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  • Director of Fleet Operations

    Ring Inc. 4.5company rating

    Menlo Park, CA jobs

    Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near-zero NOx emissions. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion. Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we're hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers. We are looking to build relationships with people who share our values: Pragmatic Optimism Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth. Excellence without Ego We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors. Proactive Collaboration The integration and cross-disciplinary nature of Mainspring's business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers. More information can be found at ************************ Job Overview Mainspring Energy is seeking a highly experienced and strategic Director of Fleet Operations to manage the preventive maintenance and emergency response for our fleet of linear generators as we accelerate their deployment to customer sites. This is an ideal opportunity for a proven leader to apply their operational and strategic skills in a dynamic, challenging, and high-growth environment. Responsibilities Team Leadership: Lead, mentor, and develop the O&M team, including geographically distributed field service technicians and supervisors. Performance Management: Manage key operational metrics, including equipment Availability, Mean Time to Repair (MTTR), First Time Fix Rate (FTFR), Customer Satisfaction, and adherence to service level agreements (SLAs). Fleet Maintenance: Direct the team in all aspects of fleet maintenance, including troubleshooting, repairs, and preventive maintenance. This encompasses planning of routine tasks such as seal and filter replacements, periodic inspections, and the management of sensors, controls, and software. Safety and Emergency Response: Lead the field safety team, ensuring the implementation of training, processes, and controls to safeguard both personnel and equipment. In emergencies, coordinate resources, response, and both internal and external communications. Process Improvement: Standardize processes among teams to ensure the effective and efficient resolution of complex operational problems. Strategic Planning: Develop comprehensive business plans, including budget allocation, hiring strategies, shift schedules, tooling, and inventory stocking levels. Training Development: With the Training Manager, lead the creation of a structured Tier 1 Maintenance training program. This program should expedite the proficiency of new field service technicians and reseller partners in performing maintenance tasks. Cross-Functional Collaboration: Work closely with Sales and Product leaders to deliver exceptional customer service. This includes early engagement with the Installation and Commissioning resources within the Sales team. Engage Fleet Operations and Analytics (FOA) and Customer Success teams for monitoring, advanced diagnostics, and customer communications. Collaborate with Engineering leaders to continuously improve the product by efficiently communicating findings and operational data from customer sites. Collaborate with the air compliance team to ensure timely data submission to agencies. Participate in defining contract structures in cooperation with Sales, Legal, and executive teams. Vendor Management: Evaluate and oversee the development of potential partnerships with contractors. Qualifications Leadership Experience: Previous experience in a leadership role managing technical service teams operating at customer sites. Adaptability: Demonstrated success in dynamic, frequently changing, and geographically dispersed work environments. Leadership Style: A strategic yet hands-on leadership approach-able to take responsibility for the team, mentor staff, and lead by example. Regulatory Knowledge: Understanding of labor laws. Workforce Planning: Ability to design effective shift schedules. Vendor Management: Experience in managing contractors and developing potential external partnerships. $175,000 - $205,000 a year This position is onsite at our Menlo Park HQ. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits. Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background. In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge. #J-18808-Ljbffr
    $175k-205k yearly 2d ago
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  • Director, Revenue Operations

    Crusoe 4.1company rating

    San Francisco, CA jobs

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role Crusoe is seeking a highly motivated, analytical, and detail-oriented Director of Revenue Operations to design, implement, and administer our global incentive compensation plans. This critical role ensures our compensation programs effectively motivate our Go-To-Market (GTM) teams, align with Crusoe's business objectives, while also guaranteeing accurate and timely commission payments. This is a builder role ideal for a strategic leader who thrives in dynamic, high-growth environments and is passionate about empowering teams to win. You'll shape our incentive compensation strategy, launch high-impact programs, and ensure every customer-facing role is aligned with Crusoe's goals and motivated to exceed their targets. What You'll Be Working On Design, develop, and implement incentive compensation plans across the entire GTM organization (SDR, AE, Customer Success, Pre-Sales, Partner), ensuring alignment with company strategy and sales objectives. Administer and manage all aspects of the commission process, including calculation, reconciliation, and timely payment of commissions. Partner cross-functionally with GTM Leadership, Finance, HR, and Legal to ensure compensation plans are understood, executed flawlessly, and fully compliant. Actively participate in the annual GTM planning cycle, contributing to incentive plan modeling, territory design, and quota setting. Develop and maintain clear documentation for all compensation plans, policies, and procedures. Deliver enablement, guidance, and training to all GTM teams. Continuously analyze and report plan effectiveness, identifying areas for improvement and recommending adjustments as needed. Manage and optimize compensation-related systems and tools, ensuring data accuracy and process efficiency. Serve as Crusoe's subject matter expert on incentive compensation, providing guidance and support to GTM teams and leadership. Monitor industry trends and best practices in incentive compensation to ensure Crusoe's programs remain competitive, innovative, and effective. What You'll Bring to the Team 10+ years of experience in incentive compensation design and administration, preferably within a high growth, B2B technology environment. Proven expertise in developing, managing, and operating complex commission plans for a wide range of GTM roles. Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations. Proficiency with compensation management software and Salesforce. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. High attention to detail and a commitment to accuracy in all compensation-related activities. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Bonus Points Experience with hyperscalers, GPU clouds, or high-performance compute environments. Familiarity with large-scale AI training and inference architectures. Strong network in the AI/ML and enterprise technology ecosystem. Track record of working with Fortune 500 enterprises and digitally native businesses on transformative infrastructure deals. Benefits Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. #J-18808-Ljbffr
    $120k-205k yearly est. 2d ago
  • Vice President of Revenue Operations

    Cerebras 4.2company rating

    San Francisco, CA jobs

    About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That's where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace-so teams can ship faster with confidence. We're a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. VP of Revenue Operations About the role: Arize is seeking a strategic and operationally excellent Revenue Operations Leader to serve as the operational backbone of our go-to-market (GTM) organization. In this critical role, you'll align and optimize Sales, Marketing, Customer Success, and Partnerships functions to drive predictable, scalable revenue growth. This is a hands‑on leader who will establish systems, processes, data infrastructure, and operational cadence that enable our teams to execute with precision and visibility. You will report directly to the President and work closely with the Sales, Marketing, Customer Success, and Partnerships leaderships to be the glue between departments, driving operational efficiency, and creating a data driven revenue culture across the entire organization. Key Responsibilities Strategic Alignment & GTM Operations: Establish unified revenue goals and KPIs across Sales, Marketing, Customer Success, and Partnerships aligned to company objectives. Drive alignment through annual & quarterly planning, business reviews, and operating cadences (monthly metrics, weekly reviews) that connect leadership around shared outcomes. Define end-to-end customer lifecycle strategy with formalized handoffs (lead routing, customer transitions, partner escalation) and SLAs to ensure seamless execution and accountability. Process Optimization & Operational Excellence: Own and optimize end-to-end revenue operations across all go-to-market motions (open-source, self-serve, and enterprise). Drive sales operations excellence through territory planning, lead management, process standardization, sales enablement, sales compensation design and forecast accuracy. Collaborate with Marketing on lead quality standards, attribution frameworks, and automation workflows, while enhancing Customer Success operations through health scoring, onboarding optimization, and expansion playbooks to accelerate revenue velocity across the entire customer lifecycle. Technology, Data & Analytics Infrastructure: Own the complete revenue technology ecosystem (CRM, marketing automation, customer success platforms, revenue intelligence, BI tools). Build and maintain data infrastructure ensuring a single source of truth across all systems. Deliver executive-level dashboards providing real-time visibility into pipeline health, forecast accuracy, funnel conversion, and revenue performance. Drive data integrity, governance, and standardization while leveraging analytics to surface strategic insights and optimization opportunities. Revenue Forecasting & Capacity Planning: Own revenue forecasting methodology and delivery of accurate pipeline predictions. Partner with Finance on ARR planning, quota setting, and capacity modeling. Provide executive leadership with ARR outlook through rigorous pipeline analysis, historical trend modeling, and scenario planning. Cross Functional Leadership & Culture: Drive organizational transformation toward a unified, data-driven revenue culture by leading change management initiatives that break down silos and establish shared accountability. Build trusted partnerships with Sales, Marketing, Customer Success, and Partnerships leadership while mentoring the RevOps team to develop cross-functional expertise. Align teams around evidence-based decision-making and common revenue objectives. Required Qualifications Core Experience 10+ years of progressive experience in revenue operations, business operations, sales operations, or marketing operations roles within B2B SaaS companies, OR equivalent experience scaling go-to-market functions in high-growth environments or management consulting Functional Expertise Demonstrated success scaling RevOps functions in high-growth B2B SaaS companies (preferably $25M-$100M+ ARR) with deep expertise in revenue forecasting, territory & capacity planning, quota setting, pipeline management, and sales methodology Strong background in data analysis and business intelligence, with proven ability to design and build dashboards, define KPIs, and derive actionable insights from complex datasets Hands‑on expertise with core RevOps technology stacks: CRM platforms (Salesforce preferred), marketing automation (HubSpot, Marketo, or equivalent), customer success platforms, revenue intelligence tools, and BI/analytics platforms (Tableau, Looker, or equivalent) Leadership & Execution Proven track record of driving cross‑functional alignment, influencing without direct authority, and leading organizational change in matrixed environments Excellent project management skills: ability to manage multiple initiatives simultaneously, prioritize effectively, and drive execution across teams with accountability for results Outstanding communication and storytelling ability-capable of translating complex data and RevOps concepts into clear narratives for operational teams and executive leadership Strategic thinking combined with operational rigor: balancing long-term vision with hands‑on problem‑solving and a bias toward action What You'll Bring A bias toward clarity: you establish unambiguous definitions, standardized processes, and transparent metrics that cut through organizational confusion A systems mindset: you see revenue operations as an integrated whole, not siloed functions; you optimize for enterprise outcomes, not departmental wins Credibility with operators: you've built and scaled RevOps functions; you speak the language of sales, marketing, and CS leaders Change leadership capability: you can articulate the “why” behind process changes, build coalition support, and drive adoption even when change is uncomfortable An analytical edge: you make decisions based on evidence; you can tell stories with data that move executives to action Salary Range for this role will be $250,000-$350,000 total compensation dependent on experience More About Arize Arize's mission is to make the world's AI work-and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge-understanding whether AI is performing and how to improve it at scale. Learn more about what we're doing here: ************************************************************************************************** *************************************************************************************************************** Diversity & Inclusion @ Arize Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI Culturally conscious events such as LGBTQ trivia during pride month We have an active Lady Arizers subgroup #J-18808-Ljbffr
    $250k-350k yearly 5d ago
  • Senior Sales Operations Manager

    Medium 4.0company rating

    San Jose, CA jobs

    Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do andare committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. The Opportunity That Awaits You: The Revenue Operations team is seeking a highly motivated Senior Sales Operations Manager to help expand the foundation of a world-class revenue operations engine. Reporting to the Senior Director of Revenue Operations, the Sales Operations Manager will partner with Sales leadership to drive performance through optimized sales processes. This role provides a dynamic opportunity to collaborate with cross‑functional teams, including commercial sales, finance, marketing, and customer service. The ideal candidate will have a strong understanding of sales capacity planning, compensation plan implementation and the full customer revenue journey. What Your Day-To-Day Will Involve: Maintain commercial team roster and team assignments to enable seamless onboarding and team transitions. Define and maintain territory assignments to ensure appropriate alignment to meet business needs across commercial teams. Lead the sales role capacity planning and modeling to optimize revenue and efficiency. Design, develop and write global incentive compensation plans to align with performance‑based compensation philosophy. Model quota and compensation to facilitate incentive strategy and administration. Partner with commercial leadership and finance to manage compensation programs, including quota setting, commissions calculations and administration of incentive compensation platform (Performio). Maintain global commercial price book and collaborate with marketing to deploy changes, ensuring consistency of pricing, discount structures, and systems. Conduct deal analysis and prepare models for Commercial Contracts to drive strategic decisions and address customer needs. Analyze and report on key sales KPIs such as revenue by channel, win/loss rates, quota attainment, pipeline velocity, and forecast accuracy. Support ad‑hoc sales analysis as required by Commercial team. Oversee the implementation and improvement of sales technologies to ensure they support the team's needs and performance. The Qualifications We Need You to Possess Bachelor's degree in business administration, finance, or a related field. MBA or equivalent preferred. 5+ years of proven experience in sales operations required 8+ years of related experience required Strong understanding of sales processes and sales technologies. Proficiency in data analysis, reporting tools (Excel) and CRM software (Salesforce). Experience with sales forecasting, pipeline management, incentive compensation planning, quota setting and territory design. The Qualifications We Would Like You to Possess Experience with Salesforce CRM and BI tools such as Tableau. Familiarity with commissions platforms, ideally Performio. Analytical mindset with the ability to interpret data and make actionable recommendations. Ability to work in a fast‑paced, dynamic environment and adapt to changing priorities. Excellent communication skills with the ability to collaborate effectively across cross‑functional teams from sales reps to C‑level. Strong project management skills with the ability to manage multiple tasks and deadlines. Detail‑oriented with a focus on accuracy and quality. Experience in medical device or healthcare life sciences industry. Minimum 10% travel required Hybrid For US-Based Candidates Only Work Authorization Status: Citizen / Permanent Resident For this role, the anticipated base pay range is $144,000-170,000 per year. Plus, eligibility for an annual bonus and equity/RSUs Understanding PROCEPT's Culture At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn't happen by accident. It starts with our live induction program that serves as an incubator for cross‑functional team building, an immersion in Procept's history, jam‑packed interactive sessions with executive leadership and a crash‑course in the mission and purpose of what we do. It continues with our one‑of‑a‑kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won't just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT's health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on‑site gym, a 401(k) plan with employer match, short‑term and long‑term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENT PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCY Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENT We'll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. #J-18808-Ljbffr
    $144k-170k yearly 4d ago
  • Senior Sales Operations Manager: Revenue & Incentives

    Medium 4.0company rating

    San Jose, CA jobs

    A leading medical device company is seeking a Senior Sales Operations Manager in San Jose, California. This role is pivotal in optimizing revenue operations by enhancing sales processes and managing compensation plans. The ideal candidate should have extensive experience in sales operations, proficiency in Salesforce and Excel, and strong analytical capabilities. The position offers a competitive salary range of $144,000-170,000 per year plus bonuses and benefits. #J-18808-Ljbffr
    $144k-170k yearly 4d ago
  • Strategy & Operations Manager, Support

    Openai 4.2company rating

    San Francisco, CA jobs

    About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a senior strategy and operations leader to build, lead, and scale the Strategy & Operations function within OpenAI's User Operations organization. In this role, you will manage a high-impact team of strategy and operations practitioners while owning the service strategy, planning, and execution mechanisms that underpin our customer support operations. You will be accountable for how User Operations scales - designing and evolving our support model, forecasting and planning for growth, and ensuring we have the right capacity, capabilities, and operating rhythm to meet user needs as OpenAI's products and footprint expand rapidly. This role acts as the connective tissue between strategy, planning, and execution, and as a force multiplier for User Operations leadership. You'll be responsible for deeply understanding our existing support strategy and operating model, quickly gaining context on where we are and where we're going - and then running with it, pressure-testing it, and evolving it as needed. This is not a role focused on documenting or maintaining playbooks. AI has fundamentally changed the customer experience and the nature of support operations; this role requires a leader who can define future-state service models, anticipate second- and third-order impacts of scale, and continuously adapt our operating approach. You might thrive in this role if you: Lead and develop the Strategy & Operations team within User Operations, setting clear direction, priorities, and quality bars, while raising the operational and strategic maturity of the org. Own Service Strategy for User Operations, including support model design, tiering and entitlements, and the evolution of our end-to-end customer experience. Own forecasting and capacity planning for User Operations, partnering closely with Finance and Data teams to translate demand signals into headcount, vendor strategy, tooling investments, and operating plans. Serve as a strategic partner to User Operations leadership, helping define long-term direction while ensuring near-term priorities are executed against with rigor and accountability. Drive AI-native operations across User Operations, embedding LLMs and automation into service strategy, workforce models, tooling, and decision-making. Technology is not an adjunct here - it is foundational to how we design support. Partner closely with Product, Engineering, and Data leaders to identify and solve the most critical scaling challenges in support, including deflection strategy, self-service expansion, tooling evolution, and operational quality. Bring structure to ambiguity and momentum to execution, establishing program structure, decision frameworks, and operating rhythms that allow teams to move quickly without losing coherence. Lead deep, analytical dives into the core drivers of support performance, including volume, handle time, backlog, SLA risk, cost-to-serve, automation efficacy, and customer experience signals. Own change management for major operational shifts, ensuring new strategies, service models, and systems are adopted effectively across internal teams and external partners. Act as a senior escalation and alignment point across the org, connecting strategy, planning, and execution, and ensuring leadership has clarity into progress, risks, and tradeoffs. You might thrive in this role if you: Have 10+ years of work experience in customer support operations and/or a strategy & ops function, with deep, hands-on experience running and scaling support organizations, and prior people-management responsibility. Bring a strong, opinionated point of view on customer support operations, including service strategy, workforce planning, automation strategy, and operating cadence - and can quickly adapt that perspective to OpenAI's unique context. Have led forecasting, capacity planning, and annual planning in complex, high-growth environments, with comfort operating under significant uncertainty and imperfect data. Operate comfortably at all altitudes, from executive-level strategy conversations to detailed discussions on queue dynamics, SLAs, routing logic, and agent performance. Have a proven track record of owning large, ambiguous problem spaces end-to-end, translating them into clear priorities, executable plans, and measurable outcomes. Have a deep passion for AI, technology, and customer experience, and are energized by the opportunity to redefine how customer support operates at a global scale. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $83k-127k yearly est. 2d ago
  • Senior Operations Manager, Air Data Migrations

    Athelas Ltd. 4.2company rating

    Mountain View, CA jobs

    At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more - all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide - more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As our Senior Operations Manager, Air Data Migrations, you will own the end-to-end process of migrating customer data from legacy EMRs into Athelas Air. You'll blend deep technical know-how with strong program management and customer-facing skills, ensuring data integrity, timely delivery, and a world-class onboarding experience. Read more about Air. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Lead Migration Strategy & Planning Assess customer's existing EMR data model, reporting schemas, and integration capabilities Define scope, timelines, resourcing, and risk mitigation plans Data Mapping & Transformation Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON) Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS) Project & Stakeholder Management Serve as primary point of contact for customers' technical and operational teams Drive cross-functional alignment with Professional Services, Support, and Product Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana) Quality Assurance & Validation Design and enforce data validation protocols and reconciliation reports Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy Process Documentation & Continuous Improvement Develop and maintain playbooks, checklists, and standard operating procedures Identify recurring challenges and implement process improvements to streamline future migrations Training & Enablement Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques Share lessons learned and contribute to internal knowledge bases Offshore QA Team Training & Management Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols Coordinate across time zones, facilitate clear communication, and escalate issues promptly Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes What You Have Experience: 3+ years in operations management, technical program management, and/or implementation leadership roles Client facing experience Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus Technical Skills: [Required] Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract) Proficiency in SQL Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in getathelas.com, getathelas.com, commure.com or augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis. #J-18808-Ljbffr
    $128k-177k yearly est. 3d ago
  • Corporate Paralegal and Legal Operations Manager

    Blockstream 4.4company rating

    Menlo Park, CA jobs

    Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting‑edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry‑leading Bitcoin self‑custody solutions, Bitcoin‑based financial products, second‑layer scaling technologies, and enterprise‑grade blockchain infrastructure. This is a rare opportunity to join the legal team on the ground floor as the first paralegal and legal operations hire at Blockstream. You will have a direct impact on setting the legal culture at our company. You will build the systems, processes, and programs that will scale with us as we grow. You will have the opportunity to architect our approach from day one, shaping how we operate for years to come. The ideal candidate will want real ownership in optimizing the efficiency and effectiveness of our legal department. You will sit at the intersection of corporate and securities matters, complex transactions, legal documentation management, strategic planning, process improvement, and technology implementation. Your fingerprints will be on everything we build. What You'll Be Doing (Responsibilities): Corporate Matters: Organize corporate records and coordinate due diligence activities for mergers, acquisitions, and other corporate transactions. Maintain capitalization tables, option records, and corporate records, including shareholder and director information. Assist with organizing and preparing agendas and papers for board and/ or shareholder meetings and annual general meetings; take minutes, and coordinate correspondence with and requests from various directors. Assist in the preparation and filing of corporate documents such as articles of incorporation, bylaws, and minutes of meetings. Liaise and collaborate with internal and external parties across different jurisdictions to support subsidiary governance and ensure compliance with federal and state corporate laws and regulations. Legal Operations: Build legal operations infrastructure from scratch! Create intake processes that make it easy for the business to work with Legal. Develop metrics and reporting to track Legal team performance and workload and to measure success against strategic plans. Develop and implement operational and technology strategies to enhance Legal department performance and project management.Lead document management for the Legal team, including organization of legal shared folders, management of all standard contracts and playbooks, creation and updates of policies, templates, and self‑service resources for implementation across business units and stakeholders. Work with other departments to improve cross‑functional processes and efficiency. What We Look For In You (Required Qualifications): BA/BS with a Paralegal certificate from an accredited institution. 5-10 years of experience as a corporate paralegal with progressively increasing responsibilities and accomplishments. Experience working in a corporate legal department or law firm, familiarity with corporate governance practices, including corporate secretarial requirements and public company filings. Strong understanding of securities laws and regulations. Experience building or significantly improving legal processes and workflows with demonstrated project management skills. Proficiency in legal research databases, legal platforms, and corporate record‑keeping software. Strong computer skills, including expertise in Microsoft Office Suite. Excellent written and verbal communication skills. Experience working with senior executives. Impeccable professional ethics, integrity and judgment, and high level of discretion in handling confidential matters. Excellent organizational skills and superior attention to detail. Ability to work independently, prioritize, and meet deadlines in a fast‑paced environment. Team player who is results‑oriented and self‑motivated, with a strong customer service attitude. Nice To Haves (Preferred Qualifications): MBA or JD is a plus. Experience at a high‑growth tech startup or in‑house at a technology company. Experience in a global setting that interacted with stakeholders across a variety of time zones and countries. Stay Safe from Job Scams All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ******************. Learn more about avoiding job scams here. #J-18808-Ljbffr
    $105k-154k yearly est. 1d ago
  • Head of Hardware Procurement Operations & Governance

    Openai 4.2company rating

    San Francisco, CA jobs

    A leading tech organization is seeking a hands-on leader to drive procurement operations for hardware programs. The role requires co-designing and maintaining operational models, leading a team, and ensuring compliance with Finance, Legal, and Trade requirements. Ideal candidates will have 10+ years of experience in procurement and supply chain within the hardware sector, along with a collaborative work style and strong leadership abilities. Competitive compensation and a commitment to diversity and inclusion offered. #J-18808-Ljbffr
    $108k-189k yearly est. 5d ago
  • Strategic Head of People Ops & Talent Growth

    Cohere 4.5company rating

    San Francisco, CA jobs

    A rapidly growing tech company in San Francisco is seeking a Senior Director of People Operations to shape their organizational culture and lead HR initiatives. This role involves strategic partnership with the executive leadership team, mentoring People Ops Partners, and enhancing employee engagement in a dynamic environment. Ideal candidates should have over 7 years of HR management experience in a tech setting, strong knowledge of HR practices, and exceptional communication skills. This position offers a flexible location with competitive perks. #J-18808-Ljbffr
    $94k-179k yearly est. 2d ago
  • Head of Tech Operations & Automation

    Medium 4.0company rating

    San Francisco, CA jobs

    A technology-focused company is seeking a Head of Technical Operations to bridge technology and operations, ensuring systems enhance user experiences. The role involves collaborating with leadership, driving automation, and maintaining data integrity. Ideal candidates will have a strong engineering background, familiarity with Salesforce, and a commitment to optimizing operations. This hybrid role requires occasional travel primarily on the West Coast. #J-18808-Ljbffr
    $92k-178k yearly est. 2d ago
  • Head of Technical Operations - Advocate

    Medium 4.0company rating

    San Francisco, CA jobs

    About Advocate Advocate is redefining how people access and manage benefits. We combine compassionate claimant representation with advanced technology to simplify and accelerate the SSDI and SSI process - and our long‑term vision is to build the benefits infrastructure that supports individuals across multiple federal and state programs. The Role We're seeking a Head of Technical Operations to serve as the connective tissue between our technology platform and our operations teams. You'll ensure that our systems, automations, and data infrastructure power a seamless user experience - for both claimants and our internal teams. You'll partner closely with the Head of Operations, aligning technology with business strategy, ensuring systems scale efficiently, and supporting operational success through smart, reliable, and automated processes. You'll also work directly with the CTO to define and execute the roadmap that connects our product and service layers. This role blends strategic thinking with hands‑on execution. You should enjoy diving into details, troubleshooting issues, and building systematic, scalable solutions that reduce complexity and make every part of our operations smoother. Responsibilities Bridge Technology and Operations Serve as the technical counterpart to the Head of Operations, translating operational goals into technical systems and data workflows. Collaborate across teams to ensure Salesforce, our internal platform, and other tools operate cohesively and transparently. Develop business rules and process logic that create clean, traceable workflows between humans and AI systems. Drive Automation and User Experience Oversee the technical aspect of communications platforms and automations that ensure every claimant interaction feels seamless, timely, and human. Partner with Operations to map and automate core workflows, improving speed, accuracy, and user satisfaction. Help build systems that enable proactive communication, follow‑up, and escalation handling across channels (email, text, chat). Ensure Data Integrity and Insight Maintain a disciplined data model and ensure all data flows through well‑defined, auditable interfaces. Implement dashboards and monitoring tools to track performance, identify bottlenecks, and support decision‑making. Enable data‑driven insights for the operations team through clear metrics, alerts, and reporting infrastructure. Troubleshoot and Systematize Roll up your sleeves to diagnose and resolve technical and operational issues as they arise. Develop systematic fixes and document playbooks to prevent recurrence and promote consistent execution. Partner with engineering to prioritize and deliver sustainable, elegant solutions rather than one‑off patches. Design for the Future Collaborate with leadership to envision and implement an end‑to‑end automated operations system that's robust, simple, and scalable. Continuously look for ways to improve efficiency and reduce manual work through thoughtful design and automation. Ensure all systems reflect a deep understanding of Advocate's operational model, data dependencies, and user journey. About You You have a strong background in engineering, technical program management, and operations systems design. You understand how to make technology serve the business, not the other way around. You're comfortable integrating systems like Salesforce, AI‑driven tools, and workflow automation platforms. You're equally happy writing specs, mapping data flows, or jumping in to troubleshoot an issue in real time. You take a long‑term view - aiming for elegant, maintainable systems that scale with growth. You're collaborative, curious, and committed to improving how people access the benefits they deserve. Technical Environment Event‑driven architectures (Kafka/Kinesis/EventBridge) Multi‑tier data platforms (Aurora, DynamoDB, OpenSearch, S3) Orchestration (Temporal, Step Functions, custom engines) Real‑time processing (Flink/Kinesis Analytics) Container orchestration (ECS/EKS) Infrastructure as Code (CDK/Terraform) AI/ML pipelines throughout Salesforce configuration and development, Salesforce Apex Programming Vendor technology setup, operations / configuration: ZenDesk, Ring Central, Customer IO This is a hybrid role requiring travel about six times a year for in‑person working sessions, primarily on the West Coast (with flexibility as needed). #J-18808-Ljbffr
    $92k-178k yearly est. 2d ago
  • RevOps: Solutions Operations Manager for ProServ & SE

    Intercom 4.8company rating

    San Francisco, CA jobs

    A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth. #J-18808-Ljbffr
    $69k-123k yearly est. 5d ago
  • Head of Workplace Experience & Hub Operations

    Betterup, Inc. 4.1company rating

    San Francisco, CA jobs

    A transformative coaching company in San Francisco is looking for a hands-on leader to oversee Workplace Experience and Hub Operations. This vital role includes managing day-to-day operations of the San Francisco hub, ensuring a safe and high-quality experience for employees and guests. The candidate will also lead cross-functional HR initiatives and utilize AI-driven tools to enhance workplace efficacy. The ideal applicant should have 8-12 years of relevant experience and be an excellent communicator. #J-18808-Ljbffr
    $92k-176k yearly est. 2d ago
  • Head of Workplace Experience & Hub Operations

    Betterup 4.1company rating

    San Francisco, CA jobs

    A progressive coaching company in San Francisco seeks a leader for Workplace Experience and Operations. This role demands overseeing the SF hub's daily functions while driving HR strategy and operational excellence. Candidates should have 8-12 years of relevant experience in managing workplace operations or HR initiatives, paired with strong leadership and communication skills. Join us to make a significant impact in a dynamic and innovative environment. #J-18808-Ljbffr
    $92k-176k yearly est. 2d ago
  • Field Operations Manager

    Honey Homes 4.6company rating

    Dallas, TX jobs

    Honey Homes is a startup reimagining how homeowners take care of their homes. We're a membership-based service pairing customers with a dedicated handyman and a modern tech platform to manage maintenance, repairs, and ongoing home needs. We are a growth-stage startup backed by Khosla Ventures, Pear VC, Era Ventures, and founders of DoorDash, Lyft, and Opendoor. Our team comes from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber-and we're still very much in builder mode, not corporate maintenance mode. Learn more: ************************** About the Role We're hiring a Field Manager to help build, scale, and lead our Dallas market. This role is ideal for someone from a startup or tech-forward environment who blends hands-on operations, analytical thinking, and people leadership. This is not a plug-and-play management role. You'll help build the market from the ground up, refine local operations, and shape how Honey Homes grows in Texas. You'll operate at the intersection of: Field operations Team leadership and coaching Customer experience Data, systems, and dashboard analytics Market growth and experimentation What You'll Do Lead day-to-day operations for the Dallas market, owning quality, efficiency, and customer outcomes Hire, coach, and manage a growing team of handypeople (scaling to 10+ as the market grows) Build scalable operations playbooks while adapting quickly in a fast-moving startup Use data, tooling, and tech-enabled workflows to improve performance and reliability Monitor and act on performance metrics using internal dashboards and dashboard analytics Partner with Marketing and Growth to drive top-of-funnel demand and neighborhood expansion Build relationships with local specialists to extend service coverage Act as a hands-on leader who can switch between strategy and execution as the business grows Establish strong market operations with high customer satisfaction and retention Build and stabilize a high-quality handyman team Improve visit quality, follow-through, and customer trust Launch repeatable processes that scale with market growth Operate confidently using data, dashboards, and tech systems rather than intuition alone What We're Looking For 3+ years in operations, field ops, or general management in a startup or growth-stage company Experience in tech-enabled or marketplace businesses preferred Prior leadership or management experience with distributed or frontline teams Comfortable operating in ambiguity and building systems from scratch Strong analytical instincts; able to use data and tech tools to guide decisions Builder mindset-excited to create, test, and iterate rather than inherit static processes This role is for someone who thrives in startup environments, blending people leadership, analytics, and execution This role is based in Dallas with periodic travel to Austin to support Texas market growth. Compensation & Benefits Salary: $95,000-$110,000 (depending on experience) Equity: All employees are owners at Honey Homes Benefits: 100% employer-paid medical, dental, vision; 401(k); FSA; flexible PTO Work Model: Field + office + some flexibility Must be authorized to work in the U.S. (no visa sponsorship) honeyhomes.com Honey Homes - Go-To Handyman for Your Home One trusted handyman for all your home projects, managed in a simple app.
    $95k-110k yearly 3d ago
  • Regional Area Manager, Sales & Operations

    Medium 4.0company rating

    San Francisco, CA jobs

    A leading company in distribution is seeking an Area Manager in San Francisco, California. This role involves coordinating activities across branches, ensuring sales and operational performance, and providing leadership and support to Branch Managers. The ideal candidate has a Bachelor's degree in Industrial Distribution or related fields and over 5 years of experience in management within industrial or manufacturing environments. Strong leadership skills and the ability to drive team performance are essential for success in this fast-paced role. #J-18808-Ljbffr
    $58k-86k yearly est. 3d ago
  • Director of Executive Operations & Admin Excellence

    Crusoe 4.1company rating

    San Francisco, CA jobs

    A prominent technology company in San Francisco is seeking a Director of Executive Operations to lead its Executive Assistant function and provide direct support to the Chief People Officer. This role requires excellent leadership skills, experience in supporting senior executives, and operational oversight in a fast-paced environment. The ideal candidate will manage a team, enhance administrative workflows, and ensure high-quality support for the executive team. This position is full-time and on-site, offering competitive compensation, benefits, and opportunities for professional growth. #J-18808-Ljbffr
    $60k-105k yearly est. 1d ago
  • Area Manager

    Medium 4.0company rating

    San Francisco, CA jobs

    The Area Manager will coordinate all area activities through the Branch Managers, reporting to the VP of Sales with additional input from Corporate Operational Leadership. The Area Manager is responsible for the sales and operational performance of the locations within their defined geography and will carry out the policies and operate within the guidelines set by Corporate Management. This position primarily leads and coaches Branch Managers, who own the P&L for their individual branches, and ensures they are effectively managing Inside and Outside Sales, warehouse, production, and administrative teams. The Area Manager will monitor the utilization of assets and personnel to ensure optimal utilization, reallocating equipment and resources within the area as required to support revenue and profitability goals. This role requires the ability to coach and develop others, empower and delegate effectively, and step in to support branch operations directly when needed in a fast‑paced, industrial environment. Essential Duties Oversee area branch performance to meet business goals, supervising and guiding Branch Managers to maximize revenue, gross margin, and EBITDA. Ensure Branch Managers effectively manage branch sales, production, inventory, employees, budgets, health/safety/environmental (HSE), lean and quality. Develop and maintain a safe and positive work environment for all employees in the area and ensure customer satisfaction through timely, accurate, and high‑quality products and services. Work with Branch Managers to set and manage pricing and margin discipline to achieve area profitability targets. Lead regular sales cadence calls and make joint sales calls with Branch Managers and sales teams, supporting the development of new business and growth of key accounts. Organize regular meetings with Branch Managers to review performance, discuss business updates, share best practices, and address issues and opportunities. Assist Branch Managers in inventory management and accuracy. Coordinate transfer of equipment and assets within the area and Intra‑Company; work with Corporate Procurement to achieve inventory and utilization goals. Ensure that corporate Quality and HSE standards for equipment, vehicles, facilities, and personnel are maintained in all branches. Support recruiting, selection, and development of Branch Managers and key roles; provide coaching, feedback, and guidance on performance management and progressive discipline. Conduct and/or oversee the annual review process for Branch Managers and ensure timely, consistent reviews within branches, with shared input from Sales and Corporate Operations. Control overtime and staffing levels at the area level by working with Branch Managers to ensure branches are staffed with competent personnel and labor is used efficiently. Monitor and drive performance to meet goals for sales, planned outputs, labor efficiency, material efficiency, inventory turns, on‑time delivery, safety, and service levels. Facilitate the implementation and adoption of technology and systems; understand how systems impact GHX operations and performance. Maintain effective communication and cooperation with corporate departments and facilities management. Maintain a visible presence in branches, warehouses, fabrication shops, and customer facilities, and be prepared to directly support operations when required. Additional duties from time to time will be at Management discretion. Education and/or Experience Bachelor's in Industrial Distribution, Business, Operations Management, or related field and 5 plus years of direct management experience in a distribution, industrial, or manufacturing environment; or equivalent combination of education and experience. Experience managing managers and/or multi‑site operations strongly preferred. High‑level leadership and decision‑making skills; able to motivate, influence, coach, and train people at multiple levels. Highly motivated self‑starter with the ability to plan and manage multiple simultaneous projects, set priorities, identify and address problems, and deliver on time and on budget. Comfortable working in industrial environments (warehouses, fabrication shops, and customer sites such as refineries, chemical plants, etc.). Reside within a reasonable distance to a major airport and the branches within assigned area. Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word, Excel, Outlook, etc., with demonstrated effective verbal and written communication skills. #J-18808-Ljbffr
    $70k-98k yearly est. 3d ago
  • General Manager, AI Data Labeling

    Medium 4.0company rating

    San Francisco, CA jobs

    Remote, San Francisco About Wing Wing is one of the world's largest virtual talent companies, venture-backed and based in San Francisco. Leveraging our scale, millions of applicants, and other operational expertise, we're launching a dedicated AI data labeling & annotation subsidiary, empowering exceptional people to play a defining role in training the next generation of AI. We're hiring a General Manager to run this business end-to-end. About the Role As General Manager, AI Data Labeling, you will own P&L, strategy, go-to-market, delivery/quality, security & compliance, and team building. You'll build the business from zero, close key customers, help set up the operating engine, and report directly to Wing's CEO. Responsibilities: Acquire new business from AI labs and tier-1 tech companies via your network, digital/in-person outbound Own enterprise sales cycles end-to-end (discovery, scoping, pricing, MSA/SOW negotiation) Attend meetings, consultations, events, etc. in person as needed and build key relationships Build durable relationships with researchers, data/infra leaders, procurement, and legal; expand accounts Own the business plan, pricing, margin targets, forecasting, and budget adherence. Report on progress to senior leadership Foster a culture of accountability, transparency, and operational rigor Requirements: Primarily located in San Francisco, CA, with a willingness to travel around Northern California, the United States, and internationally as needed Bachelor's degree in any discipline, ideally from a top institution Outgoing, social, gregarious personality, willingness, and capability to always be building relationships Great management skills: you will, to an extent, be responsible for a giant piece of an entire business unit and all that comes with it, people management, budgets, interfacing with finance, legal, operations, and more Strong preference for someone who has led Sales & Commercials: Expert in complex MSAs/SOWs, pricing, and margin management Trusted relationships across AI labs and leading tech companies; able to open doors and close enterprise deals Expert in complex MSAs/SOWs, pricing strategy, and margin management Proven builder of multidisciplinary teams; excellent stakeholder management Digital native (Google Workspace, Sheets, CRM) Nice-to-haves: Experience selling to or operating within AI labs (RLHF, red‑teaming, evals, multimodal) Prior success taking a services P&L from $0 to $10M+ with healthy unit economics Strong interest and understanding in artificial intelligence, machine learning, and LLMs $170,000 - $250,000 a year Benefits & Compensation: Base compensation: $170K-$250K, with increases as the business grows Equity: generous grant vested over 4 years Performance Bonus: Strong performers can expect $300K-$1M+ in additional annual cash and equity on top of base for closing and expanding enterprise deals A $1K monthly allowance for meals Company-sponsored Equinox membership Health insurance Note: please ignore any interview assessment automated emails, if any. They do not apply to this role. #J-18808-Ljbffr
    $67k-134k yearly est. 1d ago

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