Environmental Service Technician jobs at University of Missouri System - 9 jobs

Maintenance/Grounds Position Type Full-Time, Monday through Friday Hours 6:30am - 3:00pm Salary $17.46 per hour Reports To Grounds Manager About Us The Francis Howell School District (FHSD) is committed to maintaining excellent facilities by providing attractive and safe grounds. We strive to create a positive environment for students, staff, and the community by employing skilled and dedicated professionals. Job Summary The Grounds Technician is responsible for providing grounds maintenance services at assigned sites. This role involves ensuring that grounds and athletic fields are attractive and safe, protecting against erosion, and performing a variety of special maintenance tasks. The position also supports the preparation of grounds for assemblies, events, and recreational activities. Key Responsibilities Pesticide Application: Assist in the application of pesticides to control insects and weeds in accordance with established procedures. Meetings and Training: Attend unit meetings, in-service training, and workshops to gather necessary information for job performance. Landscape Maintenance: Clean landscaped areas and related items (e.g., storm drains, fields) to prevent flooding and remove hazards. Maintain playground equipment to ensure safety and compliance with guidelines. Plant and maintain a variety of landscaping materials (e.g., lawns, shrubbery, flowers) to enhance grounds appearance and protect against erosion. Grounds and Equipment Maintenance: Perform maintenance on grounds and job-related equipment (e.g., fix potholes, plow snow, salt lots). Conduct vehicle and equipment inspections to ensure safe operating conditions. Field Preparation: Prepare grounds and athletic fields (e.g., fertilize soil, maintain flower beds, paint field lines) to ensure safe and attractive areas for events and activities. Material and Supply Management: Request materials, supplies, equipment, and support personnel as needed to complete assignments. Safety and Emergency Response: Respond to immediate safety and operational concerns (e.g., facility damage, vandalism) and notify appropriate personnel for resolution. Transportation and Communication: Transport tools, equipment, and supplies to job sites as required. Communicate with diverse groups and stakeholders regarding grounds maintenance activities and needs. Additional Duties: Perform other related tasks as assigned to ensure efficient and effective functioning of the work unit. Minimum Qualifications Education: High school diploma or equivalent. Experience: Job-related experience is required. Skills: Operate grounds maintenance equipment including tractors, weed whips, mowers, and hand/power tools. Perform multiple tasks with adaptability and attention to detail. Knowledge: Methods for preparing and maintaining various plants, shrubs, and lawns. Safety practices and procedures related to grounds maintenance. Abilities: Perform basic calculations and problem-solving. Work effectively with diverse individuals and under various conditions. Schedule activities, manage data, and utilize job-related equipment. Benefits FHSD offers a competitive benefits package for eligible employees, including: Medical and dental plan options Vision coverage Employee Assistance Program (EAP) District-paid basic life insurance District-paid Short Term Disability Paid holidays Vacation Family coverage, long-term disability, and additional life insurance options are available at the employee's expense. We look forward to receiving your application and potentially welcoming you to the FHSD team! Attachment(s): Grounds.pdf

Title Surgical Support Service Tech Liberty Hospital / Career Interest: The Surgical Support Services Technician, under direction of supervisor or other member of the management team is responsible for ensuring that the surgical services team has access to supplies/instrumentation in a timely manner; provide efficient and customer focused service to Perioperative Services team including team members, leadership and medical staff and to patients/visitors; assists in transfers of patients; provides customer-focused service to the department for accurate and efficient surgical services supply support. Responsibilities and Essential Job Functions * Assists with patient transfers and communicates with patient utilizing high service standards/behaviors. * Communicates with the health care team; effective communication regarding room needs, necessary follow-up by intraoperative team. * Facilitates adequate stocking of emergency supply stock and specialty section stock to ensure accessibility for patient care needs. * Maintains high level of supply organization to ensure that inventory is appropriately managed and accessible to the health care team. * Participates in projects and performs other duties as assigned by the Surgical Support Services Supervisor and/or other member of the Perioperative leadership team. * Partners with anesthesia services to ensure practitioners have access to required supplies for patient care delivery. * Performs room and department decontamination as recommended by CDC, AORN, ASA, KUHA and manufacturer's guidelines. * Performs task related to pulling supplies and instruments to adequately and accurately prepare for cases; tasks include quality control mechanisms to ensure successful case pulls. * Provides resources to staff during surgical cases to ensure that the team has the tools and equipment to perform surgical duties with minimal unnecessary interruption. * Reviews and follows processes for acquiring, storing and handling surgical equipment in an organized, efficient manner according to division guidelines. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Required Licensure and Certification * Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 60 Days * Respirator Fit Test - The University of Kansas Health System (TUKHS) upon Hire Time Type: Full time Job Requisition ID: R-50025 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Scheduled Hours 40 The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus' mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus. OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world's largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations. As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university's mission. For additional information, view a quick message from some of our employees: ***************************************** Responsible for floor cleaning and maintenance throughout the campus. Will be required to work with cleaning chemicals and must be able to understand their safety data sheets. Responsible for hard surface, carpet, and wood floors, scheduled by the supervisor in public areas and as requested by customers, utilizing commercial equipment. Job Description Primary Duties & Responsibilities: * Canvas areas of responsibility daily. * Assesses the thoroughness and quality of floors on campus. * Provides floor maintenance services to the campus. * Performs daily cleaning services in customer and public areas and floor care as assigned. * Performs major floor maintenance tasks, including stripping and refinishing, scrubbing and topcoating, and burnishing. * Performs major floor maintenance tasks, including carpet extraction, spotting, carpet bonneting, and large-area vacuuming. * Utilizes vacuum cleaners, brushes, cleaning chemicals, floor finish, and other materials related to hard surface floor and carpet cleaning. * Works with cleaning chemicals and understands their safety data sheets. * Performs all floor tech procedures, from proper setup to proper cleanup of the work site and all equipment used for the hard surface or carpet-cleaning project. Working Conditions: Job Location/Working Conditions * 3rd shift schedule is typically Sunday-Thursday, 10:00 PM - 6:30 AM. * Alternative work schedule as a regular part of the job (weekends). Physical Effort * Exposure to chemicals. * Exposure to moving machinery. * Frequent lifting of 25 lbs or more. * Typically bending, crouching, and stooping. * Typically standing or walking. * Ability to move to on and off-campus locations. Equipment * Heavy equipment (buffers). The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Floor Care (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Chemical Regulations, Cleanup Tools, Computer Documentation, Computer Literacy, Customer Service, Equipment Operations, Floor Care, Instruction Manuals, Learning Techniques, Oral Communications, Planning Activities, Polishing Machines, Professional Cleaning, Professional Integrity, Quality Performance, Reading Instruction, Safety Measures, Safe Work Practices, Self-Starter, Strive for Excellence, Teamwork, Upholstery Cleaning, Work Collaboratively, Working Independently, Written Communication Grade G05-H Salary Range $17.03 - $24.61 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Position TitleSurgical Support Service TechLiberty Hospital / Career Interest:The Surgical Support Services Technician, under direction of supervisor or other member of the management team is responsible for ensuring that the surgical services team has access to supplies/instrumentation in a timely manner; provide efficient and customer focused service to Perioperative Services team including team members, leadership and medical staff and to patients/visitors; assists in transfers of patients; provides customer-focused service to the department for accurate and efficient surgical services supply support.Responsibilities and Essential Job Functions Assists with patient transfers and communicates with patient utilizing high service standards/behaviors. Communicates with the health care team; effective communication regarding room needs, necessary follow-up by intraoperative team. Facilitates adequate stocking of emergency supply stock and specialty section stock to ensure accessibility for patient care needs. Maintains high level of supply organization to ensure that inventory is appropriately managed and accessible to the health care team. Participates in projects and performs other duties as assigned by the Surgical Support Services Supervisor and/or other member of the Perioperative leadership team. Partners with anesthesia services to ensure practitioners have access to required supplies for patient care delivery. Performs room and department decontamination as recommended by CDC, AORN, ASA, KUHA and manufacturer's guidelines. Performs task related to pulling supplies and instruments to adequately and accurately prepare for cases; tasks include quality control mechanisms to ensure successful case pulls. Provides resources to staff during surgical cases to ensure that the team has the tools and equipment to perform surgical duties with minimal unnecessary interruption. Reviews and follows processes for acquiring, storing and handling surgical equipment in an organized, efficient manner according to division guidelines. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience High School Graduate or GED. Required Licensure and Certification Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 60 Days Respirator Fit Test - The University of Kansas Health System (TUKHS) upon Hire Time Type:Full time Job Requisition ID:R-50025Important information for you to know as you apply: The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion . The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

National Aviation Services is looking for dedicated Floor Technicians to perform airport janitorial functions at the STL - St. Louis International Airport. A Floor Care Technician is responsible for the specialized cleaning and maintenance of hard surface floors and carpeted areas, ensuring they are clean, safe, and presentable at all times. This role requires expertise in using various floor care equipment, chemicals, and techniques to maintain flooring in high-traffic environments such as terminals, gates, restrooms, and common areas. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Perform routine and scheduled floor care including: Stripping, waxing, and buffing hard floors; Carpet extraction, shampooing, and spot cleaning; Burnishing and sealing various floor surfaces Operate and maintain equipment such as auto scrubbers, buffers, burnishers, carpet extractors, and wet/dry vacuums Ensure proper use and storage of cleaning chemicals in accordance with OSHA and manufacturer guidelines Monitor and inspect floors for cleanliness, damage, or safety hazards and report issues promptly Follow all airport security, safety, and environmental protocols Maintain janitorial closets and equipment in a clean and orderly condition Communicate with supervisors regarding supply needs and maintenance issues Support general janitorial tasks as needed, including restroom maintenance and trash removal Other duties may be assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed above under “Essential Duties and Responsibilities” are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must secure appropriate airport authority and/or US Customs security badges, if applicable Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to work weekends and holidays as airports never close Work overtime on short notice in emergencies or when operationally necessary Applicable valid driver's license as required by airport authority in order to operate a vehicle or equipment. EDUCATION AND/OR EXPERIENCE: High school education or GED 3 years of related experience or training; or equivalent combination of education and experience. LANGUAGE ABILITY: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATERIALS USED: Uses specialized cleaning solutions and materials; uses equipment such as ladders, mops, brushes, floor machine waxer/buffer, vacuum cleaner and brooms. May drive golf cart or pick van. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and/or hear. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to an indoor environment and outdoor environment, including being exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. National Aviation Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of National Aviation Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. National Aviation Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team ************.

Grounds Technician JobID: 9575 Maintenance/Grounds Additional Information: Show/Hide Position Type Full-Time, Monday through Friday Hours 6:30am - 3:00pm Salary $17.46 per hour Reports To Grounds Manager About Us The Francis Howell School District (FHSD) is committed to maintaining excellent facilities by providing attractive and safe grounds. We strive to create a positive environment for students, staff, and the community by employing skilled and dedicated professionals. Job Summary The Grounds Technician is responsible for providing grounds maintenance services at assigned sites. This role involves ensuring that grounds and athletic fields are attractive and safe, protecting against erosion, and performing a variety of special maintenance tasks. The position also supports the preparation of grounds for assemblies, events, and recreational activities. Key Responsibilities * Pesticide Application: * Assist in the application of pesticides to control insects and weeds in accordance with established procedures. * Meetings and Training: * Attend unit meetings, in-service training, and workshops to gather necessary information for job performance. * Landscape Maintenance: * Clean landscaped areas and related items (e.g., storm drains, fields) to prevent flooding and remove hazards. * Maintain playground equipment to ensure safety and compliance with guidelines. * Plant and maintain a variety of landscaping materials (e.g., lawns, shrubbery, flowers) to enhance grounds appearance and protect against erosion. * Grounds and Equipment Maintenance: * Perform maintenance on grounds and job-related equipment (e.g., fix potholes, plow snow, salt lots). * Conduct vehicle and equipment inspections to ensure safe operating conditions. * Field Preparation: * Prepare grounds and athletic fields (e.g., fertilize soil, maintain flower beds, paint field lines) to ensure safe and attractive areas for events and activities. * Material and Supply Management: * Request materials, supplies, equipment, and support personnel as needed to complete assignments. * Safety and Emergency Response: * Respond to immediate safety and operational concerns (e.g., facility damage, vandalism) and notify appropriate personnel for resolution. * Transportation and Communication: * Transport tools, equipment, and supplies to job sites as required. * Communicate with diverse groups and stakeholders regarding grounds maintenance activities and needs. * Additional Duties: * Perform other related tasks as assigned to ensure efficient and effective functioning of the work unit. Minimum Qualifications * Education: * High school diploma or equivalent. * Experience: * Job-related experience is required. * Skills: * Operate grounds maintenance equipment including tractors, weed whips, mowers, and hand/power tools. * Perform multiple tasks with adaptability and attention to detail. * Knowledge: * Methods for preparing and maintaining various plants, shrubs, and lawns. * Safety practices and procedures related to grounds maintenance. * Abilities: * Perform basic calculations and problem-solving. * Work effectively with diverse individuals and under various conditions. * Schedule activities, manage data, and utilize job-related equipment. Benefits FHSD offers a competitive benefits package for eligible employees, including: * Medical and dental plan options * Vision coverage * Employee Assistance Program (EAP) * District-paid basic life insurance * District-paid Short Term Disability * Paid holidays * Vacation Family coverage, long-term disability, and additional life insurance options are available at the employee's expense. We look forward to receiving your application and potentially welcoming you to the FHSD team!

PURPOSE: The Support Services Technologist provides a wide range of in-depth support activities to ensure the proper configuration, functionality, and on-going maintenance of technology devices. The Support Services Technologist is required to be on-site and work closely with clients, faculty, staff, and students to resolve software and hardware related issues and provide excellent customer service. ESSENTIAL JOB FUNCTIONS: * Research, diagnose, and resolve software and hardware related issues related to the usability and/or function of devices; this includes but is not limited to malfunctions associated with the internal components of devices, network connectivity, peripheral devices, software applications, and security settings. * Assist in the development, maintenance, and distribution of complex software images for various devices, including desktops, laptops, tablets, and mobile devices. * Use problem solving skills to implement temporary and/or permanent solutions for reported or assumed client issues with the goal of restoring client functionality as soon as possible. * Frequently provide accurate and timely updates of documented requests using the ITS service desk ticketing system. * Install, configure, and update software and hardware components for clients as needed or requested. * Provide technical support and guidance to clients in person, over the phone, or using remote software. * Test and evaluate new technologies and devices for compatibility and usability. * Document and maintain records of support activities, procedures, and best practices. ADDITIONAL DUTIES AND RESPONSIBILITIES: * Support Services Technologists may be expected to assist Helpdesk staff to provide coverage and/or additional support when needed and/or required. * Provide additional support to higher-tiered staff when needed and/or required. * Participate in training and professional growth opportunities to enhance technical knowledge and skills. * Perform other duties as assigned by the Client Services Manager or the CIO. QUALIFICATIONS: * High school diploma or GED. * At least one year of previous experience assisting customers, clients, and/or end-users with technology issues. * Basic knowledge of computer hardware, software programs, and network related troubleshooting. * Experience researching, diagnosing, explaining, and resolving technology issues. * Ability to communicate well and work with end users to help solve their IT problems in person, over the phone or using remote software. * Ability to work independently and as part of a team. * Ability to work under pressure and meet deadlines. * Ability to follow instructions and adhere to policies and procedures. Preferred Qualifications: * Bachelor's degree, credit hour equivalent, coursework, training, and/or professional development in or related to computer science, computer information systems, networking, and customer relationship management. * 3-5 years of previous experience assisting customers, clients, and/or end-users with technology issues. * Advanced knowledge of computer hardware, software programs, and network related troubleshooting. * Intermediate knowledge of all University supported operating systems, including Windows, Mac OS, Linux, iOS, and Android. * Mac OS skills to troubleshoot and support within the campus infrastructure. * Certifications, licenses, or professional affiliations in or related to IT support, such as CompTIA A+, ITF+, Core 1 and/or Core 2 certification. Knowledge, Skills, Abilities and Personal Characteristics: * Knowledge of current and emerging technologies and devices. * Knowledge of best practices and standards for IT support and service delivery. * Knowledge of the University's mission, vision, values, and goals. * Skills in problem solving, critical thinking, and decision making. * Skills in oral and written communication, emphasizing the ability to communicate with people at all technical levels. * Skills in customer service, interpersonal relations, and teamwork. * Skills in time management, organization, and prioritization. * Skills in using various software applications and tools, such as Microsoft Office, Google Workspace, antivirus software, remote software, etc. PHYSICAL DEMANDS: * Light sedentary office work. * Prolonged periods of sitting at a desk and working on a computer. * Ability to lift up to 25 lbs. This is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

PURPOSE: The Support Services Technologist provides a wide range of in-depth support activities to ensure the proper configuration, functionality, and on-going maintenance of technology devices. The Support Services Technologist is required to be on-site and work closely with clients, faculty, staff, and students to resolve software and hardware related issues and provide excellent customer service. ESSENTIAL JOB FUNCTIONS: Research, diagnose, and resolve software and hardware related issues related to the usability and/or function of devices; this includes but is not limited to malfunctions associated with the internal components of devices, network connectivity, peripheral devices, software applications, and security settings. Assist in the development, maintenance, and distribution of complex software images for various devices, including desktops, laptops, tablets, and mobile devices. Use problem solving skills to implement temporary and/or permanent solutions for reported or assumed client issues with the goal of restoring client functionality as soon as possible. Frequently provide accurate and timely updates of documented requests using the ITS service desk ticketing system. Install, configure, and update software and hardware components for clients as needed or requested. Provide technical support and guidance to clients in person, over the phone, or using remote software. Test and evaluate new technologies and devices for compatibility and usability. Document and maintain records of support activities, procedures, and best practices. ADDITIONAL DUTIES AND RESPONSIBILITIES: Support Services Technologists may be expected to assist Helpdesk staff to provide coverage and/or additional support when needed and/or required. Provide additional support to higher-tiered staff when needed and/or required. Participate in training and professional growth opportunities to enhance technical knowledge and skills. Perform other duties as assigned by the Client Services Manager or the CIO. QUALIFICATIONS: High school diploma or GED. At least one year of previous experience assisting customers, clients, and/or end-users with technology issues. Basic knowledge of computer hardware, software programs, and network related troubleshooting. Experience researching, diagnosing, explaining, and resolving technology issues. Ability to communicate well and work with end users to help solve their IT problems in person, over the phone or using remote software. Ability to work independently and as part of a team. Ability to work under pressure and meet deadlines. Ability to follow instructions and adhere to policies and procedures. Preferred Qualifications: Bachelor's degree, credit hour equivalent, coursework, training, and/or professional development in or related to computer science, computer information systems, networking, and customer relationship management. 3-5 years of previous experience assisting customers, clients, and/or end-users with technology issues. Advanced knowledge of computer hardware, software programs, and network related troubleshooting. Intermediate knowledge of all University supported operating systems, including Windows, Mac OS, Linux, iOS, and Android. Mac OS skills to troubleshoot and support within the campus infrastructure. Certifications, licenses, or professional affiliations in or related to IT support, such as CompTIA A+, ITF+, Core 1 and/or Core 2 certification. Knowledge, Skills, Abilities and Personal Characteristics: Knowledge of current and emerging technologies and devices. Knowledge of best practices and standards for IT support and service delivery. Knowledge of the University's mission, vision, values, and goals. Skills in problem solving, critical thinking, and decision making. Skills in oral and written communication, emphasizing the ability to communicate with people at all technical levels. Skills in customer service, interpersonal relations, and teamwork. Skills in time management, organization, and prioritization. Skills in using various software applications and tools, such as Microsoft Office, Google Workspace, antivirus software, remote software, etc. PHYSICAL DEMANDS: Light sedentary office work. Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 25 lbs. This is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.