Scheduling Coordinator jobs at UPMC - 46 jobs

Join Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Location Information Exceptional care is a team effort - both at the bedside and in the office. Even if you have never considered a role in healthcare, you will find many paths to creating a lifelong, exciting and meaningful career at Cleveland Clinic. As Medical Staff Office Coordinator, your focus on ensuring proper team orientation, maintaining efficiency and meeting staff needs will ultimately impact the direct care of patients, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this position works on a hybrid schedule, Monday-Friday 8:00am-5:00pm, with three days on-site a week at Mercy Hospital. A caregiver who excels in this role will: * Coordinate administrative support services for medical caregivers and officers, including processing applications and appointments, orienting new team members and communicating information between staff, departments and administration. * Coordinate billing, collection and deposit of caregiver dues, including maintaining related records. * Assists in the preparation of, organization of, minutes, and follow-up for the Medical Executive Committee and other medical staff committees. * Assists in planning, preparing and executing medical staff events and functions. * Handle the maintenance of privileging and other provider related data. * Utilize current trends and practices in all aspects of credentialing and privileging. * Ensure the needs of the medical staff are met through efficient systems and processes in compliance with applicable accreditation and government agency standards and requirements. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED and two years of experience in a hospital and/or managed care setting, working with multi-specialty groups, other integrated delivery systems or medical staff services and credentialing experience OR Bachelors Degree * Knowledge of Joint Commission, NCQA, CMS state license requirements and other regulatory and accrediting entities * Knowledge of current trends and practices in all aspects of credentialing and privileging Preferred qualifications for the ideal future caregiver include: * Bachelor's Degree * Certified Provider Credentialing Specialist (CPCS) Certification by the National Association Medical Staff Services Physical Requirements: * Ability to perform work in a stationary position for extended periods * Ability to operate a computer and other office equipment * Ability to communicate and exchange accurate information * In some locations, ability to move up to 25 pounds Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Location Information Exceptional care is a team effort - both at the bedside and in the office. Even if you have never considered a role in healthcare, you will find many paths to creating a lifelong, exciting and meaningful career at Cleveland Clinic. As Medical Staff Office Coordinator, your focus on ensuring proper team orientation, maintaining efficiency and meeting staff needs will ultimately impact the direct care of patients, offering a unique opportunity to make a lasting difference in your community and beyond. **A caregiver in this position works on a hybrid schedule, Monday-Friday 8:00am-5:00pm, with three days on-site a week at Mercy Hospital.** A caregiver who excels in this role will: + Coordinate administrative support services for medical caregivers and officers, including processing applications and appointments, orienting new team members and communicating information between staff, departments and administration. + Coordinate billing, collection and deposit of caregiver dues, including maintaining related records. + Assists in the preparation of, organization of, minutes, and follow-up for the Medical Executive Committee and other medical staff committees. + Assists in planning, preparing and executing medical staff events and functions. + Handle the maintenance of privileging and other provider related data. + Utilize current trends and practices in all aspects of credentialing and privileging. + Ensure the needs of the medical staff are met through efficient systems and processes in compliance with applicable accreditation and government agency standards and requirements. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED and two years of experience in a hospital and/or managed care setting, working with multi-specialty groups, other integrated delivery systems or medical staff services and credentialing experience OR Bachelors Degree + Knowledge of Joint Commission, NCQA, CMS state license requirements and other regulatory and accrediting entities + Knowledge of current trends and practices in all aspects of credentialing and privileging Preferred qualifications for the ideal future caregiver include: + Bachelor's Degree + Certified Provider Credentialing Specialist (CPCS) Certification by the National Association Medical Staff Services **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information + In some locations, ability to move up to 25 pounds **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. In this position, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Marymount Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. The ideal future caregiver is someone who: * Has experience in customer service and registration. * Is friendly, reliable and detail oriented. * Is comfortable and confident when speaking to patients in medical settings. * Thrives in a call center environment. Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another. A caregiver in this position works part-time, 20-hours per week 12:30pm to 9:00pm, 2-3 days per week, with rotating full weekend and holiday coverage. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area. A caregiver in this position works 8:00am to 5:00pm. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance of and assists in training patient service representative. * Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED. * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis. * OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. * Associate degree may substitute for one year of experience. * Bachelor's Degree may substitute for the experience requirement. Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Special Unit Surgery Coordinator on our team, you will be responsible for scheduling outpatient appointments and coordinating all cardiac testing procedures for HVTI. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this role works days from 8:30 a.m. - 5:00 p.m. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. * Triage appointments are based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointment into respective programs, both routine and emergency add-on. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated unit. * Coordinate multiple physician schedules. * Maintain familiarity with all appropriate scheduling functions. * Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling * OR three years of customer service concierge experience * Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software * Knowledge of Microsoft Word and Excel applications * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Taussig Cancer Center and become part of one of the most respected healthcare organizations in the world. Known for its continuous clinical trials and cancer research, the Taussig Cancer Center ensures all patients receive top-quality patient care and have access to the newest advances in cancer treatment. Surgery/Special Unit Coordinators are the backbone to the Taussig Cancer Center's ambulatory operations. Patients coming to the Taussig Cancer Center are very sick and appreciative of the coordination and scheduling that caregivers in this role do. A caregiver in this position works days from 8:00am to 5:00pm. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Triage appointments, based on diagnosis, patient preferences, and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED * Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience * Proficient in personal computers (PC) and general knowledge of PC-based systems and software Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Special Unit Surgery Coordinator on our team, you will be responsible for scheduling outpatient appointments and coordinating all cardiac testing procedures for HVTI. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this role works days from 8:30 a.m. - 5:00 p.m.** A caregiver who excels in this role will: + Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensures accurate collection. + Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. + Identify patients in need of financial counseling to ensure appropriate payment of services. + Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. + Triage appointments are based on diagnosis, patient preferences and physician specialty. + Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedules according to protocol. + Maximize the department's allocated spaces by scheduling all procedures/surgeries. + Enter appointment into respective programs, both routine and emergency add-on. + Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). + Enter all updates, corrections and changes to scheduled procedures/surgeries. + Maintain provider schedules for designated unit. + Coordinate multiple physician schedules. + Maintain familiarity with all appropriate scheduling functions. + Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. + Notify patients of their arrival times per area protocols. + Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. + Communicate with all departments to maximize efficiency and expedite the admission process. + Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. + Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling + **OR** three years of customer service concierge experience + Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software + Knowledge of Microsoft Word and Excel applications + Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Coordinator in the Surgery Special Unit, you will oversee all activities necessary for the seamless scheduling and completion of both scheduled and unscheduled pediatric and/or adult surgeries and procedures, with a primary focus on complex chemotherapy cases at our Main Campus. Working closely with physicians, clinical staff, and lobby schedulers, you will prioritize admissions and appointments based on medical urgency to ensure optimal use of available resources. In this role, you will collaborate with disease-specific scheduling teams, support call center operations for Hematology/Oncology patients, and step in as needed to maintain coverage and continuity of care. This is a 100% on-site position requiring strong organizational skills, clinical coordination expertise, and the ability to thrive in a fast-paced, patient-focused environment. **A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm. No weekend or holiday requirements.** A caregiver who excels in this role will: + Assume responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. + Ensure an accurate system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensure accurate collection as well as validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. + Identify patients in need of financial counseling and identify services out of insurance plan or requiring referrals. + Triage appointments based on diagnosis, patient preferences and physician specialty. + Coordinate services and provide special instructions as requested by patient, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedule according to protocol. + Maximize the department's allocated spaces by scheduling all procedures/surgeries. + Enter appointments into respective programs. + Ensure accuracy of all data including appropriate CPT coding and case information. + Enter all updates, corrections and changes to scheduled procedures/surgeries. + Maintain provider schedules for designated units and coordinate multiple physician schedules. + Serve as the liaison with the admitting office regarding hospital reservations, admission updates and reservation cancellations. + Notify patients of their arrival times per area protocols. + Act as a resource to all department personnel. + Communicate with all departments to maximize efficiency and expedite the admission process. + Maintain designated spaces/units and patient management calendars/ledgers while also maintaining department data based on area needs. + Communicate with patients and their families to provide detailed instructions, directions and resources. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED + Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience. + Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software. + Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. + In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. + Knowledge of Microsoft Word and Excel applications. Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Coordinator in the Surgery Special Unit, you will oversee all activities necessary for the seamless scheduling and completion of both scheduled and unscheduled pediatric and/or adult surgeries and procedures, with a primary focus on complex chemotherapy cases at our Main Campus. Working closely with physicians, clinical staff, and lobby schedulers, you will prioritize admissions and appointments based on medical urgency to ensure optimal use of available resources. In this role, you will collaborate with disease-specific scheduling teams, support call center operations for Hematology/Oncology patients, and step in as needed to maintain coverage and continuity of care. This is a 100% on-site position requiring strong organizational skills, clinical coordination expertise, and the ability to thrive in a fast-paced, patient-focused environment. A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm. No weekend or holiday requirements. A caregiver who excels in this role will: * Assume responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. * Ensure an accurate system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensure accurate collection as well as validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling and identify services out of insurance plan or requiring referrals. * Triage appointments based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patient, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedule according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointments into respective programs. * Ensure accuracy of all data including appropriate CPT coding and case information. * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated units and coordinate multiple physician schedules. * Serve as the liaison with the admitting office regarding hospital reservations, admission updates and reservation cancellations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated spaces/units and patient management calendars/ledgers while also maintaining department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions and resources. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED * Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience. * Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software. * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. * In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. * Knowledge of Microsoft Word and Excel applications. Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

USW Bid Period: 01/14/26 - 1/21/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works days from 7:00AM - 11:00AM and every other Saturday from 7:00AM - 3:30PM. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience Physical Requirements: Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this position works** **days from 8:00am to 4:30pm.** A caregiver who excels in this role will: + Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensures accurate collection. + Identify patients in need of financial counseling to ensure appropriate payment of services. + Triage appointments, based on diagnosis, patient preferences, and physician specialty. + Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedules according to protocol. + Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). + Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. + Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. + Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED + 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling + OR 3 years of customer service concierge experience + Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access + Knowledge of Microsoft Word and Excel applications + Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this position works days from 8:00am to 4:30pm. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Triage appointments, based on diagnosis, patient preferences, and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED * 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling * OR 3 years of customer service concierge experience * Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access * Knowledge of Microsoft Word and Excel applications * Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes. A caregiver in this role works nights from 11:00 p.m. - 7:30 a.m. with weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. **A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance, and assist in training patient service representatives. + Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis + OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others + OR Associate Degree may substitute for one year of experience + OR Bachelor's Degree may substitute for the experience requirement **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is responsible for scheduling outpatient appointments, and all cardiac testing procedures for HVTI patients. These would include new or established patients and/or inpatient as needed. You will support 1 Thoracic and 2 Cardiac Surgeons. A caregiver in this position works M-F, 8:00am-4:30pm A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Triage appointments, based on diagnosis, patient preferences, and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma/GED * 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling * OR 3 years of customer service concierge experience * Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access * Knowledge of Microsoft Word and Excel applications * Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is responsible for scheduling outpatient appointments, and all cardiac testing procedures for HVTI patients. These would include new or established patients and/or inpatient as needed. You will support 1 Thoracic and 2 Cardiac Surgeons. **A caregiver in this position works M-F, 8:00am-4:30pm** A caregiver who excels in this role will: + Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensures accurate collection. + Identify patients in need of financial counseling to ensure appropriate payment of services. + Triage appointments, based on diagnosis, patient preferences, and physician specialty. + Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedules according to protocol. + Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). + Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. + Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. + Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED + 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling + OR 3 years of customer service concierge experience + Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access + Knowledge of Microsoft Word and Excel applications + Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. **A caregiver in this role works nights| 10:00pm-6:00am| four days one week, three days the next| rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service. + Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. + Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. + Maintain productivity and quality standards. + Function as a Super User. + Work on a workstation on wheels (mobile workstation). + Act as a resource for training new team members and during the implementation of new processes. + Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED and two years of experience in a customer service facing role OR an associate's degree and one year of experience OR a bachelor's degree + Basic PC software application knowledge and ability to use multiple data systems + Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Preferred qualifications for the ideal future caregiver include: + Three or more years of customer service experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. A caregiver in this position works part-time evenings from 4:30 p.m. - 11:00 p.m. with every other weekend and rotating holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems * Ability to work confidently and efficiently in an emergency department setting Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Job DescriptionDescriptionAs an Authorization Specialist you will be responsible for obtaining prior authorizations, creating patient financial responsibility forms, creating the ASC financial collections worksheet and collecting patient financial responsibility prior to surgery. Our Authorization Specialists provide systematic process mapping and optimization to ensure maximum efficiency and effectiveness in work flows and prompt professional communication with internal and external stakeholders striving to achieve the highest level of customer service. Schedule 8:00am - 5:00pm, Monday through Friday What you will be doing Establishing communication and working closely with the Surgery Scheduling Team Reviewing chart documentation to ensure patients meet insurance guidelines Obtaining any prior approvals or surgical/injection/solution authorizations needed from insurance company Request, follow up, and secure prior authorizations prior to services being performed. Communicating with MD/Scribe/Surgery Scheduler if Authorization is denied and steps/options to follow- initiate appeals when needed Answering all telephone inquiries from patients regarding surgery authorization or other concerns Verifying medical benefits for surgery and injections Discussing benefits and costs of non-covered benefits with patients, create an estimated out of pocket worksheet. Secure any out of pocket financial requirements from patient Interfacing with our Billing Department as needed Other duties as assigned What you know Required High school diploma or GED Excellent written and verbal communication skills Able to multi-task and meet deadlines Desired Experience with medical billing, coding and/or authorizations Previous ophthalmology, healthcare or customer service experience What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture