Patient Service Representative jobs at University of Missouri System - 59 jobs

SUMMARY: Primary responsibilities include portray or simulate a patient as part of a case. Standardized patient learn all aspects of a case portrayal including the patients appearance, demeanor, chief complaint, symptoms, past medical history, family history, and physical findings. Standardized Patients are taught to simulate a variety of abnormal physical findings depending on the case needs. PRINCIPLE DUTIES AND RESPONSIBILITIES: Work in a professional manner when interacting with learners, faculty, and fellow. Portray all aspects of the case as trained including history of current problem, with appropriate affect/behavior and physical findings. Demonstrate improvisational skills when appropriate in case portrayals. Teach knowledge, skills, and behaviors accurately and consistently in a learner centered approach. Complete checklists accurately and consistently. Monitor other standardized patient for quality assurance and communicate with the standardized patient Educator or staff about portrayal inconsistencies. Inform the faculty any of changes in contact information such as name, telephone, home address, and email address. Receive ongoing feedback and modify behaviors accordingly. Provide appropriate feedback to learners and colleagues as needed by the project. Sign up for trainings and portrayals. If encountering issues that hinder ability to request shifts. During teaching or assessment activities, standardized patient should expect that the learner might do one or more of the following: conduct an interview, provide patient counseling, and/or perform physical examinations

Department: SOM KC Neis Clinical Skills Lab (NCSL) * ---- Standardized Patients Standardized Patient Job Family Group: Standardized Patients Standardized Patients are trained to act as though they have specific illnesses. They learn the history, body language, physical findings, as well as emotional and personality characteristics that tend to go along with the illness. Throughout the year, they play their part in video recorded student training sessions that happen at a variety of times within a given week. Job Description: Key Roles and Responsibilities * Daily access to email. * Keep track of all assigned case dates. * Participate in all trainings assigned (cases, compliance, other). * Study all facts of the assigned case script, train and preform with accuracy, and be able to take constructive criticism with a positive attitude when asked. * Call (as soon as possible) if unable to attend a scheduled session. * Arrive at scheduled time. * Dress appropriately for each case (casual, dress-up, exam gown, etc.). * Consistently perform the case in order to ensure each student/resident is seeing the same portrayal of the scenario. * Make adjustments to the way the case is played if requested by faculty or SP staff. * Remember what each student/resident asked and did during the encounter and record it on the standardized patient checklist accurately. * Keep all cases and encounters with students/residents confidential. * Log hours worked in Workday. * Other duties. Work Availability Requirements * Part time with a varying schedule Mon-Fri 8 a.m. to 5 p.m. * Paid training at $19.45/hr. * Most events start at $20/hr. Certain events that require standardized patients to go above and beyond the average role pay $25/hr+. Required Qualifications Education: High school diploma or GED equivalent Work Experience: Experience maintaining confidential information. Skills * Excellent communication skills, both verbal and written. * Willing to work a flexible schedule. * Ability to work accurately and independently. * Ability to work with others in a respectful manner. * Punctuality and consistency . * Memory and recall skills. * Commitment to the education of healthcare professionals. Required Documents * Resume/CV * Cover Letter Employee Type: Temporary (Fixed Term) Time Type: Part time Rate Type: Hourly Compensation Statement: The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above. Pay Range: $17.50 - $30.00 Minimum $17.50 Midpoint $23.75 Maximum $30.00

Scheduled Hours40The qualified candidate will serve as a Patient Billing/Services Representative in our Missouri Baptist Clinic. They work directly with the physicians and team - plan, organize, give direction, and assist in aspects of the front desk/scheduling team; coordinate office functions and perform specialized/technical duties with minimal supervision; serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocate the patients' needs.Job Description Primary Duties & Responsibilities: Monitors the performance of the staff areas to ensure quality care and compliance with practice standards. Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction. Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager. Assists in coordination of staff vacations, schedules and coverage. Assists with staff timesheets and distribution of accruals. Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management. Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed. Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards. Complies with OSHA, state and federal regulatory sources/standards. Acts as backup for staff during peak times, vacations, illnesses. Prepares custom reports as directed by management. Participates in quality improvement activities to ensure appropriate clinical outcomes. Incorporates the Fish Philosophy and Principles into daily job activities. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This Job Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Patient Confidentiality, Scheduling, Stress Management, Telephone Communications, Working IndependentlyGradeC08-HSalary Range$20.57 - $30.84 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours 40 Serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates patients' needs. Job Description Primary Duties & Responsibilities: * Monitors the performance of the staff areas to ensure quality care and compliance with practice standards. * Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. * Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. * Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction. * Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager. * Assists in coordination of staff vacations, schedules and coverage. * Assists with staff timesheets and distribution of accruals. * Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management. * Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed. * Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards. * Complies with OSHA, state and federal regulatory sources/standards. * Acts as backup for staff during peak times, vacations, illnesses. * Prepares custom reports as directed by management. * Participates in quality improvement activities to ensure appropriate clinical outcomes. * Incorporates the Fish Philosophy and Principles into daily job activities. * May provide Medical Assistant services to the department (MA certification required) as needed. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: * Normal office environment. * Patient care setting. Physical Effort: * Typically sitting at desk or table. Equipment: * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role. Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Medical Assistant - National Healthcareer Association (NHA) Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). * Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications: No additional certification unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Stress Management, Telephone Communications, Working Independently Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours 40 Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs. Job Description Primary Duties & Responsibilities: * Monitors the performance of the staff areas to ensure quality care and compliance with practice standards. * Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. * Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. * Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction. * Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager. * Assists in coordination of staff vacations, schedules and coverage. * Assists with staff timesheets and distribution of accruals. * Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management. * Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed. * Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards. * Complies with OSHA, state and federal regulatory sources/standards. * Acts as backup for staff during peak times, vacations, illnesses. * Prepares custom reports as directed by management. * Participates in quality improvement activities to ensure appropriate clinical outcomes. * Incorporates the Fish Philosophy and Principles into daily job activities. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: * Normal office environment. * Patient care setting. Physical Effort: * Typically sitting at desk or table. Equipment: * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Patient Confidentiality, Scheduling, Stress Management, Telephone Communications, Working Independently Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours40Serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates patients' needs.Job Description Primary Duties & Responsibilities: Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients, assisting with form completion. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Explains billing process to other IBC staff; assists with basic account maintenance activities. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties. May provide Medical Assistant services to the department (MA certification required) as needed. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment. Patient care setting. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Medical Technologists (AMT) Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This Job Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal CommunicationGradeC08-HSalary Range$20.57 - $30.84 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Title Patient Scheduling Representative-PRN - daytime hours, Monday-Friday Westwood Medical Pavilion - West / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. * Hours will be Monday-Friday, during typical business hours (between 8 a.m. and 4:30 p.m.). Responsibilities and Essential Job Functions * Scheduling WorkResponds to a high-volume of incoming telephone calls. * Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Assists patients in registering and canceling appointments. * Accurately documents and routes calls to the proper departments as needed. * Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Follows all regulatory and compliance standards. * Follows documented protocols and guidelines. * Responds to outgoing telephone calls and faxed materials. * Communicates with the care team and supports staff on various patient issues. * Obtains and updates insurance information. * Identifies urgent customer needs or operational issues, and escalates appropriately. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marketing campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * May be asked to work in call center setting taking large volumes of phone calls from patients. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Additional work responsibilities if needed for front office support within an ambulatory clinic: * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate * 1 or more years direct customer service in a health care or contact center environment * Ability to read, write, speak, and understand English. * High level of customer services skills focusing on problem resolution * Basic computer skills including Microsoft Excel, Word, Outlook and Teams * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Experience in a call center work environment * Working knowledge of medical terminology * Working knowledge of EPIC or other patient/customer database * Clerical, registration and/or customer service experience within a health care setting * If bilingual-documented proof of competencies via language proficiency assessments Time Type: Part time Job Requisition ID: R-46189 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. 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Scheduled Hours 40 This position greets patients upon their arrival. Duties include check-in, check-out, scheduling appointments, ensuring insurance is verified and referrals are obtained, ensuring appropriate registration information is entered correctly and in a timely manner. Assists with maintaining patient flow in a fast paced clinical office. Job Description Primary Duties & Responsibilities: * Responsible for greeting, registering and checking in New, Return and Walk-in patients. Will also check-out and schedule appointments. * Updates and verifies patient insurance, referrals and demographic information in EPIC as needed. * Collects copays, self-pay payments and fees for services as needed. * Balances cash drawer daily. * Serves as back up for other staff during peak times, vacations and illnesses. Travel to other locations may be required. * Maintains familiarity with insurance companies and their requirements. * Adheres to HIPAA regulations and all Orthopedic/front desk policies. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions * Normal office environment. * Patient care setting. Physical Effort * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours40Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.Job Description Primary Duties & Responsibilities: Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients and assists with form completion. Reviews schedule for new patients and makes updates when necessary. Calls patients with appointment time reminders; obtains insurance information and referral forms. Explains billing process to patients; answers incoming inquiries from patients and third-party payers. Explains billing process to other staff; assists with basic account maintenance activities. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobRequired Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team CollaborationGradeC06-HSalary Range$17.34 - $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients and assists with form completion. * Reviews schedule for new patients and makes updates when necessary. * Calls patients with appointment time reminders; obtains insurance information and referral forms. * Explains billing process to patients; answers incoming inquiries from patients and third-party payers. * Explains billing process to other staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: * Normal office environment. * Patient care setting. Physical Effort: * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment: * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients and assists with form completion. * Reviews schedule for new patients and makes updates when necessary. * Calls patients with appointment time reminders; obtains insurance information and referral forms. * Explains billing process to patients; answers incoming inquiries from patients and third-party payers. * Explains billing process to other staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions * Normal office environment. * Patient care setting. Physical Effort * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients and assists with form completion. * Reviews schedule for new patients and makes updates when necessary. * Calls patients with appointment time reminders; obtains insurance information and referral forms. * Explains billing process to patients; answers incoming inquiries from patients and third-party payers. * Explains billing process to other staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: * Normal office environment. * Patient care setting. Physical Effort: * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment: * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients and assists with form completion. * Reviews schedule for new patients and makes updates when necessary. * Calls patients with appointment time reminders; obtains insurance information and referral forms. * Explains billing process to patients; answers incoming inquiries from patients and third-party payers. * Explains billing process to other staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: * Normal office environment. * Patient care setting. Physical Effort: * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment: * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients and assists with form completion. * Reviews schedule for new patients and makes updates when necessary. * Calls patients with appointment time reminders; obtains insurance information and referral forms. * Explains billing process to patients; answers incoming inquiries from patients and third-party payers. * Explains billing process to other staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions * Normal office environment. * Patient care setting. Physical Effort * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Primary Duties & Responsibilities: * Obtains insurance information from patients and counsels alternative ways for financial assistance. * Registers all new patients, assisting with form completion. * Reviews schedule for new patients, updating when necessary. * Calls patients with appointment time reminder, obtaining insurance information and referral forms. * Explains billing process to patients, answers incoming inquiries from patients and third-party payers. * Explains billing process to other IBC staff; assists with basic account maintenance activities. * Assists patients with insurance questions regarding the billing process. * Assists staff with sending out reminder cards and other scheduling duties. * May provide Medical Assistant services to the department (MA certification required) as needed. * Performs other duties as assigned. Working Conditions: Job Location/Working Conditions * Normal office environment. * Patient care setting. Physical Effort * Typically sitting at desk or table. * Repetitive wrist, hand or finger movement. Equipment * Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Medical Assistant - National Healthcareer Association (NHA) Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: * Basic Life Support certification must be obtained within one month of hire date. * Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). * Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Communication Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal * Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Take advantage of our free Metro transit U-Pass for eligible employees. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness * Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family * We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. * WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours40Performs follow-up insurance billing and collection activities on a minimum of 30 claims per day; makes collection calls, verifying accuracy and completeness of claims, contacts insurance companies and collection agencies in regard to expediting payments from various payers for physician's services.Job Description Primary Duties & Responsibilities: Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. Performs other duties as assigned by the supervisor and/or manager. Working Conditions: Job Location/Working Conditions Normal office environment Primarily remote with the exception of coming into the office at least once a month. Physical Effort Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone CommunicationsGradeC06-HSalary Range$17.34 - $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Scheduled Hours40Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.Job Description Primary Duties & Responsibilities: Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients, assisting with form completion. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Explains billing process to other IBC staff; assists with basic account maintenance activities. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties. May provide Medical Assistant services to the department (MA certification required) as needed. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobRequired Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team CollaborationGradeC06-HSalary Range$17.34 - $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

A.T. Still University's Kirksville School of Osteopathic Medicine (ATSU-KCOM) is seeking a non-exempt, full-time Patient Service Coordinator on the Kirksville, MO campus. Patient Service Coordinator (PSC)'s play an integral role in providing superior service to the faculty and patients of the clinics located on A.T. Still University's Kirksville Campus. PSC's are responsible for maintaining accurate patient data, expediting patient care through scheduling, and supporting revenue cycle through payment collections in a courteous manner that will reflect positively on both the clinic and the institution. This position reports to the Clinical Quality Coordinator. Duties & Responsibilities * Patient registration - Collect accurate patient data, patient scheduling, patient outreach/reminder scheduling, and support referrals/outpatient testing. * Primary accounting - Collect copays/balances, courteous collections of past due accounts, support clinic operations as needed, and assist with maintaining appropriate supplies as needed. * Use of Technology- Proficient use of clinical software, eligibility services, telecommunication, and peripheral scanning devices. * Digital Data Management - Accurately identify and assign patient data through critical assessment of documents to support care coordination and interprofessional communication. * Communication - Communicate professionally and adapt to the communication preferences or needs based upon the intended audience. Support alternative means of communication for patients and presents a positive and empathetic first point of contact for all contact via phone, portal, digital or print correspondence. * Regulatory Requirement Support - Accurately and consistently obtain written documentation including patient identification, consents, notification of privacy practices, adhere to all elements of HIPAA, FERPA, and Red Flags. * Performs other duties as assigned. Requirements Education & Experience * Required: High school plus one-year technical training or schooling. * Less than one year work experience required. One to three years work experience preferred. * Post hire- PSC's will complete HIPAA and FERPA training necessary for institutional compliance. Red Flag training will also be required due to use of payment processing devices. PSC's will be required to complete skill competency courses for all electronic platforms including EHR vendors and peripheral solutions, vaccine eligibility database, and all other trainings as needed to support. Knowledge: * HIPPA, FERPA, Red Flag training Skills: * PSC's must be team oriented and be flexible in working within their department to prioritize coverage of phones necessary for patient care. * Compassion, courtesy, and positivity are needed for daily interactions with patients as well as staff. * PSC's must also have excellent communication skills. * Employees handling payments must also demonstrate attention to detail and ethical guidelines. Abilities: * Employees handling payments must also demonstrate attention to detail and ethical guidelines. * Willingness to learn as needed. ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits. A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.

A.T. Still University's Kirksville School of Osteopathic Medicine (ATSU-KCOM) is seeking a non-exempt, full-time Patient Service Coordinator on the Kirksville, MO campus. Patient Service Coordinator (PSC)'s play an integral role in providing superior service to the faculty and patients of the clinics located on A.T. Still University's Kirksville Campus. PSC's are responsible for maintaining accurate patient data, expediting patient care through scheduling, and supporting revenue cycle through payment collections in a courteous manner that will reflect positively on both the clinic and the institution. This position reports to the Clinical Quality Coordinator. **Duties & Responsibilities** + Patient registration - Collect accurate patient data, patient scheduling, patient outreach/reminder scheduling, and support referrals/outpatient testing. + Primary accounting - Collect copays/balances, courteous collections of past due accounts, support clinic operations as needed, and assist with maintaining appropriate supplies as needed. + Use of Technology- Proficient use of clinical software, eligibility services, telecommunication, and peripheral scanning devices. + Digital Data Management - Accurately identify and assign patient data through critical assessment of documents to support care coordination and interprofessional communication. + Communication - Communicate professionally and adapt to the communication preferences or needs based upon the intended audience. Support alternative means of communication for patients and presents a positive and empathetic first point of contact for all contact via phone, portal, digital or print correspondence. + Regulatory Requirement Support - Accurately and consistently obtain written documentation including patient identification, consents, notification of privacy practices, adhere to all elements of HIPAA, FERPA, and Red Flags. + Performs other duties as assigned. Requirements **Education & Experience** + Required: High school plus one-year technical training or schooling. + Less than one year work experience required. One to three years work experience preferred. + Post hire- PSC's will complete HIPAA and FERPA training necessary for institutional compliance. Red Flag training will also be required due to use of payment processing devices. PSC's will be required to complete skill competency courses for all electronic platforms including EHR vendors and peripheral solutions, vaccine eligibility database, and all other trainings as needed to support. Knowledge: + HIPPA, FERPA, Red Flag training Skills: + PSC's must be team oriented and be flexible in working within their department to prioritize coverage of phones necessary for patient care. + Compassion, courtesy, and positivity are needed for daily interactions with patients as well as staff. + PSC's must also have excellent communication skills. + Employees handling payments must also demonstrate attention to detail and ethical guidelines. Abilities: + Employees handling payments must also demonstrate attention to detail and ethical guidelines. + Willingness to learn as needed. ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits . A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities. In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.