * 2 -3 years of experience. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal, and information technology skills Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

**UW Medical Center- Montlake - Radiology Services- This position is based at the UW Medical Center UW Tower based** has an outstanding opportunity for a **Patient Services Specialist (job profile: Patient Services Specialist 3)** . **WORK SCHEDULE** + Full-time (40 hours per week) + Day, Shift + 930am-600pm + Full remote **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** Radiology Services at UW Medical Center - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family.From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results.All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments.We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services.Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. + **PRIMARY JOB RESPONSIBILITIES** + Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors + Maintain clean, organized, professional work area, and performs other related duties as assigned + Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors + Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders + Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements + Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in EpicSkilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination + Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team + Function proficiently within their team to assist with the training of new staff and act as a go to team resource + Support their team Lead in day-to-day operational goals + Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading + Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection + Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss + Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success + Respond to patient's needs and concerns as appropriate maintaining Patient First mentality + Develop and maintain good working relationships within the department, with other departments and all medical staff + **REQUIREMENTS** + High school graduation or equivalent + Two years Patient Services Specialist 2 experience **OR** + An equivalent combination of education/experience **ABOUT UW MEDICAL CENTER-MONTLAKE** UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. **Excellence. Exploration. Education.** **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (************************************************************************************ B7\_pmXahC2054B-uf3myFAcZa3UbaxxSe91Qmw844mZ-iU3Mb3TVaYJ0eoZ2a2FnfK5rrARFYDQ$) Join our mission to make life healthier for everyone in our community. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $45,432.00 annual **Pay Range Maximum:** $63,024.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Nonsupervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills Patient Services Intermediate will provide support to patients, families, physicians, and other members of the multidisciplinary team. The Division of Reproductive Endocrinology and Infertility (REI) within the Department of Obstetrics and Gynecology at the University of Michigan Health System provides the highest level of patient care in areas related to human reproduction including female and male infertility, assisted reproductive technologies, reproductive surgery, endometriosis, uterine fibroids, polycystic ovary syndrome, developmental problems, and issues related to reproductive hormones. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Financial Counselor Support 20% * Take incoming calls that are related to billing questions for services received at CRM. * Verify discount were applied to charges if non-covered benefits. * Verify billing diagnosis code, send for review if appropriate. * Provide codes and/or costs of services. * Review Daily Schedule (DAR) for any patients who need to sign waivers (agreement to pay or ABN for Medicare), pre-pay or need to discuss financial concerns. * Run Charge Reconciliation Report for the department to review past days? charges for correct billing codes and diagnosis codes. * Obtain referrals and authorizations for office visits and procedure as appropriate. * Call Insurance company to verify benefits and authorization requirements. * Help with any charge entry and/or questions regarding charge entry (ART labs charges, HOV?s). * Prepare spreadsheets for our Livestrong Program (Sharing Hope) Patients who can receive fertility preservation at a package price. Track the charges and once treatment is complete. send spreadsheet over to KMS to have the service charges reduced to the package price. * Serve as an Expert in area of UM employee benefits for IVF * Monitor work queues for edits, authorizations, or referral needs. * Monitor patient accounts for outstanding balances and reinforce clinic financial policy. * IN basket management. Clerical 80% * Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic. * Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person and performing check in and check out. * Schedule various complex procedures and instruct patients in proper test preparation. * Complete financial documents and collect payments from patients using established guidelines. * Triage patient phone calls based on clinic policies. * Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement. * Provide general clinic clerical duties as assigned to include communicating via the electronic medical record. Required Qualifications* * High School Diploma or GED * 3 - 4 years of experience * The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. * Strong interpersonal and organization skills. * Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills. * Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks. * Position requires individual to be flexible and exhibit professionalism in all interactions and communications. * Strong and effective communication skills. * Demonstrates active listening, written, verbal and information technology skills. * Working knowledge of basic medical terminology. * Position requires exceptional interpersonal skills. * Financial counseling experience for healthcare patients. * Familiarity with obtaining medical records or professional medical billing. * Prior experience performing complex scheduling. Desired Qualifications* More than 3 years' experience in a medical office setting. Knowledge of medical insurances as they pertain to a specialty department. Previous prior authorization experience. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart. Familiar with MiChart work queues. Comfortable using CISCO Finesse phone system. Work Schedule This is a 40 hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays.This is a 40 hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays. Work Locations The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The Emergency Department is committed to the provision of high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals to join our clerical team and share our goal of creating the ideal experience for our patients, families and staff. The Emergency Department Patient Services Associate (EDPSA) is an essential member of the Emergency Department team, delivering clinical and operational support to achieve the highest levels of patient, staff, and faculty satisfaction for Michigan Medicine Emergency Department (ED) including Adult Emergency Services and the Emergency Critical Care Center. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * First point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience. * Create new visit record in MiChart for each patient upon arrival to ED, performing detailed search to ensure error free process. * Coordinate and expedite patient transfer to inpatient unit by utilization of MiChart and paging in collaboration with ABCC, nursing (inpatient/ED), and transport services. * Facilitate process for patient transfer from outside hospitals to the ED, manage calls from referring physicians, create visit and transfer note, connect the referring physician to the Unified Transfer Center (UTC). * Facilitate process for patient transfer from ED to OSH, receive bed assignment, facilitate nursing handoff, arrange for ambulance transport, ensure necessary consent forms are signed and provided to ambulance team transporting the patient to OSH. * Initiate and track critical team activations per protocol. * Provide complex call center function by screening, routing, and/or responding to all inbound ED calls. * Execute the retrieval and electronic input of all necessary patient records from external facilities ensuring continuity of care for ED patients. * Monitor nurse call system responding to patient requests for assistance and activating patient care team as needed. * Ensure effective team communication, internal and external by communication device distribution, attending pager assignments and nursing SANS assignments. * Receive notification of critical lab results from pathology, identify relevant patient in MiChart and notify the responsible nurse. * As Unit Host, collaborate with Guest Services Specialist and clinical team to manage visitor flow. * Ensure effective flow of information to patients and families/visitors by promptly addressing or relaying questions or concerns to appropriate members of the care team. * Serve as resource to nursing regarding Patient Food & Nutrition Services. Order all patient and guest meal trays, ensuring accurate, timely delivery. * Image pertinent medical documents into MiChart * Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * Associate degree in business or Health Care Admin or related field. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Experience working with electronic health records. * Basic computer and data entry skills. * Excellent organizational skills and the ability to multitask and appropriately prioritize responsibilities in a fast paced, stressful environment. * Demonstrated excellence in customer service skills. * Excellent attendance and punctuality. * Ability to manage stress effectively. * Versatile team player capable of handling a variety of complex assignments. * Ability to take directions and communicate with colleagues, patients, and visitors courteously and respectfully at all times. * Skillfully change direction when faced with new information. * Maintain confidentiality in all matters. * Two years' experience in a customer service-oriented position. Work Schedule This is a 36 hour per week Nights position. The Emergency Department is a 24/7 unit including weekends and holidays. Employment requires set every other weekend rotation and a three-holiday commitment annually. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The Congenital Heart Center at the University of Michigan C.S. Mott Children's Hospital is currently seeking a full time Patient Services Associate to support the Pediatric Cardiology Outpatient Clinic as a float which will provide administrative and clinical support to various clerical and medical staff to ensure an efficient and expedient experience for the patient and their family. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch. Provide exemplary customer service to patients, faculty and staff. * Check-In/Check-out coverage. * EKG/MRI/Echo scheduling coverage. * Coordinated Care & Cath/EP scheduling coverage * Schedule and facilitate appointments/cases for procedural patients. * Medical Assistant coverage. * Answer and direct incoming phone calls to appropriate area. * Maintain office supply stock for clerical areas. * Scanning, faxing, filing. * Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods. * Other duties as assigned by the Clinic Supervisor and Clinic Administrative Manager Intermediate. Required Qualifications* * High School Diploma or GED. * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. * Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff. * Strong attention to detail, multitasking, accountability and follow through abilities. * Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment. * Professional and positive image and attitude when interacting patients, faculty, and staff. * Responds positively to change, showing willingness to learn new ways to work. * Flexible and able to switch between tasks efficiently and accurately. Desired Qualifications* * 1-2 years experience in a medical setting. * Proficient in MiChart. Work Schedule Monday-Friday Hours 8AM-5PM Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information is available for patient visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Basic Function and Responsibilities Fully functioning staff member. Could be promoted to this level after proven ability to fully function as a Patient Services Assistant. May also perform some telephone triage and administrative support. * Accurately and efficiently schedule patient appointments utilizing Cadence. Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, copays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. RELATED DUTIES * Perform other duties as assigned. Required Qualifications* Required Qualifications * High School Diploma or GED. PHYSICAL REQUIREMENTS * This position requires sitting, some standing and walking lifting of less than 51bs. Desired Qualifications* * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

How to Apply Please include a cover letter as the first page of your resume when applying for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position. Job Summary The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely `behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* In each of the clerical roles our team is expected to: * Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients day of surgery * Exhibit courtesy, exemplary customer service, and professionalism always when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc. * Act as patient and family advocate- contacting clinicians and others as appropriate to improve the experience * Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests * Escort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate * Use software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner * Provide clerical support when needed; participate in other duties or projects as assigned * Identify process improvement opportunities, implement and/or work with teams to implement larger initiatives * Communicate, troubleshoot, and escalate concerns and issues * Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently sharing information and resources with others * Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists * Work as a team member to ensure consistency and efficiency * Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone * Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work Required Qualifications* * Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * 1 year of customer service experience * Bachelors degree. * Excellent organizational, analytical and communication skills * Good investigative skills and strong attention to detail * Demonstrate effective problem-solving skills * Self-directed and motivated * Prioritizes work and manages time * Demonstrated ability to communicate and collaborate effectively with members of the healthcare team * Work well with minimal supervision and possesses strong attention to detail * Excellent attendance record * Knowledge of Perioperative and surgical environments * Working knowledge of MiChart (EPIC) and Microsoft Teams * Familiar with UMHS Policies and procedures * Basic medical terminology * Previous work/volunteer experience in a medical environment * Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible Work Schedule This position is a Rotator which covers two 8 and two 12-hour shifts covering the Pavilion/UH/CVC Surgery Reception, Preop, and PACU. Based on interest and need, other desks may be included. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Detail Job Opening ID 272784 Working Title Patient Services Associate Job Title Patient Services Associate Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM Post Anes Care Unit - PAV Posting Begin/End Date 1/12/2026 - 1/19/2026 Salary $43,056.00 - $62,462.40 Career Interest Healthcare Admin & Support Service Employees Intl Union (SEIU) Surgical Services Apply Now

Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information's is available for patients visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments * Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Detail Job Opening ID 271138 Working Title Patient Services Associate Job Title Patient Services Associate Work Location Ypsilanti Ypsilanti, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM YpsilantiHealthCtr-Primary Posting Begin/End Date 12/18/2025 - 1/17/2026 Salary $43,056.00 - $62,462.40 Career Interest Service Employees Intl Union (SEIU) Apply Now

FTE: 1.0 Schedule: Monday - Friday, 8:00 AM - 5:00 PM Under general supervision, reviews, analyzes, and assigns final diagnoses and procedures as documented by the practicing provider, ensuring compliance with all policies and guidelines. Accurately codes office and hospital procedures to ensure proper reimbursement. Ensures the accurate completion of electronic health records through the assignment of ICD, CDM, HCPCS, and CPT codes. Responsibilities Responsibilities * Review clinical documentation and code to the highest level of specificity for accurate charge capture as stated by physicians or other healthcare providers. * Assign and sequence appropriate codes using current procedure, diagnosis, and HCPCS standards for insurance billing. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with Special Billers and Charge Follow-Up Coordinator to address insurance billing questions. * Review and correct charge review edits to ensure accuracy and completeness. * Review records to verify proper submission of services prior to billing on selected charges. * Maintain compliance standards in accordance with internal compliance policies and report compliance issues appropriately. * Collaborate effectively with other clinical areas and staff to support smooth workflow and communication. * Perform coding work requiring independent judgment with a high level of timeliness and accuracy. * Perform other related duties as assigned. Qualifications Qualifications: * Experience Requirements: * 3 years- Medical billing preferred * 3 years- Extensive experience in physician coding preferred * EPIC experience preferred * Education: * High School Diploma - required * Certification/Licensure * Certified Professional Coder (CPC) required * Additional Duties: * All other duties as assigned UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

FTE: 1.0 Hours: Monday - Friday, 8:00 AM - 5:00 PM The Remote Coding Specialist reviews, analyzes, and assigns final diagnoses and procedures as documented by the practicing provider, following all compliance policies and guidelines. This role accurately codes office and hospital procedures to ensure proper reimbursement and provides physician education to ensure accurate completion of Electronic Health Records (EHR) and correct assignment of ICD-10-CM, HCPCS, and CPT codes-verbally, physically, and in written forms. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and in-person communication. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS codes for billed services. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with physicians, other business personnel, clinical staff, and departments regarding coding-related questions. * Manage coding-related edit work queues. * Prepare documentation audits with written results and trend data; present findings to the provider, department chairman, and/or compliance officer. * Maintain compliance standards in accordance with internal policies and report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. * Perform all other duties as assigned. Qualifications Qualifications: * Experience Requirements: * 3 years- Medical billing - Preferred * 3 years- Extensive experience in physician coding - Required * Medical management information systems and medical software - Required * Education: * High School Diploma - Required * Certification/Licensure * Certified Professional Coder (CPC) - Required at time of hire * Additional Duties: * Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

FTE: .20 Shift Hours: VARIABLE Under general supervision, the Coder reviews, analyzes, and assigns final diagnoses and procedures based on provider documentation, adhering to all compliance policies and guidelines. The Coder accurately codes office and hospital procedures to ensure proper reimbursement. This position also provides physician education to ensure proper completion of Electronic Health Records and accurate assignment of ICD-10, CDM, HCPCS, and CPT codes, delivered verbally, physically, and in written form. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and in-person communication. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS coding for services billed. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with physicians, other business group personnel, clinical areas, and staff regarding coding-related questions. * Manage coding-related edit work queues. * Prepare documentation audits with written results and trend data; present findings to the provider, department chairman, and/or compliance officer. * Maintain compliance standards in accordance with internal policies; report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. Qualifications Qualifications: Experience Requirements: * Minimum of 3 years of medical billing experience - required * Extensive experience in coding - required * Experience with medical management information systems and medical software - required Education: * High School Diploma or GED equivalent - required Certification/Licensure: * Certified Professional Coder (CPC) - required at time of hire Additional Duties: * Additional duties as assigned may vary UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace. Free Workplace.

FTE: .20 Shift Hours: Monday - Friday - VARIABLE Under general supervision, the Coder reviews, analyzes, and assigns final diagnoses and procedures based on provider documentation, adhering to all compliance policies and guidelines. The Coder accurately codes office and hospital procedures to ensure proper reimbursement. This position also provides physician education to ensure proper completion of Electronic Health Records and accurate assignment of ICD-10, CDM, HCPCS, and CPT codes, delivered verbally, physically, and in written form. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and in-person communication. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS coding for services billed. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with physicians, other business group personnel, clinical areas, and staff regarding coding-related questions. * Manage coding-related edit work queues. * Prepare documentation audits with written results and trend data; present findings to the provider, department chairman, and/or compliance officer. * Maintain compliance standards in accordance with internal policies; report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. Qualifications Qualifications: Experience Requirements: * Minimum of 5 years of medical coding experience - required * Extensive experience in coding - required Education: * High School Diploma or GED equivalent - required Certification/Licensure: * Certified Professional Coder (CPC) - required at time of hire Additional Duties: * Additional duties as assigned may vary UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

FTE: 1.0 Hours: Monday - Friday, 8:00 AM - 5:00 PM This role is responsible for reviewing, analyzing, and assigning final diagnoses and procedures as documented by the practicing provider, following all compliance policies and guidelines. The position ensures accurate coding of office and hospital procedures to guarantee proper reimbursement. Key responsibilities include: * Providing physician education to ensure proper completion of Electronic Health Records (EHR). * Ensuring correct assignment of ICD-10-CM, HCPCS, and CPT codes. * Delivering education verbally, in writing, and through hands-on training as needed. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and hands-on communication methods. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS codes for billed services. * Accurately follow coding guidelines and legal requirements to ensure compliance with Federal and State regulations. * Communicate with physicians, business group personnel, clinical staff, and other relevant parties regarding coding-related questions. * Manage coding-related edit work queues efficiently. * Prepare documentation audits with written results and trend data; present findings to Providers, Department Chairpersons, and/or Compliance Officers. * Maintain compliance standards according to internal policies and report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. * Perform all other duties as assigned. Qualifications Qualifications: Experience Requirements: * Minimum 3 years of medical billing experience - Preferred * Minimum 3 years of extensive experience in physician coding - Required * Experience with medical management information systems and medical software - Required Education: * High School Diploma - Required Certification / Licensure: * Certified Professional Coder (CPC) - Required at time of hire Additional Duties: * Additional duties as assigned may vary Equal Employment Opportunity Statement: UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

Remote Coder - Office/Hospital FTE: 1.0 Shift Hours: Monday - Friday Under general supervision, this role reviews, analyzes, and assigns final diagnoses and procedures based on provider documentation, following all compliance policies and guidelines. The Coder accurately codes office and hospital procedures to ensure proper reimbursement. Additionally, this position provides physician education to ensure proper completion of Electronic Health Records and accurate assignment of ICD-10, CDM, HCPCS, and CPT codes, delivered verbally, physically, and in written form. Responsibilities Key Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture * Interact with providers to provide feedback and education using physical, verbal, and written communication * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS for billed services * Follow coding guidelines and legal requirements to ensure compliance with federal and state regulations * Communicate with physicians, other business group personnel, clinical areas, and staff regarding coding-related questions * Manage coding-related edit work queues * Prepare documentation audits with written results and trend data; present findings to providers, department chairmen, and/or compliance officers * Maintain compliance standards in accordance with internal policies and report compliance issues appropriately * Identify and account for missing charges and/or documentation * Perform coding work requiring independent judgment, ensuring timeliness and accuracy Qualifications Qualifications: Experience Requirements: * 3 years of medical billing experience (required) * Extensive experience in coding (required) * Experience with medical management information systems and medical software (required) * EPIC experience is preferred Education: * High School Diploma or GED equivalent (required) Certification/Licensure: * Certified Professional Coder (CPC) (required at time of hire) Additional Duties: * Perform additional duties as assigned, which may vary Equal Employment Opportunity: * UFJPI is an Equal Opportunity Employer and maintains a Drug-Free Workplace

We, the staff and faculty of the Adult BMT & Leukemia team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies, we extend to patients, families, and each respective team member. The Adult BMT & Leukemia team is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Advanced MiChart responsibilities * Maintain responsibility for MiChart grids as directed * Manage complex billing and referral work queues * Template editor, including provider template submission & changes * MiChart Reporting functions; ability to run MiChart reports and analyze as needed * Oversee assigned MiChart In-Basket * Same Day / Next Day Pager * Coordinate faculty schedules * Help maintain Resident staffing schedules * Help maintain up to date and detailed scheduling requirements for provider templates * High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments * Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics Provide complex clerical support services * Process Provider time off requests as given * Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc. * Manage clinical databases, if applicable * Responding to concerns, questions, and complaints from patients * Cross coverage for PS Assistant, Associate, and Intermediate roles in the department. General Duties/Office Support * Maintain supplies in department * Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc. * Other general office functions * Serve as a mentor for Patient Services Assistants, Associates, and Intermediate. * Assist in onboarding new team members, providing resources to facilitate the learning of position. * Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable * Participate and lead in team/clinical huddles and meetings Required Qualifications* * High School diploma or GED. * A minimum of 3 years of previous work experience working with the public. * Prior experience performing complex scheduling * Familiarity with obtaining medical records or professional medical billing * Demonstrated ability to interact with a diverse population * Strong organizational and prioritization skills * Demonstrated record of excellent attendance * Exhibits professional and positive image when interacting with patients, faculty, and staff * Able to handle multiple responsibilities in a fast-paced environment with accuracy * Demonstrated ability to work well under pressure and meet deadlines * Demonstrated strong problem-solving skills * Demonstrated excellent customer service skills with the public * General office practice experience is required * Demonstrated excellent verbal and written skills * Exceptional interpersonal skills and the ability to work well within a team * Ability to communicate effectively * Demonstrated active listening and information technology skills Desired Qualifications* * EPIC/MiChart experience. * Experience working within a large, complex health care setting. * Prior experience performing complex scheduling. * Ability to understand medical documentation and general knowledge of medical terminology. * Knowledge of university policies & procedures. Work Schedule 40 hours per week, Monday through Friday, occasionally Sundays. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

* Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc. * Provide clerical support when needed; participate in other duties or projects as assigned * Actively participate in team huddles and continuous process improvement * Communicate, troubleshoot, and escalate concerns and issues * Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others * Work as a team to ensure consistency and efficiency * Appropriately utilize computers and other University of Michigan resources * Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Required Qualifications* * Graduation from high school or an equivalent combination of education and experience. * Minimum 3 years of experience. Desired Qualifications* Provides an intermediate level of customer service and clerical support to patients within either inpatient or outpatient settings. May assist adjacent work units. Guides entry-level positions and suggests workflow changes and improvements. * Exceptional customer service experience (preferably in a medical environment) * Excellent attendance record and reliability * Good investigative skills and strong attention to detail * Effective problem-solving skills * Self-direction, motivation, and the ability to multitask with minimal supervision * Ability to prioritize work and manage time effectively. * Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team * Multitasking in a high-pressure environment * Working knowledge of Epic/MiChart, and Microsoft Teams * Familiar with UMHS policies and procedures. * Basic medical terminology * Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Mission Statement MDentistry: advancing health through education, service, research and discovery. MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion. The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, to creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth. Why Work at Michigan? The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits

Wayne State University is searching for an experienced Patient Advocate - Department of Internal Medicineat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Job Purpose: The Patient Advocate serves as a member of a multi-disciplinary clinical care team and responsible for providing supportive services to persons living with HIV or those affected by HIV. The Patient Advocate will assist primarily the families of adult and perinatal patients with navigating the health care system to ensure those living with HIV remain in care and works to reduce barriers that may complicate their health and well-being. This position primarily helps patients with Early Intervention Services, Ryan White Client Eligibility Enrollment, Health Insurance Coverage, Counseling & Testing Services, Referrals, Advocacy, Problem-Solving and other related services. Essential Functions: Provide patient with orientation to clinical and supportive services and assist them in assessing needed services by conducting an intake and bio-psychosocial assessments. Conduct Ryan White Client Eligibility verification as required. Coordinates HIV case management or non-medical case management services to ensure patient has access to full range of needed community services. Conduct routine monitoring and follow-up with patients through face-to face, phone calls and home visits. Provides Health Education and Risk Reduction strategies to patients. Assist with crisis intervention. Perform Early Intervention Services and linkage to care. Collaborate and network with community partners, agencies and health organizations supporting HIV services and patient care. Prepare program reports and enter data into Care Ware or other related database systems. Provides pre and post-test counseling, obtain specimen for confirmatory testing, refers as appropriate and maintain records for MDHHS. Organize and engage in community advisory board meetings, support group activities and special events. Perform other related duties as assigned. Unique duties: Qualifications: Education: Bachelor's degree Bachelor's degree in public health, psychology, sociology, counseling or related field from an accredited college or university. Two or more years' experience as a test counselor providing Human Immunodeficiency Virus support services to clients may be considered in lieu of a Bachelor's degree. Experience: Experienced (minimum 2 years of job-related experience) Two or more years' experience working in a public health or clinical setting providing HIV prevention programs and services. Must obtain state-sponsored Human Immunodeficiency Virus prevention counseling and testing training/certification within 3 months of hire if needed. Must complete a state-sponsored health insurance enrollment training/certification within 3 months of hire if needed. Knowledge, Skills and Abilities: Working knowledge with rules and regulations pertaining to Federal, State and County programs. Outstanding customer service skills. Can apply effective interpersonal skills to provide high quality supportive services. Responds effectively to most sensitive inquiries or complaints. Self-Directed and able to make ethical decisions. Well- organized and demonstrates concise writing skills. Can prioritize, plan work activities as well as adapt to changing conditions. Ability to work well as a team member within a clinical setting. Ability to facilitate consumer advisory board meetings, support group sessions or outreach activities. Ability to participate and execute specific assignments for project site reviews or audits. Ability to provide services to gay, lesbian, queer, bisexual and transgender clients. Basic knowledge of Microsoft Office. Preferred qualifications: School/College/Division: H06 - School of Medicine Primary department: H0609 - Internal Medicine Employment type: + Regular Employee + Job type: Full Time + Job category: Staff/Administrative Funding/salary information: + Compensation type: Annual Salary + Hourly rate: + Salary minimum: TBD + Salary hire maximum: TBD Working conditions: Primarily works within a clinical setting. Exposure to clients with HIV. Travel maybe required for patient home visits, outreach assignments or professional development. Some evening and weekend hours for on-call patient services and special events as requested. Job openings: + Number of openings: 1 + Reposted position: No + Reposted reason: None (New Requisition) + Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required. The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.

The Pediatric Hematology/Oncology Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children?s Hospital. The primary mission of the ACU is to partner with our doctors, nurses, and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Intermediate. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 match on retirement savings Responsibilities* Provide clinic operational support to the Pediatric Specialties ACU in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to the medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. The role includes: * Check and check out patients for both clinic and infusion appointments. * Provide complex clerical support services for the clinical staff, including inbasket management and completion of patient paperwork. * Schedule appointments with multiple providers/disciplines and diagnostic areas. * Call patients for no-show labs and/or clinic visits, and coordinate appointments in multiple departments to optimize use of block time across the health system. * Process medical record requests for assigned providers, oversee medical records fax server, request and import records for new patients from outside facilities. * MiChart in-basket requests, message non-encounters, call encounters, reminders. * Develop standard work, in collaboration with leadership and colleagues. * Data entry and appropriate distribution of patient results. * Preparation and distribution of patient education materials and other general office functions. * Miscellaneous office/administrative duties as needed. * Assist in training new team members, providing resources to facilitate learning. * Assists in identification and resolution of operating problems related to area such as patient relations, schedule management, health information management, clinic flow and registration. * Communicate with MA leads regarding patient status. * Collect patient copayments and balances. * Provide information to patients regarding referral requirements. * Answer, handle, and triage incoming according to ACU guidelines. * Huddle with staff. * Manage coverage for front desk area. * Other related duties as assigned. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience * Minimum of 3 years of experience Desired Qualifications* * 3 or more years of customer service experience within a medical environment * Knowledge of basic medical terminology * Excellent phone management and customer service skills is required. * Demonstrated ability to work collaboratively with multidisciplinary teams. * Demonstrated ability to work independently. * Positive, can-do attitude * Willingness and openness to new ideas and processes that improve patient care. * Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas. * Excellent interpersonal and organizational skills. * Good attendance record. * Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems. * Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including Respect and Dignity, Information Sharing, Participation, and Collaboration. * Prior experience performing complex scheduling. * Ability to communicate effectively. * Demonstrated active listening, verbal, written, and information technology skills. * Willingness to maintain a flexible schedule with a rotating shift between 8am-5pm * Demonstrated active listening, written, verbal and information technology skills. * Ability to manage stress effectively. * Ability to work collaboratively and seamlessly as an integral member of the team. * Track record of observing and executing patient confidentiality protocol. * Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols. Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, Microsoft Office application experience preferred. * Ability to navigate between systems. * Customer service training. * Bachelor's degree in healthcare administration, Business Administration, Health Information Management, or equivalent background and/or work experience. * Experience obtaining medical records. * Experience with complex scheduling. * Experience working within a large, complex health care setting. * Knowledge of University policies and procedures. * Exceptional interpersonal skills and ability to work well within a team setting. * Work Schedule: Full-Time, Monday through Friday, day shift with variable start and end time based on the needs of the unit. This is not a remote or hybrid schedule and will require onsite presence. * Experience with pediatric population. * Proficiency in Medical Terminology. * Seek constructive approached to resolving workplace issues. * Responds positively to change, showing willingness to learn new ways to accomplish work. * Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes