Information Systems Technician jobs at University of Maryland, Baltimore - 21 jobs

Physical Demands Must be able to lift and carry up to 50 lbs. including computers, printers, and other related equipment, both within offices and from one county to another and/or campus. Removal and installation of this equipment require occasional re-positioning of furniture and the ability to work under and behind office furniture and equipment. Visual acuity is required to review and/or analyze written reports, spreadsheets, data and figures for accuracy. This position travels to the various offices around the region and/or state to provide on-site computer assistance averaging about three days per week. Distance between county/city/research and education centers varies from 15 to 150 miles. Reliable transportation is required. Minimum Qualifications B.S degree in an information technology related field. Three years of experience in a technology related field. This position is subject to a Criminal History Record Check and University of Maryland Background check. Employment is contingent upon successful completion and clearance of the Criminal History Record Check.

Physical Demands Must be able to lift and transport 50 lbs. (Computer equipment) Minimum Qualifications Education: Bachelor's degree Except for qualifications established by law, additional related experience and formal education/certification in which one has gained the knowledge, skills, and abilities required for the full performance of the work of the job class may be substituted for the degree requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. Experience: One year experience in software and hardware support in an academic setting supporting faculty, staff, and/or students Knowledge, Skills, and Abilities: Working knowledge of Microsoft Education, including the Microsoft Office suite Working knowledge of Google G-Suite for education Working knowledge of IT security standards such as NIST 800-171, NIST SP 800-171 Rev. 2 and infrastructure implications of these standards Strong troubleshooting, analytical, and problem-solving skills Good interpersonal skills and the ability to work with technical and non-technical personnel Good oral and written communication skills

Physical Demands Individual must be able to work in an office environment and carry up to 25 pounds. Minimum Qualifications Education (include licenses, certification, etc.): Bachelor's Degree from an accredited college or university Experience: Five years of related experience including demonstrated specialization in supporting complex IT related procurements and contracts administration. Knowledge, Skills and Abilities: -Strong analytical and communication skills that can be utilized to influence and drive the decision making process - Knowledge and experience with the application of Procurement fundamentals and practices - Proficient in the use of computer software programs and basic Microsoft Office products - Works well independently and in teams, has proven ability to solve problems, and exercise good judgment - Exceptional organizational, self-management, time management, and multi-tasking skills

Job Description SummaryThis position is available within the University of Maryland's Division of Information Technology (DIT). Service Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, including assistance with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email. Service Desk Level 2 Coordinators are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures. This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services. Physical Demands: This position requires the ability to lift computer equipment, and occasionally travel across campus to different locations.Minimum Qualifications Education: Bachelor's degree from an accredited college or university. Experience: One (1) year of professional information technology experience. Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. KNOWLEDGE, SKILLS, & ABILITIES: Knowledge of supported computing platforms. Knowledge of supported computing platforms and their applications in IT environments. Knowledge of best practices for instructing and guiding both technical and non-technical personnel. Skill in written and verbal communication, time management, and adapting to shifting priorities. Skill in providing strong customer service and resolving technical issues efficiently. Ability to analyze and solve problems effectively in a fast-paced environment. Ability to instruct, direct, assist, guide, and share information with both technical and non-technical personnel. Ability to assist, guide, and share information with diverse audiences, including technical and non-technical personnel. Additional Job Details Preferences: ● CompTIA A+ ● ITIL certification ● Help Desk Institute Customer Service Representative (HDI-CSR) LICENSES/CERTIFICATIONS Microsoft Certified Solutions Expert (MCSE), Apple Certified Mac Technician (ACMT), or Cisco Certified Network Associate (CCNA) certification is a plus. Required Application Materials: Resume Cover Letter List of 3 References Best Consideration Date: 01/30/2026 Posting Close Date: N/A Open Until Filled: Yes Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement. Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position. Job RisksNot Applicable to This PositionFinancial Disclosure RequiredNo For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. DepartmentDIT-BSS-Community Support & Outreach (CSO) Worker Sub-Type Staff RegularSalary Range$56,080.00-$67,296.00Benefits Summary For more information on Regular Exempt benefits, select this link. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination NoticeResources Learn how military skills translate to civilian opportunities with O*Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Vacancies

Minimum Qualifications Education: High school diploma or GED . Experience: One year accounting clerical experience. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. Required Knowledge, Skills, and Abilities: Working knowledge of bookkeeping principles, mathematical methods and techniques. Skill in performing basic mathematical computations; in the use of calculators. Ability to communicate effectively; to operate keyboards, personal computers and financial software, manual and automated office equipment; to prepare written records and reports; to input data.

Job Description SummaryOrganization's Summary Statement: The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate within the Career and Technology Studies programs in Baltimore, Maryland. Please note that the work location is in Baltimore, MD. This position is located at the UMES CTE program offices next to the Baltimore Museum of Industry on the Inner Harbor (Baltimore, MD). Benefits: UMES offers exciting opportunities for professional growth. Generous benefits include health benefits (medical, prescription, dental, flexible spending accounts), Retirement (State or Optional Retirement Plan with Fidelity or TIAA), Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance), Tuition Remission, Employee Assistance Program, paid holidays, paid leave (Exempt positions start at 22 days annual, non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay (non-exempt positions only). About the Career and Technology Education (CTE) Studies Office: The Career and Technology Education (CTE) studies office offers the following six programs approved by the Maryland Higher Education Commission: • Bachelor's of Science degree in Technology and Engineering Teacher Preparation • Master's of Education degree in CTE • Upper Division (Undergraduate) Certificate in CTE • Upper Division (Undergraduate) Certificate in Work-Based Learning and Career Counseling • Post-Baccalaureate (Graduate) Certificate in CTE • Post-Baccalaureate (Graduate) Certificate in Work-Based Learning and Career Counseling These programs assist approximately 180 educators annually with obtaining their state teaching licensure or endorsement in a CTE area. The CTE studies programs are housed within The Department of the Built Environment and the School of Business, Engineering, Applied Sciences, Technology and Tourism Management (BEAST-TM). About the University Enrolling over 2,200 students, The University of Maryland Eastern Shore (UMES) is a land grant, historically black college founded in 1886 as the Delaware Conference Academy. Since its beginning, the institution has had several name changes and governing bodies. It was Maryland State College from 1948 until 1970, when it became one of the five campuses that formed the University of Maryland. In 1988, it became a member of the then eleven campus (now thirteen) University of Maryland System, now known as the University System of Maryland. UMES is approved by the state of Maryland and fully accredited by the Middle States Association of Colleges and Schools. The main campus is located approximately 15 miles south of Salisbury, Maryland. Responsibilities • Work with prospective and current on-site, off-site, and distance education students in the CTE programs housed at the Baltimore Museum of Industry. This position will help students navigate various UMES processes such as applying to a program, adding/dropping/withdrawing from courses, applying for graduation, and other related academic processes. • Assist students with questions about Maryland teaching licensure and endorsements in collaboration with local school system licensure personnel and the Maryland State Department of Education. • Assist students with transferring courses into UMES and developing a plan of study. • Maintain student records and assist the program Director with ensuring students are on track for graduation. • Assist the program Director with collecting data, analyzing data, and preparing reports related to student applications, enrollment, and graduation. • Provide ongoing support and program guidance for in-person and distance learning students and adjunct faculty. • Assist faculty with Learning Management System (LMS) issues (ex. uploading course templates each semester, uploading syllabi, posting announcements, etc.) • Work closely with university offices such as the Registrar, Admissions, Financial Aid, etc. to troubleshoot student issues that arise. • Assist the program Director with developing and updating Memorandum of Understanding (MOU) documents between the University and local school systems. • Collaborate with faculty to develop and periodically update program tutorials and direction sheets. Collaborate with faculty to develop and update program recruitment materials. • Periodically attend local recruitment events and professional meetings to promote the programs. • Perform other related duties as assigned. Required Minimum Qualifications: • Bachelor's degree from an accredited college or university. • Experience in an administrative support or academic advising role in a corporate or higher education environment. • Proficiency with using Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook. • Excellent written communication skills. • Attention to detail and customer service. Required Knowledge/Skills/Abilities: • Must be able to work independently at times and also collaborate with a team of faculty and staff during other times. • Ability to manage people facing troubleshooting issues. • Knowledge of best practices in organization, administration, and customer service. • Knowledge of proper protocol in dealing with confidential information. • Ability to interpret and apply policies, procedures, regulations, and laws. • Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community. Physical Demands: • May require extended periods of standing, bending, stooping, sitting at desk. • May require lifting up to 25 lbs. • Requires communication with a variety of constituents externally and internally. • Requires operation of a variety of office equipment. Preferences: • Experience working with public school systems or working for a public school system. • Knowledge about Learning Management Systems (LMS) (ex. Canvas, Blackboard, etc.). • Experience working with website editing or graphic design programs.Minimum Qualifications Associate Additional Job Details Required Application Materials: Qualified applicants should submit a cover letter, resume, and the names of three current professional references (current or past supervisor) including e-mail address, and telephone number (current supervisor will not be contacted without the candidate's prior consent). All applicants must apply using the new online application system. Please visit ************************************** to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Best Consideration Date: N/A Posting Close Date: N/A Open Until Filled: Yes DepartmentUMES-BNTC-The Built EnvironmentWorker Sub-Type Staff RegularSalary Range$44,048 - $66,765EEO Statement UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Diversity Statement The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation. Title IX Statement It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.

Job Description SummaryOrganization's Summary Statement: The Department of Information Technology invites applications for a two-year, grant-funded, full-time, nonexempt, twelve-month position. Renewal of position is based availability of funding. The position reports to the Assistant Director of Information Technology. This position supports the installation, maintenance, and operation of instructional and presentation technologies in classrooms, labs, and meeting spaces across the UMES campus. The position ensures that technology resources are reliable and effectively support the university's teaching, learning, and event needs. This role provides direct technical assistance to faculty, staff, and students, working collaboratively with the IT Support Services team to deliver a consistent and high-quality classroom technology experience. Benefits: UMES offers exciting opportunities for professional growth. Generous benefits include health benefits (medical, prescription, dental, flexible spending accounts), Retirement (State or Optional Retirement Plan with Fidelity or TIAA), Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance), Tuition Remission, Employee Assistance Program, paid holidays, paid leave (Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay. Essential Duties: •Install, configure, and maintain classroom audiovisual (AV) and computer systems, including projectors, flat-panel displays, control systems, microphones, speakers, document cameras, and other instructional equipment. •Assist faculty and staff with setup and operation of instructional technology and video conferencing tools (e.g., Zoom, Microsoft Teams). •Perform routine maintenance and preventative inspections on classroom and lab equipment to ensure proper functionality. •Document classroom configurations, maintenance schedules, and support requests using university ticketing systems. Maintain inventory of classroom technology equipment and parts. •Assist with planning and implementation of classroom technology upgrades and new installations in collaboration with IT leadership and external vendors. •Provide basic training and demonstrations for faculty and staff on the use of classroom and instructional technologies. •Performs other related duties as assigned. Physical Demands: •May require extended periods of standing, bending, stooping, sitting at desk. •May require lifting. •Requires communication with a variety of constituents externally and internally. •Requires operation of a variety of office equipment. Additional Knowledge/Skills/Abilities: •Working knowledge of AV systems and components including projectors, displays, microphones, speakers, and control systems (e.g., Crestron, Extron). •Familiarity with Windows and mac OS platforms. •Strong troubleshooting and diagnostic skills for both hardware and software issues. Excellent communication, interpersonal, and customer service skills. •Ability to manage multiple tasks, prioritize effectively, and respond quickly to classroom support requests. •Ability to work independently and as part of a collaborative team.Minimum Qualifications EDUCATION: High School Diploma or GED. EXPERIENCE: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming. OTHER: REQUIRED KNOWLEDGE/SKILLS/ABILITIES: General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients. OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. CONDITIONS OF EMPLOYMENT: N/A Additional Job Details Preferences: Two 2 years directly related experience providing, classroom, AV or IT Support. Required Application Materials: Qualified applicants should submit a cover letter, resume, and a list of names of three current professional references (current or past supervisor) including e-mail address, and telephone number (current supervisor will not be contacted without the candidate's prior consent). All applicants must apply using the new online application system. Please visit ************************************** to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Best Consideration Date: N/A Posting Close Date: N/A Open Until Filled: Yes DepartmentUMES-CITO-Information TechnologyWorker Sub-Type Staff RegularSalary Range$50,000 - $65,000EEO Statement UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Diversity Statement The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation. Title IX Statement It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.

Physical Demands Must be able to traverse to the Tech Ventures Building and perform standard desktop/computer operations. Minimum Qualifications Education: Current enrollment in a UMD Bachelor's or Masters' Degree program. Familiarity with basic computer applications. Familiarity with Python and basic mapping applications (for video frame analytics tasks).

Physical Demands Must be able to traverse to the Tech Ventures Building and perform standard desktop/computer operations. Minimum Qualifications Education: Current enrollment in a UMD Bachelor's or Masters' Degree program. Knowledge, Skills, and Abilities: Familiarity with basic computer applications. ·Familiarity with Python and basic mapping applications (for video frame analytics tasks).

Minimum Qualifications Education: This position is only upen to undergraduate students currently enrolled at the University of Maryland, College Park. Knowledge, Skills, and Abilities: Excellent communication and customer service skills Knowledge of computer hardware and software applications Familiarity with Windows and Apple operating systems Experience with network troubleshooting Ability to work independently and as part of a team Strong problem-solving skills Ability to multitask Willingness to work flexible hours between 8:30 AM-5:00 PM Monday through Friday

Physical Demands Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages, and other items, and to walk short distances. Minimum Qualifications Education: Must be a current University of Maryland Undergraduate or graduate student. Experience: 1-2 years of technical audio-visual systems experience. Knowledge and experience with laptop/desktop connectivity and interfacing with AV systems. Knowledge, Skills, and Abilities: Ability to support, identify, and troubleshoot general problems with IT/AV hardware. Knowledge of Windows/Mac OS, web browsers, and productivity applications (MS Office). A general understanding of networks and authentication.

Physical Demands Sedentary work performed in a normal office environment; exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Ability to attend meetings both on and off campus. Spending long hours in front of a computer screen. Minimum Qualifications Education: Bachelor's degree (or higher) in data science, information science, or a related field. Experience: Experience developing, updating, and coordinating policy and developing reports and briefing materials for key stakeholders and customers. Must be able to obtain a U.S. security clearance. If selected, you must meet the requirements for access to classified information and will be subject to a government security clearance investigation that includes criminal and credit history checks, as well as verification of U.S. citizenship , birth, education, employment, and military history.

Physical Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Minimum Qualifications Education: Bachelor's degree from an accredited college or university in education, instructional media, or related field or 5 years of related experience Experience: 3 years of experience working with a learning management system and a wide variety of instructional technologies Knowledge, Skills, and Abilities: Proficient in the use of learning management systems and a variety of instructional technologies Intermediate web development skills coding with HTML5, CSS , and JavaScript Ability to foster faculty enthusiasm for and engagement in the use of innovative technologies for teaching. Ability to build good rapport across all levels within the organization. Ability to work in a busy environment, be self-motivated, and be flexible. Strong strategic thinker who can communicate innovative ideas and concepts to many audiences. Good English-language writing and verbal communication skills and interpersonal skills with the ability to interact with all levels of employees. Strong organizational and project management skills to effectively lead multiple projects simultaneously and meet tight deadlines. Committed to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, data analysis, and time management. Driven by standards of excellence and committed to continuous improvement. High level of energy, drive, enthusiasm, initiative, creativity, and commitment.

Job Description SummaryOrganization's Summary Statement: The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate at the Universities at Shady Grove and at the University System of Maryland at Hagerstown. Please note that the work location is in Rockville, MD and/or Hagerstown, MD. About the School The School is home to five academic departments: Business, Management, and Accounting; Engineering and Aviation Sciences; Hospitality and Tourism Management; Computer Science and Engineering Technology; and The Built Environment. Additionally, the School offers several of its programs at University System of Maryland (USM) regional centers and off-campus locations including the Universities at Shady Grove, USM-Hagerstown, the Baltimore Museum of Industry, and the Salisbury Maryland Airport. About the University Enrolling over 2,200 students, The University of Maryland Eastern Shore (UMES) is a land-grant, historically black college founded in 1886 as the Delaware Conference Academy. Since its beginning, the institution has had several name changes and governing bodies. It was Maryland State College from 1948 until 1970, when it became one of the five campuses that formed the University of Maryland. In 1988, it became a member of the then eleven campus (now thirteen) University of Maryland System, now known as the University System of Maryland. UMES is approved by the state of Maryland and fully accredited by the Middle States Association of Colleges and Schools. The university is located approximately 15 miles south of Salisbury, Maryland within easy commuting distance to Baltimore, Washington D.C., Philadelphia, and New York. Responsibilities: •Work with the off-site and distance education students in the academic programs housed in the School of Business and Technology to help them navigate the various UMES processes such as adding, dropping, and withdrawing from courses and the submission of graduation applications. •Assist students in determining course transferability and course planning. •Maintain students' records and assist faculty with advice to ensure the on-time graduation of the students. •Provide ongoing support and program guidance for in-person and distance learning students and faculty. •Familiarize students with the offices of Registrar, Admissions, Financial Aid, etc. to ensure access to assistance as needed. •Perform other related duties as assigned. Required Minimum Qualifications: ·Bachelor's degree. ·Experience in an administrative support role in corporate or higher education environment. ·Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Access. ·Excellent written communication skills. ·Proficiency in data and the ability to derive insights from complex datasets. Required Knowledge/Skills/Abilities: ·Must be able to work independently and as part of a team. ·Ability to manage people. Preferences: Master's degree in a field in Technology or Higher Education Administration Physical Demands: May require extended periods of sitting at desk. May require lifting up to 25 lbs. Requires communication with a variety of constituents externally and internally. Requires operation of a variety of office. Licenses/ Certifications: N/AMinimum Qualifications Do not use without previous authorization from Central Human Resources Office. MINIMUM QUALIFICATIONS: • Education: Bachelor's degree from an accredited college or university. • Experience: One (1) year of professional administrative or coordinator experience. • Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. KNOWLEDGE, SKILLS, ABILITIES: • Knowledge of best practices in organization, administration, and customer service. • Knowledge of proper protocol in dealing with confidential information. • Skill in oral and written communication. • Skill in the use of Microsoft Office products. • Ability to interpret and apply policies, procedures, regulations, and laws. • Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community. Additional Job Details Required Application Materials: Required Application Materials: Cover letter, resume, and the names of three current professional references including e-mail address, and telephone number. All applicants must apply using the new online application system. Please visit ************************************** to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Best Consideration Date: 02/24/2025 Posting Close Date: N/A Open Until Filled: Yes DepartmentUMES-BNTC-Business TechnologyWorker Sub-Type Staff RegularSalary Range$44,948 - $66,765EEO Statement UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship. Diversity Statement The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation. Title IX Statement It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.

Minimum Qualifications ● Must be available to work a minimum of 4-8 hours per week and 4-8 hours per weekend (rotation). A minimum of 10-14 hours with the option to work at least 20 hours per week. ● Must possess basic computer skill set to include but not limited to PC/ MAC experience, email, surfing the web, Microsoft Office (Word, Excel, PowerPoint, etc.) Google (Email, Docs, Sheets, Slides, Forms) ● Possess knowledge, experience, education, and skills to assist with being successful in the position; demonstrating the ability to perform the essential functions of the position. ● An organized, analytical, and detailed-oriented individual capable of performing under a variety of requirements and deadlines. ● Ability to exercise authority and good judgment in the absence of or in conjunction with the Director and/or Smith Ops staff for the Smith School in a variety of situations, demonstrating exceptional leadership characteristics and interpersonal skills. ● Must be able to work both independently and as a part of a team environment performing all essential job functions accurately and efficiently with minimal direct supervision, while also cooperating/collaborating with staff at all levels as a member of the Smith community. ● Possess a strong sense of personal and professional integrity, exercising tact, and diplomacy. ● Must be willing and able to represent the Office of Smith Operations effectively in situations of significant importance to the present and future successes of the Smith School. QUALIFICATION STANDARDS ● Priority consideration is given to undergraduate and graduate students in the Smith School, but all UMD students are highly encouraged to submit applications. ● Preference is given to currently enrolled UMD students, but non UMD affiliates are welcome to submit applications ● Fluent in English required, multilingual preferred. ● At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations.

Minimum Qualifications Education: All applicants and hired employees must be currently enrolled UMD students with a valid Directory ID & UID #. High School Diploma or GED . Experience: At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations. Knowledge, Skills, and Abilities: Must be available to work a minimum of 10 hours with the option to work up to 20 hours per week. Must possess a basic computer skill set. Must be a dedicated and driven professional who demonstrates strong interpersonal, oral, and written communication skills, energy, and vision. Demonstrate the ability to perform the position's essential functions. An organized, analytical, and detail-oriented individual capable of performing under various requirements and deadlines. Ability to exercise authority and good judgment in the absence of or in conjunction with the Director and/or Smith Service & Support Center staff for the Smith School in various situations, demonstrating exceptional leadership characteristics and interpersonal skills. Must be able to work independently and as a part of a team environment, performing all essential job functions accurately and efficiently with minimal direct supervision while cooperating/collaborating with staff at all levels as a member of the Smith community. Possess a strong sense of personal and professional integrity, exercising tact and diplomacy. Must be willing and able to represent the Smith Service & Support Center effectively and professionally in all situations of significant importance to the present and future successes of the Smith School. The successful candidate should have experience with Google Suite Applications (Docs, Sheets, Slides, etc. ), Web Page maintenance, and graphic design experience and be willing to learn all software programs used by the department.

Minimum Qualifications 3 - 5 years of technical related experience are required. Must be current University of Maryland undergraduate student

Job Description SummaryThis position is available within the University of Maryland's Division of Information Technology (DIT). The position of Systems Engineer requires expertise in solution development, scripting, analysis, implementation, and operational support of the various communications technologies used within the Division of Information Technology. The Engineer will work collaboratively to provide integration services for systems such as mail relays, Cisco Email Security Appliance (ESA), Listserv, bulk mail and collaboration tools (such as Cisco Spark, Webex and others) with existing systems, such as the phone system and G Suite. Knowledge of email systems is required, as is in-depth knowledge of mail forwards, spam prevention, DMARC and data loss mitigation as well as email related network protocols (SMTP, IMAP, POP, RFC 2822, RFC 5321), UNIX, IRC tools and adeptness with authorization and authentication integrations with AD and LDAP based directory authentication protocols, SAML and CAS This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services. Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.Minimum Qualifications Education: Bachelor's degree from an accredited college or university. Experience: Three (3) years of professional information technology experience. Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. KNOWLEDGE, SKILLS & ABILITIES: Knowledge of network infrastructure and network hardware. Skill in troubleshooting. Skill in verbal and written communication. Skill in organization and documentation. Strong verbal and written communication skills. Ability to be customer service orientated. Ability to analyze and resolve complex technical issues. Ability to work independently and as part of a team. Additional Job Details Please note that all positions within the Division of Information Technology (DIT) have an in-person component with expected time in our College Park, MD, location per week. Telework is not a guaranteed work arrangement. Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position. Required Application Materials: Resume, Cover Letter, List of References Best Consideration Date: December 8, 2025 Open Until Filled: Yes Job RisksNot Applicable to This PositionFinancial Disclosure RequiredNo For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. DepartmentDIT-EE-Systems & NetworkingWorker Sub-Type Staff RegularSalary Range$114,160.00-$136,992.00Benefits Summary For more information on Regular Exempt benefits, select this link. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination NoticeResources Learn how military skills translate to civilian opportunities with O*Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Vacancies

Physical Demands Ability to lift and install computers and networking equipment in a variety of environments including secure offices, computer labs, and IT closets; this may involve work under the facility raised floor and/or ceilings or other constrained environments.. Sitting or standing for long periods of time in a variety of environments while configuring, troubleshooting, and/or monitor systems and infrastructure. Some responsibilities (e.g. - incident response/spills) may involve high consequence decision making and operation under significant stress. Minimum Qualifications Education: Required: Bachelor of Science Degree in Computer Science, Computer Engineering, Information Systems Engineering or Electrical Engineering OR Bachelor's degree in any field and 3 years of directly relevant technical experience (in addition to the minimum experience requirements listed below); Master's degree in CS, EE, MIS , or a related discipline preferred. Currently valid Security+ CE, CASP , CISSP , or similar DOD 8570 security certification; otherwise willingness to complete such credentials within one year Experience: Minimum of 5 years' experience in systems development and implementation, server installation and support, cloud systems deployment and support, and front-line technical support. Knowledge, Skills, and Abilities: Broad knowledge of computer (hardware & software) installation and operations; particularly cloud-based virtualized server environments. Basic knowledge of server deployment, operation, and troubleshooting in cloud and hybrid cloud environments. In-depth knowledge of system (server and desktop) and storage virtualization, especially planning, design, implementation, and advanced troubleshooting of these infrastructures and environments. Broad knowledge of systems management, vulnerability management, and patch management software, systems, and procedures - especially system administration, security (e.g. - Windows Security Hardening tools, Nessus, etc.), and common monitoring tools for Windows, Linux, VMware, and SAN environments. Knowledge of NIST , DISA , and DoD vulnerability assessment and remediation policies, including STIGs and IAVAs. Knowledge of IP-based networking infrastructure, TCP /IP network stacks, and server/storage-related network configuration and troubleshooting. Basic knowledge of server facilities operations and maintenance (power, UPS , air conditioning, rack layouts, etc.) U.S. CITIZENSHIP REQUIRED *ABILITY TO OBTAIN AND HOLD A U.S. GOVERNMENT TS/ SCI SECURITY CLEARANCE AND UNDERTAKE A GOVERNMENT POLYGRAPH IF REQUIRED *