Support Coordinator jobs at University of Southern California - 33 jobs

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties: Clerical: • Demonstrates accuracy and thoroughness in entering information into computer systems. • Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. • Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. • Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. • Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. • Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. • Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: • Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. • Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. • Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. • Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. • Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. • Adheres to policies aimed to protect patient confidentiality. • Assist Support Coordinator I with complex customer service issues and provide resolution Teamwork/Collaboration: • Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. • Keeps abreast of changes within the USC healthcare system. • Work collaboratively as department's liaison/representation between the department and other hospital and physicians' staff. Other: • May assist with onboarding and training new hire employees and physicians • May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting • May work on auditing, correction, and resubmitting rejected charges and follow up Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Demonstrated ability in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs Req Knowledge and ability in processing new referrals in a timely manner Req Demonstrated ability and knowledge in patients scheduling Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility Req Possesses ability to work independently and in a team setting. Preferred Qualifications: Pref Bachelor's Degree In a related field Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred Pref Certification - Job Relevant Billing and Coding Certificate The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Under direction, manages the administration of work order requests from housing residents; liaison with Facilities Management Services to resolve maintenance work orders requested by residents; responsible for coordinating scheduled cleaning with Housekeeping, responsible for housing key management and process development; and analyze data related to key areas of responsibility to strategize and improve processes. Minimum Qualifications Excellent oral and written communication skills. Strong organizational and administrative skills. Strong analytical and logical thinking skills. Ability to work with a diverse population; ability to keep high level of confidentiality. Ability to make decisions independently. Preferred Qualifications Able to use PC Computer, MS Office, Word, PowerPoint, Excel, HR Application, Microsoft Outlook, Banner GUI Internet, StarRez Housing database, PeopleAdmin, WordPress, Fax, and copy Machines.

Note: The following position will be based on the Stanford campus and is a hybrid position (working on-site and working from home) position, subject to operational needs. Applicants must upload a cover letter and resume to be considered for this opening. The Division of Hospital Medicine in the Department of Medicine is seeking a highly motivated and talented administrative professional to join their team as Program Coordinator, (Administrative Associate 3) at Stanford Health Care. This position will report to the Program Manager and will work collaboratively with our faculty Program Directors. The Program Coordinator will manage the complex coordination needs of the Faculty Development Program, Stanford Mentorship and Advancement in Research and Training for Hospital Medicine (SMART-HM), Quality Improvement Program, Health Equity Program, and Division Wellness Program. The candidate must be highly organized, detail oriented, and able to multi-task and work independently under limited supervision. We are seeking someone who proactively identifies opportunities for improvement, anticipates challenges, and develops creative solutions. The ideal candidate is a forward-thinking self-starter who drives projects from conception to completion and brings innovative approaches to program coordination. This exciting opportunity will require excellent judgement, communication, organization and time management, leadership and interpersonal skills, and the ability to take initiative. The successful candidate will work as part of a collaborative team and contribute to a positive and productive work culture. Our Division is comprised of 150 primary faculty members (and growing) spanning 5 diverse clinical sections, across 3 facilities in the Bay Area (Stanford Health Care, Sequoia Hospital, and Tri-Valley). We are committed to excellence in clinical inpatient medicine, medical education, quality improvement, patient safety initiatives, and a broad research portfolio ranging from COVID-19 clinical trials to informatics and AI. Duties include: * Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. * Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. * Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. * Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. * Create complex reports and spreadsheets which may utilize specialized software and systems. Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. * Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. * May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. DESIRED QUALIFICATIONS: * Bachelor's Degree and 3-5 years of experience in program coordination, preferably in an academic medical setting * PMP Certification * Strong project management and time management skills * Exceptional organizational skills and attention to detail and accuracy * Demonstrated ability to prioritize own work, multitask, and respect deadlines * Excellent written, oral, and interpersonal communication skills * Personal effectiveness and credibility * Demonstrated ability to proactively identify and address opportunities for program improvement. * Forward-thinking mindset with a track record of developing creative solutions. * Proven ability to drive projects from initiation through successful completion. * Innovative approaches to administrative and program challenges. EDUCATION & EXPERIENCE (REQUIRED): * High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): * Advanced computer skills and demonstrated experience with office software and email applications. * Demonstrated success in following through and completing projects. * Excellent organizational skills and attention to detail. * Strong verbal and written communication skills. * Excellent customer service and interpersonal skills. * Ability to prioritize, multi-task, and assign work to others. * Ability to take initiative and ownership of projects. * Ability to routinely and independently exercise sound judgment in making decisions PHYSICAL REQUIREMENTS: * Constantly perform desk-based computer tasks. * Frequently sitting. * Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. WORKING STANDARDS: * Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. * Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. * Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, ******************************** The expected pay range for this position is $39.20 to $45.56 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (***************************************************** provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: * Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. * A caring culture. We provide superb retirement plans, generous time-off, and family care resources. * A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. * Discovery and fun. Stroll through historic sculptures, trails, and museums. * Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Additional Information * Schedule: Full-time * Job Code: 4098 * Employee Status: Regular * Grade: F * Requisition ID: 107794 * Work Arrangement : Hybrid Eligible

Note: The following position will be based on the Stanford Health Care, Tri-Valley campus and is a hybrid position (working on-site and working from home) position, subject to operational needs. Applicants must upload a cover letter and resume to be considered for this opening. The Division of Hospital Medicine in the Department of Medicine is seeking a highly motivated and talented administrative professional to join their team as Program Coordinator, (Administrative Associate 3) at Stanford Health Care, Tri-Valley. This position will report to the Program Manager and will work collaboratively with our faculty Program Directors. The Program Coordinator will manage the complex coordination needs of the Faculty Development Programs, Stanford Mentorship and Advancement in Research and Training for Hospital Medicine (SMART-HM), Quality Improvement Program, Health Equity Program, and Division Wellness Program. The candidate must be highly organized, detail oriented, and able to multi-task and work independently under limited supervision. We are seeking someone who proactively identifies opportunities for improvement, anticipates challenges, and develops creative solutions. The ideal candidate is a forward-thinking self-starter who drives projects from conception to completion and brings innovative approaches to program coordination. This exciting opportunity will require excellent judgement, communication, organization and time management, leadership and interpersonal skills, and the ability to take initiative. The successful candidate will work as part of a collaborative team and contribute to a positive and productive work culture. The Division of Hospital Medicine is comprised of approximately 160 faculty members (and growing) across five diverse clinical sections and three facilities in the Bay Area (Stanford Health Care, Sequoia Hospital, and Tri-Valley). We are committed to excellence in inpatient clinical care, medical education, quality improvement, patient safety initiatives, and a broad research portfolio ranging from COVID-19 clinical trials to informatics and AI. Duties include: * Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature. * Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget. * Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites. * Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies. * Create complex reports and spreadsheets which may utilize specialized software and systems. * Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection. * Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects. * May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input. DESIRED QUALIFICATIONS: * Bachelor's Degree and 3-5 years of experience in program coordination, preferably in an academic medical setting * PMP Certification * Strong project management and time management skills * Exceptional organizational skills and attention to detail and accuracy * Demonstrated ability to prioritize own work, multitask, and respect deadlines * Excellent written, oral, and interpersonal communication skills * Personal effectiveness and credibility * Demonstrated ability to proactively identify and address opportunities for program improvement. * Forward-thinking mindset with a track record of developing creative solutions. * Proven ability to drive projects from initiation through successful completion. * Innovative approaches to administrative and program challenges. EDUCATION & EXPERIENCE (REQUIRED): * High school diploma and four years of administrative experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): * Advanced computer skills and demonstrated experience with office software and email applications. * Demonstrated success in following through and completing projects. * Excellent organizational skills and attention to detail. * Strong verbal and written communication skills. * Excellent customer service and interpersonal skills. * Ability to prioritize, multi-task, and assign work to others. * Ability to take initiative and ownership of projects. * Ability to routinely and independently exercise sound judgment in making decisions PHYSICAL REQUIREMENTS: * Constantly perform desk-based computer tasks. * Frequently sitting. * Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. WORKING STANDARDS: * Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. * Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. * Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, ******************************** The expected pay range for this position is $39.20 to $45.56 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (***************************************************** provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: * Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. * A caring culture. We provide superb retirement plans, generous time-off, and family care resources. * A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. * Discovery and fun. Stroll through historic sculptures, trails, and museums. * Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Additional Information * Schedule: Full-time * Job Code: 4098 * Employee Status: Regular * Grade: F * Requisition ID: 107791 * Work Arrangement : Hybrid Eligible

Under the direction of the Director, the Senior Conflict Resolution Associate/Mediator serves as a staff mediator, handling a caseload of conciliation and mediation cases, mentors and supervises Loyola Law students, as appropriate and as assigned, and consults with the Director as necessary on all of the above. This position's responsibilities also includes preparation of materials, Requests for Proposals, contract reports (fiscal and program), program monitoring materials, audit materials, in conjunction with and under the direction of the Director. The Senior Conflict Resolution Associate/Mediator shall assist with the coordination of community outreach to ensure an adequate caseload for the LCCR. The person in this position reports directly to the Director of the LCCR and works closely with the Director. The Senior Conflict Resolution Associate/Mediator position must be flexible and willing to take on other duties as assigned by the Director, and be responsive to all needs of the LCCR clinical program and its non-profit community mediation program. The Loyola Center for Conflict Resolution is both a law school clinical program and a community mediation program of Loyola Law School (LLS), a non-profit 501(c)(3), ABA accredited, full-time law school, which was established in 1920, and is located in downtown Los Angeles at 919 Albany Street, on Olympic Boulevard. LLS is a part of Loyola Marymount University (LMU). LMU, LLS and the LCCR are committed to community service and non-discrimination. The LCCR was founded in 1993 specifically to provide community conflict resolution services to Los Angeles (LA) County residents, and to train and mentor Loyola Law School students to provide those services. The LCCR clinical program currently has three live clinics - the Conciliation and Mediation Assistance Clinic (C-MAC), the Dependency Court Mediation Assistance Clinic (DC-MAC) and the Collaborative Law Clinic (C-LAW). The LCCR provides a wide variety of ADR services in English and in Spanish, and in a wide variety of other languages, based on our highly diverse volunteer pool, including but not limited to, mediation, conciliation, facilitation, intake and convening problem assessment, options-counseling, information and referral, and other collateral services. The LCCR also provides communication skills training and mediation education and training to LA County residents and to law school students, who serve as volunteers. Our main training service goal is to create future community leaders by providing excellent instruction, supervision and mentoring in mediation, conciliation, communication skill sets, problem solving, and conflict resolution, and to instill a community service heart through their training and work for the LCCR. We focus on integrity, ethics and fairness of process. We seek to educate the community in communication skills so they can be better conflict resolvers at home and at work. Our process focuses on bridging relationships and creating understanding in the community, with the goal of a more peaceful society Position Specific Responsibilities/Accountabilities Serve as a community mediator, conciliator, facilitator, intake person, conflict resolution trainer and community outreach person. Prepare outreach materials (with assistance if needed) for self and other mediators. Travel throughout Los Angeles County to do outreach, intake, and possibly mediate and train in outlying areas of Los Angeles County. Assist in the preparation of contract reports, data entry, correspondence and specific projects as directed by the Director and/or Assistant Director. Coordinate outreach, intake and off-site mediations for self and others. Supervise law students (clinical, work-study, grant.) Teach students how to utilize the database system and trouble shoot administrative and system problems. Serve as a Dependency Court Mediator as needed. Participate in LCCR events, recruitment efforts, and meetings. Must be flexible to work evenings and weekends. Perform other related duties as assigned or requested. The Law School reserves the right to add or change duties at any time. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. Requisite Qualifications: EDUCATION: Juris Doctorate, and/or member of the California Bar (preferred) and mediation trained under the California Dispute Resolution Programs Act (required). Incumbent is expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. EXPERIENCE: A minimum of four years experience in mediation or conciliation (community or conciliation experience and services to low-income individuals is preferred), Must have demonstrated experience managing a high-volume caseload processing intake work (mediation or conciliation intake experience is preferred). Strong preference for prior work experience in the public interest sector. Experience working with people who are upset (e.g., crying or angry) preferably in a community and/or court program. KNOWLEDGE/SKILLS: Bilingual (English/Spanish) fluency preferred. Demonstrated administrative, organizational and leadership skills. Effectively interact with people from diverse backgrounds, cultures and ethnic groups. Able to work collaboratively with students, faculty, staff and administrators, etc. Demonstrated commitment to community service. Ability to work in an office environment with constant interruptions. Exemplary communication skills (both written and oral). Ability to analyze, assess, evaluate, identify, and take the initiative to resolve problems as they arise. Ability to analyze, assess, evaluate, identify problem and take initiative to resolve. Interpretation of applicable laws, policies and principles, etc. Manage multiple tasks simultaneously and meet deadlines, often with competing priorities. Keen attention to detail. Computer competency with Microsoft Office suite, Zoom, and other relevant technology PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, and see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 25 lbs., stoop, kneel, reach high and low, use depth perception. MENTAL DEMANDS: Mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent calculating, interrupted work, variety of interrelated tasks, sustained concentration, use of reasoning, judgment, resourcefulness, analytical ability, and ingenuity. #HEJ# #HERC# Staff Term (Fixed Term) Salary range $71,100.00 - $88,900.00 Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future. Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit *********** for more information.)

Receive and investigate reports of alleged academic and non-academic misconduct, on and off campus, pursuant to Executive Order 1098. Prepare reports and maintains accurate records of proceedings pertaining to corrective action. Assists in preparing reports and maintaining accurate records of conduct proceedings regarding incidents taking place on or off campus. Identify and consider the overall effects of a situation on the parties concerned, taking into account individual circumstances. Make appropriate referrals to Counseling and Psychological Services, Civil Rights & Compliance Office, University Police, and other resources as needed. Represents the University at formal proceedings concerning disciplinary action or assists other staff at those formal proceedings. Engage students in developmentally appropriate conversations to address and resolve off-campus student conduct matters; collaborate with University administration, city government and community members for resolution of student problems or concerns. Facilitate activities and educational programs, promoting civility, engagement and positive social interaction on and off campus. Develop and maintain positive working relationships with faculty, staff, and administration at California Polytechnic State University in order to utilize the full potential of the resources available on the university campus. Includes ongoing interaction with University Police Department, Campus Health and Wellbeing, the Counseling Center, the Residence Life and Education Office, Leadership and Service, the Disability Resource Center, community members, and other university departments as necessary. Researches, designs, and implements training sessions and presentations for relevant University constituencies; serves as resource and advisor on an ongoing basis; assists in creating and revising various publications and other written materials pertaining to University disciplinary policies and procedures. Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Two years of professional experience in one of the student services program areas or in a related field. A master's degree, by date of hire, in a job-related field may be substituted for one year of the professional experience. Additional specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities may be substituted for the required education on a year for year basis. Salary: Anticipated Hiring Range: $29.32 Per Hour Classification Range: $29.32 - $41.70 Per Hour Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties: Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. SCHEDULING COORDINATOR 1. Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly. 2. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. 3. Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. 4. Prepares daily and monthly appointment reports for the physicians and management. 5. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. 6. Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. 7. Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. 8. Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate. 9. Performs facility electronic charge capture. MEDICAL ASSISTANT 1. Prepares patients for examinations. Obtains and records vital signs. 2. Assists the physician with exams and procedures. 3. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 4. Records patient information in chart//EHR. 5. Determines patient care needs and directs patients accordingly. Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Demonstrated ability in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs Req Knowledge and ability in processing new referrals in a timely manner Req Demonstrated ability and knowledge in patients scheduling Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility Req Possesses ability to work independently and in a team setting. Preferred Qualifications: Pref Bachelor's Degree In a related field Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred Pref Certification - Job Relevant Billing and Coding Certificate The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties: Clerical: • Demonstrates accuracy and thoroughness in entering information into computer systems. • Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. • Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. • Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. • Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. • Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. • Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: • Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. • Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. • Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. • Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. • Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. • Adheres to policies aimed to protect patient confidentiality. • Assist Support Coordinator I with complex customer service issues and provide resolution Teamwork/Collaboration: • Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. • Keeps abreast of changes within the USC healthcare system. • Work collaboratively as department's liaison/representation between the department and other hospital and physicians' staff. Other: • May assist with onboarding and training new hire employees and physicians • May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting • May work on auditing, correction, and resubmitting rejected charges and follow up Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Demonstrated ability in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs Req Knowledge and ability in processing new referrals in a timely manner Req Demonstrated ability and knowledge in patients scheduling Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility Req Possesses ability to work independently and in a team setting. Preferred Qualifications: Pref Bachelor's Degree In a related field Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred Pref Certification - Job Relevant Billing and Coding Certificate Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties Clerical: • Demonstrates accuracy and thoroughness in entering information into computer systems. • Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. • Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. • Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. • Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. • Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. • Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: • Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. • Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. • Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. • Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. • Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. • Adheres to policies aimed to protect patient confidentiality. • Assist Support Coordinator I with complex customer service issues and provide resolution Teamwork/Collaboration: • Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. • Keeps abreast of changes within the USC healthcare system. • Work collaboratively as department's liaison/representation between the department and other hospital and physicians' staff. Other: • May assist with onboarding and training new hire employees and physicians • May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting • May work on auditing, correction, and resubmitting rejected charges and follow up Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Demonstrated ability in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs Req Knowledge and ability in processing new referrals in a timely manner Req Demonstrated ability and knowledge in patients scheduling Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility Req Possesses ability to work independently and in a team setting. Preferred Qualifications: Pref Bachelor's Degree In a related field Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred Pref Certification - Job Relevant Billing and Coding Certificate The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a part of the Ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Essential Duties: Greets patients in a courteous and professional manner. Adheres to protect patient confidentiality. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. Schedules patient's diagnostic testing in a timely manner while accommodating patient's needs. Understands the procedures for scheduling patients, and gives proper patient instructions. Notifies patient of upcoming appointments in a timely manner. Communicates all changes with patient and case information to all involved personnel. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR). Works with various hospital personnel to resolve issues and accommodate patient. Preps charts for diagnostic testing. Assist in translation as needed (if applicable). Provides phone coverage as needed. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Ability to work independently and in a team setting to accomplish duties in a timely manner. Knowledge of proper chart format. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Equivalent work experience in customer service and/or medical office. Req Proven record of dealing with the public in a customer service role. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently Preferred Qualifications: Pref Bachelor's degree Degree in a related field Pref 1 year in acute care or ambulatory care setting. Pref Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries. Pref Knowledge of medical terminology. Pref Basic Life Support (BLS) for Healthcare Provider from American Heart Association Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $21.00 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician. Assist with all aspects of patient care. Coordinate outpatient clinic, patient appointments and follow up. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patients thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Clinic. Other duties as assigned. Essential Duties: 1. Greets patients in a courteous and professional manner. 2. Adheres to protect patient confidentiality. 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. 4. Schedules patient's evaluation in a timely manner while accommodating patient's needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed. 5. Schedules patient mandatory teaching classes. 6. Understands the procedures for scheduling patients, and gives proper patient instructions. 7. Notifies patient of upcoming appointments in a timely manner. 8. Arranges patient clinic appointments as requested by the physician. 9. Communicates all changes with patient and case information to all involved personnel. 10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR). 11. Works with various hospital personnel to resolve issues and accommodate patient. 12. Preps charts for clinic, selection committee, and tumor board (if applicable). 13. Assists in clinic with clerical and scheduling needs. 14. Assist in translation as needed (if applicable). 15. Provides phone coverage as needed. 16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. 17. Ability to work independently and in a team setting to accomplish duties in a timely manner. 18. Knowledge of proper chart format. 19. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted. Pref Knowledge of medical terminology preferred. Pref Familiarity with word processing, Cerner, and scheduling software is preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Support Coordinator I serve as an entry level coordinator. The position provides strong customer service and performs administrative support for patients resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, heavy phone answering, clinic/procedure scheduling, encounter registration, and referrals management. Performs other duties as assigned. Essential Duties Clerical: • Demonstrates accuracy and thoroughness in entering information into computer systems. • Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. • Schedules patients' evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing and consultations as needed. • Fulfills other department scheduling functions per department procedures and protocols. • Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity. • Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing. • Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. • Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. • Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed. • Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. • Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc. • Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff., and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. • Adheres to policies aimed to protect patient confidentiality. Teamwork/Collaboration: • Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. • Keeps abreast of changes within the USC healthcare system. • Work collaboratively as department's liaison/representation between the department and other hospital and physicians' staff. Other: • Support Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed. • Participate in audit and correction when needed • Participate in department specific project, audit, quality/process improvement efforts. Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Req Excellent phone and interpersonal skills. Req Excellent verbal and written communication skills. Req Detail-oriented and able to manage multiple tasks simultaneously. Req Possesses ability to work independently and in a team setting. Req Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department. Req Takes initiative, deals effectively with constant change, and willingly accepts responsibility. Preferred Qualifications: Pref Bachelor's Degree In a related field Pref 1 year Administrative or customer service experience in a medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

In support of the Center for the Study of Los Angeles' (StudyLA) mission to assist students, faculty, and staff in becoming agents for social justice, the Research and Outreach Coordinator will support the organization and dissemination of the Center's work. The Coordinator will help maintain StudyLA's digital resources, prepare research materials and data summaries, and coordinate logistics for public engagement and campus partnerships. The position ensures that research findings, events, and reports are accessible and presented clearly to stakeholders across the LMU community. Position Specific Responsibilities/Accountabilities * Maintain and update digital materials, datasets, and online resources to ensure current and accurate public information about StudyLA projects. * Support researchers in preparing reports, presentations, and data visualizations for internal and external stakeholders. * Assist with distribution of StudyLA publications, survey findings, and academic outputs. * Coordinate logistics and materials for Center events, student programs, and community engagement efforts. * Manage updates to StudyLA's website to ensure accuracy, accessibility, and usability. * Track and organize references to StudyLA research in academic and civic contexts. * Contribute to planning and implementing special projects or initiatives assigned by StudyLA leadership. * Participate in LMU meetings or working groups related to research data management, academic dissemination, and institutional partnerships. * Perform other duties as necessary. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. Requisite Qualifications * Typically a high school diploma or equivalent experience, with a focus on public policy, social research, or a related field. * Minimum six months of administrative, research, or academic project support experience. * Demonstrated ability to: * prepare clear and accurate written materials such as summaries, datasets, and reports; * use content management systems or web platforms to maintain accurate digital materials; * utilize data visualization or presentation software (e.g., Excel, PowerPoint, Adobe Acrobat, Tableau); * manage multiple tasks, prioritize deadlines, and maintain organized records. * Strong analytical, organizational, and interpersonal skills. * Ability to learn new software independently and to adapt to evolving project needs. * Interest in Los Angeles, policy issues, or urban affairs is preferred but not required. * Spanish fluency preferred but not required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. #HERC# #HEJ# Staff Term (Fixed Term) Salary range $22.26 - $26.68 Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future. Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit *********** for more information.)

Working Title Continuing Graduate Student Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling ************** or emailing ***************. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Division of Graduate Studies and Career Development Appointment Type This is a one-year probationary position. Time Base Full-time Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $5,083.00 - $5,138.00 Per Month ($60,996.00 - $61,656.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the Associate Dean and Associate Director of Graduate Student Success, Retention & Systems, the Graduate Continuing Student Specialist performs moderately complex student services professional work that advances graduate student success from matriculation through degree completion and post-graduation outcomes. This position provides advising, analytical, and program coordination functions to support graduate student enrollment, retention, advancement to candidacy, degree completion, career readiness, and serves a critical role in the success of the 2026-2028 Graduate Stratefic Enrollment Management Plan. The incumbent works both independently and collaboratively with faculty, department staff, and university offices to ensure equitable and timely progress for all graduate students. Position Information Graduate Advising, Enrollment, and Academic Progress Provide individualized and group advising to graduate students on academic policies, degree requirements, registration, leaves, and advancement to candidacy. Guide students through university and program milestones, ensuring compliance with policies governing thesis/dissertation completion, time limits, and continuous enrollment. Review, analyze, and process petitions (e.g., substitutions, leaves of absence, time extensions, excess unit petitions, and waivers of regulations). Evaluate and update student records, including degree audits, transfer credit, advancement approvals, and award of degree in the student information system (Campus Solutions). Serve as a liaison between graduate programs, the Registrar, and other academic units to maintain data accuracy and timely progression to degree. Processes diploma orders each semester and diploma reissues throughout the year in collaboration with relevant university offices and vendors. Retention and Student Success Develop early alert and outreach systems to identify students experiencing academic, financial, or personal barriers; coordinate targeted interventions with advisors, counselors, and faculty. Conduct post-first-year outreach and re-enrollment campaigns for students who pause enrollment, providing individualized re-entry guidance. Host graduate student workshops and orientation events (e.g., Steps to Graduation, Advancement to Candidacy, Culminating Experience Preparation, and Thesis Formatting Q&A). Manage communication campaigns -including targeted emails and text messages-to improve registration, re-enrollment, and degree completion. Collect, analyze, and report student progression and retention data; recommend policy and process improvements based on findings . Collaboration with Faculty/Department Support Serve as a liaison for graduate program coordinators (faculty) on issues related to graduate enrollment, student progress, and degree completion. Collaborate with departments to improve program processes (e.g., electronic forms, Advancement to Candidacy, petitions, and culminating experience submissions). Represent Graduate Studies on work groups related to student success, retention, and degree completion. Career and Post-Graduation Outcomes Partner with the Career Center to develop specialized professional development opportunities for graduate students, such as workshops on academic and industry career pathways. Support faculty and programs in tracking and reporting alumni career outcomes. Plan alumni and professional networking events, such as the Distinguished Lecture Series, to connect current students with successful graduates and employers. Integrate career readiness discussions into advising to help students align academic planning with long-term professional goals. Other duties as assigned Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job‑related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. Preferred Qualifications Master's degree in Higher Education, Counseling, or related field. Experience working in graduate education or student success within a large, urban university. Knowledge of the California State University student information systems, enrollment data analysis, and CRM software. Environmental/Physical/Special The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. The incumbent is a student advocate for the Division of Graduate Studies & Career Development , and Academic Affairs cabinet area. Some work on weekends and evenings may be required. Extended periods of the day may be spent in an office, seated at a desk on a computer keyboarding, or at meetings. The incumbent facilitates presentations on a regular basis. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at ******************************************************* The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at **************. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Under the general supervision of the Director for Student Rights & Responsibilities, the University Judicial Coordinator will receive and investigate reports of alleged misconduct. The person holding this position will perform judicial investigations on behalf of Office of Student Rights & Responsibilities and provide analysis and outcomes while maintaining compliance with the California State University system-wide executive order 1098, which governs the judicial process. Department Summary The Office of the Dean of Students (DOS) is committed to supporting the overall success of students by fostering the development of integrity and problem-solving skills, teaching self-advocacy and personal responsibility and helping students understand the fundamental principles of good citizenship and responsible leadership. The Office of the Dean of Students is a resource for resolving student issues, including student misconduct. Within DOS, the Office for Student Rights & Responsibilities (OSRR) is responsible for acting on behalf of the University President regarding all aspects of student discipline. OSRR receives reports of alleged misconduct relative to Title 5 of the California Code of Regulations, investigates all allegations pursuant to CSU Executive order 1098 in order to determine whether University disciplinary action is to be initiated, and determines appropriate university judicial case dispositions and sanctions. Key Qualifications * Familiarity with student conduct management systems. * Working knowledge of techniques for dealing with and solving problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds. * Ability to utilize advanced skills, principles, and practices of community engagement. * Ability to advise students individually and in groups on routine and sensitive matters where required. * Ability to adapt to complex, high-pressure situations and manage fluctuating caseloads effectively, including during peak case management seasons. Education and Experience * Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Three years of progressively responsible professional student services work experience. * A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. * A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Salary and Benefits Anticipated Hiring Range: $66,528 - $77,951 Per Year Classification Range: $66,480 - $94,716 Per Year Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Positions are posted for a minimum of 14 calendar days.

Under the general supervision of the Director for Student Rights & Responsibilities, the University Judicial Coordinator will receive and investigate reports of alleged misconduct. The person holding this position will perform judicial investigations on behalf of Office of Student Rights & Responsibilities and provide analysis and outcomes while maintaining compliance with the California State University system-wide executive order 1098, which governs the judicial process. Department Summary The Office of the Dean of Students (DOS) is committed to supporting the overall success of students by fostering the development of integrity and problem-solving skills, teaching self-advocacy and personal responsibility and helping students understand the fundamental principles of good citizenship and responsible leadership. The Office of the Dean of Students is a resource for resolving student issues, including student misconduct. Within DOS, the Office for Student Rights & Responsibilities (OSRR) is responsible for acting on behalf of the University President regarding all aspects of student discipline. OSRR receives reports of alleged misconduct relative to Title 5 of the California Code of Regulations, investigates all allegations pursuant to CSU Executive order 1098 in order to determine whether University disciplinary action is to be initiated, and determines appropriate university judicial case dispositions and sanctions. Key Qualifications Familiarity with student conduct management systems. Working knowledge of techniques for dealing with and solving problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds. Ability to utilize advanced skills, principles, and practices of community engagement. Ability to advise students individually and in groups on routine and sensitive matters where required. Ability to adapt to complex, high-pressure situations and manage fluctuating caseloads effectively, including during peak case management seasons. Education and Experience Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Salary and Benefits Anticipated Hiring Range: $66,528 - $77,951 Per Year Classification Range: $66,480 - $94,716 Per Year Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Positions are posted for a minimum of 14 calendar days.

Application Process: Please include a cover letter with your resume/CV. About USC & the Residential College Coordinator Situated in the dynamic heart of Los Angeles-where innovation, culture, and history converge-USC stands at the crossroads of global influence, soon to host the LA 2028 Olympics and other world-renowned events. As a proud member of the Big Ten, USC's rich traditions, spirited culture, and expansive opportunities provide a powerful backdrop for the RCC's work-impacting lives, building community, and advancing the values that define the Trojan Family. Within this energetic and prestigious environment, the Residential College Coordinator (RCC) serves as a full-time, live-in professional who helps transform residential spaces into thriving communities. The Residential Education staff at the University of Southern California plays a vital role in shaping the student experience for over 9,500 residents living within USC Housing. RCCs are essential to fostering connection, support, and leadership among students, while cultivating a sense of purpose and pride in Trojan life. Essential Duties and Responsibilities include the following: Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College/Community Coordinator Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA Participate in the departmental 24/7 on-call duty and emergency response system for the residential community Provide advice, support, assistance and referrals to resident students regarding academic, housing, personal or other concerns Provide resources and support for the activities and programs in the building/community Serve as a judicial hearing officer within the Residential Review process Serve as a representative on department task forces, projects, and/or committees Maintain a weekly work schedule with a minimum of 37.5 hours/week for residents and staff. Evening office hours are expected. Additionally, there will be periodic weekend commitments Perform administrative functions for day-to-day operation of the assigned residential community Other duties as assigned by the department leadership Assist with the maintenance of residence halls in cooperation with USC Housing In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. Qualifications: The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Master's Degree in college Student Personnel, Higher Education/Student Affairs or Human Services field is required. Work Experience: An ideal candidate will have at least two years of post-Master work experience within residence life as well as someone who has demonstrated leadership ability and ability to work effectively with staff and students. Supervision Experience: Requires a minimum of two years of supervisory experience Staff Training, Supervision, and Development Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College Coordinator Coordinate training for RAs and Senior Staff during Fall Training (July/August), Winter Training (January), Spring Training (March/April), and in-area training throughout the year Provide staff direction, support, and professional development during weekly staff meetings and one-on-one meetings Provide routine performance evaluations of Resident Assistants and Graduate Assistants Create a supportive environment that promotes the professional and personal development of each student staff member Administrative Functions Develop a working knowledge of the Office for Residential Education operations Manage the day-to-day operations of a housing community ranging from 250-1,000 beds Maintain work schedule designed to provide maximum accessibility and involvement with students and staff. It is expected that the Residential College/Community Coordinator will be available to students and staff in the evening hours and during periodic weekend commitments Demonstrate effective communication, planning, and organizational skills as they relate to job responsibilities Maintain an awareness of the physical needs of the residence halls Walk the floors of assigned building(s) weekly to assess environmental and safety conditions Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out Develop a working relationship with the University of Southern California Department of Public Safety Maintain office management information and supplies Maintain building/community rosters and have accurate knowledge of hall vacancies in collaboration with USC Housing Student Conduct Responsibilities Ensure proper administration and enforcement of the Office for Residential Education and University policies and procedures Serve as a Residential Review Hearing Officer and adjudicate violations of the USC Housing contract that occur in the residence halls/apartments, including follow-up and intentional educational sanctioning Duty Responsibilities Serve in an evening and 24-hour weekend/holiday duty system. While on duty, serve as a resource to all Resident Assistants. Being on duty requires the Residential College/Community Coordinator to be on campus or within the duty perimeter. On duty staff will carry a duty mobile phone and respond to all calls. Weekday duty is 24-hour coverage until 8:30 am the following day. Weekend/Holiday duty is 24-hour coverage beginning on Friday until 8:30 am on Monday. The On-Duty Residential College/Community Coordinator will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations The On-Duty Residential College/Community Coordinator will keep the leadership staff informed of emergencies or serious disruptions that may require intervention or follow-up Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls Input all student of concern information and communication into the reporting system Budgeting Functions Maintain a building/community budget including funds for programming, faculty funds, and office supplies Maintain accurate records and receipts for the Workday financial reconciliation processes Student Development Functions Incorporate student development theory and knowledge into daily practices and decision-making Be available to Resident Assistants and students for referral and counseling needs, conflict mediation, crisis intervention and appropriate follow-up Develop working relationship with Faculty in Residence through regular meetings and on-going communication Serve as a referral agent to other departments including the Office for Health Promotion Strategy, Office of Community Expectations, Counseling & Mental Health, Campus Support & Intervention, and other University related services Departmental Duties Attend and participate in bi-weekly Department meetings Attend and participate in bi-weekly Area meetings Attend and participate in weekly RCC meetings Attend regularly scheduled one-on-one supervisory meetings with the Assistant Director Assist in the recruitment and selection of Graduate Residential College Coordinators and Resident Assistants Assist in the departmental training of student staff members Participate in committees/task forces established by the Office for Residential Education and the Division of Student Life Develop working relationships with key campus partners, including but not limited to: Department of Public Safety (DPS), Office for Health Promotion Strategy, Office of Community Expectations, Office of the Vice President, Fraternity and Sorority Life, Counseling & Mental Health, Campus Support & Intervention, and the Student Life resource centers Attend events and programs sponsored by the department and/or the Division of Student Life, including those that periodically occur on weekends and evenings Wear appropriate attire for office hours, central staff functions, and all meetings Other duties as assigned by the department Programming and Community Building Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA Assist with the implementation of the Residential Experience Engagement (intentional interactions and programming) Attend programs, meetings, and activities offered by student staff and community council Participate and help with all residential faculty programming, including Faculty in Residence (FIR) Dinners Serve as a programming resource for staff and students, providing information about the campus and community contacts Encourage, evaluate, and implement changes in a wide variety of developmental programs Promote safety and security awareness in the assigned hall(s) through educational programming Mission Related Responsibilities Foster an atmosphere in the residence halls that supports the departmental, division and University missions Promote social justice through daily practices and policies as well as through programming initiatives and community building Develop and promote a housing community that is culturally inclusive Professional Development Participate in professional development opportunities sponsored by the Office for Residential Education and the Department of Student Life A limited amount of professional development funds are available annually to attend workshops or conferences supported by their individual professional development plan, funds are based on budget availability. Residential College/Community Coordinators have additional opportunities to co-instruct Emerging RA Development (4-week RA training class); serve on division and university committees; adjudicate higher level student conduct cases; facilitate professional development; recruit professional staff members at conferences; and additional duties upon request and evaluation of performance Additional information: Compensation: Salary $64,480.00 (12-month, live-in position). Furnished 1-2 bedroom apartment, Partial meal package, Full university benefits. The annual base salary range for this position is $63,156.24 - $ $68,640. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations #LI-MN1 Manages the day-to-day operations of a Residential College/Community. Serves as primary advisor for the Building Government. Assists in developing behavioral standards appropriate to group living in an academic institution. Recruits, screens, hires, trains and directly supervises all assigned staff. Maintains an awareness of the physical needs of the residence halls/apartments. Serves on a weekly emergency response rotation for all USC Housing facilities. Identifies and prioritizes problems and issues related to service area. Maintains a building/community budget including funds for programming, staff development, and office supplies. This position requires living in a residential hall or apartment. Minimum Education: > Master's degree Minimum Experience: > Experience advising a student government and/or students regarding various student services. > Requires theoretical understanding in the area of student development. > Strong interpersonal and oral and written communication skills. Preferred Experience in addition to the above: > Demonstrated experience in area of residential life including supervision of student staff. > Experience with both residence halls and university apartment style living and familiarity with an urban setting. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work. The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Programs Advisor II (Study Abroad Advisor) in the Office of Overseas Studies. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences. The Office of Overseas Studies also serves undergraduates from the other schools at USC. Responsibilities include: Advise students on all aspects of study abroad, including suitable programs, application process, course offerings at partner institutions, integration with study plans, cost and funding sources, visas, travel, health and safety considerations, different cultures and academic systems, and co-curricular/extracurricular opportunities. Liaise closely with academic advisors and articulation office regarding course plans and articulation of overseas courses. Interface with academic advisors and faculty to exchange and update information or to enlist support for programs. Review student applications for determination of program eligibility. Grant or deny admission to programs, providing alternatives or referrals as appropriate. Coordinate and manage all logistics of assigned study abroad program portfolio, including invoice payments and transcript processing. Coordinate exchanges with partner universities, advise inbound exchange students, facilitate DS-2019 documentation, and liaise with academic units receiving students. Develop and/or maintain relationships with partner universities, third-party program providers, and other service providers; plan programming as needed; assist with drafting agreements. Stay current with institutional and programmatic changes. Travel internationally and domestically as needed. Promote and publicize programs. Plan events. Manage the study abroad ambassador program. Design and develop informational or promotional materials using various media. Create and manage website content. Work with outside vendors to order print materials and promotional items. Plan and oversee events such as study abroad fairs, information sessions, and re-entry programming. Assess effectiveness of materials and events and make modifications as appropriate. Make formal presentations as required. Oversee the operation of one or more USC-administered programs in coordination with the resident director(s), including program design, budgets, banking, payroll, and other program logistics. Design and deliver pre-departure orientations and re-entry programming for students. Monitor and assess health, safety, and security risks. Support students abroad with housing, academic, and student support issues as they arise. Address health, safety, and student conduct issues in collaboration with campus units and outside organizations. May be in contact with families to provide information and facilitate problem resolution. Provide input on the development of program budget(s). Monitor expenditures for adherence to budget guidelines and analyze for cost effectiveness. Gather data from various sources and prepare reports for management review. Submit status reports on program activities. Assist in program development and review in collaboration with academic units and faculty members. Complete any required administrative paperwork. Participate in the development and implementation of program policies and procedures. Provide leadership, guidance and supervision to staff, student workers, volunteers, and/or graduate assistants. Lead others in the planning and delivery of services, activities and special events. Maintain professional currency through participation in associations, committees, workshops and other means of networking; represent Overseas Studies in professional groups and to student organizations; represent USC internationally. Preferred Qualifications: Master's degree Five or more years in study abroad advising and/or international program coordination Proficiency in one or more foreign languages Experience with Terra Dotta Systems for study abroad One year or more studying and/or working abroad Experience creating and managing web content The salary for this position is $70,304 annually. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents' health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC's comprehensive benefits here. This position is hybrid/on-campus Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. Required Documents and Additional Information: Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents. Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Student personnel administration USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The University of Southern California is one of the world's leading private research universities with over 40,000 students from all 50 states, and more international students than any other university in the United States. As primarily an academic community, the university believes that all students should be able to pursue their education in a safe environment, and seeks to create, maintain, and protect an optimal educational environment by its codes of conduct and conduct processes. Job Description The Academic Integrity Coordinator is responsible for Investigating, processing and resolving reported incidents of conduct of an academic nature by students in violation of university policy. Promotes and ensures accountability to and understanding of university practices and policies through intervention and disciplinary action and serves as a primary point of contact for student, faculty, staff, and external parties and witnesses. Job accountabilities include: * Meets with students through informal and formal processes to discuss reported incidents of alleged academic misconduct. Conducts investigations, when necessary, as outlined in the university's student handbook and other university policies. Determines and processes investigative plan and timeline. Identifies and interviews faculty, respondents, and witnesses, and serves as the primary case processor and point of contact for all interested parties. Gathers, reviews, and analyzes information/ evidence as outlined in the student handbook and other university policies. * For formal resolutions, convenes and conducts hearings with student respondents and advisors to inspect and review all information/evidence and allegations brought against respondents. Conducts further investigation as appropriate. Weighs information/evidence from various sources, determines credibility, makes a determination of responsibility when supported by the information/evidence, and proactively identifies conduct or academic work violating the student handbook, the course syllabus and other university policies. Prepares and maintains necessary reports based on investigative determinations, documenting the chronology and content of the investigation and information/evidentiary review process. Resolves cases, renders findings of responsibility when supported by the information/evidence and determines violations of policy. Determines outcomes as appropriate that support the mission, values, health, safety and wellbeing of the university community and the mission of the office. Ensures students complete assigned outcomes. Provides information as needed to the appeals coordinator. * ·Communicates and provides information about the disciplinary review process. Provides guidance and support resources to students involved in the investigation and disciplinary review process. Tracks case developments, completion and follow-up including outcome compliance. Identifies trends in student academic integrity incidents in various campus communities for education and outreach. * Provides consultation when appropriate to faculty and other members of the USC community regarding academic integrity expectations and the conduct review process. * Provides training to individuals or groups relevant to policies governing academic integrity and other university guidelines as appropriate. Develops, plans, and presents student, parent, and faculty/staff educational programs. Assists in preparation or updates of publications. Provides training and guidance to graduate and undergraduate workers. * Collaborates and coordinates with campus partners, faculty, and staff as appropriate to mitigate threat and increase student support. Addresses and responds to student behavioral problems and mental health concerns. Guide students in examining their decision-making process within the context of their health, safety and wellbeing, and adjustment to campus life. Educates students about community expectations related to academic integrity standards at USC. Guides students in identifying problems, resources, and developing strategies to best address issues that pose challenges to students' personal and educational success; helps students refining conflict resolution and decision-making skills; refers students to appropriate resources to address issues of concern. * Maintains compliance with federal and state laws regarding privacy. Maintains compliance with university policy and legal mandates regarding fair process and student procedural rights. Maintains statistical data, department and student records, documentation of procedural compliance, communication, and case management. * Assists with Review Panel recruitment, training, and facilitation. * Updates website and communications; works with various student populations on the campus, as assigned. * Engages proactively in the USC community in outreach, prevention and education efforts related to academic integrity expectations. * Participates in campus activities, events, and celebrations to enhance office visibility (e.g., new student orientation, move-in, Homecoming, Commencement, etc.). * Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety. * Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Performs other related duties as assigned or requested. Job Qualifications: * Minimum Education: Master's degree * Combined experience/education as substitute for minimum education. * Minimum experience: 3 years * Minimum field of expertise: Directly related experience in advising, investigating, and/or adjudicating misconduct cases and handling grievance processes. Demonstrated ability to make thoughtful and effective recommendations in conduct related matters. Demonstrated critical thinking, communication, and writing skills. * Preferred Education: Master's degree Salary Range: The annual base salary for this position is $78,256-$89,527. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-MN1 Minimum Education: Master's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Skills: Directly related experience in student support services. Demonstrated interpersonal, critical thinking and communication skills. Demonstrated analytical and/or problem solving capabilities. Ability to deal objectively and tactfully with sensitive, confidential information. Ability to conduct interviews and investigations. Ability to present ideas clearly and effectively, both orally and in writing. Preferred Education: Master's degree USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************