Technical Support Specialist jobs at UT Health San Antonio

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

Primary Purpose: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware. Qualifications: Education/Certification: High school diploma or GED Clear and valid driver's license Various technical certification a plus Special Knowledge/Skills: Knowledge of computer workstation setup (identify requirement-i.e., Novell workstation) Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Experience: One year of work experience installing, maintaining, and repairing computers and peripherals Major Responsibilities and Duties: Technical Support 1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed. 2. Provide technical assistance to users of computers, instructional equipment, and software. 3. Install and configure application and operating system software and upgrades. 4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment. 5. Assist with the organization and distribution of technology-based material for classroom use. Equipment Repair and Maintenance 6. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. 7. Remove old equipment and perform data migration to new machines. 8. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. 9. Maintain accurate records of time and materials required to perform repairs and service. 10. Ensure technology equipment in classrooms, instructional labs, and campus administrative offices meet the district standard of safe student instructional and staff working environment. 11. Analyze, resolve, or report complex PC and peripheral LAN/WAN connectivity failures/issues to the appropriate personnel. 12. Configuring PC, touchscreen devices, and other technology equipment to district wireless LAN. 13. Provide excellent customer technical and non-technical communication with follow-up/follow-through techniques. Inventory 14. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s). 15. Identify, request, and control the inventory of repair parts. Other 16. Compile, maintain, and file all physical and computerized reports, records, and other documents. 17. Comply with policies established by federal and state law, State Board of Education rule, and local board policy. 18. Comply with all district and campus routines and regulations. 19. Follow district safety protocols and emergency procedures. 20. Respond to after-hours emergencies as needed. Additional Duties: 21. Any and all other duties as assigned by immediate supervisor. Supervisory Responsibilities: None. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over) Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district wide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress

McWilliams School of Biomedical Informatics is shaping the future of patient care, disease prevention, and biomedical discovery by transforming data into innovative solutions powered by artificial intelligence, data science, and informatics. We are the only biomedical informatics program with advanced doctoral degrees in Texas and the largest and only free-standing informatics school in the nation. This position is based in/ and surrounding area of the Victoria, TX region. This position will support the Center for Behavioral Emergency and Addiction Research's Heroes Program in Houston, Texas. UTHealth Houston's Center for Behavioral Emergency and Addiction Research oversees several initiatives to address substance use disorders and behavioral emergencies across Texas. Peer Support Services Specialist will work with a multidisciplinary team to provide assertive outreach, navigation to care, direct peer support, and education surrounding substance use prevention, treatment, and recovery in a clinical research environment. Position Summary: Assists with peer recovery support services directly to patients that applies knowledge and skills drawn from lived experience and certification competencies, including assertive outreach, enrollment, mutual support, and additional wrap-around services to eligible patients and ensures quality data maintenance for research and clinical team. Position Key Accountabilities: Assists with direct patient-related peer support services for social determinants of health to individuals enrolled in HEROES and other clinical research programs. Assists with outreach schedule, mutual support groups for peer-education and family support, marketing and organization of all peer-related activities. Assists with outreach to individuals homes and other places. Assists with group services to multiple people, both through virtual and in-person. Follows guidance to ensure peer support team remains aligned with the overall message and purpose of the program. Follows UTHealth program regulations, guidelines and practices are being followed. Cooperatively assist with other job duties as assigned to support the provision of quality services to consumers; remain available to team members in crisis situations; and support the clinical/research team where necessary. Performs other duties as assigned. Certification/Skills: Basic computer skills (email, word processing, excel, etc.). Peer Recovery Support Specialist (PRSS)/(RSPS) by Texas Certification Board (TCB) required Minimum Education: High school diploma. Minimum Experience: One (1) year of experience providing peer recovery support to youths or adults. Certification (as a Peer Support Specialist) at the state and national level required.

Title: Information Systems Support Specialist Reports To: Director of Information Services/PEIMS Coordinator Pay Grade: AP3 Calendar: 226 Status: Exempt Primary Purpose Focus primarily in database administration and assist in ensuring District technology and information systems are secure, well maintained, and operate reliably. Help determine the District's data needs by understanding system workflows and integrations between systems including network infrastructure. Manage current systems-related projects and help identify changes and techniques that may improve efficiency. This position relies heavily on extensive experience and judgement to plan and accomplish department and district goals as the individual will lead and direct the work of others. Qualifications: Education/Certification Bachelor's Degree in Computer Science, Information Technology or another relevant field. Relevant certifications are beneficial but not required. Special knowledge/Skills: Hands on experience and extensive working knowledge of database administration. Demonstrated understanding of software applications including but not limited to SQL Server, Student and Business Information Systems, Microsoft Access and Excel. Excellent oral and written communication skills Ability to maintain accurate and auditable records used for government reporting. Strong organizational, communication, public relations and interpersonal skills. Ability to develop and implement policies and procedures. Ability to train staff as needed. Experience: Minimum 3 years of experience required in this field or a related area. Experience in Student Information/Financial Management/HR Software preferred. Major Responsibilities and Duties: 1. Administer, Create and Maintain SQL databases. 2. Respond to requests for technical assistance via phone, email and work order system. 3. Maintain a strong working understanding of network systems and cloud architecture used to support the delivery of products and services. 4. Coordinate and manage the planning and acquisition of products needed to maintain software applications which meet the on-going needs of the District. 5. Compile, analyze and evaluate data from multiple sources to provide decision-making information to schools and departments. 6. Provide hands-on system administration support, and system operations support. 7. Communicate necessary information to Director and PEIMS Coordinator and make suggestions on how to improve operations as necessary. 8. Translate technical information for consumption by non-technical staff. 9. Develop and conduct workshops/training sessions to ensure maximum and efficient utilization of any systems and hardware currently being used. 10. Coordinate, schedule and assist in processing functions related to department operations. 11. Run edits, reports and verification checks on data to ensure accuracy of information. 12. Distribute edits and reports to appropriate staff for analysis, verification, and correction. 13. Comply with District standards for Texas and Federal attendance accounting laws and procedures in the Texas Student Attendance Accounting Handbook. 14. Comply with District standards for Federal enrollment laws and procedures. 15. Have a basic understanding of Student Information/Finance/HR management systems. 16. Develop and maintain a strong sense of customer service. 17. Communicate with various stakeholders including campus personnel, district and state administrators, other Districts' PEIMS personnel, and software vendors. 18. Set up, maintain and delete user accounts as required. 19. Review, back up, and update systems regularly. 20. Provide hands-on system administration, maintenance and operations support. 21. Apply system updates to managed computer equipment and applications using a variety of manual or automated methods 22. Participate in migrating and upgrading old systems and deployments as customer needs evolve and systems become out of date 23. Troubleshoot problems in a time-sensitive production environment with the ability to communicate effectively with colleagues 24. Configure systems for optimal end user support, including disaster recovery and scheduled downtime plans. 25. Perform other task and duties as assigned by the Information Services Director and/or PEIMS Coordinator. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment including personal computer and peripherals Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching Lifting: Occasional light lifting and carrying (less than 15 pounds) Environment: Frequent District wide travel Mental Demands: Work with frequent interruptions; maintain emotional control under stress This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. The Harlandale Independent School District does not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, disability, military status, genetic information or on any other basis prohibited by law. An Equal Opportunity Employer

Needing a student assistant who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly. Essential Duties And Responsibilities - Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests. - Triage and log problems and requests for support using the ITSM application. - Receive support, enhancement, and service inquiries; answer common questions/inquiries. - Escalate specific/complex questions to the appropriate team member within the organization. - Assist students with installing, and troubleshooting computer and software related issues. - Reset student email and domain account passwords. - Provide excellent customer service. - Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change. - Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected. - Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus. - Provide support to receive, store and prepare new equipment for installation. - Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards. - Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.

The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests. * Field incoming help requests from end users via ticketing system and assist in a respectful manner * Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result * Maintain excellent customer service over the phone, helpdesk, chat systems, or email * Ticket escalation resource tier 1/2 for all type of IT support requests * Diagnostic and repair of supported hardware and software * Identify and learn appropriate software and hardware used and supported by the organization * Perform post resolution follow-ups to help requests * Maintain help sheets and knowledge base articles for end users * Assist with maintenance of local site IT systems documentation * High school degree or GED with 2 or more years of relevant experience * Higher education may substitute for relevant experience * Relevant experience may be considered in lieu of required education * Strong track record of achievement in distributed multi location environments * Project and task prioritization and overall excellent time management skills * Superb verbal and written communication skills to work with both internal and external customers * Exceptional problem solving and analytical skills * Ability and desire to stay motivated while working in a fast-paced environment * Ability to work cross-functionally to resolve technical, procedural, and operational issues * Courteous, polite, and professional demeanor * Self-starter and Self-managed * Strong documentation skills Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. * This position may require lifting of no more than 20 pounds. Benefits* * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only.

Contract to hire role The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests. Field incoming help requests from end users via ticketing system and assist in a respectful manner Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result Maintain excellent customer service over the phone, helpdesk, chat systems, or email Ticket escalation resource tier 1/2 for all type of IT support requests Diagnostic and repair of supported hardware and software Identify and learn appropriate software and hardware used and supported by the organization Perform post resolution follow-ups to help requests Maintain help sheets and knowledge base articles for end users Assist with maintenance of local site IT systems documentation

Technology Primary Purpose: Provides input in the development of District-wide and campus-level programs that enable students to use technology for their personal growth and learning. Investigates and disseminates information on best practices for technology integration, sources of information on trends, research and applications related to technology use in the school program, with input and guidance from the Directory of Technology. Qualifications: Education/Certification: Bachelor's Degree in Elementary or Secondary education Bachelor's Degree in Computer Science or equivalent studies, preferred Technology industry Relevant Certification, preferred Special Knowledge/Skills: Knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office Knowledge of current literature, trends and developments in the field of instructional technology. Knowledge of computer applications development and implementation Knowledge of the appropriate uses of technology for instruction in various subject areas. Knowledge of computer technology, multiple hardware platforms, network architecture and cabling techniques. Knowledge of multimedia, telecommunications, and popular software packages used for word processing, spreadsheet and database applications. Ability to work with minimal supervision and organize assigned responsibilities. Excellent organizational, communication, and interpersonal skills. Ability to analyze, comprehend and implement instructional technology methodology based on research and data. Experience: Two years of classroom teaching or equivalent experience. One year of working as an Instructional Technology Support Specialist in a school district or equivalent experience. Attachment(s): Job Description

Job Title: Technical Support Specialist Wage/Hour Status: Non-Exempt Reports to: Technical Support Administrator/Manager Pay Grade: CT - 6 Dept./School: Technology Date Revised: 09/30/2025 Calendar: 226 Days Primary Purpose: High school diploma or GED Clear and valid Texas Driver's License Related degree and/or multiple relevant technical certifications, such as A+, MCSA/MCSE, Apple ASCP/ACMT preferred Special Knowledge/Skills: Broad knowledge of computer hardware and software applications Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh) Knowledge of software used to develop spreadsheets, databases, and do word processing Ability to detect and resolve technical or technology-related problems Excellent organizational, communication, and interpersonal skills Experience: Five years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals Technical experience in an educational environment preferred Major Responsibilities and Duties: Technical Support Create and deploy images and/or configurations for computers and mobile devices. Install, upgrade and deploy equipment throughout the district as needed. Install and configure software as needed - manually, via remote deployment, and through virtual delivery. Assist technicians with complex issues. Diagnose and repair equipment, including printers, mobile devices, and computers. Assist end users with technical questions, requests, and issues as assigned. Records and Reports Maintain accurate records of time and materials required to perform repairs and service. Maintain accurate records and compile documentation related to assigned programs. Communicate with end users regarding work status. Safety and Data Security Operate tools and equipment according to prescribed safety procedures. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying. Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable. Maintain data integrity and availability for services related to assigned program(s). Other Serve as lead specialist for one or more district programs, including, but not limited to: Device maintenance and repair program Mobile device management Patch management and software delivery VDI and cloud application delivery Anti-malware system and security software A/V Systems Printing and copying services Maintain confidentiality. Supervisory Responsibilities: None. Working Conditions: Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching Lifting: Moderate lifting and carrying (up to 44 pounds) Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required

b Title: Help Desk Technician Exemption Status/Test: Nonexempt Reports to: Chief Technology Officer Dept./School: Information Technology Primary Purpose: Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone call routing, phone support, technology issue evaluation, and distribution of technology-related work orders. Evaluate and process equipment for warranty or third party repair. Qualifications: Education/Certification: High school diploma or GED Special Knowledge/Skills: Broad knowledge of computer hardware and software applications Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh) Knowledge of software used to develop spreadsheets, databases, and do word processing Ability to detect and resolve technical or technology-related problems Excellent organizational, communication, and interpersonal skills Major Responsibilities and Duties: Telephone Support Answer and route Technology Department phone calls. Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems. Communicate with programmer/analyst to detect and resolve end-user problems with internally developed applications and database management. Technical Support Process technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff. Analyze and identify trends in issue reporting and devise preventative solutions. Records and Reports Maintain phone log records and use data to identify areas for improvement including training and maintenance support. Track all software materials and licenses, performing routine inventories and filing. Compile, maintain, and file reports, records, and other documents as required. Other Comply with policies established by federal and state law, State Board of Education rule, and local board policy. Follow district safety protocols and emergency procedures. Supervisory Responsibilities: May be responsible for on-site leadership of computer technicians. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching Lifting: Moderate lifting and carrying (up to 44 pounds) Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

TITLE Learning Environments Support Specialist The Learning Environments Support Specialist is responsible for supporting classroom and computer lab infrastructure and technologies at the university. In this role, they manage and support various classroom technologies including AV control and display systems; plan, organize, and coordinate daily computer lab operations for student use; and assist as needed in the implementation and integration of current and emerging technologies in support of teaching, learning and research. As a member of the IT Solutions team, the Learning Environments Support Specialist is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS. ORGANIZATIONAL RELATIONSHIPS Reports to: Associate Director, Educational & Research Technologies Supervises: No supervisory responsibilities ESSENTIAL DUTIES - May include, but not limited to the following: Classroom and Lab Support (75%) * Provides consulting to faculty on best practice uses of classroom and computer lab technologies to promote effective teaching and learning. * Implements and assesses classroom and computer lab technologies. * Promotes the use of classroom and lab technologies to enhance teaching and learning through workshops, learning communities, webinars, and other opportunities. * Provides support for all of the university's core classroom and computer lab technology services, including discipline specific instructional technology. * Troubleshoots and resolves computer classroom, classroom lab, and classroom related support issues. * Tests and troubleshoots audio and video conference/classroom control and monitoring operations. * Provides support as needed for academic technology-related issues, problems and requests. * Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology. Academic Technology Support (15%) ADDITIONAL DUTIES Participation & Support (10%) * Maintains awareness of current practices and future trends in learning environments technology and best practices. * Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees. * Performs other duties as requested. EDUCATION High school diploma or equivalent required. EXPERIENCE Three years of relevant experience in classroom and/or computer lab technology. Additional job-related education may substitute for the required experience on a year-for-year basis. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential: * Ability to maintain the security and integrity of the infrastructure. * Ability to support instructional technology in a classroom and/or lab environment. * Knowledge of AV control systems and video conferencing/recording systems. * Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. * Ability to use a personal computer and other office equipment, including related university software and email. Additional/Desirable Skills & Abilities * Knowledge of computer-aided simulation technology. * Ability to provide instructional technology support to teaching professionals and/or students. * Demonstrated skill in developing and delivering training and effective support materials. * Ability to thrive in a higher education setting. PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. This position works from an office but may also be on construction job sites, with the various conditions associated with that work. Hazards include a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic. All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials. If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at ************ or ************

08 - Technology Date Available: 12/01/2025 District: Leander Independent School District Additional Information: Show/Hide The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49.00 will be charged for fingerprinting. Equal Opportunity Employer Attachment(s): * 401 - 4105 - Specialist, Tech Support.pdf

Technology/Tech Support Spec 1 Attachment(s): Technology Support Specialist I-221 Days.docx

Technology/Tech Support Spec 1 Date Available: Varies Attachment(s): Technology Support Specialist I-221 Days.docx

Technology/Help Desk Tech Date Available: ASAP Attachment(s): Help Desk Technician.docx

08 - Technology Date Available: 12/01/2025

Technology/Specialist - Application Support - SIS Starting Hourly Rate $23.86 (Based on the 2025-2026 Compensation Plan) Attachment(s): IT2 - OPS - IT - Specialist, Application Support - SIS - Rev122723.pdf

For a description, see file at: ************ edu/wp-content/uploads/2025/11/JOB-AD-IT-TECHNICAL-WEBMASTER-11-2025. pdf

Job Title: Help Desk Technician Retirees of the Texas Teachers Retirement System (TRS) may apply. Consistent with district policy SD-7.17 "Employment of Retirees," selected applicants are responsible for reimbursing the district, through payroll deduction, for the current rate of all TRS pension or TRS Care surcharges. As of September 1, 2025, the TRS pension surcharge rate is 16.5% and the TRS Care surcharge is $535/month. Wage/Hour Status: Nonexempt Pay Group: S35 Salary Plan Primary Purpose: Provide support for users submitting requests for assistance from IT and assisting with communication between IT staff and district users. Qualifications Education/Certification/Experience: Bachelor's degree from a college or university accredited by an organization recognized by the council for higher education accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in computer science preferred. Each year of experience working with computers and computer software may be substituted for thirty semester hours from an accredited college or university on a year for year basis. Experience with Microsoft Office Suite preferred. This position requires personal technology that will enable the completion of job duties and responsibilities when working remotely. Special Knowledge/Skills: Excellent oral and written communication skills with the ability to convey ideas and instructions clearly and concisely. Proficiency in computer skills necessary to develop, organize and maintain files, data, calendars, and correspondence. Ability to train others. Ability to use Microsoft Office Suite or equivalent to include Word processing, spreadsheet database or presentation software programs preferred. Skill to interpret and apply rules, regulations, policies and procedures. Skill in the use of computers and peripheral equipment. Major Responsibilities and Duties: 1. Provide email and telephone support for computer applications for Windham staff. 2. Serves as the initial troubleshooter in solving minor computer problems prior to routing support requests to the appropriate Information Technology (IT) staff or communicating with outside contractors for maintenance. 3. Maintain knowledge of software functionality and associated school district processes. 4. Maintain data in the Help Desk application as needed to identify areas of improvement including training and maintenance support. 5. Demonstrate fundamental operations of commonly used software, hardware, and other equipment. 6. Actively seeks ways to assist the end users. 7. Communicate with programmers or other Information Technology (IT) staff to detect and resolve end-user problems with internally developed applications. 8. Provide single point of contact for funneling issues and trends, ensuring clear, consistent communications. 9. Assist with fixed assets and inventory. 10. Assist with student attendance data entry processes. 11. Perform other duties as assigned. Policy, reports, and Law: 12. Maintain confidentiality in handling sensitive information received in the performance of the job duties. 13. Perform duties in a professional manner through daily, punctual attendance at locations of work assignment. 14. Follow Windham School District policies and procedures in completing assigned job duties. 15. Execute duties in a professional, ethical and responsible manner as defined in 19 TAC Chapter 247, Code of Ethics and Standard Practices for Texas Educators. Supervisor Responsibilities: None Working Conditions Additional Requirements With or Without Reasonable Accommodation Mental Demands: Ability to communicate (verbal and written), ability to instruct, ability to speak, ability to reason, ability to compile data, ability to interpret policy, ability to interpret procedures and data, ability to concentrate, ability to memorize, ability to alphabetize, ability to understand verbal and written instructions, ability to organize, ability to analyze, ability to maintain emotional control, ability to maintain confidentiality, ability to work with frequent interruptions. Physical Demands: Ability to perform full duties of position, lift and carry up to 30 pounds, walking, sitting, standing, climbing stairs and ramps, kneeling, stooping, reaching, hearing (with aid), visual acuity, speaking, travel by car, van, or airplane, driving of car/van, distinguishing colors, occasional prolonged and irregular work hours. Environmental Demands: Work inside and outside, noise, radiant/electrical energy, work alone, work with others, around machines with moving parts and objects, possible exposure to microwaves in use, exposure to hot and cold temperatures, exposure to dust and cleaning chemicals. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.