Medical Clerk jobs at UPMC - 39 jobs

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePRN Patient Flow Coordinator - Florida RegionLocationClevelandFacilityRemote LocationDepartmentRegional Hospital Transfer Ctr-Medical OperationsJob Code001356ShiftDaysSchedule6:00am-2:30pm/2:00pm-10:30pmJob SummaryJob Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, fulfilling this goal starts in the office, where you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. This is a remote, PRN position. Candidates applying for this role will need to reside in Florida. A caregiver in this position works between 6:00am and 2:30pm, or 2:00pm and 10:00pm. Weekend rotations occur every 3rd weekend. A caregiver who excels in this role will: Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office. Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity. Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs. Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise). Utilize standardized patient placement processes across all areas of responsibility. Assign beds for all patients according to diagnosis and/or specific needs. Communicate hospital census information. Correct reported census errors and act as a resource to ensure accurate census and patient charges. Follow HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization. Oversee emergency and electronic back-up methods and procedures to support patient flow. Provide feedback to the supervisors related to process delays. Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies related to improvement of patient flow. Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development. Interpret and support policies, procedures and safety standards to facilitate daily operations. Develop and promote long-term relationships with referring facilities. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling Knowledge of medical terminology Strong customer service, communication and organizational skills Preferred qualifications for the ideal future caregiver include: Previous experience in a hospital admission or patient flow setting Working knowledge of computerized hospital admission/bed management systems or other related office functions Computer experience in Epic, Microsoft Word and Excel Typing speed of 35WPM Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision. Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement. Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works nights from 10:30 p.m. - 7:00 a.m. with rotating weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. * May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Customer service or patient service experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role works days from 6:30 a.m. - 3:00 p.m. with rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. + May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: + High School Diploma OR GED **and** three years of experience in a customer-facing role with in person or phone contact + **OR** an Associate's Degree **and** two years of experience + **OR** a Bachelor's Degree **and** one year of experience + Knowledge of medical terminology OR completion of course within year of hire + Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: + Healthcare experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

HERE WE GROW AGAIN! Join our effective healthcare team dedicated to excellence in patient care and cutting-edge medical imaging. We pride ourselves on fostering a supportive and innovative work environment. Apply today to make a positive impact in healthcare! Join our team today! Two years of experience in patient registration, appointment scheduling, insurance processing Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information Ability to handle multi tasks in a fast pace environment · Scheduling/Patient Registration background · Knowledge of medical terminology · Strong customer service background Obtain patient information at the time of scheduling and assist in filling out forms, relevant documents and case histories Obtain and log insurance information Organize and maintain confidential medical files and records Fill and distribute daily schedules for staff Manage the front desk operations Order supplies and maintain inventory Since the job description of a medical scheduler is wide, they are expected to perform a lot of additional tasks.

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this position works remotely from 11:30 a.m. -- 8:00 p.m. Candidates must reside in Ohio to be considered for this role. A caregiver who excels in this role will: * Counsel patients and parties responsible for payment regarding payment responsibilities and options. * Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance. * Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment. * Contact insurance carriers or other sources and act as an advocate for patients. * Initiate the process for collecting prepayments due and performing follow-up to ensure maximum collection is achieved. * Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections. * Update and correctly document in the appropriate computer system. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and three years of experience in a customer facing role with in-person or phone contact * OR Associate's Degree and two years of experience * OR Bachelor's Degree and one year of experience Preferred qualifications for the ideal future caregiver include: * Associate's or Bachelor's Degree * Banking experience Physical Requirements: * Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment. * Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works varying hours between 8:00am and 5:00pm on Monday, Tuesday, Wednesday and Friday. Thursday hours could be between 10:00am and 7:00pm. Potential floating to other facilities in the area may be required on occasions. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. **A caregiver in this position works varying hours between 8:00am and 5:00pm on Monday, Tuesday, Wednesday and Friday. Thursday hours could be between 10:00am and 7:00pm. Potential floating to other facilities in the area may be required on occasions.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance, and assist in training patient service representatives. + Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis + OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others + OR Associate Degree may substitute for one year of experience + OR Bachelor's Degree may substitute for the experience requirement **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

USW Bid Period: 01/16/26 - 01/23/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. In this role, you will ensure patients, families and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works Monday-Friday from 10:30AM - 7:00PM. Every other weekend and holiday. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience * Insurance knowledge * Call center experience Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

USW Bid Period: 01/14/26 - 1/21/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works days from 7:00AM - 11:00AM and every other Saturday from 7:00AM - 3:30PM. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience Physical Requirements: Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Equipped with the latest technologies, Cleveland Clinic's Richard E. Jacobs Health Center brings world-class care close to home for the residents in and around Avon, Ohio. In addition to advanced specialty and primary care, this facility also includes an outpatient surgery center, an infusion suite for chemotherapy, a full-scale imaging center, two pools for aquatic therapy and more. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works Monday through Friday from 8:30am to 5:00pm. Hours may vary depending on facility needs. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 148-bed community-based hospital has been providing the communities in and around Medina County with top-quality patient care for over 75 years. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. A caregiver in this position works a full-time 2nd shift schedule from 3:00pm to 11:30pm during the week. Requirements include rotating weekends every other week. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. **A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance, and assist in training patient service representatives. + Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis + OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others + OR Associate Degree may substitute for one year of experience + OR Bachelor's Degree may substitute for the experience requirement **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Coordinator in the Surgery Special Unit, you will oversee all activities necessary for the seamless scheduling and completion of both scheduled and unscheduled pediatric and/or adult surgeries and procedures, with a primary focus on complex chemotherapy cases at our Main Campus. Working closely with physicians, clinical staff, and lobby schedulers, you will prioritize admissions and appointments based on medical urgency to ensure optimal use of available resources. In this role, you will collaborate with disease-specific scheduling teams, support call center operations for Hematology/Oncology patients, and step in as needed to maintain coverage and continuity of care. This is a 100% on-site position requiring strong organizational skills, clinical coordination expertise, and the ability to thrive in a fast-paced, patient-focused environment. A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm. No weekend or holiday requirements. A caregiver who excels in this role will: * Assume responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. * Ensure an accurate system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensure accurate collection as well as validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling and identify services out of insurance plan or requiring referrals. * Triage appointments based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patient, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedule according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointments into respective programs. * Ensure accuracy of all data including appropriate CPT coding and case information. * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated units and coordinate multiple physician schedules. * Serve as the liaison with the admitting office regarding hospital reservations, admission updates and reservation cancellations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated spaces/units and patient management calendars/ledgers while also maintaining department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions and resources. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED * Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience. * Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software. * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. * In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. * Knowledge of Microsoft Word and Excel applications. Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Special Unit Surgery Coordinator on our team, you will be responsible for scheduling outpatient appointments and coordinating all cardiac testing procedures for HVTI. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this role works days from 8:30 a.m. - 5:00 p.m. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. * Triage appointments are based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointment into respective programs, both routine and emergency add-on. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated unit. * Coordinate multiple physician schedules. * Maintain familiarity with all appropriate scheduling functions. * Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling * OR three years of customer service concierge experience * Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software * Knowledge of Microsoft Word and Excel applications * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Coordinator in the Surgery Special Unit, you will oversee all activities necessary for the seamless scheduling and completion of both scheduled and unscheduled pediatric and/or adult surgeries and procedures, with a primary focus on complex chemotherapy cases at our Main Campus. Working closely with physicians, clinical staff, and lobby schedulers, you will prioritize admissions and appointments based on medical urgency to ensure optimal use of available resources. In this role, you will collaborate with disease-specific scheduling teams, support call center operations for Hematology/Oncology patients, and step in as needed to maintain coverage and continuity of care. This is a 100% on-site position requiring strong organizational skills, clinical coordination expertise, and the ability to thrive in a fast-paced, patient-focused environment. **A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm. No weekend or holiday requirements.** A caregiver who excels in this role will: + Assume responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. + Ensure an accurate system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensure accurate collection as well as validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. + Identify patients in need of financial counseling and identify services out of insurance plan or requiring referrals. + Triage appointments based on diagnosis, patient preferences and physician specialty. + Coordinate services and provide special instructions as requested by patient, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedule according to protocol. + Maximize the department's allocated spaces by scheduling all procedures/surgeries. + Enter appointments into respective programs. + Ensure accuracy of all data including appropriate CPT coding and case information. + Enter all updates, corrections and changes to scheduled procedures/surgeries. + Maintain provider schedules for designated units and coordinate multiple physician schedules. + Serve as the liaison with the admitting office regarding hospital reservations, admission updates and reservation cancellations. + Notify patients of their arrival times per area protocols. + Act as a resource to all department personnel. + Communicate with all departments to maximize efficiency and expedite the admission process. + Maintain designated spaces/units and patient management calendars/ledgers while also maintaining department data based on area needs. + Communicate with patients and their families to provide detailed instructions, directions and resources. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED + Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience. + Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software. + Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. + In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. + Knowledge of Microsoft Word and Excel applications. Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, fulfilling this goal starts in the office, where you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. This is a remote, PRN position. Candidates applying for this role will need to reside in Florida. A caregiver in this position works between 6:00am and 2:30pm, or 2:00pm and 10:00pm. Weekend rotations occur every 3rd weekend. A caregiver who excels in this role will: * Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. * Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office. * Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity. * Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs. * Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise). * Utilize standardized patient placement processes across all areas of responsibility. * Assign beds for all patients according to diagnosis and/or specific needs. * Communicate hospital census information. * Correct reported census errors and act as a resource to ensure accurate census and patient charges. * Follow HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization. * Oversee emergency and electronic back-up methods and procedures to support patient flow. * Provide feedback to the supervisors related to process delays. * Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies related to improvement of patient flow. * Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development. * Interpret and support policies, procedures and safety standards to facilitate daily operations. * Develop and promote long-term relationships with referring facilities. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling * Knowledge of medical terminology * Strong customer service, communication and organizational skills Preferred qualifications for the ideal future caregiver include: * Previous experience in a hospital admission or patient flow setting * Working knowledge of computerized hospital admission/bed management systems or other related office functions * Computer experience in Epic, Microsoft Word and Excel * Typing speed of 35WPM Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision. * Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement. * Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

IS OPEN TO OHIO RESIDENTS ONLY Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Billing Specialist I perform billing functions to support the Retail/ Specialty Pharmacy. This role researches, analyzes and reconciles patient account receivables, refunds, claims processing, patient statements, and revenue cycle functions. A caregiver in this role works remotely from 8:00 a.m. - 4:30 p.m. This position requires caregivers to be onsite once per week at the CCAC location in Beachwood. A caregiver who excels in this role will: * Review and research entered claims, assist with adjudication, work, and resolve unpaid claims, generate patient statements, and maintain accounts receivable records. * Evaluate accounts and prepare adjustments to refund payments and correct discrepancies, as necessary. * Identify and assist patients who may qualify for patient assistance programs or copay assistance. * Perform manual and/or electronic processing of claims in a prompt and timely manner. * Maintain and apply knowledge of current requirements related to managed care contracts, Medicare, Medicaid, and departmental policies regarding timely filing of claims. * Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance, providers, patients, and pharmacists. * Prepare manual/electronic claims and submit with appropriate documentation. * Verify benefits and eligibility and submit prior authorizations as needed. * Maintain accurate records of outstanding claims and/or past due balances. * Communicate with Reimbursement Manager and/or Finance Director regarding accounts receivable discrepancies. * Participate in and support department initiatives, meetings, and training of staff. Minimum qualifications for the ideal future caregiver include: * High school diploma or equivalent * One year of related experience involved with billing functions in a pharmacy environment such as retail, specialty, or home delivery pharmacy * Knowledge of billing codes for outpatient pharmacy charges, (NDC, HCPCS, CPT, J-codes, ICD-10) codes and formal documents necessary for billing (i.e. UB04, CMS-1500, EOB) * Knowledge of billing requirements and reimbursement guidelines for Medicare (Part B and Part D), Medicaid and commercial insurance payers * Familiarity with medical and pharmacy terminology and knowledge of basic accounting functions * General knowledge of spreadsheets, computer billing software and payer websites/portals Preferred qualifications for the ideal future caregiver include: * Associate's degree in accounting, healthcare, or related field * Certified Pharmacy Technician Certification (CPTH) * Pharmacy background Physical Requirements: * Typical physical demands include manual dexterity sufficient to perform computer functions of the job. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).