Patient Liaison jobs at University of Southern California - 25 jobs

Patient Access Liaison, Lead - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Floats as needed to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift. 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Assists with staff and patient concerns courteously and professionally. 17. Utilizes organizationally defined systems to perform patient communication. 18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s). 19. Schedules medical diagnostics and outpatient procedures. 20. Creates and maintains medical data and reconciles to patient appointment records. 21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians. 22. Analyzes multiple schedules to provide adequate access to patients. 23. May perform data entry and maintain data bases for bumps and cancellations. 24. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center. 26. Serves as a key resource for Patient Access Center information 27. May assist support and/or Patient Access Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed. 28. Provides direction, guidance and ad hoc training (as needed) to Level 1 and Level 2 staff, both on campus and remote/work-from-home staff. 29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects. 30. May create and/or maintain data for Provider Master Schedule(s). 31. May assist Patient Access Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage. 32. As directed by Patient Access Center leadership, facilitates implementation and communication to staff of security and/or emergency standards. Required Qualifications: Req High school or equivalent Req 3 years Three (3) to five (5)years' experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required. Req Demonstrated interpersonal skills. Req Strong leadership skills. Req Ability to multi-task. Req Cross trained in multi-specialty areas. Req Knowledge of insurance Req Excellent verbal and written communication skills Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref 1 year One (1) year of lead experience. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $23.00 - $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$23-39.1 hourly Auto-Apply 12d ago

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Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned 11. May verify insurance as needed 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 13. May perform follow up check with all open pages while on shift and before leaving shift. 14. Assists with staff and patient concerns courteously and professionally. 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 17. Assists with staff and patient concerns courteously and professionally. 18. Utilizes organizationally defined systems to perform patient communication. 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types. Pref Knowledge of medical terminology. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 8d ago
Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned 11. May verify insurance as needed 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 13. May perform follow up check with all open pages while on shift and before leaving shift. 14. Assists with staff and patient concerns courteously and professionally. 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 17. Assists with staff and patient concerns courteously and professionally. 18. Utilizes organizationally defined systems to perform patient communication. 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types. Pref Knowledge of medical terminology. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 4d ago
Patient Access Liaison - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned 11. May verify insurance as needed 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 13. May perform follow up check with all open pages while on shift and before leaving shift. 14. Assists with staff and patient concerns courteously and professionally. 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 17. Assists with staff and patient concerns courteously and professionally. 18. Utilizes organizationally defined systems to perform patient communication. 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types. Pref Knowledge of medical terminology. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 9d ago
Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned 11. May verify insurance as needed 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 13. May perform follow up check with all open pages while on shift and before leaving shift. 14. Assists with staff and patient concerns courteously and professionally. 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 17. Assists with staff and patient concerns courteously and professionally. 18. Utilizes organizationally defined systems to perform patient communication. 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types. Pref Knowledge of medical terminology. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 6d ago
Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. . Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Utilizes organizationally defined systems to perform patient communication. 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. 17. Creates and maintains medical data and reconciles to patient appointment records. 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. 19. Performs data entry and maintains data bases for bumps and cancellations. 20. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 11d ago
Access Associate Senior - Transplant Contact Center - Remote
University of Virginia 4.5
Charlottesville, VA jobs
These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. External Candidates Hired will be eligible for a $3,000 Sign On Bonus. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. The starting base rate for this role is $19.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._
$19.5 hourly 15d ago
Standardized Patient (SP)
Chapman University Careers 4.3
Irvine, CA jobs
A Standardized Patient (SP) is trained to accurately portray a specific patient's role, assess clinical skills, and provide constructive feedback about a student's performance. SPs participate in the teaching and assessment of pharmacy students at Chapman University School of Pharmacy. Standardized Patient Program activities provide students with the opportunity to develop, practice, and enhance their interviewing skills, communication skills, and physical exam techniques. Responsibilities Standardized/Simulated Patient Duties 1. Case Portrayal & Clinical Encounters Accurately portray healthcare scenarios according to scripts provided by faculty or staff. Present medical histories, symptoms, behaviors, and emotional responses consistently across student encounters. Actively participate in Objective Structured Clinical Examinations (OSCEs), TOSCEs, Interprofessional Education ( IPE ) activities, or other simulation-based assessments. 2. Feedback & Evaluation Provide structured feedback to students on communication, professionalism, and clinical skills, as directed. Complete evaluation checklists, scoring rubrics, or electronic forms to assess student performance. 3. Training & Preparation Attending orientation and training sessions before participating in simulations. Review and memorize case scripts, patient histories, and key scenario details. Participate in rehearsals or practice sessions to ensure accurate portrayal of cases. 4. Professional Conduct & Confidentiality Maintain confidentiality of all student performance data and scenario information. Exhibit professionalism, reliability, and punctuality in all assigned events. Comply with school policies regarding attire, behavior, and conduct in simulation environments. 5. Administrative & Technical Duties Complete timekeeping or sign-in/out procedures for each simulation session. Use digital platforms or software (e.g., CORE or other tracking systems) to record feedback or confirm participation. Notify coordinators in advance if they are unable to attend scheduled sessions. 6. Optional / Role-Specific Duties Serve as a resource for faculty or staff in developing and refining simulation scenarios. 7. Perform other duties as assigned Required Qualifications Requirements: Meet specific case criteria (i.e., case demographics). Available for both training and interview/exam sessions of scheduled events. Access to the internet and technology for online training, scoring, scheduling, and communications. Open to being interviewed and physically examined by students or health professionals in the same manner that would occur if I were an actual patient/client. For SPs, physical examinations may include, but not be limited to, partially disrobing for noninvasive physical examination procedures/maneuvers such as listening to the heart and lungs, reflexes, pressing on the stomach, taking a blood pressure, and looking into the eyes, ears, nose and throat. Reliable and punctual. Have excellent communication skills. Be able to provide students with constructive feedback regarding their performance, following Chapman guidelines § Training or experience in health professions, communication, behavioral sciences, education, or performance preferred. Background check and drug screening are required as part of the Chapman University hiring process.
$34k-41k yearly est. 42d ago
Patient Access Liasion I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned 11. May verify insurance as needed 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 13. May perform follow up check with all open pages while on shift and before leaving shift. 14. Assists with staff and patient concerns courteously and professionally. 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 17. Assists with staff and patient concerns courteously and professionally. 18. Utilizes organizationally defined systems to perform patient communication. 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types. Pref Knowledge of medical terminology. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$21-33.2 hourly Auto-Apply 6d ago
Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. * Registers and admits patients following appropriate policy assuring the two patient identifiers "Name and Date of Birth" are used when selecting patients Medical Record * Ensure all patients are checked-in hospitals systems * Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures * Ensure all documents are obtained and scanned at time of registration as required * Explain hospital policies regarding insurance benefits, personal items and valuables * Collects and records patient payments and completes ledgers for all check and cash payments * Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature * Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. * Receive patient valuables and place in safe according to hospital policy * Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems * Transfusion Free Policy is followed * Verify and document insurance eligibility and confirm and document benefits * Obtain and or assure verify pre-certifications and authorizations are in place * Utilize both hospital and professional registration information systems. Completes all fields as required. * Ability to request financial Liability * Maintain Accuracy Score above 89% * Assist Manager/Supervisor with other duties as assigned Required Qualifications: * Req High school or equivalent Or equivalent evidence in file required. * Req 1 year Hospital experience. * Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. * Req Must be comfortable with computers and medical terminology. * Req In depth knowledge of Cerner, most insurance types, and basic computer programs. * Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-34.2 hourly Auto-Apply 60d+ ago
Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record Ensure all patients are checked-in hospitals systems Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures Ensure all documents are obtained and scanned at time of registration as required Explain hospital policies regarding insurance benefits, personal items and valuables Collects and records patient payments and completes ledgers for all check and cash payments Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. Receive patient valuables and place in safe according to hospital policy Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems Transfusion Free Policy is followed Verify and document insurance eligibility and confirm and document benefits Obtain and or assure verify pre-certifications and authorizations are in place Utilize both hospital and professional registration information systems. Completes all fields as required. Ability to request financial Liability Maintain Accuracy Score above 89% Assist Manager/Supervisor with other duties as assigned Required Qualifications: Req High school or equivalent Or equivalent evidence in file required. Req 1 year Hospital experience. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of Cerner, most insurance types, and basic computer programs. Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-34.2 hourly Auto-Apply 60d+ ago
Group Practice Coordinator, Consulting
University of Southern California 4.1
Patient liaison job at University of Southern California
Senior Career Services Advisor USC Marshall School of Business Career Services Department The Marshall Career Services team, comprised of more than 30 professional staff, and more than 30 undergraduate and graduate student staff, lead the charge to ensure all of Marshall's approximately 8,200 undergraduate, specialty MS, and MBA students have the support and connections to achieve their professional goals. Our team is currently in a period of change and rallying around a new set of strategic values: relationship-centered (we prioritize strong relationships with all internal and external stakeholders, especially students) career-outcome-driven (we connect students to as many opportunities and employers as possible and actively build the networks that lead to employment), innovative practice (we maintain a current, tech-forward, and competent practice) team-centered (we value our people and foster a supportive, balanced, and authentic work environment). These values are reshaping how we function as a team and deliver career services. We are thrilled to be recruiting for several roles and are excited to recruit future team members that share our enthusiasm for defining the future of career services and continuing to build Marshall's reputation as the best business school! The MBA team in Marshall Career Services is looking to recruit an experienced Senior Career Services professional to join the team as a Practice Group Coordinator (PGC) for our consulting practice. The PGC will support the Practice Group Leader in Marshall Career Service's efforts to ensure our MBA students, with particular attention towards our full-time MBA students, achieve professional success. This will include building a consulting-related practice consisting of an employer portfolio, alumni-in-residence, executives-in-residence, student clubs, peer advisors, and other resources, all of which facilitate MBA students successfully securing internships and full-time jobs. This is an exciting time to join the MBA team, which just reorganized around this new model. The PGC is responsible to the Practice Group Leader. Responsibilities and Duties: Partner with the Practice Group Leader in developing a strategy to support the professional success of a cohort of MBA students pursuing respective practice area Conduct one-on-one and group career advising with MBA students, including career coaching on resume and cover letters, interview preparation, industry-specific preparation (casing, behavioral interviews, etc.); hire, train, and supervise peer advisors Plan and execute a variety of employer-facing events, working to connect MBA students with as many professional opportunities as possible; actively work to grow the consulting employer portfolio year-over-year Actively liaise with partners inside the practice, including employers, alumni, and executives, as well as partners across Marshall Career Services, the Marshall School of Business, and USC to ensure that the organization is seen as a great partner and willing collaborator In line with the Marshall Career Service's strategic value of career-outcome-driven , actively monitor the internship and full-time career outcomes of all full-time MBA students, working aggressively to implement continual solutions to drive outcomes as high as possible Promote and support marketing initiatives for related employer events, career services training, mentorship programs, and individualized career advising, to enhance student engagement Lean into Marshall Career Service's strategic value of relationship-centered , actively leaning into building positive relationships with students; maintain relationships with student clubs and their leaders, take opportunities to attend club events and be visibly present, and lean into communication during times of conflict Collaborate with the appropriate MBA team members to help incoming MBA students successfully onboard and prepare for entry into the practice group model; participate in career preparation programs, and support students' transition between practice groups, as needed Other duties as assigned Minimum Qualifications: Bachelor's degree. Minimum 3 years of management consulting experience Anticipated Hiring Range: The salary range for this position is $76,442.59 - $87,619.33 - $100,145.99. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Required Documents and Additional Information Resume and cover letter required; these may be uploaded as one file. Please do not submit your application without these documents. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events. Why join the USC Marshall School of Business? The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country's top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies. USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace. For more information on the USC Marshall School of Business, visit: ********************* . USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$76.4k-87.6k yearly Auto-Apply 29d ago
Patient Access Rep
University of Southern California 4.1
Patient liaison job at University of Southern California
Patient Access RepPatient Access Rep USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
$38k-45k yearly est. Auto-Apply 60d+ ago
Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The scheduling coordinator's primary role is being a scheduler at the front desk. The scheduling coordinator courteously greets patients and visitors while maintaining adequate workflow at the front desk. This position performs general clerical and communication functions in the clinic, including but not limited to prepping patient charts, answering phones, submitting authorization requests, scheduling follow-up visits, and diagnostic testing. The scheduling coordinator performs new patient registration, insurance verification, check-in, and check-out functions at the front desk. The scheduling coordinator ensures that orders for diagnostic testing have been entered into the system and reviews insurance for appropriate scheduling. The scheduling coordinator works with every provider in the clinic. The scheduling coordinator will perform MA duties when indicated (call-outs, LOAs, high clinic volume, etc.). Will escort patients to exam rooms, obtain and appropriately record patient vital signs/medication list, monitor patient flow, assist physicians with minor clinical procedures, prepare patient charts with pertinent medical information. Schedules and coordinates diagnostic tests ordered by the physician as needed and returns patient phone calls. Ensures patient's right to privacy, safety, and confidentiality is maintained. The scheduling coordinator maintains a safe environment by following standards, policies, and safety regulations. They ensure compliance with infection control policies. Must work with any and every physician in the Spine Clinic. Essential Duties: Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. SCHEDULING COORDINATOR 1. Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly. 2. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. 3. Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. 4. Prepares daily and monthly appointment reports for the physicians and management. 5. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. 6. Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. 7. Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. 8. Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate. 9. Performs facility electronic charge capture. MEDICAL ASSISTANT 1. Prepares patients for examinations. Obtains and records vital signs. 2. Assists the physician with exams and procedures. 3. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 4. Records patient information in chart//EHR. 5. Determines patient care needs and directs patients accordingly. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Specialized/technical training Medical Assistant Certificate/Diploma required. Req 1 year; Combined education/experience as substitute for minimum experience Medical office management, medical secretarial or medical assisting experience. Req Experience in customer service and/or medical office. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Preferred Qualifications: Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-37.4 hourly Auto-Apply 17d ago
Scheduling Coordinator - Oncology Services Clinic - Per Diem 8 Hour Days (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. Essential Duties: Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. Adheres to protecting patient confidentiality. Collect co-payments from the patients. Verifies insurance and registers new patients. Act as appointment scheduler for all physicians in the practice. Promotes a professional business atmosphere utilizing the business computer communication systems. Communicates all changes with patient and surgical case information to all involved personnel. Demonstrates accuracy and thoroughness in entering information into the Computer systems. Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity. Analyze/plans/prioritizes workload anticipating conflicts. Develops/Participates in Performance Improvement process. Ensures patient charts are prepared prior to appointment and/or surgery including x-rays and pertinent lab work. Considers cost-containment measures and efficient use of supplies when ordering. Follows appropriate procedures for verification of physician credentialing. Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services. Maintains accurate master appointment/surgery calendar for physician(s). Schedules patient appointments/surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment. Prepare all the monthly appointment lists for the physicians and management. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains accurate documentation for insurance claims and submits claims in a timely manner. Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req 1 year Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant). Req Demonstrated ability to problem-solve and provide effective resolution. Req Demonstrate excellent customer service behavior. Req Must be comfortable with computers and medical terminology. Preferred Qualifications: Pref Bilingual; (bilingual certified department translator strongly preferred). Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-37.4 hourly Auto-Apply 6d ago
Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The scheduling coordinator's primary role is being a scheduler at the front desk. The scheduling coordinator courteously greets patients and visitors while maintaining adequate workflow at the front desk. This position performs general clerical and communication functions in the clinic, including but not limited to prepping patient charts, answering phones, submitting authorization requests, scheduling follow-up visits, and diagnostic testing. The scheduling coordinator performs new patient registration, insurance verification, check-in, and check-out functions at the front desk. The scheduling coordinator ensures that orders for diagnostic testing have been entered into the system and reviews insurance for appropriate scheduling. The scheduling coordinator works with every provider in the clinic. The scheduling coordinator will perform MA duties when indicated (call-outs, LOAs, high clinic volume, etc.). Will escort patients to exam rooms, obtain and appropriately record patient vital signs/medication list, monitor patient flow, assist physicians with minor clinical procedures, prepare patient charts with pertinent medical information. Schedules and coordinates diagnostic tests ordered by the physician as needed and returns patient phone calls. Ensures patient's right to privacy, safety, and confidentiality is maintained. The scheduling coordinator maintains a safe environment by following standards, policies, and safety regulations. They ensure compliance with infection control policies. Must work with any and every physician in the Spine Clinic. Essential Duties: Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. SCHEDULING COORDINATOR 1. Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly. 2. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. 3. Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. 4. Prepares daily and monthly appointment reports for the physicians and management. 5. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. 6. Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. 7. Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. 8. Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate. 9. Performs facility electronic charge capture. MEDICAL ASSISTANT 1. Prepares patients for examinations. Obtains and records vital signs. 2. Assists the physician with exams and procedures. 3. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 4. Records patient information in chart//EHR. 5. Determines patient care needs and directs patients accordingly. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Specialized/technical training Medical Assistant Certificate/Diploma required. Req 1 year; Combined education/experience as substitute for minimum experience Medical office management, medical secretarial or medical assisting experience. Req Experience in customer service and/or medical office. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Preferred Qualifications: Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-37.4 hourly Auto-Apply 15d ago
Coordinator Scheduling - Beverly Hills - IM Endo Cl - Full Time 8 Hour Days (Non-Exempt) (Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The Scheduling Coordinator will also be responsible to answers patient phone calls, verify insurance benefits, prepare charts for clinic and provides clerical functions for the Beverly Hills Clinic. Must work with any and every physician in the Beverly Hills Clinic. Other duties as assigned. Essential Duties 1. Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner Greets patients in a courteous and professional manner. 2. Adheres to protect patient confidentiality. 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer systems, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. 4. Schedules patient appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, procedures and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. 5. Understands the protocols for scheduling patients and gives proper patient instructions. 6. Notifies patient of upcoming appointments in a timely manner. 7. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Communicates all changes with patient and case information to all involved personnel. 8. Has thorough understanding and expertise in the use of computer systems, e.g. Cerner and GE Centricity Business. Demonstrates accuracy and thoroughness in entering information into computer systems 9. Works with various hospital personnel to resolve issues and accommodate patient. 10. Preps charts for appointments. Knowledge of proper chart format. 11. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, self-pay or prior account balances. This includes collection of payment. 12. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol. 13. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. 14. Ability to work independently and in a team setting to accomplish duties in a timely manner. 15. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. 16. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req 2 years Experience in a health care setting Req Prior experience in a clerical, administrative, and/or receptionist role. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of all insurance types. Preferred Qualifications: Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22-37.4 hourly Auto-Apply 9d ago
Clinical Authorization Specialist - OC Support Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California 4.1
Patient liaison job at University of Southern California
The Clinical Authorization Specialist will take the lead in securing medical authorizations from third party payers (commercial and government) for outpatient clinic, inpatient admission, ancillary services and/or chemotherapy and other infused treatments as needed in assigned service line. The Specialist will be instrumental in obtaining written documentation, submitting tracking, reporting and documenting outcomes of each authorization request. The Specialist will be in a position to interface directly with medical/clinical staff and pharmacy to ensure a seamless process to the patients receiving treatment. Essential Duties: Actively obtain written clinical documentation for chemotherapy authorizations in Keckcare for authorization submission from Medical/Nursing Staff Submit pre-certification/pre determination documentation to third party payers/payers insurance carrier for authorization with correct CPT and ICD coding Research payers medical policy requirements for chemotherapy treatment authorizations and understand process for submitting pre-certification/pre- determination requests Utilize Excel Macro tracking log to document authorization requests, follow-up on items and provide outcomes to the Supervisor daily, prior to end of shift. Follow-up on outstanding authorization requests and on medical documentation requests in a timely manner. Enroll patients in manufacturer patient assistance programs as needed and follow-up regarding enrollment and/or medication reimbursements Communicate with a medical/clinical/pharmacy staff and patients on authorization status/outcome. Employ compliance checker for Medicare eligible chemotherapy/infusion treatment authorizations and scan/email ABNS to front area reception for signatures as needed. Coordinate with Director on denied or disputed claims to obtain documentation to support chemotherapy treatment Exhibit sensitivity to the patients at all times concerning privacy and confidentiality while accessing medical records for chemotherapy treatments to process authorizations requests Scan all authorizations into Keck care under the respective patient accounts and if applicable, forward authorized orders to pharmacy for dispensing Maintain medical policy coverage binder and keep updated with new policies and forms regarding medications FDA indicated usage and authorization requirements. Document authorization outcome in all financial systems. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Or equivalent evidence in file. Req 2 years Experience in a hospital, medical office/doctor's office or working for a health insurer. Req Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills Req Able to function independently and as a member of a team. Req Demonstrate excellent customer service behavior. Preferred Qualifications: Pref Experience in area of service. Pref Medical Prior Authorizations or Claims experience in a managed care setting. Pref Oncology experience. Pref Knowledge of medical terminology. Pref Knowledge of the health insurance industry and claims processing. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$25-39.7 hourly Auto-Apply 60d+ ago
Patient Services Specialist
University of Southern California 4.1
Patient liaison job at University of Southern California
Patient Services Specialist - USC Division of Biokinesiology and Physical Therapy Fixed-term with potential to become permanent About USC Biokinesiology and Physical Therapy At the USC Division of Biokinesiology and Physical Therapy, we are leaders shaping the future of health care. Our mission is simple yet powerful: to enhance human health and quality of life. We do this by preparing the next generation of physical therapists, conducting groundbreaking research, and delivering world-class patient care. About the Role We're looking for a Patient Services Specialist (PSS) who is passionate about helping others and thrives in a fast-paced clinic environment. This position plays a key role in creating a welcoming, efficient, and supportive experience for our patients-from their very first call to their final appointment. Initially offered on a fixed-term basis, this role has the potential to become permanent based on performance and clinic needs. What You'll Do Be the warm, professional first point of contact for patients-both in person and on the phone Greet, check in, and assist patients with their appointments Process medical authorizations and verify insurance coverage Answer billing and insurance questions with clarity and empathy Schedule and manage patient appointments to keep our clinic running smoothly Maintain accurate patient records with a high degree of confidentiality Support clinical staff with administrative tasks to ensure seamless operations What We're Looking For Required: High School Diploma or Associate's Degree Preferred: Experience in a medical front desk role and familiarity with authorizations/insurance processes Strong organizational skills and ability to manage multiple priorities Excellent communication and customer service skills Proficiency in computer systems and data entry Ability to remain professional, compassionate, and detail-oriented under pressure Why Join Us? Make a real difference in patients' lives every day Work with a passionate, collaborative, and supportive team Be part of a prestigious institution known for innovation and excellence in health care Build your skills and grow your career in a respected clinical environment Apply Now If you're ready to bring your skills and compassion to a role where you can truly make an impact, we want to hear from you! The hourly rate range for this position is $22.77 - $24.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$22.8-24.8 hourly Auto-Apply 60d+ ago
Operations Scheduling Coordinator
University of Southern California 4.1
Patient liaison job at University of Southern California
The USC Thornton School of Music invites applications for an Operations Scheduling Coordinator. This role will report to the Head of Operations and Facilities. The Operations Scheduling Coordinator will join Thornton's Operations team, which is responsible for Thornton's presence across 17 facilities on the University of Southern California campus. The Operations Scheduling Coordinator will play a critical role as principal scheduler for all of Thornton's academic activity including classes, individual instruction, labs, rehearsals, juries, exams, and other non-concert activities associated with the school. Additionally, they will assist in coordinating the scheduling of Operational activity including facilities, instrument, equipment, and technology maintenance. PRIMARY RESPONSIBILITIES Scheduling * Schedules all classrooms, laboratories, teaching studios, rehearsal studios, and practice facilities in support of the academic mission and traffic of the Thornton School. * Coordinates Juries, Finals, and Auditions scheduling. * Interacts with University and Thornton departments, artistic direction, and offices to exchange information and resolve conflicts. * Assists in development and enforcement of standard scheduling information workflow policies and procedures. Ensures compliance during planning with all applicable university and Thornton rules and regulations. Office Support * Provides coverage in the Operations Office on an as-needed basis. * Direct supervision of scheduling team's student workers, as well as co-supervision of other student workers in the Music Operations Office as needed. JOB QUALIFICATIONS * Bachelor's degree or combined experience plus education preferred. * At least three years of scheduling and/or operation support in music and/or performing arts. * Demonstrated interpersonal, critical thinking, and communication skills. * Experience with Event Management Software highly desirable. * Experience working in support of music education and/or industry highly desirable. * Experience working in collegiate-level environment desirable. * Experience working inside university setting preferred. WORK SHIFTS * Shifts will largely be on-site Monday-Friday during standard business hours, but some flexibility and/or overtime during evenings and weekends will also be needed during the core concert season of August-May. * This position is not eligible for fully remote work. APPLICATION INSTRUCTIONS A cover letter and resumé are required. Applications without a resumé or cover letter will not be considered. Salary Hiring Range The hourly pay range for this position is $31.20 - $32.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external and organizational considerations. About the USC Thornton School of Music The Thornton School is home to more than 180 faculty and 1,000 music majors divided into three divisions: Research and Scholarly Studies, Classical Performance and Composition, and Contemporary Music. Founded in 1884, and today the oldest continually operating cultural institution in Los Angeles, USC Thornton consistently ranks among the top one percent of the nation's music schools and conservatories. Graduates of the school attain positions with major orchestras, ensembles, recording studios and music industry firms and perform on stages and in studios around the world. Combining the benefits of a world-class conservatory and a leading research university, the USC Thornton School of Music offers students the opportunity to pursue a rigorous music education in a real-world context. We offer a full range of musical disciplines across a demanding and innovative curriculum, and the opportunity to work with a faculty of national and international renown. For more information, please visit us at ********************* USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; as well as discounts to football, basketball & other campus events. To view more information, please visit: ***************************************** We pride ourselves on being a GREAT PLACE TO WORK, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including: * Benefits: Health, dental, and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contribution, childcare centers, and up to $50,000 housing subsidy. Also, because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Please visit usc.edu for additional information. * Perks: Discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment. * Career Growth: We are the largest private employer in Los Angeles, offering tremendous development opportunities in multiple fields and industries. Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Specialized, progressively responsible experience and training in applicable performing or visual arts. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
$31.2-32 hourly Auto-Apply 5d ago

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Patient Liaison Jobs
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University of Southern California Patient Liaison Jobs

Updated January 18, 2026

Patient Liaison jobs at University of Southern California - 25 jobs

Patient Access Liaison, Lead - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Union)

Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)

Patient Access Liaison - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)

Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

Access Associate Senior - Transplant Contact Center - Remote

Standardized Patient (SP)

Patient Access Liasion I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)

Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Group Practice Coordinator, Consulting

Patient Access Rep

Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Scheduling Coordinator - Oncology Services Clinic - Per Diem 8 Hour Days (Non-Exempt) (Union)

Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Coordinator Scheduling - Beverly Hills - IM Endo Cl - Full Time 8 Hour Days (Non-Exempt) (Union)

Clinical Authorization Specialist - OC Support Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Patient Services Specialist

Operations Scheduling Coordinator

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