Patient Service Representative jobs at UT Health San Antonio - 56 jobs

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

A prestigious medical center in Dallas is seeking a Surgery Scheduler to provide advanced scheduling for surgical procedures. The ideal candidate will have a High School Diploma, with exposure to physician billing and surgery scheduling, and at least 5 years of experience in a medical office environment. This role involves coordinating with surgeons, obtaining necessary pre-certifications, and ensuring proper scheduling practices. Competitive benefits are offered, emphasizing growth, teamwork, and excellence in patient care. #J-18808-Ljbffr

Job Description - Surgery Scheduler Neurosurgery, Texas Health Dallas (869416) Why UT Southwestern? With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! Job Summary Works under minimal supervision to provide advanced scheduling of patients for department or clinic. Benefits PPO medical plan, available day one at no cost for full‑time employee‑only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! Experience and Education - Required Education: High School Diploma or equivalent Experience: Exposure and working knowledge of physician billing, medical collections, coding and surgery scheduling; 5 years of experience working in a medical office environment. Additional education may be considered in lieu of experience. Preferred Experience 1 year of experience in surgery scheduling. Job Duties Schedules patient surgical procedures at various entities (University Hospitals, Ambulatory Surgery Centers) in accordance with established protocols; acquires the appropriate information and orders from the surgeon. Provides pre‑certification of all procedures to ensure coverage and proper billing procedures; and/or may obtain insurance pre‑certification from the referring physician's office and contacts insurance carriers for confirmation; advises clinic and/or patient on co‑payment or co‑insurance responsibility. May be responsible for accurately entering scheduling, insurance and registration information into the appropriate system(s). Maintains and monitors surgical block time to keep utilization at a high standard; advises surgeon of unused time and releases the unused time to prevent loss of department's surgical block time. Requests and secures tissue from Tissue Bank/Transplant Services working with Faculty and OR to ensure delivery of the requested tissue at the time of surgery to avoid delay or cancellation of surgery. Requests and/or obtains the ordered materials and/or equipment needed for surgery and confirms with the surgeon before surgery in order to avoid delay or cancellation of surgery. May research claims on payment denials from third‑party carriers for pre‑certified procedures. Acts as liaison with other departmental staff when needed for the coordination of multiple and/or special procedures. Adheres to patient privacy act HIPAA, and confidentiality policy at all times. Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human‑subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human‑subjects research records. Performs other duties as assigned. Security and EEO Statement Security: This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. EEO Statement: UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. #J-18808-Ljbffr

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Coordinating healthcare services to control costs, improve quality, and ensure efficient delivery. Obtaining authorization, Utilization management, compliance and patient/member support. Key duties include reviewing service requests, managing provider relationships, implementing quality improvement initiatives, and staying updated on regulations to balance financial health with patient care. Screening pre-certification requests, reviewing service utilization, assisting members with benefits, and facilitating communication. Handles day-to-day tasks like screening requests, clarifying benefits. High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Receive all incoming calls and faxes for the clinic and take information from incoming calls or faxes to handle or distribute them accordingly. Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed. Receive patients, verify and update their demographics and insurance information. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR(electronic medical records). Check patients out of the clinic, including copays and scheduling follow-up appointments. Prepare and organize daily deposits in accordance with the clinic's designated policies and procedures. Document collected funds correctly according to policy and procedure. Responsible for cash bags. Correspond with patients who have missed appointments. Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form. Contact patients regarding changed or rescheduled appointments and make the necessary updates in IDX. Obtain/update patient photo in the EHR(electronic health records) system. Obtain insurance authorizations and eligibility for essential personnel designation. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Greets patients professionally and courteously at the beginning and end of the visit. Requests insurance information and updates as necessary. Scans insurance and patient picture identification into the EMR. Correct patient's demographic information as necessary. Call patient to verify rescheduled appointments. Request any additional payments and schedule the next follow-up appointment and or testing. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Answer incoming patient calls promptly and professionally, often handling back-to-back calls in a high-volume environment. Schedule and confirm patient appointments via phone. Respond to patient inquiries regarding services, billing, and insurance. Process charges for clinic services and assist with insurance claims as needed. Maintain accurate patient records and documentation related to calls and follow-up actions. Triage calls to appropriate clinical or administrative staff. Provide excellent customer service, ensuring patient satisfaction and timely resolution of issues. May handle payments over the phone, following cash-handling policies. A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR. Telehealth presenter. Checks access to care through EMR. Patient Throughput Management Ensures protected health information (PHI) is scanned into EMR. Assist when needed in processing patients through EMR. Schedules and completes paperwork for offender Record Reviews. Effectively participates in the overall goals of the Managed Care team. Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI. Support the goal of the unit by attending meetings. Acts as courier to facilitate the EMR operation. Performs all other health information tasks as necessary. About Managed Care: Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.Must have excellent customer service skills, be friendly and have a high interest in caring for people. Patient Arrival Verify Insurance Computer skills necessary to the job: typing, enter patient information in electronic medical records Answer phones Schedule provider appointments Work independently and as a team member A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

* PRN- Two Thursdays a month (1st and 3rd Thursday of each month) - 8am-5pm* Why Choose Us? #TSC * Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported. * Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you. * Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication. * Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients. Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions: * Has to train in all areas: Check in/out, Chart Auditing, Call Center functions. * Provides excellent customer service to patients by listening and appropriately serving patients. * Contributes to an overall positive work atmosphere through actions and attitude. * Relays relevant information to the appropriate internal staff. * Follows practice procedures for appointment entry, check-in and/or check-out processes. * Participates in office meetings and educational activities. * Maintains work area in neat and orderly manner. * Complies with HIPAA procedures. * Other duties as assigned. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all TSC locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Individualized orthopedic care and customized treatment and training programs are delivered by experienced sports medicine-trained orthopedic surgeons, physical therapists, nutritionists, exercise physiologists, biomechanists, strength & conditioning coaches and athletic trainers. This experienced team, including orthopedic doctors, offers a comprehensive suite of services to help athletes perform at their highest level: * Orthopedic injury prevention and evaluation * Orthopedic surgery, including minimally invasive options * Post-injury rehabilitation and physical therapy * Sports concussion management * Strength & conditioning training * Performance testing * Sports nutrition In addition, advanced diagnostic imaging services and an ambulatory surgery center are conveniently located adjacent to the Institute to ensure a seamless treatment process. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Position assists in ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: * Assists in obtaining demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. * Explains all required forms to the patient or guarantor and obtains the necessary signatures. * Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. * Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. * Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. * Posts payments in the computer system and generates the appropriate patient receipts. * Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. * Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. * Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. * Performs other duties as assigned. Certification/Skills: * Ability to multi-task. * Proficient typing/keyboarding skills. Minimum Education: High School Diploma or equivalent required Minimum Experience: None Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. We are hiring for a Patient Access Rep II for our Float Pool department. This role serves as the first point of contact for patients and visitors. This role is crucial to ensuring that day-to-day operations run smoothly and that excellent customer service is provided. Travel to other clinic locations is required for this role. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Position is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: * Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. * May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. * Explains all required forms to the patient or guarantor and obtains the necessary signatures. * Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. * Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. * Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. * Posts payments in the computer system and generates the appropriate patient receipts. * Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. * Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. * Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. * Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High school diploma or equivalent. Minimum Experience: Two years of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. UTHealth Houston's School of Dentistry is hiring for a Senior Patient Access Representative to join their team of professionals. The Senior PAR will be responsible for registration (check-in) and patient check-out, scheduling appointments, cash handling, and more. The ideal candidate will have patient account management experience. Call center, accounts receivable (AR) report and/or accounts payable (AP) experience is a plus. Bilingual (Spanish speaking) is also a plus! Location: 7500 Cambridge, Houston, Texas 77054 Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Position is responsible for mentoring other employees as a team leader, scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: * Schedules patient appointments and enters required information in the computer system in an accurate and timely manner. * Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. * Explains all required forms to the patient or guarantor and obtains the necessary signatures. * Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. * Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. * Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. * Posts payments in the computer system and generates the appropriate patient receipts. * Monitors, reviews and resolves patient account issues on assigned reports. Performs account analysis and trending. * Completes quality review and monitors for process improvement opportunities. * Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training. * Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. * Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. * Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. * Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High school diploma or equivalent. Minimum Experience: Four years of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Residency Requirement: Employees must permanently reside and work in the State of Texas.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. We are hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office for scheduling, documenting patient communications, and providing customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment. Position Key Accountabilities: 1. Provides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments. 2. Responsible for navigating MS Office documents in order to obtain information in a scheduling environment. 3. Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary. 4. Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required. 5. May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed. 6. Maintains a 95% or higher QA score per departmental QA process. 7. Responsible for complying with all policies and procedures regarding HIPPA compliance. 8. Identifies and handles a variety of routine to complex customer or prospect inquiries or requests. 9. Reviews incoming correspondence and promptly takes appropriate action. 10. Performs QA as assigned by Team Lead or direct supervisor. 11. Performs other duties as assigned. Certification/Skills: * Some knowledge of business office, patient access, medical terminology, healthcare front office or healthcare setting * Proficient in GE Centricity Business * Proficient in EHR system * Skilled to between 1-5 ACD skills/clinics * Knowledge of insurance products * Proficient in keyboard skills * 10-key excellent verbal and written skills Minimum Education: High school diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred. Minimum Experience: One (1) year of hospitality and/or hospital/medical front office, patient access experience. Experience within a call center environment preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement. Physical Requirements: Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Residency Requirement: Employees must permanently reside and work in the State of Texas.

UTHealth Houston - UT Physicians Bayshore Multispecialty Clinic is hiring a Patient Access Representative I, II to join their team of professionals in south east Houston. This position is essential to maintaining workflow efficiency and ensuring timely patient access. The PAR will manage high‑volume operational tasks, including processing incoming external and internal referrals, handling faxes, checking patients in and out, and coordinating scheduling requests. The ideal candidate will have ambulatory healthcare clinic appointment scheduling experience; Experience communicating with patients regarding appointments, insurance, payments; Comfortable collecting payments; Knowledgeable about health insurance; Ability to multitask; Bilingual; Epic EHR Schedule: Monday - Friday, 8am-5pm Perks: No weekends; Free on-site parking; Opportunity to work in a large multispecialty clinic What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: 1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. 2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. 3. Explains all required forms to the patient or guarantor and obtains the necessary signatures. 4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. 5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. 6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. 7. Posts payments in the computer system and generates the appropriate patient receipts. 8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. 9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High School Diploma or equivalent Minimum Experience: One (1) year of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. The Patient Access Representative working in our UT Physicians Pediatric Bay Area Clinic is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. This is a front desk position consisting of registration, checking in/out patients, collecting payments, insurance verification, scheduling, referrals and prior authorizations Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Location: UT Physicians Pediatrics BAPA7150 El Camino Real, Houston, TX 77058Schedule: Full-Time, Mon-Fri, 8am-5pm Position Key Accountabilities: * Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. * May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. * Explains all required forms to the patient or guarantor and obtains the necessary signatures. * Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. * Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. * Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. * Posts payments in the computer system and generates the appropriate patient receipts. * Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. * Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. * Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. * Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High school diploma or equivalent. Minimum Experience: Two years of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

UTHealth Houston's Psychiatry and Behavioral Sciences' Texas Child Health Access to Telemedicine Program serves as the primary point of contact for patients referred to our virtual, school-based program. The Patient Access Representative in the Texas Child Health Access to Telemedicine Program serves as the first point of contact for patients referred to our virtual, school-based program. A Patient Access Representative will introduce families to TCHATT services, obtain consent for services, register, and schedule patients. What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: 1. Reviews incoming TCHATT referrals and makes initial contact with families who are seeking services. 2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. 3. Explains all required forms to the patient or guarantor and obtains the necessary signatures. 4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. 5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. 6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. 7. Posts payments in the computer system and generates the appropriate patient receipts. 8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. 9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Bilingual Preferred (English/Spanish) Minimum Education: High School Diploma or equivalent Minimum Experience: One (1) year of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Residency Requirement: Employees must permanently reside and work in the State of Texas.

UTHealth Houston - UT Physicians Sienna Multispecialty is hiring a Patient Access Representative to join their team of professionals. This role is essential in managing referrals, covering the front desk, and handling multiple in-baskets in our busy clinic, which sees 150-200 patients daily. The ideal candidate will have previous multispecialty experience. Schedule: Monday - Friday, Saturday as needed What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: 1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. 2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. 3. Explains all required forms to the patient or guarantor and obtains the necessary signatures. 4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. 5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. 6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. 7. Posts payments in the computer system and generates the appropriate patient receipts. 8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. 9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High School Diploma or equivalent Minimum Experience: One (1) year of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

UTHealth Houston - UT Physicians Cinco Ranch Clinic is hiring a Patient Access Representative I,II to join their team of professionals in the Cinco Ranch (Katy) area. The ideal candidate will have cash handling experience and must excel in customer service. This is an exciting opportunity to be a part of one of UT Physician's multi-specialty hubs and be part of a skilled and supportive clinic team. Schedule: Monday - Friday / Some evenings and weekends What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Summary: Responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. Position Key Accountabilities: 1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. 2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. 3. Explains all required forms to the patient or guarantor and obtains the necessary signatures. 4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. 5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. 6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. 7. Posts payments in the computer system and generates the appropriate patient receipts. 8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. 9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High School Diploma or equivalent Minimum Experience: One (1) year of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.