Patient Service Coordinator jobs at University of Mississippi Medical Center - 234 jobs

The Department Otolaryngology is seeking a Patient Service Coordinator/Medical Assi who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department. Specific Duties & Responsibilities Patient Service Coordinator Responsibilities Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time. Provides cross coverage for the full-time MA and PSC (registration). Perform patient check-in/check-out when needed. Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations. Assist in the management of the clinic's scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient records accurately. Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtain and /or verifies patient's demographic data by phone or in person. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Proficient in verifying insurance benefits, processing authorizations, and addressing any related inquiries regarding insurance payer requirements. Registers patients for clinical appointments using Electronic Medical Records (EMR) system. Assists patients or family members with completion of medical insurance forms. Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation. Answers phone and provide routine information to callers. Collects time of service payments, issues receipts, and prepares cash settlement records. Enters patient charges into computer system. Discusses patient charges, if appropriate, with patients and/or patients' families. Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Other duties assigned. Medical Assistant Responsibilities Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Assists patients to exam room and prepare patients for examination and/or diagnostic procedures. Prepares examination or treatment areas before, during and after patient use. May assist with medical records preparation. Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks. Operates clinical equipment as directed by a physician. May perform phlebotomy functions (only, when necessary, based on scheduled procedures). Follow detailed protocols for cleaning, disinfecting, and sterilizing endoscopic equipment after each patient use, including inspection and preparation for reprocessing to ensure compliance with infection control standards. Operate specialized reprocessing machines to thoroughly clean, disinfect, and prepare endoscopes for patient procedures, while maintaining accurate documentation of each step in the reprocessing process. Safely operate autoclaves and sterilization equipment to clean, sterilize, and package surgical instruments, tools, and medical devices, ensuring compliance with safety standards and procedures. Maintain accurate records of sterilization cycles and instrument inspections, while monitoring and troubleshooting sterilization equipment to ensure consistent and effective sterilization processes. Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served. Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR. Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary). Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures. Receive, sort, and transport used clinical instruments and equipment from procedural areas. Perform decontamination procedures using approved detergents. Inspect instruments for cleanliness, functionality, and signs of damage; report any issues per protocol. Assemble and package instrument trays and individual items according to count sheets and clinical use. Operate and monitor sterilization equipment (e.g., steam autoclaves, Medivators) following manufacturer guidelines and facility protocols. May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running clinical errands. Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority. Telemedicine triage as needed. Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel. Other duties as assigned. Additional Knowledge, Abilities and Skills Understanding the use of an electronic medical records (EMR) or electronic health records (HER) system needed but not required. Understanding of medical terminology, anatomy, and physiology. Familiarity with common medical procedures and protocols. Ability to provide compassionate and effective patient care. Skills in conducting patient assessments and recording vital signs. Proficiency in using medical equipment (e.g., blood pressure monitors, EKG machines). Ability to perform basic laboratory tests and prepare specimens for analysis. Knowledge of electronic health record (EHR) systems and patient management software. Skills in scheduling appointments, managing patient files, and processing insurance claims. (Helpful but not required. Will train.) Understanding of HIPAA regulations and patient confidentiality requirements. Familiarity with safety and infection control standards. Ability to communicate clearly and effectively with patients, families, and healthcare professionals. Skills in providing patient education on treatment plans and medication use. Ability to assess situations quickly and make sound decisions. Skills in handling patient concerns and addressing issues promptly. Ability to work collaboratively with a diverse healthcare team. Willingness to support colleagues and contribute to a positive work environment. Skills in prioritizing tasks and managing time effectively in a fast-paced environment. Ability to multitask while maintaining attention to detail. Willingness to learn new procedures and adapt to changing clinical practices. Ability to handle various patient needs and situations with flexibility. Minimum Qualifications High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire. One year of work experience in customer service. Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Experience using EPIC preferred. Classified Title: Patient Service Coordinator/Medical Assi Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22.50/hour Salary targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00pm FLSA Status:Non-Exempt Location: JH at Bethesda Department name: SOM Oto Clinic Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. Specific Duties & Responsibilities Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician's response is required. Registers patients for clinical appointments using the electronic medical record system (Epic). Conducts screening for all patients and visitors. Answers phones and provides routine information to callers. Responds to medical records requests. Scans medical records documents into the electronic medical records system. Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patient to the appropriate office if financial counseling is necessary. Assists with basic insurance and third-party queries and explains payment policies. Assists with back office duties as needed to ensure consistent patient flow. Reschedules patients when the provider's clinic schedule changes. Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. Schedules patients for laboratory tests, medical examinations, and procedures. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information. Coordinates visits either within the office or between other offices and/or departments. Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. May obtain pre-certifications as required by patients' health care insurers or managed care providers. Fills vacancies due to cancellations. Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. Other duties as assigned. Minimum Qualifications High School Diploma or graduation equivalent. One year of work experience in customer service required. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22-25/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon- Fri 8:30 am - 5:00 (with flexibility) FLSA Status:Non-Exempt Location: JH at Bethesda Department name: SOM Oph Satellites Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit coronavirus/covid-19-vaccine/and all other JHU applicants should visit health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Patient Service Coordinator (PSC) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Specific Duties & Responsibilities Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and /or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Assist patients or family members with completion of medical insurance forms. Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Review patient charges and extract chargeable items. Collect time of service payments, issue receipts, and prepare cash settlement records. Assign diagnostic and procedures codes to charge vouchers for computer input. Enter patient charges into computer system. Discuss patient charges, if appropriate, with patients and/or patients' families. Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. Assist with basic insurance and third-party queries and explain payment policies. Other duties as assigned. Minimum Qualifications High school diploma or graduation equivalent One year of work experience in customer service. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two years related work experience Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($43,875 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8:00 AM - 5:00 PM FLSA Status:Non-Exempt Location: JH at Columbia Center Department name: SOM DOM Cardiology Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Columbia. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. Specific Duties & Responsibilities Screens patient calls and medical issues. Answers patient questions where appropriate and determines if a physician's response is required Registers patients for clinical appointments using the electronic medical record system (epic). Conducts COVID screening for all patients and visitors Answers phones and provides routine information to callers. Scans medical record documents into the electronic medical records system. Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patient to the appropriate office if financial counseling is necessary. Assists with basic insurance and third-party queries and explains payment policies. Assists with back-office duties as needed to ensure consistent patient flow. Reschedules patients when provider's clinic schedule changes. Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. Schedules patients for laboratory tests, medical examinations, and procedures. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information. Coordinates visits either within the office or between other offices and/or departments. Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. May obtain pre-certifications as required by patients' health care insurers or managed care providers. Fills vacancies due to cancellations. Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. Other duties as assigned. Minimum Qualifications High School Diploma or graduation equivalent. One year of work experience in customer service required. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two years of related ophthalmology/JHH system experience. Two years of college. Medical terminology and knowledge of medical insurance coverage. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($20.12-$25.21 Targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status:Non-Exempt Location: School of Medicine Campus Department name: Columbia Practice Oph Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Patient Service Coordinator (front desk) who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed. Specific Duties and Responsibilities Provide friendly, courteous and confidential assistance to patients and their family members/representatives. Follow HIPPA guidelines at all times. Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately. Handling in-basket messages sent to the Front Desk Pool and in a timely fashion. Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic. Schedule pre-op appointments and make sure the orders from referring providers have been received. Fill vacant appointment slots due to cancellations. Verify Medical Assistance eligibility via the Electronic Verification System (EVS). Verify all other insurances using RTE in EPIC. Check eligibility for grant patients prior to arriving patient for visit. Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections. Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits. Call insurance company if information on insurance card is incorrect. Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing. Use bump list to call patients who need to be rescheduled. Use the AWARE Report to improve bypassed warnings. Report deceased patients to supervisor or MOC. Assist with special projects. Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone. Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic. Call transportation services for patients. Inform Administrative Coordinator when the parking voucher supply is running low. Process outside agency forms completed by providers. At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed. Scan paperwork into EPIC daily and save to appropriate area. Ensure windows and cabinets are locked at end of shift. Send morning email to staff and supervisors with assigned duties for the day. Other duties as assigned. Essential Job Functions The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system. The PSC may also be required to assist with answering the phones. The PSC should have the ability to use a computer, copy machine; and to prioritize duties. Minimum Qualifications High School Diploma or graduation equivalent One year work experience in customer service required. Two years related work experience preferred. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Customer Service in a Medical Setting Using Epic EHR Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($42,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F; 8:30-5:00 FLSA Status:Non-Exempt Location: Johns Hopkins Bayview Department name: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit coronavirus/covid-19-vaccine/and all other JHU applicants should visit health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Sr. Medical Office Coordinator who will coordinate daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. This position provides direct support to clinical staff on operational and administrative tasks including those related but not limited to templating, authorizations, scheduling, registration, ordering, electronic medical record usage and special projects, serves in lead capacity to orient, train and direct new patient service coordinators (PSC) and medial office coordinators. Works with clinic manager to manage PSC's weekly schedules to ensure adequate coverage/support and serves as a resource in a team focused environment. They will address patient questions and concerns. Resolve issues promptly and accurately, use electronic medical record system to document all interactions with patients. Work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication, and supplies. Acts independently with professionalism and efficiency. Specific Duties & Responsibilities Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office coordinators. Oversees day to day activities of PSCs and other medical office coordinators. Assist with patient scheduling and registration, check-in/check-out, and coordination of cancellations and rescheduling of clinics. Acts as subject matter expert for practice regarding insurance information, both government and commercial. Routinely addresses complex situations based on past experiences, knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations. Educates patients authoritatively about their coverage and payment responsibilities. Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, medication, and supplies. Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.). Collects payment/s from patients as needed. Follow protocol for time-of-service collections. Documents insurance information in the patients' electronic medical record system accurately. Reviews schedules in advance to verify insurance requirement and scheduled procedures and services requiring pre-authorization have been obtained. Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications. Acts as point person for questions from interdisciplinary divisions such as the Access Call Center. Resolve patient questions promptly. Involves other staff/faculty or divisions as needed (e.g. billing). Acts on medical records requests. Ensure all relevant outside medical records are received and scanned in advance of the appointment. Ensures physicians receive medical records in advance of visit/procedure. Monitors in-basket messages in a timely manner. Resolve message if possible. Routes and/or reminds front desk and clinical staff as needed. Participates in tasks needed to ensure compliance with regulatory requirements. Monitors flow of office for improvement opportunities. Performs other duties as needed. Minimum Qualifications High School Diploma or graduation equivalent Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($62,296 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 8:30am-5:00pm FLSA Status:Non-Exempt Location: JH Wilmer Eye at Columbia Department name: Columbia Practice Oph Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Maintenance Services Coordinator who will be the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. Urgent or emergency requests are dispatched by two-way radio and all requests, including routine maintenance and support requests, are recorded in a computerized maintenance management system (CMMS) for electronic distribution. The Maintenance Services Coordinator will also use the CMMS to maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position is also tasked with tracking and adding asset information for equipment, including specifications. In addition, the Maintenance Services Coordinator handles posting quarterly fire alarm testing announcements as well as generating reports for campus gas billing. This position reports to the Information Systems Manager Specific Duties & Responsibilities Receive and record approximately 15,000 of annual maintenance service and event requests via phone, email, and in-person. Prioritize work requests via Windows-based software for distribution to maintenance shops. Use two-way radio to notify shops and coordinate work requests. Generate preventative maintenance requests for 8 maintenance shops. Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes. Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account. Is a contact for Plant Operations involvement in special events, including Orientation, Commencement, Homecoming, and the Spring Fair. Attend meetings with shops and directors of Plant Operations and working as the point of contact for preventative maintenance specifications entry and status changes. Review completed work orders for PMs to make sure the information provided from the technicians and shops are entered into specifications and assets promptly before closing. Generate Campus mailings and announcements, including utility annual shop notices, and requests for information. Maintains up to date contact lists for all buildings. Work with Shop Supervisors to generate key performance indicating reports in the CMMS. Generate work requests for database scheduler, Clockworks. Assign technicians from HVAC and Plumbing Shops to tickets according to their zones. Tracks asset information for preventative maintenance work for shops repairs, renovations and preventative maintenance. Updates Facilities calendar of events for the Homewood Campus for notifying and reminding shops. Generate monthly gas billing spreadsheets for Homewood Campus and report them to finance department. Work with Finance and Carrol Fuel to confirm invoices to the company's website, so that it can be approved for payment. Review weekly error reports for billable work orders and make sure the requestor for the ticket is contacted to retrieve correct information for payment. Special Knowledge and Skills Must be computer literate and able to learn new software quickly Must be able to establish and maintain effective working relationships with supervisors Employees and a diverse group of University customers. Minimum Qualifications This position requires a High School Diploma. The incumbent must have a minimum of 3 years customer service experience. Prior experience in an academic setting and a college is preferred. The Maintenance Services Coordinator is a required-attendance position. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Administrative Coordinator Job Posting Title (Working Title):Maintenance Services Coordinator (Facilities & Real Estate) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday FLSA Status:Non-Exempt Location: JH at Keswick Department name: Customer Service Center Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit coronavirus/covid-19-vaccine/and all other JHU applicants should visit health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator (Sr. MOC) who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center. Specific Duties & Responsibilities Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center. Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary. Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center. Maintain accurate and detailed information on each patient to facilitate a successful patient encounter. Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling. Work with others in a team environment exhibiting professionalism and exemplary customer service skills. Create new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms. Schedule patients for new and returns appointments, medical examinations, procedures and consultations. Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO's. Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling Resolve any scheduling conflicts in proactive and timely manner. Demonstrate awareness of limitations of institutional resources and seek to maximize physician scheduling within this context. Provide high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame. Create processes and systems to ensure high level of service to patients. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.). Provide exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolve and/or elevate any patient problems in a proactive and timely manner. Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolve third party issues. Demonstrate understanding and sensitivity to diversity. Consider cultural and linguistic differences that may impact patient experience and make appropriate accommodations/recommendations to ensure patient expectations are exceeded. Prints and mails directions, maps, fee schedules, doctor's notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information. Work in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits Relay information to patients regarding preparation for laboratory tests and examinations. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Assure all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing. Assist patients, physicians and/or family members with the completion of medical insurance forms. Inform patients of costs of care being provided and guide them to appropriate resources for further information or assistance. Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices. Answer phones and provides routine information to callers. Process incoming faxes and mail in a timely fashion. Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling. Minimum Qualifications High school diploma or graduation equivalent. Three years of progressively responsible medical office experience. Knowledge of medical terminology. Intermediate computer skills. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Experience in the Johns Hopkins system. Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($50,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30a - 5p FLSA Status:Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM DOM Bay Rheumatology Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Medical Office Coordinator, Special Projects for Resident Primary Care Clinics for the Healthful Eating, Activity and Weight Program (HEAWP), primarily located in the General Internal Medicine practice at Green Spring Station. The MOC will support the team of providers within this program and their patients. Will coordinate day-to-day activities to ensure a smoothly functioning office and good patient relations. This includes managing provider schedules and arranging new and follow up appointment requests. This position will coordinate incoming communication and information to the office from patients and third parties, including phone calls, electronic patient messages, and in-person patient needs. Specific Duties and Responsibilities Coordinate a multi-faceted obesity medicine practice. Assist patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues. Triage patient calls, messages, and medical issues. Answer patient medical questions where appropriate and determine if provider response is required. Schedule new and follow up clinic appointments. Resolve any scheduling conflicts. Use electronic records systems to access, enter, and edit patient information. Relay information to patients regarding preparation clinic visits and examinations. Assure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing. Manage patient paperwork and forms, including form completion tracking, mailing and faxing, and scanning to the patient's record. Utilize knowledge of provider(s)' practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services. Demonstrates awareness of limitations of institutional resources and maximize provider scheduling within this context. Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments). Maintain familiarity with various types of medical insurance to explain plans and associated coverage. Assist providers in notification and completion of forms, paperwork, and letters needed for patients or their insurance provider. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Obtain pre-authorizations as required by health care insurers or managed care providers, particularly for medications. Assist patients or family members with completion of medical forms. Collaborate with office and clinic staff to coordinate appointments and resolve urgent issues, including walk-in patient needs. Coordinate scheduling and administration of in-office assessments, such as resting metabolic rate and bioelectrical impedance analysis. Assist with office workflows specific to the Healthful Eating, Activity and Weight Program, including in-person visit assistance as needed. Assist with coordination of telemedicine visits and group classes. Provide programmatic educational materials to patients as instructed by clinic providers. Assist Clinical Program Coordinator with management of meal replacement program and supplies as needed. Operate personal computer to access e-mail, electronic calendars, and other basic office support software. Order supplies for clinical area and perform accounts payable duties for clinical area (e.g. paying invoices with online payment, travel reimbursements, expense reimbursements). Other administrative office duties as assigned. Minimum Qualifications High school diploma or graduation equivalent. Two years of administrative experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Progressively responsible experience in a medical office. Knowledge of medical terminology. Knowledge of insurance coverage. Classified Title: Medical Office Coordinator Job Posting Title (Working Title):Medical Office Coordinator, Special Projects for Resident Primary Care Clinics (Medicine) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp) Employee group: Full Time Schedule: M-F: 8:00am - 4:30pm FLSA Status:Non-Exempt Location: JH at Greenspring Station Department name: SOM DOM General Internal Medicine Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies, and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Provide administration support for medical matters on behalf of physicians, as well as general academic/general administrative support. Provide administrative and academic support for physicians. Works with others in a team environment. Other duties may be assigned. Specific Duties & Responsibilities Reviews and responds to administrative-related In-Basket messages from patients. Escalates messages to physicians as needed. Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination. Acts as the primary point of contact for front desk scheduling, communication, and coverage. Schedules appointments with VIP patients, international patients, and unique scheduling situations such as complex coordination of care across departments. Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician. Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures. Performs patient reminder courtesy calls upon physicians' request. Follows up with "No Show" appointments to reschedule patients. Routinely checks voice mail and returns calls to patients within 24-48 business hours. Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of the date of service and delivered to the attending doctor/s. Pends RX refills and routes to the physician. Works to obtain required prior authorizations from insurers for treatments and medication. Minimum Qualifications High School Diploma or graduation equivalent Two years of administrative experience. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($21.00-$24.00 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status:Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Comprehensive Eye Svc Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a University Museums Coordinator who will report to the Programs & Interpretation Manager and provides overall assistance and security to both historic house museums that are part of the Johns Hopkins University. This position will be cross trained to be able to cover the gift shop at Evergreen Museum & Library (EML), Homewood Museum (HM) as well as covering the security desk at Evergreen Museum & Library. Specific Duties & Responsibilities Gift Shop Coverage (EML and HM) Open and close museum for visitors. Greet and interact with visitors. Process transactions and track ticket sales and gift shop purchases. Assist with program logistics, including parking, setting up/breaking down tables, etc. Notify Curator/Registrar of any problems with house or collections. Perform general office duties. Basic maintenance and troubleshooting. Security Desk Coverage (EML only) Open and close museum. Monitor security cameras during public tours. Make regular rounds of the museum space and outside grounds. Notify Facilities Coordinator of any problems with house or grounds. Assist with large crowds, including following large tours through house. Assist with program logistics, including parking, setting up/breaking down tables, etc. Additional Information The hired individual will not have a regular schedule and may be called to fill in for absent staff with less than a day's notice. It is expected that the individual will be available, as-needed, Fri-Sun and occasional weekdays. Special Knowledge, Skills, and Abilities Strong customer-service skills and a commitment to client satisfaction. The ability to maintain a professional, polished presence and demonstrate courtesy, tact, and diplomacy in all interactions. Excellent written and verbal communication. Minimum Qualifications High School Diploma/GED, with Bachelor's Degree preferred. Demonstrated customer service skills and general computer skills. One year experience preferred. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications One year of Museum and retail experience. Knowledge of POS systems- a plus. Physical Requitements Ability to lift, push and pull up to 35 lbs. Ability to use stairs Classified Title: Museum Aide Job Posting Title (Working Title):University Museums Coordinator (Historic Houses) Role/Level/Range: ATO 37.5/01/OA Starting Salary Range: $15.00 - $19.20 HRLY (Commensurate w/exp.) Employee group: Casual / On Call Schedule: Varies FLSA Status:Non-Exempt Location: Homewood Campus Department name: Historic Houses Personnel area: Libraries Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We are seeking a Sr. Medical Office Coordinator/Patient Service Coordinator (Sr. MOC/PSC) who will coordinate the day-to-day activities of a multi-faceted complex dental and oral surgery practice within the Department of Otolaryngology. The Sr. MOC/PSC will ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. This role will address patient problems; third party issues and patient-related situations based on past experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Candidates should have experience working in a dental office with front desk and back office administrative functions for billing and creating patient estimates. Specific Duties & Responsibilities Dental Medical Administrative Support * Professionally and efficiently handle incoming cost estimate requests from patients and ensure that issues are resolved both promptly and thoroughly. * Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. * Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. * Serve as a resource for other Dental Office staff and other administrative support staff. Train new staff and may serve as a super user for new systems. * Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes: if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patients when appropriate. * Routinely addresses patient related situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, working with international patients, and unique scheduling situations. * Patient Scheduling EPIC, schedule appointments in EPIC. Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-schegistrar as their MOC. * Collect insurance information, and complete registration in EPIC. * Answer more complex questions from patients about estimates and dental billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services. * Support the dentist and or specialists with insurance preauthorization and case estimates by submitting necessary clinical information as instructed by the dentists and/or specialists. * Coordinate follow-up office visits by providing information about treatment. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process. * When dentists and/or specialist clinic are cancelled, call patients to re-schedule clinical and/or testing appointments pertaining to that visit. * If requested by dentist and/or specialist, complete courtesy calls patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc. * All information entered in EPIC will be subject to evaluation, quality controls and performance management standards. * Provide administrative support for clinical matters on behalf of dentists. * Answer in-coming calls from patients and provide information to patients, as appropriate. * Routinely check voice mail and return calls to patients within 24 hours. Coordinate with patient and/or referring physician to obtain outside medical records. * Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. * Refer patient to appropriate resources/clinical areas. * Send out letters and post op information to referring physicians, if needed. * Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed. * Receives from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, WorkCompensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and sent original to the patients for their records. * Review clinic schedules, and make adjustment as appropriate. * Other activity processed in EPIC. * Enter patient phone messages and route to clinicians. * Print and send patient letters as necessary. * In-basket - Check messages daily and respond as directed by department policy. * Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc. * Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures. * Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website. * Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center. * If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager). Academic/General Administrative Support * Provide general administrative support to one or more clinicians. * Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated). * Orders stock and maintain office supplies. Minimum Qualifications * High School Diploma or graduation equivalent. * Three years progressively responsible dental front office experience required. * Medical terminology required. * Intermediate computer and proofreading skills required. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Two years college preferred. * Experience in Johns Hopkins Health System strongly preferred. * Experience with EPIC, WISDOM, Dental Billing Software ORMIS, Microsoft Word, Microsoft Outlook preferred. Classified Title: Sr. Medical Office Coordinator Job Posting Title (Working Title): Sr. Medical Office Coordinator/Patient Service Coordinator (Otolaryngology) Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($26.00/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:30am - 5:00pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oral Sur Dental and Oral Medicine Personnel area: School of Medicine

The Department of Neurosurgery is seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. This role will maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Specific Duties and Responsibilities * Schedule patients for laboratory tests and consultations. * Relay information to patients regarding preparation for laboratory tests and examinations. * Coordinate visits either within the department or between several departments. * Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. * Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. * Obtain and/or verify patient's demographic data by phone or in person. * Confirm appointments by telephone and/or mail. * Fill vacancies due to cancellations. * Obtain pre-certifications as required by patients' health care insurers or managed care providers. * Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. * Answer phones and provide routine information to callers. * If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Collect time of service payments, issues receipts, and prepare cash settlement records. * Discuss patient charges, if appropriate, with patients and/or patients' families. * Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. * Medical Assistant Responsibilities * Perform a variety of duties and responsibilities related to patient care in the ambulatory clinic environment. * Display responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. * Function under the direct supervision and authority of the physician when performing clinical tasks during patient care. * Report to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures. * Demonstrate competency in all skills related to the performance of patient care. * Maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety. * Demonstrate problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. Unit Operations * In close partnership with health care team, assures smooth and efficient patient flow and clinical operation. * Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. * Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. * Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. * Recognizes patient care trends affecting unit supplies and notifies clinic manager. * Operates clinical equipment according to equipment procedures including safety and quality control checks. * Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required. * Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. * Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. * Works with healthcare team to assure smooth and efficient patient flow and clinical operation. * Problem solves obstacles to throughput process and notifies manager and patients of wait time. * Assist with front desk duties, including but not limited to: filing, scanning, purging records, clearing the fax machine and distributing documents appropriately and printing AVS. * Other duties as assigned. Minimum Qualifications * High school diploma or graduation equivalent * One year of work experience in customer service. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Two years of related work experience. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30-5 FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Neuro Sur Neurosurgical Oncology Personnel area: School of Medicine

The Department of Urology is seeking a Patient Service Coordinator (PSC) to provide clinical support and coordinate activities to ensure a smoothly functioning physician office practice and good patient relations. This role will serve as a patient navigator for patients experiencing urologic cancers and interact with patients, patients' families, referring physicians and third-party carriers on patient-related issues. The individual displays responsible behaviors, works well with others in a team environment, communicates effectively to others and functions as a member of the healthcare team. The PSC reports to the Clinical Operations Manager, who is responsible for administrative supervision, staff development, and orientation of clinical support staff to department policies and procedures. The individual must demonstrate competency in all skills related to the performance of patient care. The individual should demonstrate problem-solving skills as they relate to patient care activities. Specific Duties and Responsibilities * Provide clinical support to urology physician practices and assist with patient care in urology clinics. * Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. * Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. * Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. * Reinforce information to patients for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.). * Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures. * Facilitate scheduling of lab tests and other procedures. * Determines appropriate schedule for clinical appointments based on physician schedule. * Coordinate with patient and/or referring physician to obtain outside medical records. * Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. * Ensure that physician gets medical records in advance per protocol as appropriate. * Coordinate with patient and referring provider's office sending of radiology scans and pathology slides to be re-evaluated at Johns Hopkins. * Refer patient to appropriate resources/clinical areas. * Send out letters and post op information to referring physicians, if needed. * Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records. * Enter patient phone messages and route to physician. * Print and send patient letters as necessary. * Document inbound/outbound phone messages to patients as appropriate. * Pend RX refills requested and route to physician. * Pend orders and surgical case requests and route to physician. * Triage electronic medical record messages to the appropriate care team and respond to all messages in a timely manner. * Document all patient communication in the EMR. * Review patient schedules in advance to optimize patient experience and ensure appropriate imaging and consult notes are available prior to appointments. * Identify scheduling issues and assist with appropriate scheduling as needed. * Contact patients and provide appropriate test results and follow up under supervision of the physician. Minimum Qualifications * High School Diploma or graduation equivalent * One year work experience in customer service required. Two years related work experience preferred. * Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Experience in Urology or other comparable surgical or procedural sub-specialty areas. * Experience using EPIC. Classified Title: Patient Service Coordinator Job Posting Title (Working Title): Patient Service Coordinator (Urology) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:30am - 5:00pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Uro Adult Urology Personnel area: School of Medicine

We are seeking a Patient Service Coordinator (PSC) who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed. Specific Duties and Responsibilities * Provide friendly, courteous and confidential assistance to patients and their family members/representatives. * Follow HIPPA guidelines at all times. * Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately. * Handling in-basket messages sent to the Front Desk Pool and in a timely fashion. * Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic. * Schedule pre-op appointments and make sure the orders from referring providers have been received. * Fill vacant appointment slots due to cancellations. * Verify Medical Assistance eligibility via the Electronic Verification System (EVS). * Verify all other insurances using RTE in EPIC. * Check eligibility for grant patients prior to arriving patient for visit. * Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections. * Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits. * Call insurance company if information on insurance card is incorrect. * Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing. * Use bump list to call patients who need to be rescheduled. * Use the AWARE Report to improve bypassed warnings. * Report deceased patients to supervisor or MOC. * Assist with special projects. * Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone. * Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic. * Call transportation services for patients. * Inform Administrative Coordinator when the parking voucher supply is running low. * Process outside agency forms completed by providers. * At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed. * Scan paperwork into EPIC daily and save to appropriate area. * Ensure windows and cabinets are locked at end of shift. * Send morning email to staff and supervisors with assigned duties for the day. * Other duties as assigned. The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system. The PSC may also be required to assist with answering the phones. Minimum Qualifications * High school diploma or graduation equivalent. * One year of work experience in customer service. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Two years of related work experience. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30a - 5p FLSA Status: Non-Exempt Location: Johns Hopkins Bayview Department name: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine

We are seeking a **_Patient Service Coordinator (PSC)_** who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed. **Specific Duties and Responsibilities** + Provide friendly, courteous and confidential assistance to patients and their family members/representatives. + Follow HIPPA guidelines at all times. + Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately. + Handling in-basket messages sent to the Front Desk Pool and in a timely fashion. + Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic. + Schedule pre-op appointments and make sure the orders from referring providers have been received. + Fill vacant appointment slots due to cancellations. + Verify Medical Assistance eligibility via the Electronic Verification System (EVS). + Verify all other insurances using RTE in EPIC. + Check eligibility for grant patients prior to arriving patient for visit. + Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections. + Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits. + Call insurance company if information on insurance card is incorrect. + Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing. + Use bump list to call patients who need to be rescheduled. + Use the AWARE Report to improve bypassed warnings. + Report deceased patients to supervisor or MOC. + Assist with special projects. + Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone. + Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic. + Call transportation services for patients. + Inform Administrative Coordinator when the parking voucher supply is running low. + Process outside agency forms completed by providers. + At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed. + Scan paperwork into EPIC daily and save to appropriate area. + Ensure windows and cabinets are locked at end of shift. + Send morning email to staff and supervisors with assigned duties for the day. + Other duties as assigned. _The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system. The PSC may also be required to assist with answering the phones._ **Minimum Qualifications** + High school diploma or graduation equivalent. + One year of work experience in customer service. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Two years of related work experience. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30a - 5p FLSA Status: Non-Exempt Location: Johns Hopkins Bayview Department name: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a Patient Service Coordinator/ MA for a position within the Division of General Internal Medicine has dual responsibilities as both a Patient Service Coordinator and Medical Assistant to function in the Internal Medicine practice at Green Spring Station. Specific Duties & Responsibilities Certified Medical Assistant Responsibilities: approximately 75% Clinical * Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team. * Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. * Monitors patient status recognizing and reporting abnormal findings or changes in condition. * Organizes patient care activities based on assessment findings. * Confirms and clarifies written orders prior to implementation of delegated tasks. * Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. * Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list). * Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety. * Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. * Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies. * Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information and refers to appropriate healthcare resources. * Perform injections, including but not limited to, flu, Hepatitis A, B, and C * Obtain lab results, and under MD guidance, does routine patient notification of results. Unit Operations * In close partnership with health care team, assures smooth and efficient patient flow and clinical operation. * Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. * Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. * Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. * Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required. * Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. * Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. * Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time. * Assist with front desk duties, including but not limited to: Filing, Scanning, Purging Records, Clearing the fax machine and distributing documents appropriately, Printing EMR notes Patient Service Coordinator position responsibilities - approximately 25% * Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic. * Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. * Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. * Coordinate visits either within the department or between several departments. * Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. * Print and mail directions, maps, fee schedules, and department specific information to patients. * Send medical questionnaire forms to patients to obtain missing information. * Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. * Obtain and/or verify patient's demographic data by phone or in person. * Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. * Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. * Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. * Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. * Assist with basic insurance and third-party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. Minimum Qualifications * High school diploma or graduation equivalent. * Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. * One year of work experience in customer service. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA (DOM General Internal Medicine) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($48,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 7:30a - 4p FLSA Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM DOM General Internal Medicine Personnel area: School of Medicine

We are seeking a **_Patient Service Coordinator/ MA_** for a position within the Division of General Internal Medicine has dual responsibilities as both a Patient Service Coordinator and Medical Assistant to function in the Internal Medicine practice at Green Spring Station. **Specific Duties & Responsibilities** _Certified Medical Assistant Responsibilities: approximately 75%_ _Clinical_ + Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team. + Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. + Monitors patient status recognizing and reporting abnormal findings or changes in condition. + Organizes patient care activities based on assessment findings. + Confirms and clarifies written orders prior to implementation of delegated tasks. + Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. + Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list). + Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety. + Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. + Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies. + Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information and refers to appropriate healthcare resources. + Perform injections, including but not limited to, flu, Hepatitis A, B, and C + Obtain lab results, and under MD guidance, does routine patient notification of results. _Unit Operations_ + _I_ n close partnership with health care team, assures smooth and efficient patient flow and clinical operation. + Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. + Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. + Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. + Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required. + Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. + Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. + Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time. + Assist with front desk duties, including but not limited to: Filing, Scanning, Purging Records, Clearing the fax machine and distributing documents appropriately, Printing EMR notes _Patient Service Coordinator position responsibilities - approximately 25%_ + Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic. + Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. + Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. + Coordinate visits either within the department or between several departments. + Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. + Print and mail directions, maps, fee schedules, and department specific information to patients. + Send medical questionnaire forms to patients to obtain missing information. + Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. + Obtain and/or verify patient's demographic data by phone or in person. + Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. + Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. + Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. + Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. + Assist with basic insurance and third-party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. **Minimum Qualifications** + High school diploma or graduation equivalent. + Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. + One year of work experience in customer service. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA (DOM General Internal Medicine) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($48,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 7:30a - 4p FLSA Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM DOM General Internal Medicine Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application: Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it. You must meet all of the job requirements at the time of submitting the application. You can only apply one time to a job requisition. Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you, Human Resources Important Applications Instructions: Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted. Job Requisition ID:R00046935Job Category:Clerical and Customer ServiceOrganization:Weight ManagementLocation/s:Main Campus JacksonJob Title:Physician Scheduler IIJob Summary:To facilitate provider schedules to maximize customer service, patient access, provider productivity, and business operations. To complete the pre-registration process including using practice management software to capture accurate demographics. To make referrals for financial counseling and/or physician referrals/authorizations/certifications.Education & Experience High School Diploma/GED plus one (1) year of Customer Service or Medical Office experience. Certifications, Licenses or Registration Required: NA Knowledge, Skills & AbilitiesKnowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment. Responsibilities Trains and mentors physician schedulers using basic training modules provided. Maintains current and up-to-date knowledge of patient scheduling software, arg's (appointment request guidelines) for the providers they schedule for, and standard operating procedures for pre-registration and scheduling of patient appointments. Pre-registers all new patients scheduling appointments with 95% accuracy. Obtains demographic data for the referring physician when patient is scheduled, including reason for visit, and documents reason. Verifies patient's insurance either electronically or by phone to ensure that insurance is active and to communicate to the patient what they will pay at time of service. Completes data entry of pre-registration Notes into the scheduling system. Utilizes access resource guidelines/scheduling protocols to determine need for financial counseling The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional working hours significantly beyond regularly scheduled hours, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crawling, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. Time Type:Full time FLSA Designation/Job Exempt:NoPay Class:HourlyFTE %:100Work Shift:DayBenefits Eligibility:Grant Funded:NoJob Posting Date:01/13/2026Job Closing Date (open until filled if no date specified):