Agent jobs at University of Maryland, Baltimore

Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Consultant and Admissions Counselor. As part of our Online Enrollment Team, you'll have the opportunity to work from home or in our office, engaging with prospective students and guiding them through the enrollment process for a rewarding academic career. As you apply, please note that your application will be considered for both the Admissions Counselor and the Admissions Consultant roles. Our selection process will match your skills and experiences to the position that best aligns with your qualification Essential Functions and Responsibilities: Convert prospective students into qualified applicants for Liberty University Online programs. Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs. Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues. Answer complex questions related to the University's admission policies and procedures. Utilize information management systems to perform contacts and record necessary information. Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education. Build relationships with support offices to address student concerns and enhance the student experience. Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators. Identify new and innovative ways to enhance recruitment and student services. Qualifications, Credentials, and Competencies: High school diploma required; customer service or sales experience preferred. A bachelor's degree and previous contact center experience are a plus. Proficient in Microsoft Word, Excel, and Outlook. Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace. Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion. Regularly required to sit for extended periods for deskwork, as well as stand, walk, and occasionally lift up to 10 pounds. This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position. After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required. If you are passionate about helping students succeed and are looking to make a meaningful impact, we encourage you to apply! Starting Pay Rate $17.50 per hour Target Hire Date 2025-11-30 Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. THE ROLE The Travel Consultant handles athletic travel support for our collegiate clientele providing the highest personal service to athletes, staff members, officials, and fans. The ideal candidate is dependable, reliable, and punctual with international and domestic group travel experience. Fully remote, working from your home in the United States. The required hours for this position are from 10am-7pm CT, Monday through Friday. ESSENTIAL FUNCTIONS & RESPONSIBILITIES · Handle vacation coverage for our one-person onsite schools. · Arrange all aspects of athletic individual travel including GDS domestic and international air, hotel, and car bookings. · Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings. · Calculate and perform exchanges including group and individual travel, both domestic and international. · Understand Anthony Travel Group Airline Benefits. · Understand Anthony Travel Preferred Bus and Hotel Programs. · Manage group hotel and bus invoicing to meet monthly deadlines. · Provide excellent customer service to both external and internal customers via phone and email correspondence. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required. Required Education and/or Experience, Knowledge, Skills, and Abilities: · Proficient in Sabre GDS with preferred five years travel agency experience. · Air, car, and hotel booking experience. · Knowledge of airline exchanges, individual and group pricing records. · Knowledge of general office PC-based programs, including Microsoft Office 365. · Strong judgement and decision-making skills. · Ability to produce accurate work under stress of ticketing deadlines. · Fast thinking and professional customer service skills. · Exceptional verbal and communication skills. · Proven competence in managing multiple tasks concurrently. · Must be able to come to work promptly and regularly. CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence: · Exceed all service expectations with our customers, partners, and each other. · Create value by enriching people's lives. · Do the right thing and bring others along with us - always. · Propel the power of diversity in thought, team, and experience. · Partner to generate win-win solutions. · Ignite and empower our team's entrepreneurial spirit. · Exude respect and gratitude - treat others as you want to be treated. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $19.83 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) Hiring Rate Maximum: $26.44 hourly

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included. ESSENTIAL FUNCTIONS & RESPONSIBILITIES · Booking and exchanging air records, hotels, cars, private car services and buses to fit the client's needs. · Able to book hotels and cars within the GDS. · Invoicing during off times and slower times for group hotels and buses for the teams. · Multitask is a must, taking incoming calls and emails and completing the tasks promptly. · Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO's. · Work closely with the team when they may need help completing a task. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Education and/or Experience, Knowledge, Skills, and Abilities: · Strong client-service orientation. · Excellent communication, interpersonal skills. · Excellent time management skills required - including the ability to set priorities and work in a fast-paced environment. · Able to work independently. · Team player, flexibility/ability to adapt in a dynamic environment. · Strong desire to learn and utilize the tools provided. · Positive attitude. · Self-starter. Preferred Education and/or Experience, Knowledge, Skills, and Abilities: · Travel experience preferred. · 3+ years of GDS experience · Knowledge of travel specific systems (e.g. GDS, Concur, etc.). CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence: · Exceed all service expectations with our customers, our partners, and each other. · Create value by enriching people's lives. · Do the right thing and bring others along with us - always. · Propel the power of diversity, in thought, team and experience. · Partner to generate win-win solutions. · Ignite and empower our team's entrepreneurial spirit. · Exude respect and gratitude - treat others as you would want to be treated. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $19.83 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) Hiring Rate Maximum: $26.44 hourly

Part-time | Remote Opportunity Amplify helps people build wealth through life insurance. We are the first direct-to-consumer platform that offers life insurance investment products where customers can invest tax-efficiently through their life insurance and access it for anything they wish. We are trailblazing the life insurance industry, helping families protect their financial futures. At Amplify, our mission is to add value to our customers' lives while they are still alive and well. That goal starts with building a strong and collaborative team. We strive to cultivate an environment of transparency, inclusiveness, support, ownership, and growth. We are working to make universal life insurance simple, efficient, and accessible for everyone. Backed by top venture capital firms including Crosslink, Anthemis Group, Greycroft, Transverse Asset Management, and Conversion Capital, we are growing fast and looking for driven individuals to help customers protect their loved ones and build wealth. About the Role As a Part-Time Life Insurance Advisor at Amplify, you will assist clients in developing an insurance plan that fits their personal goals and family needs. You will engage with customers who have completed our online needs assessment or started an application on our website, guiding them through their life insurance purchase journey. Your goal will be to provide an exceptional customer experience - educating and supporting customers, answering questions, and helping gather information required to submit their applications. You'll leverage our technology platform to generate customized plans that help families protect their future and grow wealth through universal life insurance policies (Indexed Universal Life "IUL" & Variable Universal Life "VUL") and term life products. We are seeking experienced, motivated sales professionals who enjoy working in a structured, high-volume environment and want to continue developing their career as trusted advisors. Work Schedule This is a part-time position averaging 20 hours per week. You must be available to work during the following hours: Monday - Friday: 2:00 PM - 5:00 PM PST / 5:00 PM - 8:00 PM EST Saturday: 11:00 AM - 5:00 PM PST / 2:00 PM - 8:00 PM EST Your specific schedule within these hours will be set by your manager. Responsibilities Engage qualified, inbound leads provided by Amplify via outbound calling Answer customer questions via phone, SMS, and email Understand and confirm customer needs through discovery Leverage our platform to generate recommended plans and explain their benefits Educate clients on life insurance basics, Amplify's process, and when universal life insurance is suitable Assist clients with customizing plans and illustrating potential scenarios Gather client information needed to submit life insurance applications Partner with case managers and delivery team members to ensure smooth customer conversion Participate in team meetings and coaching sessions to continuously improve sales skills and workflows Requirements 1+ year of sales experience (telesales or outbound calling preferred) 1+ year of experience as a licensed life insurance agent with proven success Active Life Insurance License in at least one U.S. state, preferably your home state Experience with Universal Life Insurance, particularly Indexed Universal Life (IUL) Excellent communication skills and ability to explain complex topics clearly Experience with CRM systems, power dialers, and digital sales tools Self-motivated, goal-oriented, and proactive Basic understanding of financial concepts Preferred Qualifications Familiarity with financial planning concepts and tax-advantaged products Bilingual in English and Spanish This part-time position may be eligible to transition to full-time based on business need and individual performance. This part time position is not eligible for benefits, PTO, or sick time. About Amplify Founded in 2019 by life insurance industry veterans, Amplify has been changing how people use life insurance to build wealth ever since. Previously, life insurance investment products were accessible only to the wealthiest 1%. With our innovative platform and expert advisors, Amplify is making them available to everyone. Amplify provides an intelligent, digital customer journey with seamless policy customization, pre-underwriting, and in-force policy management. We are the first digital platform tackling the $70B permanent life insurance industry with a mission to bridge health and financial wealth. Amplify is an equal opportunity employer. We value diversity and inclusivity and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status.

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities Provide exceptional patient service in the name of the client Contact patients via telephone to collect payment on medical bills Communicates accurate information to patients in a clear, concise and professional manner Review patient accounts and documents patients' interaction and feedback Negotiates appropriate and reasonable payments with customers Sets up patient payments via check, electronic transfer or credit card Responsible for understanding and complying with all policies and procedures Meets or exceeds established goals Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction All other duties as assigned by management Required Skills/Knowledge Customer/Client Focus Communication Proficiency Confidentiality/Integrity Teamwork Orientation Basic computer skills necessary Education/Experience Customer service experience preferred Prior medical billing or healthcare revenue cycle experience strongly preferred High school diploma or General Education Development (GED) Certificate required One to two years of college preferred

Join the Edfinancial Team - Where Purpose Meets Growth! Customer Service Representative (On-Site - El Paso, TX) Starting Pay: $17.75/hour + $4.93/hour fringe benefit That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! Learn More: ****************** Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial. What You'll Do As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. Why You'll Love Working Here At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life's biggest investments - their education. “The people here genuinely care - it feels like family.” - Edfinancial Team Member ? What We're Looking For Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work Details On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics) Hours of Operation (Starting April 1, 2025): Mon: 8 AM - 11 PM EST Tue-Fri: 8 AM - 9 PM EST Sat: 10 AM - 2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional Responsibilities Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to Start Your Journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services! Apply Now at ****************** Salary Description 17.75 per hour PLUS extra 4.93 hourly fringe pay

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. Job Description We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Collect overdue payments for the company and handle debt collection procedures - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction Requirements: - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Qualifications - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Additional Information Send your resume and cover letter to our recruitment team, and you will be reached out to with all the necessary details of the Job

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position frequently presents information through vocal and written communication to individuals of various ages, socio-economic, and educational backgrounds. A routine part of this position's responsibilities would be to transport materials to and from teaching/event locations, including loading and unloading the vehicle. The employee will frequently lift and/or move items weighing up to 30 pounds. Set-up and tear-down of displays, tables, and chairs would be necessary at many teaching sites. Team driven, office environment of professional character, competence, and collaboration. Deadline driven in terms of program planning and reporting. This position requires the employee to work outdoors at programs and events. This may occur during very hot and/or inclement weather. Visual acuity is required for preparing and analyzing written or computer data and presentations. Minimum Qualifications Education: Bachelor of Science in natural resources, forest management, environmental sciences or closely related field. Master's degree in natural resources, environmental sciences, forest management or closely related science-based field. Knowledge, Skills, and Abilities: Demonstrated ability to teach effectively in non-formal settings. Demonstrated written and oral communication skills, including effective use of electronic and printed media. Demonstrated ability to work independently and to manage competing time demands. Self-motivated person willing to set objectives, seek opportunities, provide leadership, and demonstrate success. Knowledge of the Land Grant mission and the role of Extension in Maryland. Demonstrated ability to use common computer software including proficiency with information technology. Evidence of capacity to build UME Diversity, Equity, Inclusion and Respect capacity through the Extension program model. Personal transportation and valid driver's license. Must be willing to travel statewide. Flexible work schedule for delivering evening and weekend educational programs and activities as determined by clientele availability and needs. This position is subject to a Criminal History Record Check and University of Maryland Background check. Employment is contingent upon successful completion and clearance of the Criminal History Record Check.

Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Morris Insurance Agency Remote Call Center Agent Job Type: Full-time Location: Athens, GA 30601 Organization: Morris Insurance Agency LLC Job Rating: 3.8 out of 5 stars Profile Insights Find out how your skills align with the Skills Do you have experience in Microsoft Office? Yes / No Education Do you have a High school diploma or GED? Yes / No Job Details Here's how the job details align with your profile. Full Job Description We are seeking a motivated and customer-focused Call Center Agent to join our remote team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have strong communication skills and enjoy helping others, we want to hear from you! Major Responsibilities: Answering incoming calls and responding to customer inquiries Making outbound calls to follow up on customer requests Providing information about products and services Resolving customer complaints and issues Documenting all interactions in the call center software Qualifications: High school diploma or equivalent Previous experience in a customer service role preferred Excellent communication skills, both verbal and written Ability to work independently and as part of a team Proficiency in Microsoft Office and call center software If you are looking for a remote opportunity to showcase your customer service skills, apply now to join our team as a Call Center Agent!

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Can Expect Continuing education paid for by TTEC Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base pay of $20 to $20.50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. Qualifications What You Bring to the Role Active Property and Casualty License 6 months or more of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Integrity to follow guidelines on maintaining members' privacy Computer experience High speed internet (> 25 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Additional Information All your information will be kept confidential according to EEO guidelines.

Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Job Description The Personal Lines Producer at US Home and Auto is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Responsibilities: Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow-up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation in a timely, accurate, and professional manner. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Qualifications: Hold the insurance license required by your state and have a minimum of two years of personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience. Possess a valid driver's license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base. Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems. Flexible work from home options available. Compensation: $1,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals! Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Job DescriptionDescription: 160 Driving Academy is looking for hardworking professionals to start in our next training class. We are the largest driving academy in the U.S. and continue to grow at an unprecedented rate. Come join our team and experience why so many people choose 160 Driving Academy. This role entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Responsibilities: This position entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience Benefits: Health insurance (instantly, no waiting period) 401k with company match and paid vacation. (More details will be provided upon resume submission***) Incentives Hourly plus monthly bonus Requirements: Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Recommendations of products or services close a sale may be required What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. Qualifications What You Bring to the Role An appreciation for high fashion brands and haute couture 1 year or more of customer service experience 1 year or more post-secondary education OR 2 years equivalent work experience Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Additional Information All your information will be kept confidential according to EEO guidelines.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Full Sail Media is seeking an exceptional, talented individual to join operations in our growing company as a Customer Service Representative at our Baltimore location. Full Sail Media seeks driven individuals who share its passion for intuitive and quality print marketing and customer service surpassing that of our competition. This Customer Service Representative position is a unique opportunity for an individual with experience in printing and graphics to work and be involved with the entire design-to-print process, and work with the latest in print technology. You will act as quarterback, working with the Sales team, prepress, press, bindery, and distribution to ensure that the client's project runs smoothly and exceeds expectations. Good communication skills with all levels within the organization are required, and the desire to "go beyond" is necessary! Full Sail Media is a family owned and operated business that puts community involvement at its forefront. This mindset is expected of any applicant pursuing the opportunities provided by this position. Previous experience as a print Customer Service Representative is preferred, however, training will be provided for the right candidate. Candidates must be highly organized and be able to work efficiently on multiple projects to meet tight deadlines. The position also involves frequent use of technology; training will be provided, but strength with computers and technology are a must. Customer Service Representative Responsibilities: Receive and process customer phone, online and e-mail orders Quoting of client jobs based on specifications gathered by Sales Representative or online orders as distributed by Director of Business Development Receive customer complaints, including research and corrective action plan Outbound sales calls to house accounts Building strong relationships with our customers, being responsive to customers' needs, honest communication, interacting with Sales (in a team approach to servicing our customers) and acting as a liaison between customers/sales and manufacturing. Represent the customer's interests by balancing decisions between what the customer needs and what production wants. Keep accurate records on all jobs and customer contracts, so both the company and customer are protected should questions arise later. Understand entire printing process to be able to convey a sense of expertise in our services to the customer. Service the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product. Help develop and maintain customer loyalty by meeting customer needs effectively, efficiently, consistently and in a friendly manner. Other duties as assigned Requirements Customer Service Representative Expectations: The first and foremost requirement is Print Industry experience A level of strength and comfort with computers and related technology A high personal standard of quality Excellent "people skills" Detail oriented Eagerness to work and learn, and comfortably handle a variety of responsibilities as they arise, retaining a smooth and efficient work environment. Must have a natural comfort with computers and technology. Must thrive in a deadline-driven work environment. Excellent communications and time-management skills. Salary Description $45,000 - 65,000/year based on experience/ability

Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. ESSENTIAL FUNCTIONS * Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices. * Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. * Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module. * Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered. * Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources. * Confirms all written orders on the requisition match specimen label. * Identifies any special instructions that have been written on the requisition and clarifies before performing venipuncture. * Ensures patient has been appropriately identified according to the laboratory SOP. EDUCATION and/or EXPERIENCE * High school diploma or general education degree (GED) preferred * Completion of an accredited program in Phlebotomy * More than 10 years of Phlebotomy experience * 3-4 years medical office experience * General understanding and application of basic accounting principles * PC proficiency * Strong customer service skills * Accurate data entry skills * Current knowledge of payer requirements for referrals and pre-authorization * Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

Job Description Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned. ESSENTIAL FUNCTIONS Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices. Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered. Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources. Confirms all written orders on the requisition match specimen label. Identifies any special instructions that have been written on the requisition and clarifies after performing venipuncture. Ensures patient has been appropriately identified according to the laboratory SOP. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) preferred Completion of an accredited program in Phlebotomy More than 10 years of Phlebotomy experience 3-4 years medical office experience General understanding and application of basic accounting principles PC proficiency Strong customer service skills Accurate data entry skills Current knowledge of payer requirements for referrals and pre-authorization Knowledge of computerized billing system Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

Customer Service Representative - (250001A9) Description Provide single point of contact for parents in regard to billing and insurance reimbursements of physician and hospital services. Respond to high volume, complex parent inquiries regarding billing issues. Research multiple hospital and physician service billing systems to resolve customer issues. Document activities and contact in systems. Develop detailed understanding of assigned managed care contractor and payor requirements. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience3 years 3 - 5 years medical business office experience (Required) Functional AccountabilitiesPatient Services Receive calls from parents regarding billing questions for physician and hospital services. Review accounts with parents and communicate any complex billing information in a way that parents can understand; Work with parents to resolve billing concerns, following-up until needs are met. May provide information in legal matters, with appropriate authorization. May contact third party payors on behalf of parents to obtain additional information. May provide further account itemization to parents; interpret EOB letters for parents. Integrate information from multiple systems to develop responses to parents' concerns. Billing IssuesDevelop detailed knowledge of internal billing systems to research billing inquires for both physician and hospital services. Identify source of any issue and the resources required to resolve in a timely manner; refer unresolved issues to manager. Adjust overpayments and posting errors to accounts. Within identified parameters, write-off account balances; recommend and refer larger write-offs to manager for approval, provide supporting documentation. Document actions in system including research findings, write-offs, documentation sent, documentation requested etc. May add insurance information to systems. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational AccountabilitiesProgram KnowledgeUnderstand managed care contracting requirements and apply principles for assigned payors. As assigned, develop detailed understanding of state/federal assistance programs, e. g. , Medicaid. Understand federal and state regulations surrounding billing as it applies to assigned payors. Organizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer ServiceAnticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial ResponsibilityUse resources efficiently Search for less costly ways of doing things Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Accounting & FinanceOrganization: FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 80Job Posting: Dec 9, 2025, 5:10:53 PMFull-Time Salary Range: 37232 - 62046. 4