Scheduling Specialist, Associate
University of Pittsburgh Medical Center job in Erie, PA
Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location.
In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information.
We also offer a monthly incentive program, which is based off performance and 3 months of employment.
If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!
Purpose:
Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence.
Responsibilities:
* Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
* Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
* Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
* Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
* Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
* Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
* Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
* Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.
* Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
* Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
* Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
* Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
* Maintain employee and patient confidentiality at all times.
Qualifications:
* High School Graduate.
* Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
* Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
* Proven success in finding innovative solutions to enhance the patient experience.
* Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required.
* Proficient in Microsoft Office and Excel preferred.
* Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
* Must have a desire to help others and portray empathy in all situations.
* Demonstrated flexibility and motivation to learn & grow in the role.
* Complete and thorough understanding of 'Excellence in Service' requirements.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Echocardiographer
University of Pittsburgh Medical Center job in Erie, PA
Qualifications:
Child Life Specialist - Senior
University of Pittsburgh Medical Center job in Erie, PA
Qualifications:
Senior Discharge Plan Manager
University of Pittsburgh Medical Center job in Jamestown, NY
Are you an RN or Social Worker interested in Care Coordination and Discharge Planning? UPMC Chautauqua is looking for a Senior Discharge Plan Manager to support their Clinical Care Coordination Department! This full-time opportunity provides a mainly day shift schedule, Monday - Friday. We are proud to announce that we have a Discharge Planning Career Ladder, dedicated to caring for patients throughout their UPMC treatment journey.
* The Senior Discharge Plan Manager is a valued step in the Discharge Planning Career Ladder. The final candidate will be placed in the appropriate title and salary based on experience and education.
Become part of a multidisciplinary team committed to improving care coordination and developing more efficient, progressive discharge planning processes, and let UPMC help you succeed through offerings that include:
* Up to $10,000 sign-on bonus for eligible roles with a two-year work commitment
* A designated career ladder designed to support career advancement, with two tracks to support both nurses and social workers
* Flexible schedule options to make your career work for you
* Up to 5 ½ weeks of paid time off and 7 paid holidays
* $6,000/year in tuition assistance to help you get where you want to be
* And much more!
Responsibilities:
* Identify clinical, psychosocial, historical, financial, cultural, and spiritual needs that guide the planning process with the patient to attain optimal outcomes. Take patient/family/caregiver level of health literacy into consideration. Evaluate patient/family/caregiver level of understanding and engagement with the progress toward goals and incorporate findings into the plan of care. Balances resources with patient preferences and goals of care. Evaluate the potential impact of social determinants of health that may elevate the risk of a poor transition.
* Complete detailed assessment on every patient in order to establish understanding of medical and social factors, determine patient's capacity for self-care, identify support systems, outline barriers to discharge, and determine likeliness of requiring post-hospital services and the availability of such services. Continually reassess discharge plan for factors that may affect continuing care needs or the appropriateness of the discharge plan.
* Facilitate teams to develop and execute safe and efficient discharges. Maintain knowledge about area resources and their capabilities and capacities as well as various types of service providers available. Ensure appropriate arrangements for post-hospital care will be made before discharge and work to avoid unnecessary delays in discharge. Integrate patients' goals, the health care team's assessment, risks and available resources in order to develop and coordinate a successful transition plan.
* Engage in clear communication with the patient/member/caregivers as well as the interdisciplinary care team in order to develop discharge plans. Serve as a liaison between the patient and the care team. Actively collaborate with the attending practitioner, caregivers, and other members of the multidisciplinary team to coordinate an individualized plan of care. Incorporate discipline-specific recommendations, test results, outstanding orders into discharge plan and monitor/revise and respond to the progression of discharge milestone.
* Serve as a contact between hospitals and post-hospital care facilities as well as the physicians who provide care in either or both of these settings.
* Recognize and demonstrate shared accountability in development of a discharge plan with the patient/member/caregiver as well as with team members to ensure optimal outcomes.
* Align practice with the mission, vision, and values of the organization. Adheres to ethical standards and codes of conduct of applicable professional organization and UPMC. Maintain clinical knowledge of and ensures compliance with regulatory requirements.
* Advocate on behalf of patient/family/caregivers for services access and for the protection of the patient's health, well-being, safety, and rights.
* Manage cost of care with the benefits of patient safety, clinical quality, risk and patient satisfaction to provide recommendations and decisions that ensure optimal outcomes.
* Embrace and incorporate innovation and technology to improve collaboration and patient outcomes. Document care in patient medical chart.
* Assist in operational activities for the department including staff orientation, mentoring, and other issues.
* Demonstrate expertise in relevant content area.
* Participate in process improvement initiatives.
Qualifications:
1) BSN and RN license required. At least three years' experience in discharge planning/care coordination. 10 years of experience can be substituted for BSN completion. OR
2) MSW or master's degree in another health and human services field that promotes the physical, psychosocial, and/or vocational well-being of those being served required. 3 years of experience in discharge planning/care coordination. 10 years of experience can be substituted for MSW completion.
KNOWLEDGE AND SKILLS: Must possess knowledge in navigating communications with payer sources and programs. Possess knowledge and understanding of regulatory guidelines. Must be skilled in planning/organization, follow up/control, delegation. Problem solving, self-development, organizational behaviors/competencies. Must be able to read, understand, analyze, and interpret medical record documents. Must possess the ability to apply principles of logic and critical thinking to a wide range of problems and to deal with a variety of abstract and concrete variables. Demonstrate ability to function independently, taking initiative to be proactive and drive a discharge plan while working with a multi-disciplinary team. Be able to lead care teams to develop and execute safe and efficient discharge plans. Maintain knowledge about area resources and their capabilities and capacities as well as various types of service providers available. Demonstrate understanding of inpatient care setting operations. Ability to manage multiple priorities in a fast-paced environment.
Licensure, Certifications, and Clearances:
Registered Nurses employed in this position are required to maintain active RN license. OR Those without an active RN license, an LSW/LCSW or education-appropriate license required. CCM/ACM or other nursing or social work certification preferred.
* Licensed Clinical Social Worker (LCSW) OR Licensed Social Worker (LSW) OR Other Healthcare Professional Licenses for Discharge Planning OR Registered Nurse (RN)
UPMC is an Equal Opportunity Employer/Disability/Veteran
Home Care Aide Erie County
University of Pittsburgh Medical Center job in Erie, PA
UPMC Home Healthcare and Family Hospice is hiring a Home Care Aide to support Erie County. This is a Monday through Friday, 8:00 AM-4:30 PM position with rotating weekend shifts, providing exceptional care to patients in their place of residence. This is a field position, making home visits to both home health and hospice patients.
Responsibilities:
* Communicates appropriately with the interdisciplinary home care team promptly, reporting any changes in the patient's condition to the appropriate professional staff.
* Attends compliance training and adheres to the organization's standards of conduct, policies, and procedures.
* Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.
* Provides safe and direct personal care to patients in the home setting under the direct supervision of appropriate professionals.
* Performs duties and job responsibilities in a fashion that coincides with the service management philosophy of the organization towards patients, visitors, staff, peers, physicians, and other departments within the organization.
* Identifies, develops, and participates in process improvement opportunities within the home health agency that will enhance the quality of services we provide.
* Proven ability to facilitate change.
* Maintains and completes documentation accurately and promptly while in the patient's home and within the agency and regulatory standards.
* Participates in all required agency meetings.
* Must maintain annual competency evaluation scores as determined by regulatory requirements
* Attends compliance training and adheres to the organization's standards of conduct, policies, and procedures.
* Proven ability to facilitate change.
* Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.
* Identifies, develops, and participates in process improvement opportunities within the home health agency that will enhance the quality of services we provide.
* Performs duties and job responsibilities in a fashion that coincides with the service management philosophy of the organization towards patients, visitors, staff, peers, physicians, and other departments within the organization.
* Participates in all required agency meetings.
* Communicates appropriately with the interdisciplinary home care team in a timely manner, reporting any changes in the patient's condition to the appropriate professional staff.
* Maintains and completes documentation accurately and promptly while in the patient's home and within the agency and regulatory standards.
* Provides safe and direct personal care to patients in the home setting under the direct supervision of appropriate professionals.
Qualifications:
* High School Diploma or GED - Required
* One (1) year of experience - Preferred
* Certified Nurse Aide - Preferred
* Minimum of 75 hours of Nurse Aide training - Required. If no previous nurse aide training, applicant may attend UPMC Home Healthcare Nurse Aide Training Course as available upon hire.
Licensure, Certifications, and Clearances:
* CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
* Automotive Insurance
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* Driver's License
UPMC is an Equal Opportunity Employer/Disability/Veteran
Supervisor, Histology
University of Pittsburgh Medical Center job in Jamestown, NY
Lead with Purpose as a Histology Supervisor at UPMC Chautauqua! UPMC Chautauqua is seeking a motivated Histology Supervisor to oversee day-to-day operations in our high-performing lab. This day shift, Monday-Friday role offers flexible 8- or 10-hour shifts (start time 5:00 AM) based on staffing needs-no weekends or holidays required!
Ideal candidates will have experience with EPIC, particularly in Anatomic Pathology, and must be willing to travel for training across UPMC locations. Post-training, occasional support at UPMC Hamot's Histology lab may be required.
We offer a comprehensive Total Rewards benefits package, a collaborative environment, and opportunities to grow your career within one of the nation's top healthcare systems.
Ready to lead a dedicated team and make an impact behind the scenes? Join us at UPMC Chautauqua!
In this role, there is the opportunity to -
* Supervise daily operations of the Histology and Immunohistochemistry laboratories to ensure efficient workflow and timely, accurate results.
* Ensure compliance with all regulatory guidelines, including CAP, licensing standards, and UPMC policies.
* Train and orient new employees to lab protocols, safety practices, and quality standards.
* Evaluate staff performance through regular feedback, coaching, and formal performance reviews.
* Develop and maintain employee work schedules and define rotational duties to meet operational needs.
* Monitor productivity and quality metrics to identify areas for improvement and implement corrective actions.
* Provide technical guidance to staff on complex tests, procedures, and problem-solving strategies.
* Maintain accurate and up-to-date laboratory procedure manuals and documentation.
* Foster a service-focused environment by promoting professionalism, collaboration, and continuous improvement.
* Lead quality assurance initiatives and support quality improvement efforts to enhance lab performance.
* Participate in interdepartmental meetings, task forces, and projects to support organizational goals.
* Recruit and select qualified candidates, ensuring staffing aligns with departmental standards and culture.
Qualifications:
Required
* Successful completion of NAACLS accredited HT program or an Associate's degree or at least 60 semester hours of academic credit from a regionally accredited college/ university with a combination of 12 semester hours of biology and chemistry OR
* Bachelor's degree with a combination of 30 semester hours of biology and chemistry
* 6 years of clinical laboratory experience post-training if certified as an HT or 5 years of clinical laboratory experience post-training if certified as an HTL
Licensure, Certifications, and Clearances:
Am Society Clinical Pathology HT (ASCP) or Histotechnologist (HTL) certification is required through American Society of Clinical Pathology.
* American Society for Clinical Pathology
* Clinical Laboratory Technologist
UPMC is an Equal Opportunity Employer/Disability/Veteran
Pharmacist
University of Pittsburgh Medical Center job in Erie, PA
Qualifications:
Unit Director- Operating Room
University of Pittsburgh Medical Center job in Erie, PA
UPMC Hamot, a Magnet designated facility located in Erie, PA is hiring a Unit Director to oversee the Main Operating Room! The Unit Director of the Main OR has 24/7 accountability for a 17 room OR. We perform a variety of surgical procedures ranging from general surgery, robotics, orthopedics, neurosurgery, trauma, renal transplants, and much more. This individual will work with a wide range of professionals including surgeons, anesthesia, RNs, surgical technologists, and more. We are looking for someone who has strong communication skills, can effectively manage multiple priorities, is organized, and driven to create a safe and efficient surgical environment for our patients.
This position is Monday-Friday (6am-2:30pm), with on-call hours.
UPMC is committed to investing in nurses like you - financially, personally, and professionally - starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your nursing career.
Here's how we support our nurses:
Sign-On Bonus Details (Full-Time status)
* $15,000 sign-on bonus available for nurses with over one year of experience
* Up to five and a half weeks of Paid Time Off annually, plus seven paid holidays each year
* Tuition reimbursement of up to $6,000 per academic year at any accredited institution, available to employees and their dependents (plus discounts for UPMC employees including no cost RN-BSN/MSN options!)
Title and salary will be determined based upon education and nursing experience.
Overview: The Unit Director is accountable for leading and managing their assigned area 24/7 to ensure excellent patient and employee experiences. Responsibilities include improving patient care quality, fostering a healthy workplace, overseeing clinical and administrative functions, and collaborating with medical staff on patient outcomes and quality priorities. They support shared governance through professional practice councils, implement safety improvements based on staff feedback, and cultivate a climate for employee growth. Additionally, they oversee staff selection, orientation, and performance management, including employee evaluations, daily unit performance, and budget management.
Responsibilities:
* Collaborates with medical staff to monitor outcomes, set quality priorities, and implement safety initiatives. Tracks unit/department quality indicators and develops action plans to address concerns.
* Applies research and evidence-based practices to improve clinical care. Shares successful improvements across units and the broader system.
* Analyzes nurse and patient satisfaction data and creates responsive action plans. Encourages staff nurse involvement in evidence-based and quality improvement efforts.
* Builds strong internal/external relationships through mentoring and positive communication. Manages conflict effectively and fosters trust through transparency and active listening.
* Plans work schedules that promote safety, balanced hours, and healthy lifestyles. Communicates clearly across various media to engage and inform audiences.
* Coaches staff on diversity, addresses workplace violence, and promotes inclusivity. Develops a shared vision using critical thinking, financial data, and stakeholder input.
* Leads complex change while supporting staff through transitions. Adapts interpersonal styles to gain support and accommodate diverse needs.
* Participates in professional organizations to influence external environments. Promotes patient-centered care within the Relationship Based Care framework.
* Ensures nursing practice aligns with clinical, professional, and regulatory standards. Applies national best practices to foster excellence in patient care.
* Encourages interdisciplinary collaboration through committee participation. Aligns clinical, financial, and HR priorities with organizational goals.
* Manages department budget responsibly and ensures efficient resource use. Sets high performance standards and fosters professional growth and innovation.
* Supports staff development, orientation, continuing education, and certification. Creates a best-practice environment for students and new nurses.
* Recruits nursing students through exceptional clinical experiences. Supports shared governance and uses staff feedback to improve care and practice. Develops Clinicians into strong leaders and mentors. Assists in ensuring all direct care staff meet competency requirements.
Qualifications:
* Minimum of 4 years progressive leadership experience required.
* Demonstrates knowledge and skills to provide age-appropriate care and interaction for patients across the lifespan.
* Understands principles of growth and development over the life span.
* Ability to assess patient data and interpret information to meet age-specific needs.
* Relevant clinical experience preferred. Analytical ability to evaluate staff and address clinical issues.
* Ability to devise solutions to complex problems. Leadership skills to develop staff and maintain standards of performance.
* Compliance with administrative requirements. Superior interpersonal and communication skills.
* Effective relationship-building with patients, families, staff, physicians, and hospital personnel. Written and verbal communication proficiency
* BS/BSN required at time of hire, Master's degree/MSN preferred. If BS degree not in nursing, a Master's or higher degree in Nursing is required. If Master's degree not in nursing, a BSN is required. If the master's degree/MSN is not present at time of hire, must be enrolled in a Master's or MSN program within one year of hire/transfer date and completed within three years of enrollment.
Licensure, Certifications, and Clearances:
* Registered Nurse (RN)
* Act 33 with renewal
* Act 34 with renewal
* Act 73 FBI Clearance
* Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran
If you would like to discuss this opportunity with a Recruiter for Hamot Inpatient Nursing and Nursing Support, reach out to Jill Schlosser at ********************
Easy ApplyOffice Assistant I - GLPP Lakeshore Orthopedics
University of Pittsburgh Medical Center job in Dunkirk, NY
GLPP Lakeshore Orthopedics is seeking a friendly and detail-oriented Office Assistant to join our patient-focused team. In this role, you'll be responsible for scheduling appointments, managing patient records, and supporting front desk operations to ensure a smooth and welcoming experience. The ideal candidate will thrive in a fast-paced environment and enjoy working collaboratively with staff and providers. If you're ready to make a meaningful impact in orthopedic care, we encourage you to apply.
This full-time position will work Monday through Thursday from 8:00am to 4:30pm and Friday's from 7:30am to 4:00pm. Occasional travel to other office locations in Hamburg and Jamestown may be required based on staffing needs. Prior medical office experience is preferred but not required.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
* Verify necessary information and records in the medical record and computerized scheduling system.
* Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
* Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
* Maintain clean, orderly waiting area including beverage area and reading materials.
* Prepare patient charts for upcoming appointments.
* Answer telephone, screens calls, takes messages, and provides information.
* Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
* Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
* Answer questions regarding patient appointments and testing.
* Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
* Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
Qualifications:
* High school diploma or GED is required.
* 1 year work experience, preferably in a medical office setting.
* Knowledge of medical terminology preferred. Word processing and computer experience preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Respiratory Care Assistant
University of Pittsburgh Medical Center job in Jamestown, NY
Are you currently enrolled in a Respiratory Care program and looking for a job opportunity to strengthen your skills and build relationships with experienced respiratory therapists? UPMC Chautauqua is hiring a Respiratory Care Assistant to join our Respiratory Therapy team! Apply now to take the next step in your career and make a meaningful impact in patient care.
This position is casual with flexible scheduling. Enrollment in a Respiratory program preferred.
Title and Salary will be determined based upon education and experience.
Purpose: Under the general direction of the therapist IV, the respiratory care assistant will perform some patient care related functions and a variety of equipment related functions. Some of these functions include ordering, inventorying, and distribution of equipment to include medical gases. In addition, this position will perform some cleaning and disinfection functions related to Respiratory Care.
Responsibilities:
* May clean, disinfect and/or sterilize respiratory equipment.
* Replace oxygen and other compressed gas cylinders used for respiratory care for children, teenagers, adults and geriatric patients.
* Responsible for maintaining adequate inventory and stocking of general store supplies and medications used by the department of Respiratory Care. Maintain proficiency in the basic use of the hospital's computer system.
* Exhibit and practice service excellence by actively seeking, listening, responding to the needs of patients, their family, physicians, staff and others. Assemble, distribute and stock respiratory care supplies throughout the hospital.
* May disassemble and prepare respiratory equipment for cleaning, disinfection and/or sterilization. On a routine and recurring basis, will explain related tasks to other employees and therapist/technician students.
* Replace all respiratory care equipment used throughout the hospital on a daily basis. May assist the bio-medical technician in tracking and/or repair of respiratory care equipment.
* Provides oxygen to be used during transportation of patients. At times, will assist the therapist during cardio-pulmonary resuscitation and other emergency procedures.
* Is responsible for all identification, cataloging and tracking of all respiratory care equipment. Responsible for assuring and maintaining the sterility of select equipment through following departmental policies regarding cleaning and processing of soiled equipment.
Qualifications:
* High school diploma or equivalent.
* Enrollment in a post-secondary education program preferred.
* Preference given to students enrolled in an accredited respiratory therapy program.
* Must be able to lift equipment and or supplies weighing up to 30 pounds and push/handle equipment weighing up to 100 pounds.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Crisis Clinician Associate (Nights- Safe Harbor Behavioral Health)
University of Pittsburgh Medical Center job in Erie, PA
UPMC Western Behavioral Health at Safe Harbor is excited to welcome a passionate and driven Crisis Clinician Associate to our Crisis Intervention team! Our Crisis Intervention team is a close-knit group that provides 24/7 crisis services through phone support, mobile response, and walk-in assessments. Under the guidance of the Crisis Clinician Supervisor, you'll offer compassionate care to individuals of all ages facing self-identified crises. Responsibilities include crisis counseling, de-escalation, clinical assessment, and coordination of services.
This is a night shift position, working four days per week, 11pm-9am. The dress code is business casual, and parking is provided on site at no cost.
While crisis work is challenging, it's deeply rewarding-and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000! If you're passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!
Responsibilities:
* Complete orientation and build core clinical skills.
* Manage caseloads and respond to crises independently.
* Use EMR for documentation and information access.
* Provide strength-based counseling and referrals.
* Collaborate on planning, reviews, and documentation.
Qualifications:
* Bachelor's degree in psychology, Counseling or Social Work.
* Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
* Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
* Recovery-oriented interpersonal relations.
ATTENTION: BACHELORS LEVEL TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION FOR CONSIDERATION.
Licensure, Certifications, and Clearances:
* Cardiopulmonary Resuscitation (CPR)
* Comprehensive Crisis Management (CCMC)
* Driver's License
* Act 31 Child Abuse Reporting with renewal
* Act 33 with renewal
* Act 34 with renewal
* Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Dietetic Technician
University of Pittsburgh Medical Center job in Jamestown, NY
UPMC Chautauqua - Support Nutrition Care in Our Residential Treatment Department! Are you passionate about improving lives through nutrition? Do you want to make a lasting impact on patients receiving residential treatment? UPMC Chautauqua is seeking a dedicated Dietetic Technician to join our multidisciplinary Patient Care Team, serving the Residential Treatment Department on a full-time, day-shift schedule Monday through Friday.
This rewarding role allows you to directly support patients on their journey toward healing and recovery. (Some light travel to local grocery stores may be required to support individualized meal planning.)
Why Join UPMC Chautauqua?
As part of the UPMC network, you'll work with compassionate clinical and nutrition professionals in a supportive environment that values collaboration, growth, and exceptional patient care.
Apply Today!
Bring your passion for nutrition, patient care, and recovery-focused support to a team where your work truly makes a difference.
Participates as a member of the multidisciplinary Patient Care Team to provide nutrition related expertise and education to meet the needs of a diverse patient population.
Responsibilities:
* Serves as a liaison between patient food service and clinical nutrition to optimize patient care and patient satisfaction.
* Appropriately addresses food and nutrition service issues and effectively resolves in a timely manner; anticipates service problems and proactively seeks to implement effective solutions.
* Assists with the education, mentoring, and training of dietetic students/intern and new associates.
* If required, edits menus accurately in accordance to diet order, preferences, age specific needs, and the Diet Manual guidelines.
* If required, assume the responsibilities of the Diet Clerk
* Provide ongoing direct patient care to include nutrition assessment, plans and evaluating outcomes.
* Provide appropriate basic nutrition education based upon patient/family learning needs and abilities.
* Participate in department based Quality Process Improvement activities.
* Plans menus and nourishments with patients to meet individual nutrition care needs in accordance with diet order, patient preferences, and allergies/intolerances, keeping patient satisfaction as a priority.
* Performs nutrition screening of patients and accurately assess nutrition risk levels per established criteria.
Qualifications:
Associate degree in dietetic technology or BS in Nutrition/Dietetics (must have completed a degree in the dietetics tract).
1 year experience preferred. Skills Analytical skills to assess, plan and evaluate outcomes. Interpersonal skills to effectively interact with a diverse population and collaborate in a team environment. Strong knowledge base of diet and related medical nutrition therapies. Sound nutrition education and counseling skills.
Licensure, Certifications, and Clearances:
For Associate Degree, CDR registration required within 6 months of hire.
CCM training is required within 60 days of hire and annually thereafter New York SCR Application - Due within first week of HireNew York State Fingerprint Check? may work provisionally for 30 days
* Comprehensive Crisis Management (CCMC)
* NYS Fingerprint Check OASAS (NYFP2)
* NYS Staff Exclusion List (NYSEL)
* NYS Statewide Central Register of Child Abuse (NYSCR)
UPMC is an Equal Opportunity Employer/Disability/Veteran
Emergency Department Patient Services Representative
University of Pittsburgh Medical Center job in Jamestown, NY
Do you have healthcare experience and a desire to help others? Join our team at UPMC Chautauqua as a full-time Emergency Department Patient Services Representative. Your role will involve assisting with patient registration at both the front desk and bedside.
Status: Full-time, 40 hours/week
Shift: 5:00pm-1:30am
Days: Various weekdays, weekends and holidays.
As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Responsibilities:
* Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
* Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
* Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
* Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
* Provide a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
* Proper patient identification to start clinical record (utilizing biometrics if applicable)
* Facilitator of financial gatekeeping with clinical partners.
* Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to ensure timely data integrity of accounts.
* Obtain or update necessary demographic and insurance-related information.
* Work independently to perform a timely patient interview and registration for services at the bedside.
* Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
* Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
* Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Qualifications:
Required Experience:
* Completion of High School graduate or equivalent.
Preferred Experience:
* One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
* Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
* Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
* Excellent interpersonal, written, and verbal communication skills are required.
* Initiative to work productively with minimal supervision.
* Able to work well under pressure.
Licensure, Certifications, and Clearances:
* ACT 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Director, Laboratory Services- (Jamestown NY)
University of Pittsburgh Medical Center job in Jamestown, NY
Laboratory Operations Director - Lead Excellence in Medical Lab Services! Are you a passionate leader in laboratory science? Do you thrive in a role that combines strategic vision, operational excellence, and regulatory compliance? We're looking for an experienced Laboratory Operations Director to oversee our cutting-edge lab in Jamestown, NY, ensuring the highest standards of quality, efficiency, and patient care.
Why Join Us?
* Lead a highly skilled team in a dynamic healthcare environment.
* Play a key role in ensuring top-tier laboratory services that directly impact patient care.
* Collaborate with hospital leadership, physicians, and regulatory bodies to drive innovation and excellence.
* Join a world class laboratory service line that coordinates innovative lab offerings across the UPMC system.
* Work closely with the Medical Laboratory Science Program at WCA, shaping the future of laboratory professionals.
What You'll Do:
* Oversee and optimize all areas of laboratory operations, ensuring compliance with industry regulations (NYS, CLIA, CMS, FDA, Joint Commission, DOH, NAACLS).
* Develop and manage annual budgets while implementing cost-control and productivity measures.
* Lead quality assurance initiatives and performance evaluations to continuously improve laboratory services.
* Manage staff scheduling, performance reviews, and professional development programs.
* Serve as the key liaison between the lab, hospital administration, and medical teams, fostering collaboration and innovation.
* Ensure an outstanding patient experience by delivering high-quality, reliable laboratory services.
* Contribute and lead laboratory projects for the advancement of the laboratory service line and development of future laboratory leaders.
Who You Are:
* A strategic and detail-oriented leader with a passion for laboratory excellence.
* Experienced in laboratory operations, compliance, and personnel management.
* Committed to advancing the field of laboratory science through education and innovation.
This is more than a job-it's an opportunity to make a significant impact on patient care and the future of laboratory science.
Qualifications:
* Bachelors in Biology, Chemistry, Physical Science or Laboratory related science required.
* Masters Preferred
* 3 years of experience Required
Licensure, Certifications, and Clearances:
MT (ASCP) or comparable Laboratory certification preferred.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Athletic Trainer - Erie Cathedral Prep
University of Pittsburgh Medical Center job in Erie, PA
UPMC Sports Medicine is one of the nation's largest employers of athletic trainers with approximately 200 staff members. We have several exciting opportunities working in the outreach setting. More than 90 pro, college, and high school organizations in Western and Central Pennsylvania turn to us for athletic training services.
This is a full-time position that will be based at Erie Cathedral Prep.
As a staff member in our program, you will be part of a team led by world-renowned sports medicine experts that work in state-of-the-art facilities. We have comprehensive physician, imaging, physical therapy, concussion, nutrition, and sports performance services that serve as resources to you.
SIGN-ON BONUS Available!
External/qualified candidates will receive $15,000 with a 2-year commitment for this location.
UPMC Sports Medicine also offers reimbursement for normal and above normal commute, as well as financial assistance for NATA dues and BOC maintenance fees!
Responsibilities:
* Provides athletic training services following the rules and regulations of the National Athletic Trainers Association Code of Ethics, BOC Standards of Professional Practice, Pennsylvania State Practice Act and Pennsylvania Rules & Regulations for Licensed Athletic Trainers, and UPMC system-wide and Athletic Training & Development department-specific Policies and Procedures.
* Provides evaluations, establishes plans of care, and selects appropriate treatment and rehabilitation interventions.
* Presents one in-service education program annually according to established departmental guidelines.
* Maintains, completes and submits appropriate electronic and written incident documentation for the contracted organization per departmental policies and procedures.
* Proactive in building relationships with UPMC services (CRS facilities, neuropsychologists, physicians, etc.)
* Participates in professional growth and development related to the field of sports medicine to further his/her knowledge
* Provides athletic training services within contractual guidelines utilizing UPMC and site-specific Written Protocol and adhering to Written Physician Agreements
* Participates in athletic training services at special events sponsored by UPMC Sports Medicine.
* Participates in community education programming approved by UPMC Sports Medicine.
Qualifications:
* Minimum of a Bachelor of Science or Art degree.
* Ability to quickly establish rapport with students, physicians, staff and co-workers.
* Highly organized and able to prioritize assignments.
* Reliable transportation and willingness to travel to worksites within local area required
Licensure, Certifications, and Clearances:
* Certified as an athletic trainer by the Board of Certification (BOC).
* Licensed as an athletic trainer in the Commonwealth of Pennsylvania.
* Emergency Cardiac Care based on AHA standards including both didactic and skills demonstrations. Course must include following areas: adult & pediatric CPR, AED, airway obstruction, 2nd rescuer CPR and barrier devices (e.g., pocket mask, bag valve mask). Proof of course completion must be presented within 30 days of hire.
* Act 114 PDE FBI Clearance
* Act 168
* Act 33 with renewal
* Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Behavioral Health Navigator I (Casual)
University of Pittsburgh Medical Center job in Jamestown, NY
We are hiring a casual Behavioral Health Navigator to support UPMC Chautauqua! The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within The UPMC Chautauqua Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.
The incumbent will work one 8-hour shift per week. Shifts will rotate to days, evenings, and nights. Must work 1 weekend shift per month and 2 holidays per year.
* UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION*
Responsibilities:
* Complete all required documentation and paperwork, including psychiatric evaluations and commitment paperwork.
* Utilize DSMV for provisional diagnoses.
* Understand mental health laws and ensure accurate inpatient commitments.
* Know insurance processes and obtain necessary authorizations.
* Participate in interdisciplinary activities and maintain competency.
* Use up-to-date technology for patient care and referral planning.
* Handle a high volume of calls efficiently and follow scheduling guidelines.
* Respond quickly to appointment or admission requests.
* Review and summarize patient information for behavioral health admissions.
* Present cases verbally to physicians and others.
* Demonstrate triage and assessment skills for medical necessity.
* Provide accurate, timely information to colleagues and external agencies.
* Access social systems and provide resource information to patients and families.
Qualifications:
* Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
* Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
* Ability to identify problems, implement resolution, reassesses situation/problem.
* Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
* Ability to work collaboratively within a multidisciplinary team.
* Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
* A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
* Exhibit openness and willingness to learn.
* Flexible schedule; rotating shifts. History/record of all above services consistently delivered with a service excellent attitude.
* Ability and willingness to work in a managed care environment.
* Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
* May in the course of their job duties be in rooms where medications are stored.
* No contact with medications is allowed.
Licensure, Certifications, and Clearances:
New York State Fingerprint Check may work provisionally for 30 days.
* NYS Staff Exclusion List (NYSEL)
* NYS Statewide Central Register of Child Abuse (NYSCR)
UPMC is an Equal Opportunity Employer/Disability/Veteran
Phlebotomist
University of Pittsburgh Medical Center job in Jamestown, NY
Take your healthcare career to the next level with UPMC Chautauqua as a full-time Phlebotomist! In this vital role, you'll be on the front lines of patient care: collecting accurate specimens that are essential to diagnostics and treatment. You'll serve a variety of populations across all three shifts, with a rotating schedule that includes weekends and holidays. We're looking for dependable, detail-oriented individuals who thrive in fast-paced clinical environments. This position offers more than a job - it offers hands-on experience and a chance to be part of something bigger. With UPMC's Total Rewards benefits package, you'll gain access to outstanding healthcare, retirement, tuition assistance, and more. Join a supportive team that values your skill, encourages your growth, and puts patients at the center of everything we do.
In this role, there is opportunity to -
* Collect blood specimens via venipuncture, heelstick, or fingerstick, ensuring accurate patient identification.
* Instruct patients in proper collection procedures for non-blood specimens, as needed.
* Transport specimens from on- and off-site locations safely and promptly.
* Respond to phone and in-person inquiries professionally and efficiently.
* Enter patient data, test orders, and sample details accurately into computer systems.
* Adhere to hospital safety, infection control, and quality assurance protocols at all times.
* Train new staff, students, or residents as assigned by leadership.
* Report unusual specimens or incidents to technical or supervisory staff immediately.
Qualifications:
Required
* High school diploma or equivalent is required.
Preferred
* Certification from an accredited Phlebotomy or Medical Assistant program
* Experience performing phlebotomy
* Medical terminology knowledge and laboratory information system experience
Licensure, Certifications, and Clearances:
Phlebotomy Technician (PBT(ASCP)) or equivalent certification preferred.
* New York Mandated Reporter: Due within 90 days of hire or transfer
* New York SCR Application - Due within first week of Hire
* NY Mandated Reporter Training
* NYS Staff Exclusion List (NYSEL)
* NYS Statewide Central Register of Child Abuse (NYSCR)
UPMC is an Equal Opportunity Employer/Disability/Veteran
Nursing Assistant, 4 South Trauma
University of Pittsburgh Medical Center job in Erie, PA
UPMC Hamot is hiring a Nursing Assistant to join the team on 4 South Trauma! If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! This position is part-time, rotating days and nights. One 8-hour and one 12-hour shift per week. Holiday and weekend coverage required.
Previous patient care experience highly preferred.
Title and salary will be determined based upon education and experience.
Responsibilities:
* Provides direct patient care including bathing, feeding, toileting, ambulating, and transporting.
* Maintains a clean, safe, and organized environment to support patient recovery. Completes safety checks and cleans equipment, rooms, and common areas.
* Acquires and distributes supplies; performs messenger functions and stocks rooms. Delivers nourishments, fills water pitchers, and distributes patient mail.
* Performs core nursing assistant tasks: blood glucose, weights, vital signs, I&O, specimen collection, Foley care.
* Applies, monitors, and removes restraints per protocol. Reports patient status changes and provides feedback to RN.
* Receives feedback constructively and identifies learning needs. Seeks help with planning and prioritization; participates in self-review.
* Communicates clearly with healthcare team; understands cultural diversity and workplace safety.
* Demonstrates accountability, enthusiasm, and commitment to patients and colleagues.
* Suggests and supports departmental improvements; takes ownership of assignments.
* Reports equipment issues and maintains respectful relationships. Responds to call lights, phones, passes meal trays, and transports patients.
* Provides diversional activities to reduce restraint use. Documents care accurately and completes clerical tasks.
* Adheres to safety protocols and hospital policies, including bloodborne pathogen procedures.
* Responds appropriately to emergent situations within scope of role. Provides one-on-one companionship/supervision as needed.
* Performs advanced tasks: telemetry monitor application, HAC prevention, urine specimen collection, restraint management, and intra-hospital transport. Access to medications is limited to distribution to nurses.
Qualifications:
* High school diploma or GED.
* Successful completion of UPMC nursing assistant training program.
* Knowledge of body mechanics and transfer techniques.
* Certified Nursing Assistant (CNA) preferred.
Licensure, Certifications, and Clearances:
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Graduate Nurse: UPMC Hamot
University of Pittsburgh Medical Center job in Erie, PA
Are you a current student nurse graduating in Fall/Winter 2025 or Spring/Summer 2026 and looking to continue your nursing career at UPMC? UPMC Hamot is pleased to announce we are NOW HIRING Graduate Nurses as full-time Professional Staff Nurses. Graduate Nurse Opportunities are highly sought-after and help recent graduates launch their nursing career at UPMC!
About UPMC Hamot:
UPMC Hamot is a 445-bed hospital in Erie, PA, offering a full complement of inpatient and outpatient services, and serves as a regional referral hub and Level II Trauma Center. Supported by over 650 physicians and nearly 4,000 dedicated employees, UPMC Hamot's mission is to serve its patients, communities, and one another in the UPMC Hamot tradition of quality, health, healing, and education. UPMC Hamot's superior health care services are continually recognized by notable accrediting bodies.
Units that accept GNs:
3 South Observation Unit: 3 South is a 23 bed unit that provides patient care following failed outpatient treatment, unsuccessful condition improvement from the Emergency Department or care following procedures. These adult, medical-surgical patients require ongoing stabilization of care, reassessment for discharge or admission to the hospital. Examples of this patient population include but are not limited to: low level trauma, ambulatory dysfunction, low-risk chest pain, respiratory complaints, post-surgical patients, and infusions.
4 IU (MRIU): MRIU is a medical/respiratory intermediate and trauma step down unit. The primary focus is caring for a variety of patients with trauma and respiratory complications requiring a higher level of care, but not critical care. The unit services patient populations requiring Bipap, high flow oxygen therapy, CPAP, and Aquanox therapy. The unit also services patients requiring dialysis, mechanical ventilation, and tracheostomy care.
6 South: 6 South is a 43-bed Medical/Surgical unit with 11 beds dedicated as Step Down to service higher acuity patients. This acuity blended unit provides post-operative adult care for Cardiothoracic, Vascular and Gastric Bypass/Weight Loss surgical patients. The unit also serves patient populations requiring telemetry or oxygen monitoring. The Step-Down unit serves patients after kidney transplant and hepatobiliary surgeries along with the other patient populations who require closer monitoring as a bridge from ICU to the regular nursing unit. The unit offers care for patients requiring CPAP, BIPAP, and Optiflow oxygen therapy, glycemic control, and vasoactive medications. The general telemetry beds offer care of the patient requiring anti-arrhythmic medications, electrolyte replacement, and hemodynamic medication administration.
7 South: 7 South is a 46-bed acute medical-oncology unit that provides care for adults 18 and older and geriatric patients with a variety of medical illnesses. The unit specializes in oncology care and provides chemotherapy to cancer patients. The staff on 7 South care for inpatients, outpatients and observation patients receiving transfusions of blood products, chemotherapy, IV hydration, heparin drips, CBI, PCA pump for pain control, remote telemetry, wound care, continuous ambulatory peritoneal dialysis and diabetes care. Within our 46 beds, we have 12 step-down beds for patients who require a higher level of care.
8 South: 8 South is a 20-bed unit who cares for adult and geriatric neurological or neurosurgical patients. Within the 20 beds are 9 beds capable of accommodating intermediate care patients and 2 beds capable of accommodating epilepsy monitoring patients (EMU). The unit provides service to patients with neurological conditions that include cerebral vascular accidents (CVAs), seizures, transient ischemic attacks (TIAs), intracranial hemorrhage (ICH), multiple sclerosis (MS), and other neurological disorders. The unit also provides for patients undergoing neurosurgical procedures, which include craniotomies, back surgeries, spinal cord stimulators, deep brain stimulators, cranial nerve decompressions, and aneurysm coilings/clippings.
8 East: 8 East is a 23-bed medical-surgical unit that provides care to medical patients and postoperative care for colon-rectal, general surgery, urology, neurosurgery, and ENT patients. The unit is a great fit for graduate nurses and nurses who are seeking to build a solid foundation in med/surg or are seeking to expand knowledge from a diverse patient population. 8 East is a team driven unit providing patient-centered care to patients requiring TPN, wound vac management and ostomies with support from our skilled wound ostomy nurses. Nurses are trained in foley insertions requiring further intervention and provide support to other departments in managing patients that are difficult to catheterize.
What can you Expect as a Professional Staff Nurse?
The Professional Staff Nurse provides highly competent patient care and treatment while demonstrating empathy and a passion for learning. A role that requires independent judgment, fluent communication, and candid partnership, the Professional Staff Nurse establishes relationships with physicians, other care providers, patients, and patients' families to achieve desired patient outcomes throughout the continuum of care.
As a Professional Staff Nurse and a member of the care delivery team, you will set the standards for the level and quality of nursing care and possess authority and accountability for its provision. At all times, you will exemplify a commitment to the community and to the nursing profession.
How does UPMC Support our Nurses?
UPMC is committed to investing in nurses like you -financially, personally, and professionally -starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your nursing career.
Here are a few examples of how we support our nurses:
* Generous Sign-On Bonus of up to $15,000* for Graduate Nurses (*Amount and eligibility based on type of nursing role and candidate experience)
* UPMC's Monthly Loan Repayment program, for 2025 & 2026 nursing graduates, offering $20,000* in loan repayment paid over three years (*Eligible flex full-time RN roles to receive prorated amount)
* Up to five and a half weeks of Paid Time Off annually, plus seven paid holidays each year
* Dedicated career ladders allowing you to achieve your highest potential while rewarding you for your experience and advanced education
* Tuition reimbursement of up to $6,000 per academic year at any accredited institution, available to employees and their dependents (plus discounts for UPMC employees including no cost RN-BSN/MSN options!)
* Top clinicians, leading researchers, and the most modern equipment and technology in health care today
Shifts/Hours: Our RNs work a rotating 12-hour schedule to ensure 24/7 coverage on the floor.
GNs must be eligible for State Board Licensure and successfully pass the examination before beginning this role -OR- must have a Temporary Practice Permit and commit to taking the NCLEX examination within 6 months of hire. Applicants will be placed in the appropriate job title and salary from the My Nursing Career Ladder based on their individual experience and education.
Qualifications:
* The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below.
* Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
* Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
* Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
* Good clinical judgment with critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care.
* Critical thinking skills necessary to exercise and to lead others in application of the nursing process.
* Mobility and visual manual dexterity.
* Physical stamina for frequent walking, standing, lifting and positioning of patients.
* Completion of UPMC Student Nurse Internship Program or student clinical transitions course at UPMC preferred.
* Demonstrate the knowledge and skills needed to provide care and interact with all ages of patients.
* Understand the principles of growth and development over the lifespan.
* Assess data on patients' statuses to identify each patient's specific care needs.
* Establish and maintain positive, caring relationships with patients and their families, executives, managers, physicians, non-physician providers, ancillary and support staff, and other departments.
* Work productively and effectively in an environment with changing priorities that require specialized skills.
* Think critically to analyze and problem-solve to deliver the best patient care.
* Use sound clinical judgment, think critically, and problem-solve to deliver quality patient care when it matters most.
Licensure, Certifications, and Clearances:
* Registered Nurse (RN) OR Temporary Practice Permit (TPP)
* Graduate nurses must complete the licensure examination within six months of hire or within one year of graduation, whichever comes first. Although temporary permits are valid for one year from the date of graduation (not from the date of issuance), or until examination results are known (whichever comes first), UPMC requires that GNs take the licensure examination within six months of their start date. Failure to do so may result in termination or demotion from the GN position, at the discretion of the business unit.
* UPMC approved national certification preferred.
* Current Pennsylvania licensure as a Registered Professional Nurse.
* CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
* ACLS within 1 year, NIH within 6 months
* Advanced Cardiac Life Support (ACLS)
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* NIH Stroke Scale (NIH)
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
If you have any questions about the position or would like to discuss the role in more detail, our recruiter is available to assist you and provide more information to help you determine if this opportunity is the right fit for you. To connect, send an email to **************** and we'll be happy to schedule a time to speak with you or address any inquiries you may have.
Easy ApplyNurse Manager, OP - Lakeview Urologic Surgeons
University of Pittsburgh Medical Center job in Erie, PA
UPMC's Lakeview Urologic Surgeons is seeking a dynamic Nurse Manager to lead and inspire a high-performing clinical team. This role offers full accountability for the practice's operations, including staffing, budgeting, patient care quality, and regulatory compliance. Ideal candidates will bring strong leadership skills, clinical expertise, and a passion for creating a compassionate, patient-centered environment. Prior experience in managing change, mentoring staff, and driving evidence-based improvements is highly valued. If you're ready to shape the future of care delivery and make a lasting impact, we invite you to apply today.
We are looking for someone with:
* A collaborative mindset
* Experience in chemotherapy administration
* Strong outpatient leadership experience
* Clinical expertise in urology or procedural care
* Ability to manage RN and MA teams
* Comfort with Epic workflows and triage protocols
* Strong communication and organizational skills
The Nurse Manager role is dual-function-providing both clinical leadership and direct patient care. This includes:
* Chemotherapy administration oversight, which requires RN-level competency.
* Post-op care such as Foley removals, TTVs, and triage to reduce ER admissions.
* Medication management including authorizations, refills, and CIC teaching.
* Supervision of MAs and RNs, ensuring clinical quality and operational efficiency.
This position is critical to maintaining patient flow and safety, especially given the high visit volume.
Responsibilities:
* Manage daily clinical and administrative operations, flexing staffing based on patient needs and acuity.
* Serve as a role model in patient care, fostering compassionate relationships with patients, families, and staff.
* Align departmental goals with national standards and organizational priorities to improve safety, quality, and satisfaction.
* Lead strategic planning using financial, quality, and clinical data to shape departmental vision and operations.
* Drive and support complex change initiatives, engaging stakeholders and guiding staff through transitions.
* Build strong interpersonal relationships and adapt communication styles to gain support and foster collaboration.
* Analyze clinical issues and satisfaction data to develop solutions and implement improvement plans.
* Promote staff development through mentoring, education, certification support, and performance management.
* Oversee orientation and training for new staff, students, and colleagues, ensuring smooth integration and growth.
* Ensure regulatory compliance across all practice activities, including audits, competencies, and safety standards.
* Cultivate a culture of open dialogue, continuous feedback, and professional inquiry.
* Manage budgets, optimize billing practices, and ensure efficient use of resources in alignment with organizational goals.
* Enhance clinical care tools and workflows to improve patient outcomes and operational efficiency.
Qualifications:
Required:
* Minimum 5 years Nursing Experience required.
* BSN or Bachelors in related health care field required.
Preferred:
* The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below.
* They must also demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
* Progressive leadership experience with relevant clinical experience preferred.
* MSN or Masters in a health care field preferred.
Licensure, Certifications, and Clearances:
* Current licensure as a Registered Professional Nurse either in the state where the facility is located or in a state covered by a licensure compact agreement with the state where the facility is located.
* CPR Certification CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* Registered Nurse (RN)
* Act 33 with renewal
* Act 34 with renewal
* Act 73 FBI Clearance with renewal
* Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran