Unit Secretary jobs at University of Michigan - 22 jobs

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Admit, transfer and discharge patients on one or more inpatient units. Receive and assist patients, visitors, and staff, providing excellent customer service. Answer patient calls professionally and process physician's orders and referrals. Respond to emergent situations calmly, correctly, and professionally: record and coordinate patient appointments and tests. Procure supplies, equipment, and services for patients. Maintain census information. Assist in training new unit clerks and orient staff to new policies and procedures. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience is necessary * Customer service experience necessary. * Demonstrated excellent interpersonal and problem-solving skills. * Multitasking ability is essential. * Ability to work with many details with accuracy. * Data entry or computer experience is required. Desired Qualifications* * Previous experience as an inpatient clerk in a medical setting desired. * Considerable knowledge of medical terminology. * Knowledge of Hospital policies and procedures. Work Schedule Work Schedule 3:30p.m. to 12 a.m. including holidays and every other weekend. Part-time - 32 hours - Float position - University/Mott/CVC/Pavilion MUST BE ABLE TO COMPLETE A FOUR-WEEK FULL-TIME TRAINING PROGRAM. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Admit, transfer and discharge patients on one or more inpatient units. Receive and assist patients, visitors and staff providing excellent customer service. Answer patient calls in a professional manner. Process physician's orders and referrals. Respond to emergent situations in a calm, correct, and professional manner. Record and coordinate patient appointments and tests. Procure supplies, equipment and services for patients. Maintain census information. Assist in the training of new unit clerks, and orient staff to new policies and procedures. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience is necessary * Customer service experience. * Excellent and demonstrated interpersonal and problem-solving skills. * Multitasking ability * Ability to work with many details with accuracy * Data entry or computer experience Desired Qualifications* * Previous experience as an inpatient clerk in a medical setting * Knowledge of medical terminology * Knowledge of hospital policies and procedures. Work Schedule * Part time - 24 hrs/wk * Work Schedule 3:30 to midnight * Includes rotating weekends and holidays. * Must be able to complete a 4 week - 40 hour/week training program consisting of at least one week training on Day Shift (7:15 AM - 3:45 PM) before transitioning to eve shift. Work Locations University Hospital / CVC Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Admit, transfer and discharge patients on one or more inpatient units. Receive and assist patients, visitors, and staff, providing excellent customer service. Answer patient calls professionally and process physician's orders and referrals. Respond to emergent situations calmly, correctly, and professionally: record and coordinate patient appointments and tests. Procure supplies, equipment, and services for patients. Maintain census information. Assist in training new unit clerks and orient staff to new policies and procedures. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience is necessary * Customer service experience necessary. * Demonstrated excellent interpersonal and problem-solving skills. * Multitasking ability is essential. * Ability to work with many details with accuracy. * Data entry or computer experience is required. Desired Qualifications* * Previous experience as an inpatient clerk in a medical setting desired. * Considerable knowledge of medical terminology. * Knowledge of Hospital policies and procedures. Work Schedule Work Schedule 3:30pm - 12:00am. including holidays and every other weekend. Full-time - 40 hours - Float position - University/Mott/CVC/Pavilion MUST BE ABLE TO COMPLETE A FOUR-WEEK FULL-TIME TRAINING PROGRAM. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Wayne State University is searching for an experienced Clerical Temporaryat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): This part-time position provides support to the HIGH Program team with tasks related to fundraising and program support. + Position is 20 hours per week - may vary at times + Hours within a traditional workday, 9:00 am-5:00 pm + Evening and weekend hours may be required, on occasion Essential Functions This position provides administrative support to HIGH Program and Founding Director, including ordering and maintaining office and marketing supplies, filing, answering phones, preparation of reports, budget tracking, calendar management, and scheduling. Recruit and manage a team of 5 - 10 interns, volunteers, and work study students. Work with HR department to recruit and onboard new team members. Train, supervise, and track work assignments. Represent the HIGH Program at university events. Gather HIGH Program marketing materials, provide customer support to all inquiries about the HIGH Program for both potential donors and award recipients. Process student applications for assistance in a manner compliant with FERPA. Track student applications to completion, maintain a database of student applications. Adhere to confidentiality and data usage policy for the division. Perform related duties as assigned. Unique duties: Qualifications: Excellent customer service skills and professional etiquette, a must. Experience with Microsoft Office Suite (Word, Excel, PowerPoint and Teams) and use of complex administrative systems. Self-motivated, problem solver, detail oriented individual with the ability to multi-task. Must be dependable and reliable. Business casual/office attire required. Preferred qualifications: School/College/Division: H9212 - Office of Academic Student Affairs Primary department: H2002 Employment type: + Temporary Employee + Job type: Fractional Time + Job category: Staff/Administrative Funding/salary information: + Compensation type: Hourly Wage + Hourly rate: 15.00 + Salary minimum: + Salary hire maximum: Working conditions: Up to 20+ hours/week, Monday - Friday, 9:00 am - 5:00 pm Job openings: + Number of openings: 2 + Reposted position: No + Reposted reason: None (New Requisition) + Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required. Equal employment opportunity statement: Wayne State University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, religion, age, sexual orientation, familial status, marital status, height, weight, disability, veteran status, or any other characteristic protected by applicable law. The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer. The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.

Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information is available for patient visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Basic Function and Responsibilities Fully functioning staff member. Could be promoted to this level after proven ability to fully function as a Patient Services Assistant. May also perform some telephone triage and administrative support. * Accurately and efficiently schedule patient appointments utilizing Cadence. Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, copays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. RELATED DUTIES * Perform other duties as assigned. Required Qualifications* Required Qualifications * High School Diploma or GED. PHYSICAL REQUIREMENTS * This position requires sitting, some standing and walking lifting of less than 51bs. Desired Qualifications* * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The Emergency Department is committed to the provision of high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals to join our clerical team and share our goal of creating the ideal experience for our patients, families and staff. The Emergency Department Patient Services Associate (EDPSA) is an essential member of the Emergency Department team, delivering clinical and operational support to achieve the highest levels of patient, staff, and faculty satisfaction for Michigan Medicine Emergency Department (ED) including Adult Emergency Services and the Emergency Critical Care Center. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * First point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience. * Create new visit record in MiChart for each patient upon arrival to ED, performing detailed search to ensure error free process. * Coordinate and expedite patient transfer to inpatient unit by utilization of MiChart and paging in collaboration with ABCC, nursing (inpatient/ED), and transport services. * Facilitate process for patient transfer from outside hospitals to the ED, manage calls from referring physicians, create visit and transfer note, connect the referring physician to the Unified Transfer Center (UTC). * Facilitate process for patient transfer from ED to OSH, receive bed assignment, facilitate nursing handoff, arrange for ambulance transport, ensure necessary consent forms are signed and provided to ambulance team transporting the patient to OSH. * Initiate and track critical team activations per protocol. * Provide complex call center function by screening, routing, and/or responding to all inbound ED calls. * Execute the retrieval and electronic input of all necessary patient records from external facilities ensuring continuity of care for ED patients. * Monitor nurse call system responding to patient requests for assistance and activating patient care team as needed. * Ensure effective team communication, internal and external by communication device distribution, attending pager assignments and nursing SANS assignments. * Receive notification of critical lab results from pathology, identify relevant patient in MiChart and notify the responsible nurse. * As Unit Host, collaborate with Guest Services Specialist and clinical team to manage visitor flow. * Ensure effective flow of information to patients and families/visitors by promptly addressing or relaying questions or concerns to appropriate members of the care team. * Serve as resource to nursing regarding Patient Food & Nutrition Services. Order all patient and guest meal trays, ensuring accurate, timely delivery. * Image pertinent medical documents into MiChart * Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team. Required Qualifications* * Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * Associate degree in business or Health Care Admin or related field. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Experience working with electronic health records. * Basic computer and data entry skills. * Excellent organizational skills and the ability to multitask and appropriately prioritize responsibilities in a fast paced, stressful environment. * Demonstrated excellence in customer service skills. * Excellent attendance and punctuality. * Ability to manage stress effectively. * Versatile team player capable of handling a variety of complex assignments. * Ability to take directions and communicate with colleagues, patients, and visitors courteously and respectfully at all times. * Skillfully change direction when faced with new information. * Maintain confidentiality in all matters. * Two years' experience in a customer service-oriented position. Work Schedule This is a 36 hour per week Nights position. The Emergency Department is a 24/7 unit including weekends and holidays. Employment requires set every other weekend rotation and a three-holiday commitment annually. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The Pediatric Specialty Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children's Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Associate. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Provide clinic operational support to the Pediatric Specialties in a pediatric ambulatory care clinic setting. Participate in a rotation of all jobs including check-in, check-out, cash collection and cash reconciliation. The position includes additional responsibility of: * Accurately and efficiently schedule patient appointments utilizing Cadence. * Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. * Prior authorization for genetic and molecular testing. Required Qualifications* * High School diploma or GED * 0-2 years' experience within a large, complex healthcare system. * Experience and proficiency in utilizing computer including standard business computing programs and EMR. * Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis. * Strong interpersonal and communication skills are necessary. * Demonstrated active listening, written, verbal and information technology skills. * Ability to manage stress effectively. * Ability to work collaboratively and seamlessly as an integral member of the team. * Track record of observing and executing patient confidentiality protocol. * Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols. Desired Qualifications* * Experience with pediatric population. * Experience with obtaining prior authorizations for testing. * Solid understanding of computer systems, and Microsoft Office applications. * Proficiency in Medical Terminology. * Previous experience with MiChart Cadence/Epic system. * Seek constructive approached to resolving workplace issues. * Responds positively to change, showing willingness to learn new ways to accomplish work. * Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others. * Knowledge of University policies and procedures. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Taubman Medical Specialties (ACU) brings together six specialty clinics devoted to providing the best in patient care. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Intermediate. This individual will share in the goal of creating the ideal experience for our patients and families and employees. The ability to work as part of a team is essential to the success of a person in this position. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Coordinate and facilitate patient care needs between physicians, nurse providers, clinic personnel, and patients regarding matters relevant to medical care. This role requires maintaining excellent rapport with patients, faculty, and staff?in person, messaging and via telephone?while functioning effectively within a team-based clinical environment. * Provide advanced clerical and administrative support to clinical staff, including management of MiChart in-basket, fax server workflows, and other delegated tasks. * Prepare and process patient forms and documentation, including but not limited to FMLA, disability, DME, and return-to-work paperwork. * Facilitate scheduling of specialty services and coordinate appointments as needed to support continuity of care. * Ensure patient lab monitoring is completed in accordance with established protocols, including outreach for missed or overdue laboratory testing, and other delegated follow-up activities. * Coordinate and process referrals and prior authorizations for medications, procedures, and durable medical equipment (DME). * Manage medical record requests for assigned providers, including requesting, importing, and organizing records and imaging from external facilities. * Manage patient communications through MiChart, including non-encounter messages, call encounters, reminders, and follow-up requests. * Collaborate with leadership and colleagues to develop, implement, and maintain standard work processes to improve efficiency and care coordination. * Prepare and distribute patient education materials and perform general office and clinic support functions as needed. * Mentor, orient, and support new staff, including assisting with on-the-job training. * Perform other related duties as assigned. Required Qualifications* Graduation from high school or an equivalent combination of education and experience. Minimum of 3 years of experience working in customer service. Prior experience performing complex duties. Demonstrated record of excellent attendance. Exceptional interpersonal skills and ability to work well within a team setting. Demonstrated ability to work independently. Strong and effective communication skills. Strong organizational and prioritization skills with ability to handle multiple responsibilities in a fast-paced environment. Desired Qualifications* Associate degree or equivalent education. Knowledge of basic medical terminology. Excellent phone management and customer service skills. Willingness and openness to new ideas and processes that improve patient care. Self-direction, motivation, and the ability to multitask with minimal supervision Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team. Demonstrated proficiency with computer skills, Microsoft Office software, Outlook and other applicable platforms. Demonstrated active listening, verbal, written, and information technology skills. Experience working within a large, complex health care setting. Knowledge of University policies and procedures. Work Schedule Full-time, 40 hours per week (Monday- Friday). Hybrid work schedule; 8a-4:30p Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary To provide prompt and courteous support to patients, outside hospitals, doctors, technologists and any other customer that may need assistance. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Answer phone calls and emails and provide in-person support to patients and customers throughout the day. * Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested for both Mott and UH. * Upload external imaging studies into Sectra accurately and efficiently * Communicate with ER physicians regarding outside imaging requests. * Utilize paging system to contact appropriate staff as required. * Monitor OnBase for incoming release of information forms. * Monitor Patient Portal requests for imaging. * Create and mail CDs for patients, doctors, or external hospitals when requested. * Send imaging electronically to external hospitals/facilities when requested. * Communicate with PACS Team and User Support as needed to resolve issues and support operations. * Send imaging to St. Joseph/Trinity Health when notified in MiChart. * Monitor the tube station for any CD?s that may need to be uploaded. * Assist in the training of new employees. * Maintain cleanliness in the customer service area and light cleaning/stocking when necessary. * Assist with Tumor Board preparation when needed. * Monitor Teams Groups for requested imaging uploads. * Assist with inputting data for Dexa Scans when needed. * Prepare Litigation requests when notified. * Assign MRI cases early in the morning before MRI Reading Room Coordinator arrives. * Assign CT Neuro cases early in the morning before CT Neuro Reading Room Coordinator arrives. * Pick up and sort paperwork and send it to HIM for scanning into patient charts. * Assist in Reading Rooms when needed. * Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow. Required Qualifications* * Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources. * Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment. * Demonstrate strong organizational skills with the ability to prioritize work effectively. * Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback. * Demonstrate strong written communication skills, including correct spelling and proper grammar. * Demonstrate strong interpersonal and verbal communication skills, including active listening. * Demonstrate reliability, including maintaining excellent attendance. * High School diploma or equivalent * Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction. * Basic knowledge of medical terminology. * Availability to work holidays are required Desired Qualifications* * Knowledge of MiChart is preferred. * Knowledge of Medicom is preferred. * Knowledge of Sectra is preferred. * Knowledge of Microsoft Teams is preferred. * Previous experience in healthcare or radiology environment. * Knowledge of health system policies and procedures. * Basic understanding of radiology workflows, terminology, and imaging systems. Work Schedule Monday-Friday 10:00am-6:00pm and every other weekend 4:00pm-12:00am (32 hours each week, Days off will vary) Work Locations University Hospital/Mott Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments utilizing Cadence. * Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* * Graduation from high school or equivalent combination of education and experience. Desired Qualifications* * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The Congenital Heart Center at the University of Michigan C.S. Mott Children's Hospital is currently seeking a full time Patient Services Associate to support the Pediatric Cardiology Outpatient Clinic as a float which will provide administrative and clinical support to various clerical and medical staff to ensure an efficient and expedient experience for the patient and their family. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch. Provide exemplary customer service to patients, faculty and staff. * Check-In/Check-out coverage. * EKG/MRI/Echo scheduling coverage. * Coordinated Care & Cath/EP scheduling coverage * Schedule and facilitate appointments/cases for procedural patients. * Medical Assistant coverage. * Answer and direct incoming phone calls to appropriate area. * Maintain office supply stock for clerical areas. * Scanning, faxing, filing. * Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods. * Other duties as assigned by the Clinic Supervisor and Clinic Administrative Manager Intermediate. Required Qualifications* * High School Diploma or GED. * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. * Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff. * Strong attention to detail, multitasking, accountability and follow through abilities. * Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment. * Professional and positive image and attitude when interacting patients, faculty, and staff. * Responds positively to change, showing willingness to learn new ways to work. * Flexible and able to switch between tasks efficiently and accurately. Desired Qualifications* * 1-2 years experience in a medical setting. * Proficient in MiChart. Work Schedule Monday-Friday Hours 8AM-5PM Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments utilizing Cadence. * Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* * High School Diploma or GED. Desired Qualifications* * 2 -3 years of experience. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal, and information technology skills Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments utilizing Cadence. * Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* * High School Diploma or GED. * 2 -3 years of experience. * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills Desired Qualifications* * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills Patient Services Intermediate will provide support to patients, families, physicians, and other members of the multidisciplinary team. The Division of Reproductive Endocrinology and Infertility (REI) within the Department of Obstetrics and Gynecology at the University of Michigan Health System provides the highest level of patient care in areas related to human reproduction including female and male infertility, assisted reproductive technologies, reproductive surgery, endometriosis, uterine fibroids, polycystic ovary syndrome, developmental problems, and issues related to reproductive hormones. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Financial Counselor Support 20% * Take incoming calls that are related to billing questions for services received at CRM. * Verify discount were applied to charges if non-covered benefits. * Verify billing diagnosis code, send for review if appropriate. * Provide codes and/or costs of services. * Review Daily Schedule (DAR) for any patients who need to sign waivers (agreement to pay or ABN for Medicare), pre-pay or need to discuss financial concerns. * Run Charge Reconciliation Report for the department to review past days? charges for correct billing codes and diagnosis codes. * Obtain referrals and authorizations for office visits and procedure as appropriate. * Call Insurance company to verify benefits and authorization requirements. * Help with any charge entry and/or questions regarding charge entry (ART labs charges, HOV?s). * Prepare spreadsheets for our Livestrong Program (Sharing Hope) Patients who can receive fertility preservation at a package price. Track the charges and once treatment is complete. send spreadsheet over to KMS to have the service charges reduced to the package price. * Serve as an Expert in area of UM employee benefits for IVF * Monitor work queues for edits, authorizations, or referral needs. * Monitor patient accounts for outstanding balances and reinforce clinic financial policy. * IN basket management. Clerical 80% * Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic. * Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person and performing check in and check out. * Schedule various complex procedures and instruct patients in proper test preparation. * Complete financial documents and collect payments from patients using established guidelines. * Triage patient phone calls based on clinic policies. * Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement. * Provide general clinic clerical duties as assigned to include communicating via the electronic medical record. Required Qualifications* * High School Diploma or GED * 3 - 4 years of experience * The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. * Strong interpersonal and organization skills. * Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills. * Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks. * Position requires individual to be flexible and exhibit professionalism in all interactions and communications. * Strong and effective communication skills. * Demonstrates active listening, written, verbal and information technology skills. * Working knowledge of basic medical terminology. * Position requires exceptional interpersonal skills. * Financial counseling experience for healthcare patients. * Familiarity with obtaining medical records or professional medical billing. * Prior experience performing complex scheduling. Desired Qualifications* More than 3 years' experience in a medical office setting. Knowledge of medical insurances as they pertain to a specialty department. Previous prior authorization experience. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart. Familiar with MiChart work queues. Comfortable using CISCO Finesse phone system. Work Schedule This is a 40 hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays.This is a 40 hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays. Work Locations The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

What You'll Do Learning & Engagement * Support class administration needs, including class calendar, registrations, invitations, communications, tracking attendance, and creating/distributing evaluations * Support class logistical needs, including supplies, handouts, room reservations, coordination with presenters, and in-class support (whether in person or on Zoom) * Maintain integrity of Learning Management System by add/delete members, editing classes, adding classes/courses, and problem-solving as needed * Provide administrative support for employee engagement survey needs, including inputting data, creating and reviewing reports * Assist in creating/formatting documents as needed, and maintaining organization of electronic files * Assist with expense reporting * Support the process for maintaining the accuracy and usability of the People & Culture website * Support calendaring and other administrative needs for the Senior Director of Learning & Engagement * Other projects/tasks as assigned People & Culture * Work with People & Culture leadership to develop and submit content for monthly In The Know newsletter * Other duties/projects as assigned Who We Are Our People & Culture team leads best-in-class strategic partnerships with our development colleagues through our core functional areas of talent acquisition, talent relations, and learning & engagement. We foster a diverse, equitable, and inclusive environment that empowers individuals and teams to be their best selves while doing their best work. Required Qualifications* * 2-3 years of administrative experience * Strong knowledge of Google Suite (calendar, g-mail, docs, sheets, drive) * Working knowledge of Word, Excel, and Powerpoint * Attention to detail and accuracy * Effective time management, problem-solving, and analytical skills * Experience building and maintaining functional personal and office filing systems * Strong written and verbal communication skills NOTE: This position is required to work at least 3 days per week on-site. This includes occasional in-person support of classes on campus or at other off-site venues. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Office of Academic Success and the Writing Center seek a data analyst and technical communication consultant. Data Analysis: * Extract and organize consultation and usage data from WCONLINE * Clean and structure the data for analysis (tracking trends over time, service usage patterns, appointment volume, repeat visits, etc.) * Build and maintain Tableau dashboards for supervisors to monitor KPIs and operational performance (consultant utilization, peak hours, appointment outcomes, demand by course/department, etc.) * Produce summaries that support staffing decisions and program improvements Data science/CIS(CECS) oriented academic support * Data science related communication support * Assist students with Python or R programming for data analysis * Guide students in building small machine learning or AI models * Support students in developing and documenting data-driven applications and communicating technical results clearly in reports or presentations Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information's is available for patients visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* * Accurately and efficiently schedule patient appointments * Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. * Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. * Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. * Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines. * Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards. * Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. Required Qualifications* Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * Exceptional interpersonal skills and ability to work well within a team setting. * Communicates effectively. * Demonstrates active listening, written, verbal and information technology skills. * Knowledge of basic medical terminology. * Experience working within a large, complex health care setting. * Familiarity with UMHS electronic medical record systems. * Knowledge of University policies and procedures. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Detail Job Opening ID 271138 Working Title Patient Services Associate Job Title Patient Services Associate Work Location Ypsilanti Ypsilanti, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM YpsilantiHealthCtr-Primary Posting Begin/End Date 12/18/2025 - 1/17/2026 Salary $43,056.00 - $62,462.40 Career Interest Service Employees Intl Union (SEIU) Apply Now

How to Apply Please include a cover letter as the first page of your resume when applying for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position. Job Summary The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to focus on patient care. Staff on our team cover each of the clerical desks in the Pavilion, UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, Pre-Op, and PACU clerical roles are largely `behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* In each of the clerical roles our team is expected to: * Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients day of surgery * Exhibit courtesy, exemplary customer service, and professionalism always when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc. * Act as patient and family advocate- contacting clinicians and others as appropriate to improve the experience * Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests * Escort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate * Use software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner * Provide clerical support when needed; participate in other duties or projects as assigned * Identify process improvement opportunities, implement and/or work with teams to implement larger initiatives * Communicate, troubleshoot, and escalate concerns and issues * Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently sharing information and resources with others * Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists * Work as a team member to ensure consistency and efficiency * Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone * Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work Required Qualifications* * Graduation from high school or an equivalent combination of education and experience. Desired Qualifications* * 1 year of customer service experience * Bachelors degree. * Excellent organizational, analytical and communication skills * Good investigative skills and strong attention to detail * Demonstrate effective problem-solving skills * Self-directed and motivated * Prioritizes work and manages time * Demonstrated ability to communicate and collaborate effectively with members of the healthcare team * Work well with minimal supervision and possesses strong attention to detail * Excellent attendance record * Knowledge of Perioperative and surgical environments * Working knowledge of MiChart (EPIC) and Microsoft Teams * Familiar with UMHS Policies and procedures * Basic medical terminology * Previous work/volunteer experience in a medical environment * Customer Service-Focused, multi-tasker, friendly, patient, compassionate, empathetic, dependable and responsible Work Schedule This position is a Rotator which covers two 8 and two 12-hour shifts covering the Pavilion/UH/CVC Surgery Reception, Preop, and PACU. Based on interest and need, other desks may be included. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Detail Job Opening ID 272784 Working Title Patient Services Associate Job Title Patient Services Associate Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM Post Anes Care Unit - PAV Posting Begin/End Date 1/12/2026 - 1/19/2026 Salary $43,056.00 - $62,462.40 Career Interest Healthcare Admin & Support Service Employees Intl Union (SEIU) Surgical Services Apply Now

This is a full time PS Associate/PS Assistant position located at the Burlington Office Center. We are looking for a dynamic action oriented problem solver, with great customer service and a desire to be part of an excellent team. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? ? Excellent medical, dental and vision coverage effective on your very first day ? 2:1 Match on retirement savings Responsibilities* ? Patient scheduling ? Checking in and out patients ? Collecting Copayments ? Reconciling cash drawer at end of shift ? Checking Voice Mails ? Answering phones ? Informing therapist of patient arrival, cancellations, etc. ? Providing appropriate documentation in the medical record ? Provide on the job training and orientation of new staff ? Provide input on staff performance to site supervisor, clerical senior supervisor, or ACU manager as requested/ appropriate ? Attend monthly clerical lead meetings ? Review Tip Sheets as they relate to clerical and patient scheduling functionality ? Review and implement OTPTTR Division Front Desk policies, procedure, and processes ? Attend monthly staff meetings as requested by site supervisor ? Work with call center staff and site supervisor and or ACU manager to maintain 90% fill rates of therapist schedules as well as scheduling urgent patients as requested by physician or site supervisor ? Assign HARs ? Ensuring NPs have current orders from physicians to prevent delay or canceled new patient appointments ? Managing fax server ? Ensuring referral authorization shells are in place Required Qualifications* * High school diploma or equivalent combination of education and experience Desired Qualifications* * Ability to efficiently navigate electronic medical records and online scheduling systems * Clerical experience in an outpatient setting * Knowledge of medical terminology * Ability to accurately handle multiple tasks while performing exceptional customer service * Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy * Ability to identify high priority concerns and prioritize accordingly to provide a timely resolution * Strong attention to detail and collaborative problem solving skills * Ability and willingness to learn quickly and put to use new skills * Reliable and timely attendance * Ability to work well in a team setting * Demonstrated active listening, written, verbal and information technology skills * Ability to work at a patient services desk independently Knowledgeable of MiChart Cadence and Outlook * Knowledge of basic medical terminology * Experience working within a large, complex healthcare setting * Knowledge of university policies & procedures Work Schedule Full time 40 hours, Monday through Friday, 8 hours a day, scheduled hours to be determined. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes