Upwork jobs - 106 jobs

Upwork ($UPWK) is the world's human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork's trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork's platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. We're seeking a Senior Lead AI/ML Engineer to drive the next generation of agentic intelligence through human-machine collaboration across Upwork's platform. This is a high-impact, hands-on role at the intersection of research, platform engineering, and developer experience. You'll lead the development of systems and protocols for AI Agents to support internal and external developers through APIs and SDKs, and serve as a thought partner in the evolution of human-machine collaboration at Upwork. This is a unique opportunity to help define a rapidly growing domain and influence how autonomous agents are designed, built, and deployed at scale. You'll collaborate across research, engineering, product, and developer relations, ensuring agent-based systems are powerful, extensible, and developer-friendly. Responsibilities Architect and implement scalable infrastructure to support LLM-based Agentic systems, including multi-agent pipelines, and real-time orchestration. Design APIs, SDKs, and internal tooling to accelerate productivity through AI agent adoption. Drive developer advocacy by partnering to produce technical content, samples, and reference architectures that simplify integration with our platform. Partner with cross-functional stakeholders to align technical solutions with product strategy, ensuring high developer productivity and agent performance. Provide consulting and hands-on support to teams integrating with our agentic marketplace, advocating for best practices and evolving the ecosystem based on feedback. Contribute to AI/ML research initiatives where applicable, representing Upwork at conferences and in technical communities. What it takes to catch our eye Proven experience designing and deploying agent architectures, protocols, or LLM-powered workflows in production environments. Strong engineering foundation with expertise in Python and Agent frameworks (e.g., LangChain, Autogen) and protocols (e.g., MCP, A2A). Demonstrated success building developer platforms, APIs, SDKs, tools, or frameworks focusing on usability, extensibility, and developer support. Familiarity with developer relations or solutions engineering, including documentation, demos, and consultative technical work. You have a growth mindset, strong communication skills, and an inclusive approach to leadership. You are excited to work across functions and learn from challenges and teammates. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$195,000-$296,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

📐 About this role We're looking for a collaborative and builder-oriented enterprise sales rep experienced at helping prospective customers at large companies navigate the evaluation, business case development, and procurement of transformative technology. Your objective will be to help convert strategic prospects into customers (8k+ FTE). You will be responsible for generating pipeline from ideal customer profile (ICP) accounts within your account set. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI space will help shape our entire culture. 🦸🏻 ♀️ Your responsibilities Generate pipeline from ICP accounts via value-driven outbounding Develop a deep understanding of our users and why they are exploring WRITER Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed Become an expert in the wide range of use cases in which WRITER can drive business transformation across different industries Guide prospects through trials with clear criteria for success; pull in key stakeholders early and help the team reach Buy consensus Lead champions through their internal budgeting, legal, security, and procurement processes (this is an evangelical sale where there is rarely an existing line item for the solution) Drive a complex sales cycle from prospect to close ⭐️ Is this you? 8+ years in a B2B SaaS closing role focused on selling into Fortune 100 organizations Ability to run an end to end sales cycle from prospecting to close to expansion - we do have solutions architects but many times you will demo the product yourself! Experience handling a complex sales cycle, selling into technical buyer personas (CIO, CTO, or AI/innovation leaders) and LOBs, with a multithreaded sale Top performer with a track record of demonstrable, consistent performance, consistently meeting, and exceeding quotas Experience helping prospects build a business case to secure executive sponsorship Experience with value-based selling and building out ROI through deal cycles (but still know the product almost as well as the solutions architects 🤓) Experience working with legal, security, and/or procurement teams to win deals Strong written and verbal communication skills Strong sales process: you are thoughtful about how to make sales repeatable for yourself Comfortable asking the tough questions, working cross-departmentally, and working under high pressure Record of building strong and lasting customer relationships 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

📐 About this role We are looking for a Product analyst to shape our product analytics initiatives. In this role, you will collaborate closely with our EPD team to develop analytical rigor, establish key metrics, and provide recommendations for product improvements. You will leverage your expertise in FullStory (our primary product analytics tool) to uncover user behaviors, identify friction points, and drive actionable insights that shape our product roadmap. As an early and foundational member of the data team, you will do more than just analyze data-you will build the future of it at WRITER. This means defining our core metrics layer, consolidating data into a single source of truth, and establishing the analytical rigor that will guide our product and engineering teams. This is a role where you will navigate the full data lifecycle-from data modeling and dashboarding to deep-dive analysis and stakeholder management. If you are passionate about finding the "so what" behind the numbers and bringing your insights to life, we want to hear from you! Tech stack Core tools: FullStory, BigQuery, dbt, Fivetran, Hightouch, Segment, Amplitude, Omni Periphery tools: Salesforce, Hubspot, Gong 🦸🏻 ♀️ Your responsibilities Data analysis: collect, clean, and analyze data to extract meaningful insights, and identify trends and patterns to inform business decisions. Design and analyze A/B tests. Data modeling: design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data. Reporting: create dashboards and visualizations that will lead to better business outcomes, product development prioritization and higher operational efficiencies. Collaboration: partner with Product, Marketing, GTM and other cross-functional teams to standardize and report on key metrics, while supporting each team with their ad-hoc reporting needs. Data enablement & leadership: champion data best practices across the company. Drive the vision for self-service analytics by developing resources, building trusted data models, and establishing the standards that will empower the entire team to make better decisions. ⭐️ What we're looking for An experienced and curious data professional: you have 5+ years of hands-on experience in product analytics in a SaaS environment. Your intellectual curiosity constantly pushes you to search for the context and insight behind the numbers. A master of the modern data stack: you have advanced SQL and dbt skills and are proficient with product analytics tools (like Amplitude/Mixpanel) and data visualization tools (like Tableau/Looker). A builder who thrives in ambiguity: you excel in a fast-paced environment and see a "dirt path" as an opportunity to create a paved road. You are intrinsically motivated and set the highest possible bar for what you build. A trusted partner and communicator: you can distill complex information into easily consumable reports and insights. You are a proactive communicator who excels at building relationships and acting as a trusted advisor to stakeholders at all levels. Humble, resilient, and committed to growth: you possess humility-no work is too trivial if it's impactful. You are resilient, open to honest feedback, and self-aware enough to learn from both successes and failures. Bonus points: You have experience wearing multiple analyst hats (marketing, operations) or have worked on the data engineering side of the house. 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

📐 About this role WRITER is looking for a product designer that's thoughtful and talented. You'll be instrumental in bringing our product design vision to market and establishing the foundation for future growth. This is the perfect role for a designer who is looking to make impactful decisions in the product org. WRITER is experiencing an incredible market moment as generative AI has taken the world by storm. Our team is a fully distributed team, but we do require overlap with PST time zone. 🦸 ♀️ Who you are You're a visually-focused designer and have a keen eye for aesthetics, details, and pixel perfection You feel comfortable designing desktop experiences from the ground up rather than sole from within an existing design system. Note: we do have a design system, but we're constantly designing new experiences that push its boundaries You are passionate about building great user experiences and keeping a team centered on the user throughout research, design and implementation -all while keeping business and technical angles in mind You are ready to take ownership of a complex, growing product and are comfortable with ambiguity; you learn quickly You love collaborating with passionate and talented cross-functional partners You're intentional about your design decisions and communicate them simply and clearly You have a portfolio showcasing well-crafted, shipped desktop experiences 🚀 What you'll do Design the user experience of WRITER products, including: Researching user and business objectives in collaboration with Product Translating user needs and business objectives into designs that help our customers get the job done (delightfully) Prototyping and testing the efficacy of designed solutions Building design system components and experiences from scratch, as needed (and using what we can from the existing design system) Gather feedback and figure out how to iterate and improve things you launch Work on the product roadmap with cross-functional partners Keep upgrading the design process, quality, and community at WRITER ⭐️ You have 5+ years of experience working as a UX/UI or Product designer Experience building UI components from scratch (founding designer, expanded an existing design system, overhauled an existing design system) Experience working on a technical or B2B product is a plus, but not required #LI-Hybrid 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Accenture, Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, London, Dublin, and Singapore, our team of over 500 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 🦸🏻 ♀️ Your responsibilities Act as the single point-person for customers; creating, owning and driving their overall success plan Develop expertise as an advisor of best practices in developing on brand content at scale Meticulously project manage programs that will help customers drive adoption, business value and renew usage of WRITER Own the full customer renewal process, including forecasting, negotiating, and proposal creating. Be accountable to Gross and net dollar retention rate targets for your customers Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization Produce and then “processify” decks, Looms, and emails that help your customers onboard, adopt, and renew usage of WRITER at scale Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities ⭐️ Is this you? 5+ years in a CSM role in Enterprise B2B SaaS Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal Experience in deepening adoption within a team as well as introducing a product across many teams in an organization Experience managing and building relationships across multiple stakeholder levels, including C Level Experience in the art of Change management. You know how to motivate, unblock and overcome barriers to large, transformational change An ability to make the complex simple Knowledge of editorial processes or working with Content marketing, Technical writing or UX teams a real plus And: Proactive communication skills, both sync and async Intrinsically motivated: you set the highest possible bar for what you build, write, ship Incredibly curious and an active listener A great presenter A genuine leader A connection to our mission of Great writing for everyone A natural affinity to our values of Connect, Challenge, Own 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Currently hiring for an Editorial Assistant for a virtual business related blog that will assist with the management of all work, products, outreach, marketing and branding efforts across multiple platforms and mediums. You should be extremely motivated and overbearingly aggressive when it comes to delivering your responsibilities. You should have an informal and straightforward writing style that reflects confidence to the reader. This position requires coordination with the following existing staff: 1 SEO Specialist 2 Graphic Designers 5 Writers 1 Brand Manager 1 Photo Editor This is a remote position, available to any native English speaker (American English) with editorial experience and a heightened drive to succeed. Various administrative responsibilities. Maintain and control our editorial calendar for the blog, podcast, email, etc. on a month-to-month basis. Setting, reaching and enforcing deadlines. Ensuring all content flows and reads in a continuum. With a few writers, its important that all content be structured the same, providing for a reliable and uniform feel for our readers. Reaching out to potential podcast guests and book them, prep them, confirm them, etc. Guest posts and guest author outreach. Plan and implement content promotion. Experiment with different ways of increasing traffic. Recommend new monetization methods, as well as product development.

Upwork ($UPWK) is the world's human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. Companies rely on Upwork's trusted platform and its mindful AI companion, Uma, to help them find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build an agile workforce for the age of AI and beyond. Since its founding, with more than $25 billion in earnings facilitated to date, Upwork continues to deliver on its purpose to create opportunity in every era of work. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) program. HWS is a global group of professionals who support Upwork's business with specialized expertise. As part of HWS, you'll collaborate with skilled professionals around the world, gaining exposure to impactful projects while contributing to Upwork's mission to create economic opportunities so people have better lives. Scope of Work Motion is a critical part of our Next Gen Design System, but the current design system (DS) team has limited expertise. Without a strong motion foundation, animations risk being decorative, inconsistent, or inaccessible. We're seeking a Motion Design Systems Expert to establish reusable motion tokens, scalable guidelines, and cross-platform implementation that can grow with the system. 1/ Foundations Define motion tokens: duration, easing curves, delays, and reusable presets (e.g. transition-short, easing-emphasized). Align tokens with engineering feasibility (web + mobile). 2/ Guidelines & Principles Create system-level motion principles (intentional, authentic, inclusive, grounded). Document when to use motion and when not to. Define accessibility standards (reduced motion, alternatives). 3/ Applied Patterns Translate principles into patterns for components and interactions (e.g. overlays, toasts, navigation, micro-feedback). Provide Figma prototypes and animation examples for designers. 4/ Enablement & Handoff Partner with engineers to ensure tokens and guidelines are implementable. Run short workshops / reviews so our team can confidently apply motion after the contract ends. Must Haves (Required Skills): Has built motion systems at scale (design system or major product). Fluent in both design & engineering language. Can work hands-on (tokens, animations, Figma libraries) while also setting strategy. Comfortable teaching and enabling a team to continue the work. Contract details Start date: Targeting Early November Engagement Type: Short Term Contract with possibility of extension Focus: Foundations (motion tokens + principles), draft guidelines, and initial component patterns Option to extend: If we need more support to scale across components/patterns or partner deeper with engineering, we can extend the contract Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

We are currently seeking writers to contribute regular and consistent articles (500-700 words), more in-depth articles (700-2,000 words) and ebooks (5,000-30,000 words) on an ongoing basis. The successful candidates should be proficient and have experience in researching and writing the articles in a conversational style, which engages readers that focus in on virtual business-related topics, such as online marketing, virtual branding, social media, networking, etc. Starting Rate: $0.03 per word ** THIS IS A REMOTE POSITION **

📐 About this role With WRITER, you'll be working closely with the product and the engineering team to ship a product that tens of thousands of people rely on every day. As a Software quality engineer, you'll be working on key parts of the QA process and defining key quality KPIs and metrics for the product. You'll drive testing efforts and lead our automation strategies, and we'll look to you for leadership on maintaining the highest bar of quality possible for all releases. 🦸🏻 ♀️ Your responsibilities Designing and developing automation frameworks: Creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. This often involves proficiency in languages like Typsecript, Python. Performance and load testing: Assessing application performance under various conditions, ensuring reliability and scalability. Creating and maintaining test scripts: Writing automated test scripts for various levels of testing (Integration, API, end-to-end) to validate functionality, performance, and security. Implementing CI/CD integration: Embedding automated tests within Continuous Integration/Continuous Delivery (CI/CD) pipelines to enable continuous testing and rapid feedback loops. Test planning and strategy: Developing comprehensive test plans and strategies, defining test approaches, and identifying appropriate test data. Defect management: Identifying, documenting, prioritizing, and tracking bugs and issues, and collaborating with development teams for timely resolution. Collaborating with development teams: Working closely with developers, product managers, and other stakeholders throughout the entire software development lifecycle to ensure quality is built in from the start ("shift-left" testing). Mentoring and guiding: Advising developers on unit testing best practices and promoting a culture of quality. Research and innovation: Staying up-to-date with the latest advancements in test automation technology, tools, and methodologies. Data quality testing AI/ML: Ensuring the quality, integrity, and representativeness of training and testing data for AI models Creating specialized test frameworks and tools tailored for evaluating AI and Machine Learning models, especially for emerging AI technologies like Large Language Models (LLMs). Assessing the quality of AI-written content, identifying errors, inconsistencies, and areas where the AI's output can be improved. Ensuring the content meets high standards and aligns with user expectations and industry guidelines. ⭐️ Is this you? 8+ years of QA engineering experience 5+ years automated testing experience Experience with test automation/hands-on coding using playwright,Typescript, JavaScript. Experience with UI automation frameworks 🍩 Benefits & perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an AI Agentic Engineer on the End User Services team, you will drive the next wave of automation in IT operations. This role is crucial for leveraging cutting-edge Artificial Intelligence (AI) and automation technologies to transform and scale our end-user support experience. You will be responsible for developing, deploying, and maintaining AI-driven tools, such as intelligent chatbots and autonomous support agents, to improve efficiency and user satisfaction across the organization. You will partner across IT, security, and business teams to build secure, compliant, and scalable AI-driven workflows that improve employee experience and safeguard our IT enterprise environment. This position is an individual contributor role reporting to the Director, IT Operations. Responsibility Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using framework like Crew AI or Vertex AI Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets Monitor, troubleshoot, and optimize the performance of existing AI and automation systems to ensure reliability, accuracy, and high availability (Tier 2/3 level support for automation tools) Partner with EUS Engineering, Security, and IT platform teams to identify and implement high-impact automation opportunities which includes analyzing support tickets and user friction points to develop AI-driven self-service and proactive support solutions, ultimately reducing resolution times and enhancing the user experience Design, develop, document, and implement AI-powered automation solutions (e.g., conversational AI, robotic process automation (RPA), agentic workflows) specifically for IT Help Desk and End-User Support processes Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Computer Science, Engineering, or related field with 2+ years of experience, OR Master's degree with 3+ years of experience 2+ years of experience in AI/ML engineering, IT automation, or SaaS development Experience with agentic AI frameworks, workflow automation, or intelligent IT service management Experience working with LLMs, vector databases and integrating RAG pipelines into enterprise solutions Experience in one or more scripting/programming languages (e.g., Python, Java) Experience embedding security and compliance controls into AI or automation solutions Experience with IT operations, incident management, and ticketing systems Experience with Agile, DevOps, and CI/CD practices Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) Preferred Experience with AI/ML frameworks and multi-agent orchestration platforms Experience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interaction Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solution Familiarity with zero-trust and security monitoring in SaaS and IT environments Track record of reducing operational burden via automation or agentic AI Certifications in AI, cloud computing, or ITSM platforms (e.g., Service Now) Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns Strong collaboration skills with IT, security, and business stakeholders Ability to drive innovation and adoption of agentic automation at scale, with experience with data analysis and reporting to measure the impact of automation efforts Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $45.19/hour - $65.67/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. Interested in joining our Talent Community? Perhaps, the right role for you is just around the corner. Feel free to submit your resume and we'll keep your resume ready for the right role. Upwork has various exciting roles as our company continues to grow. If you didn't find a role currently open that fit your skill set, then please feel free to join our talent community. The Upwork Talent Community, will hold your resume and contact you as soon as a role opens that may fit your specific skills and career goals. Come change how the world works. At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits. Check out our Life at Upwork page to learn more about the employee experience. Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

About this role WRITER is seeking a talented manager of solution architects, to join our innovative team. We are in search of a dynamic individual with a proven track record of success in scaling the SA function within a fast-paced startup or established technical company. At WRITER, we are dedicated to offering our customers expert guidance and support as they leverage our cutting-edge generative AI technology. We believe in staying at the forefront of AI innovation, and we need a leader who can keep pace with our vision and drive us forward. If you have the skills and passion to make a difference, we invite you to join us on this exciting journey. As a leader in this role, you will have the opportunity to manage and mentor a highly skilled group of solution architects, each with extensive knowledge and experience in data and AI technologies. This position offers a unique chance to influence and lead a technical team in the exciting world of AI, while also fostering a collaborative and inclusive environment. Beyond your leadership responsibilities, your day-to-day activities will include creating proof-of-concept demonstrations and building strong relationships with key executives and managers. You will develop a deep understanding of our customers' challenges and work closely with our partners to align WRITER's solutions to their needs. As the trusted technical advisor, you will own the technical relationship with our valued stakeholders. ️ Your responsibilities: * Empower and enhance the capabilities of the solutions architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements. * Collaborate with colleagues in the sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers. * Act as executive technical sponsor for WRITER's strategic customers. * Develop mechanisms to analyze market signals to influence WRITER's product roadmaps. * Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow. * Answer technical questions from customers on WRITER's technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users. * Establish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staff. * Demonstrate WRITER's value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies WRITER's culture. * Transform our approach to facilitating customer evaluations and proofs of concept. * Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey. * Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation. ️ Is this you? * Experience as a seasoned and strategic leader of leaders and have 4+ years of management experience where you have managed other individuals who are collectively responsible for scaling a highly effective pre-sales (solutions architecture) organization. * Strong work experiences leading a customer-facing technical pre-sales solutions architect or Sales Engineering team for a fast-scaling organization; a combination of startup and seasoned company experience is highly preferred. * Experience delivering AI, ML, NLP solutions for clients across multiple industries. * Experience working with a Sales team to drive GTM motions; and architecting or deploying cloud-native solutions. * Experience with coaching, performance reviews, career development conversations as well as hiring and evaluating candidates. * Fundamental knowledge of theory and practice of Machine Learning, AI, NLP, and Large Language Models (LLMs). * Comfortable working with Python and Jupyter Notebooks. Benefits & perks (US Full-time employees) * Generous PTO, plus company holidays * Medical, dental, and vision coverage for you and your family * Paid parental leave for all parents (12 weeks) * Fertility and family planning support * Early-detection cancer testing through Galleri * Flexible spending account and dependent FSA options * Health savings account for eligible plans with company contribution * Annual work-life stipends for: * Home office setup, cell phone, internet * Wellness stipend for gym, massage/chiropractor, personal training, etc. * Learning and development stipend * Company-wide off-sites and team off-sites * Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

📐 About this role We are seeking a talented software engineer with generative AI experience who is deeply proficient with python and typescript to join our dynamic and growing team at Writer. As a key member of our engineering team, you will play a crucial role in building the gen AI software. Your primary focus will be on developing a state-of-the-art platform that harnesses generative AI technologies and you will deliver seamless and scalable solutions. You will work closely with cross-functional teams to design, implement, and maintain features that enhance the user experience, drive product growth, establish best practices, and integrate cutting-edge AI capabilities. 🦸🏻 ♀️ Your responsibilities Design and develop robust and scalable generative AI services using Python and open source frameworks such as Writer Agent Builder, LangChain, and n8n. Implement responsive and user-friendly frontend interfaces, leveraging technologies like React, TypeScript, and modern web frameworks. Work with cloud platforms such as AWS, GCP, or Azure to deploy and scale applications. Develop and integrate high-performance, low-latency APIs for AI-driven features. Ensure code quality through testing, peer reviews, and continuous integration. Collaborate with the team to build, and maintain generative AI agents. Participate in architectural design discussions and promote engineering best practices. Continuously improve the application's performance, scalability, and maintainability. ⭐️ Is This You? 5+ years of experience in software engineering at expert level with Python Experience building web applications using FastAPI and Asyncio Experience building with generative AI applications in production environments. Expertise with microservices architecture and RESTful APIs. Solid understanding of database technologies such as PostgreSQL and vector databases as Elastic, Pinecone, Weaviate, or similar. Familiarity with cloud platforms (AWS, GCP, etc.) and containerized environments (Docker, Kubernetes). Familiarity with MCP, devtools, AI agents, or contributed to open source You are committed to writing clean, maintainable, and scalable code, following best practices in software development. You enjoy solving complex problems and continuously improving the performance and scalability of systems. You thrive in collaborative environments, working closely with cross-functional teams to build impactful features. Proven ability to help teams adopt technical best practices. *Note:. 5 years experience is minimum experience, but we are open to seniority (Senior, Staff, Senior Staff, etc).

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as our next Art Director. About the job The Twilio Brand Core Creative team is seeking a talented Art Director to join our growing team. This role is the creative force behind compelling visual storytelling across all brand touchpoints, from product videos and brand campaigns to event content and digital experiences. As a Art Director, you are an expert communicator, collaborative partner, and innovative visual thinker who thrives in a fast-paced creative environment. You have a roll-up-your-sleeves work ethic and real passion for all aspects of multimedia production, from ideating big ideas, concept refinement, through final delivery. You understand how to thread creative vision through every medium while maintaining brand consistency and achieving business objectives. You will work closely with our creative team, video producers, copywriters, designers, and brand stakeholders to create high-quality content that communicates the Twilio brand and its value proposition to developers and enterprises worldwide. Responsibilities In this role, you'll: Conceptualize big ideas and craft compelling stories that inform, entertain, and impress technology-centric audiences Create creative assets like graphics, storyboards, motion graphic templates, etc. for multimedia projects including campaigns, ads, promotions, and events Draft and edit scripts while partnering with messaging, writing, and content teams Art direct photo and video shoots, including talent selection, location scouting, shot composition, and on-set direction to ensure visual excellence Create, update and maintain video/motion templates to ensure all elements meet brand standards and vendor requirements Collaborate closely with creative peers including writers, designers, producers, and creative directors Be a brand champion and creative voice while cultivating cross-functional partnerships across teams and agencies Provide creative feedback on work from agencies, regional teams, and external partners Navigate concurrent projects with aggressive timelines Innovate through a mindset of creative problem-solving as plans change and new requirements arise Stay current with industry trends, emerging technologies, and creative innovations Be an all-around nice person to work with: willing to share knowledge, get things done, support the team, and have a good time Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! [CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS] *Required: 4-8+ years of experience in art direction with advancing responsibility in multimedia creative environments, preferably in technology, B2B, or agency settings Portfolio demonstrating big ideas and exceptional art direction across multiple mediums including video, motion graphics, photography, digital, and print Brings a clear design point of view grounded in typography, color, layout, hierarchy, composition, movement, and timing Iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea Proven experience art directing video shoots, photo shoots, and multimedia productions from concept to completion Communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders Collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live workstreams to maintain momentum and quality Experience with brand stewardship ensuring creative work aligns with brand guidelines while pushing creative innovation Ability to handle multiple projects simultaneously, manage ambiguity, and problem-solve under pressure while maintaining calm and positive attitude Strong understanding of production workflows, timelines, and resource management Expert in Figma, Photoshop, Illustrator, with strong file hygiene Desired: In-house brand team or creative agency experience in B2B technology sector Experience art directing for developer and technical audiences Working knowledge of video editing software (Premiere Pro, DaVinci Resolve) Familiarity with motion graphics principles and After Effects Experience using project management tools such as Airtable and DAM systems like Bynder Basic understanding of web design, UX principles, and digital platforms Experience with 3D design, AR/VR, or emerging media formats An interest in AI-powered workflows Background in directing or producing video content BA or MA in Design, Fine Arts, Film, Communications, or related creative field Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800 Based in the San Francisco Bay area, California: $113,600 - $XXX,XXX 142,000 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until January 15 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as Twilio's next Sales Development Representative supporting our New Business and Strategic Sales organizations. About the job This position is needed to grow and develop pipeline for Twilio's New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio's overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We're looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don't check every box, we still encourage you to apply - we're already looking forward to meeting you. Responsibilities In this role, you'll: Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio's platform. Receive all the necessary training and insights to confidently begin contacting prospects through Twilio's SDR onboarding experience. Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. Research accounts to determine how Twilio's solutions can provide value, then execute outbound dials, personalized emails, and social selling. Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Growth-oriented and ready to build toward future leadership or customer-facing roles Goal-oriented and biased toward action (our quota is the floor, not the ceiling!) Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach Comfortable with change and energized by a fast-moving environment Enjoy variety and creativity in your day-to-day workflow Have a demonstrated ability to navigate challenges with resilience Embrace responsibility and enjoy partnering with Account Executives as part of a team Desired: 1+ year of customer-facing experience Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

We are currently seeking writers to contribute regular and consistent articles (500-700 words), more in-depth articles (700-2,000 words) and ebooks (5,000-30,000 words) on an ongoing basis. The successful candidates should be proficient and have experience in researching and writing the articles in a conversational style, which engages readers that focus in on national and international current events, such as politics, lifestyle and money. Starting Rate: $0.03 per word ** THIS IS A REMOTE POSITION **

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a visionary leader to build and scale our Security Tools capability to centralize ownership, strategy, and lifecycle management of all security tooling under a single leader. This role will also oversee an engineering team responsible for driving automation, workflow modernization, and innovation across Product Security, Threat Modeling, Platform Security, and our Security Insights data platform. The ideal candidate is an experienced security engineering leader who thrives in fast-paced, high-growth environments, understands modern security architectures, and knows how to turn fragmented toolsets into integrated, automated, intelligence-driven ecosystems. This position is a people manage role reporting to the Vice President, Security Assurance. Responsibility Develop and own the multi-year strategy for all security tools across Security Centralize tool selection, procurement, onboarding, maintenance, and vendor management under one unified program Rationalize overlapping tools and drive consolidation toward a cohesive, modern, automated security stack Establish measurable KPIs, SLIs, and ROI models to evaluate tool performance and effectiveness Own the insights layer of our security tooling ecosystem, including ITSM-driven attribution, tool-to-asset mapping, and measurement of coverage and efficacy across our controls Lead a high-performing engineering team responsible for building internal tools, integrating external tools into processes, automation, and integrations supporting Product Security, Threat Modeling, Platform Security, Vuln, Config and Exposure management Drive standardization and scale across security workflows (e.g., SDL and integration automation, Product Security, Platform Security and Exposure Management) Partner with Product amp; Platform Engineering to embed security-by-design capabilities into developer-facing tooling and CI/CD workflows Champion innovation by introducing modern technologies, including AI-assisted security automation and decision support systems for Security Assurance Partner with Product Security, Threat Modeling, Platform Security, SOC, IT, Architecture, and Developer Experience to ensure tooling and automation meet real-world needs Collaborate closely with the CISO and Security Leadership Team to shape strategy, report progress, and influence long-term planning Work with Finance and Procurement on vendor evaluations, budget planning, and cost optimization across the security tool ecosystem Recruit, mentor, and grow engineering talent across full-stack development, automation, and security data engineering Foster a culture of continuous improvement, experimentation, and engineering excellence Create structures that enable experimentation, rapid delivery, predictable execution, and high-quality outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years in Engineering, Product, DevOps Security 5+ years leading technical teams Experience developing security tooling ecosystems and driving automation within large or scaled engineering organizations Experience with cloud security, SDL processes, threat modeling, vulnerability management, and CI/CD pipelines Experience working with data engineering teams, telemetry, or security analytics platforms Ability to define strategy, influence senior leaders, and deliver multi-quarter programs with measurable impact Preferred Experience deploying or managing AI-powered security automation Strong communication skills, with the ability to translate complex technical concepts for executive audiences Background building internal developer tools or security platforms Experience in high-scale SaaS or cloud-native environments Prior ownership of vendor/tool rationalization across multiple domains Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $233,300.00 - $373,525.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security. In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment. This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering. Responsibility * Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues * Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation * Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets * Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation * Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities * Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence * Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem * Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc * Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development * Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners * Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management * Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration * Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions * Eperience embedding security and compliance controls into AI/automation workflows * Experience with IT operations, incident management, and ticketing systems * Experience with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes) Preferred * Experience with multi-agent orchestration and AI/ML frameworks at scale * Track record of reducing operational burden through AI or automation in complex enterprise environments * Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts * Familiarity with zero-trust, security monitoring, and cloud-native architectures * Demonstrated prompt engineering expertise and LLM strategy development * Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns * Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption * Certifications in AI, cloud computing, or ITSM platforms Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. * Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a highly strategic and analytically rigorous Senior Sales & Partner Insights Manager to elevate data-driven decision-making and operational excellence across our Sales and Partner organizations. In this senior individual-contributor role, you will serve as a thought partner to Sales and Revenue leaders, shaping how the organization anticipates performance gaps, uncovers growth opportunities, and aligns on long-term GTM strategy. You will own the development of proactive analytics, predictive insights, and executive-ready narratives that empower leaders to make informed, forward-looking decisions. This role requires a strong command of GTM motions, advanced analytical and data modeling capabilities, and the ability to operate with a high degree of autonomy and strategic judgment. This position is an individual contributor role reporting to the Director, Sales & Partner Strategy & Insights. Responsibility Serve as a trusted strategic advisor to Sales and Partner executives and operations teams, providing proactive insights that help leaders anticipate risks, identify performance gaps early, and prioritize high-impact actions Act as the reliable source of truth for Sales and Partner data, serving as the connective tissue that ensures teams operate with consistent metrics, unified reporting, and aligned interpretations of performance-driving efficiency and clarity in data-driven decision making Partner with Sales, Alliances, Marketing, CS, and Finance to define the metrics, frameworks, and analytical approaches that guide GTM strategy and execution Transform complex datasets into clear, persuasive insights and recommendations that influence goal-setting, investment decisions, and sales strategy Develop forward-looking analyses-including pipeline scenario modeling, segmentation insights, and predictive performance indicators-to inform leader decision-making Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify opportunities for growth or course correction Build executive-ready narratives that distill key performance drivers, strategic risks, and emerging business patterns Ensure alignment across the GTM ecosystem by providing consistent frameworks, KPIs, and insight-driven guidance Own the design, build, and enhancement of dashboards and reporting frameworks across Salesforce and Tableau, using live or extract connections to structured data tables Develop scalable SQL data models, pipelines, and quality controls to maintain accuracy and reliability of GTM reporting Influence cross-functional data strategy by working closely with Data Engineering and Finance to improve data governance, definitions, and systems integration Identify root causes of performance challenges and propose data-driven solutions that streamline processes, increase visibility, and improve accuracy Build automated workflows, predictive insights, and self-service tools that scale with organizational growth Support annual and quarterly planning cycles, including forecasting, capacity modeling, and GTM business reviews, with deep analytical rigor Lead cross-functional analytical workstreams, driving alignment across Sales, Partner, Finance, and RevOps Manage a portfolio of high-impact, strategic projects in a fast-paced, dynamic environment Champion analytical best practices and elevate the overall maturity of insights across the GTM organization Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in Sales Operations, Business Analytics, Revenue Operations, or GTM Strategy (SaaS preferred), with a track record of influencing senior leaders through data-driven insights Experienced with SQL (complex joins, CTEs, window functions, performance optimization) Experience with Snowflake or similar cloud data platforms, including contributing to scalable data models Experience with Tableau, and deep Salesforce reporting & CRM analytics capabilities with an understanding of underlying data structures Preferred Demonstrated success translating complex data into strategic, executive-ready insights that shape decisions, priorities, and investment strategies Proven experience operating as the analytical thought partner to Sales and Revenue leaders-anticipating business needs, identifying blind spots, and surfacing proactive insights Ability to build clear, compelling narratives for executive audiences, including in PowerPoint and Google Slides A proactive, systems-oriented mindset with a strong track record of driving automation, creating scalable processes, and improving organizational efficiency Exceptional communication skills, with the presence and credibility to influence senior cross-functional stakeholders without authority High attention to detail, a strong sense of ownership, and the ability to operate independently at a strategic level in a fast-paced and ambiguous environment Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster